{"id":54148,"date":"2019-12-19T00:00:00","date_gmt":"2019-12-18T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/kak-ya-perestal-boyatsya-i-polyubil-sapport"},"modified":"2020-02-18T14:02:07","modified_gmt":"2020-02-18T11:02:07","slug":"kak-ya-perestal-boyatsya-i-polyubil-sapport","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/news\/kak-ya-perestal-boyatsya-i-polyubil-sapport","title":{"rendered":"Si ndala s\u00eb frik\u00ebsuari dhe e dua mb\u00ebshtetje","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

A e mbani mend, kur ishte hera e fundit q\u00eb komunikuat me mb\u00ebshtetje teknike? Dhe q\u00eb ishte nj\u00eb p\u00ebrvoj\u00eb e k\u00ebndshme? As un\u00eb nuk e mbaj mend. Prandaj, n\u00eb fillim t\u00eb pun\u00ebs sime t\u00eb par\u00eb, m\u00eb duhej shpesh t\u00eb p\u00ebrs\u00ebrisja vetes se puna ime \u00ebsht\u00eb e r\u00ebnd\u00ebsishme dhe e dobishme. At\u00ebher\u00eb sapo kisha filluar n\u00eb suport. Dua t\u00eb ndaj p\u00ebrvoj\u00ebn time n\u00eb zgjedhjen e profesionit dhe p\u00ebrfundimet q\u00eb do t\u00eb doja t'i kisha lexuar para se t\u00eb filloja pun\u00ebn vet\u00eb. (Spoiler: suporti \u00ebsht\u00eb super).<\/p>\n

Programuesit e p\u00ebrvojsh\u00ebm ndoshta nuk do t\u00eb gjejn\u00eb ndonj\u00eb gj\u00eb interesante, por n\u00ebse sapo po e hapni bot\u00ebn e IT-s\u00eb, jeni t\u00eb mir\u00ebpritur t\u00eb lexoni m\u00eb tej. <\/p>\n

\"Si
\n<\/a><\/noindex><\/p>\n

Shtypni X p\u00ebr t\u00eb filluar<\/h2>\n

\nE kalova gjith\u00eb f\u00ebmij\u00ebrin\u00eb time duke luajtur loj\u00ebra kompjuterike, duke i kombinuar ato me p\u00ebrpjekje t\u00eb ngathhta p\u00ebr t\u00eb socializuar. Edhe n\u00eb shkoll\u00eb fillova t\u00eb p\u00ebrpiqesha t\u00eb programoja, por shpejt e kuptova se nuk ishte p\u00ebr mua. Megjithat\u00eb, shkova n\u00eb universitet n\u00eb nj\u00eb disiplin\u00eb IT, ku kuptova se p\u00ebrve\u00e7 programimit kishte edhe drejtime t\u00eb tjera n\u00eb IT. N\u00eb fund t\u00eb universitetit, tashm\u00eb e dija qart\u00eb se doja t\u00eb b\u00ebja administrator. Infrastruktura m\u00eb t\u00ebrhiqte shum\u00eb m\u00eb tep\u00ebr se kodi, prandaj, kur erdhi koha p\u00ebr t\u00eb k\u00ebrkuar pun\u00eb, nuk kisha asnj\u00eb dyshim. <\/p>\n

Megjithat\u00eb, nuk arrita t\u00eb b\u00ebhesha administrator pa p\u00ebrvoj\u00eb pune. P\u00ebr ndonj\u00eb arsye, t\u00eb gjith\u00eb d\u00ebshironin q\u00eb infrastruktura IT t\u00eb menaxhohej nga dikush q\u00eb e dinte si ta b\u00ebnte k\u00ebt\u00eb, ose ofronin t\u00eb zgjidhnin detyra n\u00eb nivelin 'ndihmo me k\u00ebt\u00eb'. Pa u dor\u00ebzuar, k\u00ebrkova mund\u00ebsi derisa nj\u00eb mik m\u00eb tregoi si, pas nj\u00eb viti pune n\u00eb mb\u00ebshtetje t\u00eb hostingut, u shkollua n\u00eb nj\u00eb nivel mjaftuesh\u00ebm p\u00ebr t'u b\u00ebr\u00eb sistem administrator.<\/p>\n

N\u00eb at\u00eb moment, un\u00eb dija p\u00ebr mb\u00ebshtetje teknike vet\u00ebm nga p\u00ebrvoja e komunikimit personal me punonj\u00ebs t\u00eb ndrysh\u00ebm n\u00eb qendrat e thirrjeve. Lidhur me dobishm\u00ebrin\u00eb e k\u00ebtij komunikimi, m\u00eb dukej e pavler\u00eb. Ideja p\u00ebr t\u00eb punuar me harduer dhe konfigurimin e tij m\u00eb p\u00eblqeu menj\u00ebher\u00eb, por e shikoja pun\u00ebn n\u00eb suport si nj\u00eb periudh\u00eb t\u00eb trishtueshme t\u00eb jet\u00ebs, q\u00eb thjesht duhej p\u00ebrballuar. E kisha p\u00ebrgatitur veten p\u00ebr detyra t\u00eb pavlera, klient\u00eb t\u00eb pap\u00ebrkushtuar dhe mosrespektim nga programuesit e v\u00ebrtet\u00eb<\/i>. <\/p>\n

Megjithat\u00eb, shpejt e kuptova se mb\u00ebshtetja teknike \u00ebsht\u00eb nj\u00eb nga pjes\u00ebt m\u00eb t\u00eb r\u00ebnd\u00ebsishme t\u00eb biznesit modern IT. Nuk ka r\u00ebnd\u00ebsi se \u00e7far\u00eb ofron kompania \u2013 IaaS, PaaS, \u00e7far\u00ebdo sh\u00ebrbimi \u2013 klient\u00ebt gjithmon\u00eb do t\u00eb ken\u00eb pyetje dhe bugs, dhe ndokush do t\u00eb duhet t'i trajtoj\u00eb ato. S\u00eb pari, dua t\u00eb sqarohem se po flasim p\u00ebr mb\u00ebshtetje teknike t\u00eb nivelit 2+ dhe jo p\u00ebr qendrat e thirrjeve.<\/p>\n

Mb\u00ebshtetje teknike, p\u00ebrsh\u00ebndetje<\/h2>\n

\nE fillova rrug\u00ebn time n\u00eb suportin e nj\u00eb hosting t\u00eb njohur shqiptar, i cili ishte i njohur p\u00ebr mb\u00ebshtetje t\u00eb shk\u00eblqyer. Atje, shpejt u p\u00ebrballa me at\u00eb nga e cila kisha frik\u00eb: klient\u00ebt<\/i> dhe ato probleme<\/i>. Doli, klienti ndonj\u00ebher\u00eb nuk kuptojn\u00eb se \u00e7far\u00eb d\u00ebshirojn\u00eb, nuk e din\u00eb se cila \u00ebsht\u00eb problemi i tyre, madje ndonj\u00ebher\u00eb nuk kuptojn\u00eb as tek k\u00eb e drejtohen. Kam takuar njer\u00ebz q\u00eb k\u00ebrkonin t\u00eb shpjegohej me dy fjal\u00eb si funksionon interneti apo ishin t\u00eb interesuar p\u00ebrse u nevojitet, hostimin<\/a>, n\u00ebse nuk kan\u00eb nevoj\u00eb p\u00ebr asgj\u00eb nga interneti. Por, pavar\u00ebsisht nga niveli i ndrysh\u00ebm i pyetjeve, duhet t'iu p\u00ebrgjigjemi t\u00eb gjith\u00ebve. Dhe n\u00ebse fillon t\u00eb p\u00ebrgjigjesh, nuk mund ta p\u00ebrfundosh bised\u00ebn dhe ta l\u00ebsh problemin \u2013 madje edhe nj\u00eb t\u00eb thjesht\u00eb \u2013 t\u00eb pazgjidhur. Sigurisht, edhe p\u00ebr nj\u00eb problem t\u00eb vog\u00ebl, mund ta d\u00ebrgosh klientin t\u00eb shkruaj\u00eb nj\u00eb tiket, por nuk \u00ebsht\u00eb e sigurt q\u00eb atij do t'i p\u00eblqente t\u00eb merrte nj\u00eb p\u00ebrgjigje vet\u00ebm nj\u00eb rresht t\u00eb gjat\u00eb. Pas nj\u00eb dite. <\/p>\n

\"Si
\n
\nAt\u00ebher\u00eb kuptova nj\u00eb t\u00eb v\u00ebrtet\u00eb tjet\u00ebr: mb\u00ebshtetja teknike \u00ebsht\u00eb imazhi i kompanis\u00eb. Dhe njeriu p\u00ebrball\u00eb saj ndodhet n\u00eb nj\u00eb situat\u00eb mjaft ekstreme: kur gjith\u00e7ka tashm\u00eb \u00ebsht\u00eb prishur, po prishet p\u00ebrball\u00eb tij ose po rrezikon t\u00eb prish\u00ebt. Si pasoj\u00eb, p\u00ebrshtypjet nga biseda dhe cil\u00ebsia e ndihm\u00ebs do t\u00eb kalojn\u00eb p\u00ebrmes nj\u00eb lenteje stresi. Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb arsye, punonj\u00ebsi i mb\u00ebshtetjes duhet t\u00eb njoh\u00eb produktin e kompanis\u00eb mjaft mir\u00eb. E pranoj, asnj\u00eb klient nuk do t\u00eb donte t\u00eb shpjegonte njer\u00ebzve t\u00eb mb\u00ebshtetjes q\u00eb ai u ka k\u00ebrkuar ndihm\u00eb se si funksionon pajisja e bler\u00eb nga ai ose kompanin\u00eb e tij. T\u00eb k\u00ebrkosh n\u00eb m\u00ebnyr\u00eb paniku gjat\u00eb bised\u00ebs me klientin \u2013 \u00ebsht\u00eb gjithashtu nj\u00eb k\u00ebnaq\u00ebsi m\u00eb posht\u00eb mesatares, edhe pse di\u00e7ka e till\u00eb ndodh.<\/p>\n

Nj\u00eb tjet\u00ebr moment i r\u00ebnd\u00ebsish\u00ebm q\u00eb e kem l\u00ebn\u00eb n\u00eb harres\u00eb: mb\u00ebshtetja mund t\u00eb leht\u00ebsoj\u00eb dhe t\u00eb p\u00ebrshpejtoj\u00eb ndjesh\u00ebm pun\u00ebn e punonj\u00ebsve t\u00eb tjer\u00eb t\u00eb kompanis\u00eb. N\u00ebse mb\u00ebshtetja mbledh informacionin e nevojsh\u00ebm dhe formulon k\u00ebrkesa t\u00eb sakta p\u00ebr inxhinier\u00ebt, kjo kursen shum\u00eb koh\u00eb p\u00ebr zhvilluesit dhe administrator\u00ebt. A do t\u00eb thot\u00eb kjo se punonj\u00ebsi i mb\u00ebshtetjes thjesht p\u00ebrcjell pyetje p\u00ebr IT-in e v\u00ebrtet\u00eb? Jo! Sepse shpeshher\u00eb specialisti i kualifikuar i mb\u00ebshtetjes e kupton produktin m\u00eb mir\u00eb se sa zhvilluesit q\u00eb p\u00ebrgjigjen vet\u00ebm p\u00ebr fush\u00ebn e tyre t\u00eb ve\u00e7ant\u00eb. Pik\u00ebrisht p\u00ebr shkak t\u00eb k\u00ebtij kuptimi, njer\u00ebzit e mb\u00ebshtetjes jan\u00eb n\u00eb gjendje t\u00eb formulojn\u00eb nj\u00eb k\u00ebrkes\u00eb t\u00eb sakt\u00eb p\u00ebr zhvilluesit, pa i detyruar ata t\u00eb kuptojn\u00eb problemin vet\u00eb.<\/p>\n

Prandaj, del nj\u00eb tjet\u00ebr moment, m\u00eb i r\u00ebnd\u00ebsishmi p\u00ebr mua. N\u00eb thelb, mb\u00ebshtetja \u00ebsht\u00eb nj\u00eb ferma e talenteve. Shpesh gjat\u00eb procesit t\u00eb zgjidhjes s\u00eb detyrave t\u00eb klient\u00ebve, kuptohet se \u00e7far\u00eb mund t\u00eb ndryshohet, rregullohet ose b\u00ebhet m\u00eb e leht\u00eb n\u00eb struktur\u00ebn aktuale. P\u00ebr shembull, t\u00eb skrijtohet veprimet e zakonshme ose t\u00eb konfigurohet monitorimi. Ky p\u00ebrzierje e detyrave t\u00eb klient\u00ebve, ideve personale dhe koh\u00ebs s\u00eb lir\u00eb ngadal\u00eb formon nj\u00eb teknik t\u00eb v\u00ebrtet\u00eb nga nj\u00eb absolvent i universitetit.<\/p>\n

Enterprise & Legacy<\/h2>\n

\nN\u00eb fund, kuptova se kjo pun\u00eb \u00ebsht\u00eb shum\u00eb m\u00eb serioze se sa e kisha imagjinuar m\u00eb par\u00eb. Ka ndryshuar dhe q\u00ebndrimi im ndaj saj. Kur m\u00eb thirr\u00ebn p\u00ebr t\u00eb punuar n\u00eb mb\u00ebshtetje t\u00eb nivelit L3 n\u00eb Dell Technologies, fillova t\u00eb shqet\u00ebsohem pak. Dhe pasi d\u00ebgjova n\u00eb intervist\u00eb fjal\u00eb t\u00eb frikshme si \"enterprise\" dhe \"legacy\", fillova t\u00eb vizatoj n\u00eb mendjen time t\u00eb keqen m\u00eb t\u00eb madhe q\u00eb mund t\u00eb lidhet me ato terma. Nj\u00eb korporat\u00eb e madhe gri, klient\u00ebt \u2013 po ashtu korporata t\u00eb m\u00ebdha gri, teknologji t\u00eb vjetra, zhvillim t\u00eb ngusht\u00eb dhe njer\u00ebz q\u00eb jan\u00eb si ingranazhe t\u00eb mbyllura. Po ashtu, e dija se k\u00ebrkesat do m\u00eb d\u00ebrgoheshin jo nga klient\u00eb q\u00eb nuk e dinin \u00e7far\u00eb u duhej, por nga inxhinier\u00eb t\u00eb tjer\u00eb q\u00eb, p\u00ebrkundrazi, e dinin shum\u00eb mir\u00eb. Nuk u b\u00ebjka m\u00eb aq r\u00ebnd\u00ebsi pamja e kompanis\u00eb me t\u00eb cil\u00ebn kishin kontakt. M\u00eb shum\u00eb r\u00ebnd\u00ebsi ka t\u00eb b\u00ebhet me sa m\u00eb pak humbje financiare, n\u00ebse ndodhte q\u00eb ndonj\u00ebher\u00eb t\u00eb binte ndonj\u00eb sistem gjat\u00eb nat\u00ebs.<\/p>\n

\"Si
\n
\nRealiteti doli t\u00eb ishte shum\u00eb m\u00eb i k\u00ebndsh\u00ebm se sa prisja. Q\u00eb nga koha e pun\u00ebs n\u00eb mb\u00ebshtetje gjat\u00eb nat\u00ebs, mbaj mend se gjumi \u00ebsht\u00eb i r\u00ebnd\u00ebsish\u00ebm. Dhe q\u00eb nga koha e studimeve n\u00eb universitet, se njeriu mund t\u00eb ket\u00eb angazhime gjat\u00eb orarit t\u00eb pun\u00ebs. Prandaj, kalimi nga turni i nd\u00ebrrimit (i cili ishte i nevojsh\u00ebm p\u00ebr masterin) n\u00eb nj\u00eb orar t\u00eb rregullt 5\/2 e kisha perceptuar si di\u00e7ka k\u00ebrc\u00ebnuese. Duke u larguar p\u00ebr t\u00eb punuar n\u00eb \"enterprise-in gri\", kisha gati se pajtuar me faktin se nuk do t\u00eb kisha m\u00eb koh\u00eb personale n\u00ebn drit\u00ebn e diellit. U g\u00ebzova shum\u00eb kur kuptova se mund t\u00eb vij kur t\u00eb doja dhe, n\u00ebse nuk ishte e p\u00ebrshtatshme, t\u00eb punoja edhe nga sht\u00ebpia. Q\u00eb nga ai moment, imazhi im i Dell Technologies si nj\u00eb \"enterprise gri\" filloi t\u00eb dob\u00ebsohej.<\/p>\n

Pse? S\u00eb pari, p\u00ebr shkak t\u00eb njer\u00ebzve. Menj\u00ebher\u00eb vura re se nuk po shihja at\u00eb tipin e njer\u00ebzve q\u00eb isha m\u00ebsuar t\u00eb shihja kudo: njer\u00ebz q\u00eb jan\u00eb n\u00eb rregull dhe k\u00ebshtu<\/i>. Disa thjesht lodhen t\u00eb zhvillohen dhe u p\u00ebrshtatet niveli n\u00eb t\u00eb cilin jan\u00eb ndaluar. Disa jan\u00eb t\u00eb pak\u00ebnaqur me pun\u00ebn e tyre dhe e konsiderojn\u00eb posht\u00eb dinjitetit t\u00eb tyre t\u00eb kontribuojn\u00eb n\u00eb t\u00eb me forc\u00ebn e plota. Ata jan\u00eb t\u00eb pakt\u00eb, por ata njer\u00ebz lan\u00eb nj\u00eb p\u00ebrshtypje t\u00eb fort\u00eb dhe aspak t\u00eb mir\u00eb n\u00eb mendjen time t\u00eb re. N\u00eb momentin e pun\u00ebsimit n\u00eb Dell Technologies, kisha ndryshuar 3 vende pune dhe kisha arritur t\u00eb bindem se kjo \u00ebsht\u00eb nj\u00eb gjendje normale p\u00ebr \u00e7do pozita dhe profesion. M\u00eb doli t\u00eb ishte ndryshe. Pas njoftimit me koleg\u00ebt e mi t\u00eb rinj, kuptova se p\u00ebrfundimisht isha n\u00eb nj\u00eb grup njer\u00ebzish q\u00eb gjithmon\u00eb duan t\u00eb b\u00ebjn\u00eb di\u00e7ka. \"P\u00ebrfundimisht\" \u2013 sepse k\u00ebta njer\u00ebz patjet\u00ebr fillojn\u00eb t\u00eb punojn\u00eb si burime t\u00eb motivimit t\u00eb jasht\u00ebm. <\/p>\n

N\u00eb t\u00eb dyt\u00ebn, e ndryshova mendimin tim p\u00ebr shkak t\u00eb menaxhimit. M\u00eb dukeshin se menaxhimi miq\u00ebsor ishte karakteristik\u00eb e kompanive t\u00eb vogla, nd\u00ebrsa n\u00eb ato t\u00eb m\u00ebdha, sidomos ato q\u00eb merreshin me shum\u00eb para, ishte m\u00eb leht\u00eb t\u00eb p\u00ebrballesh me nj\u00eb vertikalitet pushteti. Prandaj, edhe k\u00ebtu prisja rrept\u00ebsi dhe disiplin\u00eb. Por, p\u00ebrkundrazi, pash\u00eb nj\u00eb d\u00ebshir\u00eb t\u00eb sinqert\u00eb p\u00ebr t\u00eb ndihmuar dhe p\u00ebr t\u00eb marr\u00eb pjes\u00eb n\u00eb zhvillimin t\u00ebnd. Edhe vet\u00eb mund\u00ebsia p\u00ebr t\u00eb biseduar si t\u00eb barabart\u00eb me specialist\u00eb ose menaxher\u00eb m\u00eb t\u00eb p\u00ebrvojsh\u00ebm krijon nj\u00eb atmosfer\u00eb, n\u00eb t\u00eb cil\u00ebn d\u00ebshiron t\u00eb provosh dhe t\u00eb m\u00ebsosh di\u00e7ka t\u00eb re, dhe jo t\u00eb punosh vet\u00ebm brenda kuadrove t\u00eb detyrave t\u00eb pun\u00ebs. Kur kuptova se edhe kompania ishte e interesuar p\u00ebr zhvillimin tim, nj\u00eb nga frik\u00ebrat e mia kryesore \u2013 frika mos t\u00eb m\u00ebsoja asgj\u00eb n\u00eb mb\u00ebshtetje \u2013 filloi t\u00eb m\u00eb largohej.<\/p>\n

Fillimisht, e shikoja pun\u00ebn n\u00eb support-in L3 si nj\u00eb pun\u00eb n\u00eb nj\u00eb fush\u00eb kaq t\u00eb ngusht\u00eb, saq\u00eb k\u00ebto njohuri nuk do t\u00eb ishin t\u00eb nevojshme askund tjet\u00ebr. Por, si\u00e7 doli, edhe duke punuar me nj\u00eb fush\u00eb t\u00eb ngusht\u00eb dhe nj\u00eb produkt proprietar, n\u00eb nj\u00eb m\u00ebnyr\u00eb ose n\u00eb nj\u00eb tjet\u00ebr do t\u00eb duhet t\u00eb bashk\u00ebveprosh me mjedisin e tij \u2013 minimalisht me sistemin operativ, dhe maksimalisht \u2013 me nj\u00eb num\u00ebr t\u00eb pafund programesh me kompleksitet t\u00eb ndrysh\u00ebm. Duke u zhytur n\u00eb sistemin operativ p\u00ebr t\u00eb gjetur shkakun e ndonj\u00eb gabimi, mund t\u00eb p\u00ebrballesh personalisht me mekanizmat e saj t\u00eb ul\u00ebt, p\u00ebrkund\u00ebr leximit p\u00ebr to n\u00eb libra, pa kuptuar se si funksionojn\u00eb dhe p\u00ebr \u00e7far\u00eb sh\u00ebrbejn\u00eb. <\/p>\n

T\u00eb zb\u00ebrthesh gjith\u00e7ka<\/h2>\n

\nPuna n\u00eb mb\u00ebshtetje doli t\u00eb ishte krejt ndryshe nga \u00e7\u2019priste. N\u00eb at\u00eb koh\u00eb, kisha kaluar shum\u00eb stres, ndaj d\u00ebshiroj t\u00eb formuloj disa tezash q\u00eb do t\u00eb doja t\u2019i d\u00ebgjoja vet\u00eb, kur m\u00eb merrte pun\u00eb p\u00ebr her\u00eb t\u00eb par\u00eb.<\/p>\n