{"id":55585,"date":"2020-01-23T00:00:00","date_gmt":"2020-01-22T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/crm-2020"},"modified":"2020-02-18T14:03:43","modified_gmt":"2020-02-18T11:03:43","slug":"crm-2020","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/news\/crm-2020","title":{"rendered":"CRM 2020","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Fusha IT \u00ebsht\u00eb nj\u00eb fush\u00eb e pamiratuar dhe parashikimet k\u00ebtu jan\u00eb po aq t\u00eb pasigurt si ato p\u00ebr motin e ver\u00ebs s\u00eb kaluar; gjithsesi, do t\u00eb ngrini. Ose do t\u00eb lagni. Ose do t'ju godas\u00eb nj\u00eb goditje diellore. Por me parashikimet p\u00ebr 2019, si\u00e7 tregoi koha, na doli mir\u00eb, prandaj vendos\u00ebm t\u00eb flasim p\u00ebr trendet e CRM 2020, si i shohim ne p\u00ebr biznesin e vog\u00ebl dhe t\u00eb mes\u00ebm. Ne kemi nj\u00eb num\u00ebr simbolik prej 11, por \u00e7far\u00eb simbolizmi dhe parashikimi ka n\u00eb pun\u00ebn inxhinierike? \u00c7do gj\u00eb q\u00eb ne e vendosim n\u00eb trendet sipas versionit ton\u00eb \u00ebsht\u00eb e bazuar n\u00eb 14 vjet p\u00ebrvoj\u00eb n\u00eb tregun e CRM-s\u00eb, \u00e7\u00ebshtjeve aktuale n\u00eb industri dhe k\u00ebrkesave t\u00eb klient\u00ebve tan\u00eb. N\u00eb p\u00ebrgjith\u00ebsi, ne p\u00ebrgjigjemi p\u00ebr parashikimin.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/485028\/\"><img decoding=\"async\" alt=\"CRM 2020\" src=\"\/wp-content\/uploads\/2020\/01\/d305488767c4dceb65fea529f76c7dd5.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>K\u00ebt\u00eb dim\u00ebr, motin do ta p\u00ebrcaktojm\u00eb vet\u00ebm k\u00ebshtu \ud83d\ude41<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\n\u00cbsht\u00eb e r\u00ebnd\u00ebsishme! Parashikimi i p\u00ebrket tregut rus dhe automatizimit t\u00eb kompanive n\u00eb RF dhe CIS; n\u00eb tregjet per\u00ebndimore dhe n\u00eb SHBA, tendencat jan\u00eb krejt\u00ebsisht ndryshe, dhe sigurisht, situata aktuale \u00ebsht\u00eb ndryshe.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"CRM 2020\" src=\"\/wp-content\/uploads\/2020\/01\/272838d8bf05319dcb324968802e6d45.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Derisa r\u00ebniet e interesit p\u00ebr CRM ndodhin vet\u00ebm gjat\u00eb festave, 2018 - 2019, Rusia + CIS, Yandex<\/i><\/p>\n<h2>CRM do t\u00eb dal\u00eb p\u00ebrfundimisht jasht\u00eb kufijve t\u00eb shitjeve<\/h2>\n<p>\nZhvilluesit e sistemeve CRM vazhdojn\u00eb t\u00eb nd\u00ebrtojn\u00eb promovimin mbi tez\u00ebn si \"implementimi i CRM-s\u00eb sjell +50% n\u00eb shitje\", sepse n\u00eb mendjen e p\u00ebrdoruesve \u00ebsht\u00eb infiltruar modeli i pritjes p\u00ebr rritjen e shitjeve nga sistemi CRM. Megjithat\u00eb, kjo \u00ebsht\u00eb nj\u00eb kuptim i vjetruar i CRM: shumica e sistemeve kan\u00eb koh\u00eb q\u00eb jan\u00eb b\u00ebr\u00eb zgjidhje universale p\u00ebr automatizimin e plot\u00eb t\u00eb biznesit, nga sekretari deri te drejtori i p\u00ebrgjithsh\u00ebm, duke p\u00ebrfshir\u00eb logjist\u00ebt, prodhuesit, marketer\u00ebt dhe shit\u00ebsit.\u00a0<\/p>\n<p>Tani jan\u00eb krijuar t\u00eb gjitha p\u00ebrkushtimet p\u00ebr q\u00eb biznesi t\u00eb kuptoj\u00eb t\u00eb gjith\u00eb fuqin\u00eb funksionale <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">sistemet CRM<\/a><\/noindex>. Ka disa pika q\u00eb d\u00ebshirojm\u00eb t'i \"ndihmojm\u00eb\" n\u00eb vitin 2020 dhe t'i thellojm\u00eb n\u00eb mendjen e p\u00ebrdoruesve t\u00eb sistemeve CRM.<\/p>\n<ul>\n<li>Proceset biznesore duhet t\u00eb automatizohen n\u00eb \u00e7do kompani, pa marr\u00eb parasysh fush\u00ebn dhe madh\u00ebsin\u00eb. Automatizimi i pun\u00ebve rutin\u00eb dhe ndarja e sakt\u00eb e fazave dhe p\u00ebrgjegj\u00ebsve kursen para p\u00ebr kompanin\u00eb dhe liron burimet e pun\u00ebs (t\u00eb cilat, p\u00ebr t'ju th\u00ebn\u00eb t\u00eb drejt\u00ebn, nuk duhet t\u00eb shkurtohen, por t\u00eb p\u00ebrdoren me efikasitet).\n<\/li>\n<li>Sistemi CRM duhet t\u00eb jet\u00eb qendra e planifikimit individual dhe kolektiv, q\u00eb drejtuesit dhe koleg\u00ebt t\u00eb mund t\u00eb kontrollojn\u00eb koh\u00ebn brenda kolektivit. Dhe besoni, planifikuesit n\u00eb disa sisteme CRM jan\u00eb shum\u00eb m\u00eb t\u00eb mir\u00ebn se kalendari i njohur i Google (dhe m\u00eb t\u00eb sigurt!).\n<\/li>\n<li>CRM duhet t\u00eb kuptohet nga biznesi jo si nj\u00eb mjet shitjesh, por si nj\u00eb mjet sigurie, sepse pik\u00ebrisht aty ruhen regjistrimet p\u00ebr t\u00eb gjith\u00eb klient\u00ebt (baza e klient\u00ebve), marr\u00ebveshjet dhe shumic\u00ebn e transaksioneve. E r\u00ebnd\u00ebsishme \u00ebsht\u00eb edhe mund\u00ebsia e caktimit t\u00eb t\u00eb drejtave t\u00eb aksesit p\u00ebr \u00e7do punonj\u00ebs (t\u00eb cil\u00ebn rrall\u00eb e p\u00ebrdorin, dhe kot). Ju nuk keni nevoj\u00eb t\u00eb b\u00ebni nj\u00eb gjueti shtrigash dhe t\u00eb kontrolloni secilin punonj\u00ebs - mjafton t\u00eb konfiguroni masat e siguris\u00eb p\u00ebr nj\u00eb sistem CRM dhe drejtuesi i biznesit do t\u00eb flej\u00eb pak m\u00eb qet\u00eb.\n<\/li>\n<\/ul>\n<p>\nProvoni ta shihni CRM-n\u00eb m\u00eb gjer\u00eb. P\u00ebrve\u00e7 k\u00ebsaj, mund t\u00eb shkarkoni manualin ton\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> dhe t\u00eb shihni \u00e7far\u00eb \u00ebsht\u00eb n\u00eb gjendje t\u00eb b\u00ebj\u00eb nj\u00eb sistem i ve\u00e7ant\u00eb - pothuajse 400 faqe p\u00ebrshkrim t\u00eb mund\u00ebsive t\u00eb sistemit nuk lidhen vet\u00ebm me shitjet (<noindex><a rel=\"nofollow\" href=\"http:\/\/bit.ly\/2ONW3Nv\">link i drejtp\u00ebrdrejt\u00eb p\u00ebr shkarkim pa viruse dhe mbetje t\u00eb tjera<\/a><\/noindex>). Deri n\u00eb vitin 2020, kemi tentuar t\u00eb krijojm\u00eb nj\u00eb sistem me t\u00eb gjitha funksionet m\u00eb t\u00eb r\u00ebnd\u00ebsishme dhe, \u00e7ka \u00ebsht\u00eb e r\u00ebnd\u00ebsishme, t\u00eb p\u00ebrdorura n\u00eb biznes pa AI dhe ndjesa pulsesh. Ne jemi p\u00ebr biznesin.<\/p>\n<h2>Biznesi i vog\u00ebl do t\u00eb zhytet n\u00eb omnichannel<\/h2>\n<p>\nPik\u00ebrisht 3-5 vjet m\u00eb par\u00eb, kanalet kryesore t\u00eb komunikimit midis biznesit dhe klient\u00ebve ishin telefoni (IP telefonia) dhe emaili. Sot gj\u00ebrat jan\u00eb ndryshe: klient\u00ebt dhe vizitor\u00ebt e faqes mund t\u00eb vijn\u00eb nga bisedat n\u00eb faqen e internetit, Telegram, biseda n\u00eb Yandex dhe nga rrjetet sociale (m\u00eb shum\u00eb aktuale p\u00ebr B2C). Para sistemit CRM, si softueri kryesor p\u00ebr aktivitetin tregtar t\u00eb kompanis\u00eb, q\u00ebndron detyra: t\u00eb mbledh\u00eb, p\u00ebrpunoj\u00eb dhe ruaj\u00eb informacion mbi t\u00eb gjitha dialog\u00ebt e r\u00ebnd\u00ebsish\u00ebm. Kjo mund t\u00eb b\u00ebhet ve\u00e7mas p\u00ebr \u00e7do kanal, ose mund t\u00eb mbledh\u00ebsh gjith\u00e7ka n\u00eb email dhe n\u00eb bised\u00ebn n\u00eb faqen e internetit, dhe pastaj t'i integrosh ato n\u00eb CRM. Ky zgjidhje \u00ebsht\u00eb optimale nga k\u00ebndv\u00ebshtrimi i siguris\u00eb dhe organizat\u00ebs s\u00eb t\u00eb dh\u00ebnave: m\u00eb pak lidhje t\u00eb jashtme, m\u00eb pak rrezik t\u00eb thyerjes dhe dep\u00ebrtimit n\u00eb sistem.<\/p>\n<p>Omnichannel do t\u00eb vazhdoj\u00eb t\u00eb zhvillohet n\u00eb m\u00ebnyr\u00eb q\u00eb klienti t\u00eb komunikoj\u00eb pik\u00ebrisht ashtu si\u00e7 e gjen t\u00eb p\u00ebrshtatshme, dhe jo si\u00e7 e dikton softueri juaj. Pse \u00ebsht\u00eb e dobishme t\u00eb mendoni p\u00ebr k\u00ebt\u00eb?<\/p>\n<ul>\n<li>Nuk do t\u00eb humbni asnj\u00eb klient dhe vizitor t\u00eb interesuar n\u00eb faqen e internetit.\n<\/li>\n<li>Do t\u00eb keni m\u00eb shum\u00eb t\u00eb dh\u00ebna n\u00eb faz\u00ebn e par\u00eb.\n<\/li>\n<li>Para ju ofrohen mund\u00ebsi reklamimi, t\u00eb targetuar n\u00eb kanalin e kontaktit (megjithat\u00eb, ky \u00ebsht\u00eb nj\u00eb tip shum\u00eb i diskutuesh\u00ebm i mesazheve reklamuese, prandaj vler\u00ebsoni sa aktual dhe etik \u00ebsht\u00eb p\u00ebr ju \"t\u00eb ndiqni\" klientin n\u00eb fakt n\u00eb hap\u00ebsir\u00ebn e tij personale).\n<\/li>\n<li>Do t'ju jet\u00eb leht\u00eb t\u00eb gjeni nj\u00eb gjuh\u00eb t\u00eb p\u00ebrbashk\u00ebt me p\u00ebrdoruesit q\u00eb shmangin telefonatat dhe komunikimin gojor me shit\u00ebsit, inxhinier\u00ebt dhe mb\u00ebshtetje. P\u00ebr m\u00eb tep\u00ebr, gjat\u00eb procesit t\u00eb komunikimit, menaxher\u00ebt e kompanis\u00eb kan\u00eb m\u00eb shum\u00eb koh\u00eb p\u00ebr t\u00eb menduar p\u00ebr pjes\u00ebn e tyre t\u00eb dialogut, gj\u00eb q\u00eb ndihmon ndjesh\u00ebm n\u00eb p\u00ebrmir\u00ebsimin e cil\u00ebsis\u00eb s\u00eb informacionit t\u00eb ofruar.\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>Analitika - n\u00eb duar t\u00eb bizneseve t\u00eb vogla<\/h2>\n<p>\nKy trend \u00ebsht\u00eb i vjet\u00ebr shum\u00eb vite, ka ekzistuar q\u00eb nga krijimi i sistemeve t\u00eb para CRM, por megjithat\u00eb bizneset e vogla filluan t\u00eb merren me analitik\u00ebn vet\u00ebm tani. Ky vonim n\u00eb bashk\u00ebngjitjen n\u00eb trend \u00ebsht\u00eb i lidhur me dy faktor\u00eb: 1) biznesi nuk kishte nevoj\u00eb p\u00ebr analitik\u00eb dhe vendoste misionin kryesor - t\u00eb shiste; 2) nuk kishte nj\u00eb kultur\u00eb t\u00eb p\u00ebrhapur t\u00eb p\u00ebrdorimit t\u00eb t\u00eb dh\u00ebnave. Situata ndryshoi: 1) n\u00eb kushte konkurrenc\u00eb jo \u00e7mimesh, njohja e thell\u00eb e secilit klient realisht e pasuron; 2) analitika erdhi n\u00eb biznesin e vog\u00ebl me Yandex.Metrika dhe Google Analytics - k\u00ebto t\u00eb dh\u00ebna digjitale e b\u00ebn\u00eb biznesin e vog\u00ebl t\u00eb mendoj\u00eb p\u00ebr treguesit, t\u00eb analizoj\u00eb dhe t\u00eb ndryshoj\u00eb. Megjithat\u00eb, fatkeq\u00ebsisht kjo \u00ebsht\u00eb ende nj\u00eb mund\u00ebsi e papritur, por nj\u00eb trend, dhe n\u00eb vitin 2020 do t\u00eb vazhdoj\u00eb.<\/p>\n<p>CRM e implementuar si\u00e7 duhet - nj\u00eb baz\u00eb ideale e njohurive p\u00ebr \u00e7do klient, dhe ajo ofron mund\u00ebsi t\u00eb m\u00ebdha p\u00ebr nj\u00eb sh\u00ebrbim t\u00eb shk\u00eblqyer dhe mb\u00ebshtetje pas shitjes. Dhe kjo jan\u00eb para. \u00cbsht\u00eb e qart\u00eb se viti 2020 nuk do t\u00eb jet\u00eb i qet\u00eb dhe i qet\u00eb n\u00eb terma t\u00eb kushteve ekonomike, k\u00ebshtu q\u00eb beteja p\u00ebr secilin klient do t\u00eb ashp\u00ebrsohet. A d\u00ebshironi t\u00eb mbijetoni? Merrni analitik\u00ebn n\u00eb sistemin tuaj CRM, rezultati do t\u00eb jet\u00eb mjaft i shpejt\u00eb dhe i k\u00ebnaqsh\u00ebm. Edhe n\u00ebse nuk do t\u00eb nd\u00ebrtoni sisteme t\u00eb shk\u00eblqyera analitike, por do t\u00eb punoni me numra dhe do t\u00eb nxirrni p\u00ebrfundime si t\u2019ia vlen.<\/p>\n<h2>Sh\u00ebrbimet e kompleksit do t\u00eb rriten - fatkeq\u00ebsisht<\/h2>\n<p>\nDo t\u00eb flas sinqerisht - ky trend nuk na p\u00eblqen, por ai sapo ka lindur dhe do t\u00eb rritet vet\u00ebm. Sot po shfaqen agregator\u00eb t\u00eb sistemeve CRM, t\u00eb cilat thjesht shesin, ofruesit e hostingut ofrojn\u00eb aktivisht jo vet\u00ebm hosting, por VDS me CRM, 1C, dhe zyr\u00ebn e integruar. Nga k\u00ebndv\u00ebshtrimi i nj\u00eb menaxheri t\u00eb zakonsh\u00ebm, nj\u00eb drejtuesi dhe nj\u00eb accountants - kjo \u00ebsht\u00eb fantastike: shpejt e vendos, asnj\u00eb marr\u00ebveshje ITC, pagesa nuk bie n\u00eb shpenzimet kapitalike, gjith\u00e7ka e b\u00ebjn\u00eb administrator\u00ebt e jasht\u00ebm, pa stres. Dhe m\u00eb e r\u00ebnd\u00ebsishmja, \u00ebsht\u00eb e leverdishme dhe duhet t\u00eb punoni vet\u00ebm me nj\u00eb kompani. Ky \u00ebsht\u00eb nj\u00eb trend i trishtuesh\u00ebm - dhe ja pse.<\/p>\n<ul>\n<li>Rreziqet nuk jan\u00eb t\u00eb shp\u00ebrndara: n\u00eb rast t\u00eb problemeve teknike apo komerciale me hostingun, do t\u00eb humbni gjith\u00e7ka menj\u00ebher\u00eb dhe do t\u00eb siguroheni nj\u00eb pauz\u00eb n\u00eb pun\u00eb, pothuajse pa var\u00ebsi nga ju.\n<\/li>\n<li>N\u00eb sistemet e instaluara n\u00eb servera t\u00eb larg\u00ebt, shpesh ka kufizime n\u00eb ndryshimin e konfigurimit, cil\u00ebsimeve, zgjerimit etj.\n<\/li>\n<li>Tarifa mujore p\u00ebr k\u00ebto sh\u00ebrbime (dhe kjo gjithmon\u00eb \u00ebsht\u00eb tarif\u00eb mujore) shum\u00eb shpejt do t\u00eb tejkaloj\u00eb koston e blerjes s\u00eb licencave t\u00eb softuerit (CRM ose 1C), \u00e7mimi i pron\u00ebsis\u00eb do t\u00eb jet\u00eb mjaft i ndjesh\u00ebm, ve\u00e7an\u00ebrisht p\u00ebr nj\u00eb kompani t\u00eb vog\u00ebl.\n<\/li>\n<li>Kurr\u00eb nuk do t\u00eb jeni t\u00eb sigurt p\u00ebr sigurin\u00eb e t\u00eb dh\u00ebnave tuaja dhe p\u00ebr disponueshm\u00ebrin\u00eb e kopjeve rezerv\u00eb aktuale - as faktori i sulmit, as ai njer\u00ebzor nuk duhet p\u00ebrjashtuar.\n<\/li>\n<\/ul>\n<p>\nB\u00ebni kujdes, duke zgjedhur k\u00ebto sh\u00ebrbime.<\/p>\n<h2>Micro CRM - jo p\u00ebr t\u00eb gjith\u00ebve, por ka nj\u00eb nevoj\u00eb<\/h2>\n<p>\nSistemet CRM po b\u00ebhen m\u00eb t\u00eb nd\u00ebrlikuara, duke u b\u00ebr\u00eb universale. Ne po vazhdojm\u00eb nj\u00eb zhvillim aktiv dhe t\u00eb vazhduesh\u00ebm <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> p\u00ebr shum\u00eb vite dhe duke e par\u00eb k\u00ebt\u00eb rritje p\u00ebrmes saj. Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb arsye, duhej t\u00eb ndahen edicionet dhe t'u ofrohen \u00e7do biznesi versionin e tij (n\u00eb fakt, t\u00eb gjith\u00ebve u p\u00eblqeu ve\u00e7an\u00ebrisht <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/loader.php?src=crm_redactions\">RegionSoft CRM Professional<\/a><\/noindex>). Megjithat\u00eb, ka kompani q\u00eb nuk i p\u00ebrshtaten as redaksive m\u00eb t\u00eb vogla t\u00eb sistemeve CRM q\u00eb jan\u00eb n\u00eb treg. Atyre ju nevojitet vet\u00ebm: t\u00eb regjistrojn\u00eb nj\u00eb kontakt t\u00eb rastit t\u00eb klientit, t\u00eb telefonojn\u00eb, \"ta \u00e7ojn\u00eb\" n\u00eb shitje dhe ta mbyllin. Ky \u00ebsht\u00eb mikro dhe biznesi i vog\u00ebl, i cili nuk \u00ebsht\u00eb ende gati t\u00eb paguaj\u00eb p\u00ebr analitik\u00ebn, dokumentet e para, format e nd\u00ebrlikuara t\u00eb tregtis\u00eb, proceset e biznesit dhe gjith\u00e7ka tjet\u00ebr.\u00a0<\/p>\n<p>P\u00ebr k\u00ebto kompani jan\u00eb t\u00eb nevojshme micro CRM - zgjidhje shum\u00eb t\u00eb thjeshta n\u00eb re, q\u00eb mund t\u00eb zgjidhin pyetje themelore t\u00eb biznesit pa implementim t\u00eb nd\u00ebrlikuar, trajnime dhe preferohet t\u00eb jen\u00eb t\u00eb arsyeshme. Prandaj, biznesi k\u00ebrkon CRM t\u00eb thjeshta. M\u00eb par\u00eb ne nuk e kemi par\u00eb k\u00ebt\u00eb k\u00ebrkes\u00eb, sepse kemi punuar ngusht\u00eb me CRM funksionale t\u00eb fuqishme. Zbulimi erdhi kur nxor\u00ebm <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">sistemin ton\u00eb t\u00eb thjesht\u00eb t\u00eb biletave ZEDLine Support<\/a><\/noindex>: klient\u00ebt shfaq\u00ebn interesin p\u00ebr t\u00eb si nj\u00eb CRM t\u00eb shum\u00eb t\u00eb thjesht\u00eb (transaksioni si k\u00ebrkes\u00eb, telefonia, kostoja e pun\u00ebs, statuset - kjo ishte e mjaftueshme p\u00ebr disa klient\u00eb nga biznesi i vog\u00ebl dhe mikro).\u00a0<\/p>\n<p>Kjo \u00ebsht\u00eb nj\u00eb tendenc\u00eb e mir\u00eb: nga nj\u00eb automatizim i till\u00eb \"t\u00eb vog\u00ebl\", biznesi do t\u00eb arrij\u00eb p\u00ebrfundimisht t\u00eb kaloj\u00eb n\u00eb nj\u00eb t\u00eb madh dhe t\u00eb p\u00ebrfitoj\u00eb nga t\u00eb nj\u00ebjtat gj\u00ebra si kompani m\u00eb t\u00eb m\u00ebdha, dhe k\u00ebshtu do t\u00eb rritet mbi baz\u00ebn e analizave, t\u00eb punoj\u00eb me KPI, dhe t\u00eb menaxhoj\u00eb proceset biznesore. Nj\u00eb nga trendet m\u00eb t\u00eb mira q\u00eb kemi v\u00ebn\u00eb re.\u00a0<\/p>\n<h2>Low code \u2014 nj\u00eb kurth p\u00ebr menaxher\u00ebt<\/h2>\n<p>\nN\u00eb vitin 2019, koncepti i low code u rikthye n\u00eb bot\u00ebn e CRM. N\u00eb thelb, k\u00ebto jan\u00eb t\u00eb nj\u00ebjtat platforma q\u00eb ishin m\u00eb par\u00eb, por p\u00ebrfundimisht mor\u00ebn nj\u00eb em\u00ebr t\u00eb bukur marketingu. Dizajneri i proceseve me mb\u00ebshtetje p\u00ebr notacionin BPMN? \u2014 Po, ky \u00ebsht\u00eb low code! Nj\u00eb redaktues vizual t\u00eb UI? \u2014 Low code. N\u00eb p\u00ebrgjith\u00ebsi, nj\u00eb redaktues vizual i proceseve biznesore n\u00eb CRM-n\u00eb ton\u00eb RegionSoft ose konfigurimi i nj\u00eb ankete n\u00eb sistemin e biletave ZEDLine Support \u2014 gjith\u00e7ka \u00ebsht\u00eb low code. Disa e quajn\u00eb edhe nj\u00eb sinonim t\u00eb k\u00ebtij termi \u2014 NO-code.<\/p>\n<p>Jam i sigurt se n\u00eb vitin 2020 ky tema do t\u00eb vazhdoj\u00eb t\u00eb zhvillohet. T\u00eb them t\u00eb drejt\u00ebn, n\u00ebse do t\u00eb shihni nj\u00eb low-code t\u00eb v\u00ebrtet\u00eb, shikoni platform\u00ebn Pega BPM, dhe gjithashtu \u00e7mimin e saj dhe vler\u00ebsoni, n\u00ebse punonj\u00ebsit tuaj jan\u00eb n\u00eb gjendje t\u00eb p\u00ebrballojn\u00eb k\u00ebt\u00eb low code. Nganj\u00ebher\u00eb \u00ebsht\u00eb m\u00eb e leht\u00eb t\u00eb m\u00ebsosh nj\u00eb gjuh\u00eb programimi \ud83d\ude42\u00a0<\/p>\n<p>Zhvillimi i low code n\u00ebnkupton mund\u00ebsin\u00eb e ndryshimit t\u00eb sistemit informatik nga ana e klientit pa ndalur procesin e pun\u00ebs dhe pa p\u00ebrdorur kod programimi (p\u00ebrmes \"zhvillimit\" vizual). Thjesht, kjo \u00ebsht\u00eb historia e atij v\u00ebndori q\u00eb shet CRM\/ERP me motivimin: \"menaxher\u00ebt mund t\u00eb modifikojn\u00eb sistemin vet\u00eb pa pasur aft\u00ebsi programimi\". A keni provuar t\u00eb ndihmoni t\u00eb nd\u00ebrtoni di\u00e7ka m\u00eb t\u00eb nd\u00ebrlikuar se procesi linear n\u00eb BPMN? A e doni UML-diagramet? Pra, asnj\u00eb IT-ash nuk \u00ebsht\u00eb moral p\u00ebr ta p\u00ebrdorur k\u00ebt\u00eb, e mos e l\u00ebn\u00eb dhe menaxher\u00ebt e zakonsh\u00ebm, p\u00ebr shum\u00eb nga t\u00eb cil\u00ebt softueri aktivizohet \"me nj\u00eb klik\". <i>pentagram.<\/i> 1C.\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n<p>Pse low code nuk \u00ebsht\u00eb trendi q\u00eb ju nevojitet?<\/p>\n<ul>\n<li>P\u00ebr t\u00eb p\u00ebrballuar konfigurovimin e low code, menaxheri duhet t\u00eb dij\u00eb t\u00eb pakt\u00ebn logjik\u00ebn (si nj\u00eb subjekt, jo si nj\u00eb karakteristik\u00eb e mendimit) dhe t\u00eb ket\u00eb aft\u00ebsi p\u00ebr t\u00eb punuar me proceset. Thjesht, zhvilluesi i low code duhet t\u00eb mendoj\u00eb si nj\u00eb zhvillues. P\u00ebrndryshe, do t'i duhen shum\u00eb koh\u00eb dhe p\u00ebrpjekje p\u00ebr t\u00eb m\u00ebsuar t\u00eb punoj\u00eb me k\u00ebt\u00eb konstrukt.\n<\/li>\n<li>Do t'ju duhej m\u00eb shum\u00eb se vet\u00ebm \"t\u00eb nd\u00ebrtoni\" nj\u00eb proces biznesi, nj\u00eb raport ose nj\u00eb modul \u2014 \u00ebsht\u00eb e r\u00ebnd\u00ebsishme ta integrojn\u00eb at\u00eb n\u00eb logjik\u00ebn e sistemit q\u00eb po personalizoni.\n<\/li>\n<li>Me nj\u00eb probabilitet t\u00eb lart\u00eb do t\u00eb p\u00ebrfundoni n\u00eb mb\u00ebshtetje teknike paguese t\u00eb v\u00ebndit, sepse do t\u00eb keni pyetje n\u00eb lidhje me pun\u00ebn me platform\u00ebn low code, dhe ai do t'i p\u00ebrgjigjet me g\u00ebzim \u2014 p\u00ebr nj\u00eb kosto shtes\u00eb.\u00a0\n<\/li>\n<li>Punonj\u00ebsit tuaj do t\u00eb shpenzojn\u00eb koh\u00eb pune n\u00eb m\u00ebsimin e platform\u00ebs dhe \"low code zhvillimin\" dhe kjo koh\u00eb do t\u00eb shpenzohet n\u00eb d\u00ebm t\u00eb detyrave kryesore. M\u00eb mir\u00eb t\u00eb shpenzoni para p\u00ebr p\u00ebrmir\u00ebsime nga v\u00ebndori dhe t\u00eb mos shqet\u00ebsoni punonj\u00ebsit nga detyrat e tyre. Edhe n\u00ebse jeni t\u00eb vendosur t\u00eb kaloni n\u00eb nj\u00eb platform\u00eb low code, zgjidhja m\u00eb e mir\u00eb do t\u00eb ishte t\u00eb angazhoni ose t\u00eb caktoni nj\u00eb person t\u00eb ve\u00e7ant\u00eb p\u00ebr t\u00eb punuar me t\u00eb.\n<\/li>\n<li>Platforma low code nuk \u00ebsht\u00eb gj\u00eb tjet\u00ebr ve\u00e7se nj\u00eb konstruktori, ku ka nj\u00eb grup t\u00eb kufizuar kubik\u00ebsh, pjes\u00ebsh, rrotash dhe figurash. N\u00ebse d\u00ebshironi t\u00eb krijoni nj\u00eb funksion thelb\u00ebsor t\u00eb ri, t\u00eb nevojsh\u00ebm p\u00ebr k\u00ebrkesat tuaja biznesore, do t'ju duhet t\u00eb shkruani kod t\u00eb v\u00ebrtet\u00eb (dhe shum\u00eb mund\u00ebsi, t\u00eb kontaktoni v\u00ebndorin).\u00a0\n<\/li>\n<li>Platformat kan\u00eb shum\u00eb kufizime n\u00eb integrimet, API-t\u00eb, pun\u00ebn me post\u00ebn etj. Do t'ju duhet t\u00eb zgjidhni k\u00ebto probleme p\u00ebrtej mund\u00ebsive t\u00eb low code.\n<\/li>\n<\/ul>\n<p>\nNuk e p\u00ebrjashtoj se platformat low code, me nj\u00eb mbulim marketingu t\u00eb caktuar, do t\u00eb shnd\u00ebrrohen n\u00eb nj\u00eb trend t\u00eb q\u00ebndruesh\u00ebm p\u00ebr CRM-t\u00eb e korporatave, por \u00ebsht\u00eb e pamundur t\u00eb llogarisim ato si nj\u00eb shp\u00ebrthim t\u00eb supernov\u00ebs ose nj\u00eb ila\u00e7 p\u00ebr t\u00eb gjitha s\u00ebmundjet. M\u00eb shum\u00eb mund\u00ebsi, ato jan\u00eb nj\u00eb zgjidhje favorable p\u00ebr projekte t\u00eb vogla pa zgjerim dhe k\u00ebrkesa t\u00eb nd\u00ebrlikuara biznesi, ose, n\u00ebse shikoni zgjidhje t\u00eb shtrenjta, p\u00ebr kompanit\u00eb q\u00eb kan\u00eb para p\u00ebr t\u00eb mb\u00ebshtetur zhvillues t\u00eb specialist\u00ebve (konstruktuesve) p\u00ebr platform\u00ebn low code.<\/p>\n<h2>Mos qaj, Alisa, koha jote nuk ka ardhur ende.<\/h2>\n<p>\nN\u00eb prognoz\u00ebn ton\u00eb p\u00ebr vitin 2019, parashikuam q\u00eb teknologjit\u00eb e z\u00ebrit do t\u00eb arrinin n\u00eb sistemet CRM, por n\u00eb form\u00ebn: \"Alisa, thirre Sergey Mikhailov nga LLC 'Istok'\". Prognoza u realizua n\u00eb m\u00ebnyr\u00ebn m\u00eb t\u00eb k\u00ebqij: asistent\u00ebt e z\u00ebrit, me t\u00eb v\u00ebrtet\u00eb, arrit\u00ebn sistemet tona CRM vendase, por p\u00ebr momentin ata mund t\u00eb krijojn\u00eb vet\u00ebm detyra \u2014 kjo \u00ebsht\u00eb nj\u00eb detyr\u00eb shum\u00eb m\u00eb pak inteligjente sesa t\u00eb telefonosh me z\u00eb. Nd\u00ebrsa ne mbetemi me mendimin ton\u00eb: p\u00ebr momentin, ndihm\u00ebsit e z\u00ebrit n\u00eb sistemin CRM jan\u00eb m\u00eb shum\u00eb nj\u00eb truk marketingu dhe kukull, horizonti i vler\u00ebs biznesi nuk \u00ebsht\u00eb i duksh\u00ebm.\u00a0\u00a0<\/p>\n<h2>Karakteristikat p\u00ebr hir t\u00eb karakteristikave do t\u00eb rrisin kostot e CRM.<\/h2>\n<p>\nN\u00eb mjedisin komercial t\u00eb kompanive IT, mund t\u00eb hasni termin funksione biznesi (funksionalitet i dobish\u00ebm q\u00eb p\u00ebrfshihet n\u00eb lan\u00e7im) dhe karakteristika produkti (gj\u00ebra q\u00eb s'kan\u00eb shum\u00eb r\u00ebnd\u00ebsi dhe leht\u00ebsisht u ngjiten audienc\u00ebs p\u00ebrmes komunikatave p\u00ebr shtyp dhe lajmeve n\u00eb faqet e specializuara). P\u00ebr shembull, ndihm\u00ebs biznesi ose planifikuesi jan\u00eb funksione kryesore biznesi, nd\u00ebrsa mat\u00ebsi i pulsin ose hap\u00ebsir\u00ebn n\u00eb versionin mobil t\u00eb CRM \u00ebsht\u00eb nj\u00eb karakteristik\u00eb produkti. N\u00ebn disa kushte, karakteristika t\u00eb tilla mund t\u00eb jen\u00eb AI, VR ose gamifikimi - n\u00ebse ato nuk jan\u00eb t\u00eb aplikueshme p\u00ebr biznesin e klient\u00ebve t\u00eb synuar. Fatkeq\u00ebsisht, n\u00eb vitet 2018-2019, pati nj\u00eb val\u00eb t\u00eb v\u00ebrtet\u00eb t\u00eb k\u00ebtyre karakteristikave: CRM t\u00eb ndryshme filluan t\u00eb ofrojn\u00eb funksione marketingu (p\u00ebr m\u00eb tep\u00ebr, t\u00eb kuptueshme!), t\u00eb th\u00ebrrasin n\u00eb partneritet trajnues t\u00eb njohur biznesi dhe t\u00eb b\u00ebjn\u00eb kolaborime t\u00eb \u00e7uditshme. E gjith\u00eb kjo mund t\u00eb b\u00ebhet e shtrenjt\u00eb p\u00ebr kompanit\u00eb dhe \u00ebsht\u00eb evidente se \u00e7on n\u00eb rritjen e kostos s\u00eb zgjidhjes p\u00ebr konsumatorin e fundit.\u00a0<\/p>\n<p>Ky qasje do t\u00eb b\u00ebhet trend, sepse leht\u00ebson shum\u00eb detyrat komerciale, lejon hyrjen n\u00eb media t\u00eb ndryshme dhe pavar\u00ebsisht se \u00ebsht\u00eb pa kuptim, i p\u00eblqen konsumatorit. Prandaj nuk do t\u00eb japim k\u00ebshilla \u2014 thjesht mbani mend se p\u00ebr \u00e7do karakteristik\u00eb q\u00eb \"qesh\" ose \"b\u00ebn\u00eb buj\u00eb\" do t\u00eb paguani pik\u00ebrisht ju. Po, nuk \u00ebsht\u00eb hera e par\u00eb \u2014 a nuk paguajm\u00eb ne p\u00ebr k\u00ebto gj\u00ebra n\u00eb pajisjet, aplikacionet dhe madje edhe n\u00eb mjetet e zhvillimit? \ud83d\ude42\u00a0\u00a0<\/p>\n<h2>P\u00ebrvojat n\u00eb cloud do t\u00eb vazhdojn\u00eb t\u00eb rriten. Rreziqet gjithashtu.<\/h2>\n<p>\nEuforia nga shpejt\u00ebsia dhe aksesibiliteti i teknologjive cloud po z\u00ebvend\u00ebsohet me probleme t\u00eb siguris\u00eb: mbrojtja e t\u00eb dh\u00ebnave, konfigurimeve dhe infrastruktur\u00ebs cloud po ndikohet gjithnj\u00eb e m\u00eb shum\u00eb nga sulmet e jashtme, aksidente t\u00eb papritura dhe madje edhe ndarjet nd\u00ebrmjet hosteve dhe qendrave t\u00eb t\u00eb dh\u00ebnave. K\u00ebshtu, nj\u00eb pal\u00eb e tret\u00eb, q\u00eb \u00ebsht\u00eb pothuajse e padukshme n\u00eb biznesin q\u00eb ka softuer cloud n\u00eb infrastruktur\u00ebn e tij, b\u00ebhet nj\u00eb k\u00ebrc\u00ebnim t\u00eb duksh\u00ebm dhe real p\u00ebr sigurin\u00eb informative t\u00eb kompanis\u00eb.<\/p>\n<p>T\u00eb heq\u00ebsh dor\u00eb nga teknologjit\u00eb cloud n\u00eb vitin 2020 \u00ebsht\u00eb t\u00eb pakt\u00ebn \u00e7uditsh\u00ebm, prandaj kaloni n\u00eb nj\u00eb strategji p\u00ebrDiversifikimin e rreziqeve n\u00eb sigurin\u00eb informative: mbani 2-3 kopje rezerv\u00eb n\u00eb server\u00eb t\u00eb ndrysh\u00ebm, p\u00ebr ruajtjen e baz\u00ebs s\u00eb klient\u00ebve dhe baz\u00ebs s\u00eb transaksioneve, preferoni CRM desktop (t\u00eb cilat vendosen n\u00eb serverin tuaj), kontrolloni sigurin\u00eb e t\u00eb drejtave t\u00eb aksesit. N\u00ebse ju \u00ebsht\u00eb e v\u00ebshtir\u00eb t\u00eb menaxhoni k\u00ebt\u00eb, k\u00ebrkoni q\u00eb nj\u00eb kompani e jashtme e siguris\u00eb ose administratori juaj i ardhsh\u00ebm ta konfiguroj\u00eb sistemin e siguris\u00eb. Mos kurseni n\u00eb siguri \u2014 n\u00eb fund t\u00eb fundit, problemet me t\u00eb do t'ju kushtojn\u00eb m\u00eb shum\u00eb.\u00a0<\/p>\n<h2>Rekordet do t\u00eb vazhdojn\u00eb t\u00eb g\u00ebnjejn\u00eb.<\/h2>\n<p>\nFatkeq\u00ebsisht, n\u00eb vitin 2019 dol\u00ebn t\u00eb pakt\u00ebn dy studime t\u00eb porositura, q\u00eb i dhan\u00eb CRM-s\u00eb numrin 1 ose nj\u00eb rol kryesor n\u00eb treg. Gjithashtu dol\u00ebn shum\u00eb nga k\u00ebto klasifikime dhe rishikime dhe u themelua nj\u00eb \u00e7mim pompues p\u00ebr shp\u00ebrndarjen e elefant\u00ebve. Mendoj se ky trend u rikthye dhe do t\u00eb mbetet m\u00eb i gjall\u00eb se kurr\u00eb. P\u00ebr m\u00eb tep\u00ebr, ne kemi shkruar pse <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/444676\/\">shumica e klasifikimeve CRM g\u00ebnjejn\u00eb.<\/a><\/noindex>. Prandaj testoni CRM, zgjidhni vet\u00eb, dhe mos mb\u00ebshtetuni n\u00eb informacionin e shkruar nga llogari t\u00eb vdekura VK ose q\u00eb \u00ebsht\u00eb \"p\u00ebrfituesh\u00ebm\" manipul\u00ebn\u00eb nga nj\u00eb tjet\u00ebr institucion k\u00ebrkues.\u00a0<\/p>\n<p>Ka disa tendenca specifike q\u00eb do t\u00eb ndikojn\u00eb n\u00eb tregun e sistemeve CRM n\u00eb Rusi: mbetet i hapur pyetja e inteligjenc\u00ebs artificiale dhe k\u00ebrkes\u00ebs s\u00eb saj, tregu \u00ebsht\u00eb i mbushur me CRM \"dit\u00ebsh t\u00eb vetme\" q\u00eb provojn\u00eb veten n\u00eb m\u00ebnyr\u00eb t\u00eb pavarur ose n\u00eb rrjete partnere, shkrirja e k\u00ebtyre rrjeteve partnere, niveli i ul\u00ebt i automatizimit t\u00eb kompanive (i vler\u00ebsuar - n\u00eb Mosk\u00eb rreth 8%, n\u00eb rajone akoma m\u00eb posht\u00eb), niveli i ul\u00ebt i informimit t\u00eb p\u00ebrdoruesve etj. Por kjo nuk \u00ebsht\u00eb ndodhi e p\u00ebrvitshme 2020, m\u00eb shum\u00eb tendenca q\u00eb do t\u00eb na shoq\u00ebrojn\u00eb t\u00eb gjith\u00ebve.<\/p>\n<p>P\u00ebrgjith\u00ebsisht, tregu i CRM \u00ebsht\u00eb i gjall\u00eb, kompanit\u00eb po shprehin interes p\u00ebr automatizimin, kuptojn\u00eb p\u00ebrfitimet, k\u00ebrkojn\u00eb alternativa, krahasojn\u00eb dhe mendojn\u00eb. Kjo automatizim po b\u00ebhet gjithnj\u00eb e m\u00eb shum\u00eb nj\u00eb nevoj\u00eb, dhe jo nj\u00eb trend mod\u00eb ose \"sepse \u00ebsht\u00eb e nevojshme.\" Do t\u00eb vazhdojm\u00eb t\u00eb punojm\u00eb.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/index.php\"><img decoding=\"async\" alt=\"CRM 2020\" src=\"\/wp-content\/uploads\/2020\/01\/9735cedc28bce36a6061c9461ce04985.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/485028\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>IT-\u0441\u0444\u0435\u0440\u0430 \u2014 \u0448\u0442\u0443\u043a\u0430 \u043d\u0435\u0431\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u043d\u0430\u044f \u0438 \u043f\u0440\u043e\u0433\u043d\u043e\u0437\u044b \u0442\u0443\u0442 \u0442\u0430\u043a\u0438\u0435 \u0436\u0435, \u043a\u0430\u043a\u00a0 \u0441 \u043f\u043e\u0433\u043e\u0434\u043e\u0439 \u043f\u0440\u043e\u0448\u043b\u044b\u043c \u043b\u0435\u0442\u043e\u043c, \u0432\u0441\u0451 \u0440\u0430\u0432\u043d\u043e \u0437\u0430\u043c\u0451\u0440\u0437\u043d\u0435\u0448\u044c. \u0418\u043b\u0438 \u043f\u0440\u043e\u043c\u043e\u043a\u043d\u0435\u0448\u044c. \u0418\u043b\u0438 \u0441\u043e\u043b\u043d\u0435\u0447\u043d\u044b\u0439 \u0443\u0434\u0430\u0440 \u0436\u0430\u0445\u043d\u0435\u0442. \u041d\u043e \u0441 \u043f\u0440\u0435\u0434\u0441\u043a\u0430\u0437\u0430\u043d\u0438\u044f\u043c\u0438 \u043d\u0430 2019, \u043a\u0430\u043a \u043f\u043e\u043a\u0430\u0437\u0430\u043b\u043e \u0432\u0440\u0435\u043c\u044f, \u0443 \u043d\u0430\u0441 \u0432\u044b\u0448\u043b\u043e \u043d\u0435\u043f\u043b\u043e\u0445\u043e, \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043c\u044b \u0440\u0435\u0448\u0438\u043b\u0438 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u0442\u044c \u043e \u0442\u0440\u0435\u043d\u0434\u0430\u0445 CRM 2020, \u043a\u0430\u043a\u0438\u043c\u0438 \u043c\u044b \u0438\u0445 \u0432\u0438\u0434\u0438\u043c \u0434\u043b\u044f \u043c\u0430\u043b\u043e\u0433\u043e \u0438 \u0441\u0440\u0435\u0434\u043d\u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u0423 \u043d\u0430\u0441 \u0438\u0445 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-55585","post","type-post","status-publish","format-standard","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - 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