{"id":38587,"date":"2019-10-31T22:24:43","date_gmt":"2019-10-31T19:24:43","guid":{"rendered":"https:\/\/prohoster.info\/blog\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet\/"},"modified":"2019-10-31T22:24:43","modified_gmt":"2019-10-31T19:24:43","slug":"zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet","title":{"rendered":"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Kompani njoftojn\u00eb inteligjenc\u00ebn artificiale n\u00eb automatizimin e tyre, tregojn\u00eb se si kan\u00eb implementuar disa sisteme fantastike p\u00ebr sh\u00ebrbimin ndaj klientit, por kur telefonojm\u00eb p\u00ebr mb\u00ebshtetje teknike, vazhdojm\u00eb t\u00eb p\u00ebsojm\u00eb dhe d\u00ebgjojm\u00eb z\u00ebra t\u00eb m\u00ebrzitur nga operator\u00ebt me skenar\u00eb t\u00eb lodhur. Ju siguroj se kemi v\u00ebn\u00eb re se ne, profesionist\u00ebt e IT, e perceptojm\u00eb dhe e vler\u00ebsojm\u00eb m\u00eb ashp\u00ebr pun\u00ebn e sh\u00ebrbimeve t\u00eb ndryshme p\u00ebr mb\u00ebshtetje ndaj klientit t\u00eb qendrave t\u00eb sh\u00ebrbimit, IT outsourcer\u00ebve, sh\u00ebrbimeve t\u00eb automjeteve, dhe sh\u00ebrbimeve informative t\u00eb operator\u00ebve t\u00eb komunikimeve, duke p\u00ebrfshir\u00eb mb\u00ebshtetje nga kompania ku punojm\u00eb ose q\u00eb e udh\u00ebheqim.\u00a0<\/p>\n<p>\u00c7far\u00eb \u00ebsht\u00eb problemi? Pse nj\u00eb telefonat\u00eb n\u00eb mb\u00ebshtetje teknike \u00ebsht\u00eb pothuajse gjithmon\u00eb nj\u00eb arsye p\u00ebr nj\u00eb sigh t\u00eb r\u00ebnd\u00eb dhe nj\u00eb nevoj\u00eb e d\u00ebshp\u00ebruar? Ne dim\u00eb disa nga arsyet.\u00a0<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/469655\/\"><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/1caaa3dddacbb2911aca5f012e2c44f2.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Mb\u00ebshtetje teknike e \u00ebndrrave nga f\u00ebmij\u00ebria jon\u00eb<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Problemet e mb\u00ebshtetjes q\u00eb sigurisht i keni edhe ju<\/h2>\n<p><\/p>\n<h3>Punonj\u00ebs t\u00eb paafte<\/h3>\n<p>\nPunonj\u00ebs t\u00eb paafte - kjo \u00ebsht\u00eb, n\u00eb pamje t\u00eb par\u00eb, arsyeja kryesore p\u00ebr problemet me mb\u00ebshtetje teknike. Nuk \u00ebsht\u00eb e pranueshme q\u00eb, nd\u00ebrsa prisni zgjidhjen e problemit tuaj ose ndonj\u00eb referim t\u00eb sakt\u00eb te nj\u00eb specialist, t\u00eb merrni injorim t\u00eb plot\u00eb t\u00eb natyr\u00ebs s\u00eb \u00e7\u00ebshtjes dhe pak reklam\u00eb si shp\u00ebrblim. Megjithat\u00eb, nuk duhet t\u00eb akuzoni specialist\u00ebt e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes - zakonisht, rr\u00ebnja e k\u00ebsaj problemi \u00ebsht\u00eb shum\u00eb m\u00eb thell\u00eb.<\/p>\n<p>Zgjedhja e punonj\u00ebsve t\u00eb pa kualifikuar \u00ebsht\u00eb gabimi i par\u00eb i kompanive. Esht\u00eb e qart\u00eb se n\u00ebse nuk jeni nj\u00eb DevOps-outsourcer me oferta t\u00eb mira p\u00ebr aplikant\u00ebt, nuk do t\u00eb vini re profesionist\u00eb t\u00eb kualifikuar sistematik\u00eb dhe inxhinier\u00eb. Por gjithashtu, t\u00eb angazhosh 'student\u00eb t\u00eb vitit t\u00eb par\u00eb dhe t\u00eb dyt\u00eb n\u00eb koh\u00eb t\u00eb lir\u00eb' \u00ebsht\u00eb e rrezikshme. Kjo \u00ebsht\u00eb nj\u00eb llotari: mund t\u00eb merrni shefin tuaj t\u00eb ardhsh\u00ebm t\u00eb mb\u00ebshtetjes ose madje kryeprogramuesin, ose mund t\u00eb merrni nj\u00eb student q\u00eb nuk e intereson shkolla - gjithmon\u00eb ka koh\u00eb t\u00eb lir\u00eb. Zakonisht, k\u00ebta djem nuk kan\u00eb formuar, komunikimi, nuk kan\u00eb d\u00ebshir\u00eb p\u00ebr t\u00eb m\u00ebsuar (dhe mb\u00ebshtet\u00ebsi \u00ebsht\u00eb gjithmon\u00eb m\u00ebsim dhe aft\u00ebsi p\u00ebr t\u00eb shpjeguar dikujt, gj\u00eb q\u00eb \u00ebsht\u00eb e mundur vet\u00ebm n\u00ebse e kuptoni at\u00eb me siguri). Prandaj, gjat\u00eb p\u00ebrzgjedhjes s\u00eb kandidat\u00ebve, duhet t'i p\u00ebrmbaheni metricave objektive dhe aft\u00ebsive p\u00ebr t\u00eb zgjidhur probleme t\u00eb thjeshta t\u00eb mb\u00ebshtetjes praktike, jo parimit t\u00eb lir\u00ebsis\u00eb s\u00eb punonj\u00ebsit ose d\u00ebshir\u00ebs s\u00eb tij p\u00ebr t\u00eb ardhur te ju.<\/p>\n<p>Pun\u00ebt e pap\u00ebrshtatshme jan\u00eb nj\u00eb problem i madh p\u00ebr shum\u00eb kompani, pavar\u00ebsisht nga madh\u00ebsia dhe fusha e veprimtaris\u00eb. Kur flasim p\u00ebr pun\u00ebtor\u00eb t\u00eb pap\u00ebrshtatsh\u00ebm, n\u00ebnkuptojm\u00eb ata q\u00eb jan\u00eb t\u00eb paarsimuar, t\u00eb pa kualifikuar dhe, m\u00eb e r\u00ebnd\u00ebsishmja, ata q\u00eb nuk duan t\u00eb ndryshojn\u00eb kualifikimet e tyre dhe t\u00eb m\u00ebsojn\u00eb. Pse kompanit\u00eb vazhdojn\u00eb t\u00eb bien n\u00eb grack\u00ebn e k\u00ebtyre individ\u00ebve? \u00cbsht\u00eb e thjesht\u00eb: shpesh n\u00eb mb\u00ebshtetje rekrutojn\u00eb jo ata q\u00eb din\u00eb dhe kan\u00eb b\u00ebr\u00eb p\u00ebrvoj\u00eb, por ata q\u00eb jan\u00eb m\u00eb t\u00eb lir\u00eb, \"dhe aty do t\u2019i m\u00ebsojm\u00eb\". Kjo \u00ebsht\u00eb nj\u00eb gabim kritik q\u00eb \u00e7on n\u00eb rotacionin e lart\u00eb t\u00eb stafit (\"nuk \u00ebsht\u00eb p\u00ebr mua\", \"oh, sa t\u00eb k\u00ebqij jeni\", \"n\u00eb shkoll\u00eb \u00ebsht\u00eb m\u00eb e r\u00ebnd\u00ebsishme\"), n\u00eb gabime n\u00eb pun\u00eb (\"ende nuk kam m\u00ebsuar\", \"po t\u00eb m\u00ebsohem, p\u00ebr k\u00ebto para duhet t\u00eb b\u00ebj edhe d\u00ebm\"), dhe p\u00ebrpjekje t\u00eb panevojshme p\u00ebr t\u00eb m\u00ebsuar (\"\u00e7far\u00eb asht kjo, t\u00eb flas\u00ebsh me klient\u00ebt, un\u00eb nuk e p\u00ebrfundova menaxhimin p\u00ebr k\u00ebt\u00eb, dua t\u00eb jem udh\u00ebheq\u00ebs\").<\/p>\n<p>Nj\u00eb k\u00ebshill\u00eb e dukshme dhe e v\u00ebshtir\u00eb p\u00ebr t'u zbatuar, por p\u00ebrpiquni t\u00eb punoni me stafin q\u00eb n\u00eb faz\u00ebn e rekrutimit. Mos i mundoni me pyetje si do t'i shihnin ata vetes pas pes\u00eb vjet\u00ebsh, flisni p\u00ebr substancat:\u00a0<\/p>\n<ul>\n<li>pyetni se \u00e7far\u00eb do t\u00eb thot\u00eb p\u00ebr ta sh\u00ebrbimi cil\u00ebsor p\u00ebr klient\u00ebt;\u00a0\n<\/li>\n<li>propozoni skenar\u00eb t\u00eb zgjuar bisedash me klient\u00ebt dhe pyetni se si do t\u00eb reagojn\u00eb;\n<\/li>\n<li>pyetni se me \u00e7far\u00eb mendoni se merret biznesi juaj dhe \u00e7far\u00eb duan klient\u00ebt.\n<\/li>\n<\/ul>\n<p>\nK\u00ebto tri pjes\u00eb t\u00eb thjeshta dhe t\u00eb sinqerta t\u00eb intervist\u00ebs do t'ju japin nj\u00eb ide se kush jan\u00eb ata njer\u00ebz q\u00eb po i pun\u00ebsoni n\u00eb vij\u00ebn e par\u00eb dhe si e p\u00ebrfytyrojn\u00eb ata veten brenda biznesit tuaj.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/3ffe5408f26c4ab9b6bcf7dcb4385c27.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Mungesa e trajnimit<\/h3>\n<p>\nMungesa e trajnimit \u00ebsht\u00eb nj\u00eb tjet\u00ebr problem. Po, n\u00eb nj\u00eb kompani ku ka mb\u00ebshtetje teknike (apo thjesht \u00e7do sh\u00ebrbim p\u00ebr klient\u00ebt) gjithmon\u00eb zhvillohet nj\u00eb trajnim formal: diku \u00ebsht\u00eb nj\u00eb kurs p\u00ebr fillestar\u00ebt, diku nj\u00eb ligj\u00ebrat\u00eb p\u00ebr disa or\u00eb, diku nj\u00eb shef i rrept\u00eb q\u00eb 15 minuta flet ashp\u00ebr se si kompanin\u00eb duhet ta quajn\u00eb ekskluzivisht Astaroservice Technologies Group LLC, dhe emri i klientit n\u00eb bised\u00eb duhet p\u00ebrmendur jo m\u00eb pak se 7 her\u00eb, e tjerat nuk jan\u00eb aq t\u00eb r\u00ebnd\u00ebsishme. Sigurisht, kjo nuk \u00ebsht\u00eb ajo q\u00eb duhet. Ekzistojn\u00eb disa praktika m\u00eb t\u00eb mira p\u00ebr trajnimin e sh\u00ebrbimit t\u00eb ndihm\u00ebs\/klientit, nd\u00ebr t\u00eb cilat mund t\u00eb dalloni ato m\u00eb universale.\u00a0<\/p>\n<ol>\n<li>Opcioni ideal. Pas formimit t\u00eb grupit t\u00eb specialist\u00ebve, p\u00ebr \u00e7do 2-3 mb\u00ebshtet\u00ebs caktohet nj\u00eb mentor nga radh\u00ebt e punonj\u00ebsve me p\u00ebrvoj\u00eb, i cili zhvillon nj\u00eb trajnim t\u00eb detajuar n\u00eb zyra dhe menj\u00ebher\u00eb forcon njohurit\u00eb n\u00eb praktik\u00eb. K\u00ebshtu, informacioni p\u00ebrvet\u00ebsohet sa m\u00eb shpejt dhe arrihet t\u00eb shmangen keqkuptimet.\n<\/li>\n<li>Nj\u00eb opsion i pranuesh\u00ebm. Trajnimi n\u00eb audienc\u00eb realizohet n\u00eb disa raunde, nd\u00ebrsa specialisti i lart\u00eb vet\u00ebm p\u00ebrgjigjet n\u00eb pyetje q\u00eb lindin dhe her\u00eb pas here analizohen telefonatat\/mesazhet\/chatet me t\u00eb rinjt\u00eb. N\u00eb k\u00ebt\u00eb situat\u00eb, probabiliteti q\u00eb i sapoardhuri t\u00eb ket\u00eb gabime \u00ebsht\u00eb m\u00eb i lart\u00eb.\n<\/li>\n<li>Opsioni \"ndonj\u00eb gj\u00eb\". Ashtu si n\u00eb rastet e dyta t\u00eb m\u00ebparshme, keni formuar nj\u00eb baz\u00eb njohurish, ku p\u00ebrfshihen raste dhe probleme tipike (ose thjesht keni akses n\u00eb tiket e vjetra) dhe punonj\u00ebsi i ri p\u00ebr nj\u00eb periudh\u00eb dy javore merret me situatat n\u00eb m\u00ebnyr\u00eb t\u00eb pavarur, e m\u00eb pas kalon nj\u00eb lloj provimi. Sigurisht, di\u00e7ka do t\u00eb mbetet n\u00eb kok\u00eb, por rezultati duket si leximi i librit t\u00eb Stroustrupit pa kompjuter dhe IDE para syve dhe provimit me nj\u00eb cop\u00eb let\u00ebr. Prandaj, juniori sheh kompajlerin dhe e frikson ai. Ashtu si k\u00ebtu \u2013 kufjet telefonike ose nj\u00eb let\u00ebr do ta hedhin n\u00eb befasi operatorin e ri.\u00a0\n<\/li>\n<\/ol>\n<p>\nPavar\u00ebsisht sa e shk\u00eblqyer \u00ebsht\u00eb kompania, mb\u00ebshtetja teknike do t\u00eb mbetet gjithmon\u00eb nj\u00eb departament me treguesit m\u00eb t\u00eb lart\u00eb t\u00eb rotacionit t\u00eb punonj\u00ebsve. Prandaj, p\u00ebrzgjedhja dhe trajnimi duhet t\u00eb vendosen fillimisht n\u00eb nj\u00eb rrug\u00eb profesionale, p\u00ebrndryshe gjith\u00e7ka do t\u00eb b\u00ebhet gjithnj\u00eb e m\u00eb keq.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/f1899c2ac34895eac8717cb16280abb4.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Skripte t\u00eb pafundme dhe t\u00eb m\u00ebrzitshme<\/h3>\n<p>\nScriptimi total \u00ebsht\u00eb nj\u00eb tjet\u00ebr e keqe p\u00ebr mb\u00ebshtetje teknike dhe n\u00eb t\u00ebr\u00ebsi \u00e7do sh\u00ebrbimi p\u00ebr klient\u00ebt. Gjuha e specialist\u00ebve shpesh \u00ebsht\u00eb aq e skriptuar, saq\u00eb edhe ne, IT-n\u00eb, na lind dyshimi se p\u00ebrball\u00eb kemi nj\u00eb robot me inteligjenc\u00eb t\u00eb pap\u00ebrfunduar. Sigurisht, disa sugjerime p\u00ebr situata t\u00eb ndryshme jan\u00eb t\u00eb domosdoshme, por komunikimi duhet t\u00eb ndodh\u00eb n\u00eb nj\u00eb gjuh\u00eb njer\u00ebzore. Krahasoni dy dialog\u00eb.<\/p>\n<h3>1.<\/h3>\n<p>\n<i>\u2014 P\u00ebrsh\u00ebndetje. Sh\u00ebrbimi i mb\u00ebshtetjes s\u00eb Astroservice Technologies Group Elsi Company ju p\u00ebrsh\u00ebndet. Ne jemi t\u00eb lumtur p\u00ebr shqet\u00ebsimin tuaj. Cila \u00ebsht\u00eb problemi juaj?<br \/>\n\u2014 P\u00ebrsh\u00ebndetje. Nuk mund t\u00eb hy n\u00eb administrat\u00ebn e faqes suaj p\u00ebr t\u00eb p\u00ebrfunduar blerjen. Po m\u00eb thot\u00eb se p\u00ebrdoruesi nuk egziston.<br \/>\n\u2014 Ne jemi shum\u00eb t\u00eb lumtur p\u00ebr kontaktin tuaj dhe jemi t\u00eb gatsh\u00ebm t'ju p\u00ebrgjigjemi pyetjeve tuaja. A mund t\u00eb na thoni kur keni regjistruar n\u00eb faqen ton\u00eb?<br \/>\n\u2014 Rreth tre vjet m\u00eb par\u00eb. Dje hyra normalisht.<br \/>\n\u2014 Faleminderit p\u00ebr p\u00ebrgjigjen e detajuar. Cili \u00ebsht\u00eb emri juaj i p\u00ebrdoruesit?<br \/>\n\u2014 hellboy.<br \/>\n\u2014 Faleminderit p\u00ebr p\u00ebrgjigjen e detajuar.<\/p>\n<h3>2.<\/h3>\n<p>\n\u2014 Mir\u00eb dita, kompania Astrosservis, un\u00eb quhem Vasili. Si mund t'ju ndihmoj?<br \/>\n\u2014 P\u00ebrsh\u00ebndetje. Nuk mund t\u00eb hy n\u00eb administrat\u00ebn e faqes suaj p\u00ebr t\u00eb p\u00ebrfunduar blerjen. Po m\u00eb thot\u00eb se p\u00ebrdoruesi nuk egziston.<br \/>\n\u2014 Kur keni regjistruar n\u00eb faqen ton\u00eb? Ka koh\u00eb q\u00eb keni k\u00ebt\u00eb problem?<br \/>\n\u2014 Rreth tre vjet m\u00eb par\u00eb. Dje hyra normalisht.\u00a0<br \/>\n\u2014 Cili \u00ebsht\u00eb emri juaj i p\u00ebrdoruesit?<br \/>\n\u2014 hellboy.<br \/>\n\u2014 Po, le t\u00eb shikojm\u00eb. Po shikoj emrin tuaj t\u00eb p\u00ebrdoruesit, ah, ju keni skaduar\u2026<\/i><\/p>\n<p>M\u00eb shum\u00eb sakt\u00ebsi, m\u00eb pak irritim dhe fjal\u00eb pas t\u00eb cilave tema e bised\u00ebs tashm\u00eb \u00ebsht\u00eb e paqart\u00eb. P\u00ebrkrah k\u00ebsaj, kjo vlen edhe p\u00ebr shitjet.<\/p>\n<p>Rrethkalimet tek specialist\u00ebt ndonj\u00ebher\u00eb jan\u00eb nj\u00eb mas\u00eb e detyruar dhe madje e sakt\u00eb \u2014 \u00ebsht\u00eb shum\u00eb m\u00eb mir\u00eb t\u00eb prisni nj\u00eb minut\u00eb p\u00ebr p\u00ebrgjigjen e specialistit p\u00ebrkat\u00ebs sesa t\u00eb p\u00ebrpiqeni t\u00eb arrini ndonj\u00eb gj\u00eb nga linja e par\u00eb. Megjithat\u00eb, kur zinxhiri merr disa lidhje, \u00e7do lidhje duhet ta p\u00ebrs\u00ebris\u00eb t\u00eb gjith\u00eb informacionin mbi problemin, d\u00ebshiron t\u00eb heq\u00eb dor\u00eb nga biseda dhe t\u00eb shkoj\u00eb n\u00eb Google. Dhe, n\u00ebse p\u00ebr nj\u00eb k\u00ebrkes\u00eb t\u00eb menj\u00ebhershme n\u00eb bank\u00eb ose, p\u00ebr shembull, n\u00eb nj\u00eb klinik\u00eb, nj\u00eb kalim i till\u00eb me shpjegime \u00ebsht\u00eb i justifikuar, n\u00eb rastin e nj\u00eb zgjidhjeje me shkrim p\u00ebrmes post\u00ebs, chat-it apo mesazhereve, kjo \u00ebsht\u00eb t\u00eb pakt\u00ebn e pahijshme.<\/p>\n<p>Informacioni mbi problemin e klientit duhet regjistruar dhe ruajtur shpejt dhe sakt\u00eb, p\u00ebr ta kaluar at\u00eb tek ekzekutori, pa e b\u00ebr\u00eb klientin t\u00eb rikthej\u00eb p\u00ebr her\u00eb t\u00eb dhjet\u00eb si radiatori i tij ka b\u00ebr\u00eb \u2018pshsh, pastaj krak-krak, pastaj trrrr dhe goditi me sa duket sepse kat\u00ebr q\u00eb e ka g\u00ebrvishtur k\u00ebndin dhe e ka ngat\u00ebrruar at\u00eb me tualetin\u2019. Kjo mund t\u00eb b\u00ebhet n\u00eb \u00e7do form\u00eb, p\u00ebr shembull n\u00eb nj\u00eb chat t\u00eb ve\u00e7ant\u00eb, si nj\u00eb sh\u00ebnim n\u00eb kartel\u00ebn n\u00eb sistemin CRM, ose direkt n\u00eb tiket\u00ebn brenda helpdesk-ut. Ja si \u00ebsht\u00eb realizuar n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>helpdesk-un n\u00eb re ZEDLine Support:<\/b><\/a><\/noindex> ka nj\u00eb p\u00ebrshkrim t\u00eb detyr\u00ebs nga klienti, operatori mund t\u00eb sqaron informacionin, t\u00eb k\u00ebrkoj\u00eb skrin\u00eb dhe skedar\u00eb, dhe pastaj vet\u00ebm t\u00eb delegoj\u00eb detyr\u00ebn tek kolegu kompetent n\u00eb k\u00ebt\u00eb \u00e7\u00ebshtje. Nd\u00ebrkoh\u00eb, vet\u00eb klienti n\u00eb portalin e klientit do t\u00eb shoh\u00eb se kush dhe n\u00eb \u00e7far\u00eb faze po merret me detyr\u00ebn e tij. Dhe duke filluar nga versioni <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support 2.2<\/b><\/a><\/noindex>, i cili tashm\u00eb \u00ebsht\u00eb n\u00eb dispozicion, n\u00eb sistem jan\u00eb shtuar mesazhet e brendshme \u2014 operator\u00ebt mund t\u00eb diskutojn\u00eb detyr\u00ebn mes vetes, dhe klienti nuk do t\u00eb shoh\u00eb ato komente q\u00eb nuk duhet t'i shoh\u00eb.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/37fdb15c7c127c18a826a024f4826c06.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Mesazhi i brendsh\u00ebm n\u00eb nd\u00ebrfaqe sh\u00ebnohet me nj\u00eb ikon\u00eb t\u00eb ve\u00e7ant\u00eb. Klienti nuk e sheh at\u00eb.<\/i><\/p>\n<h3>Mb\u00ebshtetje q\u00eb shes, jo q\u00eb mb\u00ebshtet<\/h3>\n<p>\nShitjet n\u00eb mb\u00ebshtetje teknike ose sh\u00ebrbimin e ndihm\u00ebs \u2014 nj\u00eb tjet\u00ebr an\u00eb e forcave t\u00eb err\u00ebta n\u00eb mb\u00ebshtetje tuaj. Ne e dim\u00eb se n\u00eb sh\u00ebrbimet e mb\u00ebshtetjes s\u00eb shum\u00eb kompanive, p\u00ebrfshir\u00eb ofruesit e sh\u00ebrbimeve, mb\u00ebshtet\u00ebsi \u00ebsht\u00eb i detyruar t\u00eb ofroj\u00eb sh\u00ebrbime shtes\u00eb dhe ka nj\u00eb plan shitjesh q\u00eb ndikon drejtp\u00ebrdrejt n\u00eb shum\u00ebn e bonusit. Dhe kjo \u00ebsht\u00eb p\u00ebr t\u00eb ardhur keq, duke marr\u00eb koh\u00eb, duke krijuar p\u00ebrshtypjen e shitjes agresive dhe nj\u00eb p\u00ebrpjekje konstante p\u00ebr t\u00eb fituar mbi klientin. Si rezultat, vler\u00ebsimi i pun\u00ebs s\u00eb operatorit bie dhe lojaliteti zvog\u00eblohet ndjesh\u00ebm. Merr merak, nuk kam internet celular aktivizuar me paket\u00ebn e paguar, n\u00eb 10 minuta kam prezantimin tim n\u00eb konferenc\u00eb, dhe un\u00eb d\u00ebgjoj: \"Kemi lajme t\u00eb mira p\u00ebr ju: mund t\u00eb aktivizoni paket\u00ebn e internetit me 5 GB p\u00ebr vet\u00ebm 150 rubla. T\u00eb aktivizojm\u00eb tani?\". O Zot, zgjidh problemi im tani, dhe shit\u00ebsit le t\u00eb telefonojn\u00eb m\u00eb von\u00eb. P\u00ebr m\u00eb tep\u00ebr, shpesh oferta e sh\u00ebrbimeve \u00ebsht\u00eb krejt\u00ebsisht e paefektshme: po ai paket prej 150 RUB ofrohet atij q\u00eb ka nj\u00eb plan pa kufizime dhe nj\u00eb konsum t\u00eb trafikut celular mbi 30 GB n\u00eb muaj.\u00a0<\/p>\n<p>K\u00ebtu \u00ebsht\u00eb nj\u00eb k\u00ebshill\u00eb: thoni \"jo\" shitjeve n\u00eb sh\u00ebrbimin e ndihm\u00ebs, n\u00ebse ju ndiheni n\u00eb ndihm\u00eb operacionale: lidhje, pajisje, mb\u00ebshtetje B2B (hostime, CMS, CRM, etj.). Dhe p\u00ebrpiquni t\u00eb p\u00ebrfshini shitjet n\u00eb m\u00ebnyr\u00eb organike, n\u00ebse ju referoheni sh\u00ebrbimit jooperacional. P\u00ebr shembull, kur kontaktoni nj\u00eb dyqan parfumerie p\u00ebr t\u00eb sakt\u00ebsuar disponueshm\u00ebrin\u00eb e nj\u00eb produkti ose orarin e pun\u00ebs, \u00ebsht\u00eb plot\u00ebsisht e pranueshme t\u00eb flisni p\u00ebr nj\u00eb produkt t\u00eb ri t\u00eb po asaj marke ose t\u00eb shtoni: \"Pune deri n\u00eb 10 deri n\u00eb 22, ejani, ju presin zbritje deri n\u00eb 70% dhe 2 p\u00ebr \u00e7mimin 1 p\u00ebr t\u00eb gjith\u00eb kujdesin\".\u00a0<\/p>\n<h3>IVR: mik apo armik?<\/h3>\n<p>\nBlloku i ardhsh\u00ebm i problemeve p\u00ebrfshin nj\u00eb arm\u00eb t\u00eb fuqishme, e cila mund t\u00eb b\u00ebhet nj\u00eb makin\u00eb menaxhimi p\u00ebr klient\u00ebt me efikasitet t\u00eb lart\u00eb, por gjithashtu mund t\u00eb shkat\u00ebrroj\u00eb t\u00eb gjitha planet e sh\u00ebrbimit tuaj. Ky \u00ebsht\u00eb IVR (si dhe pasardh\u00ebsit e tij - chatbot-et). IVR \u00ebsht\u00eb nj\u00eb mjet i shk\u00eblqyer p\u00ebr t\u00eb reduktuar ngarkes\u00ebn n\u00eb sh\u00ebrbimin e ndihm\u00ebs: mund t\u00eb \"z\u00ebvend\u00ebsoj\u00eb klientin\" deri n\u00eb p\u00ebrgjigjen e operatorit dhe ta d\u00ebrgoj\u00eb menj\u00ebher\u00eb te specialisti i duhur. Po ashtu, IVR duhet t\u00eb jet\u00eb nj\u00eb router dhe jo nj\u00eb mjet shitjesh n\u00eb fushat e p\u00ebrmendura m\u00eb lart. IVR kursen koh\u00ebn si t\u00eb klientit ashtu edhe t\u00eb operatorit, duke identifikuar problemin dhe duke vler\u00ebsuar prioritetin e k\u00ebrkes\u00ebs.<\/p>\n<p>Me rastin e k\u00ebsaj, ofrimi i nj\u00eb rikthimi mund t\u00eb duket i shk\u00eblqyer, n\u00ebse klienti nuk d\u00ebshiron t\u00eb d\u00ebgjoj\u00eb menyn\u00eb me z\u00eb ose t\u00eb flas\u00eb me botin. \"N\u00ebse nuk keni koh\u00eb t\u00eb prisni p\u00ebrgjigjen e operatorit, shk\u00ebputni dhe ne do t'ju rikthejm\u00eb telefonat brenda 5 minutash.\"\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/f27fdfa6ec07e9f615c34e88aea676e0.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Mosdija p\u00ebr produktin<\/h3>\n<p>\nKa nj\u00eb anekdot\u00eb: \"Drejtori i dyqanit u thot\u00eb shit\u00ebsve: - M\u00eb falni, por m\u00eb duket se shprehja '\u00e7do gj\u00eb e mjer\u00eb' nuk e p\u00ebrshkruan plot\u00ebsisht asortimentin ton\u00eb.\" Dhe ai \u00ebsht\u00eb krejt\u00ebsisht i p\u00ebrshtatsh\u00ebm p\u00ebr t\u00eb p\u00ebrshkruar pun\u00ebn e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes, t\u00eb cil\u00ebt mund t\u00eb ken\u00eb p\u00ebrpara dhjet\u00ebra sh\u00ebnime, por megjithat\u00eb nuk e din\u00eb fare produktin ose sh\u00ebrbimin e kompanis\u00eb, pa folur p\u00ebr t\u00eb lidhur produktin dhe pritshm\u00ebrit\u00eb e klient\u00ebve ndaj tij. Eksperienca tregon se nuk ka klient m\u00eb t\u00eb zhg\u00ebnjyer se ai q\u00eb di m\u00eb shum\u00eb p\u00ebr produktin ose sh\u00ebrbimin e kompanis\u00eb tuaj se sa personi q\u00eb p\u00ebrpiqet t\u00eb ndihmoj\u00eb nga ana e chat-it, telefonat\u00ebs, post\u00ebs.\u00a0<\/p>\n<p>K\u00ebshilla m\u00eb e thjesht\u00eb: \u00e7do punonj\u00ebs mb\u00ebshtetje duhet t\u00eb jet\u00eb i njohur me t\u00eb gjitha funksionet e produkteve ose sh\u00ebrbimeve t\u00eb kompanis\u00eb, si dhe me kombinimet m\u00eb t\u00eb mira t\u00eb produkteve dhe sh\u00ebrbimeve p\u00ebr \u00e7do lloj klienti. Vet\u00ebm k\u00ebshtu ju nuk do t\u00eb p\u00ebrgjigjeni vet\u00ebm n\u00eb pyetjen e klientit, por do t\u00eb p\u00ebrgjigjeni n\u00eb sistemin e tij t\u00eb vlerave, duke kuptuar se si dhe p\u00ebrse ai e p\u00ebrdor k\u00ebt\u00eb produkt. Kjo \u00ebsht\u00eb nj\u00eb mund\u00ebsi ideale dhe e v\u00ebshtir\u00eb p\u00ebr t'u realizuar, pasi n\u00eb mb\u00ebshtetje duhet t\u00eb punojn\u00eb ekspert\u00ebt, por p\u00ebrpjekja p\u00ebr ta arritur k\u00ebt\u00eb mund t\u00eb p\u00ebrmir\u00ebsoj\u00eb nivelin e sh\u00ebrbimit. Dhe si\u00e7 thon\u00eb, nj\u00eb klient i k\u00ebnaqur gradualisht shnd\u00ebrrohet n\u00eb agjentin ton\u00eb dhe fillon t\u00eb t\u00ebrheq\u00eb klient\u00eb t\u00eb rinj. Prandaj, puna e duhur e mb\u00ebshtetjes teknike \u00ebsht\u00eb nj\u00eb luft\u00eb p\u00ebr besnik\u00ebrin\u00eb, e cila ndikon n\u00eb m\u00ebnyr\u00eb indirekte n\u00eb rritjen e shitjeve, edhe pa shitur asgj\u00eb.<\/p>\n<p><b class=\"spoiler_title\">Si funksionon kjo<\/b><i>P\u00ebr shembull, ju shisni sh\u00ebrbime outsourcing n\u00eb IT. Keni n\u00eb sh\u00ebrbim nj\u00eb klient, i cili \u00ebsht\u00eb i fokusuar n\u00eb shitje dhe njer\u00ebzit e tij nuk i ndalin telefonatat dhe CRM-n\u00eb dhe keni nj\u00eb klient q\u00eb shet produktin p\u00ebrmes marketingut, dhe shit\u00ebsit e tij jan\u00eb mjaft pasiv\u00eb. T\u00eb dy kan\u00eb infrastruktur\u00eb t\u00eb nj\u00ebjt\u00eb: CRM, 1C, faqe interneti, nga 12 vende pune. Dhe ja, katastrofa \u2014 rrjeti i klient\u00ebve bie, dhe ju duhet t\u00eb jepni nj\u00eb p\u00ebrgjigje fillestare, p\u00ebr t\u00eb b\u00ebr\u00eb nj\u00eb analiz\u00eb nga larg dhe p\u00ebr t\u00eb Marr\u00eb nj\u00eb vendim p\u00ebr t\u00eb shkuar. Duhet t\u00eb kuptohet se n\u00eb t\u00eb dyja zyrat ka panik.\u00a0<\/p>\n<p>Reagimi standard: \u00abDo t\u00eb merremi me k\u00ebt\u00eb. Tani do ta kontrollojm\u00eb nga larg dhe, n\u00ebse \u00ebsht\u00eb e nevojshme, do t\u00eb vijm\u00eb\u00bb. \/\/ Pa identitet, pa nj\u00eb ekzekutues, me nj\u00eb fillim t\u00eb paqart\u00eb t\u00eb pun\u00ebve dhe ecuris\u00eb s\u00eb procesit.<\/p>\n<p>Reagimi i mir\u00eb p\u00ebr kompanin\u00eb 1: \u00abE kuptova problemin tuaj. E di sa e r\u00ebnd\u00ebsishme \u00ebsht\u00eb p\u00ebr ju t\u00eb telefononi vazhdimisht dhe t\u00eb punoni n\u00eb CRM. Vasili ka filluar pun\u00ebn mbi problemin. Ecurin\u00eb e pun\u00ebs mund ta shihni n\u00eb tiket\u00bb. \/\/ Dh\u00ebn\u00eb dhimbjen e klientit, ka emrin e ekzekutuesit dhe menaxherit, duket urgjenca, e qart\u00eb se ku mund t\u00eb ndiqet procesi.<\/p>\n<p>Reagimi i mir\u00eb p\u00ebr kompanin\u00eb 2: \u00abE kuptova problemin tuaj. Njoftoni n\u00ebse ka pasur disa d\u00ebrgesa, a ka nevoj\u00eb p\u00ebr di\u00e7ka p\u00ebr t'u rikuperuar. Detyra \u00ebsht\u00eb caktuar p\u00ebr Vasilin. Ecurin\u00eb e pun\u00ebs mund ta shihni n\u00eb tiket\u00bb. \/\/ Marr\u00eb dhimbjen e klientit, shprehur kujdesi, ka emrin e ekzekutuesit. Megjithat\u00eb, afati nuk \u00ebsht\u00eb i p\u00ebrcaktuar, pasi urgjenca e klientit \u00ebsht\u00eb m\u00eb e ul\u00ebt se ajo e 1.\u00a0<\/p>\n<p>K\u00ebshtu q\u00eb helpdesk \u00ebsht\u00eb i p\u00ebrshtatsh\u00ebm <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support 2.2<\/a><\/noindex>, n\u00eb nd\u00ebrfaqen e s\u00eb cil\u00ebs klienti sheh progresin e pun\u00ebve, p\u00ebrgjegj\u00ebsit, komentet dhe m\u00eb shum\u00eb \u2014 nj\u00eb kontroll i plot\u00eb mbi k\u00ebrkes\u00ebn dhe nj\u00eb sjellje shum\u00eb m\u00eb t\u00eb qet\u00eb nga ana e klient\u00ebve, t\u00eb cil\u00ebt nuk do t'ju shqet\u00ebsojn\u00eb me telefonata dhe emaile me pyetje \"Po \u00e7far\u00eb, kur do?\"\u00a0<\/i><\/p>\n<p>K\u00ebtu duhet th\u00ebn\u00eb di\u00e7ka p\u00ebr paaft\u00ebsin\u00eb, e cila mund t\u00eb krijoj\u00eb p\u00ebrshtypjen e munges\u00ebs s\u00eb njohurive p\u00ebr produktin. Paaft\u00ebsia \u00ebsht\u00eb nj\u00eb kategori e ve\u00e7ant\u00eb gabimesh n\u00eb mb\u00ebshtetje teknike. Ajo mund t\u00eb jet\u00eb si p\u00ebr shkak t\u00eb munges\u00ebs s\u00eb njohurive, ashtu edhe p\u00ebr shkak t\u00eb lodhjes, sepse puna n\u00eb sh\u00ebrbimin e mb\u00ebshtetjes pothuajse gjithmon\u00eb ka nj\u00eb ngarkes\u00eb intensive, ndonj\u00ebher\u00eb me nj\u00eb orar t\u00eb pak\u00ebndsh\u00ebm. Prandaj, shpesh ndodhi q\u00eb mb\u00ebshtet\u00ebsi telefonik ngat\u00ebrrohet me emrat, produktin, vet\u00eb pyetjen. Situata p\u00ebrkeq\u00ebsohet nga fakti se punonj\u00ebsi e sheh gabimin, por prap\u00ebseprap\u00eb nuk e sakt\u00ebson pyetjen ose p\u00ebrgjigjet n\u00eb at\u00eb q\u00eb nuk \u00ebsht\u00eb k\u00ebrkuar. Sigurisht, kjo do t\u00eb sjell\u00eb patjet\u00ebr probleme me klientin, sepse ai do t\u00eb mbetet i pak\u00ebnaqur me sh\u00ebrbimin.\u00a0<\/p>\n<h2>A ka nj\u00eb zgjidhje p\u00ebr problemet?<\/h2>\n<p>\nAutomatizimi i pap\u00ebrshtatsh\u00ebm n\u00eb sh\u00ebrbimin e klientit \u00e7on n\u00eb probleme me sh\u00ebrbimin, pra n\u00eb thelb mund t\u00eb b\u00ebj\u00eb q\u00eb klient\u00ebt tuaj t\u00eb b\u00ebhen klient\u00eb t\u00eb konkurrenc\u00ebs suaj. \u00c7do k\u00ebrkes\u00eb n\u00eb mb\u00ebshtetje teknike (ose thjesht n\u00eb mb\u00ebshtetje) \u00ebsht\u00eb nj\u00eb lloj paralajm\u00ebrimi nga p\u00ebrdoruesi, p\u00ebr t\u00eb cilin duhet t\u00eb reagoni qart\u00eb, shpejt dhe me kompetenc\u00eb. N\u00ebse nuk reagoni, k\u00ebrkesa do t\u00eb publikohet n\u00eb rrjetet sociale, n\u00eb faqet e shqyrtimeve dhe n\u00eb vende t\u00eb tjera, ku do t'ju duhet t\u00eb luftoni p\u00ebr reputacionin dhe t\u00eb d\u00ebshmoni se nuk jeni nj\u00eb dromader.\u00a0<\/p>\n<p>Klient\u00ebt e pak\u00ebnaqur kan\u00eb nj\u00eb pasoj\u00eb tjet\u00ebr t\u00eb pak\u00ebndshme: klient\u00ebt e p\u00ebrhersh\u00ebm t\u00eb pak\u00ebnaqur mund t\u00eb \u00e7ojn\u00eb n\u00eb largimin e \u00e7do punonj\u00ebsi, p\u00ebrfshir\u00eb inxhinier\u00ebt, zhvilluesit, testuesit etj. Dhe kjo do t\u00eb thot\u00eb rekrutime t\u00eb reja dhe para t\u00eb reja. Prandaj \u00ebsht\u00eb e nevojshme t\u00eb b\u00ebni gjith\u00e7ka q\u00eb \u00ebsht\u00eb e mundur p\u00ebr ta b\u00ebr\u00eb pun\u00ebn e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes thjesht t\u00eb shk\u00eblqyer \u2014 madje edhe n\u00ebse kuadri \u00ebsht\u00eb nj\u00eb grup student\u00ebsh t\u00eb paeksperienc\u00eb.\u00a0<\/p>\n<p><b>Zhvilloni nj\u00eb udh\u00ebzues p\u00ebr sh\u00ebrbimin ndaj klient\u00ebve.<\/b> Kjo nuk duhet t\u00eb jet\u00eb n\u00eb asnj\u00eb rast nj\u00eb rregullore formale, por nj\u00eb dokument i plot\u00eb, i kuptuesh\u00ebm, shkruar n\u00eb gjuh\u00ebn e njeriut, q\u00eb tregon detyrat kryesore t\u00eb punonj\u00ebsve, detyrat dyt\u00ebsore t\u00eb punonj\u00ebsve (domenet ku ata mund t\u00eb marrin p\u00ebrgjegj\u00ebsi), rrug\u00ebt e k\u00ebrkesave brenda kompanive, procedurat e k\u00ebrkesave, p\u00ebrshkrimi i softuerit t\u00eb p\u00ebrdorur, rastet m\u00eb t\u00eb zakonshme t\u00eb aplikimeve, stili i komunikimit, etj. (grupi i plot\u00eb varet nga biznesi).\u00a0<\/p>\n<p><b>Zgjidhni teknologjin\u00eb p\u00ebr organizimin e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes. <\/b>Nuk \u00ebsht\u00eb e nevojshme t\u00eb krijoni sisteme t\u00eb komplikuara mbi Jira, CRM ose sistemet ITSM, thjesht krijoni nj\u00eb softuer t\u00eb ve\u00e7ant\u00eb p\u00ebr mb\u00ebshtet\u00ebsit, me t\u00eb cilin ata do t\u00eb ndihen rehat duke punuar (n\u00eb k\u00ebt\u00eb koncept rehatia p\u00ebrfshin shpejt\u00ebsin\u00eb, thjesht\u00ebsin\u00eb dhe intuitivitetin e m\u00ebsimit n\u00eb nivelin 'ulesh dhe pas 5 minutash fillon t\u00eb punosh'). \u00c7far\u00eb \u00ebsht\u00eb e mir\u00eb n\u00eb p\u00ebrdorimin e nj\u00eb aplikacioni t\u00eb till\u00eb?<\/p>\n<ul>\n<li>K\u00ebtu klienti mund t\u00eb kontrolloj\u00eb procesin e lidhur me k\u00ebrkes\u00ebn e tij: t\u00eb hyj\u00eb n\u00eb kabinetin e tij personal dhe t\u00eb shoh\u00eb statusin e detyr\u00ebs, t\u00eb ekzekutorit, k\u00ebrkesat, komentet, opsionalisht - kostot e pun\u00ebve, n\u00eb rast se ato jan\u00eb me pages\u00eb. Kjo kursen koh\u00eb dhe i lejon klientit t\u00eb ndjehet m\u00eb i qet\u00eb.\n<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/af7f7460dd48dd51784d167b407883df.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>K\u00ebshtu mund t\u00eb duket nj\u00eb k\u00ebrkes\u00eb me nj\u00eb anket\u00eb t\u00eb vendosur - t\u00eb gjitha informacionet jan\u00eb renditur n\u00eb fushat e nevojshme, p\u00ebrfshir\u00eb ato obligative p\u00ebr t'u plot\u00ebsuar. Nd\u00ebrfaqja <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex><br \/>\n<img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/4b25927472b28c92cd14fe0faeac486e.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nSh\u00ebnimet e dukshme dhe ato t\u00eb padukshme p\u00ebr klientin (q\u00eb krijoi k\u00ebrkes\u00ebn). Nd\u00ebrfaqja <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex><\/i><\/p>\n<ul>\n<li>Sistemi i helpdesk-ut \u00ebsht\u00eb nj\u00eb sistem me t\u00eb cilin nuk \u00ebsht\u00eb e nevojshme t\u00eb flas\u00ebsh, dhe n\u00eb k\u00ebt\u00eb ka p\u00ebrpar\u00ebsi t\u00eb m\u00ebdha: mund t\u00eb p\u00ebrshkruash problemin n\u00eb m\u00ebnyr\u00eb t\u00eb detajuar dhe t\u00eb qart\u00eb, pa u ngat\u00ebrruar dhe pa u ngutuar; vet\u00eb anketa e problemit mund t\u00eb ndihmoj\u00eb n\u00eb kujtimin e t\u00eb gjitha detajeve t\u00eb r\u00ebnd\u00ebsishme; mund t\u00eb zgjidhni probleme n\u00eb ambiente ku nuk \u00ebsht\u00eb e rehatshme t\u00eb flas\u00ebsh, etj.\n<\/li>\n<li>\u00c7do punonj\u00ebs sheh gjith\u00eb frontin e pun\u00ebs dhe nuk harron asgj\u00eb.\n<\/li>\n<li>Sistemi i helpdesk-ut e b\u00ebn komunikimin maksimalisht t\u00eb personalizuar, dhe sot kjo \u00ebsht\u00eb nj\u00eb faktor i r\u00ebnd\u00ebsish\u00ebm i konkurrenc\u00ebs jo \u00e7mim. Ai q\u00eb \u00ebsht\u00eb mik i klientit, ka edhe t\u00eb ardhura \ud83d\ude09\n<\/li>\n<\/ul>\n<p>\nTeknologjia vet\u00eb nuk garanton sh\u00ebrbim ideal, por ndihmon n\u00eb m\u00ebnyr\u00eb t\u00eb konsiderueshme n\u00eb rritjen e shpejt\u00ebsis\u00eb dhe cil\u00ebsis\u00eb s\u00eb pun\u00ebs s\u00eb sh\u00ebrbimit t\u00eb mb\u00ebshtetjes \/ sh\u00ebrbimit.<\/p>\n<p><b>Matni! <\/b>Ndoshta, gabimi m\u00eb i madh kur punoni me sh\u00ebrbimin e mb\u00ebshtetjes \u00ebsht\u00eb t\u00eb mos matni rezultatet e pun\u00ebs. Ky \u00ebsht\u00eb nj\u00eb nga departamentet m\u00eb t\u00eb matshme me tregues t\u00eb qart\u00eb: numri i bileta, kostoja e pun\u00ebve t\u00eb bileta, k\u00ebnaq\u00ebsia e klient\u00ebve etj. Matja e treguesve ofron mund\u00ebsin\u00eb p\u00ebr t\u00eb vler\u00ebsuar pun\u00ebn, p\u00ebr t\u00eb shp\u00ebrblyer, p\u00ebr t\u00eb zbatuar nj\u00eb sistem motivimi material dhe jo-material, dhe k\u00ebshtu p\u00ebr t\u00eb krijuar marr\u00ebdh\u00ebnie afatgjata me inxhinier\u00ebt e sh\u00ebrbimit dhe punonj\u00ebsit e mb\u00ebshtetjes. Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb arsye ne kemi zbatuar nj\u00eb sistem kohor n\u00eb helpdesk-un ton\u00eb. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>.<\/p>\n<p><b class=\"spoiler_title\">Si \u00ebsht\u00eb b\u00ebr\u00eb tek ne<\/b>N\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> ju mund t\u00eb merrni parasysh shpenzimet e pun\u00ebs s\u00eb operator\u00ebve tuaj dhe specialisteve t\u00eb tjer\u00eb, si dhe t'i monetizoni ato n\u00ebp\u00ebrmjet klasifikuesit t\u00eb kategorive t\u00eb pun\u00ebve (\u00e7mimit p\u00ebr sh\u00ebrbime). Sistemi lejon t\u00eb merren parasysh si pun\u00ebt e paguara, ashtu edhe ato falas, duke analizuara n\u00eb aspektin e parave dhe normo-or\u00ebve.<\/p>\n<p>Me raporti mbi shpenzimet e pun\u00ebs, pas p\u00ebrfundimit t\u00eb periudh\u00ebs raportuese (jav\u00eb, muaj, ...), mblidhen t\u00eb dh\u00ebna p\u00ebrmbledh\u00ebse mbi shpenzimet e pun\u00ebs, mbi baz\u00ebn e t\u00eb cilave mund t\u00eb l\u00ebshohen faturat dhe t\u00eb b\u00ebhet analiza sipas klient\u00ebve, operator\u00ebve dhe periudhave kohore.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/384452246998ea11355ed9b5a4e7949f.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Paneli p\u00ebr regjistrimin e volumit t\u00eb shpenzimeve t\u00eb pun\u00ebs n\u00eb ZEDLine Support<\/i><\/p>\n<p>Por, sigurisht, nuk ka gj\u00eb m\u00eb t\u00eb keqe sesa kur nj\u00eb kompani nuk ka mb\u00ebshtetje teknike\/servisi t\u00ebr\u00ebsore. Shum\u00eb kompani kan\u00eb nj\u00eb sistem t\u00eb ngadalt\u00eb, burokratik t\u00eb pun\u00ebs me klient\u00eb, i kushtojn\u00eb pak v\u00ebmendje sh\u00ebrbimit dhe mb\u00ebshtetjes. M\u00eb shum\u00eb, madje edhe kompanit\u00eb e sh\u00ebrbimit arrijn\u00eb t\u00eb mb\u00ebshtesin klient\u00ebt n\u00eb nj\u00eb nivel t\u00eb ul\u00ebt: me detyra t\u00eb harruara, me vonesa, me k\u00ebrkesa t\u00eb humbura. Miq, viti 2020 po afrohet, klient\u00ebt tuaj jan\u00eb t\u00eb ngopur me marketing dhe shitje, \u00ebsht\u00eb e v\u00ebshtir\u00eb t'i befasosh dhe t\u00eb t\u00ebrheq\u00ebsh, por m\u00eb e shtrenjt\u00eb dhe m\u00eb e v\u00ebshtir\u00eb \u00ebsht\u00eb t\u00eb mbash ata. Sh\u00ebrbimi i mb\u00ebshtetjes, suporti, ndihma, si\u00e7 quhen ata, \u00ebsht\u00eb nj\u00eb skel\u00eb e re p\u00ebr kompanin\u00eb n\u00eb p\u00ebrpjekjen e saj p\u00ebr t\u00eb luftuar p\u00ebr besnik\u00ebrin\u00eb e klient\u00ebve. Prandaj, le t\u00eb kushtojm\u00eb v\u00ebmendje suportor\u00ebve, ta automatizojm\u00eb dhe ta thjeshtojm\u00eb pun\u00ebn e tyre, n\u00eb m\u00ebnyr\u00eb q\u00eb klient\u00ebt t\u00eb jen\u00eb t\u00eb k\u00ebnaqur dhe t\u00eb q\u00ebndrojn\u00eb, nd\u00ebrsa biznesi juaj t\u00eb arrij\u00eb majat e reja!<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/469655\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0430\u043d\u043e\u043d\u0441\u0438\u0440\u0443\u044e\u0442 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043e\u043d\u0438 \u0432\u043d\u0435\u0434\u0440\u0438\u043b\u0438 \u043f\u0430\u0440\u0443 \u043a\u0440\u0443\u0442\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043d\u043e, \u0437\u0432\u043e\u043d\u044f \u0432 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443, \u043c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0441\u0442\u0440\u0430\u0434\u0430\u0442\u044c \u0438 \u0441\u043b\u0443\u0448\u0430\u0442\u044c \u0441\u0442\u0440\u0430\u0434\u0430\u044e\u0449\u0438\u0435 \u0433\u043e\u043b\u043e\u0441\u0430 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u043e\u0432 \u0441 \u0432\u044b\u0441\u0442\u0440\u0430\u0434\u0430\u043d\u043d\u044b\u043c\u0438 \u0441\u043a\u0440\u0438\u043f\u0442\u0430\u043c\u0438. \u041f\u0440\u0438\u0447\u0451\u043c \u0432\u044b \u043d\u0430\u0432\u0435\u0440\u043d\u044f\u043a\u0430 \u0437\u0430\u043c\u0435\u0442\u0438\u043b\u0438, \u0447\u0442\u043e \u043c\u044b, \u0430\u0439\u0442\u0438\u0448\u043d\u0438\u043a\u0438, \u0433\u043e\u0440\u0430\u0437\u0434\u043e \u043e\u0441\u0442\u0440\u0435\u0435 \u0432\u043e\u0441\u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0435\u043c \u0438 \u043e\u0446\u0435\u043d\u0438\u0432\u0430\u0435\u043c \u0440\u0430\u0431\u043e\u0442\u0443 \u043c\u043d\u043e\u0433\u043e\u0447\u0438\u0441\u043b\u0435\u043d\u043d\u044b\u0445 \u0441\u043b\u0443\u0436\u0431 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0441\u0435\u0440\u0432\u0438\u0441-\u0446\u0435\u043d\u0442\u0440\u043e\u0432, \u0418\u0422-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u043e\u0432, \u0430\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0441\u043f\u0440\u0430\u0432\u043e\u0447\u043d\u044b\u0445 \u0441\u043b\u0443\u0436\u0431 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":28949,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-38587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0430\u043d\u043e\u043d\u0441\u0438\u0440\u0443\u044e\u0442 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043e\u043d\u0438 \u0432\u043d\u0435\u0434\u0440\u0438\u043b\u0438 \u043f\u0430\u0440\u0443 \u043a\u0440\u0443\u0442\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043d\u043e, \u0437\u0432\u043e\u043d\u044f \u0432 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443, \u043c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0441\u0442\u0440\u0430\u0434\u0430\u0442\u044c \u0438 \u0441\u043b\u0443\u0448\u0430\u0442\u044c \u0441\u0442\u0440\u0430\u0434\u0430\u044e\u0449\u0438\u0435.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"sq_AL\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442? | ProHoster\" \/>\n\t\t<meta property=\"og:description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0430\u043d\u043e\u043d\u0441\u0438\u0440\u0443\u044e\u0442 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043e\u043d\u0438 \u0432\u043d\u0435\u0434\u0440\u0438\u043b\u0438 \u043f\u0430\u0440\u0443 \u043a\u0440\u0443\u0442\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043d\u043e, \u0437\u0432\u043e\u043d\u044f \u0432 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443, \u043c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0441\u0442\u0440\u0430\u0434\u0430\u0442\u044c \u0438 \u0441\u043b\u0443\u0448\u0430\u0442\u044c \u0441\u0442\u0440\u0430\u0434\u0430\u044e\u0449\u0438\u0435.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2019-10-31T19:24:43+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2019-10-31T19:24:43+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet? | ProHoster","description":"Kompania njoftojn\u00eb inteligjenc\u00ebn artificiale n\u00eb automatizimin e tyre, flasin p\u00ebr m\u00ebnyrat se si zbatuan disa sisteme t\u00eb shk\u00eblqyera t\u00eb mb\u00ebshtetjes p\u00ebr klient\u00ebt, por, duke telefonuar n\u00eb mb\u00ebshtetje teknike, ne vazhdojm\u00eb t\u00eb vuajm\u00eb dhe t\u00eb d\u00ebgjojm\u00eb vuajtjet.","canonical_url":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"sq_AL","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442? | ProHoster","og:description":"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0430\u043d\u043e\u043d\u0441\u0438\u0440\u0443\u044e\u0442 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043e\u043d\u0438 \u0432\u043d\u0435\u0434\u0440\u0438\u043b\u0438 \u043f\u0430\u0440\u0443 \u043a\u0440\u0443\u0442\u044b\u0445 \u0441\u0438\u0441\u0442\u0435\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043d\u043e, \u0437\u0432\u043e\u043d\u044f \u0432 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443, \u043c\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u043c \u0441\u0442\u0440\u0430\u0434\u0430\u0442\u044c \u0438 \u0441\u043b\u0443\u0448\u0430\u0442\u044c \u0441\u0442\u0440\u0430\u0434\u0430\u044e\u0449\u0438\u0435.","og:url":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet","og:image":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:secure_url":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:width":350,"og:image:height":350,"article:published_time":"2019-10-31T19:24:43+00:00","article:modified_time":"2019-10-31T19:24:43+00:00","article:publisher":"https:\/\/www.facebook.com\/prohoster","article:author":"https:\/\/www.facebook.com\/prohoster"},"aioseo_meta_data":{"post_id":"38587","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-01-23 22:38:20","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"ai":null,"created":"2021-03-01 01:06:25","updated":"2026-01-23 22:38:20","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/posts\/38587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/comments?post=38587"}],"version-history":[{"count":0,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/posts\/38587\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/media\/28949"}],"wp:attachment":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/media?parent=38587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/categories?post=38587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/tags?post=38587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}