{"id":52945,"date":"2019-11-20T00:00:00","date_gmt":"2019-11-19T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/crm-s-chelovecheskim-litsom"},"modified":"2020-02-18T14:00:46","modified_gmt":"2020-02-18T11:00:46","slug":"crm-s-chelovecheskim-litsom","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/crm-s-chelovecheskim-litsom","title":{"rendered":"CRM me fytyr\u00eb njer\u00ebzore","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>\u00abPo implementimin e CRM? E qart\u00eb, jemi n\u00ebn mbik\u00ebqyrje, tani vet\u00ebm kontrolli dhe raportet\u00bb, k\u00ebshtu mendojn\u00eb shumica e punonj\u00ebsve t\u00eb kompanive, sapo d\u00ebgjojn\u00eb se puna s\u00eb shpejti do t\u00eb kaloj\u00eb n\u00eb CRM. Mendohet se CRM \u00ebsht\u00eb nj\u00eb program p\u00ebr menaxherin dhe interesat e tij ekskluzive. Kjo nuk \u00ebsht\u00eb e v\u00ebrtet\u00eb. Mendoni sa shpesh ju:<\/p>\n<ul>\n<li>kishit harruar t\u00eb b\u00ebni nj\u00eb detyr\u00eb ose t\u00eb ktheheshit n\u00eb ndonj\u00eb pun\u00eb\n<\/li>\n<li>kishit harruar t\u00eb telefononi nj\u00eb klient ose t\u00eb d\u00ebrgoni informacione te koleg\u00ebt\n<\/li>\n<li>kishit mbledhur s\u00ebrish t\u00eb dh\u00ebnat e nevojshme p\u00ebr pun\u00eb\n<\/li>\n<li>kishit k\u00ebrkuar t\u00eb dh\u00ebna nga koleg\u00ebt dhe prisnit ato p\u00ebr tri dit\u00eb\n<\/li>\n<li>kishit k\u00ebrkuar personin p\u00ebrgjegj\u00ebs p\u00ebr vones\u00ebn n\u00eb pun\u00eb\n<\/li>\n<li>kishit kontaktuar koleg\u00ebt ose shefin, por keni marr\u00eb refuzim p\u00ebr shkak t\u00eb angazhimeve t\u00eb tyre.<\/li>\n<\/ul>\n<p>\nN\u00ebse ka ndodhur, vazhdoni t\u00eb lexoni, organizimi i pun\u00ebs nuk \u00ebsht\u00eb vet\u00ebm lexim libri mbi prokrastinimin dhe menaxhimin e koh\u00ebs, por \u00ebsht\u00eb gjithashtu nj\u00eb mjet i shk\u00eblqyer n\u00eb duar. Dhe n\u00ebse nuk ka ndodhur \u2014 Zot, kush jeni ju?!<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/476310\/\"><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/baa5fbcde8d23e770d0502fb2476ea36.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nSipas Insight Managing Consulting, 64% e suksesit t\u00eb implementimit t\u00eb CRM varet nga mb\u00ebshtetja e punonj\u00ebsve t\u00eb organizat\u00ebs. 42% e problemeve me CRM ndodhin gjithashtu p\u00ebr shkak t\u00eb punonj\u00ebsve. Dhe e dini, ne nuk jemi t\u00eb habitur nga kjo statistik\u00eb. Jo se gjat\u00eb 13 viteve t\u00eb zhvillimit dhe implementimit <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><b>RegionSoft CRM<\/b><\/a><\/noindex> ne kemi par\u00eb gjith\u00e7ka, por ne e dim\u00eb 3 shkaqet kryesore pse sistemi CRM dhe punonj\u00ebsit e kompanis\u00eb p\u00ebrfundojn\u00eb n\u00eb an\u00eb t\u00eb ndryshme t\u00eb \u00abfrontit\u00bb.<\/p>\n<ol>\n<li>CRM konsiderohet si nj\u00eb zgjidhje teknologjike e thjesht\u00eb. Sipas mendimeve t\u00eb shum\u00eb p\u00ebrdoruesve, \u00ebsht\u00eb vet\u00ebm nj\u00eb program q\u00eb duhet t\u00eb b\u00ebj\u00eb di\u00e7ka dhe q\u00eb merr koh\u00eb p\u00ebr t\u00eb mbushur t\u00eb dh\u00ebnat. N\u00eb t\u00eb v\u00ebrtet\u00eb, sistemi CRM \u00ebsht\u00eb para s\u00eb gjithash njer\u00ebzit q\u00eb e p\u00ebrdorin dhe e aplikojn\u00eb si nj\u00eb mjet. N\u00ebse vendosni nj\u00eb saw n\u00eb tavolin\u00eb (edhe n\u00ebse \u00ebsht\u00eb e ndezur), ajo nuk do t\u00eb b\u00ebj\u00eb asgj\u00eb, vet\u00ebm do t\u00eb konsumoj\u00eb energji. N\u00ebse ia jepni n\u00eb duar nj\u00eb mjesht\u00ebr, do t\u00eb merrni nj\u00eb produkt t\u00eb shk\u00eblqyer. Po ashtu, nj\u00eb menaxher i aft\u00eb do t'i nxjerr\u00eb maksimumin CRM, p\u00ebr t\u00eb maksimizuar t\u00eb ardhurat, nd\u00ebrsa nj\u00eb shit\u00ebs i len\u00eb vet\u00ebm do ta prish\u00eb baz\u00ebn me t\u00eb dh\u00ebna t\u00eb pap\u00ebrshtatshme.\n<\/li>\n<li>CRM \u00ebsht\u00eb nj\u00eb program p\u00ebr shitje. Disa koh\u00eb m\u00eb par\u00eb, po, k\u00ebshtu ishte. Tani pothuajse nuk ka zgjidhje t\u00eb tilla, ato minimale \"mbulojn\u00eb\" detyrat e shitjeve dhe marketingut, nd\u00ebrsa ato t\u00eb avancuara univerzale \u2014 dhe t\u00eb shitjeve, dhe t\u00eb marketingut, dhe t\u00eb prodhimit, dhe magazin\u00ebs, etj. CRM sot \u2014 \u00ebsht\u00eb nj\u00eb ekosistem korporativ q\u00eb thjeshton pun\u00ebn e pothuajse \u00e7do punonj\u00ebsi, redukton komunikimin direkt, thjeshton shumic\u00ebn e proceseve. Por p\u00ebr k\u00ebt\u00eb, duhet menduar, p\u00ebrpjekur, refaktorizuar proceset. M\u00eb e leht\u00eb \u00ebsht\u00eb t\u00eb thuash se \"asgj\u00eb s'punon, kot e vendos\u00ebm\".\u00a0\n<\/li>\n<li>CRM \u00ebsht\u00eb nj\u00eb program p\u00ebr shefin, me ndihm\u00ebn e t\u00eb cilit ai do t\u00eb vendos\u00eb kontroll dhe do t\u00eb shp\u00ebrndaj\u00eb masa drakonike n\u00eb \u00e7do punonj\u00ebs. Kjo \u00ebsht\u00eb nj\u00eb g\u00ebnjesht\u00ebr: shumica e CRM-ve nuk kan\u00eb funksione t\u00eb kontrollit fizik dhe informacionit, si\u00e7 jan\u00eb kontrollet p\u00ebr inputin, monitorimi i koh\u00ebs s\u00eb pun\u00ebs sipas minutave, kontrolli i mosveprimit t\u00eb punonj\u00ebsve ose regjistrimi i historis\u00eb s\u00eb vizitave t\u00eb faqeve t\u00eb internetit. I gjith\u00eb kontrolli kryhet n\u00eb t\u00eb nj\u00ebjtin nivel si\u00e7 ishte para CRM: raportet, regjistrimi i veprimeve brenda sistemit, KPI, etj.\n<\/li>\n<\/ol>\n<p>\nK\u00ebto tri keqkuptime shum\u00eb \"frenojn\u00eb\" interesin e sip\u00ebrmarr\u00ebsve rus\u00eb p\u00ebr CRM, formojn\u00eb mite t\u00eb \u00e7uditshme nga asgj\u00eb dhe shpesh jan\u00eb shkaku i refuzimit t\u00eb zbatimit.\u00a0<\/p>\n<p>Sigurisht, nuk \u00ebsht\u00eb ashtu. CRM-i \u00ebsht\u00eb i nevojsh\u00ebm para s\u00eb gjithash p\u00ebr punonj\u00ebsit. P\u00ebr m\u00eb tep\u00ebr, ajo i ndihmon shum\u00eb atyre.<\/p>\n<blockquote><p><b>Pes\u00eb rreshta reklame<\/b><\/p>\n<p>Ne jemi kund\u00ebr kontrollit t\u00eb koh\u00ebs dhe ndonj\u00ebher\u00eb ndjek\u00ebsve n\u00eb pun\u00eb \u2014 ne jemi p\u00ebr mjete t\u00eb rehatshme pune p\u00ebr punonj\u00ebsit. Ton\u00eb <b>i ri<\/b> <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>sh\u00ebrbimi n\u00eb cloud ZEDLine Support<\/b><\/a><\/noindex>\u00a0 \u2014 nj\u00eb software i dobish\u00ebm p\u00ebr \u00e7do sh\u00ebrbim mb\u00ebshtetje, t\u00eb brendsh\u00ebm dhe t\u00eb klientit. Krijimi i portalit tuaj z\u00eb vet\u00ebm 5 minuta, nd\u00ebrsa konfigurimi fillestar 10-15 minuta. Bashkohuni! Po p\u00ebr ata q\u00eb kan\u00eb nevoj\u00eb p\u00ebr CRM, ajo \u00ebsht\u00eb k\u00ebtu \u2014 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex>.<\/p><\/blockquote>\n<h2>CRM \u00ebsht\u00eb shoku i punonj\u00ebsve t\u00eb kompanis\u00eb<\/h2>\n<p><\/p>\n<h4>Me klient\u00ebt \u2014 m\u00eb e leht\u00eb<\/h4>\n<p>\nE r\u00ebnd\u00ebsishme n\u00eb CRM \u2014 \u00ebsht\u00eb puna me klient\u00ebt, n\u00eb \u00e7do aspekt: teknik, tregtar, etj. Kjo \u00ebsht\u00eb e rehatshme, e qart\u00eb, informative, m\u00eb e leht\u00eb se sa pa ndonj\u00eb automatizim. Kur nj\u00eb punonj\u00ebs ka CRM si nj\u00eb qend\u00ebr dijesh dhe informacioni aktual p\u00ebr klientin, \u00ebsht\u00eb shum\u00eb m\u00eb e leht\u00eb t\u00eb duket nj\u00eb kompani e besueshme q\u00eb e vler\u00ebson, e mban mend dhe e do \u00e7do klient.<\/p>\n<p>Mund t\u00eb japim nj\u00eb shembull q\u00eb bazohet n\u00eb p\u00ebrvoj\u00ebn ton\u00eb t\u00eb vet\u00eb. Shpesh her\u00eb n\u00eb zyr\u00ebn ton\u00eb, d\u00ebgjojm\u00eb thirrje kur njer\u00ebzit thon\u00eb: \u201cNe kemi bashk\u00ebpunuar me ju para 5 ose 7 vjet\u00ebsh, por ndoshta nuk e mbani mend...\u201d. Dhe ata d\u00ebgjojn\u00eb si p\u00ebrgjigje: \u201cSi mos ta mbajm\u00eb mend, Dmitri Sergevici, kemi sistemin ton\u00eb CRM, madje mund t\u00eb them se kur dhe p\u00ebr cilat produkte jeni interesuar, sa her\u00eb kemi biseduar me ju n\u00eb telefon dhe \u00e7far\u00eb temash kemi diskutuar... E v\u00ebrteta \u00ebsht\u00eb se punonj\u00ebsi q\u00eb ju \u00ebsht\u00eb kujdesur at\u00ebher\u00eb, nuk punon me ne tashm\u00eb prej 3 vjet\u00ebsh...\u201d \ud83d\ude42 Dhe kjo \u00ebsht\u00eb vet\u00ebm mund\u00ebsit\u00eb fillestare, bazike t\u00eb CRM.<\/p>\n<p><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/064c9c6eb0518c335eb33f7d33181b29.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Kartela e klientit n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex>. Bloku i sip\u00ebrm \u2014 t\u00eb gjitha informacionet p\u00ebr klientin, t\u00eb cilat ju teoretikisht mund t'i futni dhe grumbulloni. Bloku i posht\u00ebm \u2014 aktiviteti operacional, rutina dhe nd\u00ebrveprimet me klientin. N\u00ebse plot\u00ebsoni gjith\u00e7ka, kjo do t\u00eb ishte pothuajse dosja m\u00eb e mrekullueshme e biznesit \ud83d\ude09<\/i><\/p>\n<h4>Pa vonesa dhe probleme<\/h4>\n<p>\nRreziku imazhor i kompanis\u00eb zvog\u00eblohet dhe zhduket frika e punonj\u00ebsit q\u00eb t\u00eb jet\u00eb shkaku i problemeve reputacionale. N\u00ebse menaxheri humb nj\u00eb takim ose harron p\u00ebr nj\u00eb telefonat\u00eb, kjo duket si pap\u00ebrgjegjshm\u00ebri e kompanis\u00eb, munges\u00eb interesimi p\u00ebr marr\u00ebveshjen. \u00c7far\u00eb mund t\u00eb imagjinosh m\u00eb keq? CRM siguron p\u00ebrmbajtjen e afateve, transparenc\u00ebn e ngarkesave t\u00eb punonj\u00ebsve, ajo vet\u00eb d\u00ebrgon kujtesa, k\u00ebshtu q\u00eb nuk \u00ebsht\u00eb e mundur t\u00eb humbas\u00ebsh nj\u00eb ngjarje.\u00a0<\/p>\n<p>P\u00ebr m\u00eb tep\u00ebr, kalendar\u00ebt dhe planifikuesit korporativ\u00eb lejojn\u00eb t\u00eb shihni ngarkes\u00ebn e kolegut tuaj t\u00eb nevojsh\u00ebm dhe t\u00eb respektoni koh\u00ebn e tij ose t\u00eb k\u00ebrkoni nj\u00eb pjes\u00eb t\u00eb koh\u00ebs s\u00eb tij t\u00eb lir\u00eb \u2014 kjo komunikim zvog\u00eblon konfliktin, por nuk formon marr\u00ebdh\u00ebnie formale, sepse ne t\u00eb gjith\u00eb jemi m\u00ebsuar me kalendar\u00ebt dhe plug-in\u00ebt n\u00eb jet\u00ebn ton\u00eb personale, ata nuk kan\u00eb asnj\u00eb lidhje me marr\u00ebdh\u00ebniet e ngurta n\u00eb pun\u00eb.<\/p>\n<p><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/1228214fdc2c5ef623a1441e85544877.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>N\u00eb desktopin e CRM-s\u00eb shfaqen pun\u00ebt aktuale (ne i quajm\u00eb t\u00eb kalueshme, pasi ato nuk lidhen me data t\u00eb caktuara), si dhe insignat n\u00eb panelin e Ndihm\u00ebsit \u2014 numrat q\u00eb ju tregojn\u00eb ku duhet t\u00eb shkoni n\u00eb nd\u00ebrfaqe dhe \u00e7far\u00eb t\u00eb b\u00ebni. Po ashtu ka kujtesa pop-up, SMS dhe njoftime me email. Provo mos e harro!<\/i><\/p>\n<h4>Shpejt\u00ebsia e pun\u00ebs<\/h4>\n<p>\nShpejt\u00ebsia e pun\u00ebs rritet ndjesh\u00ebm. Gjith\u00e7ka duket se hyrja e t\u00eb dh\u00ebnave n\u00eb sistemin CRM e rrit koh\u00ebn e shpenzuar n\u00eb pun\u00ebt operative. Ky \u00ebsht\u00eb nj\u00eb mashtrim logjik, t\u00eb cilin kund\u00ebrshtar\u00ebt e CRM e p\u00ebrdorin p\u00ebr q\u00ebllime t\u00eb tyre egoiste. N\u00eb t\u00eb v\u00ebrtet\u00eb, gjith\u00e7ka funksionon ndryshe: t\u00eb gjitha informacionet e nevojshme p\u00ebr klientin futen nj\u00eb her\u00eb dhe m\u00eb pas kjo mund\u00ebson nj\u00eb kursim t\u00eb madh kohe: formular\u00ebt fillestar\u00eb p\u00ebrgatiten n\u00eb baz\u00eb t\u00eb template-ve t\u00eb p\u00ebrgatitura paraprakisht, pothuajse p\u00ebr disa sekonda, thirrjet hyr\u00ebse dhe dal\u00ebse regjistrohen dhe mund t\u00eb d\u00ebgjohen direkt nga karta e klientit, posta korporative organizohet dhe shp\u00ebrndahet n\u00eb kontaktet dhe klient\u00ebt (t\u00eb pakt\u00ebn n\u00eb RegionSoft CRM \u00ebsht\u00eb k\u00ebshtu).\u00a0<\/p>\n<p>Por, p\u00ebrpar\u00ebsia kryesore e shpejtimit t\u00eb pun\u00ebs me CRM nuk q\u00ebndron vet\u00ebm n\u00eb rutin\u00ebn operative, por n\u00eb faktin se, pasi t\u00eb zot\u00ebrohet sistemi CRM, prodhueshm\u00ebria rritet dhe koha e ciklit t\u00eb jet\u00ebs s\u00eb procesit t\u00eb shitjes gjithashtu zvog\u00eblohet, \u00e7ka do t\u00eb thot\u00eb se ka nj\u00eb mund\u00ebsi p\u00ebr rritjen e t\u00eb ardhurave. Kjo ndikon n\u00eb m\u00ebnyr\u00eb t\u00eb t\u00ebrthort\u00eb n\u00eb rritjen e pag\u00ebs ose formimin e bonuseve.<\/p>\n<h4>KPI<\/h4>\n<p>\nN\u00ebse b\u00ebni nj\u00eb grup t\u00eb arsyesh\u00ebm KPI, t\u00eb matsh\u00ebm dhe q\u00eb v\u00ebrtet varet nga p\u00ebrpjekjet e punonj\u00ebsit, CRM me sistemin e nd\u00ebrtuar t\u00eb llogaritjes s\u00eb KPI do t\u00eb jet\u00eb nj\u00eb motivuese e shk\u00eblqyer p\u00ebr punonj\u00ebsin, pasi ai do t\u00eb ket\u00eb vazhdimisht para syve bare t\u00eb p\u00ebrparimit n\u00eb arritjen e q\u00ebllimeve dhe do t\u00eb mund t\u00eb rigrupoj\u00eb p\u00ebrpjekjet e tij p\u00ebr t\u00eb 'arritur' indeksin maksimal dhe p\u00ebr t\u00eb marr\u00eb bonusin e merituar. K\u00ebshtu, do t\u00eb merret nj\u00eb mekaniz\u00ebm kontrolli p\u00ebr arritjen e q\u00ebllimeve, si ato t\u00eb p\u00ebrgjithshme ashtu edhe p\u00ebr \u00e7do deg\u00eb\/punonj\u00ebs, nd\u00ebrsa punonj\u00ebsi do t\u00eb mund t\u00eb automatizoj\u00eb pun\u00ebn e tij dhe t\u00eb jet\u00eb m\u00eb efikas.<\/p>\n<p><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/64edc48c09cbc9b4937b3db534527aca.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Monitori yn\u00eb i preferuar KPI n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> \u2014 t\u00eb gjitha q\u00ebllimet jan\u00eb si n\u00eb nj\u00eb p\u00ebll\u00ebmb\u00eb. T\u00eb dh\u00ebnat mund t\u00eb personalizohen, dhe numri i tyre \u00ebsht\u00eb i limituar vet\u00ebm nga kufijt\u00eb e arsyesh\u00ebm.<\/i><\/p>\n<h4>Pun\u00eb ekipore pa frik\u00eb dhe akuz\u00eb<\/h4>\n<p>\nCRM sistemi \u00ebsht\u00eb nj\u00eb form\u00eb e pun\u00ebs n\u00eb ekip. Kjo mund\u00ebsi e saj \u00ebsht\u00eb e bazuar n\u00eb arkitektur\u00ebn softuerike: nj\u00eb baz\u00eb t\u00eb vetme t\u00eb dh\u00ebnash q\u00eb ofron informacion p\u00ebr nd\u00ebrfaqen e p\u00ebrdoruesit t\u00eb shit\u00ebsit, mb\u00ebshtetjes, marketerit, depozituesit dhe k\u00ebshtu me radh\u00eb. Tani marketeri ose menaxheri nuk ka nevoj\u00eb t\u00eb k\u00ebrkoj\u00eb se cili produkt ka shitur m\u00eb keq dhe cili ka mbetur n\u00eb depo - ai mund t\u00eb ket\u00eb akses n\u00eb informacionin e nevojsh\u00ebm tregtar dhe t\u00eb nxjerr\u00eb p\u00ebrfundime, t\u00eb ndreq\u00eb plane. Nd\u00ebrkoh\u00eb, puna e t\u00eb gjith\u00eb ekipit \u00ebsht\u00eb e orientuar p\u00ebr t\u00eb mbajtur informacionin aktual.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/b02291268f6923abaec32c6558279725.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Planifikuesi i grupit - n\u00eb thelb \u00ebsht\u00eb nj\u00eb diagram Gantt, \u00ebsht\u00eb e dukshme p\u00ebrgjegj\u00ebsia, niveli i p\u00ebrfundimit, afatet dhe t\u00eb tjera.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/7dab95648b901d4398f1ee71847b40cb.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nPlanifikuesi i nd\u00ebrprer\u00eb trejav\u00ebsh - nj\u00eb pasqyr\u00eb e angazhimit t\u00eb gjith\u00eb ekipit p\u00ebr tre jav\u00eb p\u00ebrpara.<\/p>\n<p><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/29415e8d2b5841397f2845ef2b19cb62.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nNj\u00eb plan vizual i dit\u00ebs p\u00ebr \u00e7do punonj\u00ebs, mund t\u00eb kalosh direkt nga planifikuesit.<\/i><\/p>\n<p>Punonj\u00ebsit p\u00ebrdorin nj\u00eb ambient t\u00eb vet\u00ebm t\u00eb CRM-s\u00eb p\u00ebr t\u00eb shqyrtuar informacionin, p\u00ebr t\u00eb deleguar detyra dhe p\u00ebr t\u00eb punuar s\u00eb bashku n\u00eb projekte, k\u00ebshtu q\u00eb marr\u00ebdh\u00ebniet e brendshme b\u00ebhen produktive. P\u00ebrpjekjet e ekipit jan\u00eb t\u00eb bashkuara brenda CRM si nj\u00eb mjet p\u00ebr menaxhimin e marr\u00ebdh\u00ebnieve me klient\u00ebt, dhe ky qasje ofron nj\u00eb efekt sinergetik, q\u00eb nuk \u00ebsht\u00eb e arritshme brenda konstatimeve-standard t\u00eb bisedave-diskutimeve.<\/p>\n<h4>P\u00ebrgjegj\u00ebsit nuk humbasin.<\/h4>\n<p>\nMund t\u00eb themi se gj\u00ebja m\u00eb e pak\u00ebndshme n\u00eb pun\u00ebn n\u00eb ekip \u00ebsht\u00eb t\u00eb k\u00ebrkosh fajtor\u00ebt p\u00ebr ndonj\u00eb ngecje ose vones\u00eb t\u00eb caktuar t\u00eb procesit t\u00eb biznesit. Punonj\u00ebsit fillojn\u00eb t\u00eb hedhin fajin tek nj\u00ebri-tjetri, p\u00ebrpiqen t\u00eb justifikojn\u00eb veten dhe t\u00eb akuzojn\u00eb koleg\u00ebt, duke e zbehur procesin n\u00eb nj\u00eb p\u00ebrgjegj\u00ebsi kolektive. CRM lufton edhe me k\u00ebt\u00eb problem: proceset e biznesit me ndihm\u00ebn e nj\u00eb nd\u00ebrtuesi vizual, protokollim t\u00eb plot\u00eb t\u00eb l\u00ebvizjeve n\u00eb faza, kontrollimin e afateve normative t\u00eb p\u00ebrfundimit, parametrat interaktiv\u00eb zgjidhin problemin e p\u00ebrgjegj\u00ebsis\u00eb s\u00eb punonj\u00ebsve dhe transparenc\u00ebs s\u00eb pun\u00ebs deri n\u00eb themel. Procesi protokollohet dhe gjithmon\u00eb mund t\u00eb shikohet se te kush ka ndodhur nj\u00eb vones\u00eb ose ndales\u00eb.\u00a0<\/p>\n<p>Prandaj, nuk duhet t\u00eb frik\u00ebsohemi nga proceset e biznesit, madje edhe n\u00eb kompani t\u00eb vogla - ato do t\u00eb jen\u00eb gjithandej t\u00eb dobishme dhe do t\u00eb ndikojn\u00eb ndjesh\u00ebm n\u00eb rregullin brenda kompanis\u00eb.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"CRM me fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/a2b1b4e013ed550ece1ffcd777fe78e8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Procesi i biznesit n\u00eb RegionSoft CRM - leht\u00eb \u00ebsht\u00eb i nd\u00ebrtuesh\u00ebm, leht\u00eb menaxhohet.<\/i><\/p>\n<h4>Kompania, lejo t\u00eb drejtoj.<\/h4>\n<p>\nCRM-ja lejon \u00e7do punonj\u00ebsi ndjenj\u00ebn e t\u00eb qenit udh\u00ebheq\u00ebs n\u00eb procesin e biznesit: sa m\u00eb shum\u00eb njohuri t\u00eb ken\u00eb punonj\u00ebsit tuaj, aq m\u00eb shum\u00eb t\u00eb drejta dhe mund\u00ebsi kan\u00eb ata. T\u00eb dh\u00ebnat e sakta, t\u00eb grumbulluara dhe p\u00ebrpunuara n\u00eb CRM modern, ndihmojn\u00eb n\u00eb zgjidhjen e problemeve t\u00eb klient\u00ebve n\u00eb m\u00ebnyr\u00eb t\u00eb bukur, p\u00ebr shembull, duke u referuar historis\u00eb s\u00eb marr\u00ebdh\u00ebnieve, rikthyer n\u00eb \u00e7\u00ebshtjet problematike, duke e vler\u00ebsuar klientin jo vet\u00ebm n\u00eb aspektin e transaksionit aktual, por edhe n\u00eb lidhje me historin\u00eb e nd\u00ebrveprimit. Nga ana e jashtme, duket shum\u00eb t\u00ebrheq\u00ebse dhe bind\u00ebse. Po ju them si klient \u2014 leht\u00eb mund t\u00eb p\u00ebrcaktoj kompanin\u00eb me nj\u00eb CRM t\u00eb mir\u00eb nga komunikimi me menaxher\u00ebt \ud83d\ude42 Dhe, sigurisht, kjo mund\u00ebsi p\u00ebr t'u\u00a0<\/p>\n<h4>Metod\u00eb efektive pune<\/h4>\n<p>\n\u00c7do menaxher i kuptuesh\u00ebm, duke punuar me CRM, b\u00ebhet pak si shkenc\u00ebtar dhe eksperimentues. Softueri ndihmon n\u00eb ndjekjen e procesit t\u00eb shitjeve, pranimin dhe analizimin e t\u00eb dh\u00ebnave p\u00ebr transaksionet, mbi baz\u00ebn e t\u00eb cilave \u00ebsht\u00eb e mundur t\u00eb formohet stili juaj inovativ i komunikimit me klient\u00ebt. Si rrjedhoj\u00eb, mund t\u00eb identifikoni modelet m\u00eb produktive t\u00eb sjelljes dhe, duke i p\u00ebrdorur ato, mund t\u00eb rritni rezultatet.<\/p>\n<h4>Z\u00ebvend\u00ebsimi n\u00eb terren<\/h4>\n<p>\nN\u00eb rastin e munges\u00ebs ose shkarkimit t\u00eb nj\u00eb punonj\u00ebsi, kalimi i \u00e7\u00ebshtjeve te nj\u00eb koleg tjet\u00ebr ndodh pa ndonj\u00eb problem, s\u00eb bashku me sigurimin e aksesit n\u00eb CRM. Kjo e ul ndjesh\u00ebm rrezikun n\u00eb rast t\u00eb nj\u00eb shkarkimi \u2018t\u00eb pak\u00ebndsh\u00ebm\u2019, bojkotit t\u00eb punonj\u00ebsit etj. Fal\u00eb faktit q\u00eb superadmini mund t\u00eb transferoj\u00eb leht\u00ebsisht t\u00eb drejtat, proceset negative brenda kolektivit shuajn\u00eb dhe kalojn\u00eb n\u00eb plane nd\u00ebrpersonale, duke mos prekur pun\u00ebn.<\/p>\n<p>Implementimi i CRM-s\u00eb gjithmon\u00eb \u00ebsht\u00eb i lidhur me pritshm\u00ebri t\u00eb m\u00ebdha. Drejtuesit, dhe madje edhe punonj\u00ebsit, shpresojn\u00eb q\u00eb sistemi CRM do t\u00eb rris\u00eb produktivitetin, do t\u00eb rris\u00eb shitjet, do t\u00eb thjesht\u00ebsoj\u00eb operacionet, do t\u00eb kursej\u00eb para. \u00cbsht\u00eb e v\u00ebrtet\u00eb, \u00e7do ndryshim duhet t\u00eb shoq\u00ebrohet me pritshm\u00ebri. Por nuk duhet t\u00eb presim nga CRM, por nga njer\u00ebzit q\u00eb do t\u00eb punojn\u00eb me t\u00eb. Dhe p\u00ebr m\u00eb tep\u00ebr, m\u00eb mir\u00eb t\u00eb mos presim, por t\u00eb implementojm\u00eb dhe t\u00eb punojm\u00eb. At\u00ebher\u00eb CRM-ja do t\u00eb jet\u00eb shum\u00eb m\u00eb e mrekullueshme se nj\u00eb k\u00ebrcell p\u00ebr fatin. T\u00eb cilin, p\u00ebr fat t\u00eb keq, gjithashtu duhet ta ngjitni n\u00eb k\u00ebmb\u00eb dhe t\u00eb punoni \u2013 at\u00ebher\u00eb do t\u00eb keni edhe fat edhe para! \ud83d\ude42<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/476310\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u00ab\u0412\u043d\u0435\u0434\u0440\u044f\u0435\u043c CRM? \u041d\u0443 \u044f\u0441\u043d\u043e, \u043c\u044b \u043f\u043e\u0434 \u043a\u043e\u043b\u043f\u0430\u043a\u043e\u043c, \u0442\u0435\u043f\u0435\u0440\u044c \u0442\u043e\u043b\u044c\u043a\u043e \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0438 \u043e\u0442\u0447\u0451\u0442\u044b\u00bb, \u2014 \u043f\u0440\u0438\u043c\u0435\u0440\u043d\u043e \u0442\u0430\u043a \u0440\u0430\u0441\u0441\u0443\u0436\u0434\u0430\u0435\u0442 \u0431\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u0443\u0441\u043b\u044b\u0448\u0430\u0432 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0441\u043a\u043e\u0440\u043e \u0440\u0430\u0431\u043e\u0442\u0430 \u043f\u0435\u0440\u0435\u043c\u0435\u0441\u0442\u0438\u0442\u0441\u044f \u0432 CRM. \u0421\u0447\u0438\u0442\u0430\u0435\u0442\u0441\u044f, \u0447\u0442\u043e CRM \u2014 \u044d\u0442\u043e \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0430 \u0434\u043b\u044f \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044f \u0438 \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0435\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043e\u0432. \u042d\u0442\u043e \u043d\u0435 \u0442\u0430\u043a. \u041f\u043e\u0434\u0443\u043c\u0430\u0439\u0442\u0435, \u043a\u0430\u043a \u0447\u0430\u0441\u0442\u043e \u0432\u044b: \u0437\u0430\u0431\u044b\u0432\u0430\u043b\u0438 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u0437\u0430\u0434\u0430\u0447\u0443 \u0438\u043b\u0438 \u0432\u0435\u0440\u043d\u0443\u0442\u044c\u0441\u044f \u043a \u043a\u0430\u043a\u043e\u0439-\u0442\u043e \u0440\u0430\u0431\u043e\u0442\u0435 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-52945","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u00ab\u0412\u043d\u0435\u0434\u0440\u044f\u0435\u043c CRM? 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