{"id":37787,"date":"2019-10-31T22:19:46","date_gmt":"2019-10-31T19:19:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/nam-vsem-nuzhen-helpdesk\/"},"modified":"2019-10-31T22:19:46","modified_gmt":"2019-10-31T19:19:46","slug":"nam-vsem-nuzhen-helpdesk","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk","title":{"rendered":"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>T\u00eb mendosh p\u00ebr zhvillimin e nj\u00eb sistemi cloud helpdesk n\u00eb vitin 2018, nga ana e duket se nuk ishte nj\u00eb ide aq e men\u00e7ur \u2014 nga nj\u00ebra an\u00eb duket q\u00eb tregu ekziston, ka zgjidhje vendase dhe t\u00eb huaja, si dhe mjaft sisteme t\u00eb krijuara nga vet\u00eb ne. T\u00eb mendosh p\u00ebr zhvillimin e nj\u00eb sistemi t\u00eb ri kur tashm\u00eb ke nj\u00eb zhvillim t\u00eb madh CRM dhe mbi 6000 klient\u00eb 't\u00eb gjall\u00eb' dhe aktiv\u00eb t\u00eb cil\u00ebve u duhet gjithmon\u00eb di\u00e7ka \u2014 \u00ebsht\u00eb nj\u00eb marr\u00ebzi burimesh. Por, pik\u00ebrisht k\u00ebta gjasht\u00eb mij\u00eb u b\u00ebn\u00eb arsyeja pse vendos\u00ebm t\u00eb shkruajm\u00eb vet\u00eb helpdesk-un ton\u00eb. Nj\u00ebkoh\u00ebsisht, ne po kryenim nj\u00eb hulumtim tregu, komunikonim me konkurrent\u00ebt tan\u00eb t\u00eb ardhsh\u00ebm, torturuam grupin e fokusit, testonim versione demo me shpres\u00ebn e modeste p\u00ebr t\u00eb kuptuar se gjith\u00e7ka ishte menduar p\u00ebrpara nesh. Por jo \u2014 nuk gjet\u00ebm asnj\u00eb arsye p\u00ebr t\u00eb ndaluar zhvillimin. Doli q\u00eb dalja e par\u00eb n\u00eb Habr n\u00eb fillim t\u00eb gushtit tregoi se gjith\u00e7ka ishte b\u00ebr\u00eb p\u00ebr nj\u00eb arsye. Prandaj sot, pak subjektivisht \u2014 p\u00ebr v\u00ebzhgimet tona mbi bot\u00ebn e sistemeve helpdesk.\u00a0<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/465951\/\"><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/abb7382972a019d4cc3ebeec6ca7fae6.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Kur mb\u00ebshtetje teknike nuk punonte si\u00e7 duhet<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Arsyet q\u00eb na b\u00ebn\u00eb t\u00eb shkruajm\u00eb vet\u00eb helpdesk-un ton\u00eb<\/h2>\n<p>\nPlatforma jon\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> nuk erdhi thjesht k\u00ebshtu. Pra, ne jemi zhvillues t\u00eb zgjidhjeve p\u00ebr automatizimin e bizneseve t\u00eb vogla dhe t\u00eb mesme, mes t\u00eb cilave \u00ebsht\u00eb flagship-u yn\u00eb \u2014 RegionSoft CRM. P\u00ebr t\u00eb, kemi shkruar rreth 90 artikuj n\u00eb Habr, prandaj dashamir\u00ebt e platformave p\u00ebrkat\u00ebse tashm\u00eb jan\u00eb ndar\u00eb n\u00eb kritik\u00eb dhe mb\u00ebshtetje. Por n\u00ebse ju akoma nuk jeni bashkuar dhe e d\u00ebgjoni p\u00ebr her\u00eb t\u00eb par\u00eb, le t'ju sqarojm\u00eb: kjo \u00ebsht\u00eb nj\u00eb sistem CRM universal n\u00eb desktop, i cili vendoset n\u00eb serverin e klientit, p\u00ebrmir\u00ebsohet aktivisht n\u00eb p\u00ebrputhje me k\u00ebrkesat e biznesit t\u00eb klient\u00ebve, mb\u00ebshtetet, p\u00ebrdit\u00ebsohet, etj. Po ashtu, kemi disa mij\u00ebra klient\u00eb q\u00eb parashtrojn\u00eb pyetje, d\u00ebrgojn\u00eb raportime p\u00ebr gabime, k\u00ebrkojn\u00eb ndihm\u00eb dhe thjesht d\u00ebshirojn\u00eb di\u00e7ka. Pra, k\u00ebrkesat dhe aplikimet \u2014 jan\u00eb t\u00eb shumta. Si rezultat, n\u00eb nj\u00eb moment t\u00eb caktuar, ekipi yn\u00eb i mb\u00ebshtetjes pati nj\u00eb ngarkes\u00eb t\u00eb madhe, kufje t\u00eb zhurmshme, telefona dhe nerva, dhe konfuzion me renditjen e detyrave, prioritetet etj. P\u00ebr nj\u00eb koh\u00eb t\u00eb gjat\u00eb, ne i zgjidh\u00ebm k\u00ebto probleme me CRM-n\u00eb ton\u00eb n\u00eb desktop, pastaj provuam sisteme t\u00eb ndryshme p\u00ebr gjurmimin e gabimeve dhe menaxhimin e detyrave, por asnj\u00ebra nuk ishte ajo. E kuptuam se p\u00ebr t\u00eb punuar me efikasitet, duhet s\u00eb pari t'u ofrojm\u00eb klient\u00ebve tan\u00eb mund\u00ebsin\u00eb p\u00ebr t\u00eb krijuar vet\u00eb dhe 24\/7 k\u00ebrkesa (aplikime) dhe t\u00eb kontrollojn\u00eb p\u00ebrpunimin e tyre nga operator\u00ebt tan\u00eb n\u00eb koh\u00eb reale. K\u00ebshtu q\u00eb rezulton se zgjidhja duhet t\u00eb jet\u00eb e bazuar n\u00eb cloud, e aksesueshme nga \u00e7do pajisje dhe n\u00eb \u00e7do koh\u00eb. Ne formuluam disa kushte kryesore:<\/p>\n<ul>\n<li>maksimumi thjesht\u00ebsie dhe transparence: <i>aplikimi \u2192 sqarime \u2192 procesi i pun\u00ebs \u2192 rezultati<\/i>\n<\/li>\n<li>portali i klient\u00ebve n\u00eb internet me maksimumin e thjesht\u00ebsis\u00eb dhe nj\u00eb nd\u00ebrfaqe lineare: <i>u regjistrua \u2192 hyri \u2192 shkroi \u2192 kontrolloi statusin \u2192 bisedoi \u2192 ishte i k\u00ebnaqur<\/i>\n<\/li>\n<li>mungesa e pagesave t\u00eb tepruara p\u00ebr funksionet e panevojshme si integrimet me mediat sociale, panele t\u00eb komplikuara, baza t\u00eb dh\u00ebnash etj. Pra, nuk na nevojitej nj\u00eb hibrid midis helpdesk dhe CRM.\n<\/li>\n<\/ul>\n<p>\nDhe \u00e7far\u00eb mendoni \u2014 nj\u00eb zgjidhje t\u00eb till\u00eb ne nuk e gjet\u00ebm. Pra, ne shikuam m\u00eb shum\u00eb se 20 zgjidhje, p\u00ebrzgjodh\u00ebm 12 p\u00ebr testim, testuam 9 (pse nuk arrit\u00ebm, nuk do ta themi, p\u00ebr \u00e7far\u00eb t\u00eb ofendosh konkurrent\u00ebt, por n\u00eb nj\u00ebr\u00ebn prej tyre, p\u00ebr shembull, portali nuk u aktivizua \u2014 preku pas 5 minutash dhe aty mbeti).<\/p>\n<p>Gjat\u00eb gjith\u00eb k\u00ebtij koh\u00eb ne vler\u00ebsuam tregun dhe regjistruam v\u00ebzhgimet: nga perspektiva e inxhinierit t\u00eb zhvillimit, mb\u00ebshtetjeve dhe marketerit. \u00c7far\u00eb m\u00ebsuam dhe \u00e7far\u00eb na shqet\u00ebsoi pak?<\/p>\n<ul>\n<li>Disa pjes\u00eb t\u00eb helpdesk\u00ebve nuk kan\u00eb porta p\u00ebr klient\u00ebt - do t\u00eb thot\u00eb q\u00eb klienti nuk mund t\u00eb shoh\u00eb se \u00e7far\u00eb ndodh me k\u00ebrkes\u00ebn e tij, kush po punon me t\u00eb. Pothuajse t\u00eb gjitha sh\u00ebrbimet mburren me omnichanneling (marrja e k\u00ebrkesave edhe nga Odnoklassniki), por shumica nuk kan\u00eb qasje t\u00eb thjesht\u00eb n\u00eb sh\u00ebrbim, kur logohesh dhe k\u00ebrkesat e tua jan\u00eb si n\u00eb nj\u00eb dor\u00eb.\u00a0\n<\/li>\n<li>Pjesa m\u00eb e madhe e helpdesk\u00ebve \u00ebsht\u00eb e dizajnuar pik\u00ebrisht p\u00ebr nevojat e sh\u00ebrbimeve IT, pra \u00ebsht\u00eb n\u00eb lidhje me sh\u00ebrbimet ITSM. Kjo pa dyshim \u00ebsht\u00eb e mir\u00eb, por helpdesk-u nevojitet p\u00ebr shum\u00eb kompani q\u00eb kan\u00eb sh\u00ebrbimin e mb\u00ebshtetjes (nga dyqanet online deri te qendrat e sh\u00ebrbimit dhe agjencit\u00eb publicitare). Po, zgjidhjet mund t\u00eb p\u00ebrshtaten p\u00ebr \u00e7do tem\u00eb, por sa shum\u00eb funksione t\u00eb tep\u00ebrta do t\u00eb mbeten t\u00eb varura n\u00eb nd\u00ebrfaqe!\n<\/li>\n<li>N\u00eb treg jan\u00eb t\u00eb pranishme zgjidhje sektoriale p\u00ebr qendrat e sh\u00ebrbimit: regjistrimi dhe etiketimi i pajisjeve, sh\u00ebrbimet e riparimit, gjeolokacioni i kurier\u00ebve dhe sh\u00ebrbimeve. P\u00ebrs\u00ebri p\u00ebr kompanit\u00eb jo sh\u00ebrbimore, kjo \u00ebsht\u00eb e panevojshme.\n<\/li>\n<li>Zgjidhje universale q\u00eb mund t\u00eb p\u00ebrshtaten sipas \u00e7do k\u00ebrkese biznesi kushtojn\u00eb mjaft shtrenjt\u00eb. Edhe, natyrisht, konfiguroja (m\u00eb von\u00eb do t\u00eb kuptoni pse jo p\u00ebrmir\u00ebsim) \u2014 p\u00ebr nj\u00eb pages\u00eb p\u00ebrve\u00e7. Zgjidhjet e huaja jan\u00eb jasht\u00ebzakonisht t\u00eb shtrenjta p\u00ebr tregun rus.\n<\/li>\n<li>Disa furnizues pranojn\u00eb pages\u00ebn menj\u00ebher\u00eb p\u00ebr nj\u00eb periudh\u00eb minimale nga 3 ose 6 muaj, nuk mund t\u00eb jepni me qira softuerin sipas modelit SaaS p\u00ebr nj\u00eb muaj. Po, ata premtojn\u00eb t\u00eb kthejn\u00eb parat\u00eb \u201et\u00eb pa p\u00ebrdorura\u201c, n\u00ebse n\u00eb k\u00ebt\u00eb koh\u00eb vendosni t\u00eb anashkaloni p\u00ebrdorimin e ndihm\u00ebs s\u00eb tyre, por kjo situat\u00eb \u00ebsht\u00eb e pak\u00ebndshme vet\u00eb, ve\u00e7an\u00ebrisht p\u00ebr mikro-biznesin, t\u00eb cilit i r\u00ebnd\u00ebsishme \u00ebsht\u00eb t\u00eb kontrolloj\u00eb me kujdes shpenzimet.\n<\/li>\n<li>Me habin\u00eb ton\u00eb t\u00eb madhe, shumica e furnizuesve t\u00eb ndihm\u00ebs s\u00eb klientit ose nuk pranuan t\u00eb b\u00ebjn\u00eb p\u00ebrmir\u00ebsime n\u00eb p\u00ebrgjith\u00ebsi, duke th\u00ebn\u00eb se nj\u00eb sh\u00ebrbim i till\u00eb nuk ekziston, ose na derguan n\u00eb API. Por madje edhe zgjidhjet platform\u00eb p\u00ebrgjigjen se n\u00eb parim mund t\u00eb ndihmojn\u00eb, \"por \u00ebsht\u00eb m\u00eb mir\u00eb t\u00eb provoni vet\u00eb \u2014 programatori yn\u00eb do t\u00eb merret me k\u00ebt\u00eb\". Mir\u00eb, ne i kemi ato; por kush s'i ka?!\u00a0\n<\/li>\n<li>M\u00eb shum\u00eb se gjysma e zgjidhjeve ka nj\u00eb nd\u00ebrfaqe t\u00eb mbingarkuar dhe, si pasoj\u00eb, k\u00ebrkohet trajnim i stafit, pasi ata duhet t\u00eb orientohen n\u00eb gjith\u00e7ka. Le t\u00eb themi, inxhinieri e zgjidh vet\u00eb p\u00ebr disa or\u00eb ose p\u00ebr nj\u00eb dit\u00eb, por si do t'i p\u00ebrballoj\u00eb kjo nj\u00ebr\u00ebsit t\u00eb thjesht\u00eb t\u00eb mb\u00ebshtetjes, t\u00eb cil\u00ebt kan\u00eb mjaft ngarkesa si \u00ebsht\u00eb?\u00a0\n<\/li>\n<li>Dhe p\u00ebrfundimisht, ajo q\u00eb na shqet\u00ebsoi m\u00eb shum\u00eb \u2014 numri mbizot\u00ebrues i sistemeve t\u00eb testuara \u00ebsht\u00eb \u00e7udit\u00ebrisht i ngadalsh\u00ebm! Portalet krijohen ngadal\u00eb, hapen dhe fillojn\u00eb ngadal\u00eb, k\u00ebrkesat ruajn\u00eb ngadal\u00eb \u2014 dhe kjo ndodhi me nj\u00eb shpejt\u00ebsi t\u00eb mir\u00eb lidhjeje (n\u00eb teste rreth 35 Mbps). Edhe gjat\u00eb demonstrimeve, sistemet kishin ngecje dhe hapja elementare e nj\u00eb k\u00ebrkese merrte 5 sekonda ose m\u00eb shum\u00eb.<i>Megjithat\u00eb, k\u00ebtu na preku m\u00eb s\u00eb shumti nj\u00eb nga menaxher\u00ebt e njohur t\u00eb nj\u00eb ofruesi, i cili n\u00eb pyetje, pse rrotullimi i ngarkes\u00ebs zgjat kaq shum\u00eb, u p\u00ebrgjigj se k\u00ebshtu e d\u00ebrgon Skype, nd\u00ebrsa n\u00eb t\u00eb v\u00ebrtet\u00eb nuk ngec.<\/i>). Disa prej tyre gjet\u00ebm nj\u00eb shkak \u2014 qendrat e t\u00eb dh\u00ebnave jan\u00eb larg Mosk\u00ebs, nd\u00ebrsa p\u00ebr disa nuk arrit\u00ebm t\u00eb gjejm\u00eb shkaqet. P\u00ebr t\u00eb th\u00ebn\u00eb t\u00eb v\u00ebrtet\u00ebn, disa kompani zhvilluese t\u00eb helpdesk-ave theksuan disa her\u00eb gjat\u00eb bised\u00ebs se t\u00eb dh\u00ebnat ruhen pik\u00ebrisht n\u00eb qendrat e t\u00eb dh\u00ebnave ruse (\u00e7far\u00eb e b\u00ebri k\u00ebt\u00eb 152-FZ p\u00ebr njer\u00ebzit!).\n<\/li>\n<\/ul>\n<p>\nN\u00eb p\u00ebrgjith\u00ebsi, ndjem\u00eb nj\u00eb nostalgji. K\u00ebshtu q\u00eb vendos\u00ebm q\u00eb duhej t\u00eb zhvillonim helpdeskun ton\u00eb \u2014 i cili do t\u00eb p\u00ebrshtatet p\u00ebr ne dhe klient\u00ebt tan\u00eb nga t\u00eb gjitha sektor\u00ebt e biznesit, p\u00ebr qendrat e sh\u00ebrbimit dhe p\u00ebr kompanit\u00eb IT (m\u00eb n\u00eb ve\u00e7anti p\u00ebr organizimin e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes p\u00ebr klient\u00ebt e brendsh\u00ebm \u2014 funksionon shum\u00eb mir\u00eb si ndihm\u00eb p\u00ebr administrator\u00ebt sistemor\u00eb). E th\u00ebn\u00eb \u2014 e b\u00ebr\u00eb: m\u00eb 3 gusht 2019, e lan\u00e7uam n\u00eb prodhim. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> \u2014 nj\u00eb helpdesk i thjesht\u00eb dhe i p\u00ebrshtatsh\u00ebm n\u00eb cloud me qasje p\u00ebr klient\u00ebt. N\u00eb at\u00eb koh\u00eb, ne e p\u00ebrdornim aktivisht \u2014 ja si duket tani tek ne:<\/p>\n<p><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/6d8eedab9c4cd787750ae0f5fcfc226e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Dera kryesore me list\u00ebn e k\u00ebrkesave dhe ankesave t\u00eb klient\u00ebve.<\/i><\/p>\n<h2>Pra, dol\u00ebm n\u00eb prodhim.<\/h2>\n<p>\nDhe k\u00ebtu vjen momenti p\u00ebr t\u00eb folur p\u00ebr Habr n\u00eb Habr. Ne kemi mbajtur nj\u00eb blog p\u00ebr m\u00eb shum\u00eb se tre vjet, me p\u00ebrvoj\u00eb dhe t\u00eb provuar \u2014 k\u00ebshtu q\u00eb pse t\u00eb mos dalim me nj\u00eb produkt t\u00eb ri? Kishte pak frik\u00eb, por gjithsesi e b\u00ebm\u00eb hapat tan\u00eb t\u00eb par\u00eb:<\/p>\n<ol>\n<li>Shkruam nj\u00eb postim \"<noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\">Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026<\/a><\/noindex>\u00bb \u2014 pak u pak shpjeguam tem\u00ebn e organizat\u00ebs s\u00eb mb\u00ebshtetjes teknike n\u00eb kompani dhe prezantuam ZEDLine Support.\n<\/li>\n<li>Shkruam nj\u00eb postim \"<noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460010\/\">Sistemin vs shefi: lufta e mir\u00ebsis\u00eb me t\u00eb keqen?<\/a><\/noindex>\u00bb \u2014 fol\u00ebm p\u00ebr marr\u00ebdh\u00ebniet e komplikuara mes menaxherit dhe administratori sistemik, dhe zbuluam tem\u00ebn e formimit t\u00eb mb\u00ebshtetjes teknike p\u00ebr klientin e brendsh\u00ebm.\n<\/li>\n<li>Nis\u00ebm reklam\u00ebn e kontekstit n\u00eb Google dhe n\u00eb Yandex \u2014 n\u00eb t\u00eb dyja rastet vet\u00ebm n\u00eb k\u00ebrkim, sepse prej koh\u00ebsh kemi pasur zhg\u00ebnjime t\u00eb forta nga rrjeti mediatik kontekstual.\u00a0\n<\/li>\n<\/ol>\n<p>\nKujdeset tona rezultuan t\u00eb jen\u00eb t\u00eb tepruara. N\u00eb muajin e par\u00eb mor\u00ebm <b>m\u00eb shum\u00eb se 50 porta t\u00eb regjistruara<\/b> (n\u00ebse jemi t\u00eb sinqert\u00eb, nuk e planifikonim nj\u00eb rezultat t\u00eb till\u00eb), shum\u00eb kontakte me klient\u00eb potencial\u00eb dhe madje edhe komentet e para t\u00eb ngrohta dhe t\u00eb k\u00ebndshme, n\u00eb t\u00eb cilat ve\u00e7an\u00ebrisht u theksua\u2026 thjesht\u00ebsia dhe shpejt\u00ebsia e<b> ZEDLine Support<\/b>. Kjo \u00ebsht\u00eb pik\u00ebrisht arsyeja pse e filluam zhvillimin e k\u00ebtij sh\u00ebrbimi. Tani po punojm\u00eb aktivisht me k\u00ebrkesat, po mbushim gjithashtu backlog-un dhe po shtojm\u00eb ve\u00e7ori.<\/p>\n<h2>\u00cbndrrat \u2014 n\u00eb jet\u00eb: si duket tani ZEDLine Support<\/h2>\n<p>\nNj\u00eb t\u00ebr\u00ebsi e r\u00ebnd\u00ebsishme e \u00e7do sistemi t\u00eb tiketeve \u00ebsht\u00eb forma e k\u00ebrkes\u00ebs. Ajo duhet t\u00eb jet\u00eb e leht\u00eb p\u00ebr klientin, e thjesht\u00eb, pa mund\u00ebsi t\u00eb tepruara dhe t\u00eb p\u00ebrfshira, nd\u00ebrsa ofron informacion t\u00eb plot\u00eb mbi problemin, n\u00eb m\u00ebnyr\u00eb q\u00eb operatori t\u00eb mund t\u00eb marr\u00eb menj\u00ebher\u00eb detyr\u00ebn dhe t\u00eb kuptoj\u00eb se \u00e7far\u00eb sakt\u00ebsisht nuk shkon, n\u00eb cilin drejtim duhet t\u00eb rregullohet problemi ose t\u00eb k\u00ebrkohet informacion shtes\u00eb.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/2e9f21b4b5cb0a896a85276770403fbe.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nSi rezultat, ne marrim k\u00ebrkesa t\u00eb k\u00ebtij lloji:<\/p>\n<p><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/f7fe0f82d62af7baa1d84cb5f1c048d8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nDhe m\u00eb e r\u00ebnd\u00ebsishmja, ne realizuam skem\u00ebn e shum\u00ebpritur t\u00eb portalit. Portali \u00ebsht\u00eb nj\u00eb mjedis personal nd\u00ebrveprimi i pronarit t\u00eb portalit me klient\u00ebt e tij. N\u00ebse keni krijuar nj\u00eb portal p\u00ebr veten tuaj, ai do t\u00eb ket\u00eb nj\u00eb URL unike, nj\u00eb baz\u00eb t\u00eb dh\u00ebnash t\u00eb vet\u00ebn, hap\u00ebsir\u00eb diskore, etj. Klient\u00ebt tuaj do t\u00eb mund t\u00eb hyjn\u00eb n\u00eb k\u00ebt\u00eb portal p\u00ebrmes URL-s\u00eb s\u00eb ofruar dhe t\u00eb krijojn\u00eb k\u00ebrkesa ose apelime, q\u00eb menj\u00ebher\u00eb p\u00ebrfundojn\u00eb n\u00eb nj\u00eb regjist\u00ebr t\u00eb vet\u00ebm, nga ku operator\u00ebt (punonj\u00ebsit tuaj) i shqyrtojn\u00eb ato.<\/p>\n<p>Si klienti e di URL-n\u00eb tuaj t\u00eb portalit? Me ndihm\u00ebn e ndihm\u00ebs son\u00eb, vendosni nj\u00eb lidhje p\u00ebr t\u00eb n\u00eb \u00e7do vend ku p\u00ebrdoruesi mund t\u00eb d\u00ebshiroj\u00eb t\u00eb ju b\u00ebj\u00eb nj\u00eb pyetje: n\u00eb faqe, n\u00eb mediat sociale, n\u00eb email ose mesazhe dhe biseda, madje edhe n\u00eb nj\u00eb widget ose n\u00eb nj\u00eb artikull n\u00eb Habr\u00e9. P\u00ebrdoruesi klikojn\u00eb n\u00eb lidhjen tuaj, regjistrohet n\u00eb nj\u00eb form\u00eb me tre fusha dhe hyn n\u00eb aplikacion. Emri i p\u00ebrdoruesit dhe fjal\u00ebkalimi d\u00ebrgohen gjithashtu n\u00eb email.<\/p>\n<p><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/9f2242d4244cd4438350176fd38e079f.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nP\u00ebr m\u00eb tep\u00ebr, operator\u00ebt mund t\u00eb gjenerojn\u00eb vet\u00eb ftesa p\u00ebr klient\u00ebt nga kabineti i tyre personal, p\u00ebr t'i shk\u00ebputur klient\u00ebt edhe nga plot\u00ebsimi i nj\u00eb forme t\u00eb thjesht\u00eb. Ftesa do t\u00eb d\u00ebrgohet klientit n\u00eb email, nd\u00ebrsa n\u00eb tekstin e ftes\u00ebs do t\u00eb ket\u00eb t\u00eb gjitha informacionet e nevojshme p\u00ebr t\u00eb hyr\u00eb n\u00eb portal: URL, emrin e p\u00ebrdoruesit, fjal\u00ebkalimin.<\/p>\n<p>Menj\u00ebher\u00eb pas regjistrimit ose marrjes s\u00eb ftes\u00ebs, klienti hyn n\u00eb portal, krijon nj\u00eb k\u00ebrkes\u00eb, duke plot\u00ebsuar fushat e anket\u00ebs, dhe merr akses n\u00eb versionin e tij. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support <\/a><\/noindex>\u2014 do t\u00eb thot\u00eb se sheh statusin e k\u00ebrkesave t\u00eb tij, mund t\u00eb krijoj\u00eb dhe shoh\u00eb mesazhe n\u00eb bised\u00ebn e brendshme me operatorin, mund t\u00eb bashk\u00ebngjis\u00eb dhe t\u00eb shikoj\u00eb t\u00eb bashk\u00ebngjitura, n\u00eb p\u00ebrgjith\u00ebsi, t\u00eb ndjek\u00eb zhvillimin e zgjidhjes s\u00eb problemit t\u00eb tij. P\u00ebr \u00e7do ngjarje, p\u00ebrdoruesi merr njoftime n\u00eb email, k\u00ebshtu q\u00eb nuk ka asnj\u00eb nevoj\u00eb t\u00eb q\u00ebndroj\u00eb n\u00eb nd\u00ebrfaqe dhe t\u00eb shtyp\u00eb F5 p\u00ebr t\u00eb r \u043e\u0431\u043d\u043e\u0432uar parametrat e bilet\u00ebs.\u00a0<\/p>\n<p>Ky qasje ndaj nd\u00ebrfaqes lejon nj\u00eb regjistrim t\u00eb thjesht\u00eb dhe kalimin menj\u00ebher\u00eb n\u00eb pun\u00eb, p\u00ebr t\u00eb mos u ngat\u00ebrruar me thell\u00ebsit\u00eb e funksionalitetit. Kjo \u00ebsht\u00eb logjike, sepse klienti mund t\u00eb p\u00ebrdor\u00eb ndihm\u00ebn vet\u00ebm disa her\u00eb gjat\u00eb ciklit t\u00eb tij t\u00eb jet\u00ebsis\u00eb n\u00eb nd\u00ebrveprimin me ju (dhe ndonj\u00ebher\u00eb edhe nj\u00eb her\u00eb), dhe nuk duhet ta ngarkoni at\u00eb.<\/p>\n<p>Apetiti vjen n\u00eb koh\u00ebn e ngr\u00ebnies, dhe nd\u00ebrsa ne po zhvillonim nd\u00ebrfaqen e operatorit dhe portalin e klientit, na erdhi mendimi se kabineti personal duhet t\u00eb jet\u00eb gjithashtu logjik, i rehatsh\u00ebm dhe gjith\u00ebp\u00ebrfshir\u00ebs. K\u00ebshtu duke vepruar: n\u00eb kabinetin personal mund t\u00eb konfiguroni profilin tuaj (n\u00ebse jeni operator), t\u00eb konfiguroni ZEDLine Support, t\u00eb ndihmoni n\u00eb monitorimin e pagesave, t\u00eb shihni p\u00ebrdoruesit, t\u00eb konfiguroni anket\u00ebn dhe t\u00eb shihni statistikat (n\u00ebse jeni administrator). S\u00ebrish, \u00ebsht\u00eb realizuar parimi 'pjes\u00ebrisht e thjesht\u00eb': operatori punon n\u00eb nj\u00eb nd\u00ebrfaqe sa m\u00eb t\u00eb thjesht\u00eb dhe kjo ofron nj\u00eb s\u00ebr\u00eb p\u00ebrfitimesh:<\/p>\n<ul>\n<li>ai nuk shp\u00ebrqendrohet n\u00eb seksione t\u00eb tjera\n<\/li>\n<li>konfigurimet e sistemit jan\u00eb t\u00eb unifikuara\n<\/li>\n<li>p\u00ebrgjegj\u00ebsia e administratorit p\u00ebr \u00e7\u00ebshtjet e konfigurimit \u00ebsht\u00eb e qart\u00eb\n<\/li>\n<li>shumica e informacionit \u00ebsht\u00eb e mbrojtur nga operator\u00ebt\n<\/li>\n<li>operator\u00ebt m\u00ebsohen shum\u00eb shpejt p\u00ebr t\u00eb punuar me nj\u00eb nd\u00ebrfaqe t\u00eb till\u00eb (kursim n\u00eb trajnimin + fillim i shpejt\u00eb).\u00a0\n<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/7f0c7971d2f0784cca1dff151b173979.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nK\u00ebshtu q\u00eb, p\u00ebr t\u00eb m\u00ebsuar \u2014 gjat\u00eb hyrjes s\u00eb par\u00eb n\u00eb sistem, p\u00ebrdoruesi p\u00ebrsh\u00ebndetet nga nj\u00eb tutorial interaktiv, i cili 'drejton' fillestar\u00ebt n\u00ebp\u00ebr gjith\u00eb nd\u00ebrfaqen dhe tregon si funksionon ZEDLine Support. Ai do t\u00eb shfaqet derisa t\u00eb klikoni butonin 'mos e tregoni m\u00eb'.<\/p>\n<p><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/80bfed4472b76c2d1ddbb643e4506e34.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/66eac516d8a065aff7a03b73734d995b.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nT\u00eb gjitha sqarimet dhe pyetjet b\u00ebhen n\u00eb bised\u00eb, n\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb mund t\u00eb:<\/p>\n<ul>\n<li>ndjek\u00ebsh progresin e zgjidhjes s\u00eb problemit dhe kontrollosh ndryshimin e statusve\n<\/li>\n<li>kalohet (deleguar) detyra te punonj\u00ebs t\u00eb tjer\u00eb, pa e p\u00ebrshkruar historin\u00eb e m\u00ebparshme\n<\/li>\n<li>k\u00ebmbimi i shpejt\u00eb i skedar\u00ebve dhe screenshot-eve t\u00eb nevojshme\n<\/li>\n<li>ruash t\u00eb gjitha informacionet mbi problemin dhe t\u00eb kthehesh leht\u00ebsisht te ato, n\u00ebse ndodh nj\u00eb rast i ngjash\u00ebm.\n<\/li>\n<\/ul>\n<p>\nTani kthehemi te paneli i administratorit. Aty, p\u00ebrve\u00e7 t\u00eb gjitha gj\u00ebrave t\u00eb tjera, ka cil\u00ebsimin e post\u00ebs elektronike p\u00ebr njoftime, monitorimin e hap\u00ebsir\u00ebs s\u00eb disku etj. Gjithashtu ka bilancin \u2014 do t\u00eb dish gjithmon\u00eb kur, sa para dhe p\u00ebr \u00e7far\u00eb jan\u00eb shpenzuar.<\/p>\n<p>N\u00eb bilanc \u00ebsht\u00eb dy seksione: abonimi dhe transaksionet. N\u00eb abonim mund t\u00eb ndryshosh tarif\u00ebn, numrin e operator\u00ebve, t\u00eb zgjatosh abonimin dhe t\u00eb plot\u00ebsosh balancin me nj\u00eb l\u00ebvizje t\u00eb vetme. N\u00eb rastin e plot\u00ebsimit, n\u00eb nd\u00ebrfaqen ZEDLine Support, krijohet p\u00ebr ty nj\u00eb fatur\u00eb p\u00ebr pages\u00eb.<\/p>\n<p><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/2c0f274750191966ed757ac33d733f92.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb transaksione mund t\u00eb shihni t\u00eb gjitha operacionet e lidhura me pagesat dhe zbritjet. Gjithashtu, mund t\u00eb shihni kush dhe kur e ka b\u00ebr\u00eb pages\u00ebn dhe realizuar transaksionin. P\u00ebr m\u00eb tep\u00ebr, pagesa me bonuse n\u00eb screenshot nuk \u00ebsht\u00eb rast\u00ebsi dhe as nj\u00eb test: deri m\u00eb 30 Shtator 2019, ka nj\u00eb ofert\u00eb - kur rimbushni balanc\u00ebn, ne japim si bonus 50% t\u00eb shum\u00ebs s\u00eb rimbushjes. P\u00ebr shembull, kur paguani 5,000 rubla, balanca do t\u00eb rritet n\u00eb 7,500 rubla. Dhe n\u00eb nd\u00ebrfaqen e faturimit do t\u00eb shfaqet nj\u00eb regjistrim i ngjash\u00ebm \ud83d\ude42<\/p>\n<p><img decoding=\"async\" alt=\"Na nevojitet t\u00eb gjith\u00eb nj\u00eb helpdesk\" src=\"\/wp-content\/uploads\/2019\/09\/ff2af7168601d6bae4dfaaac9cacb4dc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nDhe po, duke e \u00e7uar k\u00ebt\u00eb n\u00eb pages\u00eb: ne kemi nj\u00eb plan falas + tre tarifa paguese. Dhe mund t\u00eb deklarojm\u00eb se jemi t\u00eb gatsh\u00ebm t\u00eb zhvillojm\u00eb helpdesk ZEDLine Support sipas k\u00ebrkesave t\u00eb biznesit tuaj \u2014 p\u00ebr nj\u00eb tarif\u00eb standarde p\u00ebr or\u00ebn e pun\u00ebs s\u00eb programuesve t\u00eb kompanis\u00eb son\u00eb. Ne shpesh merremi me zhvillime p\u00ebr RegionSoft CRM, leht\u00ebsisht dhe shpejt shkruajm\u00eb dhe miratojm\u00eb detyrat teknike dhe fillojm\u00eb pun\u00ebn, k\u00ebshtu q\u00eb eksperienca jon\u00eb na lejon t\u00eb b\u00ebjm\u00eb gjithashtu zgjidhje t\u00eb personalizuara.\u00a0<\/p>\n<p>Momentan \u00ebsht\u00eb integruar ZEDLine Support me sistemin ton\u00eb CRM RegionSoft, megjithat\u00eb tani mund t\u00eb ofrojm\u00eb akses n\u00eb versionin beta t\u00eb API-s\u00eb me k\u00ebrkes\u00eb speciale dhe, p\u00ebrve\u00e7 p\u00ebrmir\u00ebsimeve, do t\u00eb ket\u00eb shum\u00eb mund\u00ebsi p\u00ebr integrim.\u00a0<\/p>\n<p>Dhe, n\u00eb fund, arrit\u00ebm nj\u00eb q\u00ebllim shum\u00eb t\u00eb r\u00ebnd\u00ebsish\u00ebm n\u00eb mendimin ton\u00eb \u2014 t\u00eb b\u00ebjm\u00eb sistemin shum\u00eb t\u00eb shpejt\u00eb. Sepse shpejt\u00ebsia e reagimit t\u00eb sistemit ndaj veprimeve t\u00eb p\u00ebrdoruesve e b\u00ebn pun\u00ebn e p\u00ebrdoruesve komode. Gjat\u00eb zhvillimit t\u00eb m\u00ebtejsh\u00ebm t\u00eb sistemit, q\u00eb \u00ebsht\u00eb e pashmangshme, do t\u00eb kushtojm\u00eb v\u00ebmendje t\u00eb ve\u00e7ant\u00eb shpejt\u00ebsis\u00eb dhe do t\u00eb luftojm\u00eb p\u00ebr t\u00eb.<\/p>\n<p>N\u00eb p\u00ebrmbledhje, k\u00ebshtu ka dal\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> \u2014 dhe, sipas komenteve t\u00eb p\u00ebrdoruesve t\u00eb par\u00eb, nuk kemi gabuar.<\/p>\n<h2>Kush dhe p\u00ebrse ka nevoj\u00eb p\u00ebr helpdesk?<\/h2>\n<p>\nN\u00eb fillim t\u00eb artikullit p\u00ebrmend\u00ebm se pjesa m\u00eb e madhe e helpdesk\u00ebve \u00ebsht\u00eb p\u00ebr IT dhe p\u00ebr IT-ist\u00ebt. Ka nj\u00eb logjik\u00eb n\u00eb k\u00ebt\u00eb, megjithat\u00eb nuk \u00ebsht\u00eb krejt\u00ebsisht e drejt\u00eb. Ja nj\u00eb list\u00eb e p\u00ebrgjithshme e atyre, pun\u00ebn e t\u00eb cil\u00ebve do ta leht\u00ebsoj\u00eb nj\u00eb helpdesk i thjesht\u00eb dhe miq\u00ebsor.<\/p>\n<ul>\n<li>Administratoret e sistemeve q\u00eb mund t\u00eb krijojn\u00eb nj\u00eb sistem tikete t\u00eb brendsh\u00ebm p\u00ebr t\u00eb punuar me k\u00ebrkesat e koleg\u00ebve dhe q\u00eb t\u00eb mos e humbasin koh\u00ebn hap pas hapi n\u00ebp\u00ebr katet dhe zyrat, por t\u00eb p\u00ebrgjigjen qet\u00ebsisht n\u00eb k\u00ebrkesat zyrtare (ato jan\u00eb gjithashtu prova e koh\u00ebs s\u00eb pun\u00ebs).\n<\/li>\n<li>Kompani sh\u00ebrbimi dhe qendra servisi q\u00eb punojn\u00eb me pajisje t\u00eb ndryshme dhe detyra t\u00eb ndryshme p\u00ebr ankesat e klient\u00ebve.\n<\/li>\n<li>\u00c7do kompani q\u00eb ofron mb\u00ebshtetje p\u00ebr klient\u00ebt p\u00ebrmes telefonit dhe bisedave \u2013 p\u00ebr t'i lejuar klientit t\u00eb formuloj\u00eb pyetjen e tij me shkrim dhe t\u00eb kontrolloj\u00eb progresin e pun\u00ebve, nd\u00ebrkoh\u00eb q\u00eb t\u00eb ruaj\u00eb t\u00eb gjitha k\u00ebrkesat n\u00eb nj\u00eb vend.\n<\/li>\n<\/ul>\n<p>\nKa nj\u00eb milion arsye p\u00ebr t\u00eb shkruar n\u00eb kompani, n\u00eb vend q\u00eb t\u00eb telefononi, ku dy arsyet kryesore jan\u00eb: zakoni p\u00ebr t\u00eb komunikuar n\u00ebp\u00ebrmjet mesazheve me tekst dhe mund\u00ebsia p\u00ebr t\u00eb nisur zgjidhjen e nj\u00eb problemi gjat\u00eb orarit t\u00eb pun\u00ebs, pa u fshehur me telefon n\u00eb qoshet dhe pa shqet\u00ebsuar koleg\u00ebt. Nj\u00eb lidhje p\u00ebr ekzemplar tuaj t\u00eb helpdesk-ut do t\u00eb ndihmoj\u00eb p\u00ebr t\u00eb zgjidhur t\u00eb gjitha problemet e omnikanalitetit, aksesit, shpejt\u00ebsis\u00eb etj.\u00a0<\/p>\n<p>Deri m\u00eb tani, ekipi yn\u00eb p\u00ebrdor helpdesk-un. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> m\u00eb gjat\u00eb se t\u00eb gjith\u00eb (\u00e7far\u00eb ka sens), dhe ne, si automatizues t\u00eb p\u00ebrvojsh\u00ebm t\u00eb biznesit, vazhdimisht ndajn\u00eb mendime, k\u00ebrkojm\u00eb funksione t\u00eb reja, ndonj\u00ebher\u00eb diskutojm\u00eb. Por nj\u00eb mendim \u00ebsht\u00eb i p\u00ebrbashk\u00ebt: \u00ebsht\u00eb komfort p\u00ebr ne, \u00ebsht\u00eb komfort p\u00ebr klient\u00ebt tan\u00eb, t\u00eb cil\u00ebt lajm\u00ebrohen. Edhe operativ\u00ebt e mb\u00ebshtetjes jan\u00eb ndjer\u00eb shum\u00eb m\u00eb leht\u00eb t\u00eb punojn\u00eb me k\u00ebrkesat e p\u00ebrdoruesve.<\/p>\n<p>Kur kompania kalon nj\u00eb barrier\u00eb t\u00eb caktuar, drejtuesit fillojn\u00eb t\u00eb kuptojn\u00eb se nuk \u00ebsht\u00eb mjaft t\u00eb shes\u00ebsh nj\u00eb produkt ose sh\u00ebrbim klient\u00ebve. Duhet t\u00eb organizohet nd\u00ebrveprimi me klientin n\u00eb nj\u00eb m\u00ebnyr\u00eb q\u00eb ai t\u00eb vler\u00ebsoj\u00eb cil\u00ebsin\u00eb e sh\u00ebrbimit pas shitjes, qoft\u00eb ai me pages\u00eb apo falas. Duhet t\u00eb luftosh p\u00ebr \u00e7do klient dhe t\u00eb kund\u00ebrshtosh largimin e klient\u00ebve t\u00eb rregullt, duke grumbulluar nj\u00eb mas\u00eb klient\u00ebsh. Kjo arrihet p\u00ebrmes pun\u00ebs p\u00ebr t\u00eb rritur nivelin e besnik\u00ebris\u00eb. Prandaj, klienti duhet t\u00eb jet\u00eb i sigurt se k\u00ebrkesa e tij n\u00eb kompani me nj\u00eb problem nuk do t\u00eb humbas\u00eb dhe nuk do t\u00eb ngec\u00eb diku n\u00eb thell\u00ebsit\u00eb e punonj\u00ebsve, dhe nuk do t\u00eb varet nga faktori njer\u00ebzor. Pik\u00ebrisht k\u00ebt\u00eb problem lejon t\u00eb zgjidh\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">sh\u00ebrbimi ZEDLine Support<\/a><\/noindex>.<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/465951\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043e\u0431\u043b\u0430\u0447\u043d\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a-\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0432 2018 \u0433\u043e\u0434\u0443 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u043d\u0435 \u0441\u0430\u043c\u043e\u0439 \u0442\u0440\u0435\u0437\u0432\u043e\u0439 \u0438\u0434\u0435\u0435\u0439 \u2014 \u043d\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0432\u0437\u0433\u043b\u044f\u0434 \u0440\u044b\u043d\u043e\u043a \u0435\u0441\u0442\u044c, \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0438 \u0437\u0430\u0440\u0443\u0431\u0435\u0436\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c, \u0441\u0430\u043c\u043e\u043f\u0438\u0441\u043d\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u0442\u043e\u0436\u0435 \u0445\u0432\u0430\u0442\u0430\u0435\u0442. \u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043d\u043e\u0432\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b, \u043a\u043e\u0433\u0434\u0430 \u0443 \u0442\u0435\u0431\u044f \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0430\u044f CRM-\u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0438 \u0431\u043e\u043b\u0435\u0435 6000 \u00ab\u0436\u0438\u0432\u044b\u0445\u00bb \u0438 \u0430\u043a\u0442\u0438\u0432\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0447\u0442\u043e-\u0442\u043e \u043d\u0443\u0436\u043d\u043e, \u2014 \u0442\u0430\u043a \u0432\u043e\u043e\u0431\u0449\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u043d\u043e\u0435 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-37787","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c 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\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043d\u043e\u0432\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b, \u043a\u043e\u0433\u0434\u0430 \u0443 \u0442\u0435\u0431\u044f \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0430\u044f CRM-\u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0438 \u0431\u043e\u043b\u0435\u0435 6000 \u00ab\u0436\u0438\u0432\u044b\u0445\u00bb \u0438 \u0430\u043a\u0442\u0438\u0432\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0447\u0442\u043e-\u0442\u043e \u043d\u0443\u0436\u043d\u043e, \u2014 \u0442\u0430\u043a \u0432\u043e\u043e\u0431\u0449\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u043d\u043e\u0435\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri 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duket se nuk ishte ideja m\u00eb e men\u00e7ur \u2014 n\u00eb pamje t\u00eb par\u00eb ka nj\u00eb treg, ka zgjidhje vendase dhe t\u00eb huaja, gjithashtu ka mjaft sisteme t\u00eb shkruara nga vet\u00eb. T\u00eb mendosh p\u00ebr zhvillimin e nj\u00eb sistemi t\u00eb ri, kur tashm\u00eb ke nj\u00eb zhvillim t\u00eb madh CRM dhe m\u00eb shum\u00eb se 6000 klient\u00eb \"t\u00eb gjall\u00eb\" dhe aktiv\u00eb q\u00eb gjithmon\u00eb kan\u00eb nevoj\u00eb p\u00ebr di\u00e7ka, \u2014 \u00ebsht\u00eb si t\u00eb p\u00ebrballet me nj\u00eb burim","canonical_url":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"sq_AL","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u041d\u0430\u043c \u0432\u0441\u0435\u043c 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