{"id":53504,"date":"2019-12-03T00:00:00","date_gmt":"2019-12-02T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/bot-nam-pomozhet"},"modified":"2020-02-18T14:01:25","modified_gmt":"2020-02-18T11:01:25","slug":"bot-nam-pomozhet","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/bot-nam-pomozhet","title":{"rendered":"Boti na ndihmon","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

\"Boti
\n
\nNj\u00eb vit m\u00eb par\u00eb, departamenti yn\u00eb i HR-s\u00eb, q\u00eb e duam shum\u00eb, na k\u00ebrkoi t\u00eb shkruajm\u00eb nj\u00eb chatbot, i cili do t\u00eb ndihmoj\u00eb n\u00eb adapimin e t\u00eb rinjve n\u00eb kompanin\u00eb ton\u00eb. <\/p>\n

Duhet t\u00eb theksojm\u00eb se ne nuk zhvillojm\u00eb produkte t\u00eb veta, por ofrojm\u00eb nj\u00eb gam\u00eb t\u00eb plot\u00eb sh\u00ebrbimesh zhvillimi p\u00ebr klient\u00ebt tan\u00eb. Ky p\u00ebrshkrim do t\u00eb jet\u00eb p\u00ebr projektin ton\u00eb t\u00eb brendsh\u00ebm, p\u00ebr t\u00eb cilin klient \u00ebsht\u00eb jo nj\u00eb kompani e jashtme, por HR-ja jon\u00eb. Detyra kryesore ishte q\u00eb, me burime dhe njer\u00ebz t\u00eb kufizuar, t\u00eb p\u00ebrfundojm\u00eb projektin n\u00eb koh\u00eb dhe t\u00eb l\u00ebshojm\u00eb produktin.
\n <\/a><\/noindex>
\nFillimisht do t\u00eb p\u00ebrshkruajm\u00eb detyrat, t\u00eb cilat duhej t\u00eb zgjidhen. <\/p>\n

Programuesit \u2014 shumica jan\u00eb introvert\u00eb dhe nuk p\u00eblqejn\u00eb t\u00eb flasin; \u00ebsht\u00eb m\u00eb e leht\u00eb t\u00eb shkruash pyetjen t\u00ebnde n\u00eb nj\u00eb bised\u00eb elektronike. Me chatbotin, nuk \u00ebsht\u00eb e nevojshme t\u00eb mendosh se kujt t'i drejtohesh, kujt t'i telefonosh, ku t\u00eb marr\u00ebsh informacion dhe n\u00ebse ai informacion \u00ebsht\u00eb aktual. <\/p>\n

Problemi tjet\u00ebr \u00ebsht\u00eb informacioni \u2014 ka shum\u00eb prej tij, ai \u00ebsht\u00eb n\u00eb burime t\u00eb ndryshme, nuk \u00ebsht\u00eb gjithmon\u00eb n\u00eb dispozicion dhe ka nevoj\u00eb p\u00ebr plot\u00ebsim dhe azhurnim t\u00eb vazhduesh\u00ebm.<\/p>\n

N\u00eb kompani ka pothuajse 500 punonj\u00ebs, ata ndodhen n\u00eb zyra t\u00eb ndryshme, zona kohore, qytete t\u00eb Rusis\u00eb dhe madje edhe jasht\u00eb saj, zakonisht ka shum\u00eb pyetje, k\u00ebshtu q\u00eb nj\u00eb detyr\u00eb tjet\u00ebr \u00ebsht\u00eb t\u00eb ulin ngarkes\u00ebn ndaj stafit t\u00eb HR-s\u00eb, q\u00eb lidhet me pyetjet m\u00eb t\u00eb shpeshta q\u00eb b\u00ebjn\u00eb punonj\u00ebsit.<\/p>\n

Ishte e nevojshme gjithashtu t\u00eb automatizoheshin proceset: ardhja e t\u00eb rinjve n\u00eb kompani, d\u00ebrgimi i mesazheve menaxher\u00ebve dhe mentor\u00ebve t\u00eb t\u00eb rinjve, d\u00ebrgimi i njoftimeve automatike p\u00ebr kurset dhe testet q\u00eb duhet t\u00eb p\u00ebrfundoj\u00eb i rinj p\u00ebr nj\u00eb adaptim t\u00eb suksessh\u00ebm.<\/p>\n

Baza e k\u00ebrkesave t\u00eb biznesit ishin formuluar k\u00ebrkesat teknike.<\/p>\n

Bot duhet t\u00eb punoj\u00eb mbi Skype (historikisht, ky \u00ebsht\u00eb ai q\u00eb p\u00ebrdoret n\u00eb kompani), prandaj u zgjodh nj\u00eb sh\u00ebrbim n\u00eb Azure.<\/p>\n

P\u00ebr kufizimet e aksesit, filluam t\u00eb p\u00ebrdorim mekanizmin e autorizimit p\u00ebrmes Skype.
\nP\u00ebr njohjen e tekstit, p\u00ebrdor\u00ebm bibliotek\u00ebn ParlAI.<\/p>\n

Ishte gjithashtu e nevojshme nj\u00eb portal admin web p\u00ebr konfigurimin, trajnimin, debuggimin, konfigurimin e d\u00ebrgimeve dhe detyrave t\u00eb tjera.<\/p>\n

\"Boti
\n
\nGjat\u00eb pun\u00ebs mbi projektin, u p\u00ebrball\u00ebm me nj\u00eb s\u00ebr\u00eb problemi dhe v\u00ebshtir\u00ebsish.<\/p>\n

P\u00ebr shembull, kishte probleme me natyr\u00eb teknike \u2014 me llogarin\u00eb n\u00eb Azure. Microsoft nuk donte t\u00eb aktivizonte abonimin ton\u00eb p\u00ebr shkak t\u00eb v\u00ebshtir\u00ebsive teknike brenda sh\u00ebrbimit t\u00eb tyre. Pothuajse dy muaj nuk mund\u00ebm t\u00eb b\u00ebnim asgj\u00eb, mb\u00ebshtetja e Microsoft-it p\u00ebrfundoi duar t\u00eb lidhura dhe na d\u00ebrgoi te partner\u00ebt, t\u00eb cil\u00ebt i konfiguruan me sukses dhe na dhan\u00eb llogarin\u00eb.<\/p>\n

Faza m\u00eb e v\u00ebshtir\u00eb ishte fillimi i projektit, kur duhej t\u00eb zgjidhnim se \u00e7far\u00eb do t\u00eb p\u00ebrdornim, cila do t\u00eb ishte arkitektura, si dhe ku do t\u00eb ruheshin t\u00eb dh\u00ebnat dhe si do t\u00eb bashk\u00ebveprojn\u00eb komponentet dhe modulat e sistemit.<\/p>\n

N\u00eb rastin ton\u00eb, problemet e zakonshme t\u00eb fillimit t\u00eb \u00e7do projekti u komplikuan edhe m\u00eb shum\u00eb nga stafi i p\u00ebrshtatur. Specifika e biznesit ton\u00eb \u00ebsht\u00eb q\u00eb, ndryshe nga ato tregtare, mbi projektet e brendshme shpesh punojn\u00eb programues, t\u00eb cil\u00ebt nuk kan\u00eb njohuri t\u00eb mjaftueshme n\u00eb fushat e nevojshme \u2014 ata thjesht p\u00ebr rast\u00ebsi jan\u00eb vendosur n\u00eb pritje p\u00ebr projektin e madh t\u00eb ardhsh\u00ebm. Logjikisht, motivimi n\u00eb nj\u00eb situat\u00eb t\u00eb till\u00eb \u00ebsht\u00eb gjithashtu shum\u00eb i komplikuar. Produktiviteti bie n\u00eb nivele t\u00eb ulta, n\u00eb ekip shpesh ka nd\u00ebrprerje, n\u00eb fund duhet t\u00eb bindim (motivim) ose t\u00eb ndryshojm\u00eb personin. Kur nd\u00ebrohet programuesi, duhet t\u00eb b\u00ebjm\u00eb trajnim, t\u00eb kalojm\u00eb njohuri dhe p\u00ebrs\u00ebri n\u00eb thelb t\u00eb fillojm\u00eb projektin. \u00c7do programues i ri e shihte arkitektur\u00ebn n\u00eb m\u00ebnyr\u00ebn e tij dhe kritikonte vendimet e marra m\u00eb par\u00eb dhe kodin e t\u00eb tjer\u00ebve. Fillonte rishkrimi nga e para.<\/p>\n

Kjo ka vazhduar p\u00ebr rreth gjasht\u00eb muaj. Ne thjesht ishim n\u00eb nj\u00eb vend, duke refaktorizuar kodin dhe nuk shkruanim asgj\u00eb t\u00eb re.<\/p>\n

Gjithashtu, mbi projektet e brendshme, zakonisht nuk ka asnj\u00eb dokumentacion dhe ishte e v\u00ebshtir\u00eb t\u00eb kuptohej se \u00e7far\u00eb duhej b\u00ebr\u00eb n\u00eb \u00e7do moment, dhe cilat ishin tani p\u00ebrpar\u00ebsit\u00eb. Duhej t\u00eb krijonim nj\u00eb ekip t\u00eb q\u00ebndruesh\u00ebm, t\u00eb organizonim proceset, t\u00eb b\u00ebnim planifikim dhe vler\u00ebsim p\u00ebr t\u00eb pakt\u00ebn tre muaj. Por si ta b\u00ebnim k\u00ebt\u00eb, kur projekti nuk \u00ebsht\u00eb tregtar, dhe kjo do t\u00eb thot\u00eb se duhet t\u00eb investojm\u00eb or\u00ebt e pun\u00ebs n\u00eb minimum, dhe po ashtu rezultati t\u00eb jet\u00eb jo m\u00eb keq se ai p\u00ebr nj\u00eb klient t\u00eb jasht\u00ebm?<\/p>\n

Ne identifikuam fondet e burimeve q\u00eb mor\u00ebn pjes\u00eb n\u00eb zhvillimin e projektit, jan\u00eb t\u00eb njohur me t\u00eb dhe d\u00ebshirojn\u00eb t\u00eb punojn\u00eb mbi t\u00eb. Kemi p\u00ebrgatitur nj\u00eb kalendar p\u00ebr angazhimin e njer\u00ebzve n\u00eb projekte. B\u00ebm\u00eb vler\u00ebsimin dhe miratimin e pun\u00ebve, dhe i vendos\u00ebm ato n\u00eb \"hap\u00ebsirat\" midis projekteve kryesore. Pas 4 muajsh, mor\u00ebm nj\u00eb prototip funksional t\u00eb aplikacionit.<\/p>\n

Tani le t\u00eb flasim n\u00eb detaje p\u00ebr funksionalitetin e chatbot-it, arkitektur\u00ebn dhe zgjidhjet teknike.<\/p>\n

Nj\u00eb nga k\u00ebrkesat kryesore t\u00eb HR ishte njohja e tekstit t\u00eb shkruar nga p\u00ebrdoruesi p\u00ebr t'i dh\u00ebn\u00eb nj\u00eb p\u00ebrgjigje t\u00eb sakt\u00eb pyetjes. Ai mund t\u00eb shkruaj\u00eb - dua t\u00eb shkoj n\u00eb pushim, dua pushim ose do t\u00eb shkoja n\u00eb pushim, dhe ai do t\u00eb kuptoj\u00eb dhe do t\u00eb p\u00ebrgjigjet p\u00ebrkat\u00ebsisht. Ose ndoshta punonj\u00ebsi ka thyer karrigen e tij dhe d\u00ebshiron t\u00eb shkruaj\u00eb - \"karrigia \u00ebsht\u00eb e thyer\" ose \"Kam nj\u00eb ndarje n\u00eb karrige\" ose \"Mb\u00ebshtet\u00ebsja e karriges m\u00eb ra\", me st\u00ebrvitjen e duhur, boti do t\u00eb njoh\u00eb k\u00ebto k\u00ebrkesa. Cil\u00ebsia e njohjes s\u00eb tekstit varet natyrisht nga st\u00ebrvitja e botit, p\u00ebr t\u00eb cilin do t\u00eb flasim m\u00eb von\u00eb.<\/p>\n

K\u00ebrkesa tjet\u00ebr dhe pjes\u00eb e funksionalitetit \u00ebsht\u00eb sistemi i bisedave t\u00eb botit. U zhvillua nj\u00eb sistem ku boti mund t\u00eb zhvilloj\u00eb biseda dhe t\u00eb kuptoj\u00eb kontekstin e pyetjes aktuale. Ai mund t\u00eb b\u00ebj\u00eb pyetje sqaruese n\u00eb p\u00ebrgjigje t\u00eb pyetjes suaj dhe t\u00eb vazhdoj\u00eb bised\u00ebn, n\u00ebse ne e kemi st\u00ebrvitur botin t\u00eb b\u00ebj\u00eb k\u00ebt\u00eb. Skype mb\u00ebshtet pika t\u00eb thjeshta menus\u00eb p\u00ebr t'u ofruar p\u00ebrdoruesve mund\u00ebsi p\u00ebr vazhdimin e bisedave. Po ashtu, n\u00ebse kemi zhvilluar nj\u00eb bised\u00eb, por papritur vendosim t\u00eb b\u00ebjm\u00eb nj\u00eb pyetje jasht\u00eb tem\u00ebs, boti do ta kuptoj\u00eb edhe k\u00ebt\u00eb.<\/p>\n

Boti ofron mund\u00ebsin\u00eb e d\u00ebrgimit t\u00eb artefakteve t\u00eb ndryshme p\u00ebr p\u00ebrdoruesin, n\u00eb baz\u00eb t\u00eb t\u00eb dh\u00ebnave t\u00eb tij personale. P\u00ebr shembull, n\u00eb vendndodhjen e tij. Le t\u00eb supozojm\u00eb se nj\u00eb person d\u00ebshiron t\u00eb gjej\u00eb nj\u00eb tualet, at\u00ebher\u00eb do t'i tregohen nj\u00eb hart\u00eb e zyr\u00ebs q\u00eb e \u00e7on n\u00eb tualet. Dhe harta do t\u00eb zgjidhet n\u00eb var\u00ebsi t\u00eb zyr\u00ebs n\u00eb t\u00eb cil\u00ebn ndodhet punonj\u00ebsi i kompanis\u00eb.<\/p>\n

Nj\u00eb nga detyrat m\u00eb t\u00eb r\u00ebnd\u00ebsishme \u00ebsht\u00eb mbrojtja e informacionit personal t\u00eb p\u00ebrdoruesve. Ne nuk mund t\u00eb lejojm\u00eb q\u00eb \u00e7do person t\u00eb ket\u00eb qasje n\u00eb t\u00eb dh\u00ebnat konfidenciale q\u00eb p\u00ebrpunon boti yn\u00eb. Nevoja p\u00ebr autorizim p\u00ebr nj\u00eb bot t\u00eb till\u00eb \u00ebsht\u00eb nj\u00eb pjes\u00eb e pandashme e tij. Boti iu k\u00ebrkon p\u00ebrdoruesit q\u00eb t\u00eb kaloj\u00eb autorizimin p\u00ebrpara se t\u00eb mund t\u00eb zhvilloj\u00eb ndonj\u00eb bised\u00eb me t\u00eb. Kjo ndodh n\u00eb kontaktin e par\u00eb t\u00eb punonj\u00ebsit me botin. Vet\u00eb autorizimi e drejton p\u00ebrdoruesin n\u00eb faqen p\u00ebrkat\u00ebse, ku ai merr nj\u00eb token q\u00eb m\u00eb pas e fusin n\u00eb mesazhin n\u00eb Skype. N\u00ebse autorizimi p\u00ebrfundon me sukses, at\u00ebher\u00eb mund t\u00eb fillohet biseda me botin.<\/p>\n

\"Boti
\n
\nAutorizimi kalon n\u00ebp\u00ebr Skype - portalin e sh\u00ebrbimit t\u00eb autorizimit, rrjetin korporativ dhe LDAP. K\u00ebshtu, autorizimi varet nga t\u00eb dh\u00ebnat aktuale p\u00ebr p\u00ebrdoruesin n\u00eb rrjetin korporativ.<\/p>\n

Gjat\u00eb procesit t\u00eb zhvillimit t\u00eb botit, kuptuam se na duhej nj\u00eb sistem i caktuar, i integruar n\u00eb funksionalitetin e portalit, q\u00eb do t\u00eb ndihmonte HR t\u00eb kryejn\u00eb shpejt debug-in e botit. Ne shtuam nj\u00eb faqe t\u00eb till\u00eb n\u00eb portal, ku HR-t\u00eb mund t\u00eb shohin gabimet e regjistruara nga p\u00ebrdoruesit gjat\u00eb pun\u00ebs me botin dhe t\u00eb zgjidhin ato me st\u00ebrvitje t\u00eb re ose t'i l\u00ebn\u00eb p\u00ebr zhvilluesit.<\/p>\n

Mund\u00ebsia p\u00ebr t\u00eb st\u00ebrvitur botin drejtp\u00ebrdrejt n\u00eb portal nuk ishte parashikuar q\u00eb n\u00eb fillim. Gjat\u00eb zhvillimit, kuptuam se st\u00ebrvitja e botit \u00ebsht\u00eb detyra m\u00eb e shpesht\u00eb q\u00eb do t\u00eb kryejn\u00eb an\u00ebtar\u00ebt e departamentit HR gjat\u00eb pun\u00ebs me t\u00eb, dhe d\u00ebrgimi i skedar\u00ebve me tekst tek zhvilluesit p\u00ebr st\u00ebrvitje t\u00eb m\u00ebtejshme t\u00eb botit \u00ebsht\u00eb krejt\u00ebsisht i papranuesh\u00ebm. Kjo i konsumon shum\u00eb m\u00eb tep\u00ebr koh\u00eb dhe krijon shum\u00eb gabime dhe probleme.<\/p>\n

\"Boti
\n
\nNe shkruam UI n\u00eb portal p\u00ebr nj\u00eb st\u00ebrvitje miq\u00ebsore p\u00ebr p\u00ebrdoruesin t\u00eb botit. Ai u lejon HR-ve t\u00eb shohin st\u00ebrvitjen aktuale t\u00eb botit, ta st\u00ebrvisin at\u00eb dhe t\u00eb b\u00ebjn\u00eb ndryshime t\u00eb nevojshme n\u00eb st\u00ebrvitjen aktuale. St\u00ebrvitja paraqitet me nj\u00eb struktur\u00eb hipermote, ku nodet, dmth deg\u00ebt jan\u00eb vazhdim i bised\u00ebs me botin. Mund t\u00eb krijoni pyetje t\u00eb thjeshta dhe p\u00ebrgjigje, ose biseda m\u00eb t\u00eb thella, gjith\u00e7ka varet nga HR-t\u00eb dhe nevojat e tyre.<\/p>\n

Disa fjal\u00eb p\u00ebr arkitektur\u00ebn e zgjidhjes.<\/p>\n

\"Boti
\n
\nArkitektura e zgjidhjes \u00ebsht\u00eb modulare. Ajo p\u00ebrfshin sh\u00ebrbime q\u00eb p\u00ebrgjigjen p\u00ebr detyra t\u00eb ndryshme, konkretisht:
\n\u2022 Sh\u00ebrbimi i botit Skype n\u00eb Azure - pranon dhe p\u00ebrpunon k\u00ebrkesat nga p\u00ebrdoruesit. Ky \u00ebsht\u00eb nj\u00eb sh\u00ebrbim mjaft i thjesht\u00eb, i cili pranon k\u00ebrkes\u00ebn e par\u00eb dhe kryen p\u00ebrpunimin e saj fillestar.
\n\u2022 Portali admin - sh\u00ebrbimi q\u00eb ofron nj\u00eb nd\u00ebrfaqe web p\u00ebr konfigurimin e portalit dhe p\u00ebr vet\u00eb botin. Boti gjithmon\u00eb i drejtohet fillimisht portalit, dhe portali vendos se \u00e7far\u00eb do t\u00eb b\u00ebj\u00eb m\u00eb tej me k\u00ebrkes\u00ebn.
\n\u2022 Sh\u00ebrbimi i autorizimit - ofron mekanizmat e autentifikimit p\u00ebr botin dhe p\u00ebr portalin admin. Autorizimi ndodh sipas protokollit Oauth2. Pas autorizimit pozitiv, sh\u00ebrbimi kryen autorizimin n\u00eb rrjetin korporativ sipas t\u00eb dh\u00ebnave valide t\u00eb p\u00ebrdoruesit, n\u00eb m\u00ebnyr\u00eb q\u00eb sistemi t\u00eb mund t\u00eb kontrolloj\u00eb gabimet q\u00eb lidhen me \u00e7\u00ebshjet e sinkronizimit t\u00eb t\u00eb dh\u00ebnave.
\n\u2022 Moduli AI p\u00ebr njohjen e tekstit, i shkruar n\u00eb Python dhe duke p\u00ebrdorur kuadrin ParlAI p\u00ebr njohjen e vet\u00eb tekstit. Kjo \u00ebsht\u00eb nj\u00eb rrjet nervor, t\u00eb pakt\u00ebn n\u00eb implementimin aktual. Ne p\u00ebrdorim algoritmin tfDiff p\u00ebr t\u00eb kuptuar pyetjet. Moduli ofron nj\u00eb API p\u00ebr t\u00eb komunikuar me t\u00eb dhe p\u00ebr t\u00eb m\u00ebsuar.<\/p>\n

N\u00eb p\u00ebrfundim, do t\u00eb doja t\u00eb thoja se kjo \u00ebsht\u00eb p\u00ebrvoja jon\u00eb e par\u00eb n\u00eb krijimin e nj\u00eb boti bisedor, dhe ne p\u00ebrpiqemi ta b\u00ebjm\u00eb sistemin sa m\u00eb t\u00eb thjesht\u00eb, por nj\u00ebkoh\u00ebsisht funksional, me investime minimale n\u00eb t\u00eb. Mendoj se kemi arritur t\u00eb krijojm\u00eb nj\u00eb produkt shum\u00eb interesant. Me sistemin ton\u00eb t\u00eb m\u00ebsimit, regjistrimit t\u00eb gabimeve, d\u00ebrgimit t\u00eb njoftimeve, gjithashtu mund t\u00eb integrohet me \u00e7do mesazher tjet\u00ebr.
\n
Burimi: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

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