{"id":39510,"date":"2019-10-31T22:34:37","date_gmt":"2019-10-31T19:34:37","guid":{"rendered":"https:\/\/prohoster.info\/blog\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android\/"},"modified":"2019-10-31T22:34:37","modified_gmt":"2019-10-31T19:34:37","slug":"telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","title":{"rendered":"Anketat telefonike dhe k\u00ebrkimi n\u00eb CRM n\u00eb 3CX CFD, plugin i ri WP-Live Chat Support, p\u00ebrdit\u00ebsimi i aplikacionit p\u00ebr Android","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>N\u00eb dy jav\u00ebt e fundit, ne prezentuam disa p\u00ebrmir\u00ebsime interesante dhe nj\u00eb produkt t\u00eb ri. T\u00eb gjitha k\u00ebto novitete dhe p\u00ebrmir\u00ebsime p\u00ebrputhen me politik\u00ebn e 3CX p\u00ebr t\u00eb nd\u00ebrtuar nj\u00eb qend\u00ebr shum\u00ebkanalike t\u00eb thirrjeve e cila \u00ebsht\u00eb e p\u00ebrballueshme, mbi baz\u00ebn e UC PBX.<br \/>\n\u00a0\u00a0<\/p>\n<h2>Rivendosja e 3CX CFD - komponent\u00ebt Anket\u00eb dhe K\u00ebrko n\u00eb CRM<\/h2>\n<p>\nL\u00ebshimi i ri i 3CX Call Flow Designer (CFD) Update 3 p\u00ebrfshin nj\u00eb komponent t\u00eb ri Anket\u00eb (Survey), i cili lejon p\u00ebrdoruesin pa njohuri programimi t\u00eb krijoj\u00eb anketa telefonike automatike. P\u00ebrdoret nj\u00eb asistent vizual p\u00ebr konfigurimin e komponentit p\u00ebr krijimin e anket\u00ebs.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>\u00a0<img decoding=\"async\" alt=\"Anketat telefonike dhe k\u00ebrkimi n\u00eb CRM n\u00eb 3CX CFD, plugin i ri WP-Live Chat Support, p\u00ebrdit\u00ebsimi i aplikacionit p\u00ebr Android\" src=\"\/wp-content\/uploads\/2019\/10\/47c9234683548d7a0d60e77ee22a83cc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPara k\u00ebtij momenti, krijimi i anketave telefonike n\u00eb 3CX k\u00ebrkonte angazhimin e nj\u00eb programatori q\u00eb vendoste disa komponent\u00eb t\u00eb ndrysh\u00ebm CFD dhe i lidhte ata me kod n\u00eb C#. N\u00eb k\u00ebrkesat e p\u00ebrdoruesve, ne krijuam nj\u00eb komponent t\u00eb gatsh\u00ebm Anket\u00eb, i cili ka k\u00ebto mund\u00ebsi:<\/p>\n<ul>\n<li>Prononcon mesazhe t\u00eb p\u00ebrgjithshme, p\u00ebr shembull, p\u00ebrsh\u00ebndetje para fillimit t\u00eb anket\u00ebs dhe njoftimin p\u00ebr p\u00ebrfundimin e anket\u00ebs.\n<\/li>\n<li>B\u00ebn pyetje me lloje t\u00eb ndryshme, si \"Po \/ Jo\", \"vler\u00ebsoni nga \/ deri\", dhe mund t\u00eb regjistroj\u00eb nj\u00eb p\u00ebrgjigje me z\u00eb.\n<\/li>\n<li>Grumbullon p\u00ebrgjigjet e abonent\u00ebve n\u00eb nj\u00eb skedar CSV, duke shtuar, n\u00ebse nevojitet, informacion t\u00eb shtuar.\n<\/li>\n<\/ul>\n<p>\nPo ashtu, n\u00eb l\u00ebshimin e ri t\u00eb CFD u shfaq nj\u00eb komponent K\u00ebrko n\u00eb CRM (CRM Lookup). Ai lejon nxjerrjen e t\u00eb dh\u00ebnave nga sistemi CRM i lidhur me 3CX. Vet\u00eb CRM lidhet me 3CX si zakonisht - n\u00eb nd\u00ebrfaqen e menaxhimit t\u00eb 3CX. T\u00eb dh\u00ebnat e marra nga k\u00ebrkesa kalohen p\u00ebr p\u00ebrpunim t\u00eb m\u00ebtejsh\u00ebm me aplikacionin e z\u00ebrit CFD.<\/p>\n<p><img decoding=\"async\" alt=\"Anketat telefonike dhe k\u00ebrkimi n\u00eb CRM n\u00eb 3CX CFD, plugin i ri WP-Live Chat Support, p\u00ebrdit\u00ebsimi i aplikacionit p\u00ebr Android\" src=\"\/wp-content\/uploads\/2019\/10\/de3396bc4a5dbb8970601e5e1a86a514.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNj\u00eb shembull tipik i p\u00ebrdorimit t\u00eb komponentit:<\/p>\n<ol>\n<li>Kur ka nj\u00eb thirrje hyr\u00ebse, ID e Thirr\u00ebsit kalon n\u00eb CRM.\n<\/li>\n<li>N\u00ebse klienti me at\u00eb ID Thirr\u00ebsi gjendet, k\u00ebrkesa nxjerr numrin e shtes\u00ebs t\u00eb menaxherit q\u00eb \u00ebsht\u00eb i lidhur me k\u00ebt\u00eb klient.\n<\/li>\n<li>Aplikacioni CFD merr numrin e shtes\u00ebs dhe b\u00ebn transferimin e thirrjes (duke p\u00ebrdorur komponentin Transfer) n\u00eb numrin e brendsh\u00ebm t\u00eb menaxherit.\n<\/li>\n<\/ol>\n<p>\nN\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb, klienti gjithmon\u00eb p\u00ebrfundon te menaxheri i tij q\u00eb ofron sh\u00ebrbim. M\u00eb par\u00eb, CFD nuk kishte nj\u00eb mjet t\u00eb till\u00eb t\u00eb p\u00ebrshtatsh\u00ebm dhe k\u00ebrkonte nd\u00ebrveprime t\u00eb komplikuara midis disa komponent\u00ebve, t\u00eb cil\u00ebt lidhnin p\u00ebrs\u00ebri, nga nj\u00eb zhvillues i kualifikuar.<\/p>\n<p>Le t\u00eb p\u00ebrs\u00ebrisim - p\u00ebr t\u00eb p\u00ebrdorur CRM Lookup, s\u00eb pari duhet t\u00eb lidhet nj\u00eb nga <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/crm-integration\/\">k\u00ebto sisteme CRM<\/a><\/noindex>, dhe n\u00ebse CRM juaj nuk \u00ebsht\u00eb n\u00eb list\u00eb - p\u00ebrdorni <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/crm-integration\/\">3CX REST API<\/a><\/noindex>.<br \/>\nP\u00ebr t\u00eb punuar me 3CX CFD v16 Update 3, nevojiten <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/470521\/\">3CX V16 Update 3<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"http:\/\/downloads.3cx.com\/downloads\/3CXCallFlowDesigner.exe\">Shkarkoni Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/call-flow-designer-manual\/\">Dokumentacioni i Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/vad-change-log\/\">Regjistri i plot\u00eb i ndryshimeve<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>3CX blen pluginin WP-Live Chat p\u00ebr qendrat e kontaktit multikanal<\/h2>\n<p>\nKoh\u00ebt e fundit ne kemi bler\u00eb <noindex><a rel=\"nofollow\" href=\"http:\/\/www.3cx.com\/wp-live-chat\/\">WP-Live Chat Support<\/a><\/noindex> \u2013 nj\u00eb plugin i njohur p\u00ebr biseda me vizitor\u00ebt e faqes me analiza n\u00eb koh\u00eb reale. Ky \u00ebsht\u00eb chat-i m\u00eb i popullarizuar p\u00ebr WordPress \u2013 ka m\u00eb shum\u00eb se 1 milion shkarkime dhe m\u00eb shum\u00eb se 1000 shkarkime t\u00eb p\u00ebrditshme. Blerja e teknologjis\u00eb WP-Live Chat vjen pas lansimit t\u00eb plugin-it ton\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">3CX Live Chat<\/a><\/noindex>, i prezantuar me 3CX v16. T\u00eb gjitha k\u00ebto hapa jan\u00eb t\u00eb orientuar drejt realizimit t\u00eb nj\u00eb qendre kontakti multikanal t\u00eb leht\u00eb p\u00ebr t'u p\u00ebrdorur dhe t\u00eb standardizuar me nj\u00eb \u00e7mim sa m\u00eb t\u00eb p\u00ebrballuesh\u00ebm.<\/p>\n<p>P\u00ebr informacion: WP-Live Chat u l\u00ebshua n\u00eb vitin 2014 nga kompania jugafrikane Code Cabin \u2013 zhvilluesi i zgjidhjeve p\u00ebr e-commerce. 3CX do t\u00eb zhvilloj\u00eb aktivisht WP-Live Chat Support, i cili do t\u00eb jet\u00eb i disponuesh\u00ebm falas si nj\u00eb produkt i ve\u00e7ant\u00eb. Ndryshe nga markat e tjera <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex>, WP-Live Chat nuk p\u00ebrfshin audio \/ video komunikimin me vizitor\u00ebt e faqes, por ka analitik\u00eb t\u00eb gjer\u00eb p\u00ebr veprimet online t\u00eb p\u00ebrdoruesve.<\/p>\n<h2>P\u00ebrdit\u00ebsimi 3CX p\u00ebr Android Beta<\/h2>\n<p>\nNj\u00eb beta e re e aplikacionit 3CX p\u00ebr Android ka marr\u00eb disa p\u00ebrmir\u00ebsime t\u00eb r\u00ebnd\u00ebsishme, t\u00eb bazuara n\u00eb feedback-un tuaj.<\/p>\n<p>N\u00ebse telefoni \u00ebsht\u00eb l\u00ebvizur jasht\u00eb rrjetit lokal (dhe lidhja me IP ka ndryshuar n\u00eb nj\u00eb lidhje me FQDN), ndonj\u00ebher\u00eb ndodhte q\u00eb gjat\u00eb tentativ\u00ebs p\u00ebr telefonat\u00eb shfaqej gabimi 'request failed error'. Tani problemi \u00ebsht\u00eb zgjidhur.<\/p>\n<p>Bashk\u00eb me emrin e abonentit (n\u00eb nd\u00ebrfaqet e aplikacioneve Status dhe Chat) tani shfaqet emri i telefonit t\u00eb larg\u00ebt (i lidhur p\u00ebrmes nd\u00ebr-stacionit trunk) t\u00eb 3CX. Kjo \u00ebsht\u00eb e p\u00ebrshtatshme, n\u00ebse n\u00eb organizat\u00eb ka dy punonj\u00ebs me emra t\u00eb nj\u00ebjt\u00eb, por q\u00eb punojn\u00eb n\u00eb zyra t\u00eb ndryshme (t\u00eb lidhura me 3CX t\u00eb ndryshme). P\u00ebr m\u00eb tep\u00ebr, emri i 3CX tani shfaqet pran\u00eb ID-s\u00eb s\u00eb thirr\u00ebsit t\u00eb punonj\u00ebsit. Kjo leht\u00ebson t\u00eb kuptoni shpejt se nga cila zyr\u00eb \/ nga cili 3CX ju telefonojn\u00eb.<\/p>\n<p>Gjithashtu \u00ebsht\u00eb p\u00ebrmir\u00ebsuar nd\u00ebrfaqja e d\u00ebgjimit t\u00eb post\u00ebs zanore. Tani ju shihni nj\u00eb list\u00eb t\u00eb plot\u00eb mesazhesh me opsionet p\u00ebrkat\u00ebse. Zgjidhni opsionin e duhur dhe mesazhi do t\u00eb luhet n\u00eb player-in e integruar Google Play Music.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"X91mDlxsiuU\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/X91mDlxsiuU\/hqdefault.jpg\" alt=\"Luaj videon\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\nP\u00ebrmir\u00ebsime t\u00eb tjera p\u00ebr 3CX p\u00ebr Android Beta:<\/p>\n<ul>\n<li>\u00cbsht\u00eb shtuar opsioni 'Mos m\u00eb k\u00ebrko m\u00eb' kur i jepni aplikacionit akses n\u00eb adresarin e telefonit.\n<\/li>\n<li>Skedar\u00ebt e transferuar ngarkohet n\u00eb nj\u00eb dosje t\u00eb ve\u00e7ant\u00eb sipas rekomandimeve p\u00ebr zhvillim p\u00ebr Android 10.\n<\/li>\n<li>Filtri i ri i r\u00ebnies p\u00ebr kontaktet jep mund\u00ebsin\u00eb t\u00eb shfaqni t\u00eb gjitha kontaktet, vet\u00ebm kontaktet 3CX, ose vet\u00ebm kontaktet e pajisjeve Android.\n<\/li>\n<li>Numri maksimal i pjes\u00ebmarr\u00ebsve n\u00eb konferenc\u00eb sipas k\u00ebrkes\u00ebs \u00ebsht\u00eb 3. P\u00ebr konferenca me m\u00eb shum\u00eb pjes\u00ebmarr\u00ebs, p\u00ebrdorni Planifikuesin e Konferencave.\n<\/li>\n<\/ul>\n<p>\nMund t\u00eb shkarkoni aplikacionin duke u lidhur me <noindex><a rel=\"nofollow\" href=\"https:\/\/play.google.com\/apps\/testing\/com.tcx.sipphone14\">programin e Beta-testimit t\u00eb 3CX p\u00ebr Android<\/a><\/noindex>. N\u00ebse keni probleme me aplikacionin ose d\u00ebshira p\u00ebr t\u00eb l\u00ebn\u00eb koment, ju lutemi l\u00ebrni nj\u00eb shqyrtim n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/community\/forums\/android.34\/\">forum<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/3cxphone-android-build-history\/\">Regjistri i plot\u00eb i ndryshimeve<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/473318\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043e\u0434\u0438\u043d \u043d\u043e\u0432\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043d\u043e\u0432\u0438\u043d\u043a\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0435 3CX \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043d\u0430 \u0431\u0430\u0437\u0435 UC \u0410\u0422\u0421 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u0430. \u00a0\u00a0 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX CFD \u2014 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u041e\u043f\u0440\u043e\u0441 \u0438 \u041f\u043e\u0438\u0441\u043a \u0432 CRM \u0421\u0432\u0435\u0436\u0438\u0439 \u0440\u0435\u043b\u0438\u0437 3CX Call Flow Designer (CFD) Update 3 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442 \u041e\u043f\u0440\u043e\u0441 (Survey), [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":39511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-39510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 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