{"id":54449,"date":"2019-12-26T00:00:00","date_gmt":"2019-12-25T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/kak-ya-nedelyu-byl-stazherom-sre-inzhenera-dezhurstvo-glazami-inzhenera-po"},"modified":"2020-02-18T14:02:27","modified_gmt":"2020-02-18T11:02:27","slug":"kak-ya-nedelyu-byl-stazherom-sre-inzhenera-dezhurstvo-glazami-inzhenera-po","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/kak-ya-nedelyu-byl-stazherom-sre-inzhenera-dezhurstvo-glazami-inzhenera-po","title":{"rendered":"Si kalova nj\u00eb jav\u00eb si praktikant SRE-inxhinier. Sh\u00ebrbimi n\u00eb sy t\u00eb inxhinierit t\u00eb softuerit.","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><img decoding=\"async\" alt=\"Si kalova nj\u00eb jav\u00eb si praktikant SRE-inxhinier. Sh\u00ebrbimi n\u00eb sy t\u00eb inxhinierit t\u00eb softuerit.\" src=\"\/wp-content\/uploads\/2019\/12\/4ec4c4871f3d0d9a01b43035e6180d72.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<h2 id=\"sre-inzhener---stazher\">SRE-inxhinier \u2014 praktikant<\/h2>\n<p><\/p>\n<p>Le t\u00eb fillojm\u00eb me prezantimin tim. Un\u00eb jam <noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/tristan.read\">@tristan.read<\/a><\/noindex>, inxhinier frontend n\u00eb grupin <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/handbook\/engineering\/development\/ops\/monitor\/health\/\">Monitor::Health<\/a><\/noindex> GitLab-it. Jav\u00ebm jav\u00ebn e kaluar nderin t\u00eb jem praktikant te nj\u00eb nga inxhinier\u00ebt tan\u00eb t\u00eb SRE q\u00eb mbikqyrin. Q\u00ebllimi ishte t\u00eb v\u00ebzhgoja \u00e7do dit\u00eb se si reagon mbikqyr\u00ebsi ndaj incidenteve dhe t\u00eb marr p\u00ebrvoj\u00eb reale pune. Do t\u00eb d\u00ebshironim q\u00eb inxhinier\u00ebt tan\u00eb t\u00eb kuptonin m\u00eb mir\u00eb nevojat e p\u00ebrdoruesve. <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/handbook\/product\/categories\/#health-group\">funksione<\/a><\/noindex> Monitor::Health.<\/p>\n<p><\/p>\n<p>M\u00eb \u00ebsht\u00eb dashur t\u00eb ndjek SRE-inxhinierin p\u00ebr nj\u00eb jav\u00eb. Kjo do t\u00eb thot\u00eb se isha prezent n\u00eb kalimin e rojeve, kam v\u00ebzhguar t\u00eb nj\u00ebjtat kanale alarmesh dhe kam reaguar ndaj incidenteve, n\u00ebse dhe kur ato ndodhnin.<\/p>\n<p><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2 id=\"incidenty\">Incidentet<\/h2>\n<p><\/p>\n<p>Gjat\u00eb jav\u00ebs ndodh\u00ebn 2 incidente.<\/p>\n<p><\/p>\n<h3 id=\"1-kriptomayner\">1. Miner\u00ebt e kriptomonedhave<\/h3>\n<p><\/p>\n<p>t\u00eb m\u00ebrkur\u00ebn n\u00eb GitLab.com u regjistrua nj\u00eb rritje n\u00eb p\u00ebrdorim <noindex><a rel=\"nofollow\" href=\"https:\/\/docs.gitlab.com\/runner\/\">GitLab Runner<\/a><\/noindex>i shkaktuar nga p\u00ebrpjekjet p\u00ebr t\u00eb p\u00ebrdorur minutat e runner-it p\u00ebr minier\u00ebn e kriptomonedhave. Incideti u trajtua me ndihm\u00ebn e mjetit ton\u00eb t\u00eb neutralizimit t\u00eb shkeljeve, i cili ndalon detyrat e runner-it dhe fshin projektin dhe llogarin\u00eb e lidhur. <\/p>\n<p><\/p>\n<p>N\u00ebse ky ngjarje nuk do t\u00eb kishte d\u00ebgjuar, do t\u00eb ishte kapur nga nj\u00eb mjet automatizimi, por n\u00eb k\u00ebt\u00eb rast SRE-inxhinieri e vuri re shkeljen i pari. U krijua nj\u00eb detyr\u00eb p\u00ebr incidentin, mir\u00ebpo informacioni rreth saj \u00ebsht\u00eb i mbyllur.<\/p>\n<p><\/p>\n<h3 id=\"2-degradaciya-proizvoditelnosti-prilozheniy-canary-i-main\">2. D\u00ebmtimi i performanc\u00ebs s\u00eb aplikacioneve Canary dhe Main<\/h3>\n<p><\/p>\n<p>Incidenti u shkaktua nga ngadal\u00ebsimi dhe rritja e frekuenc\u00ebs s\u00eb gabimeve n\u00eb aplikacionet canary dhe main n\u00eb Gitlab.com. Disa vlera Apdex u shkel\u00ebn.<\/p>\n<p><\/p>\n<p>Detyr\u00eb e hapur p\u00ebr incidentin: <noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/gitlab-com\/gl-infra\/production\/issues\/1442\">https:\/\/gitlab.com\/gitlab-com\/gl-infra\/production\/issues\/1442<\/a><\/noindex><\/p>\n<p><\/p>\n<h2 id=\"klyuchevye-vyvody\">Pikat kryesore<\/h2>\n<p><\/p>\n<p>Ja disa pika q\u00eb kam nxjerr\u00eb gjat\u00eb jav\u00ebs s\u00eb de\u017eur\u00ebs.<\/p>\n<p><\/p>\n<h3 id=\"1-opovescheniya-naibolee-polezny-kogda-zasekayut-otkloneniya-ot-normy\">1. Alarmet jan\u00eb m\u00eb t\u00eb dobishme kur kapin devijimet nga norma.<\/h3>\n<p><\/p>\n<p>Alarmet mund t\u00eb ndahen n\u00eb disa lloje:<\/p>\n<p><\/p>\n<ul>\n<li>Njoftime q\u00eb bazohen n\u00eb nj\u00eb prag t\u00eb caktuar, si\u00e7 \u00ebsht\u00eb \u201endodhi 10 5xx gabime n\u00eb sekond\u00eb\u201c.<\/li>\n<li>Njoftime ku pragu \u00ebsht\u00eb nj\u00eb vler\u00eb p\u00ebrqindjeje, si\u00e7 \u00ebsht\u00eb \u201efrekuenca e gabimeve 5xx mbi 10% t\u00eb v\u00ebllimit total t\u00eb k\u00ebrkesave n\u00eb nj\u00eb periudh\u00eb t\u00eb caktuar\u201c.<\/li>\n<li>Njoftime q\u00eb bazohen n\u00eb vler\u00ebn mesatare historike, si \u201egabimet 5xx n\u00eb percentilin e 90-t\u00eb\u201c.<\/li>\n<\/ul>\n<p><\/p>\n<p>N\u00eb p\u00ebrgjith\u00ebsi, tipet e dyt\u00eb dhe t\u00eb tret\u00eb jan\u00eb m\u00eb t\u00eb dobishme p\u00ebr SRE-inxhinier\u00ebt de\u017eur, pasi ndihmojn\u00eb n\u00eb zbulojm\u00eb devijimet nga norma n\u00eb proces.<\/p>\n<p><\/p>\n<h3 id=\"2-mnogie-opovescheniya-tak-i-ne-eskaliruyutsya-do-incidentov\">2. Shum\u00eb alarme nuk eskalohen n\u00eb incidente<\/h3>\n<p><\/p>\n<p>SRE-inxhinier\u00ebt p\u00ebrballen me nj\u00eb fluks t\u00eb vazhduesh\u00ebm alarmesh, shum\u00eb prej t\u00eb cilave n\u00eb t\u00eb v\u00ebrtet\u00eb nuk jan\u00eb kritike.<\/p>\n<p><\/p>\n<p>Pra, pse t\u00eb mos kufizojm\u00eb alarmet vet\u00ebm n\u00eb ato q\u00eb jan\u00eb me t\u00eb v\u00ebrtet\u00eb t\u00eb r\u00ebnd\u00ebsishme? Me k\u00ebt\u00eb qasje, megjithat\u00eb, mund t\u00eb mos njoh\u00ebsh simptomat e hershme q\u00eb do t\u00eb rriten, si nj\u00eb top bore, n\u00eb nj\u00eb problem real q\u00eb k\u00ebrc\u00ebnon d\u00ebme t\u00eb m\u00ebdha.<\/p>\n<p><\/p>\n<p>Detyra e mbikqyr\u00ebsit SRE \u00ebsht\u00eb t\u00eb p\u00ebrcaktoj\u00eb se cilat njoftime kan\u00eb v\u00ebrtet r\u00ebnd\u00ebsi dhe n\u00ebse duhet t'i eskalojm\u00eb dhe t\u00eb fillojm\u00eb hetimin. Dyshoj se kjo \u00ebsht\u00eb shkaktuar edhe nga infleksibiliteti i njoftimeve: do t\u00eb ishte m\u00eb mir\u00eb n\u00ebse do t\u00eb kishte disa nivele ose m\u00ebnyra t\u00eb \u201emen\u00e7ura\u201c p\u00ebr t\u00eb konfiguruar njoftimet sipas situatave t\u00eb p\u00ebrshkruara m\u00eb sip\u00ebr.<\/p>\n<p><\/p>\n<p>Propozim p\u00ebr funksionalitet: <noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/gitlab-org\/gitlab\/issues\/42633\">https:\/\/gitlab.com\/gitlab-org\/gitlab\/issues\/42633<\/a><\/noindex><\/p>\n<p><\/p>\n<h3 id=\"3-nashi-dezhurnye-sre-ispolzuyut-mnogo-instrumentov\">3. SRE-inxhinier\u00ebt tan\u00eb t\u00eb de\u017eur p\u00ebrdorin shum\u00eb mjete<\/h3>\n<p><\/p>\n<p><strong>T\u00eb brendshme:<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>Projekti GitLab infra: k\u00ebtu jetojn\u00eb Runbook-et, nd\u00ebrrimet e mbikqyrjes p\u00ebr turnin\/jav\u00ebn, detyrat p\u00ebr p\u00ebrgjigjet ndaj incidenteve.<\/li>\n<li>GitLab issues: hetimet, analizat dhe sh\u00ebrbimi ndoqen gjithashtu n\u00eb detyra.<\/li>\n<li>Etiketat GitLab: detyrat e automatizimit aktivizohen nga etiketa t\u00eb caktuara, t\u00eb cilat robot\u00ebt ndjekin aktivitetin e detyrave.<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>T\u00eb jashtme:<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>PagerDuty: alarmet<\/li>\n<li>Slack: k\u00ebtu d\u00ebrgohet fluksi i mesazheve nga PagerDuty\/AlertManager. Integrimi me komandat slash p\u00ebr t\u00eb kryer detyra t\u00eb ndryshme, si mbyllja e alarmit ose eskalimi n\u00eb nj\u00eb incident.<\/li>\n<li>Grafana: vizualizimi i metrikeve me fokus n\u00eb trende afatgjata.<\/li>\n<li>Kibana: ofron vizualizim\/faqe n\u00eb log, mund\u00ebsin\u00eb p\u00ebr t'u zhytur thell\u00eb n\u00eb ngjarje t\u00eb caktuara.<\/li>\n<li>Zoom: ka nj\u00eb \u201edhom\u00eb diskutimi\u201c q\u00eb funksionon vazhdimisht n\u00eb Zoom. Kjo lejon inxhinier\u00ebt SRE t\u00eb diskutojn\u00eb shpejt ngjarjet, pa humbur koh\u00eb t\u00eb \u00e7muar p\u00ebr t\u00eb krijuar dhoma dhe lidhje p\u00ebr pjes\u00ebmarr\u00ebsit.<\/li>\n<\/ul>\n<p><\/p>\n<p>Dhe shum\u00eb, shum\u00eb m\u00eb tep\u00ebr.<\/p>\n<p><\/p>\n<h3 id=\"4-monitoring-gitlabcom-pri-pomoschi-gitlab---eto-edinaya-tochka-otkaza\">4. Monitorimi i GitLab.com p\u00ebrmes GitLab \u00ebsht\u00eb nj\u00eb pik\u00eb e vetme d\u00ebshtimi<\/h3>\n<p><\/p>\n<p>N\u00ebse ndodh nj\u00eb d\u00ebshtim i madh sh\u00ebrbimesh n\u00eb GitLab.com, nuk do t\u00eb d\u00ebshironim q\u00eb kjo t\u00eb ndikoj\u00eb n\u00eb aft\u00ebsin\u00eb ton\u00eb p\u00ebr t\u00eb zgjidhur problemin. Mund t\u00eb menaxhohet n\u00ebse aktivizojm\u00eb nj\u00eb instanc\u00eb t\u00eb dyt\u00eb t\u00eb GitLab p\u00ebr menaxhimin e GitLab.com. N\u00eb t\u00eb v\u00ebrtet\u00eb, kjo tashm\u00eb funksionon p\u00ebr ne: <noindex><a rel=\"nofollow\" href=\"https:\/\/ops.gitlab.net\/\">https:\/\/ops.gitlab.net\/<\/a><\/noindex>.<\/p>\n<p><\/p>\n<h3 id=\"5-neskolko-funkciy-kotorye-sleduet-rassmotret-k-dobavleniyu-v-gitlab\">5. Disa funksione q\u00eb duhet t\u00eb merren n\u00eb konsiderat\u00eb p\u00ebr t'u shtuar n\u00eb GitLab<\/h3>\n<p><\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/gitlab-org\/gitlab\/issues\/103531\">Editimi i shum\u00eb p\u00ebrdoruesve t\u00eb detyrave<\/a><\/noindex>, e ngjashme me Google Docs. Kjo do t\u00eb ndihmonte n\u00eb detyrat p\u00ebr incidente gjat\u00eb ngjarjeve, si dhe n\u00eb detyrat p\u00ebr analizat. N\u00eb t\u00eb dy rastet, disa pjes\u00ebmarr\u00ebs mund t\u00eb duhet t\u00eb shtojn\u00eb di\u00e7ka n\u00eb koh\u00eb reale.<\/li>\n<li>M\u00eb shum\u00eb webhooks p\u00ebr detyra. Mund\u00ebsia p\u00ebr t\u00eb nisur hapa t\u00eb ndrysh\u00ebm t\u00eb procesit t\u00eb pun\u00ebs n\u00eb GitLab nga brenda do t\u00eb ndihmoj\u00eb n\u00eb uljen e var\u00ebsis\u00eb nga integrimet e Slack. P\u00ebr shembull, mund\u00ebsia p\u00ebr t\u00eb lejuar njoftimin n\u00eb PagerDuty p\u00ebrmes komand\u00ebs me slash n\u00eb detyr\u00ebn GitLab.<br \/>\nP\u00ebrfundimi<\/li>\n<\/ul>\n<p><\/p>\n<p>Inxhinier\u00ebt SRE p\u00ebrballen me shum\u00eb sfida. Do t\u00eb ishte e shk\u00eblqyer t\u00eb shihnim m\u00eb shum\u00eb produkte GitLab q\u00eb adresojn\u00eb k\u00ebto probleme. Ne tashm\u00eb po punojm\u00eb n\u00eb disa shtesa t\u00eb produktit q\u00eb do t\u00eb leht\u00ebsojn\u00eb proceset e pun\u00ebs t\u00eb p\u00ebrmendura m\u00eb sip\u00ebr. Detajet jan\u00eb t\u00eb disponueshme n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/direction\/ops\/\">seksioni Ops Product Vision<\/a><\/noindex>.<\/p>\n<p><\/p>\n<p>N\u00eb vitin 2020, ne po zgjeroni ekipin p\u00ebr t\u00eb mbledhur t\u00eb gjitha k\u00ebto funksione t\u00eb mrekullueshme. N\u00ebse jeni t\u00eb interesuar, ju lutemi shihni <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/jobs\/apply\/\">mund\u00ebsit\u00eb tona t\u00eb pun\u00ebs<\/a><\/noindex>, dhe mos hezitoni t\u00eb kontaktoni ndonj\u00eb nga an\u00ebtar\u00ebt e ekipit ton\u00eb p\u00ebr \u00e7do pyetje.<\/p>\n<p>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/southbridge\/blog\/481912\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>SRE-\u0438\u043d\u0436\u0435\u043d\u0435\u0440 \u2014 \u0441\u0442\u0430\u0436\u0435\u0440 \u0414\u043b\u044f \u043d\u0430\u0447\u0430\u043b\u0430 \u043f\u043e\u0437\u0432\u043e\u043b\u044c\u0442\u0435 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u044c\u0441\u044f. \u042f \u2014 @tristan.read, \u0444\u0440\u043e\u043d\u0442\u044d\u043d\u0434-\u0438\u043d\u0436\u0435\u043d\u0435\u0440 \u0432 \u0433\u0440\u0443\u043f\u043f\u0435 Monitor::Health GitLab&#8217;\u0430. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u043d\u0435 \u0432\u044b\u043f\u0430\u043b\u0430 \u0447\u0435\u0441\u0442\u044c \u043f\u043e\u0431\u044b\u0442\u044c \u0441\u0442\u0430\u0436\u0435\u0440\u043e\u043c \u0443 \u043e\u0434\u043d\u043e\u0433\u043e \u0438\u0437 \u043d\u0430\u0448\u0438\u0445 \u0434\u0435\u0436\u0443\u0440\u043d\u044b\u0445 SRE-\u0438\u043d\u0436\u0435\u043d\u0435\u0440\u043e\u0432. \u0426\u0435\u043b\u044c\u044e \u0431\u044b\u043b\u043e \u0435\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u043e\u0435 \u043d\u0430\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u0435 \u0437\u0430 \u0442\u0435\u043c, \u043a\u0430\u043a \u0434\u0435\u0436\u0443\u0440\u043d\u044b\u0439 \u0440\u0435\u0430\u0433\u0438\u0440\u0443\u0435\u0442 \u043d\u0430 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0438 \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0440\u0430\u0431\u043e\u0442\u044b. \u041d\u0430\u043c \u0431\u044b \u0445\u043e\u0442\u0435\u043b\u043e\u0441\u044c, \u0447\u0442\u043e\u0431\u044b \u043d\u0430\u0448\u0438 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u0438\u043c\u0430\u043b\u0438 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":54450,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-54449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - 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