{"id":54449,"date":"2019-12-26T00:00:00","date_gmt":"2019-12-25T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/kak-ya-nedelyu-byl-stazherom-sre-inzhenera-dezhurstvo-glazami-inzhenera-po"},"modified":"2020-02-18T14:02:27","modified_gmt":"2020-02-18T11:02:27","slug":"kak-ya-nedelyu-byl-stazherom-sre-inzhenera-dezhurstvo-glazami-inzhenera-po","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/kak-ya-nedelyu-byl-stazherom-sre-inzhenera-dezhurstvo-glazami-inzhenera-po","title":{"rendered":"Si kalova nj\u00eb jav\u00eb si praktikant i SRE-inxhinierit. Nd\u00ebrrimi me syt\u00eb e nj\u00eb inxhinieri t\u00eb softuerit.","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><img decoding=\"async\" alt=\"Si kalova nj\u00eb jav\u00eb si praktikant i SRE-inxhinierit. Nd\u00ebrrimi me syt\u00eb e nj\u00eb inxhinieri t\u00eb softuerit.\" src=\"\/wp-content\/uploads\/2019\/12\/4ec4c4871f3d0d9a01b43035e6180d72.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<h2 id=\"sre-inzhener---stazher\">Inxhinier SRE - stazhier<\/h2>\n<p><\/p>\n<p>P\u00ebr t\u00eb filluar, lejoni t\u00eb prezantohem. Un\u00eb jam <noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/tristan.read\">@tristan.read<\/a><\/noindex>, inxhinier frontend n\u00eb grupin <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/handbook\/engineering\/development\/ops\/monitor\/health\/\">Monitor::Health<\/a><\/noindex> GitLab. Jav\u00eb e kaluar, m\u00eb u ndihmua t\u00eb jem praktikant te nj\u00eb nga inxhinier\u00ebt tan\u00eb t\u00eb SRE-s\u00eb. Q\u00ebllimi ishte t\u00eb v\u00ebzhgoja \u00e7do dit\u00eb se si reagonin inxhinier\u00ebt n\u00eb incidentet dhe t\u00eb merrja p\u00ebrvoj\u00eb reale pune. Do t\u00eb doja q\u00eb inxhinier\u00ebt tan\u00eb t\u00eb kuptonin m\u00eb mir\u00eb nevojat e p\u00ebrdoruesve. <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/handbook\/product\/categories\/#health-group\">funksione<\/a><\/noindex> Monitor::Health.<\/p>\n<p><\/p>\n<p>M\u00eb duhej t\u00eb ndihesha pas inxhinierit SRE p\u00ebr nj\u00eb jav\u00eb. Do t\u00eb thot\u00eb se isha prezent n\u00eb kalimin e dezhurnet, v\u00ebzhgova kanalet e paralajm\u00ebrimit dhe reagova ndaj incidenteve, n\u00ebse dhe kur ndodhnin.<\/p>\n<p><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2 id=\"incidenty\">Incidente<\/h2>\n<p><\/p>\n<p>N\u00eb jav\u00eb ndodhi 2 incidente.<\/p>\n<p><\/p>\n<h3 id=\"1-kriptomayner\">1. Minatori i kriptomonedhave<\/h3>\n<p><\/p>\n<p>T\u00eb m\u00ebrkur\u00ebn, n\u00eb GitLab.com u regjistrua nj\u00eb rritje n\u00eb p\u00ebrdorim <noindex><a rel=\"nofollow\" href=\"https:\/\/docs.gitlab.com\/runner\/\">GitLab Runner<\/a><\/noindex>i shkaktuar nga p\u00ebrpjekjet p\u00ebr t\u00eb p\u00ebrdorur minutat e runner p\u00ebr minimin e kriptomonedhave. Incidenti u zgjidh me ndihm\u00ebn e nj\u00eb mjeti t\u00eb brendsh\u00ebm p\u00ebr neutralizimin e shkeljeve, i cili ndalon detyrat e runner-it dhe heq projektin dhe llogarin\u00eb e lidhura me t\u00eb. <\/p>\n<p><\/p>\n<p>Po t\u00eb mos e vinin re k\u00ebt\u00eb ngjarje, nj\u00eb mjet automatizimi do ta kishte kapur at\u00eb, por n\u00eb k\u00ebt\u00eb rast inxhinieri SRE e vuri re shkeljen i pari. U krijua nj\u00eb detyr\u00eb p\u00ebr incidentin, megjithat\u00eb informacioni rreth tij \u00ebsht\u00eb i mbyllur.<\/p>\n<p><\/p>\n<h3 id=\"2-degradaciya-proizvoditelnosti-prilozheniy-canary-i-main\">2. D\u00ebmtimi i performanc\u00ebs s\u00eb aplikacioneve Canary dhe Main<\/h3>\n<p><\/p>\n<p>Incidenti u shkaktua nga ngadal\u00ebsimet dhe rritja e frekuenc\u00ebs s\u00eb gabimeve n\u00eb aplikacionet web canary dhe main n\u00eb Gitlab.com. U shkaktuan disa vlera t\u00eb shkeljes s\u00eb Apdex.<\/p>\n<p><\/p>\n<p>Detyr\u00eb e hapur p\u00ebr incidentin: <noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/gitlab-com\/gl-infra\/production\/issues\/1442\">https:\/\/gitlab.com\/gitlab-com\/gl-infra\/production\/issues\/1442<\/a><\/noindex><\/p>\n<p><\/p>\n<h2 id=\"klyuchevye-vyvody\">Pikat kryesore<\/h2>\n<p><\/p>\n<p>Ja disa pika q\u00eb kam kuptuar gjat\u00eb jav\u00ebs s\u00eb dezhurnet.<\/p>\n<p><\/p>\n<h3 id=\"1-opovescheniya-naibolee-polezny-kogda-zasekayut-otkloneniya-ot-normy\">1. Paralajm\u00ebrimet jan\u00eb m\u00eb t\u00eb dobishme kur kapin devijime nga norma.<\/h3>\n<p><\/p>\n<p>Paralajm\u00ebrimet mund t\u00eb ndahen n\u00eb disa lloje:<\/p>\n<p><\/p>\n<ul>\n<li>Alarmet, t\u00eb bazuara n\u00eb nj\u00eb prag t\u00eb caktuar, si \"ndodhi 10 gabime 5xx n\u00eb sekond\u00eb.<\/li>\n<li>Alarmet, ku pragu \u00ebsht\u00eb nj\u00eb vler\u00eb p\u00ebrqindjeje si \"frekuenca e gabimeve 5xx n\u00eb 10% t\u00eb gjithsej k\u00ebrkesave n\u00eb nj\u00eb koh\u00eb t\u00eb caktuar.<\/li>\n<li>Alarmet, t\u00eb bazuara n\u00eb mesataren historike si \"gabimet 5xx n\u00eb 90-tin p\u00ebrqind.<\/li>\n<\/ul>\n<p><\/p>\n<p>N\u00eb p\u00ebrgjith\u00ebsi, tipi 2 dhe 3 jan\u00eb m\u00eb t\u00eb dobishme p\u00ebr SRE-t\u00eb e dezhurnet, pasi zbulojn\u00eb devijimet nga norma gjat\u00eb procesit.<\/p>\n<p><\/p>\n<h3 id=\"2-mnogie-opovescheniya-tak-i-ne-eskaliruyutsya-do-incidentov\">2. Shum\u00eb paralajm\u00ebrime nuk e arrijn\u00eb nivelin e incidentit<\/h3>\n<p><\/p>\n<p>Inxhinier\u00ebt SRE p\u00ebrballen me nj\u00eb rrjedh\u00eb t\u00eb vazhdueshme njoftimesh, shum\u00eb prej t\u00eb cilave n\u00eb t\u00eb v\u00ebrtet\u00eb nuk jan\u00eb kritike.<\/p>\n<p><\/p>\n<p>Pse t\u00eb mos i kufizoni njoftimet vet\u00ebm n\u00eb ato q\u00eb jan\u00eb me t\u00eb v\u00ebrtet\u00eb t\u00eb r\u00ebnd\u00ebsishme? Megjithat\u00eb, me nj\u00eb qasje t\u00eb till\u00eb, mund t\u00eb mos identifikoni simptomat e hershme q\u00eb do t\u00eb rriten si nj\u00eb bor\u00eb, duke u b\u00ebr\u00eb nj\u00eb problem real q\u00eb paraqet rrezik t\u00eb madh.<\/p>\n<p><\/p>\n<p>Detyra e inxhinierit SRE \u00ebsht\u00eb t\u00eb identifikoj\u00eb cilat alarme n\u00eb t\u00eb v\u00ebrtet\u00eb flasin p\u00ebr di\u00e7ka serioze dhe n\u00ebse duhet t'i eskalojn\u00eb dhe t\u00eb fillojn\u00eb hetimet. Kam p\u00ebrshtypjen se kjo \u00ebsht\u00eb e shkaktuar gjithashtu nga ngurt\u00ebsia e alarmeve: do t\u00eb ishte m\u00eb mir\u00eb n\u00ebse do t\u00eb futeshin disa nivele ose \"mjetet e zgjuara\" p\u00ebr t\u00eb konfiguruar alarme sipas situat\u00ebs t\u00eb p\u00ebrshkruar m\u00eb lart.<\/p>\n<p><\/p>\n<p>Propozimi p\u00ebr funksionin: <noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/gitlab-org\/gitlab\/issues\/42633\">https:\/\/gitlab.com\/gitlab-org\/gitlab\/issues\/42633<\/a><\/noindex><\/p>\n<p><\/p>\n<h3 id=\"3-nashi-dezhurnye-sre-ispolzuyut-mnogo-instrumentov\">3. Dezhurnit tan\u00eb SRE p\u00ebrdorin shum\u00eb mjete<\/h3>\n<p><\/p>\n<p><strong>T\u00eb brendshme:<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>Projekti GitLab infra: k\u00ebtu jetojn\u00eb Runbook-et, transferet e turneve p\u00ebr nd\u00ebrrim\/jav\u00eb, detyrat p\u00ebr p\u00ebrgjigjen ndaj incidenteve.<\/li>\n<li>\u00c7\u00ebshtjet e GitLab: hetimet, analizat dhe menaxhimi gjithashtu ndiqen n\u00eb detyra.<\/li>\n<li>Etiketat e GitLab: detyrat e automatizimit fillojn\u00eb sipas etiketimeve t\u00eb caktuara, p\u00ebr t\u00eb cilat robot\u00ebt ndjekin aktivitetin e detyrave.<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>T\u00eb jashtme:<\/strong><\/p>\n<p><\/p>\n<ul>\n<li>PagerDuty: njoftime<\/li>\n<li>Slack: k\u00ebtu d\u00ebrgohet rrjedha e mesazheve t\u00eb PagerDuty\/AlertManager. Integrimi me komanda slah p\u00ebr t\u00eb kryer nj\u00eb gam\u00eb t\u00eb gjer\u00eb detyrash, si\u00e7 jan\u00eb: mbyllja e njoftimit ose eskalimi n\u00eb nj\u00eb incident.<\/li>\n<li>Grafana: vizualizimi i m\u00e9trikave me fokus n\u00eb tendencat afatgjata.<\/li>\n<li>Kibana: ofron vizualizim\/k\u00ebrkim n\u00eb log, mund\u00ebsin\u00eb p\u00ebr t\u00eb thelluar n\u00eb ngjarje t\u00eb caktuara.<\/li>\n<li>Zoom: ka nj\u00eb \"dhom\u00eb diskutimi\" q\u00eb punon vazhdimisht n\u00eb Zoom. Kjo i lejon inxhinier\u00ebt SRE t\u00eb diskutojn\u00eb shpejt ngjarjet, duke mos e humbur koh\u00ebn e \u00e7muar p\u00ebr t\u00eb krijuar dhom\u00eb dhe lidhje p\u00ebr pjes\u00ebmarr\u00ebsit.<\/li>\n<\/ul>\n<p><\/p>\n<p>Dhe shum\u00eb, shum\u00eb m\u00eb tep\u00ebr.<\/p>\n<p><\/p>\n<h3 id=\"4-monitoring-gitlabcom-pri-pomoschi-gitlab---eto-edinaya-tochka-otkaza\">4. Monitorimi i GitLab.com me GitLab \u00ebsht\u00eb nj\u00eb pik\u00eb e vetme d\u00ebshtimi<\/h3>\n<p><\/p>\n<p>N\u00ebse ndodh nj\u00eb d\u00ebshtim i madh sh\u00ebrbimesh n\u00eb GitLab.com, ne nuk do t\u00eb d\u00ebshironim q\u00eb kjo t\u00eb ndikonte n\u00eb aft\u00ebsin\u00eb ton\u00eb p\u00ebr t\u00eb zgjidhur problemin. Ajo mund t\u00eb menaxhohet duke nisur nj\u00eb instanc\u00eb t\u00eb dyt\u00eb t\u00eb GitLab p\u00ebr t\u00eb menaxhuar GitLab.com. N\u00eb t\u00eb v\u00ebrtet\u00eb, kjo tashm\u00eb funksionon p\u00ebr ne: <noindex><a rel=\"nofollow\" href=\"https:\/\/ops.gitlab.net\/\">https:\/\/ops.gitlab.net\/<\/a><\/noindex>.<\/p>\n<p><\/p>\n<h3 id=\"5-neskolko-funkciy-kotorye-sleduet-rassmotret-k-dobavleniyu-v-gitlab\">5. Disa funksione q\u00eb duhet marr\u00eb n\u00eb konsiderat\u00eb p\u00ebr tu shtuar n\u00eb GitLab<\/h3>\n<p><\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/gitlab.com\/gitlab-org\/gitlab\/issues\/103531\">Redaktimi i shum\u00eb p\u00ebrdoruesve t\u00eb detyrave<\/a><\/noindex>, e ngjash\u00ebm me Google Docs. Kjo do t\u00eb ndihmonte n\u00eb detyrat p\u00ebr incidentet gjat\u00eb ngjarjeve, si dhe n\u00eb detyrat e analiz\u00ebs. N\u00eb t\u00eb dyja rastet, disa pjes\u00ebmarr\u00ebsve do t'u nevojitej t\u00eb shtonin di\u00e7ka n\u00eb koh\u00eb reale.<\/li>\n<li>M\u00eb shum\u00eb webhooks p\u00ebr detyra. Mund\u00ebsia p\u00ebr t\u00eb nisur hapa t\u00eb ndrysh\u00ebm t\u00eb pun\u00ebs n\u00eb GitLab nga brenda do t\u00eb ndihmonte n\u00eb zvog\u00eblimin e var\u00ebsis\u00eb nga integrimet e Slack. P\u00ebr shembull, mund\u00ebsia p\u00ebr t\u00eb aktivizuar njoftimin n\u00eb PagerDuty p\u00ebrmes komand\u00ebs me slash n\u00eb detyr\u00ebn GitLab.<br \/>\nP\u00ebrfundim<\/li>\n<\/ul>\n<p><\/p>\n<p>Inxhinier\u00ebt SRE p\u00ebrballen me shum\u00eb v\u00ebshtir\u00ebsi. Do t\u00eb ishte e shk\u00eblqyer t\u00eb shihnim m\u00eb shum\u00eb produkte t\u00eb GitLab q\u00eb adresojn\u00eb k\u00ebto probleme. Ne already po punojm\u00eb n\u00eb disa shtesa n\u00eb produktin q\u00eb do t\u00eb leht\u00ebsojn\u00eb proceset e pun\u00ebs t\u00eb p\u00ebrmendura m\u00eb par\u00eb. Detajet jan\u00eb t\u00eb disponueshme n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/direction\/ops\/\">seksionin Ops Product Vision<\/a><\/noindex>.<\/p>\n<p><\/p>\n<p>N\u00eb vitin 2020 ne po zgjeronim ekipin p\u00ebr t\u00eb mbledhur t\u00eb gjitha k\u00ebto funksionalitete t\u00eb shk\u00eblqyera. N\u00ebse jeni t\u00eb interesuar, ju lutemi shikoni <noindex><a rel=\"nofollow\" href=\"https:\/\/about.gitlab.com\/jobs\/apply\/\">vakancat<\/a><\/noindex>, dhe mos hezitoni t\u00eb kontaktoni ndonj\u00eb nga ekipi yn\u00eb p\u00ebr \u00e7do pyetje.<\/p>\n<p>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/southbridge\/blog\/481912\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>SRE-\u0438\u043d\u0436\u0435\u043d\u0435\u0440 \u2014 \u0441\u0442\u0430\u0436\u0435\u0440 \u0414\u043b\u044f \u043d\u0430\u0447\u0430\u043b\u0430 \u043f\u043e\u0437\u0432\u043e\u043b\u044c\u0442\u0435 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u044c\u0441\u044f. \u042f \u2014 @tristan.read, \u0444\u0440\u043e\u043d\u0442\u044d\u043d\u0434-\u0438\u043d\u0436\u0435\u043d\u0435\u0440 \u0432 \u0433\u0440\u0443\u043f\u043f\u0435 Monitor::Health GitLab&#8217;\u0430. \u041d\u0430 \u043f\u0440\u043e\u0448\u043b\u043e\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u043d\u0435 \u0432\u044b\u043f\u0430\u043b\u0430 \u0447\u0435\u0441\u0442\u044c \u043f\u043e\u0431\u044b\u0442\u044c \u0441\u0442\u0430\u0436\u0435\u0440\u043e\u043c \u0443 \u043e\u0434\u043d\u043e\u0433\u043e \u0438\u0437 \u043d\u0430\u0448\u0438\u0445 \u0434\u0435\u0436\u0443\u0440\u043d\u044b\u0445 SRE-\u0438\u043d\u0436\u0435\u043d\u0435\u0440\u043e\u0432. \u0426\u0435\u043b\u044c\u044e \u0431\u044b\u043b\u043e \u0435\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u043e\u0435 \u043d\u0430\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u0435 \u0437\u0430 \u0442\u0435\u043c, \u043a\u0430\u043a \u0434\u0435\u0436\u0443\u0440\u043d\u044b\u0439 \u0440\u0435\u0430\u0433\u0438\u0440\u0443\u0435\u0442 \u043d\u0430 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b, \u0438 \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0440\u0430\u0431\u043e\u0442\u044b. \u041d\u0430\u043c \u0431\u044b \u0445\u043e\u0442\u0435\u043b\u043e\u0441\u044c, \u0447\u0442\u043e\u0431\u044b \u043d\u0430\u0448\u0438 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u043b\u0443\u0447\u0448\u0435 \u043f\u043e\u043d\u0438\u043c\u0430\u043b\u0438 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":54450,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-54449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - 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