{"id":53504,"date":"2019-12-03T00:00:00","date_gmt":"2019-12-02T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/bot-nam-pomozhet"},"modified":"2020-02-18T14:01:25","modified_gmt":"2020-02-18T11:01:25","slug":"bot-nam-pomozhet","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/bot-nam-pomozhet","title":{"rendered":"Botat do na ndihmojn\u00eb","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

\"Botat
\n
\nNj\u00eb vit m\u00eb par\u00eb, departamenti yn\u00eb i HR-s\u00eb i dashur na k\u00ebrkoi: t\u00eb shkruajm\u00eb nj\u00eb chatbot q\u00eb do t\u00eb ndihmoj\u00eb n\u00eb adaptimin e t\u00eb rinjve n\u00eb kompani. <\/p>\n

T\u00eb sqarojm\u00eb se ne nuk zhvillojm\u00eb produkte t\u00eb veta, por ofrojm\u00eb nj\u00eb gam\u00eb t\u00eb plot\u00eb sh\u00ebrbimesh n\u00eb zhvillim p\u00ebr klient\u00ebt. Historia do t\u00eb flas\u00eb p\u00ebr projektin ton\u00eb t\u00eb brendsh\u00ebm, p\u00ebr t\u00eb cilin pun\u00ebdh\u00ebn\u00ebsi nuk \u00ebsht\u00eb nj\u00eb kompani e jashtme, por HR yn\u00eb i vet. Dhe detyra kryesore, n\u00eb kushte t\u00eb kufizuara t\u00eb disponueshm\u00ebris\u00eb s\u00eb njer\u00ebzve, burimeve dhe koh\u00ebs, \u00ebsht\u00eb t\u00eb realizojm\u00eb projektin n\u00eb koh\u00eb dhe t\u00eb l\u00ebshojm\u00eb produktin.
\n <\/a><\/noindex>
\nS\u00eb pari, le t\u00eb p\u00ebrshkruajm\u00eb detyrat q\u00eb do t\u00eb duhej t\u00eb zgjidhen. <\/p>\n

Zhvilluesit jan\u00eb kryesisht introvert\u00eb dhe nuk i p\u00eblqejn\u00eb bisedat, \u00ebsht\u00eb shum\u00eb m\u00eb e leht\u00eb t\u00eb shkruash pyetjen t\u00ebnde n\u00eb nj\u00eb bised\u00eb elektronike. Me botin nuk duhet t\u00eb mendosh se k\u00eb t\u00eb pyes\u00ebsh, kujt t\u2019i telefonosh, ku t\u00eb shkosh dhe n\u00eb p\u00ebrgjith\u00ebsi, ku t\u00eb k\u00ebrkosh informacion dhe a \u00ebsht\u00eb ai aktual. <\/p>\n

Problemi i dyt\u00eb \u00ebsht\u00eb informacioni \u2014 ai \u00ebsht\u00eb shum\u00eb, ndodhet n\u00eb burime t\u00eb ndryshme, dhe jo gjithmon\u00eb \u00ebsht\u00eb i disponuesh\u00ebm dhe k\u00ebrkon vazhdim\u00ebsi n\u00eb plot\u00ebsim dhe p\u00ebrdit\u00ebsim.<\/p>\n

N\u00eb kompani ka pothuajse 500 punonj\u00ebs, ata ndodhen n\u00eb zyra t\u00eb ndryshme, n\u00eb zona t\u00eb ndryshme koherente, qytete t\u00eb Rusis\u00eb dhe madje jasht\u00eb saj, pyetje zakonisht ka shum\u00eb, k\u00ebshtu q\u00eb nj\u00eb tjet\u00ebr detyr\u00eb \u00ebsht\u00eb t\u00eb zvog\u00eblojm\u00eb ngarkes\u00ebn mbi stafin e HR-s\u00eb lidhur me pyetjet m\u00eb t\u00eb zakonshme q\u00eb b\u00ebjn\u00eb punonj\u00ebsit.<\/p>\n

Duhej gjithashtu t\u00eb automatizoheshin proceset: ardhja e t\u00eb rinjve n\u00eb kompani, d\u00ebrgimi i mesazheve menaxher\u00ebve dhe mentor\u00ebve t\u00eb t\u00eb rinjve, d\u00ebrgimi i p\u00ebrkujtesave automatike p\u00ebr kursit dhe testet q\u00eb duhet t\u00eb kaloj\u00eb t\u00eb riut p\u00ebr nj\u00eb adaptim t\u00eb suksessh\u00ebm.<\/p>\n

N\u00eb baz\u00eb t\u00eb k\u00ebrkesave t\u00eb biznesit, u formuluan specifikimet teknike.<\/p>\n

Boti duhet t\u00eb punoj\u00eb mbi Skype (historikisht ka ndodhur q\u00eb ata p\u00ebrdorin k\u00ebt\u00eb n\u00eb kompani), prandaj u zgjodh nj\u00eb sh\u00ebrbim n\u00eb Azure.<\/p>\n

P\u00ebr kufizimet e qasjes, filluam t\u00eb p\u00ebrdorim mekanizmin e autorizimit n\u00ebp\u00ebrmjet Skype.
\nP\u00ebr njohjen e tekstit, p\u00ebrdor\u00ebm bibliotek\u00ebn ParlAI.<\/p>\n

Gjithashtu, ne kemi nevoj\u00eb p\u00ebr nj\u00eb portal web administrativ p\u00ebr konfigurimin, trajnimin, debugging, konfigurimin e shp\u00ebrndarjeve dhe detyra t\u00eb tjera.<\/p>\n

\"Botat
\n
\nN\u00eb procesin e pun\u00ebs mbi projektin, u p\u00ebrball\u00ebm me nj\u00eb mori problemesh dhe v\u00ebshtir\u00ebsish.<\/p>\n

P\u00ebr shembull, pati probleme teknike me llogarin\u00eb Azure. Microsoft nuk d\u00ebshiroi t\u00eb aktivizonte abonimin ton\u00eb p\u00ebr shkak t\u00eb ndonj\u00eb v\u00ebshtir\u00ebsie teknike brenda sh\u00ebrbimit t\u00eb tyre. Pothuajse dy muaj nuk mund\u00ebm t\u00eb b\u00ebnim asgj\u00eb lidhur me k\u00ebt\u00eb, mb\u00ebshtetje e Microsoft-it p\u00ebrfundimisht u dor\u00ebzua dhe na d\u00ebrgoi tek partner\u00ebt, t\u00eb cil\u00ebt e konfiguruan me sukses gjith\u00e7ka dhe na dhan\u00eb llogarin\u00eb.<\/p>\n

Faza m\u00eb e v\u00ebshtir\u00eb ishte nisja e projektit, kur duhej t\u00eb zgjidhnim se \u00e7far\u00eb do t\u00eb p\u00ebrdornim, cila do t\u00eb ishte arkitektura, si dhe ku do t\u00eb ruheshin t\u00eb dh\u00ebnat dhe si do t\u00eb bashk\u00ebvepronin komponent\u00ebt dhe modulet e sistemit me nj\u00ebri-tjetrin.<\/p>\n

N\u00eb rastin ton\u00eb, problemet e zakonshme t\u00eb fillimit t\u00eb \u00e7do projekti u komplikuan edhe m\u00eb shum\u00eb nga stafi. Specifika e biznesit ton\u00eb \u00ebsht\u00eb se, ndryshe nga projektet komerciale, mbi projektet e brendshme shpesh punojn\u00eb zhvillues q\u00eb nuk kan\u00eb njohuri t\u00eb mjaftueshme n\u00eb fushat e nevojshme \u2013 thjesht u gjet\u00ebn aty p\u00ebr fatin q\u00eb prisnin projektin tjet\u00ebr t\u00eb madh komercial. \u00cbsht\u00eb logjike q\u00eb motivimi n\u00eb nj\u00eb situat\u00eb t\u00eb till\u00eb ishte gjithashtu mjaft i \u00e7rregullt. Produktiviteti bie ndjesh\u00ebm, ekipi shpesh ka pushime, dhe p\u00ebrfundimisht duhet t\u00eb bind\u00ebsh (t\u00eb motivosh) ose t\u00eb nd\u00ebrroni personin. Kur nd\u00ebrron zhvilluesin, duhet t\u00eb kryesh trajnime, t\u00eb trasferosh njohuri dhe p\u00ebrs\u00ebri n\u00eb thelb t\u00eb fillosh projektin. \u00c7do zhvillues i ri e shihte arkitektur\u00ebn n\u00eb m\u00ebnyr\u00ebn e tij dhe e kritikonte t\u00eb kaluarin p\u00ebr vendimet e marr\u00eb prej tyre dhe kodin e huaj. Fillonte riprogramimi nga e para.<\/p>\n

K\u00ebshtu vazhdoi p\u00ebr rreth gjasht\u00eb muaj. Ne thjesht po q\u00ebndronim n\u00eb vend, po rifillnim kodin dhe nuk po shkruanim asgj\u00eb t\u00eb re.<\/p>\n

Po ashtu, n\u00eb projektet e brendshme zakonisht nuk ka pothuajse asnj\u00eb dokumentacion, dhe ishte e v\u00ebshtir\u00eb t\u00eb kuptoje se \u00e7far\u00eb duhej t\u00eb b\u00ebje n\u00eb \u00e7do moment dhe cilat ishin p\u00ebrpar\u00ebsit\u00eb aktuale. Duhej t\u00eb krijonim nj\u00eb ekip t\u00eb p\u00ebrhersh\u00ebm, t\u00eb organizonim proceset, t\u00eb b\u00ebnim planifikim dhe vler\u00ebsim p\u00ebr t\u00eb pakt\u00ebn tri muaj. Por si ta b\u00ebnim k\u00ebt\u00eb kur projektin nuk ishte komerciale, dhe kjo do t\u00eb thoshte se or\u00ebt e njeriut duhej t\u00eb investoheshin minimalisht, dhe q\u00eb rezultati t\u00eb ishte jo m\u00eb keq se p\u00ebr nj\u00eb klient t\u00eb jasht\u00ebm?<\/p>\n

Ne kemi identifikuar nj\u00eb grup burimesh q\u00eb mor\u00ebn pjes\u00eb n\u00eb zhvillimin e projektit, jan\u00eb t\u00eb njohur me t\u00eb dhe duan t\u00eb punojn\u00eb mbi t\u00eb. Kemi p\u00ebrgatitur nj\u00eb orar t\u00eb angazhimit t\u00eb njer\u00ebzve n\u00eb projekte. Kemi kryer nj\u00eb vler\u00ebsim dhe miratim t\u00eb pun\u00ebve, dhe i kemi futur k\u00ebto pun\u00eb n\u00eb \"ndarjet\" midis projekteve kryesore. Pas 4 muajsh, ne mor\u00ebm nj\u00eb prototip funksional t\u00eb aplikacionit.<\/p>\n

Tani le t\u00eb flasim m\u00eb n\u00eb detaje p\u00ebr funksionalitetin e bot-it, arkitektur\u00ebn dhe zgjidhjet teknike.<\/p>\n

Nj\u00eb nga k\u00ebrkesat kryesore t\u00eb HR-s\u00eb ishte njohja e tekstit t\u00eb shkruar nga p\u00ebrdoruesi p\u00ebr t\u00eb dh\u00ebn\u00eb nj\u00eb p\u00ebrgjigje t\u00eb sakt\u00eb n\u00eb pyetje. P\u00ebrdoruesit mund t\u00eb shkruajn\u00eb \u2013 dua t\u00eb shkoj n\u00eb pushim, dua pushim ose do t\u00eb shkoja n\u00eb pushim, dhe ai do ta kuptonte dhe do t\u2019i p\u00ebrgjigjej n\u00eb p\u00ebrputhje me k\u00ebt\u00eb. Ose ndonj\u00ebher\u00eb, n\u00ebse nj\u00eb punonj\u00ebs ka probleme me karrigen, ai mund t\u00eb shkruaj\u00eb \u2013 \"karrigia \u00ebsht\u00eb thyer\" ose \"Karrigia ime ka nj\u00eb \u00e7arje\" ose \"Back i karriges m\u00eb ka r\u00ebn\u00eb\", dhe me trajnimin e duhur, boti do t\u00eb njoh\u00eb k\u00ebto k\u00ebrkesa. Cilesia e njohjes s\u00eb tekstit natyrisht varet nga trajnimi i bot-it, p\u00ebr t\u00eb cilin do t\u00eb flasim m\u00eb von\u00eb.<\/p>\n

K\u00ebrkesa tjet\u00ebr dhe nj\u00eb pjes\u00eb e funksionalitetit \u00ebsht\u00eb sistemi i dialog\u00ebve t\u00eb bot-it. Kemi zhvilluar nj\u00eb sistem, n\u00eb t\u00eb cilin boti mund t\u00eb zhvilloj\u00eb nj\u00eb dialog dhe t\u00eb kuptoj\u00eb kontekstin e pyetjes aktuale. Ai mund t'i b\u00ebj\u00eb pyetje sqaruese n\u00eb p\u00ebrgjigje t\u00eb pyetjeve tuaja dhe t\u00eb vazhdoj\u00eb bised\u00ebn, n\u00ebse e kemi trajnuar bot-in t\u00eb b\u00ebj\u00eb k\u00ebt\u00eb. Skype mb\u00ebshtet pika t\u00eb thjeshta menus\u00eb p\u00ebr t\u00eb sugjeruar p\u00ebrdoruesve mund\u00ebsi t\u00eb mundshme p\u00ebr t\u00eb vazhduar dialog\u00ebt. Po ashtu, n\u00ebse kemi zhvilluar nj\u00eb bised\u00eb, por papritmas vendosim t\u00eb b\u00ebjm\u00eb nj\u00eb pyetje jasht\u00eb tem\u00ebs, boti do ta kuptoj\u00eb k\u00ebt\u00eb gjithashtu.<\/p>\n

Boti ofron mund\u00ebsin\u00eb p\u00ebr t\u00eb d\u00ebrguar artefakte t\u00eb ndryshme p\u00ebrdoruesit, bazuar n\u00eb t\u00eb dh\u00ebnat e tij personale. P\u00ebr shembull, mbi lokacionin e tij. Supozoni se n\u00ebse dikush d\u00ebshiron t\u00eb gjej\u00eb nj\u00eb tualet, ai do t\u00eb tregoj\u00eb nj\u00eb hart\u00eb t\u00eb zyr\u00ebs, e cila e \u00e7on at\u00eb n\u00eb tualet. Dhe harta do t\u00eb zgjidhet n\u00eb var\u00ebsi t\u00eb zyr\u00ebs ku ndodhet punonj\u00ebsi i kompanis\u00eb.<\/p>\n

Nj\u00eb nga detyrat m\u00eb t\u00eb r\u00ebnd\u00ebsishme \u00ebsht\u00eb mbrojtja e informacionit personal t\u00eb p\u00ebrdoruesve. Ne nuk mund t\u00eb lejojm\u00eb \u00e7do person t\u00eb ket\u00eb qasje n\u00eb t\u00eb dh\u00ebnat e ndjeshme me t\u00eb cilat operon boti yn\u00eb. K\u00ebrkesa p\u00ebr autorizim p\u00ebr nj\u00eb bot t\u00eb till\u00eb \u00ebsht\u00eb nj\u00eb pjes\u00eb e pandar\u00eb e tij. Boti k\u00ebrkon nga p\u00ebrdoruesi t\u00eb kaloj\u00eb autorizimin para se t\u00eb mund t\u00eb bisedoj\u00eb me t\u00eb. Kjo ndodh gjat\u00eb kontaktit t\u00eb par\u00eb t\u00eb punonj\u00ebsit me botin. Vet\u00eb autorizimi e drejton p\u00ebrdoruesin n\u00eb faqen p\u00ebrkat\u00ebse, ku p\u00ebrdoruesi merr nj\u00eb token, t\u00eb cilin m\u00eb von\u00eb e vendos n\u00eb mesazhin e Skype. N\u00ebse autorizimi kalon me sukses, at\u00ebher\u00eb mund t\u00eb fillohet komunikimi me botin.<\/p>\n

\"Botat
\n
\nAutorizimi kalon p\u00ebrmes Skype \u2014 portali i sh\u00ebrbimit t\u00eb autorizimit, rrjetit korporativ dhe LDAP. Sidoqoft\u00eb, autorizimi varet nga t\u00eb dh\u00ebnat aktuale t\u00eb p\u00ebrdoruesit n\u00eb rrjetin korporativ.<\/p>\n

Gjat\u00eb zhvillimit t\u00eb botit, kuptuam se na nevojitej nj\u00eb sistem, i integruar n\u00eb funksionalitetin e portalit, q\u00eb mund t\u00eb ndihmoj\u00eb HR-n\u00eb n\u00eb debugimin e shpejt\u00eb t\u00eb botit. Ne shtuam nj\u00eb faqe t\u00eb till\u00eb n\u00eb portal, ku HR-t\u00eb mund t\u00eb shohin gabimet e regjistruara nga p\u00ebrdoruesit gjat\u00eb pun\u00ebs me botin dhe t'i zgjidhin ato p\u00ebrmes ri-trajnimit ose t'i l\u00ebn\u00eb p\u00ebr zhvilluesit.<\/p>\n

Mund\u00ebsia p\u00ebr t\u00eb trajnuar botin drejtp\u00ebrdrejt n\u00eb portal nuk ishte parashikuar q\u00eb nga fillimi. Gjat\u00eb zhvillimit ne kuptuam se trajnimi i botit \u00ebsht\u00eb detyra m\u00eb e zakonshme q\u00eb do t\u00eb kryejn\u00eb punonj\u00ebsit e departamentit t\u00eb HR gjat\u00eb pun\u00ebs me t\u00eb, dhe d\u00ebrgimi i skedar\u00ebve me tekst te zhvilluesit p\u00ebr st\u00ebrvitje t\u00eb m\u00ebtejshme t\u00eb botit \u00ebsht\u00eb krejt\u00ebsisht e papranueshme. Kjo merr shum\u00eb koh\u00eb dhe shkakton shum\u00eb gabime dhe probleme.<\/p>\n

\"Botat
\n
\nNe shkruam nj\u00eb UI n\u00eb portal p\u00ebr trajnimin e miq\u00ebsor t\u00eb botit. Ai lejon HR-n\u00eb t\u00eb shoh\u00eb trajnimin aktual t\u00eb botit, ta ri-trajnoj\u00eb at\u00eb dhe t\u00eb b\u00ebj\u00eb korrigjime n\u00eb trajnimin aktual. Trajnimi paraqitet n\u00eb nj\u00eb struktur\u00eb t\u00eb pem\u00ebs, n\u00eb t\u00eb cil\u00ebn nodet, pra, deg\u00ebt jan\u00eb vazhdim i dialogut me botin. Mund t\u00eb krijoni pyetje dhe p\u00ebrgjigje t\u00eb thjeshta, apo biseda m\u00eb komplekse, gjith\u00e7ka varet nga HR dhe nevojat e tyre.<\/p>\n

Pak fjal\u00eb mbi arkitektur\u00ebn e zgjidhjes.<\/p>\n

\"Botat
\n
\nArkitektura e zgjidhjes \u00ebsht\u00eb modulare. Ajo p\u00ebrfshin sh\u00ebrbime q\u00eb p\u00ebrgjigjen p\u00ebr detyra t\u00eb ndryshme, q\u00eb do t\u00eb thot\u00eb:
\n\u2022 Sh\u00ebrbimi Skype bot n\u00eb Azure \u2014 merr dhe p\u00ebrpunon k\u00ebrkesat e p\u00ebrdoruesve. Ky \u00ebsht\u00eb nj\u00eb sh\u00ebrbim mjaft i thjesht\u00eb, i cili e pranon fillimisht k\u00ebrkes\u00ebn dhe kryen p\u00ebrpunimin e saj fillestar.
\n\u2022 Portali admin \u2014 sh\u00ebrbimi q\u00eb ofron nj\u00eb nd\u00ebrfaqe web p\u00ebr konfigurimin e portalit dhe p\u00ebr vet\u00eb botin. Boti gjithmon\u00eb i qaset fillimisht portalit, dhe portali pastaj vendos se \u00e7far\u00eb t\u00eb b\u00ebj\u00eb me k\u00ebrkes\u00ebn m\u00eb pas.
\n\u2022 Sh\u00ebrbimi i autorizimit \u2014 ofron mekanizma autentikimi p\u00ebr botin dhe p\u00ebr portalin admin. Autorizimi ndodh sipas protokollit Oauth2. N\u00eb rast t\u00eb autorizimit pozitiv, sh\u00ebrbimi kryen autorizimin n\u00eb rrjetin korporativ sipas t\u00eb dh\u00ebnave t\u00eb vlefshme t\u00eb p\u00ebrdoruesit, n\u00eb m\u00ebnyr\u00eb q\u00eb sistemi t\u00eb mund t\u00eb kontrolloj\u00eb gabimet e lidhura me mosp\u00ebrputhjet n\u00eb t\u00eb dh\u00ebna.
\n\u2022 Moduli AI p\u00ebr njohjen e tekstit, i shkruar n\u00eb Python dhe q\u00eb p\u00ebrdor framework-un ParlAI p\u00ebr njohjen e vet\u00eb tekstit. Ky \u00ebsht\u00eb nj\u00eb rrjet nervor, t\u00eb pakt\u00ebn n\u00eb realizimin aktual. Ne p\u00ebrdorim algoritmin tfDiff p\u00ebr t\u00eb kuptuar pyetjet. Moduli ofron nj\u00eb API p\u00ebr komunikim me t\u00eb dhe p\u00ebr trajnimin.<\/p>\n

N\u00eb p\u00ebrfundim, dua t\u00eb them se kjo \u00ebsht\u00eb p\u00ebrvoja jon\u00eb e par\u00eb n\u00eb krijimin e nj\u00eb chat boti, dhe ne u p\u00ebrpoq\u00ebm ta b\u00ebjm\u00eb sistemin sa m\u00eb t\u00eb thjesht\u00eb, por nj\u00ebkoh\u00ebsisht funksional, me minimumin e p\u00ebrpjekjeve p\u00ebr t\u00eb. Mendoj se kemi arritur t\u00eb krijojm\u00eb nj\u00eb produkt mjaft interesant. Me sistemin ton\u00eb t\u00eb t\u00eb m\u00ebsuarit, regjistrimit t\u00eb gabimeve, d\u00ebrgimit t\u00eb njoftimeve, gjithashtu mund t\u00eb integrohet me \u00e7do aplikacion tjet\u00ebr mesazhi.
\n
Burimi: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

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