{"id":52945,"date":"2019-11-20T00:00:00","date_gmt":"2019-11-19T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/crm-s-chelovecheskim-litsom"},"modified":"2020-02-18T14:00:46","modified_gmt":"2020-02-18T11:00:46","slug":"crm-s-chelovecheskim-litsom","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/crm-s-chelovecheskim-litsom","title":{"rendered":"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>\u00abPo implementojm\u00eb CRM? E kuptoj, tani jemi n\u00ebn mbik\u00ebqyrje, vet\u00ebm kontroll dhe raporte\u00bb, \u2014 k\u00ebshtu mendojn\u00eb shumica e punonj\u00ebsve t\u00eb kompanive kur d\u00ebgjojn\u00eb se puna s\u00eb shpejti do t\u00eb kaloj\u00eb n\u00eb CRM. Mendohet se CRM \u00ebsht\u00eb nj\u00eb program p\u00ebr menaxher\u00ebt dhe p\u00ebr interesat e tyre ekskluzive. Kjo nuk \u00ebsht\u00eb e v\u00ebrtet\u00eb. Mendoni sa her\u00eb keni:<\/p>\n<ul>\n<li>harxhuar p\u00ebr t\u00eb kryer nj\u00eb detyr\u00eb ose p\u00ebr t'u rikthyer n\u00eb ndonj\u00eb pun\u00eb\n<\/li>\n<li>harxhuar p\u00ebr t\u00eb telefonuar nj\u00eb klient ose p\u00ebr t\u00eb d\u00ebrguar informacion nj\u00eb kolegu\n<\/li>\n<li>rib\u00ebr\u00eb k\u00ebrkesat e nevojshme p\u00ebr pun\u00eb\n<\/li>\n<li>k\u00ebrkuar t\u00eb dh\u00ebna nga koleg\u00ebt dhe prit\u00eb ato p\u00ebr tri dit\u00eb\n<\/li>\n<li>k\u00ebrkuar p\u00ebrgjegj\u00ebsin p\u00ebr vones\u00ebn n\u00eb pun\u00eb nga nj\u00eb koleg\n<\/li>\n<li>uar t\u00eb shkonit te koleg\u00ebt ose te shefi, por u refuzuat p\u00ebr shkak t\u00eb ngarkes\u00ebs s\u00eb tyre.<\/li>\n<\/ul>\n<p>\nN\u00ebse e keni b\u00ebr\u00eb k\u00ebt\u00eb, lexoni m\u00eb tej, organizimi i pun\u00ebs nuk \u00ebsht\u00eb vet\u00ebm leximi i librave mbi prokrastinimin dhe menaxhimin e koh\u00ebs, \u00ebsht\u00eb gjithashtu nj\u00eb mjet i shk\u00eblqyer n\u00eb duar. Dhe n\u00ebse nuk e keni b\u00ebr\u00eb kurr\u00eb \u2014 o Zot, kush jeni ju?!<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/476310\/\"><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/baa5fbcde8d23e770d0502fb2476ea36.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nSipas Insight Managing Consulting, 64% e suksesit t\u00eb implementimit t\u00eb CRM varet nga mb\u00ebshtetje e punonj\u00ebsve t\u00eb organizat\u00ebs. 42% e Problemeve me CRM gjithashtu lindin nga punonj\u00ebsit. Dhe e dini, nuk jemi t\u00eb befasuar nga kjo statistik\u00eb. Jo se p\u00ebr 13 vjet zhvillimi dhe implementimi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><b>RegionSoft CRM<\/b><\/a><\/noindex> kemi par\u00eb gjith\u00e7ka, por dim\u00eb 3 arsyet kryesore pse sistemi CRM dhe punonj\u00ebsit e kompanis\u00eb jan\u00eb n\u00eb an\u00eb t\u00eb ndryshme t\u00eb \"frontit\".<\/p>\n<ol>\n<li>CRM shikohet si nj\u00eb zgjidhje teknologjike. Sipas mendimit t\u00eb shum\u00eb p\u00ebrdoruesve, \u00ebsht\u00eb thjesht nj\u00eb program q\u00eb duhet t\u00eb b\u00ebj\u00eb di\u00e7ka dhe q\u00eb merr koh\u00eb p\u00ebr t\u00eb plot\u00ebsuar t\u00eb dh\u00ebnat. N\u00eb t\u00eb v\u00ebrtet\u00eb, sistemi CRM \u00ebsht\u00eb mbi t\u00eb gjitha njer\u00ebzit q\u00eb e p\u00ebrdorin at\u00eb dhe e aplikojn\u00eb si nj\u00eb instrument. N\u00ebse e vendosni nj\u00eb thik\u00eb pneumatike (edhe n\u00ebse \u00ebsht\u00eb e ndezur) n\u00eb nj\u00eb tavolin\u00eb, ajo nuk do t\u00eb b\u00ebj\u00eb asgj\u00eb, vet\u00ebm do t\u00eb konsumoj\u00eb energji elektrike. N\u00ebse ia jepni nj\u00eb mjeshtri, do t\u00eb merrni nj\u00eb produkt t\u00eb bukur t\u00eb gdhendur. Po ashtu, nj\u00eb menaxher i shkath\u00ebt do t\u00eb nxjerr\u00eb maksimumin nga CRM p\u00ebr t\u00eb maksimizuar t\u00eb ardhurat, nd\u00ebrsa nj\u00eb shit\u00ebs dembel do t\u00eb prish\u00eb vet\u00ebm baz\u00ebn me t\u00eb dh\u00ebna jokorrekte.\n<\/li>\n<li>CRM \u00ebsht\u00eb nj\u00eb program p\u00ebr shitje. Disa her\u00eb, po, k\u00ebshtu ka qen\u00eb. Tani ka shum\u00eb pak zgjidhje t\u00eb tilla, m\u00eb minimale \"mbulojn\u00eb\" detyrat e shitjeve dhe marketingut, nd\u00ebrsa ato m\u00eb t\u00eb avancuara mbulojn\u00eb dhe shitjet, dhe marketingun, dhe prodhimin, dhe magazin\u00ebn, e k\u00ebshtu me radh\u00eb. CRM sot \u00ebsht\u00eb nj\u00eb ekosistem korporativ q\u00eb thjeshton pun\u00ebn e pothuajse \u00e7do punonj\u00ebsi, redukton komunikimin e drejtp\u00ebrdrejt\u00eb dhe thjeshton shumic\u00ebn e proceseve. Por p\u00ebr k\u00ebt\u00eb, duhet t\u00eb mendoni, t\u00eb p\u00ebrpiqeni, t\u00eb rregulloni proceset. \u00cbsht\u00eb m\u00eb e leht\u00eb t\u00eb thuash se \"asgj\u00eb nuk funksionon, ishim kot\".\u00a0\n<\/li>\n<li>CRM \u2014 nj\u00eb program p\u00ebr shefin, me ndihm\u00ebn e t\u00eb cilit ai do t\u00eb ushtroj\u00eb kontroll dhe do t\u00eb shp\u00ebrndaj\u00eb masa drakonike p\u00ebr \u00e7do individ. Kjo \u00ebsht\u00eb nj\u00eb g\u00ebnjesht\u00ebr: shumica e CRM-ve nuk kan\u00eb funksione t\u00eb kontrollit fizik dhe informacionit, si\u00e7 jan\u00eb monitorimi i hyrjeve, ndjek\u00ebsi i orarit t\u00eb pun\u00ebs me minuta, kontrolli i pasivitetit t\u00eb punonj\u00ebsve ose regjistrimi i historis\u00eb s\u00eb vizitave n\u00eb faqet e internetit. E gjith\u00eb kontrolli realizohet n\u00eb t\u00eb nj\u00ebjtin nivel si para p\u00ebrdorimit t\u00eb CRM: raportet, regjistrimi i veprimeve brenda sistemit, KPI etj.\n<\/li>\n<\/ol>\n<p>\nK\u00ebto tri keqkuptime ndihmojn\u00eb shum\u00eb n\u00eb 'ftohjen' e interesit t\u00eb nd\u00ebrmarr\u00ebsve rus\u00eb ndaj CRM, formojn\u00eb mite t\u00eb \u00e7uditshme n\u00eb vend vakant dhe shpeshher\u00eb b\u00ebhen shkak p\u00ebr heqjen dor\u00eb nga implementimi.\u00a0<\/p>\n<p>Sigurisht, nuk \u00ebsht\u00eb k\u00ebshtu. CRM \u00ebsht\u00eb kryesisht e nevojshme p\u00ebr punonj\u00ebsit. P\u00ebr m\u00eb tep\u00ebr, ajo i ndihmon ata shum\u00eb.<\/p>\n<blockquote><p><b>Pes\u00eb rreshta reklame<\/b><\/p>\n<p>Ne jemi kund\u00ebr kontrollit t\u00eb koh\u00ebs dhe \u00e7do lloji ndjek\u00ebsish n\u00eb pun\u00eb \u2014 ne jemi p\u00ebr mjete t\u00eb p\u00ebrshtatshme pune p\u00ebr punonj\u00ebsit. Softi yn\u00eb <b>e re<\/b> <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>t\u00eb ndihm\u00ebs n\u00eb re ZEDLine Support<\/b><\/a><\/noindex>\u00a0 \u2014 \u00ebsht\u00eb nj\u00eb soft i dobish\u00ebm p\u00ebr \u00e7do sh\u00ebrbim mb\u00ebshtetjeje, t\u00eb brendshme dhe klient\u00ebve. Krijimi i portalit tuaj zgjat vet\u00ebm 5 minuta, dhe konfigurimi i tij fillestar \u2014 10-15 minuta. Bashkohuni! E p\u00ebr ata q\u00eb kan\u00eb nevoj\u00eb p\u00ebr CRM, ajo k\u00ebtu \u00ebsht\u00eb \u2014 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex>.<\/p><\/blockquote>\n<h2>CRM \u2014 shoku i punonj\u00ebsit t\u00eb kompanis\u00eb<\/h2>\n<p><\/p>\n<h4>Me klient\u00ebt \u2014 m\u00eb e leht\u00eb<\/h4>\n<p>\nE r\u00ebnd\u00ebsishme n\u00eb CRM \u2014 \u00ebsht\u00eb puna me klient\u00ebt, n\u00eb \u00e7do aspekt: atij teknik, tregtar etj. Kjo \u00ebsht\u00eb e p\u00ebrshtatshme, e qart\u00eb, informuese, m\u00eb e thjesht\u00eb se pa ndonj\u00eb automatizim. Kur nj\u00eb punonj\u00ebs ka CRM si qend\u00ebr njohurish dhe informacioni t\u00eb aktualizuar p\u00ebr klientin, \u00ebsht\u00eb shum\u00eb m\u00eb e leht\u00eb t\u00eb duken si nj\u00eb kompani besnike, q\u00eb vler\u00ebson, kujton dhe do secilin klient.<\/p>\n<p>\u041c\u043e\u0436\u043d\u043e \u043f\u0440\u0438\u0432\u0435\u0441\u0442\u0438 \u043f\u0440\u0438\u043c\u0435\u0440, \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u043d\u0430 \u043d\u0430\u0448\u0435\u043c \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c \u043e\u043f\u044b\u0442\u0435. \u0427\u0430\u0441\u0442\u0435\u043d\u044c\u043a\u043e \u0432 \u043d\u0430\u0448\u0435\u043c \u043e\u0444\u0438\u0441\u0435 \u0440\u0430\u0437\u0434\u0430\u044e\u0442\u0441\u044f \u0437\u0432\u043e\u043d\u043a\u0438, \u043a\u043e\u0433\u0434\u0430 \u043b\u044e\u0434\u0438 \u0433\u043e\u0432\u043e\u0440\u044f\u0442: \u00ab\u041c\u044b \u0441 \u0432\u0430\u043c\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0447\u0430\u043b\u0438 \u043b\u0435\u0442 5 \u0438\u043b\u0438 7 \u043d\u0430\u0437\u0430\u0434, \u043d\u043e \u0432\u044b, \u0432\u0435\u0440\u043e\u044f\u0442\u043d\u043e, \u043d\u0435 \u043f\u043e\u043c\u043d\u0438\u0442\u0435\u2026\u00bb. \u0410 \u0432 \u043e\u0442\u0432\u0435\u0442 \u043e\u043d\u0438 \u0441\u043b\u044b\u0448\u0430\u0442: \u00ab\u041a\u0430\u043a \u0436\u0435 \u043d\u0435 \u043f\u043e\u043c\u043d\u0438\u043c, \u0414\u043c\u0438\u0442\u0440\u0438\u0439 \u0421\u0435\u0440\u0433\u0435\u0435\u0432\u0438\u0447, \u0443 \u043d\u0430\u0441 \u0436\u0435 CRM-\u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u044f \u0434\u0430\u0436\u0435 \u043c\u043e\u0433\u0443 \u0441\u043a\u0430\u0437\u0430\u0442\u044c, \u043a\u043e\u0433\u0434\u0430 \u0438 \u043a\u0430\u043a\u0438\u043c\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430\u043c\u0438 \u0432\u044b \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043e\u0432\u0430\u043b\u0438\u0441\u044c, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0440\u0430\u0437 \u0441 \u0432\u0430\u043c\u0438 \u0440\u0430\u0437\u0433\u043e\u0432\u0430\u0440\u0438\u0432\u0430\u043b\u0438 \u043f\u043e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0443 \u0438 \u043a\u0430\u043a\u0438\u0435 \u0442\u0435\u043c\u044b \u043e\u0431\u0441\u0443\u0436\u0434\u0430\u043b\u0438\u0441\u044c\u2026 \u041f\u0440\u0430\u0432\u0434\u0430 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0412\u0430\u0441 \u0442\u043e\u0433\u0434\u0430 \u043a\u0443\u0440\u0438\u0440\u043e\u0432\u0430\u043b, \u0443 \u043d\u0430\u0441 \u0443\u0436\u0435 3 \u0433\u043e\u0434\u0430 \u043a\u0430\u043a \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442&#8230;\u00bb \ud83d\ude42 \u0418 \u044d\u0442\u043e \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430\u0447\u0430\u043b\u044c\u043d\u044b\u0435, \u0431\u0430\u0437\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 CRM.<\/p>\n<p><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/064c9c6eb0518c335eb33f7d33181b29.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Kartela e klientit n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex>. Blloku i sip\u00ebrm \u2014 t\u00eb gjitha informacionet p\u00ebr klientin, q\u00eb teoretikisht mund t\u00eb plot\u00ebsoni dhe grumbulloni. Blloku i posht\u00ebm \u2014 aktiviteti operativ, rutina dhe nd\u00ebrveprimet me klientin. N\u00ebse plot\u00ebsoni gjith\u00e7ka, kjo do t\u00eb jet\u00eb pothuajse kompremisi m\u00eb i mrekulluesh\u00ebm i biznesit \ud83d\ude09<\/i><\/p>\n<h4>Pa vonesa dhe pa problematika<\/h4>\n<p>\nRrezihet rreziku imazhit t\u00eb kompanis\u00eb dhe zhduket frika e punonj\u00ebsit p\u00ebr t'u b\u00ebr\u00eb shkaktar i problemeve t\u00eb reputacionit. N\u00ebse menaxheri humbet nj\u00eb takim ose harron nj\u00eb telefonat\u00eb, kjo duket si pap\u00ebrgjegjshm\u00ebri nga ana e kompanis\u00eb dhe munges\u00eb interesi p\u00ebr marr\u00ebveshjen. \u00c7far\u00eb mund t\u00eb jet\u00eb m\u00eb keq? CRM siguron respektimin e afateve, transparenc\u00ebn n\u00eb ngarkes\u00ebn e punonj\u00ebsve dhe vet\u00eb d\u00ebrgon kujtesa, duke b\u00ebr\u00eb q\u00eb t\u00eb kalosh nj\u00eb ngjarje t\u00eb b\u00ebhet thjesht e pamundur.\u00a0<\/p>\n<p>P\u00ebr m\u00eb tep\u00ebr, kalendar\u00ebt dhe planifikuesit e korporat\u00ebs lejojn\u00eb t\u00eb shohim ngarkes\u00ebn e kolegut q\u00eb ju nevojitet dhe t\u00eb respektoni koh\u00ebn e tij ose t\u00eb k\u00ebrkoni nj\u00eb pjes\u00eb t\u00eb koh\u00ebs s\u00eb tij t\u00eb lir\u00eb \u2013 nj\u00eb komunikim i till\u00eb ul konflikteshm\u00ebrin\u00eb, por nuk e formalizon marr\u00ebdh\u00ebnien, sepse t\u00eb gjith\u00eb e kemi zakon kalendar\u00ebt dhe ndihm\u00ebsit edhe n\u00eb jet\u00ebn personale, ata nuk asociohen me marr\u00ebdh\u00ebnie t\u00eb ngurta pune.<\/p>\n<p><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/1228214fdc2c5ef623a1441e85544877.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>N\u00eb desktopin e CRM-s\u00eb shfaqen \u00e7\u00ebshtjet aktuale (ne i quajm\u00eb ato t\u00eb vazhdueshme, sepse nuk jan\u00eb t\u00eb lidhura me data specifike), si dhe badge n\u00eb panelin e Asistentit \u2013 numrat q\u00eb ju tregojn\u00eb se ku t\u00eb shkoni n\u00eb nd\u00ebrfaqe dhe \u00e7far\u00eb t\u00eb b\u00ebni. Ka gjithashtu kujtime q\u00eb shfaqen, njoftime SMS dhe email. Provo t\u00eb harrosh!<\/i><\/p>\n<h4>Shpejt\u00ebsia e pun\u00ebs<\/h4>\n<p>\nRritet ndjesh\u00ebm shpejt\u00ebsia e pun\u00ebs. Kjo duket si n\u00eb pamje t\u00eb par\u00eb, q\u00eb futur t\u00eb dh\u00ebnat n\u00eb sistemin CRM rrit koh\u00ebn e shpenzuar p\u00ebr pun\u00ebn operacionale. Kjo \u00ebsht\u00eb nj\u00eb mashtrim logjik, q\u00eb e p\u00ebrdorin kund\u00ebrshtar\u00ebt e CRM p\u00ebr q\u00ebllimet e tyre p\u00ebrfitues. N\u00eb t\u00eb v\u00ebrtet\u00eb, \u00e7do gj\u00eb funksionon ndryshe: t\u00eb gjitha informacionet e nevojshme p\u00ebr klientin futen nj\u00ebher\u00eb p\u00ebr t\u00eb lejuar kursimin e koh\u00ebs pas k\u00ebsaj: formular\u00ebt fillestar\u00eb p\u00ebrgatiten mbi baz\u00ebn e shablloneve paraprakisht, praktikisht brenda disa sekondash, telefonatat hyr\u00ebse dhe dal\u00ebse regjistrohen dhe mund t\u00eb d\u00ebgjohen drejtp\u00ebrdrejt nga karta e klientit, posta korporative \u00ebsht\u00eb organizuar dhe shp\u00ebrndar\u00eb sipas kontakteve dhe klient\u00ebve (t\u00eb pakt\u00ebn, k\u00ebshtu funksionon n\u00eb RegionSoft CRM).\u00a0<\/p>\n<p>Por p\u00ebrfitimi kryesor i shpejtimit t\u00eb pun\u00ebs me CRM nuk \u00ebsht\u00eb as n\u00eb rutin\u00ebn operative, por n\u00eb faktin se pas zot\u00ebrimit t\u00eb sistemit CRM, produktiviteti rritet dhe shkurtohet koha e ciklit t\u00eb jet\u00ebs s\u00eb procesit t\u00eb shitjeve n\u00eb t\u00ebr\u00ebsi, q\u00eb do t\u00eb thot\u00eb se ka hap\u00ebsir\u00eb p\u00ebr rritjen e t\u00eb ardhurave. Kjo ndikon indirekt n\u00eb rritjen e pag\u00ebs ose formimin e bonuseve.<\/p>\n<h4>KPI<\/h4>\n<p>\nN\u00ebse krijoni nj\u00eb set adekuat KPI-sh, t\u00eb matshme dhe realisht t\u00eb varura nga p\u00ebrpjekjet e punonj\u00ebsit, CRM me nj\u00eb sistem t\u00eb integruar p\u00ebr llogaritjen e KPI-ve do t\u00eb b\u00ebhet nj\u00eb motivues i shk\u00eblqyer p\u00ebr punonj\u00ebsin, pasi ai do t\u00eb ket\u00eb vazhdimisht p\u00ebrpara tij shiritat e progresit n\u00eb arritjen e objektivave dhe do t\u00eb jet\u00eb n\u00eb gjendje t\u00eb rredis\u00eb p\u00ebrpjekjet e tij p\u00ebr t\u00eb \"arritur\" koeficientin maksimal dhe p\u00ebr t\u00eb marr\u00eb shp\u00ebrblimin e merituar. K\u00ebshtu, do t\u00eb keni nj\u00eb mekaniz\u00ebm kontrolli p\u00ebr t\u00eb p\u00ebrmbushur objektivat, si ato t\u00eb p\u00ebrgjithshme ashtu edhe p\u00ebr \u00e7do nj\u00ebsi\/punonj\u00ebs, dhe punonj\u00ebsi do t\u00eb jet\u00eb n\u00eb gjendje t\u00eb automatizoj\u00eb pun\u00ebn e tij dhe t\u00eb jet\u00eb m\u00eb efikas.<\/p>\n<p><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/64edc48c09cbc9b4937b3db534527aca.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Monitori i KPI-ve, i preferuar nga ne, n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> \u2014 t\u00eb gjith\u00eb objektivat, si n\u00eb p\u00ebll\u00ebmb\u00eb. Objektivat mund t\u00eb personalizohen, dhe numri i tyre \u00ebsht\u00eb i kufizuar vet\u00ebm nga kufijt\u00eb e arsyesh\u00ebm.<\/i><\/p>\n<h4>Bashk\u00ebpunimi pa frik\u00eb dhe akuzime<\/h4>\n<p>\nCRM \u00ebsht\u00eb nj\u00eb form\u00eb e bashk\u00ebpunimit n\u00eb grup. Ky funksion \u00ebsht\u00eb i kushtuar nga arkitektura programore: nj\u00eb baz\u00eb e vetme e t\u00eb dh\u00ebnave furnizon informacion p\u00ebr nd\u00ebrfaqen e p\u00ebrdoruesit t\u00eb shit\u00ebsve, mb\u00ebshtetjes, marketingut, magazinier\u00ebve etj. Tani, nj\u00eb marketer ose menaxher nuk ka nevoj\u00eb t\u00eb k\u00ebrkoj\u00eb cila produkt ishte m\u00eb pak i shitur dhe cili q\u00ebndron n\u00eb magazin\u00eb \u2014 ai mund t\u00eb aksesoj\u00eb informacionin tregtar t\u00eb nevojsh\u00ebm dhe t\u00eb nxjerr\u00eb konkluzione, t\u00eb nd\u00ebrtoj\u00eb plane. N\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb, t\u00eb gjith\u00eb ekipi punon p\u00ebr mbajtjen e informacionit t\u00eb p\u00ebrdit\u00ebsuar.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/b02291268f6923abaec32c6558279725.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Planifikuesi grupor \u2014 praktikisht nj\u00eb diagram Gantt, ku duken p\u00ebrgjegj\u00ebsit, shkalla e realizimit, afatet etj.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/7dab95648b901d4398f1ee71847b40cb.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nPlanifikuesi i p\u00ebrshtatsh\u00ebm trejavor \u2014 nj\u00eb pasqyr\u00eb e angazhimit t\u00eb gjith\u00eb ekipit p\u00ebr tre jav\u00ebt n\u00eb vazhdim<\/p>\n<p><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/29415e8d2b5841397f2845ef2b19cb62.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nPlani vizual i dit\u00ebs p\u00ebr \u00e7do punonj\u00ebs, mund t\u00eb kaloni direkt nga planifikuesit<\/i><\/p>\n<p>Punonj\u00ebsit p\u00ebrdorin nj\u00eb ambient t\u00eb p\u00ebrbashk\u00ebt t\u00eb CRM p\u00ebr shk\u00ebmbimin e informacionit, delegimin e detyrave dhe pun\u00ebn bashk\u00ebrisht mbi projekte, prandaj marr\u00ebdh\u00ebniet e brendshme b\u00ebhen produktive. P\u00ebrpjekjet e ekipit jan\u00eb t\u00eb bashkuara brenda CRM si nj\u00eb mjet p\u00ebr menaxhimin e marr\u00ebdh\u00ebnieve me klient\u00ebt, dhe ky qasje jep nj\u00eb efekt sinergjik, i cili nuk \u00ebsht\u00eb arritsh\u00ebm brenda konferencave standarde t\u00eb k\u00ebrkesave-diskutimeve.<\/p>\n<h4>P\u00ebrgjegj\u00ebsit nuk humbasin<\/h4>\n<p>\nNdoshta, ajo q\u00eb \u00ebsht\u00eb m\u00eb e pak\u00ebndshme n\u00eb pun\u00ebn n\u00eb grup \u2014 \u00ebsht\u00eb t\u00eb k\u00ebrkosh fajtor\u00ebt p\u00ebr \u00e7do vones\u00eb ose ngadal\u00ebsim t\u00eb ndonj\u00eb procesi t\u00eb biznesit. Punonj\u00ebsit fillojn\u00eb t\u00eb hedhin fajin n\u00eb nj\u00ebri-tjetrin, p\u00ebrpiqen t\u00eb justifikohen dhe akuzojn\u00eb koleg\u00ebt, duke shkaktuar nj\u00eb p\u00ebrgjegj\u00ebsi kolektive. CRM lufton edhe k\u00ebt\u00eb problem: proceset e biznesit me ndihm\u00ebn e nj\u00eb nd\u00ebrtuesi vizual, nj\u00eb protokollim t\u00eb plot\u00eb t\u00eb l\u00ebvizjeve n\u00eb faza, kontrollimin e afateve normative, parametrat interaktiv\u00eb zgjidhin problemin e p\u00ebrgjegj\u00ebsis\u00eb s\u00eb punonj\u00ebsve dhe transparenc\u00ebs s\u00eb pun\u00ebs n\u00eb rr\u00ebnj\u00eb. Procesi protokollohet dhe gjithmon\u00eb mund t\u00eb shihni se kush ka p\u00ebsuar vones\u00eb ose ndales\u00eb.\u00a0<\/p>\n<p>Prandaj, nuk duhet t\u00eb keni frik\u00eb nga proceset biznesore, edhe n\u00eb kompani t\u00eb vogla \u2014 ato do t\u00eb jen\u00eb gjithandej t\u00eb dobishme dhe do t\u00eb ndikojn\u00eb ndjesh\u00ebm n\u00eb rendin n\u00eb kompani.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"CRM me nj\u00eb fytyr\u00eb njer\u00ebzore\" src=\"\/wp-content\/uploads\/2019\/11\/a2b1b4e013ed550ece1ffcd777fe78e8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Procesi biznesor n\u00eb RegionSoft CRM \u2014 leht\u00eb nd\u00ebrtohet, leht\u00eb menaxhohet<\/i><\/p>\n<h4>Kompania, l\u00ebri t\u00eb menaxhoj<\/h4>\n<p>\nCRM-ja i lejon \u00e7do punonj\u00ebsi t\u00eb ndjehet si drejtues n\u00eb procesin biznesor: sa m\u00eb shum\u00eb njohuri t\u00eb ken\u00eb punonj\u00ebsit tuaj, aq m\u00eb shum\u00eb kompetenca dhe mund\u00ebsi do t\u00eb ken\u00eb ata. T\u00eb dh\u00ebnat e azhornuara, t\u00eb grumbulluara dhe t\u00eb p\u00ebrpunuara n\u00eb nj\u00eb CRM moderne ndihmojn\u00eb n\u00eb zgjidhjen e problemeve t\u00eb klient\u00ebve n\u00eb m\u00ebnyr\u00eb t\u00eb bukur, p\u00ebr shembull, duke iu referuar historis\u00eb s\u00eb marr\u00ebdh\u00ebnieve, duke u kthyer n\u00eb \u00e7\u00ebshtjet problematike, duke vler\u00ebsuar klientin jo vet\u00ebm n\u00eb kontekstin e transaksionit aktual, por edhe n\u00eb saje t\u00eb historis\u00eb s\u00eb bashk\u00ebpunimit. Nga jasht\u00eb, duket shum\u00eb e mir\u00eb dhe t\u00ebrheq\u00ebse. Kjo po e them si klient \u2014 mund ta p\u00ebrcaktoj leht\u00ebsisht kompanin\u00eb q\u00eb ka nj\u00eb CRM t\u00eb mir\u00eb nga komunikimi me menaxher\u00ebt \ud83d\ude42 Dhe, sigurisht, mund\u00ebsia p\u00ebr t\u00eb \"menaxhuar\" ka nj\u00eb motivim t\u00eb madh.\u00a0<\/p>\n<h4>Metod\u00eb efektive pune<\/h4>\n<p>\n\u00c7do menaxher i aft\u00eb, duke punuar me CRM, b\u00ebhet pak si shkenc\u00ebtar dhe eksperimentues. Softueri ndihmon n\u00eb ndjekjen e procesit t\u00eb shitjeve, marrjen dhe analizimin e t\u00eb dh\u00ebnave mbi transaksionet, n\u00eb baz\u00eb t\u00eb t\u00eb cilave ka mund\u00ebsi t\u00eb krijoj\u00eb stilin e vet novator t\u00eb komunikimit me klient\u00ebt. Sakt\u00ebsisht, mund t\u00eb identifikohen modelet m\u00eb produktive t\u00eb sjelljes dhe, duke i p\u00ebrdorur ato, t\u00eb rritet rezultati.<\/p>\n<h4>Z\u00ebvend\u00ebsimi n\u00eb terren<\/h4>\n<p>\nN\u00eb rastin e munges\u00ebs ose largimit t\u00eb nj\u00eb punonj\u00ebsi, transferimi i \u00e7\u00ebshtjeve te nj\u00eb koleg tjet\u00ebr ndodh menj\u00ebher\u00eb me dh\u00ebnien e aksesit n\u00eb CRM. Kjo ndjesh\u00ebm ul rreziqet n\u00eb rast t\u00eb nj\u00eb largimi \"t\u00eb keq\", bojkotit t\u00eb punonj\u00ebsit, etj. Fal\u00eb faktit se super admini mund t\u00eb transferoj\u00eb leht\u00ebsisht t\u00eb drejtat, proceset negative brenda ekipit fshehen dhe kalojn\u00eb n\u00eb nj\u00eb nivel nd\u00ebrpersonal, pa prekur pun\u00ebn.<\/p>\n<p>Zbatimi i CRM gjithmon\u00eb lidhet me pritje t\u00eb m\u00ebdha. Menaxher\u00ebt, por edhe punonj\u00ebsit, shpresojn\u00eb se sistemi CRM do t\u00eb rris\u00eb produktivitetin, do t\u00eb rris\u00eb shitjet, do t\u00eb thjeshtoj\u00eb operacionet dhe do t\u00eb kursej\u00eb para. E gjith\u00eb kjo \u00ebsht\u00eb e sakt\u00eb; \u00e7do ndryshim duhet t\u00eb shoq\u00ebrohet me pritje. Por nuk duhet pritur nga CRM, por nga njer\u00ebzit q\u00eb do t\u00eb punojn\u00eb n\u00eb t\u00eb. \u00cbsht\u00eb m\u00eb mir\u00eb t\u00eb mos pres\u00ebsh, por t\u00eb zbatosh dhe t\u00eb veprosh. At\u00ebher\u00eb sistemi CRM do t\u00eb b\u00ebhet shum\u00eb m\u00eb i shk\u00eblqyer se nj\u00eb k\u00ebrcitje p\u00ebr fat. E cila, p\u00ebr t'u th\u00ebn\u00eb t\u00eb v\u00ebrtet\u00ebn, \u00ebsht\u00eb m\u00eb mir\u00eb t\u00eb goditet brenda dhe t\u00eb punohet \u2014 at\u00ebher\u00eb do t\u00eb ket\u00eb dhe fat dhe para! \ud83d\ude42<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/476310\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u00ab\u0412\u043d\u0435\u0434\u0440\u044f\u0435\u043c CRM? \u041d\u0443 \u044f\u0441\u043d\u043e, \u043c\u044b \u043f\u043e\u0434 \u043a\u043e\u043b\u043f\u0430\u043a\u043e\u043c, \u0442\u0435\u043f\u0435\u0440\u044c \u0442\u043e\u043b\u044c\u043a\u043e \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c \u0438 \u043e\u0442\u0447\u0451\u0442\u044b\u00bb, \u2014 \u043f\u0440\u0438\u043c\u0435\u0440\u043d\u043e \u0442\u0430\u043a \u0440\u0430\u0441\u0441\u0443\u0436\u0434\u0430\u0435\u0442 \u0431\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u0443\u0441\u043b\u044b\u0448\u0430\u0432 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0441\u043a\u043e\u0440\u043e \u0440\u0430\u0431\u043e\u0442\u0430 \u043f\u0435\u0440\u0435\u043c\u0435\u0441\u0442\u0438\u0442\u0441\u044f \u0432 CRM. \u0421\u0447\u0438\u0442\u0430\u0435\u0442\u0441\u044f, \u0447\u0442\u043e CRM \u2014 \u044d\u0442\u043e \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0430 \u0434\u043b\u044f \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044f \u0438 \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0435\u0433\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043e\u0432. \u042d\u0442\u043e \u043d\u0435 \u0442\u0430\u043a. \u041f\u043e\u0434\u0443\u043c\u0430\u0439\u0442\u0435, \u043a\u0430\u043a \u0447\u0430\u0441\u0442\u043e \u0432\u044b: \u0437\u0430\u0431\u044b\u0432\u0430\u043b\u0438 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u0437\u0430\u0434\u0430\u0447\u0443 \u0438\u043b\u0438 \u0432\u0435\u0440\u043d\u0443\u0442\u044c\u0441\u044f \u043a \u043a\u0430\u043a\u043e\u0439-\u0442\u043e \u0440\u0430\u0431\u043e\u0442\u0435 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-52945","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u00ab\u0412\u043d\u0435\u0434\u0440\u044f\u0435\u043c CRM? 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