{"id":69474,"date":"2020-02-19T20:42:19","date_gmt":"2020-02-19T17:42:19","guid":{"rendered":"https:\/\/prohoster.info\/blog\/nu-crm-i-crm-vsyo-proshhe-chem-vy-dumaete"},"modified":"2020-03-03T16:14:54","modified_gmt":"2020-03-03T13:14:54","slug":"nu-crm-i-crm-vsyo-proshhe-chem-vy-dumaete","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/nu-crm-i-crm-vsyo-proshhe-chem-vy-dumaete","title":{"rendered":"\u00c7far\u00eb ka me CRM dhe CRM. \u00cbsht\u00eb shum\u00eb m\u00eb e thjesht\u00eb se sa mendoni.","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>A e mbani mend n\u00eb at\u00eb film animuar p\u00ebr hipopotamin q\u00eb kishte nj\u00eb frik\u00eb t\u00eb madhe nga vaksinat dhe p\u00ebrfundimisht u s\u00ebmur nga hepatiti infektiv? Nj\u00eb film fantastik dhe m\u00ebsimor p\u00ebr f\u00ebmij\u00ebt q\u00eb frikohen nga nj\u00eb injeksion, por l\u00eb jasht\u00eb v\u00ebrtet\u00ebn kryesore: n\u00eb spital, pacienti me hepatit p\u00ebrjeton nj\u00eb karus\u00ebl t\u00eb v\u00ebrtet\u00eb injekcionesh, nga ato n\u00eb vena q\u00eb vijn\u00eb me rrjedhje dhe ato t\u00eb njohura t\u00eb injeksioneve intramuskulore. Pra, n\u00eb thelb, hipopotami yn\u00eb i madh shmangu nj\u00eb moment t\u00eb pak\u00ebndsh\u00ebm dhe n\u00eb vend t\u00eb tij u p\u00ebrball me disa jav\u00eb mundimesh (n\u00eb perceptimin e tij).\u00a0<\/p>\n<p>A e keni ngritur tashm\u00eb v\u00ebshtrimin tuaj n\u00eb titull, p\u00ebr t\u00eb par\u00eb p\u00ebrs\u00ebri se p\u00ebr \u00e7far\u00eb \u00ebsht\u00eb artikulli dhe \u00e7far\u00eb lidhje ka me hipopotamin e verdh\u00eb? \u00cbsht\u00eb n\u00eb rregull, ne jemi mir\u00eb (ndoshta). E gjith\u00eb kjo vjen nga fakti se sjellja e k\u00ebtij protagonisti animuar i ngjan sjelljes s\u00eb drejtuesve t\u00eb bizneseve t\u00eb vogla q\u00eb mendojn\u00eb p\u00ebr zbatimin e CRM: \u00abEh, do ta shtyj pak, \u00e7far\u00eb do t\u00eb me ndodh\u00eb! N\u00eb nj\u00eb tjet\u00ebr her\u00eb.\u00bb Nd\u00ebrkoh\u00eb, simptomat po zhvillohen, koha po kalon dhe perspektivat po zhvillohen.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/488856\/\"><img decoding=\"async\" alt=\"\u00c7far\u00eb ka me CRM dhe CRM. \u00cbsht\u00eb shum\u00eb m\u00eb e thjesht\u00eb se sa mendoni.\" src=\"\/wp-content\/uploads\/2020\/02\/5d1debb92526aacc088d3ab0bad7687b.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Nj\u00eb sken\u00eb nga filmi animuar \u00abP\u00ebr hipopotamin q\u00eb kishte frik\u00eb nga vaksinat\u00bb, versioni p\u00ebr CRM<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>P\u00ebrsh\u00ebndetje, biznes i vog\u00ebl<\/h2>\n<p>\nLe t\u00eb imagjinojm\u00eb nj\u00eb situat\u00eb t\u00eb thjesht\u00eb: kemi nj\u00eb biznes t\u00eb vog\u00ebl (n\u00eb \u00e7do fush\u00eb, qoft\u00eb IT, agjenci, ose prodhim) dhe udh\u00ebheq\u00ebsin e tij. Biznesi funksionon dhe sjell t\u00eb ardhura, por udh\u00ebheq\u00ebsi p\u00ebrballet vazhdimisht me kok\u00ebdhimbje p\u00ebr shkak t\u00eb problemeve t\u00eb pafundme t\u00eb vogla: shit\u00ebsit jan\u00eb t\u00eb pakujdessh\u00ebm, vazhdimisht harrojn\u00eb p\u00ebr klient\u00ebt, marr\u00ebveshjet nuk mbyllen, por ngelin n\u00eb bised\u00ebn e par\u00eb, dhe p\u00ebrgatitja e dokumenteve k\u00ebrkon nj\u00eb koh\u00eb t\u00eb madhe. Duket se punojn\u00eb n\u00eb fitim, por gjithsesi ndiejn\u00eb nj\u00eb stres t\u00eb madh.\u00a0<\/p>\n<h2>Cilat jan\u00eb rreziqet q\u00eb ai bart?<\/h2>\n<p><\/p>\n<ul>\n<li>Rreziku i nj\u00eb marr\u00ebveshjeje t\u00eb humbur \u2014 p\u00ebr shkak t\u00eb takimeve, telefonatave dhe emaileve t\u00eb harruara, si dhe p\u00ebr shkak t\u00eb vonesave n\u00eb sh\u00ebrbim ose n\u00eb l\u00ebshimin e faturave, etj. \u00cbsht\u00eb e nevojshme t\u00eb kuptohet se n\u00eb bot\u00ebn e internetit t\u00eb pranish\u00ebm, klient\u00ebt e mundsh\u00ebm do t\u00eb m\u00ebsojn\u00eb p\u00ebr problemet tuaja me sh\u00ebrbimin m\u00eb shpejt se sa ju p\u00ebrgatitni nj\u00eb njoftim p\u00ebr shtyp p\u00ebr ndonj\u00eb ngjarje tjet\u00ebr n\u00eb kompani (nd\u00ebrpriteni k\u00ebt\u00eb, \u00ebsht\u00eb nj\u00eb humbje kohe).\n<\/li>\n<li>Rreziku i klient\u00ebve jo t\u00eb besnik\u00eb \u2014 klient\u00ebt ekzistues mund t\u00eb kalojn\u00eb n\u00eb kampin e klient\u00ebve t\u00eb pa besnik\u00eb p\u00ebr shkak t\u00eb nj\u00eb komunikimi t\u00eb pamjaftuesh\u00ebm personalizues, problemeve me menaxher\u00ebt ose shpejt\u00ebsis\u00eb s\u00eb ul\u00ebt t\u00eb reagimit ndaj k\u00ebrkesave. Dhe konkurrent\u00ebt tashm\u00eb po t\u00ebrheqin ata klient\u00eb me forc\u00eb. Dhe me para.\u00a0\n<\/li>\n<li>Rreziku i humbjes s\u00eb nj\u00eb pjese t\u00eb t\u00eb dh\u00ebnave ose t\u00eb gjith\u00eb baz\u00ebs s\u00eb klient\u00ebve \u00ebsht\u00eb nj\u00eb rrezik serioz p\u00ebr nj\u00eb aktiv t\u00eb \u00e7muar. P\u00ebr nj\u00eb arsye, bizneset e vogla nuk kan\u00eb m\u00ebsuar t\u00eb llogarisin vler\u00ebn e t\u00eb dh\u00ebnave dhe baz\u00ebs s\u00eb klient\u00ebve, kostot e t\u00ebrheqjes dhe ruajtjes, si dhe vler\u00ebn totale t\u00eb baz\u00ebs s\u00eb kontakteve. Por, ka ata q\u00eb din\u00eb ta llogarisin dhe ta shesin k\u00ebt\u00eb. Ka shum\u00eb mund\u00ebsi q\u00eb punonj\u00ebsit tuaj t\u00eb marrin me vete baz\u00ebn dhe klient\u00ebt, duke kaluar n\u00eb pun\u00eb tek konkurrent\u00ebt. P\u00ebrve\u00e7 k\u00ebsaj, t\u00eb dh\u00ebnat e paorganizuar dhe t\u00eb pa strukturuara mund t\u00eb humbasin leht\u00ebsisht p\u00ebr vete, q\u00eb \u00ebsht\u00eb edhe m\u00eb e dhimbshme.\n<\/li>\n<li>Rreziku i raportimit t\u00eb gabuar dhe vendimeve t\u00eb gabuara. Ju jeni t\u00eb detyruar t\u00eb besoni raportet q\u00eb ju ofrojn\u00eb punonj\u00ebsit, por ata i p\u00ebrgatitin ato n\u00eb m\u00ebnyra t\u00eb ndryshme: disa me kujdes, disa n\u00eb m\u00ebnyr\u00eb t\u00eb nxituar, disa rast\u00ebsisht dhe disa nga mendja. Si rezultat, p\u00ebrmbushja e situat\u00ebs del mesatare, nd\u00ebrsa vendimet e marra mbi k\u00ebt\u00eb baz\u00eb jan\u00eb t\u00eb gabuara.\u00a0\n<\/li>\n<\/ul>\n<p>\n<i>Shembuj nga jeta. Nj\u00eb kompani prodhonte produkte qum\u00ebshti, me departamentin e shp\u00ebrndarjes q\u00eb merrej me shitjet. T\u00eb mbledh\u00ebsh t\u00eb dh\u00ebna nga pik\u00ebshitjet ishte nj\u00eb barr\u00eb, dhe disa pika t\u00eb veta nuk e mbajt\u00ebn fare faturimin. Kishin gjetur disa shifra p\u00ebraf\u00ebrsisht, marketingu zhvillonte fushat\u00eb pas fushate, dhe nd\u00ebrruan paketimin. Rrjetet e m\u00ebdha ndaluan blerjen e tre llojeve t\u00eb produkteve, duke marr\u00eb ankesat p\u00ebr stoqet e larta. Dijet e tilla do t\u00eb vazhdonin, n\u00ebse menaxheri i prodhimit nuk do ta kishte d\u00ebgjuar rast\u00ebsisht nj\u00eb shit\u00ebs n\u00eb kiosken pran\u00eb fabrik\u00ebs duke th\u00ebn\u00eb se ato tre lloje ishin fare t\u00eb pa k\u00ebrkuara. B\u00ebn\u00eb nj\u00eb analiz\u00eb, pyetjet, mbledh\u00ebn nj\u00eb grup fokusimi - rezultoi se produkti i konkurrentit fitonte n\u00eb t\u00eb dy aspektet, \u00e7mimi dhe shtesat e shijes (mbushjet frutore). Bler\u00ebn mbushje t\u00eb \"shijshme\", nd\u00ebrruan teknologjin\u00eb, hoq\u00ebn nj\u00eb produkt nga prodhimi - rrjetet filluan t\u00eb blinin produktin, dhe volumi i shitjeve u rrit. P\u00ebr m\u00eb tep\u00ebr, kostot e ndryshimeve teknologjike ishin nj\u00eb t\u00eb tret\u00ebn e kostove t\u00eb fushatave t\u00eb marketingut p\u00ebr promovimin e \"trupave t\u00eb vdekur\".\u00a0\u00a0<\/i><\/p>\n<ul>\n<li>Rreziku \"biznesi n\u00eb biznes\" \u00ebsht\u00eb nj\u00eb simptom\u00eb e rrezikshme n\u00eb biznesin e vog\u00ebl. Punonj\u00ebsit, duke u shp\u00ebrndar\u00eb n\u00eb nj\u00eb kolektiv t\u00eb vog\u00ebl, mendojn\u00eb se e kuptojn\u00eb gjith\u00e7ka dhe jan\u00eb t\u00eb z\u00ebn\u00eb me detajet e t\u00eb b\u00ebrit biznesi, duke nd\u00ebrtuar nj\u00eb kompani brenda kompanis\u00eb pun\u00ebdh\u00ebn\u00ebs, p\u00ebr shembull, duke lidhur kontrata drejtp\u00ebrdrejt me klient\u00ebt ose duke ofruar sh\u00ebrbime shtes\u00eb n\u00eb anash t\u00eb kompanis\u00eb. Kjo jo vet\u00ebm q\u00eb i merr para kompanis\u00eb, por gjithashtu krijon punonj\u00ebs krejt\u00ebsisht t\u00eb padobish\u00ebm: ata harxhojn\u00eb pothuajse gjith\u00eb koh\u00ebn e tyre t\u00eb pun\u00ebs n\u00eb \"faqen e tyre\". Kjo \u00ebsht\u00eb nj\u00eb situat\u00eb e zakonshme p\u00ebr sektorin IT.\n<\/li>\n<\/ul>\n<p>\nN\u00eb p\u00ebrmbledhje, kjo \u00ebsht\u00eb nj\u00eb rrezik p\u00ebr ndihm\u00ebn e ardhurash - \u00e7do rrezik merr nj\u00eb pjes\u00eb t\u00eb parave q\u00eb kompania mund t\u00eb kishte fituar. N\u00ebse shtojm\u00eb k\u00ebtu rrezikun e reputacionit dhe burimet e shpenzuara p\u00ebr t\u00eb kap\u00ebrcyer problemet, del nj\u00eb ngarkes\u00eb q\u00eb \u00ebsht\u00eb krejt e pap\u00ebrballueshme p\u00ebr biznesin e vog\u00ebl.<\/p>\n<p><img decoding=\"async\" alt=\"\u00c7far\u00eb ka me CRM dhe CRM. \u00cbsht\u00eb shum\u00eb m\u00eb e thjesht\u00eb se sa mendoni.\" src=\"\/wp-content\/uploads\/2020\/02\/14014ab809fe74e1f509646b49ad3b80.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h2>Si mund t'i ndihmojm\u00eb atij?<\/h2>\n<p>\n\u00c7far\u00ebdo q\u00eb t'ju ndodh\u00eb, gjithmon\u00eb ka t\u00eb pakt\u00ebn dy rrug\u00eb daljeje. N\u00eb rastin e menaxhimit t\u00eb biznesit t\u00eb vog\u00ebl, asortimenti i rrug\u00ebve dal\u00ebse \u00ebsht\u00eb shum\u00eb m\u00eb i gjer\u00eb.<\/p>\n<h4>Nj\u00eb mas\u00eb q\u00eb mund t\u00eb merren<\/h4>\n<p><\/p>\n<h4>P\u00ebrpar\u00ebsit\u00eb<\/h4>\n<p><\/p>\n<h4>Disavantazhet<\/h4>\n<p><\/p>\n<p>T\u00eb largojm\u00eb autokratin\u00eb dhe despotizmin n\u00eb kompani<\/p>\n<ul>\n<li>Nj\u00eb hyrje e shpejt\u00eb n\u00eb masa.\n<\/li>\n<li>Reagim i shpejt\u00eb ndaj ndikimeve - p\u00ebr nj\u00eb koh\u00eb, punonj\u00ebsit do t\u00eb \"qet\u00ebsohen\" dhe do t\u00eb fillojn\u00eb t\u00eb punojn\u00eb.\u00a0\n<\/li>\n<li>Formalisht - pa shpenzime.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Reagim negativ.\n<\/li>\n<li>Mund t\u00eb ndodhin shkarkime p\u00ebr shkak t\u00eb ndryshimit t\u00eb situat\u00ebs.\n<\/li>\n<li>Nj\u00eb p\u00ebrvoj\u00eb psikologjikisht e v\u00ebshtir\u00eb, sidomos n\u00ebse kjo nuk \u00ebsht\u00eb n\u00eb natyr\u00ebn tuaj.\n<\/li>\n<li>Nj\u00eb ndikim afatshkurt\u00ebr.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb realizosh nj\u00eb demotivim masiv (heqja e shp\u00ebrblimeve, shkarkime)<\/p>\n<ul>\n<li>Nj\u00eb mas\u00eb efektive dhe frik\u00ebsuese.\n<\/li>\n<li>Kursim afatshkurt\u00ebr t\u00eb parave.\n<\/li>\n<li>Rritja e transparenc\u00ebs n\u00eb pun\u00eb.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Shkarkime dhe rreziku i reputacionit n\u00eb ambientin e jasht\u00ebm.\n<\/li>\n<li>Rreziku ligjor (padit\u00eb, kontrolli).\n<\/li>\n<li>Munges\u00eb besimi nga punonj\u00ebsit.\n<\/li>\n<li>Rritje e denoncimeve (p\u00ebr t\u00eb mbuluar pun\u00ebt e veta).\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb implementosh sisteme kontrolli t\u00eb brendsh\u00ebm*<\/p>\n<p>*masa m\u00eb e keqe q\u00eb mund t\u00eb imagjinohet<\/p>\n<ul>\n<li>Transparenca e shumic\u00ebs s\u00eb veprimeve t\u00eb punonj\u00ebsve.\n<\/li>\n<li>Rritje e angazhimit t\u00eb punonj\u00ebsve n\u00eb pun\u00eb.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>E gjith\u00eb masa \u00ebsht\u00eb nj\u00eb minus i vet\u00ebm. Nj\u00eb nivel kaq i lart\u00eb dyshimi ndaj punonj\u00ebsve \u00ebsht\u00eb d\u00ebmprur\u00ebs p\u00ebr kompanin\u00eb dhe me kalimin e koh\u00ebs do t\u00eb \u00e7oj\u00eb n\u00eb humbjen e punonj\u00ebsve t\u00eb respektuar, si dhe n\u00eb p\u00ebrpjekje t\u00eb vazhdueshme p\u00ebr \"t\u00eb hakuar\" sistemin.\u00a0<\/p>\n<p>T\u00eb merresh me mikromenaxhim n\u00eb baza t\u00eb p\u00ebrhershme**<\/p>\n<p>** masa e kriz\u00ebs afatshkurt\u00ebr<\/p>\n<ul>\n<li>Kontroll maksimal mbi t\u00eb gjitha detyrat.\n<\/li>\n<li>Respekto afatet dhe angazhimet.\n<\/li>\n<li>Rritja e v\u00ebmendjes s\u00eb punonj\u00ebsve.\n<\/li>\n<li>Nuk ka reagime negative t\u00eb shprehura shpejt.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Nivel i lart\u00eb stresi n\u00eb kompani \u2014 p\u00ebr t\u00eb gjith\u00eb.\n<\/li>\n<li>T\u00eb gjitha koh\u00ebt shpenzohen p\u00ebr rishikimin e detyrave dhe kontrollin e vazhduesh\u00ebm.\n<\/li>\n<li>Shum\u00eb konflikte n\u00eb ekip.\u00a0\n<\/li>\n<li>Ulje e iniciativ\u00ebs s\u00eb punonj\u00ebsve.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>Implementoni (dhe p\u00ebrdorni!) <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">CRM dhe software t\u00eb tjera biznesi<\/a><\/noindex><\/p>\n<ul>\n<li>Kontroll maksimal dhe <i>t\u00eb paduksh\u00ebm<\/i> mbi t\u00eb gjitha detyrat.\n<\/li>\n<li>Regjistrimi i baz\u00ebs s\u00eb klient\u00ebve dhe ruajtja e t\u00eb dh\u00ebnave.\n<\/li>\n<li>Raportim aktual dhe t\u00eb sakt\u00eb.\n<\/li>\n<li>Procese t\u00eb automatizuara.\n<\/li>\n<li>Ulje e kostove t\u00eb burimeve p\u00ebr detyrat rutin\u00eb etj.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>V\u00ebshtir\u00ebsi n\u00eb implementim dhe trajnime.\n<\/li>\n<li>Ka nj\u00eb periudh\u00eb kthimi t\u00eb investimit.\n<\/li>\n<li>Efekti i implementimit \u00ebsht\u00eb i vonuar p\u00ebr 3-6 muaj.\n<\/li>\n<li>Rezistenca e grupeve t\u00eb punonj\u00ebsve.\n<\/li>\n<li>Shpenzime financiare p\u00ebr projektin.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>Futni nj\u00eb sistem KPI \u2014 treguesit kryesor t\u00eb performanc\u00ebs<\/p>\n<ul>\n<li>Kufij t\u00eb qart\u00eb p\u00ebrgjegj\u00ebsish dhe detyrash.\n<\/li>\n<li>\u00c7do punonj\u00ebs e di se cilat jan\u00eb objektivat e tij.\n<\/li>\n<li>Shkalla e transparenc\u00ebs n\u00eb proceset e pun\u00ebs.\n<\/li>\n<li>Mund\u00ebsia p\u00ebr t\u00eb matur rezultatet.\n<\/li>\n<li>Nivel i lart\u00eb i vet\u00ebkontrollit.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>P\u00ebrbuzja e punonj\u00ebsve.\n<\/li>\n<li>N\u00ebse sistemi nuk \u00ebsht\u00eb i balancuar dhe \u00ebsht\u00eb implementuar pa profesionaliz\u00ebm \u2014 rezultatet negative do t\u00eb shfaqen.\n<\/li>\n<li>KPI-t\u00eb nuk i p\u00ebrshtaten t\u00eb gjith\u00eb punonj\u00ebsve.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb introduktohen m\u00ebnyra t\u00eb reja komunikimi: mbledhje t\u00eb shkurtra, takime, biseda grupore, brainstorming etj.<\/p>\n<ul>\n<li>Dialog i drejtp\u00ebrdrejt\u00eb dhe i hapur midis punonj\u00ebsve dhe menaxherit.\n<\/li>\n<li>Informim i p\u00ebrgjithsh\u00ebm.\n<\/li>\n<li>Shpejt\u00ebsi e lart\u00eb n\u00eb marrjen e vendimeve.\n<\/li>\n<li>Gjenialitet n\u00eb krijimin e ideve t\u00eb papritura.\n<\/li>\n<li>Nj\u00eb atmosfer\u00eb besimi dhe miq\u00ebsie.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>Kosto e koh\u00ebs.<\/p>\n<p>Transformimi i mbledhjeve n\u00eb formaliz\u00ebm.<\/p>\n<p>Pendimi i v\u00ebmendjes ndaj punonj\u00ebsve aktiv\u00eb (por jo gjithmon\u00eb m\u00eb t\u00eb efektshmit).<\/p>\n<p>T\u00eb ndryshohen qasjet n\u00eb m\u00ebnyr\u00eb t\u00eb gjith\u00ebp\u00ebrfshir\u00ebse:<\/p>\n<ul>\n<li>t\u00eb introduktohen m\u00ebnyra t\u00eb reja komunikimi\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">t\u00eb implementohet CRM<\/a><\/noindex>\n<\/li>\n<li>t\u00eb zhvillohet kultura korporative\n<\/li>\n<li>t\u00eb implementohet KPI\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Nj\u00eb efekt pozitiv kumulativ i shpejt\u00eb.\u00a0\n<\/li>\n<li>Nj\u00eb kalim t\u00eb papritur n\u00eb zhvillim intensiv.\n<\/li>\n<li>Nj\u00eb \"l\u00ebvizje\" n\u00eb kompani do t\u00eb energjizoj\u00eb dhe bashkoj\u00eb punonj\u00ebsit n\u00eb parimin \"e kthyem p\u00ebr mir\u00eb\".\u00a0\u00a0\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Duhet t\u00eb dedikohet koh\u00eb dhe burime p\u00ebr rinovim, implementim, testim t\u00eb ndryshimeve.\n<\/li>\n<li>Nevojitet nj\u00eb ristrukturim global i proceseve.\n<\/li>\n<li>Patjet\u00ebr do t\u00eb ket\u00eb kund\u00ebrshtar\u00eb t\u00eb ndryshimeve.\n<\/li>\n<\/ul>\n<p><\/p>\n<p> Nuk ka nj\u00eb zgjidhje t\u00eb qart\u00eb, por vler\u00ebsimi i kombinimeve t\u00eb disa prej tyre mund t\u00eb funksionoj\u00eb p\u00ebr kompani t\u00eb caktuara. Megjithat\u00eb, disa element\u00eb nuk do t\u00eb d\u00ebmtonin n\u00eb \u00e7do ndryshim: p\u00ebr shembull, automatizimi i funksioneve operative dhe menaxhimit t\u00eb burimeve (CRM, ERP, sistemi i menaxhimit t\u00eb projekteve, sistemi i biletave dhe t\u00eb tjera) ose implementimi i KPI-ve (t\u00eb arsyeshme, fleksib\u00ebl dhe graduale). N\u00eb lidhje me KPI-t\u00eb kemi folur gjer\u00ebsisht <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/308800\/\">k\u00ebtu<\/a><\/noindex> dhe <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/422241\/\">k\u00ebtu<\/a><\/noindex>, nd\u00ebrsa p\u00ebr CRM kemi diskutuar m\u00eb par\u00eb n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/users\/axelus\/posts\/\">80 artikuj<\/a><\/noindex> \ud83d\ude42 Do t\u00eb flasim edhe n\u00eb artikullin e 81-t\u00eb, k\u00ebt\u00eb her\u00eb rreth implementimit sa m\u00eb t\u00eb thjesht\u00eb t\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">sistemit CRM<\/a><\/noindex>.\u00a0<\/p>\n<h1>CRM nuk \u00ebsht\u00eb nj\u00eb tablet\u00eb magjike, por thjesht nj\u00eb mjet<\/h1>\n<p>\nShoq\u00ebrit\u00eb q\u00eb ofrojn\u00eb sisteme CRM p\u00eblqejn\u00eb t\u00eb flasin p\u00ebr faktin se si CRM-i dyfishon shitjet, redukton nevoj\u00ebn p\u00ebr staf me nj\u00eb t\u00eb kat\u00ebrt\u00ebn, dhe gjithashtu b\u00ebn q\u00eb flok\u00ebt t\u00eb jen\u00eb t\u00eb but\u00eb dhe m\u00ebndafsh. Po, jo, gj\u00ebrat nuk b\u00ebhen k\u00ebshtu. Ju zgjidhni dhe blini nj\u00eb sistem CRM, filloni ta implementoni dhe nj\u00ebkoh\u00ebsisht ta p\u00ebrdorni, trajni punonj\u00ebsit, tejkaloni emocionet negative dhe reagimet, dhe vet\u00ebm pas t\u00eb pakt\u00ebn gjasht\u00eb muajsh filloni t\u00eb ndjeni p\u00ebrparim. Por \u00e7far\u00eb p\u00ebrparimi! Sipas nj\u00eb studimi dhe analize nga Salesforce, bizneset q\u00eb p\u00ebrdorin softuerin CRM shohin nj\u00eb rritje prej 29% n\u00eb shitje, nj\u00eb rritje prej 34% n\u00eb produktivitetin e shitjeve dhe nj\u00eb sakt\u00ebsi t\u00eb parashikimeve t\u00eb shitjeve prej 42%. Numrat duken plot\u00ebsisht t\u00eb realizuesh\u00ebm edhe p\u00ebr kompanit\u00eb ruse. Por, e p\u00ebrs\u00ebris, kjo nuk e b\u00ebn CRM, por punonj\u00ebsit e kompanis\u00eb q\u00eb kan\u00eb m\u00ebsuar si ta p\u00ebrdorin CRM-in.\u00a0<\/p>\n<h2>\u00c7far\u00eb mund t\u00eb b\u00ebj\u00eb CRM<\/h2>\n<p><\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">Sistemi CRM<\/a><\/noindex> bashkon nj\u00eb platform\u00eb t\u00eb vetme t\u00eb gjitha entitetet e biznesit: t\u00eb dh\u00ebnat mbi klient\u00ebt dhe transaksionet, proceset e biznesit, raportimet, dokumentacionin, sigurin\u00eb financiare, menaxhimin e magazin\u00ebs, planifikimin, telefonin\u00eb dhe m\u00eb shum\u00eb. K\u00ebshtu, ju merrni jo thjesht nj\u00eb tabel\u00eb me shum\u00eb t\u00eb dh\u00ebna, por nj\u00eb struktur\u00eb t\u00eb lidhur dhe t\u00eb nd\u00ebrlikuar, nga e cila mund t\u00eb nxirrni n\u00eb \u00e7do moment t\u00eb dh\u00ebna dhe analiza t\u00eb nevojshme (p.sh., n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> 100+ raporte t\u00eb gatshme dhe gjithashtu mund t\u00eb krijoni sa m\u00eb shum\u00eb t\u00eb tuat).\u00a0\n<\/li>\n<li>CRM p\u00ebrmir\u00ebson marr\u00ebdh\u00ebniet me klient\u00ebt. Punonj\u00ebsit tuaj gjithmon\u00eb e dijn\u00eb kush po telefonon (shfaqet kartela e kompanis\u00eb), shohin historikun e plot\u00eb t\u00eb klientit, fal\u00eb kujtesave dhe njoftimeve n\u00eb nd\u00ebrfaqe nuk harrojn\u00eb asnj\u00eb kontakt, dhe shpejt nd\u00ebrtojn\u00eb porosi, l\u00ebshojn\u00eb faturat, dhe p\u00ebrgatisin dokumentet p\u00ebr mbyllje. Dhe gjith\u00e7ka n\u00eb nj\u00eb nd\u00ebrfaqe - s\u00eb paku n\u00eb RegionSoft CRM, gjith\u00e7ka \u00ebsht\u00eb realizuar pik\u00ebrisht k\u00ebshtu.\n<\/li>\n<li>CRM regjistron dhe ruan t\u00eb gjitha informacionet e nevojshme p\u00ebr biznesin. Nj\u00eb pjes\u00eb e informacionit futet nga punonj\u00ebsit manualisht, nd\u00ebrsa pjesa tjet\u00ebr vjen nga bisedat n\u00eb sit, format e aplikimeve n\u00eb sit etj. T\u00eb gjitha informacionet ruhen n\u00eb tabela t\u00eb lidhura dhe, fal\u00eb shp\u00ebrndarjes s\u00eb t\u00eb drejtave t\u00eb aksesit dhe kopjimit rezerv\u00eb, mbrohen n\u00eb m\u00ebnyr\u00eb t\u00eb besueshme nga d\u00ebmtimi dhe marrja e t\u00eb dh\u00ebnave q\u00eb nuk p\u00ebrputhen me nevojat e punonj\u00ebsve.\n<\/li>\n<li>CRM leht\u00ebson pun\u00ebn me dokumentacionin \u2014 pjesa m\u00eb e lodhshme dhe delikate n\u00eb komerc. M\u00eb shum\u00eb, detyrat dhe mikrodetyrat t\u00eb lidhura me dokumentacionin mund t\u00eb shtohen n\u00eb proceset automatike t\u00eb biznesit dhe brenda tyre t\u00eb formohen t\u00eb gjitha dokumentet e nevojshme n\u00eb koh\u00ebn e duhur n\u00eb forma t\u00eb rregullta t\u00eb printuara.\n<\/li>\n<li>CRM (n\u00eb fillim ose me kalimin e koh\u00ebs) mund t\u00eb konfigurohet dhe p\u00ebrmir\u00ebsohet sipas nevojave t\u00eb kompanis\u00eb, ajo shkall\u00ebzohet leht\u00ebsisht s\u00eb bashku me rritjen e biznesit. Sigurisht, kjo \u00ebsht\u00eb n\u00ebse flasim p\u00ebr CRM-t\u00eb e zhvilluara, q\u00eb nuk jan\u00eb krijuar p\u00ebr nj\u00eb koh\u00eb t\u00eb shkurt\u00ebr dhe jo n\u00eb m\u00ebnyr\u00eb amatore, por duke marr\u00eb parasysh nj\u00eb studim t\u00eb mir\u00ebfillt\u00eb t\u00eb k\u00ebrkes\u00ebs dhe mbi nj\u00eb arkitektur\u00eb t\u00eb mir\u00eb teknike. Nj\u00eb CRM nga freelanceri Vasi Ivanov p\u00ebr 30,000 rubla nuk mund t\u00eb arrij\u00eb k\u00ebt\u00eb (po ashtu si p\u00ebr t\u00eb gjitha gj\u00ebrat e tjera n\u00eb list\u00eb).\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>\u00c7far\u00eb nuk mund t\u00eb b\u00ebj\u00eb CRM<\/h2>\n<p><\/p>\n<ul>\n<li>T\u00eb shes\u00eb p\u00ebr ju dhe p\u00ebr punonj\u00ebsit tuaj. Nuk \u00ebsht\u00eb inteligjenc\u00eb artificiale, nuk \u00ebsht\u00eb robot (n\u00eb kuptimin e zakonsh\u00ebm t\u00eb fjal\u00ebs), nuk \u00ebsht\u00eb njeri, por thjesht nj\u00eb softuer, nj\u00eb grumbull logjikash t\u00eb shkruara nga njeriu n\u00ebn nd\u00ebrfaqe. K\u00ebshtu q\u00eb, duhet ta hapni dhe ta p\u00ebrdorni - at\u00ebher\u00eb edhe rezultati do t\u00eb vij\u00eb shpejt. Fakti i blerjes dhe instalimit t\u00eb softuerit nuk do t\u00eb thot\u00eb asgj\u00eb, p\u00ebrve\u00e7 faktit t\u00eb blerjes dhe instalimit - mos u b\u00ebni adhurues t\u00eb kultit t\u00eb karburanteve.\u00a0\n<\/li>\n<li>Pik\u00ebrisht p\u00ebr k\u00ebto arsye, CRM nuk mund t\u00eb z\u00ebvend\u00ebsoj\u00eb njeriun - vet\u00ebm ta b\u00ebj\u00eb at\u00eb m\u00eb produktiv dhe ta leht\u00ebsoj\u00eb nga rutina.\n<\/li>\n<li>T\u00eb tradh\u00ebtoj\u00eb ju. Vet\u00eb sistemi CRM (edhe n\u00eb cloud ose n\u00eb telefonat mobil) nuk do t'i jap\u00eb t\u00eb dh\u00ebnat konkurrent\u00ebve tuaj, nuk do t\u00eb publikoj\u00eb baz\u00ebn e klient\u00ebve p\u00ebr shitje dhe nuk do t'i \u00e7oj\u00eb klient\u00ebt. Siguria e informacionit \u00ebsht\u00eb mbrojtje jo nga teknologjit\u00eb, por nga teknologjit\u00eb n\u00eb duar t\u00eb njeriut.\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>Merrni dhe aplikoni<\/h2>\n<p>\nNuk kemi ndalur s\u00eb foluri p\u00ebr skemat e komplikuara t\u00eb aplikimit dhe madje <noindex><a rel=\"nofollow\" href=\"http:\/\/bit.ly\/2Ju44Y1\">kemi vizatuar nj\u00eb PDF t\u00eb ve\u00e7ant\u00eb<\/a><\/noindex>, e cila mund t\u00eb shkarkohet, printohet dhe realizohet si nj\u00eb strategji hap pas hapi. Megjithat\u00eb, \u00e7far\u00ebdo skeme dhe algoritmi t\u00eb zbatimit \u2014 \u00ebsht\u00eb nj\u00eb histori e p\u00ebrbashk\u00ebt, nj\u00eb skenar ideal p\u00ebr nj\u00eb kompani ideale n\u00eb vakuum. N\u00eb t\u00eb v\u00ebrtet\u00eb, ka zbatime t\u00eb komplikuara dhe t\u00eb thjeshta, dhe kjo varet kryesisht nga vet\u00eb kompania: p\u00ebr shembull, t\u00eb zbatosh nj\u00eb sistem CRM n\u00eb nj\u00eb kompani tregtimi me 150 punonj\u00ebs mund t\u00eb jet\u00eb m\u00eb e leht\u00eb se sa t\u00eb zbatosh t\u00eb nj\u00ebjt\u00ebn gj\u00eb n\u00eb nj\u00eb kompani t\u00eb vog\u00ebl me 20 persona, me nj\u00eb magazin\u00eb, prodhim t\u00eb vetin, nj\u00eb gam\u00eb prej 20,000 artikujsh dhe nj\u00eb rrjet p\u00ebrfaq\u00ebsuesish. Por edhe k\u00ebshtu, zbatimi i CRM n\u00eb biznesin e vog\u00ebl shpesh kalon n\u00eb m\u00ebnyr\u00eb t\u00eb p\u00ebrshtatshme dhe pa dhimbje.<\/p>\n<p>Prandaj, q\u00eb t\u00eb arrini rezultate m\u00eb shpejt, zgjidhni nj\u00eb CRM q\u00eb ju p\u00eblqen (kjo nuk \u00ebsht\u00eb e domosdoshme t\u00eb jet\u00eb kjo ne apo ndonj\u00eb nga zgjidhjet e njohura) dhe filloni t\u00eb punoni me t\u00eb ngusht\u00ebsisht.\u00a0<\/p>\n<ul>\n<li>Filloni me pak: edhe n\u00ebse thjesht instaluat CRM-n\u00eb dhe nuk i b\u00ebni asnj\u00eb pyetje ofruesit, n\u00eb dit\u00ebn e par\u00eb mund t\u00eb filloni t\u00eb shtoni t\u00eb dh\u00ebna n\u00eb kartel\u00ebn e klientit dhe nomenklatur\u00ebn n\u00eb regjistra. Kjo \u00ebsht\u00eb baza q\u00eb do t\u00eb grumbullohet dhe ruhet, dhe t\u00eb gjitha \"aksesor\u00ebt\" do t\u00eb lidhen me t\u00eb.\u00a0\n<\/li>\n<li>Krijoni nj\u00eb list\u00eb t\u00eb punonj\u00ebsve\/nd\u00ebrmarrjeve\/departamenteve ku CRM \u00ebsht\u00eb e nevojshme fillimisht - ofroni atyre nj\u00eb trajnim sa m\u00eb t\u00eb thell\u00eb, b\u00ebni konfigurimet dhe pas 2-3 muajsh pun\u00eb mblidhni komente p\u00ebr t'i p\u00ebrdorur ato gjat\u00eb p\u00ebrhapjes s\u00eb projektit n\u00eb t\u00eb tjer\u00ebt. Le t\u00eb jen\u00eb ata 'early birds' tuaj.\n<\/li>\n<li>Mos u frik\u00ebsoni - madje edhe n\u00ebse n\u00eb kompanin\u00eb tuaj nuk ka askush me aft\u00ebsi teknike, ju nuk do t\u00eb keni ndonj\u00eb problem, pasi vet\u00eb sistemi CRM \u00ebsht\u00eb nj\u00eb soft i zakonsh\u00ebm, si Microsoft Office ose nd\u00ebrfaqja e nj\u00eb rrjeti social n\u00eb shfletuesin tuaj t\u00eb preferuar, t\u00eb gjitha entitetet n\u00eb procesin e pun\u00ebs do t\u00eb kuptohen mir\u00eb. Dhe p\u00ebr konfigurimet teknike dhe problemet gjithmon\u00eb do t\u00eb ju ndihmoj\u00eb kompania zhvilluese e sistemit CRM (n\u00eb rastin ton\u00eb, madje p\u00ebr nj\u00eb \u00e7mim t\u00eb arsyesh\u00ebm).\n<\/li>\n<li>Mos u ngat\u00ebrroni me versionin demo apo paketat falas - blini menj\u00ebher\u00eb paket\u00ebn minimale t\u00eb nevojshme t\u00eb licencave\/koneksioneve. Kjo do t'ju jap\u00eb m\u00eb shum\u00eb garanci dhe mund\u00ebsi (p\u00ebr backupet e nj\u00ebjta), dhe punonj\u00ebsit do ta kuptojn\u00eb se nuk \u00ebsht\u00eb ndonj\u00eb capricio i shefit, por nj\u00eb nd\u00ebrfaqe e re pun\u00ebs, me t\u00eb cil\u00ebn \u00ebsht\u00eb koha t\u00eb filloni t\u00eb bini n\u00eb uj\u00eb.\u00a0\n<\/li>\n<li>Mos i k\u00ebrkoni dhe mos i detyroni punonj\u00ebsit tuaj t\u00eb plot\u00ebsojn\u00eb shum\u00eb fusha n\u00eb CRM - konfiguroni ato q\u00eb jan\u00eb v\u00ebrtet t\u00eb nevojshme dhe q\u00eb do t\u00eb ndihmojn\u00eb n\u00eb pun\u00ebn e p\u00ebrditshme. Le t\u00eb jet\u00eb kjo informacioni m\u00eb i r\u00ebnd\u00ebsish\u00ebm q\u00eb \u00ebsht\u00eb e nevojshme p\u00ebr t\u00eb p\u00ebrfunduar nj\u00eb marr\u00ebveshje. Gradualisht, me zhvillimin e liderit, kartela e klientit do t\u00eb plot\u00ebsohet me informacione t\u00eb tjera.\u00a0\n<\/li>\n<li>K\u00ebrkoni q\u00eb sa m\u00eb shum\u00eb punonj\u00ebs t\u00eb punojn\u00eb n\u00eb CRM (jo vet\u00ebm shit\u00ebsit, por edhe mb\u00ebshtetje, logjistik\u00eb, marketing, dhe menaxher\u00ebt e magazin\u00ebs\u2026). Sa m\u00eb shum\u00eb punonj\u00ebs q\u00eb t\u00eb fusin t\u00eb dh\u00ebna n\u00eb CRM dhe t\u00eb p\u00ebrdit\u00ebsojn\u00eb informacionin, aq m\u00eb aktuale, optimale dhe t\u00eb leverdishme do t\u00eb jet\u00eb CRM p\u00ebr ju.\n<\/li>\n<li>N\u00ebse nuk keni shum\u00eb para p\u00ebr t\u00eb implementuar CRM, filloni me <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/loader.php?src=crm_me_reductions\">editionet e ul\u00ebta<\/a><\/noindex> \/ \u043f\u0430\u043a\u0435\u0442\u043e\u0432 \/ \u0442\u0430\u0440\u0438\u0444\u043e\u0432 \u0438 \u043f\u043e\u0441\u0442\u0435\u043f\u0435\u043d\u043d\u043e \u043d\u0430\u0440\u0430\u0449\u0438\u0432\u0430\u0439\u0442\u0435 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c. \u041d\u043e \u0435\u0441\u043b\u0438 \u0434\u0435\u043d\u044c\u0433\u0438 \u0435\u0441\u0442\u044c, \u0442\u043e \u043b\u0443\u0447\u0448\u0435 \u0441\u0440\u0430\u0437\u0443 \u043a\u0443\u043f\u0438\u0442\u044c \u00ab\u0442\u043e\u043f\u043e\u0432\u0443\u044e\u00bb \u0434\u043b\u044f \u0432\u0430\u0448\u0435\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f \u0432\u0435\u0440\u0441\u0438\u044e, \u0447\u0442\u043e\u0431\u044b \u043d\u0435 \u0437\u0430\u0442\u044f\u0433\u0438\u0432\u0430\u0442\u044c \u043f\u043e\u043b\u043d\u043e\u0446\u0435\u043d\u043d\u044b\u0439 \u0441\u0442\u0430\u0440\u0442 \u0440\u0430\u0431\u043e\u0442\u044b \u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u0435.\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>Kur e keni absolutisht t\u00eb nevojshme CRM?<\/h2>\n<p>\nNe jemi t\u00eb bindur se CRM duhet t\u00eb jet\u00eb n\u00eb 99% t\u00eb kompanive t\u00eb \u00e7do lloji biznesi. Megjithat\u00eb, ndonj\u00ebher\u00eb duket se puna po vazhdon dhe implementimi p\u00ebr disa arsye mund t\u00eb shtyhet. Megjithat\u00eb, ekziston nj\u00eb list\u00eb shenjash q\u00eb tregojn\u00eb qart\u00eb se pa CRM - situata \u00ebsht\u00eb e v\u00ebshtir\u00eb.\u00a0<\/p>\n<ul>\n<li>Punoni tuaj vazhdojn\u00eb t\u00eb kalojn\u00eb nga nj\u00eb mjet n\u00eb tjetrin: nj\u00eb PBX virtual, tabela Excel, nj\u00eb klient post\u00eb, nj\u00eb sistem menaxhimi detyrash q\u00eb kan\u00eb instaluar vet\u00eb, mesazher\u00eb dhe, p\u00ebr shembull, 1C. Kjo \u00ebsht\u00eb e pak\u00ebndshme p\u00ebr ta, pasi informacioni ruhet n\u00eb m\u00ebnyr\u00eb t\u00eb ndar\u00eb, pa lidhje, dhe kjo situat\u00eb nuk l\u00eb hap\u00ebsira p\u00ebr t\u00eb p\u00ebrdorur analitik\u00ebn e duhur.\n<\/li>\n<li>Cikli i shitjeve \u00ebsht\u00eb shum\u00eb i gjat\u00eb, nd\u00ebrsa industria nuk e k\u00ebrkon k\u00ebt\u00eb.\n<\/li>\n<li>Klient\u00ebt interesant\u00eb shpesh largohen papritur n\u00eb mes t\u00eb funnel-it (i cili nuk mund ta shihni, h\u00eb!) dhe ikin pa shpjegim. Ndoshta ata kan\u00eb kontakt direkt me punonj\u00ebsit tuaj dhe ndonj\u00ebher\u00eb ndodh nj\u00eb kthim i madh dhe rrezik reputacioni.\n<\/li>\n<li>Shum\u00eb koh\u00eb shpenzohet n\u00eb mbledhjen dhe renditjen e t\u00eb dh\u00ebnave, duhet t\u00eb kopjoni dhe ruani p\u00ebrs\u00ebri shum\u00eb tabela, informacioni humbet.\n<\/li>\n<li>Menaxher\u00ebt \u00abnuk e njohin\u00bb klientin, pasi nuk e din\u00eb se me k\u00eb po flasin, gjith\u00e7ka mb\u00ebshtetet n\u00eb lidhje personale dhe kontakte t\u00eb ruajtura n\u00eb telefonat mobil t\u00eb shit\u00ebsve. N\u00ebse nj\u00eb klient nuk \u00ebsht\u00eb interesant p\u00ebr shit\u00ebsit, ai largohet.\n<\/li>\n<li>Nuk keni ide p\u00ebr profilin e shitjeve dhe efikasitetin e \u00e7do menaxheri t\u00eb ve\u00e7ant\u00eb, dhe menaxher\u00ebt nuk kan\u00eb d\u00ebgjuar p\u00ebr prioritizimin e transaksioneve, duke menduar se prioriteti \u00ebsht\u00eb ai q\u00eb paguan shum\u00eb \/ b\u00ebrtit \/ ankohet n\u00eb Hag\u00eb dhe Strasburg, dhe jo ai q\u00eb \u00ebsht\u00eb i gatsh\u00ebm t\u00eb p\u00ebrfundoj\u00eb transaksione t\u00eb vogla me rregullsi dhe as ai q\u00eb k\u00ebrkon zbritje p\u00ebr nj\u00eb ngarkes\u00eb gjigante.\n<\/li>\n<li>Proceset tuaja t\u00eb biznesit nuk kan\u00eb d\u00ebgjuar fjal\u00ebn 'procese biznesi' dhe duken m\u00eb shum\u00eb si nj\u00eb mas\u00eb nervozizmi e paralizuar.\u00a0\n<\/li>\n<li>Menaxher\u00ebt garojn\u00eb p\u00ebr klient\u00ebt, i kapin ata nga nj\u00ebri-tjetri dhe n\u00eb p\u00ebrgjith\u00ebsi sillen m\u00eb shum\u00eb si spiun\u00eb se sa si persona q\u00eb duhet t\u00eb japin pjes\u00ebn m\u00eb t\u00eb madhe t\u00eb t\u00eb ardhurave.\u00a0\n<\/li>\n<\/ul>\n<p>\nN\u00eb k\u00ebto raste, sistemi CRM \u00ebsht\u00eb si nj\u00eb ndihm\u00eb e shpejt\u00eb, ashtu si nj\u00eb terapi intensive. N\u00eb rastet e tjera \u2014 \u00ebsht\u00eb nj\u00eb rekomandim p\u00ebr zhvillimin e suksessh\u00ebm dhe t\u00eb drejt\u00eb t\u00eb kompanis\u00eb.<\/p>\n<p>Nj\u00ebher\u00eb e nj\u00eb koh\u00eb, m\u00eb p\u00eblqeu p\u00ebrcaktimi q\u00eb vler\u00ebsonte sistemi t\u00eb mir\u00eb CRM si nj\u00eb l\u00ebkur\u00eb digjitale e shitjeve. Megjithat\u00eb, sot kjo \u00ebsht\u00eb nj\u00eb l\u00ebkur\u00eb digjitale p\u00ebr t\u00eb gjith\u00eb biznesin, sepse <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">sistemet CRM universale moderne<\/a><\/noindex> p\u00ebrfshijn\u00eb nj\u00eb pjes\u00eb t\u00eb madhe t\u00eb marr\u00ebdh\u00ebnieve n\u00eb kompani. Por p\u00ebrcaktimi i nj\u00eb CRM t\u00eb keqe mbetet i nj\u00ebjt\u00eb: nj\u00eb CRM e keqe \u00ebsht\u00eb nj\u00eb sistem q\u00eb krijon m\u00eb shum\u00eb probleme sesa zgjidh.<\/p>\n<p>P\u00ebr n\u00eb t\u00ebr\u00ebsi, ne jemi p\u00ebr \u00e7do gj\u00eb t\u00eb mir\u00eb. Dhe ju?<\/p>\n<blockquote>\n<h4>Zgjidhjet tona p\u00ebr biznesin<\/h4>\n<p><\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><b>RegionSoft CRM<\/b> <\/a><\/noindex>\u2014 nj\u00eb CRM t\u00eb fuqishme universale n\u00eb 6 edicione p\u00ebr biznesin e vog\u00ebl dhe mes\u00ebm\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b> <\/a><\/noindex>\u2014 nj\u00eb sistem i thjesht\u00eb dhe i leht\u00eb biletash dhe mini-CRM me fillim t\u00eb menj\u00ebhersh\u00ebm t\u00eb pun\u00ebs\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/loader.php?src=crm_me\"><b>RegionSoft CRM Media<\/b><\/a><\/noindex> \u2014 nj\u00eb CRM e fuqishme p\u00ebr holiding\u00ebt mediatik\u00eb dhe operator\u00ebt e reklamave t\u00eb jashtme; nj\u00eb zgjidhje e v\u00ebrtet\u00eb p\u00ebr industrin\u00eb me planifikim mediash dhe mund\u00ebsi t\u00eb tjera.\n<\/li>\n<\/ul>\n<\/blockquote>\n<p>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/488856\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u043c\u043d\u0438\u0442\u0435 \u0441\u0442\u0430\u0440\u044b\u0439 \u043c\u0443\u043b\u044c\u0442\u0444\u0438\u043b\u044c\u043c \u043f\u0440\u043e \u0431\u0435\u0433\u0435\u043c\u043e\u0442\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0443\u0436\u0430\u0441\u043d\u043e \u0431\u043e\u044f\u043b\u0441\u044f \u043f\u0440\u0438\u0432\u0438\u0432\u043e\u043a \u0438 \u0432 \u0438\u0442\u043e\u0433\u0435 \u0437\u0430\u0431\u043e\u043b\u0435\u043b \u0438\u043d\u0444\u0435\u043a\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u0436\u0435\u043b\u0442\u0443\u0445\u043e\u0439? \u041e\u0442\u043b\u0438\u0447\u043d\u044b\u0439 \u0438 \u043f\u043e\u0443\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u043c\u0443\u043b\u044c\u0442\u0438\u043a \u0434\u043b\u044f \u0434\u0435\u0442\u0435\u0439, \u0431\u043e\u044f\u0449\u0438\u0445\u0441\u044f \u043e\u0434\u043d\u043e\u0433\u043e \u0443\u043a\u043e\u043b\u0430, \u043e\u0441\u0442\u0430\u0432\u0438\u043b \u0437\u0430 \u043a\u0430\u0434\u0440\u043e\u043c \u0433\u043b\u0430\u0432\u043d\u0443\u044e \u043f\u0440\u0430\u0432\u0434\u0443: \u0432 \u0431\u043e\u043b\u044c\u043d\u0438\u0446\u0435 \u0443 \u043f\u0430\u0446\u0438\u0435\u043d\u0442\u0430 \u0441 \u0436\u0435\u043b\u0442\u0443\u0445\u043e\u0439 \u043d\u0430\u0447\u0438\u043d\u0430\u0435\u0442\u0441\u044f \u043d\u0430\u0441\u0442\u043e\u044f\u0449\u0430\u044f \u043a\u0430\u0440\u0443\u0441\u0435\u043b\u044c \u0438\u043d\u044a\u0435\u043a\u0446\u0438\u0439, \u0438 \u0432\u043d\u0443\u0442\u0440\u0438\u0432\u0435\u043d\u043d\u044b\u0445 \u0441\u0442\u0440\u0443\u0439\u043d\u044b\u0445, \u0438 \u0432\u043d\u0443\u0442\u0440\u0438\u0432\u0435\u043d\u043d\u044b\u0445 \u043a\u0430\u043f\u0435\u043b\u044c\u043d\u044b\u0445, \u0438 \u0432\u043d\u0443\u0442\u0440\u0438\u043c\u044b\u0448\u0435\u0447\u043d\u044b\u0445. \u0422\u043e \u0435\u0441\u0442\u044c \u043f\u043e \u0441\u0443\u0442\u0438 \u043d\u0430\u0448 \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0431\u0435\u0433\u0435\u043c\u043e\u0442 \u0438\u0437\u0431\u0435\u0436\u0430\u043b [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":69475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-69474","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - 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