{"id":37787,"date":"2019-10-31T22:19:46","date_gmt":"2019-10-31T19:19:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/nam-vsem-nuzhen-helpdesk\/"},"modified":"2019-10-31T22:19:46","modified_gmt":"2019-10-31T19:19:46","slug":"nam-vsem-nuzhen-helpdesk","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/nam-vsem-nuzhen-helpdesk","title":{"rendered":"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>T\u00eb mendosh zhvillimin e nj\u00eb sistemi ndihme n\u00eb cloud n\u00eb vitin 2018 dukej si nj\u00eb ide jo e qart\u00eb \u2014 n\u00eb pamje t\u00eb par\u00eb ka treg, ka zgjidhje vendase dhe t\u00eb huaja, ka mjaft sisteme t\u00eb b\u00ebr\u00eb nga p\u00ebrdoruesit. T\u00eb mendosh p\u00ebr zhvillimin e nj\u00eb sistemi t\u00eb ri, kur tashm\u00eb ke nj\u00eb zhvillim t\u00eb madh CRM dhe m\u00eb shum\u00eb se 6000 klient\u00eb \"aktiv\u00eb\" q\u00eb kan\u00eb nevoj\u00eb p\u00ebr di\u00e7ka vazhdimisht, \u00ebsht\u00eb krejt\u00ebsisht nj\u00eb absurditet burimesh. Por k\u00ebta gjasht\u00eb mij\u00eb ishin arsyeja pse ne mor\u00ebm iniciativ\u00ebn dhe shkruam sistemin ton\u00eb t\u00eb ndihm\u00ebs. Paralelisht, ne kryem nj\u00eb k\u00ebrkim tregu, komunikuam me konkurrent\u00ebt tan\u00eb t\u00eb ardhsh\u00ebm, testuam grupin fokusues dhe provuam versionet demo me shpres\u00ebn e bukur p\u00ebr t\u00eb kuptuar se gjith\u00e7ka ishte menduar p\u00ebrpara nesh. Por jo \u2014 nuk gjet\u00ebm arsye p\u00ebr t\u00eb ndaluar zhvillimin. Dhe dalja e par\u00eb n\u00eb Habr n\u00eb fillim t\u00eb gushtit tregoi se gjith\u00e7ka ishte e vlefshme. Prandaj sot, disi subjekteve, do flasim p\u00ebr v\u00ebzhgimet tona t\u00eb bot\u00ebs s\u00eb sistemeve t\u00eb ndihm\u00ebs.\u00a0<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/465951\/\"><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/abb7382972a019d4cc3ebeec6ca7fae6.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Kur mb\u00ebshtetje teknike nuk punonte si\u00e7 duhet<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Arsyet q\u00eb na b\u00ebn\u00eb t\u00eb shkruajm\u00eb sistemin ton\u00eb t\u00eb ndihm\u00ebs<\/h2>\n<p>\nYni <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> kjo nuk erdhi rast\u00ebsisht. Pra, ne jemi zhvillues t\u00eb zgjidhjeve p\u00ebr automatizimin e biznesit t\u00eb vog\u00ebl dhe t\u00eb mes\u00ebm, p\u00ebrfshir\u00eb produktin ton\u00eb kryesor \u2014 RegionSoft CRM. Ne kemi shkruar rreth saj n\u00eb Habra rreth 90 artikuj, prandaj veteran\u00ebt e temave p\u00ebrkat\u00ebse jan\u00eb ndar\u00eb n\u00eb kritik\u00eb dhe mb\u00ebshtetje. Por n\u00ebse ju nuk keni bashkuar dhe e d\u00ebgjoni p\u00ebr her\u00eb t\u00eb par\u00eb, le t\u00eb sqarojm\u00eb: kjo \u00ebsht\u00eb nj\u00eb sistem CRM universal n\u00eb desktop, i cili instalohet n\u00eb serverin e klientit, modifikohet aktivisht sipas k\u00ebrkesave t\u00eb biznesit t\u00eb klientit, mb\u00ebshtetet, p\u00ebrdit\u00ebsohet, etj. Po ashtu, kemi disa mij\u00ebra klient\u00eb, t\u00eb cil\u00ebt b\u00ebjn\u00eb pyetje, d\u00ebrgojn\u00eb raporte p\u00ebr gabime, k\u00ebrkojn\u00eb ndihm\u00eb dhe thjesht duan di\u00e7ka. Pra, k\u00ebrkesat dhe aplikimet \u2014 jan\u00eb shum\u00eb. Si rezultat, n\u00eb nj\u00eb moment t\u00eb caktuar, ekipi yn\u00eb i mb\u00ebshtetjes pati nj\u00eb ngarkes\u00eb t\u00eb madhe, kufje t\u00eb nxehta, telefona dhe nerva, konfuzion me renditjen e detyrave, prioritetet dhe t\u00eb tjera. P\u00ebr nj\u00eb koh\u00eb t\u00eb gjat\u00eb ne i zgjidh\u00ebm k\u00ebto probleme duke p\u00ebrdorur CRM-n\u00eb ton\u00eb n\u00eb desktop, pastaj testuam sistemet e ndryshme t\u00eb menaxhimit t\u00eb gabimeve dhe detyrave, por asgj\u00eb nuk ishte e duhur. Ne kuptuam se p\u00ebr t\u00eb punuar me efikasitet duhet t'i ofronim klient\u00ebve tan\u00eb mund\u00ebsin\u00eb p\u00ebr t\u00eb krijuar k\u00ebrkesa (aplikime) gjithmon\u00eb dhe n\u00eb \u00e7do koh\u00eb dhe t\u00eb kontrollojn\u00eb p\u00ebrpunimin e tyre nga operator\u00ebt tan\u00eb n\u00eb koh\u00eb reale. K\u00ebtu del qart\u00eb se zgjidhja duhet t\u00eb jet\u00eb jo n\u00eb desktop, por n\u00eb cloud, e aksesueshme nga \u00e7do pajisje dhe n\u00eb \u00e7do koh\u00eb. Ne formuluam disa kushte kryesore:<\/p>\n<ul>\n<li>maksimumi i thjesht\u00ebsis\u00eb dhe transparenc\u00ebs: <i>k\u00ebrkes\u00eb \u2192 sqarime \u2192 progresi i pun\u00ebs \u2192 rezultati<\/i>\n<\/li>\n<li>portali i klientit n\u00eb cloud me maksimumin e thjesht\u00ebsis\u00eb dhe nj\u00eb nd\u00ebrfaqe lineare: <i>u regjistrua \u2192 hyri \u2192 shkroi \u2192 kontrolloi statusin \u2192 komunikoi \u2192 \u00ebsht\u00eb i k\u00ebnaqur<\/i>\n<\/li>\n<li>mungesa e pagesave p\u00ebr funksione q\u00eb nuk na nevojiten si integrimet me rrjetet sociale, dashboard-et e komplikuara, baza t\u00eb dh\u00ebnash klient\u00ebsh, etj. K\u00ebshtu q\u00eb na duhej nj\u00eb kombinim i helpdesk dhe CRM.\n<\/li>\n<\/ul>\n<p>\nDhe \u00e7far\u00eb mendoni \u2014 nj\u00eb zgjidhje t\u00eb till\u00eb nuk e gjet\u00ebm. Dometh\u00ebn\u00eb, kemi shqyrtuar m\u00eb shum\u00eb se 20 zgjidhje, p\u00ebrzgjodh\u00ebm 12 p\u00ebr testim, testuam 9 (pse nuk arrit\u00ebm, nuk do t\u00eb themi, p\u00ebrse t\u00eb ofendosh konkurent\u00ebt, por n\u00eb nj\u00ebr\u00ebn prej tyre, p\u00ebr shembull, portali nuk u aktivizua \u2014 premtoi n\u00eb 5 minuta, dhe aty ngeci).<\/p>\n<p>Gjat\u00eb gjith\u00eb k\u00ebsaj kohe ne e kemi vler\u00ebsuar tregun dhe kemi regjistruar v\u00ebzhgime: nga perspektiva e inxhinier\u00ebve t\u00eb zhvillimit, mb\u00ebshtetjeve dhe marketer\u00ebve. \u00c7far\u00eb m\u00ebsuam dhe \u00e7far\u00eb na shqet\u00ebsoi disi?<\/p>\n<ul>\n<li>Disa helpdesk-e nuk kan\u00eb porta klient\u00ebsh - pra, klienti nuk mund t\u00eb shoh\u00eb se \u00e7far\u00eb ndodh me k\u00ebrkes\u00ebn e tij, kush po punon me t\u00eb. G hampir t\u00eb gjith\u00eb sh\u00ebrbimet krenohem me omnicanalitetin (mbledhja e k\u00ebrkesave madje nga Odnoklassniki), por shumica e tyre nuk ka nj\u00eb qasje t\u00eb thjesht\u00eb n\u00eb sh\u00ebrbim kur ky\u00e7esh dhe k\u00ebrkesat e tua jan\u00eb si n\u00eb p\u00ebll\u00ebmb\u00eb.\u00a0\n<\/li>\n<li>Pjesa m\u00eb e madhe e helpdesk-eve \u00ebsht\u00eb krijuar pik\u00ebrisht p\u00ebr nevojat e sh\u00ebrbimeve IT, pra i p\u00ebrket sh\u00ebrbimeve ITSM. Kjo pa dyshim nuk \u00ebsht\u00eb e keqe, por helpdesk-i i nevojitet shum\u00eb kompanive q\u00eb kan\u00eb sh\u00ebrbim mb\u00ebshtetjeje (nga dyqani online deri te qendra e sh\u00ebrbimeve dhe agjensit\u00eb publicitare). Po, zgjidhjet mund t\u00eb p\u00ebrshtaten p\u00ebr \u00e7do tem\u00eb, por sa funksione t\u00eb tep\u00ebrta do t\u00eb mbeten n\u00eb nd\u00ebrfaqe!\n<\/li>\n<li>N\u00eb treg ka zgjidhje sektoriale p\u00ebr qendrat e sh\u00ebrbimeve: llogaritja dhe markimi i pajisjeve, sh\u00ebrbimet e riparimit, gjurmimi gjeografik i kurier\u00ebve dhe sh\u00ebrb\u00ebtor\u00ebve. P\u00ebrs\u00ebri p\u00ebr kompanit\u00eb q\u00eb nuk jan\u00eb sh\u00ebrbyese, nuk ndihmojn\u00eb.\n<\/li>\n<li>Zgjidhjet universale, t\u00eb cilat mund t\u00eb p\u00ebrshtaten p\u00ebr \u00e7do k\u00ebrkes\u00eb biznesi, jan\u00eb mjaft t\u00eb shtrenjta. Po ashtu, konfigurimi (m\u00eb von\u00eb do t\u00eb kuptoni pse jo p\u00ebrfundim) - p\u00ebr nj\u00eb \u00e7mim t\u00eb ve\u00e7ant\u00eb. Zgjidhjet e huaja jan\u00eb jasht\u00ebzakonisht t\u00eb shtrenjta p\u00ebr tregun rus.\n<\/li>\n<li>Disa furnizues pranojn\u00eb pages\u00ebn menj\u00ebher\u00eb p\u00ebr periudh\u00ebn minimale prej 3 ose 6 muajsh, nuk mund t\u00eb jesh me qira softuerin sipas modelit SaaS p\u00ebr nj\u00eb muaj. Po, ata premtojn\u00eb t\u00eb kthejn\u00eb parat\u00eb \"e pap\u00ebrdorura\", n\u00ebse p\u00ebr k\u00ebt\u00eb koh\u00eb vendosni t\u00eb ndaloni p\u00ebrdorimin e helpdesk-it t\u00eb tyre, por vet\u00eb kjo situat\u00eb \u00ebsht\u00eb e pap\u00ebrshtatshme, ve\u00e7an\u00ebrisht p\u00ebr mikro-biznesin, i cili \u00ebsht\u00eb i r\u00ebnd\u00ebsish\u00ebm p\u00ebr t\u00eb kontrolluar me kujdes shpenzimet.\n<\/li>\n<li>P\u00ebr habin\u00eb ton\u00eb t\u00eb madhe, shumica e furnizuesve t\u00eb helpdesk-eve ose refuzuan p\u00ebrfundimisht ndihm\u00ebn, duke th\u00ebn\u00eb se nj\u00eb sh\u00ebrbim i till\u00eb nuk ekziston, ose na drejtuan n\u00eb API. Por edhe zgjidhjet platform\u00eb p\u00ebrgjigjeshin se principe mund t\u00eb ndihmojn\u00eb, \"por \u00ebsht\u00eb m\u00eb mir\u00eb t\u00eb provoni vet\u00eb - programi i zakonsh\u00ebm do t\u00eb kuptoj\u00eb\". Epo, ne i kemi k\u00ebtu, por kush tjet\u00ebr i ka?\u00a0\n<\/li>\n<li>M\u00eb shum\u00eb se gjysma e zgjidhjeve ka nj\u00eb nd\u00ebrfaqe t\u00eb ngarkuar dhe, si pasoj\u00eb, k\u00ebrkon trajnim p\u00ebr p\u00ebrfaq\u00ebsuesit, pasi n\u00eb k\u00ebt\u00eb t\u00eb gjitha duhet t\u00eb orientohet si\u00e7 duhet. Le t\u00eb themi, inxhinieri do t\u00eb m\u00ebsohet vet\u00eb pas disa or\u00ebsh ose nj\u00eb dite, por si t\u00eb veprojn\u00eb mb\u00ebshtetje t\u00eb thjesht\u00eb q\u00eb kan\u00eb m\u00eb shum\u00eb ngarkes\u00eb?\u00a0\n<\/li>\n<li>Dhe p\u00ebrfundimisht, ajo q\u00eb na shqet\u00ebsoi m\u00eb shum\u00eb - shumica e sistemeve t\u00eb testuara jan\u00eb befasuese t\u00eb ngadalta! Portalet krijohen ngadal\u00eb, hapen dhe startojn\u00eb ngadal\u00eb, aplikimet ruajn\u00eb me ngadal\u00ebsi - dhe kjo n\u00eb nj\u00eb shpejt\u00ebsi t\u00eb mir\u00eb lidhjeje (n\u00eb prova rreth 35 Mbps). Edhe gjat\u00eb demonstrimeve, sistemet ishin t\u00eb ngadalta dhe hapja elementare e nj\u00eb aplikimi zgjaste 5 sekonda e m\u00eb shum\u00eb.<i>Dhe, nga menaxher\u00ebt e njohur nga nj\u00eb furnizues, nj\u00ebri nga ata na befasoi m\u00eb shum\u00eb se t\u00eb tjer\u00ebt, i cili, n\u00eb pyetjen se pse rrotullimi i ngarkes\u00ebs po zgjat kaq gjat\u00eb, tha q\u00eb k\u00ebshtu e p\u00ebrcjell Skype, dhe n\u00eb t\u00eb v\u00ebrtet\u00eb nuk \u00ebsht\u00eb duke u ngadal\u00ebsuar.<\/i>N\u00eb disa raste, ne gjet\u00ebm arsye - qendrat e dh\u00ebnash ishin larg Mosk\u00ebs, nd\u00ebrsa n\u00eb disa t\u00eb tjera nuk arrit\u00ebm t\u00eb zbulojm\u00eb arsyet. Disa kompani zhvilluese t\u00eb helpdesk-\u00ebve e theksuan disa her\u00eb gjat\u00eb bised\u00ebs se t\u00eb gjitha t\u00eb dh\u00ebnat ruhen n\u00eb qendrat e dh\u00ebnash ruse (\u00e7far\u00eb e solli 152-FZ p\u00ebr njer\u00ebzit!).\n<\/li>\n<\/ul>\n<p>\nN\u00eb p\u00ebrgjith\u00ebsi, ne u m\u00ebrzit\u00ebm. Dhe vendos\u00ebm se duhet t\u00eb zhvillojm\u00eb helpdesk-in ton\u00eb - i cili do t\u2019i p\u00ebrshtatej ashtu si na nevojitet ne dhe klient\u00ebve tan\u00eb nga t\u00eb gjitha sektor\u00ebt e biznesit, qendrave t\u00eb sh\u00ebrbimit dhe kompanive IT (p\u00ebrfshir\u00eb organizimin e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes p\u00ebr klient\u00ebt e brendsh\u00ebm - funksionon shum\u00eb mir\u00eb si ndihm\u00eb p\u00ebr administrator\u00ebt sistemor\u00eb). E th\u00ebn\u00eb - e b\u00ebr\u00eb: m\u00eb 3 gusht 2019, ne e hodh\u00ebm n\u00eb prodhim. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> \u2014 nj\u00eb helpdesk i thjesht\u00eb, i leht\u00eb p\u00ebr t\u2019u p\u00ebrdorur, me akses p\u00ebr klient\u00ebt. N\u00eb at\u00eb koh\u00eb, ne e kishim p\u00ebrdorur at\u00eb aktivisht vet\u00eb - ja si duket tani p\u00ebr ne:<\/p>\n<p><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/6d8eedab9c4cd787750ae0f5fcfc226e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Dera kryesore me list\u00ebn e aplikacioneve dhe k\u00ebrkesave nga klient\u00ebt.<\/i><\/p>\n<h2>Pra, ne dol\u00ebm n\u00eb prodhim.<\/h2>\n<p>\nDhe k\u00ebtu \u00ebsht\u00eb momenti p\u00ebr t\u00eb folur p\u00ebr Habren n\u00eb Habr. Ne kemi mbajtur nj\u00eb blog p\u00ebr m\u00eb shum\u00eb se tre vjet, dhe duke qen\u00eb p\u00ebrvoj\u00eb dhe t\u00eb kalitur - pse t\u00eb mos dalim me nj\u00eb produkt t\u00eb ri? Ishte pak frik\u00ebsuese, por gjithsesi ne i b\u00ebjm\u00eb hapat e par\u00eb:<\/p>\n<ol>\n<li>Shkruam postimin \"<noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\">Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026<\/a><\/noindex>\" - pak sa \u00e7el\u00ebm tem\u00ebn e organizimit t\u00eb mb\u00ebshtetjes teknike n\u00eb kompani dhe paraqit\u00ebm ZEDLine Support.\n<\/li>\n<li>Shkruam postimin \"<noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460010\/\">Sistem admin vs shefi: nj\u00eb luft\u00eb e mir\u00eb me t\u00eb keqen?<\/a><\/noindex>\u00bb \u2014 foloseau p\u00ebr marr\u00ebdh\u00ebniet komplekse mes menaxherit dhe administratorit t\u00eb sistemit, duke zbuluar tem\u00ebn e formimit t\u00eb mb\u00ebshtetjes teknike p\u00ebr klientin e brendsh\u00ebm.\n<\/li>\n<li>Kryem reklama kontekstuese n\u00eb Google dhe Yandex \u2014 n\u00eb t\u00eb dy rastet vet\u00ebm n\u00eb k\u00ebrkim, sepse ne kemi qen\u00eb prej koh\u00ebsh dhe fort t\u00eb zhg\u00ebnjyer nga rrjeti kontekstuese t\u00eb mediave.\u00a0\n<\/li>\n<\/ol>\n<p>\nKunder shqet\u00ebsimeve tona ishin tep\u00ebr t\u00eb ekzagjeruara. N\u00eb mujin e par\u00eb, mor\u00ebm <b>m\u00eb shum\u00eb se 50 portale t\u00eb regjistruara<\/b> (n\u00ebse jemi t\u00eb sinqert\u00eb, madje nuk e planifikuam nj\u00eb rezultat t\u00eb till\u00eb), nj\u00eb num\u00ebr t\u00eb madh kontaktesh me klient\u00ebt potencial dhe madje disa komente t\u00eb para t\u00eb ngrohta dhe simpatike, ku ve\u00e7an\u00ebrisht u p\u00ebrmend\u2026 thjesht\u00ebsia dhe shpejt\u00ebsia e<b> ZEDLine Support<\/b>. Kjo \u00ebsht\u00eb pik\u00ebrisht ajo p\u00ebr t\u00eb cil\u00ebn fillimisht e filluam zhvillimin e k\u00ebtij sh\u00ebrbimi. Tani po punojm\u00eb aktivisht me k\u00ebrkesat, po e mbushim me p\u00ebrkushtim backlog-un dhe po shtojm\u00eb ve\u00e7orit\u00eb.<\/p>\n<h2>Endrrat \u2014 n\u00eb jet\u00eb: si duket tani ZEDLine Support<\/h2>\n<p>\nEsenca kryesore e \u00e7do sistemi t\u00eb bileta \u00ebsht\u00eb forma e aplikimit. Ajo duhet t\u00eb jet\u00eb e p\u00ebrshtatshme p\u00ebr klientin, e thjesht\u00eb, pa opsione t\u00eb tep\u00ebrta dhe t\u00eb ngat\u00ebrruara dhe n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb t\u00eb ofroj\u00eb informacion t\u00eb plot\u00eb mbi problemin, n\u00eb m\u00ebnyr\u00eb q\u00eb operatori t\u00eb mund t\u00eb marr\u00eb menj\u00ebher\u00eb detyr\u00ebn n\u00eb pun\u00eb dhe t\u00eb kuptoj\u00eb se \u00e7far\u00eb nuk shkon, n\u00eb cilin drejtim duhet t\u00eb rregulloj\u00eb problemin ose t\u00eb k\u00ebrkoj\u00eb informacion shtes\u00eb.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/2e9f21b4b5cb0a896a85276770403fbe.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nSi rezultat, ne marim aplikime t\u00eb k\u00ebtij lloji:<\/p>\n<p><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/f7fe0f82d62af7baa1d84cb5f1c048d8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nDhe m\u00eb e r\u00ebnd\u00ebsishmja, ne kemi realizuar skem\u00ebn e portalit t\u00eb d\u00ebshiruar. Portali \u00ebsht\u00eb nj\u00eb ambient personal interaksioni mes pronarit t\u00eb portalit dhe klient\u00ebve t\u00eb tij. N\u00ebse ju keni krijuar nj\u00eb portal p\u00ebr veten tuaj, ai do t\u00eb ket\u00eb nj\u00eb URL unike, nj\u00eb baz\u00eb t\u00eb dh\u00ebnash t\u00eb vetme, hap\u00ebsir\u00eb diskore, etj. Klient\u00ebt tuaj do t\u00eb mund t\u00eb hyjn\u00eb n\u00eb k\u00ebt\u00eb portal p\u00ebrmes URL q\u00eb u \u00ebsht\u00eb ofruar dhe t\u00eb krijojn\u00eb k\u00ebrkesa apo ankesat q\u00eb menj\u00ebher\u00eb shkojn\u00eb n\u00eb nj\u00eb regjist\u00ebr t\u00eb nj\u00ebjt\u00eb, nga ku i analizojn\u00eb operator\u00ebt (punonj\u00ebsit tuaj).<\/p>\n<p>Si e di klienti URL-n\u00eb e portalit tuaj? Duke pasur helpdesk-in ton\u00eb, ju vendosni lidhjen p\u00ebr t\u00eb kudo q\u00eb p\u00ebrdoruesi mund t\u00eb d\u00ebshiroj\u00eb t'ju b\u00ebj\u00eb pyetje: n\u00eb faqen e internetit, n\u00eb mediat sociale, n\u00eb email ose n\u00eb mesazhe dhe biseda, madje edhe n\u00eb nj\u00eb widget ose artikull n\u00eb Habr. P\u00ebrdoruesi klikon n\u00eb lidhjen tuaj, regjistrohet n\u00eb nj\u00eb form\u00eb me tre fusha dhe hyn n\u00eb aplikacion. Emri i p\u00ebrdoruesit dhe fjal\u00ebkalimi d\u00ebrgohen gjithashtu n\u00eb email.<\/p>\n<p><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/9f2242d4244cd4438350176fd38e079f.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nP\u00ebr m\u00eb tep\u00ebr, operator\u00ebt mund t\u00eb krijojn\u00eb vet\u00eb ftesa p\u00ebr klient\u00ebt nga paneli i tyre personal, q\u00eb t'i kursejn\u00eb klient\u00ebt edhe nga plot\u00ebsimi i nj\u00eb forme t\u00eb thjesht\u00eb. Ftesa do t'i d\u00ebrgohet klientit n\u00eb e-mail, dhe n\u00eb vet\u00eb tekstin e ftes\u00ebs do t\u00eb jet\u00eb gjith\u00eb informacioni i nevojsh\u00ebm p\u00ebr t'u futur n\u00eb portal: URL, emri i p\u00ebrdoruesit, fjal\u00ebkalimi.<\/p>\n<p>Menj\u00ebher\u00eb pas regjistrimit ose pranimit t\u00eb ftes\u00ebs, klienti hyn n\u00eb portal, krijon nj\u00eb k\u00ebrkes\u00eb duke plot\u00ebsuar fushat e formularit dhe merr qasje n\u00eb ekzemplarin e tij. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support <\/a><\/noindex>\u2014 dometh\u00ebn\u00eb shikon statuset e k\u00ebrkesave t\u00eb tij, mund t\u00eb krijoj\u00eb dhe sheh mesazhe n\u00eb bised\u00ebn e brendshme me operatorin, mund t\u00eb bashk\u00ebngjit\u00eb dhe t\u00eb rishikoj\u00eb bashk\u00ebngjitjet, n\u00eb p\u00ebrgjith\u00ebsi, t\u00eb ndjek\u00eb procesin e zgjidhjes s\u00eb problemit t\u00eb tij. P\u00ebr \u00e7do ngjarje, p\u00ebrdoruesit i vijn\u00eb njoftime n\u00eb e-mail, prandaj nuk ka asnj\u00eb nevoj\u00eb t\u00eb q\u00ebndrosh n\u00eb nd\u00ebrfaqe dhe t\u00eb shtyp\u00ebsh F5 p\u00ebr t\u00eb p\u00ebrdit\u00ebsuar parametrat e bilet\u00ebs.\u00a0<\/p>\n<p>Ky qasje ndaj nd\u00ebrfaqes lejon t\u00eb kalosh nj\u00eb regjistrim t\u00eb thjesht\u00eb dhe menj\u00ebher\u00eb t\u00eb kalosh n\u00eb pun\u00eb, e jo t\u00eb merresh me thell\u00ebsit\u00eb e funksionalitetit. \u00cbsht\u00eb logjike, sepse klienti mund t\u00eb p\u00ebrdor\u00eb helpdesk-un vet\u00ebm disa her\u00eb gjat\u00eb gjith\u00eb ciklit t\u00eb jet\u00ebs s\u00eb kontaktit me ju (dhe ndonj\u00ebher\u00eb madje edhe vet\u00ebm nj\u00eb her\u00eb), dhe nuk \u00ebsht\u00eb nevoja ta ngarkosh at\u00eb.<\/p>\n<p>Appetit vjen gjat\u00eb ngr\u00ebnies, dhe nd\u00ebrkoh\u00eb q\u00eb ne po zhvillonim nd\u00ebrfaqen e operatorit dhe portalin e klientit, erdhi n\u00eb mendje se paneli personal gjithashtu duhet t\u00eb jet\u00eb logjik, i p\u00ebrshtatsh\u00ebm dhe gjith\u00ebp\u00ebrfshir\u00ebs. K\u00ebshtu e b\u00ebm\u00eb: n\u00eb panelin personal mund t\u00eb konfiguroni profilin tuaj (n\u00ebse jeni operator), t\u00eb konfiguroni ZEDLine Support, t\u00eb monitoroni pagesat, t\u00eb shikoni p\u00ebrdoruesit, t\u00eb konfiguroni formularin dhe t\u00eb shikoni statistik\u00ebn (n\u00ebse jeni administrator). P\u00ebrs\u00ebri, \u00ebsht\u00eb realizuar principi \u00abe r\u00ebnd\u00ebsishme \u00ebsht\u00eb e thjesht\u00eb\u00bb: operatori punon n\u00eb nj\u00eb nd\u00ebrfaqe sa m\u00eb t\u00eb thjesht\u00eb dhe kjo jep nj\u00eb s\u00ebr\u00eb p\u00ebrfitimesh:<\/p>\n<ul>\n<li>ai nuk shp\u00ebrqendrohet n\u00eb seksione t\u00eb tjera\n<\/li>\n<li>konfigurimet e sistemit jan\u00eb t\u00eb unifikuara\n<\/li>\n<li>\u00ebsht\u00eb e qart\u00eb p\u00ebrgjegj\u00ebsia e administratorit p\u00ebr shp\u00ebrthimet e konfigurimeve\n<\/li>\n<li>pjesa m\u00eb e madhe e informacionit \u00ebsht\u00eb e mbrojtur nga operator\u00ebt\n<\/li>\n<li>operator\u00ebt m\u00ebsojn\u00eb shum\u00eb shpejt t\u00eb punojn\u00eb me nj\u00eb nd\u00ebrfaqe t\u00eb till\u00eb (kursim n\u00eb trajnime + fillim i shpejt\u00eb).\u00a0\n<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/7f0c7971d2f0784cca1dff151b173979.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nP\u00ebr sa i p\u00ebrket trajnimit \u2014 kur p\u00ebrdoruesi hyn p\u00ebr her\u00eb t\u00eb par\u00eb n\u00eb sistem, e p\u00ebrcjell nj\u00eb tutorial interaktiv q\u00eb \"e udh\u00ebzon\" fillestar\u00ebt n\u00eb t\u00eb gjith\u00eb nd\u00ebrfaqen dhe shpjegon si funksionon ZEDLine Support. Ai do t\u00eb shfaqet derisa t\u00eb klikoni n\u00eb butonin \"mos e trego m\u00eb\".<\/p>\n<p><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/80bfed4472b76c2d1ddbb643e4506e34.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/66eac516d8a065aff7a03b73734d995b.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nT\u00eb gjitha shpjegimet dhe pyetjet b\u00ebhen n\u00eb bised\u00eb, k\u00ebshtu q\u00eb mund t\u00eb:<\/p>\n<ul>\n<li>ndjek\u00ebsh zhvillimin e zgjidhjes s\u00eb problemit dhe t\u00eb kontrollosh ndryshimin e statusit\n<\/li>\n<li>t\u00eb delegosh detyr\u00ebn te punonj\u00ebs t\u00eb tjer\u00eb, pa e p\u00ebrs\u00ebritur historin\u00eb e m\u00ebparshme\n<\/li>\n<li>t\u00eb shk\u00ebmbejn\u00eb shpejt dokumentet dhe screenshot-et e nevojshme\n<\/li>\n<li>t\u00eb ruash t\u00eb gjitha informacionet n\u00eb lidhje me problemin dhe t\u00eb kesh qasje t\u00eb leht\u00eb n\u00eb to, n\u00ebse ndodh nj\u00eb situat\u00eb e ngjashme.\n<\/li>\n<\/ul>\n<p>\nNd\u00ebrkoh\u00eb, le t\u00eb kthehemi te paneli i administratorit. Atje, p\u00ebrve\u00e7 t\u00eb gjithave, ka cil\u00ebsimin e post\u00ebs elektronike p\u00ebr njoftime, kontrollin e hap\u00ebsir\u00ebs disk dhe m\u00eb shum\u00eb. Gjithashtu, atje \u00ebsht\u00eb edhe faturimi \u2014 gjithmon\u00eb do t\u00eb dini kur, sa para dhe p\u00ebr \u00e7far\u00eb jan\u00eb shpenzuar.<\/p>\n<p>N\u00eb faturim ka dy seksione: abonimi dhe transaksionet. N\u00eb abonim, mund t\u00eb ndryshoni tarif\u00ebn, numrin e operator\u00ebve, t\u00eb rinovoni abonimin dhe t\u00eb rimbushni bilancin me vet\u00ebm nj\u00eb l\u00ebvizje. N\u00eb rastin e rimbushjes, nj\u00eb fatur\u00eb p\u00ebr pages\u00eb p\u00ebr ju p\u00ebrgatitet drejtp\u00ebrdrejt n\u00eb nd\u00ebrfaqen e ZEDLine Support.<\/p>\n<p><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/2c0f274750191966ed757ac33d733f92.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb transaksione mund t\u00eb shihni t\u00eb gjitha operacionet e lidhura me pagesat dhe shpenzimet. Gjithashtu, mund t\u00eb shihni kush dhe kur ka kryer pages\u00ebn dhe ka realizuar transaksionin. P\u00ebr m\u00eb tep\u00ebr, pagesa me bonuse n\u00eb screenshot \u00ebsht\u00eb nj\u00eb rast\u00ebsi dhe nuk \u00ebsht\u00eb nj\u00eb test: deri m\u00eb 30 Shtator 2019, ka nj\u00eb promovim \u2014 kur rimbushni bilancin, ne ofrojm\u00eb si bonus 50% t\u00eb shum\u00ebs s\u00eb rimbushjes. P\u00ebr shembull, p\u00ebr pages\u00ebn e 5,000 rubleve, 7,500 rubla do t\u00eb kreditohet n\u00eb bilanc. Dhe n\u00eb nd\u00ebrfaqen e faturimit do t\u00eb shfaqet nj\u00eb p\u00ebrshkrim i ngjash\u00ebm \ud83d\ude42<\/p>\n<p><img decoding=\"async\" alt=\"T\u00eb gjith\u00ebve na nevojitet nj\u00eb sistem ndihme\" src=\"\/wp-content\/uploads\/2019\/09\/ff2af7168601d6bae4dfaaac9cacb4dc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nDhe po, pasi arrit\u00ebm te pagesa: ne kemi nj\u00eb tarif\u00eb falas + tri tarifa t\u00eb paguara. Dhe mund t\u00eb deklarojm\u00eb se jemi t\u00eb gatsh\u00ebm t\u00eb zhvillojm\u00eb helpdesk ZEDLine Support sipas k\u00ebrkesave t\u00eb biznesit tuaj \u2014 p\u00ebr tarif\u00ebn standard t\u00eb or\u00ebs s\u00eb programuesve tan\u00eb. Ne shpesh merremi me p\u00ebrmir\u00ebsime p\u00ebr RegionSoft CRM, shkruajm\u00eb dhe konfirmojm\u00eb me leht\u00ebsi detyrat teknike dhe fillojm\u00eb pun\u00ebn, prandaj p\u00ebrvoja jon\u00eb na lejon t\u00eb ofrojm\u00eb gjithashtu zgjidhje t\u00eb personalizuara.\u00a0<\/p>\n<p>Aktualisht, ZEDLine Support \u00ebsht\u00eb integruar me sistemin ton\u00eb CRM RegionSoft, megjithat\u00eb, tani mund t\u00eb ofrojm\u00eb qasje n\u00eb versionin beta t\u00eb API-s\u00eb me k\u00ebrkes\u00eb speciale dhe, p\u00ebrve\u00e7 p\u00ebrmir\u00ebsimeve, do t\u00eb ket\u00eb shum\u00eb mund\u00ebsi p\u00ebr integrim.\u00a0<\/p>\n<p>Dhe p\u00ebrfundimisht, arrit\u00ebm nj\u00eb tjet\u00ebr q\u00ebllim shum\u00eb t\u00eb r\u00ebnd\u00ebsish\u00ebm n\u00eb mendjen ton\u00eb - t\u00eb b\u00ebjm\u00eb sistemin shum\u00eb t\u00eb shpejt\u00eb. Sepse shpejt\u00ebsia e reagimit t\u00eb sistemit ndaj veprimeve t\u00eb p\u00ebrdoruesve e b\u00ebn pun\u00ebn e p\u00ebrdoruesve m\u00eb t\u00eb rehatshme. Nd\u00ebrsa zhvillimi i m\u00ebtejsh\u00ebm i sistemit, \u00e7ka \u00ebsht\u00eb e pandalshme, ne do i kushtojm\u00eb v\u00ebmendje t\u00eb ve\u00e7ant\u00eb shpejt\u00ebsis\u00eb dhe do t\u00eb luftojm\u00eb p\u00ebr t\u00eb.<\/p>\n<p>N\u00eb p\u00ebrmbledhje, k\u00ebshtu e kemi arritur ton\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">helpdesk ZEDLine Support<\/a><\/noindex> \u2014 dhe, sipas komenteve t\u00eb p\u00ebrdoruesve t\u00eb par\u00eb, nuk gabuam.<\/p>\n<h2>Kush dhe p\u00ebrse i nevojitet helpdesk-u?<\/h2>\n<p>\nN\u00eb fillim t\u00eb artikullit p\u00ebrmend\u00ebm se pjesa m\u00eb e madhe e helpdesk-eve \u00ebsht\u00eb p\u00ebr IT dhe p\u00ebr IT-ist\u00ebt. N\u00eb k\u00ebt\u00eb ka logjik\u00eb t\u00eb vet, megjithat\u00eb, kjo nuk \u00ebsht\u00eb krejt e drejt\u00eb. Ja nj\u00eb list\u00eb e p\u00ebraf\u00ebrt e atyre, t\u00eb cil\u00ebve puna e nj\u00eb helpdesku t\u00eb thjesht\u00eb dhe t\u00eb p\u00ebrshtatsh\u00ebm u leht\u00ebson.<\/p>\n<ul>\n<li>Administrator\u00ebt e sistemeve, t\u00eb cil\u00ebt mund t\u00eb krijojn\u00eb nj\u00eb sistem interni t\u00eb tiketave p\u00ebr t\u00eb punuar me k\u00ebrkesat e koleg\u00ebve dhe t\u00eb reagojn\u00eb n\u00eb m\u00ebnyr\u00eb t\u00eb qet\u00eb ndaj aplikimeve zyrtare (ato jan\u00eb gjithashtu prova e or\u00ebve t\u00eb pun\u00ebs).\n<\/li>\n<li>Kompanit\u00eb dhe qendrat sh\u00ebrbimi, t\u00eb cilat punojn\u00eb me pajisje t\u00eb ndryshme dhe me detyra t\u00eb ndryshme n\u00eb lidhje me ankesat e klient\u00ebve.\n<\/li>\n<li>\u00c7do kompani, ku ka mb\u00ebshtetje p\u00ebr klient\u00ebt n\u00eb telefon dhe p\u00ebrmes bisedave \u2014 p\u00ebr t\u00eb lejuar klientin t\u00eb formuloj\u00eb pyetjen e tij me shkrim dhe t\u00eb kontrolloj\u00eb avancimin e pun\u00ebve, dhe nj\u00ebkoh\u00ebsisht t\u00eb ruaj\u00eb t\u00eb gjitha k\u00ebrkesat n\u00eb nj\u00eb vend.\n<\/li>\n<\/ul>\n<p>\nKa nj\u00eb milion arsye p\u00ebr t\u00eb shkruar tek nj\u00eb kompani, jo p\u00ebr t\u00eb telefonuar, nd\u00ebr t\u00eb cilat dy jan\u00eb kryesoret: zakoni i komunikimit n\u00eb mesazher\u00ebt me tekst dhe mund\u00ebsia p\u00ebr t\u00eb filluar zgjidhjen e problemit gjat\u00eb orarit t\u00eb pun\u00ebs, pa u fshehur me telefon anash dhe pa shqet\u00ebsuar koleg\u00ebt. Nj\u00eb lidhje me ekzemplar\u00ebt tuaj t\u00eb helpdesk-ut do t\u00eb ndihmoj\u00eb p\u00ebr t\u00eb zgjidhur t\u00eb gjitha problemet e omnichannel-it, aksesueshm\u00ebris\u00eb, \u043e\u043f\u0435\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 dhe t\u00eb tjera.\u00a0<\/p>\n<p>Aktualisht ekipi yn\u00eb po p\u00ebrdor helpdesk-un <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> Dhejt\u00eb t\u00eb gjith\u00eb (\u00e7ka \u00ebsht\u00eb e arsyeshme), dhe ne, si automatizues t\u00eb p\u00ebrvojsh\u00ebm t\u00eb biznesit, vazhdimisht shk\u00ebmbejm\u00eb mendime, k\u00ebrkojm\u00eb tipare t\u00eb reja, ndonj\u00ebher\u00eb diskutojm\u00eb. Por nj\u00eb mendim \u00ebsht\u00eb i qart\u00eb: \u00ebsht\u00eb e p\u00ebrshtatshme p\u00ebr ne, \u00ebsht\u00eb e p\u00ebrshtatshme p\u00ebr klient\u00ebt tan\u00eb, t\u00eb cil\u00ebt l\u00ebn\u00eb k\u00ebrkesa. Po ashtu, p\u00ebr operator\u00ebt e mb\u00ebshtetjes \u00ebsht\u00eb b\u00ebr\u00eb ndjesh\u00ebm m\u00eb e leht\u00eb puna me k\u00ebrkesat e p\u00ebrdoruesve.<\/p>\n<p>Kur kompania kalon nj\u00eb barrier\u00eb t\u00eb caktuar, drejtuesit kuptojn\u00eb se nuk mjafton thjesht t\u00eb shesin nj\u00eb produkt ose sh\u00ebrbim klientit. Duhet t\u00eb organizohet nd\u00ebrveprimi me klientin n\u00eb nj\u00eb m\u00ebnyr\u00eb q\u00eb ai t\u00eb vler\u00ebsoj\u00eb cil\u00ebsin\u00eb e sh\u00ebrbimit pas shitjes, falas ose me pages\u00eb. Duhet t\u00eb luftosh p\u00ebr \u00e7do klient dhe t\u00eb kund\u00ebrshtosh humbjen e klient\u00ebve t\u00eb rregullt, duke mbledhur nj\u00eb mas\u00eb t\u00eb klient\u00ebve. Dhe kjo arrihet, nga ana tjet\u00ebr, me pun\u00ebn p\u00ebr t\u00eb rritur nivelin e besnik\u00ebris\u00eb. Prandaj, klienti duhet t\u00eb jet\u00eb i sigurt se k\u00ebrkesa e tij n\u00eb kompani me nj\u00eb problem nuk do t\u00eb humbas\u00eb dhe nuk do t\u00eb ngec\u00eb diku n\u00eb thell\u00ebsit\u00eb e punonj\u00ebsve, dhe nuk do t\u00eb varet nga faktori njeri. Pik\u00ebrisht k\u00ebt\u00eb detyr\u00eb lejon t\u00eb zgjidh\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">sh\u00ebrbimi ZEDLine Support<\/a><\/noindex>.<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/465951\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043e\u0431\u043b\u0430\u0447\u043d\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a-\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0432 2018 \u0433\u043e\u0434\u0443 \u0441\u043e \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u043d\u0435 \u0441\u0430\u043c\u043e\u0439 \u0442\u0440\u0435\u0437\u0432\u043e\u0439 \u0438\u0434\u0435\u0435\u0439 \u2014 \u043d\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0432\u0437\u0433\u043b\u044f\u0434 \u0440\u044b\u043d\u043e\u043a \u0435\u0441\u0442\u044c, \u043e\u0442\u0435\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0438 \u0437\u0430\u0440\u0443\u0431\u0435\u0436\u043d\u044b\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0435\u0441\u0442\u044c, \u0441\u0430\u043c\u043e\u043f\u0438\u0441\u043d\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u0442\u043e\u0436\u0435 \u0445\u0432\u0430\u0442\u0430\u0435\u0442. \u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0443 \u043d\u043e\u0432\u043e\u0439 \u0441\u0438\u0441\u0442\u0435\u043c\u044b, \u043a\u043e\u0433\u0434\u0430 \u0443 \u0442\u0435\u0431\u044f \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0430\u044f CRM-\u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0438 \u0431\u043e\u043b\u0435\u0435 6000 \u00ab\u0436\u0438\u0432\u044b\u0445\u00bb \u0438 \u0430\u043a\u0442\u0438\u0432\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0447\u0442\u043e-\u0442\u043e \u043d\u0443\u0436\u043d\u043e, \u2014 \u0442\u0430\u043a \u0432\u043e\u043e\u0431\u0449\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u043d\u043e\u0435 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-37787","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430\u0434\u0443\u043c\u0430\u0442\u044c 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