{"id":38587,"date":"2019-10-31T22:24:43","date_gmt":"2019-10-31T19:24:43","guid":{"rendered":"https:\/\/prohoster.info\/blog\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet\/"},"modified":"2019-10-31T22:24:43","modified_gmt":"2019-10-31T19:24:43","slug":"zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/zachem-vam-sluzhba-podderzhki-kotoraya-ne-podderzhivaet","title":{"rendered":"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Kompani t\u00eb shpallin inteligjenc\u00ebn artificiale n\u00eb automatizimin e tyre, flasin p\u00ebr m\u00ebnyrat se si kan\u00eb zbatuar disa sisteme t\u00eb mrekullueshme t\u00eb sh\u00ebrbimit p\u00ebr klient\u00ebt, por, duke telefonuar n\u00eb mb\u00ebshtetje teknike, vazhdojm\u00eb t\u00eb vuajm\u00eb dhe t\u00eb d\u00ebgjojm\u00eb z\u00ebra t\u00eb shqet\u00ebsuar t\u00eb operator\u00ebve me skenar\u00eb t\u00eb ngurt\u00eb. E sigurt\u00eb q\u00eb keni v\u00ebn\u00eb re se ne, IT-ist\u00ebt, e perceptojm\u00eb dhe e vler\u00ebsojm\u00eb shum\u00eb m\u00eb fuqish\u00ebm pun\u00ebn e sh\u00ebrbimeve t\u00eb shumta t\u00eb mb\u00ebshtetjes s\u00eb klient\u00ebve t\u00eb qendrave t\u00eb sh\u00ebrbimit, IT-outsourcer\u00ebve, sh\u00ebrbimeve t\u00eb automjeteve, sh\u00ebrbimeve t\u00eb informacionit t\u00eb operator\u00ebve t\u00eb komunikimit, p\u00ebrfshir\u00eb mb\u00ebshtetje nga kompania ku punojm\u00eb ose drejtojm\u00eb.\u00a0<\/p>\n<p>Cili \u00ebsht\u00eb problemi? Pse telefonata n\u00eb mb\u00ebshtetje teknike \/ p\u00ebr mb\u00ebshtetje teknike \u00ebsht\u00eb pothuajse gjithmon\u00eb nj\u00eb arsye p\u00ebr nj\u00eb sigh t\u00eb r\u00ebnd\u00eb dhe nj\u00eb nevoj\u00eb e destinuar? Ne dim\u00eb disi p\u00ebr arsyet.\u00a0<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/469655\/\"><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/1caaa3dddacbb2911aca5f012e2c44f2.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Mb\u00ebshtetje teknike e \u00ebndrrave nga f\u00ebmij\u00ebria jon\u00eb<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Problemet e mb\u00ebshtetjes, t\u00eb cilat me siguri i keni dhe ju<\/h2>\n<p><\/p>\n<h3>Punonj\u00ebsit e paaft\u00eb<\/h3>\n<p>\nPun\u00ebtor\u00ebt e pap\u00ebrgjegjsh\u00ebm jan\u00eb, me sa duket, shkaku kryesor i problemeve me mb\u00ebshtetje teknike. \u00cbsht\u00eb e papranueshme q\u00eb t\u00eb pres\u00ebsh zgjidhjen e problemit t\u00ebnd, ose t\u00eb pakt\u00ebn nj\u00eb p\u00ebrgjigje t\u00eb duhur nga nj\u00eb specialist, dhe t\u00eb marr\u00ebsh vet\u00ebm nj\u00eb injorim t\u00eb plot\u00eb t\u00eb thelbit t\u00eb \u00e7\u00ebshtjes dhe pak reklama p\u00ebr m\u00eb tep\u00ebr. Megjithat\u00eb, nuk duhet t\u00eb nxitohemi t\u00eb akuzojm\u00eb specialist\u00ebt e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes \u2014 zakonisht rr\u00ebnj\u00ebt e k\u00ebtij problemi shkojn\u00eb shum\u00eb m\u00eb thell\u00eb.<\/p>\n<p>Zgjedhja e stafit jo-kualifikuar \u00ebsht\u00eb gabimi i par\u00eb i kompanive. \u00cbsht\u00eb e qart\u00eb q\u00eb n\u00ebse nuk jeni nj\u00eb outsourcer DevOps me oferta t\u00eb mira p\u00ebr k\u00ebrkuesit, nuk do t\u00eb t\u00ebrheqni administrat\u00eb sistemesh dhe inxhinier\u00eb t\u00eb kualifikuar. Por gjithashtu, angazhimi i \"student\u00ebve t\u00eb vitit t\u00eb par\u00eb dhe t\u00eb dyt\u00eb n\u00eb koh\u00eb t\u00eb lir\u00eb\" \u00ebsht\u00eb rrezik. \u00cbsht\u00eb nj\u00eb loj\u00eb fati: mund t\u00eb merrni shefin tuaj t\u00eb ardhsh\u00ebm t\u00eb suportit ose madje edhe zhvilluesin kryesor, apo nj\u00eb student q\u00eb nuk i intereson as shkolla \u2014 gjithmon\u00eb n\u00eb koh\u00eb t\u00eb lir\u00eb. Zakonisht, t\u00eb rinjt\u00eb e till\u00eb nuk kan\u00eb zhvilluar aft\u00ebsi komunikimi, nuk kan\u00eb d\u00ebshir\u00eb p\u00ebr t'u m\u00ebsuar (sepse nj\u00eb pun\u00ebtor suporti gjithmon\u00eb duhet t\u00eb m\u00ebsoj\u00eb dhe t\u00eb dij\u00eb t\u00eb shpjegoj\u00eb t\u00eb tjer\u00ebve, q\u00eb \u00ebsht\u00eb e mundur vet\u00ebm kur vet\u00eb e kupton me siguri). Prandaj, gjat\u00eb p\u00ebrzgjedhjes s\u00eb kandidat\u00ebve, duhet t\u00eb udh\u00ebheqeni jo nga principi i p\u00ebrfitimit t\u00eb ul\u00ebt t\u00eb punonj\u00ebsve ose d\u00ebshira e tyre p\u00ebr t'ju bashkangjitur, por nga metrika objektive dhe aft\u00ebsia p\u00ebr t\u00eb zgjidhur detyra t\u00eb thjeshta suporti n\u00eb praktik\u00eb.<\/p>\n<p>Pun\u00ebsimi i punonj\u00ebsve t\u00eb paafte \u00ebsht\u00eb nj\u00eb problem i madh p\u00ebr shum\u00eb kompani, pavar\u00ebsisht nga madh\u00ebsia dhe sektori i tyre. Kur flasim p\u00ebr paften\u00eb, t\u00eb kemi parasysh ata q\u00eb jan\u00eb t\u00eb pajisur me pak njohuri, jan\u00eb t\u00eb paq\u00ebndruesh\u00ebm dhe, m\u00eb e r\u00ebnd\u00ebsishmja, nuk jan\u00eb t\u00eb gatsh\u00ebm t\u00eb p\u00ebrmir\u00ebsojn\u00eb aft\u00ebsit\u00eb e tyre dhe t\u00eb m\u00ebsojn\u00eb. Pse kompanit\u00eb vazhdojn\u00eb t\u00eb p\u00ebrfundojn\u00eb me k\u00ebta individ\u00eb? E thjesht\u00eb: shpesh n\u00eb mb\u00ebshtetje rekrutohen ata q\u00eb nuk p\u00ebrshtaten me kritere, por ata q\u00eb jan\u00eb m\u00eb t\u00eb lir\u00eb, \"e m\u00eb pas do t'i m\u00ebsojm\u00eb\". Kjo \u00ebsht\u00eb nj\u00eb gabim kritik, i cili \u00e7on n\u00eb rotacionin e lart\u00eb t\u00eb punonj\u00ebsve (\"nuk \u00ebsht\u00eb p\u00ebr mua\", \"oj, sa t\u00eb keq si jeni\", \"m\u00ebsimi \u00ebsht\u00eb m\u00eb i r\u00ebnd\u00ebsish\u00ebm\"), gabime n\u00eb pun\u00eb (\"nuk kam m\u00ebsuar akoma\", \"n\u00eb m\u00ebsim, dhe p\u00ebr k\u00ebto para duhet t\u00eb d\u00ebmtoj edhe ju!\") dhe p\u00ebrpjekje t\u00eb pafrytshme p\u00ebr t\u00eb m\u00ebsuar (\"\u00e7far\u00eb \u00ebsht\u00eb kjo, t\u00eb flas\u00ebsh me klient\u00ebt, nuk e kam p\u00ebrfunduar menaxhimin p\u00ebr k\u00ebt\u00eb, dua t\u00eb jem drejtues\").<\/p>\n<p>Nj\u00eb k\u00ebshill\u00eb e qart\u00eb dhe e v\u00ebshtir\u00eb p\u00ebr t'u zbatuar, por p\u00ebrpiquni t\u00eb punoni me stafin edhe n\u00eb faz\u00ebn e rekrutimit. Mos i mundoni ata me pyetje se ku e shohin veten pas pes\u00eb vjet\u00ebsh, flisni p\u00ebr \u00e7\u00ebshtje reale:\u00a0<\/p>\n<ul>\n<li>p\u00ebrpiquni t\u00eb pyesni se \u00e7far\u00eb do t\u00eb thot\u00eb p\u00ebr ta sh\u00ebrbimi cil\u00ebsor ndaj klient\u00ebve;\u00a0\n<\/li>\n<li>ofroni skenar\u00eb t\u00eb zgjuar p\u00ebr biseda me klient\u00ebt dhe pyesni se si do t\u00eb reagojn\u00eb;\n<\/li>\n<li>pyesni se se si e shohin ata biznesin tuaj dhe \u00e7far\u00eb duan klient\u00ebt.\n<\/li>\n<\/ul>\n<p>\nK\u00ebto tre pjes\u00eb t\u00eb thjeshta dhe t\u00eb sinqerta t\u00eb intervist\u00ebs do t'ju japin nj\u00eb pasqyr\u00eb se kush jan\u00eb ata njer\u00ebz q\u00eb po pun\u00ebsoni n\u00eb vij\u00ebn e par\u00eb dhe si e paraqesin veten brenda biznesit tuaj.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/3ffe5408f26c4ab9b6bcf7dcb4385c27.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Mungesa e trajnimit<\/h3>\n<p>\nMungesa e trajnimit \u00ebsht\u00eb nj\u00eb tjet\u00ebr problem. Po, n\u00eb nj\u00eb kompani ku ka mb\u00ebshtetje teknike (ose thjesht sh\u00ebrbim ndaj klient\u00ebve), gjithmon\u00eb ka nj\u00eb trajnim formal: ndonj\u00ebher\u00eb \u00ebsht\u00eb nj\u00eb kurs i ri, ndonj\u00ebher\u00eb nj\u00eb ligj\u00ebrat\u00eb p\u00ebr disa or\u00eb, ndonj\u00ebher\u00eb nj\u00eb shef i rrept\u00eb q\u00eb gjat\u00eb 15 minutave flet ashp\u00ebr p\u00ebr at\u00eb se si kompania duhet t\u00eb quhet p\u00ebrher\u00eb ASTRISERVIS TECHNOLOGIES GROUP ELLSEY COMPANY, dhe emri i klientit duhet t\u00eb p\u00ebrmendet s\u00eb paku 7 her\u00eb, gj\u00ebra t\u00eb tjera nuk jan\u00eb aq t\u00eb r\u00ebnd\u00ebsishme. Sigurisht, kjo nuk \u00ebsht\u00eb ashtu. Ekzistojn\u00eb disa praktik\u00eb t\u00eb mira p\u00ebr trajnimin e sh\u00ebrbimit t\u00eb ndihm\u00ebs\/customer service, t\u00eb cilat mund t\u00eb theksojn\u00eb m\u00eb t\u00eb mirat.\u00a0<\/p>\n<ol>\n<li>Zgjedhja ideale. Pas p\u00ebrfundimit t\u00eb grupit t\u00eb specialist\u00ebve, \u00e7do 2-3 mb\u00ebshtet\u00ebs ngjitet me nj\u00eb mentor nga radh\u00ebt e punonj\u00ebsve me p\u00ebrvoj\u00eb, i cili zhvillon nj\u00eb trajnim t\u00eb detajuar n\u00eb zyr\u00eb dhe menj\u00ebher\u00eb p\u00ebrcjell njohurit\u00eb n\u00eb praktik\u00eb. K\u00ebshtu, informacioni asimilohet sa m\u00eb shpejt dhe evitohet \u00e7do keqkuptim.\n<\/li>\n<li>Zgjedhja e pranueshme. Trajnimi n\u00eb klas\u00eb zhvillohet n\u00eb disa seanca, dhe specialisti i lart\u00eb vet\u00ebm p\u00ebrgjigjet pyetjeve q\u00eb lindin dhe her\u00eb pas here analizon thirrjet\/memorandume\/chatet me t\u00eb rinjt\u00eb. N\u00eb k\u00ebt\u00eb situat\u00eb, probabiliteti q\u00eb i ri t\u00eb b\u00ebj\u00eb gabime \u00ebsht\u00eb m\u00eb i lart\u00eb.\n<\/li>\n<li>Opsioni \"m\u00eb n\u00eb fund di\u00e7ka\". Si\u00e7 ishte edhe n\u00eb dy rastet e m\u00ebparshme, ju keni krijuar nj\u00eb baz\u00eb njohurish, ku jan\u00eb rastet tipike dhe problemet (ose thjesht keni akses n\u00eb biletat e vjetra), dhe punonj\u00ebsi i ri kalon disa jav\u00eb duke u njohur me situatat dhe m\u00eb pas b\u00ebn nj\u00eb lloj provimi. Sigurisht, di\u00e7ka do t\u00eb mbetet n\u00eb mendje, por efekti \u00ebsht\u00eb si t\u00eb lexosh nj\u00eb lib\u00ebr t\u00eb Stroustrupit pa nj\u00eb kompjuter dhe IDE p\u00ebrpara dhe t\u00eb marr\u00ebsh notat n\u00eb nj\u00eb cop\u00eb letre. Prandaj, juniori sheh kompilerin dhe e shqet\u00ebson. Ashtu \u00ebsht\u00eb edhe k\u00ebtu \u2014 pajisja p\u00ebr telefon ose letra do ta l\u00ebn\u00eb operatorin e ri n\u00eb konfuzion.\u00a0\n<\/li>\n<\/ol>\n<p>\nSa e shk\u00eblqyer q\u00eb \u00ebsht\u00eb kompania, mb\u00ebshtetje teknike gjithmon\u00eb do t\u00eb mbetet nj\u00eb departament me shkall\u00ebn m\u00eb t\u00eb lart\u00eb t\u00eb rotacionit t\u00eb stafit. Prandaj, rekrutimi dhe trajnimet duhet t\u00eb vendosen fillimisht n\u00eb rregulla profesionale, p\u00ebrndryshe gjith\u00e7ka do t\u00eb b\u00ebhet edhe m\u00eb e keqe.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/f1899c2ac34895eac8717cb16280abb4.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Skripta t\u00eb pafundme dhe t\u00eb m\u00ebrzitshme<\/h3>\n<p>\nSkriptingu total \u2014 nj\u00eb tjet\u00ebr t\u00eb keq p\u00ebr mb\u00ebshtetje teknike dhe \u00e7do sh\u00ebrbim tjet\u00ebr q\u00eb merret me klient\u00ebt. Biseda e specialist\u00ebve \u00ebsht\u00eb aq e skriptuar, sa madje edhe ne, IT-ist\u00ebt, kemi dyshime se nga ana tjet\u00ebr \u00ebsht\u00eb nj\u00eb robot me inteligjenc\u00eb t\u00eb pap\u00ebrfunduar. Sigurisht, disa udh\u00ebzime p\u00ebr situata t\u00eb ndryshme jan\u00eb nj\u00eb gj\u00eb thelb\u00ebsore, por komunikimi duhet t\u00eb ndodhi n\u00eb nj\u00eb gjuh\u00eb njer\u00ebzore. Krahasoni dy dialogje.<\/p>\n<h3>1.<\/h3>\n<p>\n<i>\u2014 P\u00ebrsh\u00ebndetje. Ju mir\u00ebpret sh\u00ebrbimi i mb\u00ebshtetjes s\u00eb Astrogroup Technologjis\u00eb Elelsi Company. Jemi t\u00eb lumtur p\u00ebr kontaktin tuaj. Cila \u00ebsht\u00eb problemet tuaj?<br \/>\n\u2014 P\u00ebrsh\u00ebndetje. Nuk mund t\u00eb hy n\u00eb panelin e administratorit n\u00eb faqen tuaj p\u00ebr t\u00eb p\u00ebrfunduar blerjen. Thot\u00eb se p\u00ebrdoruesi nuk ekziston.<br \/>\n\u2014 Jemi shum\u00eb t\u00eb lumtur p\u00ebr kontaktin tuaj dhe jemi t\u00eb gatsh\u00ebm t\u00eb p\u00ebrgjigjemi n\u00eb pyetjet tuaja. Ju lutem, na tregoni kur u regjistruat n\u00eb faqen ton\u00eb?<br \/>\n\u2014 Rreth tri vjet m\u00eb par\u00eb. Dje hynte normalisht.<br \/>\n\u2014 Faleminderit p\u00ebr p\u00ebrgjigjen e detajuar. Cili \u00ebsht\u00eb p\u00ebrdoruesi juaj?<br \/>\n\u2014 hellboy.<br \/>\n\u2014 Faleminderit p\u00ebr p\u00ebrgjigjen e detajuar.<\/p>\n<h3>2.<\/h3>\n<p>\n\u2014 Mir\u00ebdita, kompania Astrogroup, un\u00eb quhem Vasili. Si mund t'ju ndihmoj?<br \/>\n\u2014 P\u00ebrsh\u00ebndetje. Nuk mund t\u00eb hy n\u00eb panelin e administratorit n\u00eb faqen tuaj p\u00ebr t\u00eb p\u00ebrfunduar blerjen. Thot\u00eb se p\u00ebrdoruesi nuk ekziston.<br \/>\n\u2014 Kur u regjistruat n\u00eb faqen ton\u00eb? Ka koh\u00eb q\u00eb ndodhi kjo problem?<br \/>\n\u2014 Rreth tri vjet m\u00eb par\u00eb. Dje hynte normalisht.\u00a0<br \/>\n\u2014 Cili \u00ebsht\u00eb p\u00ebrdoruesi juaj?<br \/>\n\u2014 hellboy.<br \/>\n\u2014 Po, tani do ta sqarojm\u00eb. Po shikoj login tuaj, ah, ka skaduar\u2026<\/i><\/p>\n<p>M\u00eb shum\u00eb konkret\u00ebsi, m\u00eb pak irritim dhe fjal\u00eb, pas t\u00eb cilave tema e bised\u00ebs e humbet kuptimin. P\u00ebrndryshe, kjo i p\u00ebrket edhe shitjeve.<\/p>\n<p>Rikthimi tek specialist\u00ebt \u00ebsht\u00eb ndonj\u00ebher\u00eb nj\u00eb mas\u00eb e detyruar dhe madje e drejt\u00eb \u2014 \u00ebsht\u00eb shum\u00eb m\u00eb mir\u00eb t\u00eb pres\u00ebsh nj\u00eb minut\u00eb p\u00ebr p\u00ebrgjigjen e nj\u00eb specialisti p\u00ebrkat\u00ebs sesa t\u00eb p\u00ebrpiqesh t\u00eb arrish di\u00e7ka nga linja e par\u00eb. Sidoqoft\u00eb, kur zinxhiri merr disa lidhje, ku \u00e7do njeri duhet t\u00eb p\u00ebrs\u00ebris\u00eb gjith\u00eb informacionin mbi problemin, d\u00ebshira p\u00ebr t\u00eb nd\u00ebrprer\u00eb komunikimin dhe t\u00eb ik\u00ebsh n\u00eb Google b\u00ebhet e fort\u00eb. Dhe n\u00ebse n\u00eb rastin e nj\u00eb p\u00ebrcjelljeje urgjente ndaj bank\u00ebs ose, p\u00ebr shembull, nj\u00eb klinike, nj\u00eb p\u00ebrcjellje e till\u00eb me shpjegime \u00ebsht\u00eb e justifikuar, n\u00eb rastin e nj\u00eb zgjidhjeje t\u00eb shkruar p\u00ebrmes post\u00ebs, bised\u00ebs ose mesazhereve, \u00ebsht\u00eb s\u00eb paku e padenjshme.<\/p>\n<p>Informacionet p\u00ebr problemin e klientit duhet t\u00eb shkruhen dhe ruhet shpejt dhe sakt\u00eb, q\u00eb t'i kalohen ekzekutorit, pa e detyruar klientin t\u00eb tregoj\u00eb p\u00ebr her\u00eb t\u00eb dhjet\u00eb se si dysheku i ngroht\u00eb b\u00ebri \"psh, pastaj krak-krak, pastaj trrrr dhe goditi si\u00e7 duhet, ndoshta sepse macja e \u00e7oi n\u00eb qoshe dhe e ngat\u00ebrruan me kasht\u00ebn.\" Kjo mund t\u00eb b\u00ebhet n\u00eb \u00e7do form\u00eb, p\u00ebr shembull, n\u00eb nj\u00eb bised\u00eb t\u00eb ve\u00e7ant\u00eb, si nj\u00eb sh\u00ebnim n\u00eb kartel\u00ebn e sistemit CRM, ose direkt n\u00eb tiket\u00ebn brenda helpdesk-ut. Ja si realizohet n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>helpdesk-un cloud ZEDLine Support:<\/b><\/a><\/noindex> ka nj\u00eb p\u00ebrshkrim t\u00eb detyr\u00ebs nga klienti, operatori mund t\u00eb sqarohet informacione, t\u00eb k\u00ebrkoj\u00eb screenshot-e dhe skedar\u00eb, dhe pastaj thjesht t'i delegoj\u00eb detyrat nj\u00eb kolegu kompetent n\u00eb k\u00ebt\u00eb \u00e7\u00ebshtje. Nd\u00ebrkoh\u00eb, vet\u00eb klienti n\u00eb portalin e klientit do t\u00eb shoh\u00eb se kush po merret me detyr\u00ebn e tij dhe n\u00eb \u00e7far\u00eb faze \u00ebsht\u00eb. Duke filluar nga versioni <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support 2.2<\/b><\/a><\/noindex>, i cili \u00ebsht\u00eb tani i disponuesh\u00ebm, sistemi ka p\u00ebrfshir\u00eb mesazhe t\u00eb brendshme \u2014 operator\u00ebt mund t\u00eb diskutojn\u00eb detyr\u00ebn mes tyre, nd\u00ebrsa klienti nuk do t\u00eb shoh\u00eb ato komente q\u00eb nuk duhet t\u00eb shoh\u00eb.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/37fdb15c7c127c18a826a024f4826c06.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Mesazhi i brendsh\u00ebm n\u00eb nd\u00ebrfaqe sh\u00ebnohet me nj\u00eb ikon\u00eb speciale. Klienti nuk e sheh at\u00eb.<\/i><\/p>\n<h3>Mb\u00ebshtetje q\u00eb shet, e jo q\u00eb mb\u00ebshtet<\/h3>\n<p>\nShitjet n\u00eb mb\u00ebshtetje teknike ose sh\u00ebrbimin e informacionit jan\u00eb nj\u00eb tjet\u00ebr an\u00eb e err\u00ebt e suportit tuaj. Ne e dim\u00eb se n\u00eb sh\u00ebrbimet e mb\u00ebshtetjes s\u00eb shum\u00eb kompanive, p\u00ebrfshir\u00eb operator\u00ebt e komunikimit, mb\u00ebshtet\u00ebsi \u00ebsht\u00eb i detyruar t\u00eb ofroj\u00eb sh\u00ebrbime shtes\u00eb dhe ka nj\u00eb plan shitjeje, i cili ndikon drejtp\u00ebrdrejt n\u00eb shum\u00ebn e shp\u00ebrblimeve. Dhe kjo \u00ebsht\u00eb e tmerrshme, pasi merr koh\u00eb, krijon p\u00ebrshtypjen e manipulimit dhe nj\u00eb p\u00ebrpjekje konstante p\u00ebr t\u00eb fituar mbi klientin. Si rezultat, vler\u00ebsimi i pun\u00ebs s\u00eb operatorit bie ndjesh\u00ebm dhe besnik\u00ebria redukohet. O Zot, jam nervoz, interneti im mobil nuk u lidh me paket\u00ebn e paguar, pas 10 minutash prezantimi im n\u00eb konferenc\u00eb, dhe un\u00eb marr 'Kemi lajme t\u00eb mira p\u00ebr ju: mund t\u00eb aktivizoni paket\u00ebn e internetit prej 5 GB p\u00ebr vet\u00ebm 150 rubla. A d\u00ebshironi ta aktivizoni tani?'. Po, o Zot, zgjidh problemin tim tani, dhe le t\u00eb flasin shit\u00ebsit me nj\u00eb telefonat\u00eb t\u00eb ve\u00e7ant\u00eb. P\u00ebr m\u00eb tep\u00ebr, shpesh oferta e sh\u00ebrbimeve \u00ebsht\u00eb krejt\u00ebsisht e paarsyeshme: e nj\u00ebjta paket\u00eb p\u00ebr 150 u ofrohet atyre q\u00eb kan\u00eb internet t\u00eb pakufizuar dhe konsumojn\u00eb mbi 30 GB trafik mobil n\u00eb muaj.\u00a0<\/p>\n<p>K\u00ebshilla \u00ebsht\u00eb nj\u00eb: thoni \"jo\" shitjeve n\u00eb sh\u00ebrbimin e ndihm\u00ebs, n\u00ebse jeni n\u00eb ndihm\u00ebn operacionale: lidhje, pajisje, mb\u00ebshtetje p\u00ebr zgjidhje B2B (hosting, CMS, CRM, etj.). Dhe p\u00ebrpiquni ta p\u00ebrziejni shitjen n\u00eb m\u00ebnyr\u00eb organike, n\u00ebse jeni n\u00eb sh\u00ebrbimin jo-operacional. P.sh., kur t\u00eb kontaktoni nj\u00eb dyqan parfumerie p\u00ebr t\u00eb pyetur n\u00ebse nj\u00eb produkt \u00ebsht\u00eb n\u00eb stok ose p\u00ebr orarin e pun\u00ebs, \u00ebsht\u00eb plot\u00ebsisht e pranueshme t\u00eb flisni p\u00ebr nj\u00eb produkt t\u00eb ri t\u00eb asaj marke ose t\u00eb shtoni: \"Puna \u00ebsht\u00eb nga ora 10 deri n\u00eb 22, na prini, ju presin zbritje deri n\u00eb 70% dhe 2 me \u00e7mimin e 1 p\u00ebr t\u00eb gjith\u00eb kujdesin\".\u00a0<\/p>\n<h3>IVR: mik apo armik?<\/h3>\n<p>\nBlloku i ardhsh\u00ebm i problemeve p\u00ebrfshin nj\u00eb arm\u00eb t\u00eb fuqishme, q\u00eb mund t\u00eb b\u00ebhet nj\u00eb makin\u00eb p\u00ebr menaxhimin e klient\u00ebve me efikasitet t\u00eb lart\u00eb, ose t\u00eb shkat\u00ebrroj\u00eb t\u00eb gjitha planet e sh\u00ebrbimit tuaj. B\u00ebhet fjal\u00eb p\u00ebr IVR (si dhe p\u00ebr pasardh\u00ebsit e tij \u2014 chatbot). IVR \u00ebsht\u00eb nj\u00eb mjet i shk\u00eblqyer p\u00ebr t\u00eb ulur ngarkes\u00ebn n\u00eb sh\u00ebrbimin e ndihm\u00ebs: mund t\u00eb \"zgjidhni klientin\" deri n\u00eb p\u00ebrgjigjen e operatorit dhe ta \u00e7oni at\u00eb menj\u00ebher\u00eb te specialisti i duhur. Edhe nj\u00eb her\u00eb, IVR duhet t\u00eb jet\u00eb nj\u00eb ruter, jo nj\u00eb mjet shitjesh n\u00eb fushat e lartp\u00ebrmendura. IVR e kursen koh\u00ebn e klientit dhe operatorit duke identifikuar problemin dhe duke vler\u00ebsuar prioritetin e k\u00ebrkes\u00ebs.<\/p>\n<p>N\u00eb fakt, \u00ebsht\u00eb nj\u00eb ofert\u00eb e shk\u00eblqyer p\u00ebr t'u kthyer n\u00eb telefon n\u00ebse klienti nuk d\u00ebshiron t\u00eb d\u00ebgjoj\u00eb nj\u00eb menu zanore ose t\u00eb flas\u00eb me nj\u00eb bot. \"N\u00ebse nuk keni koh\u00eb p\u00ebr t\u00eb pritur p\u00ebrgjigjen e operatorit, d\u00ebrgojeni telefonin dhe ne do t'ju telefonojm\u00eb brenda 5 minutash.\"\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/f27fdfa6ec07e9f615c34e88aea676e0.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Mosnjohja e produktit<\/h3>\n<p>\nKa nj\u00eb anekdot\u00eb: \"Drejtor i dyqanit u thot\u00eb shit\u00ebsve: - M\u00eb falni, por m\u00eb duket se fraza '\u00e7do gj\u00eb e rast\u00ebsishme' nuk e pasqyron plot\u00ebsisht gjith\u00eb asortimentin ton\u00eb.\" Dhe kjo p\u00ebrshtatet shum\u00eb mir\u00eb p\u00ebr p\u00ebrshkrimin e pun\u00ebs s\u00eb sh\u00ebrbimit t\u00eb klientit, ku punonj\u00ebsit mund t\u00eb ken\u00eb para syve dhjet\u00ebra sh\u00ebnime, por n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb t\u00eb mos din\u00eb fare produktin ose sh\u00ebrbimin e kompanis\u00eb, p\u00ebr t\u00eb mos th\u00ebn\u00eb se t\u00eb lidhin produktin me pritshm\u00ebrit\u00eb e klient\u00ebve nga ai. P\u00ebrvoja tregon se nuk ka klient m\u00eb t\u00eb zhg\u00ebnjyer se ai q\u00eb di p\u00ebr produktin ose sh\u00ebrbimin tuaj m\u00eb shum\u00eb se personi q\u00eb p\u00ebrpiqet t\u00eb ndihmoj\u00eb n\u00eb at\u00eb skaj t\u00eb bised\u00ebs, telefonat\u00ebs ose post\u00ebs.\u00a0<\/p>\n<p>K\u00ebshilla m\u00eb e thjesht\u00eb \u00ebsht\u00eb: \u00e7do punonj\u00ebs i mb\u00ebshtetjes duhet t\u00eb jet\u00eb i njohur me t\u00eb gjitha funksionet e produkteve ose sh\u00ebrbimeve t\u00eb kompanis\u00eb, si dhe me kombinimet m\u00eb t\u00eb mira t\u00eb produkteve dhe sh\u00ebrbimeve p\u00ebr \u00e7do lloj klienti. Vet\u00ebm k\u00ebshtu ju nuk thjesht do t\u00eb p\u00ebrgjigjeni pyetjes s\u00eb klientit, por do t\u00eb p\u00ebrgjigjeni n\u00eb sistemin e tij t\u00eb vlerave, duke kuptuar se si dhe p\u00ebrse ai e p\u00ebrdor k\u00ebt\u00eb produkt. Ky \u00ebsht\u00eb nj\u00eb variant ideal dhe i v\u00ebshtir\u00eb p\u00ebr t'u realizuar, pasi n\u00eb k\u00ebt\u00eb rast n\u00eb mb\u00ebshtetje duhet t\u00eb punojn\u00eb ekspert\u00eb, por p\u00ebrpjekja p\u00ebr t\u00eb arritur k\u00ebt\u00eb mund t\u00eb rris\u00eb nivelin e cil\u00ebsis\u00eb s\u00eb sh\u00ebrbimit. Si\u00e7 thuhen, nj\u00eb klient i k\u00ebnaqur gradualisht shnd\u00ebrrohet n\u00eb agjentin ton\u00eb dhe fillon t\u00eb t\u00ebrheq\u00eb klient\u00eb t\u00eb rinj. Prandaj, nj\u00eb pun\u00eb e mir\u00eb e mb\u00ebshtetjes \u00ebsht\u00eb nj\u00eb betej\u00eb p\u00ebr besnik\u00ebri, e cila n\u00eb m\u00ebnyr\u00eb indirekte ndikon n\u00eb rritjen e shitjeve, madje duke mos shitur asgj\u00eb.<\/p>\n<p><b class=\"spoiler_title\">Si funksionon<\/b><i>P\u00ebr shembull, ju ofroni sh\u00ebrbime outsourcing n\u00eb IT. Keni nj\u00eb klient q\u00eb ka gjith\u00e7ka t\u00eb fokusuar n\u00eb shitje dhe ekipi i tij nuk e l\u00ebshon telefonin dhe CRM-n\u00eb, dhe nj\u00eb klient tjet\u00ebr q\u00eb e shet produktin n\u00ebp\u00ebrmjet marketingut, dhe ekipi i tij i shitjeve \u00ebsht\u00eb mjaft pasiv. T\u00eb dy kan\u00eb infrastruktur\u00eb t\u00eb nj\u00ebjt\u00eb: CRM, 1C, nj\u00eb faqe, nga 12 vende pune. Dhe ja, katastrofa \u2014 klient\u00ebt e tyre po p\u00ebrballen me rrjetin n\u00eb r\u00ebnie, dhe ju duhet t\u00eb jap\u00eb nj\u00eb p\u00ebrgjigje fillestare, p\u00ebr t\u00eb b\u00ebr\u00eb nj\u00eb analiz\u00eb nga larg dhe p\u00ebr t\u00eb marr\u00eb nj\u00eb vendim p\u00ebr vizit\u00ebn. Duhet t\u00eb kuptoni se n\u00eb t\u00eb dy zyrat ka panik.\u00a0<\/p>\n<p>Reagimi standard: \u00abDo ta zgjidhim. Tani do t\u00eb shohim nga larg dhe, n\u00ebse \u00ebsht\u00eb e nevojshme, do t\u00eb vijm\u00eb\u00bb. \/\/ Pa personalizim, pa nj\u00eb ekzekutues, me nj\u00eb fillim t\u00eb pasigurt pun\u00ebsh dhe procesi.<\/p>\n<p>Reagimi i mir\u00eb p\u00ebr kompanin\u00eb 1: \u00abE kuptoj problem tuajin. E di sa e r\u00ebnd\u00ebsishme \u00ebsht\u00eb p\u00ebr ju t\u00eb telefononi vazhdimisht dhe t\u00eb punoni n\u00eb CRM. Vasili ka filluar pun\u00ebn mbi problemin. Mund ta ndiqni p\u00ebrparimin n\u00eb bilet\u00eb\u00bb. \/\/ E pranuar dhimbja e klientit, ka emrin e ekzekutuesit dhe menaxherit, duket urgjenca, e qart\u00eb se ku t\u00eb ndiqni procesin.<\/p>\n<p>Reagim i mir\u00eb p\u00ebr kompanin\u00eb 2: \u00abE kuptova problemin tuaj. Ju lutem, m\u00eb njoftoni n\u00ebse ka pasur d\u00ebrgesa, n\u00ebse duhet t\u00eb rikuperojm\u00eb di\u00e7ka. Detyra i \u00ebsht\u00eb caktuar Vasiliut. Ju mund t\u00eb shihni ecurin\u00eb e pun\u00ebs n\u00eb tiket\u00bb. \/\/ \u00cbsht\u00eb pranuar shqet\u00ebsimi i klientit, \u00ebsht\u00eb shprehur kujdesi, ka emrin e ekzekutorit. Megjithat\u00eb, afati nuk \u00ebsht\u00eb p\u00ebrcaktuar, pasi urgjenca e klientit \u00ebsht\u00eb m\u00eb e ul\u00ebt se ajo e 1.\u00a0<\/p>\n<p>Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb \u00ebsht\u00eb i p\u00ebrshtatsh\u00ebm helpdesk-u <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support 2.2<\/a><\/noindex>, n\u00eb nd\u00ebrfaqen e t\u00eb cilit klienti sheh ecurin\u00eb e pun\u00ebve, p\u00ebrgjegj\u00ebsit, komentet dhe t\u00eb tjera \u2014 nj\u00eb ndjenj\u00eb e plot\u00eb kontrolli mbi k\u00ebrkes\u00ebn dhe nj\u00eb sjellje shum\u00eb m\u00eb t\u00eb qet\u00eb t\u00eb klient\u00ebve, t\u00eb cil\u00ebt nuk do t'ju shqet\u00ebsojn\u00eb me telefonata dhe e-maile me pyetje \u00abPo \u00e7far\u00eb, kur?\u00bb\u00a0<\/i><\/p>\n<p>\u00cbsht\u00eb e domosdoshme t\u00eb p\u00ebrmendim mosv\u00ebmendjen, e cila mund t\u00eb krijoj\u00eb p\u00ebrshtypjen e munges\u00ebs s\u00eb njohurive p\u00ebr produktin. Mosv\u00ebmendja \u00ebsht\u00eb nj\u00eb kategori e ve\u00e7ant\u00eb e gabimeve n\u00eb mb\u00ebshtetje teknike. Ajo mund t\u00eb ndodh\u00eb si pasoj\u00eb e munges\u00ebs s\u00eb njohurive ashtu edhe e lodhjes, sepse puna n\u00eb sh\u00ebrbimin e mb\u00ebshtetjes \u00ebsht\u00eb pothuajse gjithmon\u00eb nj\u00eb ngarkes\u00eb intensive, ndonj\u00ebher\u00eb me nj\u00eb orar jo shum\u00eb fiziologjik. Prandaj, shpeshher\u00eb mb\u00ebshtet\u00ebsi n\u00eb telefon ngat\u00ebrron emrin, produktin, dhe vet\u00eb \u00e7\u00ebshtjen. Situata p\u00ebrkeq\u00ebsohet nga fakti se punonj\u00ebsi v\u00eb re gabimin, por p\u00ebrs\u00ebri nuk e sakt\u00ebson pyetjen ose p\u00ebrgjigjet p\u00ebr ndryshe nga ajo q\u00eb \u00ebsht\u00eb b\u00ebr\u00eb. Sigurisht, kjo do t\u00eb \u00e7oj\u00eb patjet\u00ebr n\u00eb probleme me klientin, pasi ai do t\u00eb mbetet i pak\u00ebnaqur nga sh\u00ebrbimi.\u00a0<\/p>\n<h2>A ka ndonj\u00eb zgjidhje p\u00ebr problemet?<\/h2>\n<p>\nAutomatizimi joefikas i sh\u00ebrbimit t\u00eb klientit \u00e7on n\u00eb probleme me sh\u00ebrbimin, duke i b\u00ebr\u00eb klient\u00ebt tuaj klient\u00eb t\u00eb konkurrenc\u00ebs. \u00c7do kontakt me mb\u00ebshtetje teknike (apo thjesht mb\u00ebshtetje) \u00ebsht\u00eb nj\u00eb lloj paralajm\u00ebrimi nga p\u00ebrdoruesi, p\u00ebr t\u00eb cilin duhet t\u00eb reagoni qart\u00eb, shpejt dhe profesionist. N\u00ebse nuk reagoni, ky kontakt do t\u00eb publikohet n\u00eb rrjetet sociale, n\u00eb uebfaqet e rishikimeve dhe n\u00eb vende t\u00eb tjera, ku do t'ju duhet t\u00eb luftoni p\u00ebr reputacionin tuaj dhe t\u00eb tregoni se nuk jeni si nj\u00eb kamel.\u00a0<\/p>\n<p>Klient\u00ebt e pak\u00ebnaqur kan\u00eb nj\u00eb an\u00eb tjet\u00ebr t\u00eb pak\u00ebndshme: klient\u00ebt e pak\u00ebnaqur mund t\u00eb \u00e7ojn\u00eb n\u00eb largimin e \u00e7do punonj\u00ebsi, p\u00ebrfshir\u00eb inxhinier\u00eb, zhvillues, testues etj. Kjo do t\u00eb thot\u00eb angazhime t\u00eb reja dhe shpenzime t\u00eb reja. Prandaj, duhet t\u00eb b\u00ebni gjith\u00e7ka p\u00ebr ta b\u00ebr\u00eb pun\u00ebn e sh\u00ebrbimit t\u00eb klientit thjesht t\u00eb jasht\u00ebzakonshme \u2014 edhe n\u00ebse jan\u00eb disa student\u00eb t\u00eb paeksploruar.\u00a0<\/p>\n<p><b>Zhvilloni nj\u00eb udh\u00ebzues p\u00ebr sh\u00ebrbimin ndaj klientit.<\/b> Ky \u043d\u0435 duhet t\u00eb jet\u00eb n\u00eb asnj\u00eb rast nj\u00eb rregullore formale, por nj\u00eb dokument i plot\u00eb, i kuptuesh\u00ebm dhe i shkruar n\u00eb nj\u00eb gjuh\u00eb njer\u00ebzore, ku duhet t\u00eb pasqyrohen detyrat kryesore t\u00eb punonj\u00ebsve, detyrat dyt\u00ebsore t\u00eb punonj\u00ebsve (zonat ku ata mund t\u00eb marrin p\u00ebrsip\u00ebr p\u00ebrgjegj\u00ebsi), rrug\u00ebt e komunikimit brenda kompanive, procedurat e komunikimit, p\u00ebrshkrimi i softuerit t\u00eb p\u00ebrdorur, rastet m\u00eb t\u00eb zakonshme t\u00eb k\u00ebrkesave, stili i komunikimit etj. (grupi i plot\u00eb varet nga biznesi).\u00a0<\/p>\n<p><b>Zgjidhni teknologjin\u00eb p\u00ebr organizimin e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes. <\/b>Nuk ka nevoj\u00eb t\u00eb b\u00ebni mundime dhe t\u00eb krijoni sisteme t\u00eb komplikuara mbi baz\u00ebn e Jira, CRM ose sistemit ITSM, krijoni nj\u00eb softuer t\u00eb ve\u00e7ant\u00eb p\u00ebr mb\u00ebshtet\u00ebsit, me t\u00eb cilin do t\u00eb ndihen komod n\u00eb pun\u00eb (n\u00eb konceptin e komoditetit p\u00ebrfshihet shpejt\u00ebsia, thjesht\u00ebsia dhe intuitiviteti i adaptimit n\u00eb nivelin \"u ule dhe pas 5 minutash po punon\"). \u00c7far\u00eb \u00ebsht\u00eb e mir\u00eb n\u00eb p\u00ebrdorimin e nj\u00eb aplikacioni t\u00eb till\u00eb?<\/p>\n<ul>\n<li>Klienti mund t\u00eb kontrolloj\u00eb procesin q\u00eb lidhet me k\u00ebrkes\u00ebn e tij: mund t\u00eb hyj\u00eb n\u00eb llogarin\u00eb e tij personale dhe t\u00eb shoh\u00eb statusin e detyr\u00ebs, ekzekutorin, k\u00ebrkesat, komentet, opcionalisht \u2014 koston e pun\u00ebs, n\u00eb rast se ato jan\u00eb t\u00eb pagueshme. Kjo kursejn\u00eb koh\u00eb dhe i lejon klientit t\u00eb ndjehet m\u00eb i qet\u00eb.\n<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/af7f7460dd48dd51784d167b407883df.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>K\u00ebshtu mund t\u00eb duket nj\u00eb k\u00ebrkes\u00eb me nj\u00eb formular t\u00eb vendosur \u2014 t\u00eb gjitha informacionet jan\u00eb t\u00eb sh\u00ebnuara n\u00eb fushat e nevojshme, duke p\u00ebrfshir\u00eb ato q\u00eb jan\u00eb domosdoshm\u00ebrisht p\u00ebr t'u plot\u00ebsuar. Nd\u00ebrfaqja <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex><br \/>\n<img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/4b25927472b28c92cd14fe0faeac486e.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nSh\u00ebnime t\u00eb dukshme dhe t\u00eb padukshme p\u00ebr klientin (persona q\u00eb krijoi k\u00ebrkes\u00ebn). Nd\u00ebrfaqja <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex><\/i><\/p>\n<ul>\n<li>Sistemi i helpdesk \u00ebsht\u00eb nj\u00eb sistem me t\u00eb cilin nuk duhet t\u00eb flas\u00ebsh, dhe n\u00eb k\u00ebt\u00eb ka p\u00ebrpar\u00ebsi t\u00eb konsiderueshme: mund t\u00eb paraqes\u00ebsh problemin holl\u00ebsisht dhe sakt\u00eb, pa u ngat\u00ebrruar dhe pa ngut; vet\u00eb formulari i problemit ndihmon t\u00eb kujtohen t\u00eb gjitha detajet e r\u00ebnd\u00ebsishme; mund t\u00eb zgjidhen problemet aty ku \u00ebsht\u00eb e pak\u00ebndshme t\u00eb flas\u00ebsh, etj.\n<\/li>\n<li>\u00c7do punonj\u00ebs sheh t\u00ebr\u00eb frontin e pun\u00ebve dhe nuk harron asgj\u00eb.\n<\/li>\n<li>Sistemi i helpdesk e b\u00ebn komunikimin maksimalisht t\u00eb personalizuar, dhe sot ky \u00ebsht\u00eb nj\u00eb faktor i r\u00ebnd\u00ebsish\u00ebm i konkurrenc\u00ebs jo n\u00eb \u00e7mim. Kush \u00ebsht\u00eb mik p\u00ebr klientin, ka edhe t\u00eb ardhura \ud83d\ude09\n<\/li>\n<\/ul>\n<p>\nTeknologjia vet\u00eb nuk garanton nj\u00eb sh\u00ebrbim perfekt, por e rrit ndjesh\u00ebm sh brenda dhe cil\u00ebsin\u00eb e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes.<\/p>\n<p><b>Merrni masa! <\/b>Mbase, gabimi m\u00eb i madh kur punoni me sh\u00ebrbimin e mb\u00ebshtetjes \u00ebsht\u00eb t\u00eb mos matni rezultatet. Ky \u00ebsht\u00eb nj\u00eb nga departamentet m\u00eb t\u00eb matshme me metrika t\u00eb qarta: numri i biletave, kostoja e pun\u00ebs n\u00eb biletat, k\u00ebnaq\u00ebsia e klient\u00ebve etj. Matja e treguesve ofron mund\u00ebsin\u00eb p\u00ebr t\u00eb vler\u00ebsuar pun\u00ebn, p\u00ebr t\u00eb shp\u00ebrblyer, p\u00ebr t\u00eb implementuar nj\u00eb sistem motivimi material dhe jo material, d.m.th., p\u00ebr t\u00eb b\u00ebr\u00eb marr\u00ebdh\u00ebniet me inxhinier\u00ebt e sh\u00ebrbimit dhe punonj\u00ebsit e mb\u00ebshtetjes afatgjata. Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb arsye kemi implementuar nj\u00eb sistem t\u00eb kronometrave n\u00eb helpdesk-un ton\u00eb. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>.<\/p>\n<p><b class=\"spoiler_title\">Si e kemi b\u00ebr\u00eb ne<\/b>N\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> ju mund t\u00eb merrni parasysh shpenzimet e pun\u00ebs s\u00eb operator\u00ebve tuaj dhe specialist\u00ebve t\u00eb tjer\u00eb, si dhe t'i monetizoni ato me an\u00eb t\u00eb nj\u00eb klasifikuesi t\u00eb kategorive t\u00eb pun\u00ebve (list\u00eb \u00e7mimesh p\u00ebr sh\u00ebrbime). Sistemi lejon t\u00eb mbahen parasysh si pun\u00ebt e paguara ashtu edhe ato falas, n\u00eb lidhje me parat\u00eb dhe or\u00ebt norm\u00eb.<\/p>\n<p>Me raportin mbi shpenzimet e pun\u00ebs, pas p\u00ebrfundimit t\u00eb periudh\u00ebs s\u00eb raportimit (jav\u00eb, muaj, \u2026), mbledhin t\u00eb dh\u00ebna t\u00eb p\u00ebrmbledhura mbi shpenzimet e pun\u00ebs, mbi t\u00eb cilat mund t\u00eb l\u00ebshohen faturat p\u00ebr pages\u00eb dhe t\u00eb b\u00ebhet analiza n\u00eb lidhje me klient\u00ebt, operator\u00ebt dhe periudhat kohore.<\/p>\n<p><img decoding=\"async\" alt=\"Pse ju nevojitet nj\u00eb sh\u00ebrbim mb\u00ebshtetje q\u00eb nuk mb\u00ebshtet?\" src=\"\/wp-content\/uploads\/2019\/10\/384452246998ea11355ed9b5a4e7949f.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Panairi p\u00ebr regjistrimin e volumit t\u00eb shpenzimeve t\u00eb pun\u00ebs n\u00eb ZEDLine Support<\/i><\/p>\n<p>Por supuesto, no hay nada peor que la falta de soporte t\u00e9cnico o de servicio en una empresa. Muchas compa\u00f1\u00edas tienen un sistema de trabajo con clientes que es torpe y burocr\u00e1tico, dedicando poca atenci\u00f3n al servicio y al apoyo. M\u00e1s a\u00fan, incluso las empresas de servicio logran ofrecer un nivel de atenci\u00f3n al cliente incre\u00edblemente bajo: con tareas olvidadas, demoras y solicitudes perdidas. Amigos, el a\u00f1o 2020 se acerca, y sus clientes ya est\u00e1n saturados de marketing y ventas; es dif\u00edcil sorprenderlos y atraerlos, pero lo m\u00e1s caro y complicado es retenerlos. El servicio de atenci\u00f3n al cliente, el soporte, la asistencia, como se les llame, es el nuevo pilar de la empresa en su b\u00fasqueda por la lealtad de los clientes. As\u00ed que prestemos atenci\u00f3n a los soportistas, automatizamos y simplificamos su labor, para que los clientes est\u00e9n satisfechos y sean leales, mientras tu negocio aspira a nuevas alturas.<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/469655\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0430\u043d\u043e\u043d\u0441\u0438\u0440\u0443\u044e\u0442 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043e\u043d\u0438 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\u0437\u0430\u043c\u0435\u0442\u0438\u043b\u0438, \u0447\u0442\u043e \u043c\u044b, \u0430\u0439\u0442\u0438\u0448\u043d\u0438\u043a\u0438, \u0433\u043e\u0440\u0430\u0437\u0434\u043e \u043e\u0441\u0442\u0440\u0435\u0435 \u0432\u043e\u0441\u043f\u0440\u0438\u043d\u0438\u043c\u0430\u0435\u043c \u0438 \u043e\u0446\u0435\u043d\u0438\u0432\u0430\u0435\u043c \u0440\u0430\u0431\u043e\u0442\u0443 \u043c\u043d\u043e\u0433\u043e\u0447\u0438\u0441\u043b\u0435\u043d\u043d\u044b\u0445 \u0441\u043b\u0443\u0436\u0431 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0441\u0435\u0440\u0432\u0438\u0441-\u0446\u0435\u043d\u0442\u0440\u043e\u0432, \u0418\u0422-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u043e\u0432, \u0430\u0432\u0442\u043e\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0441\u043f\u0440\u0430\u0432\u043e\u0447\u043d\u044b\u0445 \u0441\u043b\u0443\u0436\u0431 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":28949,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-38587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0430\u043d\u043e\u043d\u0441\u0438\u0440\u0443\u044e\u0442 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442 \u0432 \u0441\u0432\u043e\u0435\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u043e 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