{"id":54388,"date":"2019-12-25T00:00:00","date_gmt":"2019-12-24T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/pagerduty-ili-pochemu-po-nocham-mozhet-ne-spat-otdel-ekspluatatsii"},"modified":"2020-02-18T14:02:23","modified_gmt":"2020-02-18T11:02:23","slug":"pagerduty-ili-pochemu-po-nocham-mozhet-ne-spat-otdel-ekspluatatsii","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/pagerduty-ili-pochemu-po-nocham-mozhet-ne-spat-otdel-ekspluatatsii","title":{"rendered":"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Sa m\u00eb e nd\u00ebrlikuar \u00ebsht\u00eb sistemi, aq m\u00eb shum\u00eb ai p\u00ebrfshihet me alerte t\u00eb ndryshme. Dhe lind nevoja p\u00ebr t\u00eb reaguar ndaj k\u00ebtyre alerts, p\u00ebr t'i agreguar ato dhe p\u00ebr t'i vizualizuar. Mendoj, situat\u00eb e njohur p\u00ebr shum\u00eb njer\u00ebz deri n\u00eb nj\u00eb tik nervor.<\/p>\n<p>Zgjidhja q\u00eb do t\u00eb diskutojm\u00eb nuk \u00ebsht\u00eb e papritur, por nuk gjen nj\u00eb artikull t\u00eb plot\u00eb mbi k\u00ebt\u00eb tem\u00eb.<\/p>\n<p>Prandaj, vendosa t\u00eb ndaj p\u00ebrvoj\u00ebn e FunCorp dhe t\u00eb flas p\u00ebr m\u00ebnyr\u00ebn se si \u00ebsht\u00eb nd\u00ebrtuar procesi i rojeve, kush telefonon, pse dhe si mund t\u00eb shikohet gjith\u00e7ka kjo.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/344e8d538f9ca98e019cbbb74cda39ab.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>\u00c7far\u00eb \u00ebsht\u00eb PagerDuty?<\/h3>\n<p>\nPra, p\u00ebr t\u00eb zgjidhur t\u00eb gjitha k\u00ebto probleme, filluam t\u00eb k\u00ebrkojm\u00eb nj\u00eb mjet t\u00eb rehatsh\u00ebm. Pas pak k\u00ebrkimesh, e zgjodh\u00ebm PagerDuty. PD na dukej si nj\u00eb zgjidhje mjaft e plot\u00eb dhe kon\u00e7ize me shum\u00eb integrime dhe cil\u00ebsime. \u00c7far\u00eb \u00ebsht\u00eb ajo?<\/p>\n<p>N\u00eb shkurt, PagerDuty \u00ebsht\u00eb nj\u00eb platform\u00eb p\u00ebr p\u00ebrpunimin e incidenteve, e cila mund t\u00eb trajtoj\u00eb incidente t\u00eb ardhura p\u00ebrmes integrimeve t\u00eb ndryshme, t\u00eb konfiguronte radh\u00ebn e rojave dhe m\u00eb pas t\u00eb p\u00ebrmbushte alarmin ndaj inxhinierit t\u00eb roje n\u00eb var\u00ebsi t\u00eb nivelit t\u00eb incidentit (n\u00eb nivel t\u00eb lart\u00eb - telefonat\u00eb, n\u00eb nivel t\u00eb ul\u00ebt - njoftim nga aplikacioni\/sms).<\/p>\n<h3>Kush \u00ebsht\u00eb roja?<\/h3>\n<p>\nBesoj, kjo \u00ebsht\u00eb gj\u00ebja e par\u00eb me t\u00eb cil\u00ebn duhet t\u00eb fillojm\u00eb konfigurimin e PD.<\/p>\n<p>N\u00eb FunCorp, si\u00e7 \u00ebsht\u00eb n\u00eb kompanit\u00eb e tjera, ka nj\u00eb pozit\u00eb nderi p\u00ebr roj\u00ebn. Ajo kalon nga inxhinieri n\u00eb inxhinier \u00e7do dit\u00eb. Ka nj\u00eb linj\u00eb t\u00eb par\u00eb dhe nj\u00eb t\u00eb dyt\u00eb t\u00eb reagimit ndaj alarmeve nga PagerDuty. Supozoni se vjen nj\u00eb alarm me prioritet t\u00eb lart\u00eb, dhe n\u00ebse pas 10 minutash pas telefonat\u00ebs ndaj roj\u00ebs nga linja e par\u00eb nuk ka reagim (dmth. nuk \u00ebsht\u00eb kaluar n\u00eb statusin e pranuar ose t\u00eb zgjidhur), telefonata shkon te inxhinieri i dyt\u00eb i rojes. Kjo \u00ebsht\u00eb e konfigurueshme n\u00eb vet\u00eb PagerDuty p\u00ebrmes Politika t\u00eb Eskalimit.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/1968156d37c4210ccf92dd57861c9fd8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00ebse as roja e dyt\u00eb nuk p\u00ebrgjigjet, njoftimi kthehet p\u00ebrs\u00ebri te <em>roja kryesore.<\/em> K\u00ebshtu, \u00e7do alarm i ardhur me prioritet t\u00eb lart\u00eb nuk mund t\u00eb mbetet pa u trajtuar.<\/p>\n<p>Tani le t\u00eb shohim nga mund t\u00eb vijn\u00eb incidentet.\u00a0<\/p>\n<p>Cilat jan\u00eb integrimet q\u00eb p\u00ebrdorim?<\/p>\n<h3>N\u00eb PD, vijn\u00eb shum\u00eb incidente t\u00eb ndryshme nga sh\u00ebrbime t\u00eb ndryshme. Aktualisht, kemi rreth 25 sh\u00ebrbime t\u00eb till\u00eb, dhe p\u00ebr t'i p\u00ebrpunuar ato p\u00ebrdorim disa integrime t\u00eb gatshme.<\/h3>\n<p>\nN\u00eb PD ndodhin shum\u00eb incidente t\u00eb ndryshme nga sh\u00ebrbime t\u00eb ndryshme. Tani kemi rreth 25 sh\u00ebrbime t\u00eb tilla, dhe p\u00ebr t'i p\u00ebrpunuar ata p\u00ebrdorim disa integrime t\u00eb gatshme.<\/p>\n<ul>\n<li>Prometheus\n<\/li>\n<\/ul>\n<p>\nSistemi kryesor p\u00ebr mbledhjen e t\u00eb dh\u00ebnave \u00ebsht\u00eb Prometheus. M\u00eb shum\u00eb \u00ebsht\u00eb shkruar p\u00ebr t\u00eb n\u00eb Habr\u00eb, un\u00eb vet\u00ebm do t\u00eb them se kemi disa prej tyre p\u00ebr mjedise t\u00eb ndryshme: nj\u00eb mbledh t\u00eb dh\u00ebnat nga virtualizimet dhe dockerat, nj\u00eb tjet\u00ebr - nga sh\u00ebrbimet e Amazonit, dhe e treta - nga \"makinat metalike\". N\u00eb p\u00ebrgjith\u00ebsi, Telegraf p\u00ebrdoret si eksportues i t\u00eb dh\u00ebnave.<\/p>\n<ul>\n<li>Email\n<\/li>\n<\/ul>\n<p>\nEdhe k\u00ebtu, mendoj, gjith\u00e7ka \u00ebsht\u00eb e qart\u00eb nga emri. Ky integrim p\u00ebrdoret p\u00ebr t\u00eb d\u00ebrguar njoftime nga disa skripte q\u00eb ekzekutohen p\u00ebrmes cron-it. PD ju jep nj\u00eb adres\u00eb, n\u00eb t\u00eb cil\u00ebn d\u00ebrgoni email-et. Kur krijoni nj\u00eb sh\u00ebrbim me nj\u00eb integrim t\u00eb till\u00eb, mund t\u00eb configuroni prioritetet se n\u00eb cilin rend do t\u00eb p\u00ebrpunohen incidentet e ardhshme, si\u00e7 do t\u00eb krijohet alerthi (p\u00ebr \u00e7do email q\u00eb vjen, p\u00ebr email-in e ardhsh\u00ebm + nj\u00eb rregull, etj.).<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/955d07c645be30f8beedc9d3347296b2.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ul>\n<li>Slack\n<\/li>\n<\/ul>\n<p>\nN\u00eb mendimin tim, nj\u00eb integrim shum\u00eb interesant. Ka raste kur ndodhin disa gj\u00ebra, por nuk mbulohen nga incidentet. Prandaj, ne shtuam nj\u00eb integrim nga Slack p\u00ebr krijimin e incidentit. Dometh\u00ebn\u00eb, n\u00eb Slack-in korporativ mund t\u00eb shkruani <b>\/callofduty \u0432\u0441\u0435 \u0442\u043e\u0440\u043c\u043e\u0437\u0438\u0442 \u0438 \u0441\u043a\u043e\u0440\u043e \u0441\u043b\u043e\u043c\u0430\u0435\u0442\u0441\u044f<\/b> dhe PD do ta p\u00ebrpunoj\u00eb k\u00ebt\u00eb dhe do t'i d\u00ebrgoj\u00eb incidentin inxhinierit t\u00eb disponuesh\u00ebm.<\/p>\n<p>Po b\u00ebjm\u00eb:<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/5f35935b763a4d9e57a4a735c70a4cd5.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPo shohim:<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/c04b4f991ca7a4e71f25005e90b6215d.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ul>\n<li>API\n<\/li>\n<\/ul>\n<p>\nIntegrimi p\u00ebrmes HTTP. K\u00ebtu, n\u00eb t\u00eb v\u00ebrtet\u00eb, nuk ka asgj\u00eb interesante, thjesht \u00ebsht\u00eb nj\u00eb POST-request me trupin n\u00eb formatin JSON. P\u00ebr shembull, nga t\u00eb interesantat: ne e p\u00ebrdorim at\u00eb p\u00ebr monitorim t\u00eb jasht\u00ebm me an\u00eb t\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.statuscake.com\/\">https:\/\/www.statuscake.com\/<\/a><\/noindex>. Ky sh\u00ebrbim kontrollon disponueshm\u00ebrin\u00eb e faqeve tona nga pika t\u00eb ndryshme t\u00eb bot\u00ebs. N\u00eb rast se marrim nj\u00eb kod p\u00ebrgjigje t\u00eb papranuesh\u00ebm (p.sh., 502), krijohet nj\u00eb incident dhe m\u00eb pas gjith\u00e7ka shkon sipas zinxhirit t\u00eb p\u00ebrshkruar m\u00eb sip\u00ebr. N\u00eb StatusCake ekziston mund\u00ebsia p\u00ebr monitorimin e URL-ve t\u00eb brendshme, skadimit t\u00eb certifikatave SSL ose domen\u00ebve.<\/p>\n<ul>\n<li>LibreNMS\n<\/li>\n<\/ul>\n<p>\nKjo \u00ebsht\u00eb nj\u00eb tjet\u00ebr sistem monitorimi, p\u00ebr m\u00eb tep\u00ebr rreth saj mund t\u00eb lexoni n\u00eb faqen e tyre <noindex><a rel=\"nofollow\" href=\"https:\/\/www.librenms.org\/\">https:\/\/www.librenms.org\/<\/a><\/noindex>. Me t\u00eb kemi realizuar monitorimin e nd\u00ebrfaqeve rrjetore dhe iDRAC nga server\u00ebt.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/2725f57aaa29d448320d48ef1cf4638c.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nJan\u00eb pasur edhe integrime t\u00eb tilla si Datadog, CloudWatch. P\u00ebr m\u00eb shum\u00eb rreth asaj se \u00e7far\u00eb ndodhi me to, mund t\u00eb shikoni <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/funcorp\/blog\/425431\/\">k\u00ebtu<\/a><\/noindex>.<\/p>\n<h3>Vizualizimi<\/h3>\n<p>\nSistemi kryesor i informacionit p\u00ebr incidentet \u00ebsht\u00eb Slack. N\u00eb nj\u00eb chat t\u00eb ve\u00e7ant\u00eb shkruhen t\u00eb gjitha incidentet q\u00eb arrijn\u00eb n\u00eb PD, dhe n\u00ebse ndryshon statusi i tyre, kjo gjithashtu pasqyrohet n\u00eb chat.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/adb2a280dfa547735e1e293c6fc6e1b5.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nKur u shfaq mund\u00ebsia p\u00ebr t\u00eb shfaqur t\u00eb dh\u00ebnat e dobishme n\u00eb ekranet q\u00eb varen nga tavani, papritmas kuptuam se ne (n\u00eb departamentin devops) nuk kishim asgj\u00eb p\u00ebr t'i shfaqur atyre. Ka nj\u00eb Grafana t\u00eb mrekullueshme, por ajo nuk mund t\u00eb mbuloj\u00eb gjith\u00e7ka, dhe punonj\u00ebsit reagojn\u00eb ndaj alerteve, jo ndaj grafik\u00ebve.<\/p>\n<p>Pas nj\u00eb k\u00ebrkimi t\u00eb kujdessh\u00ebm, por pa sukses n\u00eb GitHub p\u00ebr nj\u00eb 'board' t\u00eb shkurt\u00ebr dhe informuese p\u00ebr PD, ne vendos\u00ebm t\u00eb krijojm\u00eb ton\u00ebn - vet\u00ebm me at\u00eb q\u00eb na nevojitet. Edhe pse fillimisht kishte ide p\u00ebr t\u00eb shfaqur n\u00eb ekran t\u00eb gjith\u00eb nd\u00ebrfaqen e PD, por kjo dukej edhe m\u00eb e pamundur.<\/p>\n<p>P\u00ebr ta shkruar at\u00eb, mjafton t\u00eb merrni nj\u00eb \u00e7el\u00ebs nga PD me t\u00eb drejta vet\u00ebm p\u00ebr lexim.<br \/>\nDhe ja \u00e7far\u00eb arrit\u00ebm:<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, apo Pse departamenti i operacionit mund t\u00eb mos flej\u00eb gjat\u00eb nat\u00ebs\" src=\"\/wp-content\/uploads\/2019\/12\/bc341f5db4a663520c3313151be73a9e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb ekran shfaqen incidentet e hapura aktuale, emri i inxhinierit t\u00eb sh\u00ebrbimit aktual nga orari i zgjedhur dhe koha pa incident me prioritet t\u00eb lart\u00eb (panairi me incidentin me prioritet t\u00eb lart\u00eb do t\u00eb shfaqet me ngjyr\u00eb t\u00eb kuqe).<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/suknark\/pdviewer\">Burimet e k\u00ebtij realizimi mund t'i shihni k\u00ebtu<\/a><\/noindex>.<\/p>\n<p>N\u00eb fund, mor\u00ebm nj\u00eb dashboard t\u00eb p\u00ebrshtatsh\u00ebm p\u00ebr t\u00eb par\u00eb t\u00eb gjith\u00eb incidentet tona. Do t\u00eb isha i lumtur n\u00ebse ndihma jon\u00eb do t'i sh\u00ebrbej\u00eb dikujt nga ju.<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/funcorp\/blog\/481656\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0427\u0435\u043c \u0441\u043b\u043e\u0436\u043d\u0435\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u0442\u0435\u043c \u0431\u043e\u043b\u044c\u0448\u0435 \u043e\u043d\u0430 \u043e\u0431\u0440\u0430\u0441\u0442\u0430\u0435\u0442 \u0432\u0441\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u043c\u0438 \u0430\u043b\u0435\u0440\u0442\u0430\u043c\u0438. \u0418 \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u0435\u0442 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u044c \u043d\u0430 \u044d\u0442\u0438 \u0441\u0430\u043c\u044b\u0435 \u0430\u043b\u0435\u0440\u0442\u044b \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u0442\u044c, \u0430\u0433\u0440\u0435\u0433\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0438\u0445 \u0438 \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c. \u0414\u0443\u043c\u0430\u044e, \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f, \u0437\u043d\u0430\u043a\u043e\u043c\u0430\u044f \u043c\u043d\u043e\u0433\u0438\u043c \u0434\u043e \u043d\u0435\u0440\u0432\u043d\u043e\u0433\u043e \u0442\u0438\u043a\u0430. \u0420\u0435\u0448\u0435\u043d\u0438\u0435, \u043e \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u043f\u043e\u0439\u0434\u0451\u0442 \u0440\u0435\u0447\u044c, \u043d\u0435 \u0441\u0430\u043c\u043e\u0435 \u043d\u0435\u043e\u0436\u0438\u0434\u0430\u043d\u043d\u043e\u0435, \u043d\u043e \u043f\u043e\u043b\u043d\u043e\u0446\u0435\u043d\u043d\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0438 \u043f\u043e \u044d\u0442\u043e\u0439 \u0442\u0435\u043c\u0435 \u043f\u043e\u0438\u0441\u043a \u043d\u0435 \u0432\u044b\u0434\u0430\u0451\u0442. \u041f\u043e\u044d\u0442\u043e\u043c\u0443 \u044f \u0440\u0435\u0448\u0438\u043b \u043f\u043e\u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u043e\u043f\u044b\u0442\u043e\u043c FunCorp \u0438 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u0442\u044c \u043e \u0442\u043e\u043c, [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-54388","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - 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