<\/a><\/noindex><\/p>\nDo t\u00eb shkoj\u00eb ndoshta te menaxheri \u2013 programuesit nuk e duan shum\u00eb bised\u00ebn me klient\u00ebt, apo jo? Do t\u00eb flasin, menaxheri do t\u00eb shkruaj\u00eb d\u00ebshir\u00ebn n\u00eb nj\u00eb bllok, dhe do t\u00eb premtoj\u00eb t\u00eb zgjidh\u00eb problemin e klientit.<\/p>\n
Klienti \u00ebsht\u00eb n\u00eb pritje \u2013 ai d\u00ebshiron t\u00eb jap\u00eb parat\u00eb. Por p\u00ebr momentin \u2013 nuk ka askush, dhe nuk ka asgj\u00eb p\u00ebr t\u00eb paguar. Ai ngacmon menaxherin pas shpine \u2013 mir\u00eb, shoku, kujt t'ia jap parat\u00eb? Jo, p\u00ebrgjigjet menaxheri, prit, \u00ebsht\u00eb akoma her\u00ebt.<\/p>\n
Klienti nxjerr nj\u00eb suspir dhe ulet n\u00eb nj\u00eb karrige n\u00eb qoshen e zyr\u00ebs, duke vendosur nj\u00eb grumbull parash mbi t\u00eb pasmet e tij. Nd\u00ebrsa menaxheri shkon n\u00eb takimin e radh\u00ebs ose flet p\u00ebr di\u00e7ka me menaxher\u00eb t\u00eb tjer\u00eb dhe programuesit. Parat\u00eb q\u00ebndrojn\u00eb mbi t\u00eb pasmet e tij.<\/p>\n
K\u00ebshtu kalon dita (tani, imagjinoni se nj\u00eb klient i till\u00eb ka r\u00ebn\u00eb, si gjyshe n\u00eb Sosbes). Ai vet\u00ebm derdh disa lot mbi grumbullin e tij t\u00eb parave dhe pret, pret, pret\u2026<\/p>\n
Menaxheri her\u00eb pas here e p\u00ebrmend detyr\u00ebn, por p\u00ebr momentin nuk e kupton se \u00e7far\u00eb t\u00eb b\u00ebj\u00eb me t\u00eb. Duhet t\u00eb strukturoj\u00eb pak informacionin, t\u00eb b\u00ebj\u00eb nj\u00eb analiz\u00eb akoma sip\u00ebrfaq\u00ebsore, sepse programuesit nuk do ta marrin n\u00eb dor\u00eb. Por nuk ka koh\u00eb\u2026 Le t\u00eb pres\u00eb akoma klienti, nd\u00ebrsa parat\u00eb t\u00eb q\u00ebndrojn\u00eb.<\/p>\n
M\u00eb n\u00eb fund, klienti nuk durohet m\u00eb, afrohet te menaxheri dhe th\u00ebrret \u2013 kujt t'ia jap parat\u00eb??!!.. Tani-tani, p\u00ebrgjigjet menaxheri, dhe, pa e strukturuar detyr\u00ebn, niset t\u00eb k\u00ebrkoj\u00eb nj\u00eb ekzekutues. Klienti, i k\u00ebnaqur me ndonj\u00eb l\u00ebvizje, s\u00ebrish ulet n\u00eb karrigen e tij. Parat\u00eb presin.<\/p>\n
Zgjedhja e ekzekutorit nuk shkon ashtu si\u00e7 duhet. Askush nuk d\u00ebshiron t\u00eb ndihmoj\u00eb klientin t\u00eb jap\u00eb parat\u00eb. Disa thon\u00eb - sqaroni detyr\u00ebn, nuk \u00ebsht\u00eb e qart\u00eb. T\u00eb tjer\u00eb thon\u00eb - duhet nj\u00eb analist. T\u00eb tjer\u00eb thon\u00eb - jam i z\u00ebn\u00eb. K\u00ebshtu kalojn\u00eb disa dit\u00eb. Nd\u00ebrkoh\u00eb, parat\u00eb presin.<\/p>\n
M\u00eb n\u00eb fund, me shum\u00eb v\u00ebshtir\u00ebsi, gjendet ekzekutori. Ai ngrihet nga karrigia, i afrohet klientit dhe riparon t\u00eb gjitha detajet e detyr\u00ebs. Klienti e pyet p\u00ebrs\u00ebri \u2013 kujt t'i jap parat\u00eb? Shum\u00eb her\u00ebt \u2013 thot\u00eb programuesi. Prisni, zot\u00ebri.<\/p>\n
Disa dit\u00eb nj\u00eb paket\u00eb parash kalon n\u00eb radh\u00eb. Rendi n\u00eb radh\u00eb askush nuk e di, as programuesi. Her\u00eb pas here ndodhin papritur ndalime. P\u00ebr shembull, kur di\u00e7ka nuk \u00ebsht\u00eb e qart\u00eb, dhe t\u00eb pyes\u00ebsh \u2013 \u00ebsht\u00eb e turpshme, sepse do t\u00eb kuptojn\u00eb q\u00eb nuk e ke iden\u00eb. Madje mund t\u00eb t\u00eb d\u00ebrgojn\u00eb, edhe n\u00ebse n\u00eb nj\u00eb m\u00ebnyr\u00eb t\u00eb maskuar.<\/p>\n
Ndonj\u00ebher\u00eb programuesi pret deri n\u00eb fund \u2013 derisa klienti t\u00eb nervozohet p\u00ebrs\u00ebri, t\u00eb vrapoj\u00eb dhe t\u00eb godas\u00eb mbi kok\u00eb me paket\u00ebn e tij t\u00eb parave. Kjo paket\u00eb tashm\u00eb e djeg duar, ai d\u00ebshiron me gjith\u00eb shpirt t\u00eb heq\u00eb dor\u00eb nga barra e r\u00ebnd\u00eb. Por nuk mund \u2013 askush nuk u gjet q\u00eb k\u00ebto para t'i nevojten. T\u00eb gjith\u00eb ikin prej tyre, si nga kolera.<\/p>\n
Dhe ja, m\u00eb n\u00eb fund, ndodhi mrekullia! Problemi \u00ebsht\u00eb zgjidhur! Klienti vrapon si i kafshuar nga gjarpri p\u00ebr t\u00eb paguar!<\/p>\n
At\u00ebher\u00eb ndodh nj\u00eb mrekulli tjet\u00ebr \u2013 t\u00eb gjith\u00eb pjes\u00ebmarr\u00ebsit n\u00eb proces, si p\u00ebrmes nj\u00eb shkopi magjik, gjithashtu pan\u00eb parat\u00eb! Nd\u00ebrsa parat\u00eb ishin n\u00eb duar t\u00eb klientit dhe quheshin \"probleme\", askush nuk i vuri re. Kur nj\u00ebher\u00eb filluan t\u00eb shpirtojn\u00eb banknotat e k\u00ebndshme, t\u00eb gjith\u00eb e kujtuan p\u00ebr \u00e7far\u00eb erdh\u00ebn n\u00eb pun\u00eb.<\/p>\n
Mendoni se \u00ebsht\u00eb mashtrim? Po ka statistika, t\u00eb cilat nuk i merr askush shum\u00eb seriozisht \u2013 koha e jet\u00ebs s\u00eb problemeve, ve\u00e7an\u00ebrisht n\u00eb p\u00ebrllogaritje monetar\u00ebsh. Zakonisht k\u00ebnaqen me ndonj\u00eb SLA, ose tregues voluminoz\u00eb \u2013 sa probleme u zgjidh\u00ebn, sa prej tyre n\u00eb koh\u00eb, etj.<\/p>\n
\u00c7far\u00eb \u00ebsht\u00eb m\u00eb interesante k\u00ebtu? Realisht, puna mbi k\u00ebt\u00eb detyr\u00eb mund t\u00eb zgjas\u00eb vet\u00ebm disa or\u00eb. Dy or\u00eb pun\u00eb mund t\u00eb zgjasin nj\u00eb jav\u00eb, dy ose nj\u00eb muaj. T\u00eb gjitha detyrat ngjiten n\u00eb radh\u00eb t\u00eb gjat\u00eb, ashtu si gjyshet n\u00eb poliklinik\u00eb. Rreth nesh, n\u00eb t\u00eb gjitha zyrat tona, jan\u00eb t\u00eb varura grumbuj parash q\u00eb nuk na duhen. Parat\u00eb shfaqen nga t\u00eb gjitha k\u00ebndet, notojn\u00eb n\u00eb lavaman\u00eb, varen nga tavani, rrotullohen nga drafti n\u00eb dysheme. Ne kemi frik\u00eb nga k\u00ebto para, i l\u00ebm\u00eb p\u00ebr m\u00eb von\u00eb, i b\u00ebjm\u00eb t\u00eb pasigurta nj\u00ebri-tjetrit, i fshehim nga syri n\u00ebn tavolin\u00eb, nuk i lejojm\u00eb t\u00eb jetojn\u00eb nj\u00eb jet\u00eb t\u00eb plot\u00eb.<\/p>\n
Pak sa m\u00eb kujton nj\u00eb anekdot\u00eb sovjetike:
Provoni ta shikoni detyr\u00ebn si para. Provoni t\u00eb vendosni veten n\u00eb vendin e klientit. Shkoni te mjeku i p\u00ebrgjithsh\u00ebm n\u00eb poliklinik\u00eb n\u00ebse e keni harruar at\u00eb ndjenj\u00ebn e plot\u00eb t\u00eb pafuqishm\u00ebris\u00eb, madje edhe n\u00ebse keni para.<\/p>\n
Provoni, t\u00eb pakt\u00ebn mend\u00ebrisht, t\u00eb shqiptoni detyrat si para. Jo \"sa detyra kam n\u00eb pun\u00eb\", por \"sa para kam n\u00eb pun\u00eb\". Jo \"sa koh\u00eb ka kaluar q\u00eb kjo detyr\u00eb \u00ebsht\u00eb e pezulluar?\", por \"sa koh\u00eb nuk kam marr\u00eb para nga klienti?\". Jo \"do t\u00eb mendoj p\u00ebr k\u00ebt\u00eb detyr\u00eb t\u00eb premten\", por \"nuk m\u00eb duhen para, l\u00ebrini te klienti, ose t'i jap\u00eb dikujt tjet\u00ebr\". Jo \"oj, \u00e7far\u00eb detyre t\u00eb paqart\u00eb, \u00e7far\u00eb t\u00eb b\u00ebj me t\u00eb?\", por \"oj, sa shum\u00eb para solli, nuk e kupton as vet\u00eb!\".<\/p>\n
Nuk \u00ebsht\u00eb vet\u00ebm vlera e parave q\u00eb ka r\u00ebnd\u00ebsi, por edhe shpejt\u00ebsia me t\u00eb cil\u00ebn kalojn\u00eb ato nga klienti te ju. P\u00ebr klientin, kjo \u00ebsht\u00eb shpejt\u00ebsia e zgjidhjes s\u00eb problemit t\u00eb tij. Ai \u00ebsht\u00eb i gatsh\u00ebm t\u00eb heq\u00eb dor\u00eb nga parat\u00eb n\u00eb momentin q\u00eb ngriti telefonin, hyri n\u00eb zyr\u00eb ose d\u00ebrgoi nj\u00eb email.<\/p>\n
Ka n\u00eb t\u00eb v\u00ebrtet\u00eb edhe nj\u00eb not\u00eb pozitive: ne t\u00eb gjith\u00eb jemi t\u00eb till\u00eb. \u00c7do konkurrent yn\u00eb dhe juaj. T\u00eb gjith\u00eb thon\u00eb se duan para. Dhe gjithashtu \u2013 se iu mungojn\u00eb specialist\u00ebt. Se tregu \u00ebsht\u00eb n\u00eb stagnim. Se fajtori \u00ebsht\u00eb shit\u00ebsi. Se klient\u00ebt i l\u00ebn\u00eb pas dore. Se rinia po b\u00ebhet m\u00eb e paditur \u00e7do vit. Se situata makroekonomike, politika e BQ, demografia, blla-blla-blla, dhe nj\u00eb s\u00ebr\u00eb fjal\u00ebsh t\u00eb tjera t\u00eb men\u00e7ura.<\/p>\n
Nd\u00ebrsa ata jan\u00eb t\u00eb mbushur me para, si nj\u00eb qen me k\u00ebrmij. Por mendojn\u00eb se kjo \u00ebsht\u00eb \u2013 detyrat.habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"\u041c\u044b\u0441\u043b\u0435\u043d\u043d\u043e \u043e\u0442\u043e\u0440\u0432\u0438\u0442\u0435\u0441\u044c \u043e\u0442 \u043f\u0440\u0438\u0432\u044b\u0447\u043d\u043e\u0433\u043e \u0432\u0437\u0433\u043b\u044f\u0434\u0430 \u043d\u0430 \u0440\u0430\u0431\u043e\u0442\u0443 \u2013 \u0441\u0432\u043e\u044e \u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u042f \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u044e \u0432\u0430\u043c \u043f\u043e\u0434\u0443\u043c\u0430\u0442\u044c \u043e \u043f\u0443\u0442\u0438 \u0434\u0435\u043d\u0435\u0433 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u042f, \u0432\u044b, \u0432\u0430\u0448\u0438 \u0441\u043e\u0441\u0435\u0434\u0438, \u0432\u0430\u0448 \u043d\u0430\u0447\u0430\u043b\u044c\u043d\u0438\u043a \u2013 \u0432\u0441\u0435 \u043c\u044b \u0441\u0442\u043e\u0438\u043c \u043d\u0430 \u043f\u0443\u0442\u0438 \u0434\u0435\u043d\u0435\u0433. \u041c\u044b \u043f\u0440\u0438\u0432\u044b\u043a\u043b\u0438 \u0432\u0438\u0434\u0435\u0442\u044c \u0434\u0435\u043d\u044c\u0433\u0438 \u0432 \u0432\u0438\u0434\u0435 \u0437\u0430\u0434\u0430\u0447. \u0412\u044b, \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u0438 \u043d\u0435 \u0434\u0443\u043c\u0430\u0435\u0442\u0435 \u043e \u043d\u0438\u0445, \u043a\u0430\u043a \u043e \u0434\u0435\u043d\u044c\u0433\u0430\u0445. \u0415\u0441\u043b\u0438 \u0432\u044b \u2013 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0438\u0441\u0442, \u0442\u043e […]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-55355","post","type-post","status-publish","format-standard","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t