{"id":69474,"date":"2020-02-19T20:42:19","date_gmt":"2020-02-19T17:42:19","guid":{"rendered":"https:\/\/prohoster.info\/blog\/nu-crm-i-crm-vsyo-proshhe-chem-vy-dumaete"},"modified":"2020-03-03T16:14:54","modified_gmt":"2020-03-03T13:14:54","slug":"nu-crm-i-crm-vsyo-proshhe-chem-vy-dumaete","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/nu-crm-i-crm-vsyo-proshhe-chem-vy-dumaete","title":{"rendered":"Po CRM dhe CRM. \u00cbsht\u00eb m\u00eb e thjesht\u00eb sesa mendoni","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>A e mbani mendjen te ai filmi animuar p\u00ebr hipopotamin q\u00eb kishte frik\u00eb t\u00eb tmerrshme nga vaksinat dhe p\u00ebrfundimisht u s\u00ebmur nga ikter infektiv? Nj\u00eb film i shk\u00eblqyer dhe edukativ p\u00ebr f\u00ebmij\u00ebt q\u00eb kan\u00eb frik\u00eb nga nj\u00eb injeksion, la pas vetes t\u00eb v\u00ebrtet\u00ebn e madhe: n\u00eb spital, nj\u00eb pacient me ikter fillon nj\u00eb karusel t\u00eb v\u00ebrtet\u00eb injeksionesh, si intravenoze, ashtu edhe intramuskulare. Pra, n\u00eb thelb, hipopotami yn\u00eb i madh eviton nj\u00eb moment t\u00eb pak\u00ebndsh\u00ebm dhe merr si z\u00ebvend\u00ebsim disa jav\u00eb tortur\u00eb (n\u00eb p\u00ebrceptimin e tij).\u00a0<\/p>\n<p>A e keni ngritur tashm\u00eb v\u00ebshtrimin mbi titullin, p\u00ebr ta par\u00eb p\u00ebrs\u00ebri se p\u00ebr \u00e7far\u00eb po flet artikulli dhe \u00e7far\u00eb lidhje ka hipopotami i verdh\u00eb? \u00cbsht\u00eb n\u00eb rregull, ne jemi mir\u00eb (ndoshta). \u00c7\u00ebshtja \u00ebsht\u00eb se sjellja e k\u00ebtij personazhi t\u00eb animuar i ngjan sjelljes s\u00eb drejtuesve t\u00eb bizneseve t\u00eb vogla q\u00eb mendohen p\u00ebr t\u00eb implementuar CRM: \"Eh, do ta shtyj, \u00e7far\u00eb do t\u00eb b\u00ebj! Nj\u00eb her\u00eb tjet\u00ebr.\" Disa simptoma nd\u00ebrkoh\u00eb po zhvillohen, koha po shkon, perspektivat po zbehen.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/488856\/\"><img decoding=\"async\" alt=\"Po CRM dhe CRM. \u00cbsht\u00eb m\u00eb e thjesht\u00eb sesa mendoni\" src=\"\/wp-content\/uploads\/2020\/02\/5d1debb92526aacc088d3ab0bad7687b.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Nj\u00eb sken\u00eb nga filmi animuar \"P\u00ebr hipopotamin q\u00eb kishte frik\u00eb nga vaksinat\", versioni p\u00ebr CRM<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>P\u00ebrsh\u00ebndetje, biznes i vog\u00ebl<\/h2>\n<p>\nPra, le t\u00eb imagjinojm\u00eb nj\u00eb situat\u00eb t\u00eb thjesht\u00eb: ka nj\u00eb biznes t\u00eb vog\u00ebl (n\u00eb \u00e7do fush\u00eb, qofshin IT, agjenci, prodhim) dhe drejtuesin e tij. Biznesi jeton dhe sjell t\u00eb ardhura, por drejtuesi ka vazhdimisht dhimbje koke p\u00ebr shkak t\u00eb problemeve t\u00eb pafundme t\u00eb vogla: shit\u00ebsit jan\u00eb jasht\u00eb kontrollit, p\u00ebrher\u00eb harrojn\u00eb p\u00ebr klient\u00ebt, marr\u00ebveshjet nuk mbyllen, por ngecin n\u00eb bised\u00ebn e par\u00eb, p\u00ebrpunimi i dokumenteve merr shum\u00eb koh\u00eb. Dhe duket se punon p\u00ebrfituesh\u00ebm, por \u00ebsht\u00eb shum\u00eb e lodhshme.\u00a0<\/p>\n<h2>\u00c7far\u00eb rreziqesh bart ai?<\/h2>\n<p><\/p>\n<ul>\n<li>Rreziku i nj\u00eb marr\u00ebveshjeje t\u00eb humbur \u2014 p\u00ebr shkak t\u00eb takimeve, telefonatave dhe mesazheve t\u00eb harruara, p\u00ebr shkak t\u00eb vonesave n\u00eb sh\u00ebrbim apo n\u00eb l\u00ebshimin e faturave etj. Duhet t\u00eb kuptohet se n\u00eb bot\u00ebn e internetit, problemet tuaja me sh\u00ebrbimin potencialet e klient\u00ebve do t'i m\u00ebsojn\u00eb m\u00eb shpejt sesa ju zakonisht shkruani nj\u00eb njoftim p\u00ebr shtyp p\u00ebr nj\u00eb ngjarje t\u00eb re n\u00eb kompanin\u00eb tuaj (ndaloni, p\u00ebrfundimisht, \u00ebsht\u00eb nj\u00eb humbje kohe).\n<\/li>\n<li>Rreziku i klienteve jo besnik\u00eb \u2014 klient\u00ebt ekzistues mund t\u00eb kalojn\u00eb n\u00eb kampin e klient\u00ebve jo besnik\u00eb p\u00ebr shkak t\u00eb komunikimit t\u00eb pamjaftuesh\u00ebm, problemeve me menaxher\u00ebt apo shpejt\u00ebsis\u00eb s\u00eb ul\u00ebt t\u00eb reagimit ndaj k\u00ebrkesave. Dhe konkurruesit tashm\u00eb po i t\u00ebrheqin k\u00ebta klient\u00eb me dor\u00eb. Dhe po iu nxjerrin nga xhepi.\u00a0\n<\/li>\n<li>Rreziku i humbjes s\u00eb pjes\u00ebs s\u00eb t\u00eb dh\u00ebnave ose t\u00eb gjith\u00eb baz\u00ebs s\u00eb klient\u00ebve \u00ebsht\u00eb nj\u00eb rrezik serioz p\u00ebr nj\u00eb aset t\u00eb vlefsh\u00ebm. \u00c7udit\u00ebrisht, bizneset e vogla nuk kan\u00eb m\u00ebsuar t\u00eb llogarisin koston e t\u00eb dh\u00ebnave dhe baz\u00ebs s\u00eb klient\u00ebve, koston e t\u00ebrheqjes dhe ruajtjes, vler\u00ebn totale t\u00eb baz\u00ebs s\u00eb kontakteve. Por ka ata q\u00eb din\u00eb ta llogarisin dhe ta shesin k\u00ebt\u00eb. Ka shum\u00eb t\u00eb ngjar\u00eb q\u00eb punonj\u00ebsit tuaj t\u00eb largohen me baz\u00ebn dhe klient\u00ebt, duke kaluar n\u00eb pun\u00eb p\u00ebr konkurrent\u00ebt. P\u00ebr m\u00eb tep\u00ebr, t\u00eb dh\u00ebnat e pakontrolluara dhe t\u00eb pa strukturuara mund t\u00eb humbasin leht\u00ebsisht vet\u00eb, \u00e7ka \u00ebsht\u00eb fare e dhimbshme.\n<\/li>\n<li>Rreziku i raportimeve t\u00eb gabuara dhe vendimeve t\u00eb gabuara. Ju jeni t\u00eb detyruar t\u00eb besoni raportet q\u00eb ju ofrojn\u00eb punonj\u00ebsit, dhe ata i b\u00ebjn\u00eb ato n\u00eb m\u00ebnyra t\u00eb ndryshme: disa me ndershm\u00ebri, disa n\u00eb m\u00ebnyr\u00eb t\u00eb shkurtuar, disa nga mendja, disa nga \u00e7ati. K\u00ebshtu, paraqitja e gjendjes del mesatare, dhe vendimet e marra mbi t\u00eb, jan\u00eb t\u00eb gabuara.\u00a0\n<\/li>\n<\/ul>\n<p>\n<i>Nj\u00eb shembull nga jeta. Nj\u00eb kompani prodhonte produkte qum\u00ebshti dhe p\u00ebr shitjet ishte p\u00ebrgjegj\u00ebs departamenti i tregtis\u00eb. Ishte leni t\u00eb mbledh\u00ebsh t\u00eb dh\u00ebna nga piketat tregtare, dhe disa piketa t\u00eb veta madje nuk e mbik\u00ebqyrnin as. Kishin skicuar numra t\u00eb p\u00ebraf\u00ebrt, marketingu b\u00ebnte fushata pas fushate, ndryshonte paketimin. Rrjetet e m\u00ebdha kishin ndaluar t\u00eb merrnin tri lloje produktesh, kishin marr\u00eb ankesat p\u00ebr mbetjet e larta. K\u00ebshtu do t\u00eb vazhdonte, n\u00ebse kreu i prodhimit nuk do t\u00eb d\u00ebgjonte rast\u00ebsisht nga nj\u00eb shit\u00ebs n\u00eb kiosk\u00ebn af\u00ebr fabrik\u00ebs se k\u00ebto tri lloje ishin nd\u00ebrprer\u00eb plot\u00ebsisht. U b\u00eb analiza, anketa, u mbledh nj\u00eb grup fokusimi - rezultoi se produkti i konkurrenc\u00ebs fitonte si p\u00ebr \u00e7mimin ashtu edhe p\u00ebr p\u00ebrb\u00ebr\u00ebsit shijor\u00eb (mbushjet frutore). Bler\u00eb mbushje \"t\u00eb shijshme\", ndryshoi teknologjin\u00eb, 1 produkt e hoq\u00ebn nga prodhimi - rrjetet filluan t\u00eb merrnin produktin, volume i shitjeve u rrit. Nd\u00ebrkoh\u00eb, kostoja e ndryshimeve teknologjike ishte nj\u00eb e tret\u00eb e kostos s\u00eb fushatave t\u00eb marketingut p\u00ebr promovimin e \"trupave\".\u00a0\u00a0<\/i><\/p>\n<ul>\n<li>Rreziku i \"biznesit n\u00eb biznes\" \u00ebsht\u00eb nj\u00eb simptom\u00eb e rrezikshme n\u00eb biznesin e vog\u00ebl. Punonj\u00ebsit, duke qarkulluar n\u00eb nj\u00eb grup t\u00eb vog\u00ebl, mendojn\u00eb se e kan\u00eb kuptuar se si funksionon dhe kan\u00eb hyr\u00eb n\u00eb t\u00eb gjitha nuancat e menaxhimit t\u00eb biznesit dhe fillojn\u00eb t\u00eb nd\u00ebrtorin kompani brenda kompanis\u00eb s\u00eb pun\u00ebdh\u00ebn\u00ebsit, p\u00ebr shembull, duke n\u00ebnshkruar kontrata me klient\u00ebt direkt ose duke ofruar sh\u00ebrbime shtes\u00eb jasht\u00eb kompanis\u00eb. Kjo jo vet\u00ebm q\u00eb i heq para kompanis\u00eb, por gjithashtu krijon punonj\u00ebs krejt\u00ebsisht t\u00eb padobish\u00ebm: ata e kalojn\u00eb pothuajse t\u00eb gjith\u00eb koh\u00ebn e tyre t\u00eb pun\u00ebs n\u00eb \"pun\u00ebn e tyre\". Nd\u00ebrkoh\u00eb, kjo \u00ebsht\u00eb nj\u00eb situat\u00eb e zakonshme n\u00eb fush\u00ebn IT.\n<\/li>\n<\/ul>\n<p>\nKjo p\u00ebrb\u00ebn rrezikun e t\u00eb ardhurave t\u00eb papaguara - \u00e7do rrezik i merr nj\u00eb pjes\u00eb t\u00eb parave q\u00eb kompania mund t\u00eb ishte e mundur t\u00eb fitonte. N\u00ebse shtojm\u00eb deri k\u00ebtu rrezikun e reputacionit dhe burimet e shpenzuara p\u00ebr t\u00eb p\u00ebrballuar problemet, rezultati \u00ebsht\u00eb nj\u00eb ngarkes\u00eb e pap\u00ebrballueshme p\u00ebr bizneset e vogla.<\/p>\n<p><img decoding=\"async\" alt=\"Po CRM dhe CRM. \u00cbsht\u00eb m\u00eb e thjesht\u00eb sesa mendoni\" src=\"\/wp-content\/uploads\/2020\/02\/14014ab809fe74e1f509646b49ad3b80.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h2>Si mund t\u00eb ndihmohet?<\/h2>\n<p>\n\u00c7far\u00ebdo q\u00eb t'ju ndodh\u00eb, gjithmon\u00eb ka s\u00eb paku dy zgjidhje. N\u00eb rastin e menaxhimit t\u00eb bizneseve t\u00eb vogla, gama e zgjidhjeve \u00ebsht\u00eb shum\u00eb m\u00eb e gjer\u00eb.<\/p>\n<h4>Masa q\u00eb mund t\u00eb merret<\/h4>\n<p><\/p>\n<h4>P\u00ebrfitimet<\/h4>\n<p><\/p>\n<h4>Mang\u00ebsit\u00eb<\/h4>\n<p><\/p>\n<p>T\u00eb zvog\u00eblohet autokracia dhe despotizmi n\u00eb kompani<\/p>\n<ul>\n<li>Koh\u00eb e shpejt\u00eb p\u00ebr zbatimin e mas\u00ebs.\n<\/li>\n<li>Reagim i shpejt\u00eb ndaj ndikimit - p\u00ebr nj\u00ebfar\u00eb kohe punonj\u00ebsit do t\u00eb b\u00ebhen \"m\u00eb t\u00eb qet\u00eb\" dhe do t\u00eb fillojn\u00eb t\u00eb punojn\u00eb.\u00a0\n<\/li>\n<li>Formalish - pa shpenzime.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Reagim negativ.\n<\/li>\n<li>Mund t\u00eb ndodhin shkarkime p\u00ebr shkak t\u00eb ndryshimit t\u00eb situat\u00ebs.\n<\/li>\n<li>Nj\u00eb p\u00ebrvoj\u00eb psikologjikisht e v\u00ebshtir\u00eb, ve\u00e7an\u00ebrisht n\u00ebse nuk ju p\u00ebrket.\n<\/li>\n<li>Ndikim afatshkurt\u00ebr.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb realizohet nj\u00eb demotivim masiv (heqja e shp\u00ebrblimeve, shkarkimet)<\/p>\n<ul>\n<li>Nj\u00eb mas\u00eb efektive dhe frikshme.\n<\/li>\n<li>Savinim t\u00eb p\u00ebrkohsh\u00ebm parash.\n<\/li>\n<li>Rritja e transparenc\u00ebs s\u00eb pun\u00ebs.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Shkarkime dhe rreziku i reputacionit n\u00eb mjedisin e jasht\u00ebm.\n<\/li>\n<li>Rreziku ligjor (padit\u00eb, kontrollet).\n<\/li>\n<li>Mosbesimi nga ana e punonj\u00ebsve.\n<\/li>\n<li>Rritja e denoncimeve (p\u00ebr t\u00eb mbuluar pun\u00ebt e tyre).\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb implementohet sisteme t\u00eb kontrollit t\u00eb brendsh\u00ebm*<\/p>\n<p>*masa m\u00eb e keqe q\u00eb mund t\u00eb imagjinohet<\/p>\n<ul>\n<li>Transparenca e shumic\u00ebs s\u00eb veprimeve t\u00eb punonj\u00ebsve.\n<\/li>\n<li>Rritja e angazhimit t\u00eb punonj\u00ebsve n\u00eb pun\u00eb.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>E gjith\u00eb masa - \u00ebsht\u00eb nj\u00eb krejt\u00ebsisht minus. Ky nivel mosbesimi ndaj punonj\u00ebsve \u00ebsht\u00eb d\u00ebmtues p\u00ebr kompanin\u00eb dhe me kalimin e koh\u00ebs do t\u00eb \u00e7oj\u00eb si n\u00eb humbjen e punonj\u00ebsve me dinjitet, ashtu edhe n\u00eb p\u00ebrpjekjet e vazhdueshme p\u00ebr \"t\u00eb hakuar\" sistemin.\u00a0<\/p>\n<p>T\u00eb merret me mikromenaxhim n\u00eb m\u00ebnyr\u00eb t\u00eb vazhdueshme**<\/p>\n<p>** masa e p\u00ebrkohshme n\u00eb kriz\u00eb<\/p>\n<ul>\n<li>Kontrolli maksimal p\u00ebr t\u00eb gjitha detyrat.\n<\/li>\n<li>Respektimi i afateve dhe detyrimeve.\n<\/li>\n<li>Rritja e v\u00ebmendjes s\u00eb punonj\u00ebsve.\n<\/li>\n<li>Nuk ka reagime t\u00eb shpejta dhe negative t\u00eb shprehura.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Nj\u00eb nivel i lart\u00eb stresi n\u00eb kompani \u2014 tek t\u00eb gjith\u00eb.\n<\/li>\n<li>Gjith\u00eb koha shpenzohet p\u00ebr rip\u00ebrpunimin e detyrave dhe kontroll t\u00eb vazhduesh\u00ebm.\n<\/li>\n<li>Konflikte t\u00eb shumta n\u00eb grup.\u00a0\n<\/li>\n<li>Ulje e iniciativ\u00ebs s\u00eb punonj\u00ebsve.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb implementohet (dhe t\u00eb p\u00ebrdoret!) <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">CRM dhe softuer t\u00eb tjer\u00eb biznesi<\/a><\/noindex><\/p>\n<ul>\n<li>Maksimal dhe <i>t\u00eb paduksh\u00ebm<\/i> kontrolli i t\u00eb gjitha detyrave.\n<\/li>\n<li>Regjistrimi i baz\u00ebs s\u00eb klient\u00ebve dhe ruajtja e t\u00eb dh\u00ebnave.\n<\/li>\n<li>Raportim aktual dhe t\u00eb sakt\u00eb.\n<\/li>\n<li>Procese t\u00eb automatizuara.\n<\/li>\n<li>Ulje e shpenzimeve t\u00eb burimeve p\u00ebr detyrat e zakonshme etj.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>V\u00ebshtir\u00ebsi n\u00eb implementim dhe trajnime.\n<\/li>\n<li>Ka nj\u00eb periudh\u00eb shlyerjeje.\n<\/li>\n<li>Efekti nga implementimi \u00ebsht\u00eb i vonuar 3-6 muaj.\n<\/li>\n<li>Rezistenca e grupeve t\u00eb punonj\u00ebsve.\n<\/li>\n<li>Shpenzimet financiare p\u00ebr projektin.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb hyj\u00eb sistemi KPI \u2014 tregues kryesor t\u00eb performanc\u00ebs<\/p>\n<ul>\n<li>Kufij t\u00eb qart\u00eb t\u00eb p\u00ebrgjegj\u00ebsive dhe detyrave.\n<\/li>\n<li>\u00c7do punonj\u00ebs e di se cilat jan\u00eb objektivat e tij.\n<\/li>\n<li>Shk\u00ebputshm\u00ebria e proceseve t\u00eb pun\u00ebs.\n<\/li>\n<li>Matja e rezultateve.\n<\/li>\n<li>Nj\u00eb nivel i lart\u00eb vet\u00ebkontrolli.\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Mospranimi nga punonj\u00ebsit.\n<\/li>\n<li>N\u00ebse sistemi nuk \u00ebsht\u00eb i balancuar dhe i zbatuar n\u00eb m\u00ebnyr\u00eb t\u00eb p\u00ebrshtatshme \u2014 rezultatet negative t\u00eb aplikimit.\n<\/li>\n<li>KPI nuk i p\u00ebrshtaten t\u00eb gjith\u00ebve.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>T\u00eb hyj\u00eb m\u00ebnyra t\u00eb reja komunikimi: takime t\u00eb shkurtra, mbledhje, takime, brainstorm etj.<\/p>\n<ul>\n<li>Dialeg i drejtp\u00ebrdrejt\u00eb dhe t\u00eb hapur midis punonj\u00ebsve dhe menaxherit.\n<\/li>\n<li>Informacion i p\u00ebrgjithsh\u00ebm.\n<\/li>\n<li>Shpejt\u00ebsi e lart\u00eb n\u00eb marrjen e vendimeve.\n<\/li>\n<li>Gjenerimi i ideve t\u00eb pazakonta.\n<\/li>\n<li>Nj\u00eb atmosfer\u00eb besimi dhe miq\u00ebsie.\n<\/li>\n<\/ul>\n<p><\/p>\n<p>Shpenzime kohe.<\/p>\n<p>Degradimi i mbledhjeve n\u00eb formaliz\u00ebm.<\/p>\n<p>P\u00ebrqendrimi i v\u00ebmendjes n\u00eb punonj\u00ebs aktiv\u00eb (por jo gjithmon\u00eb m\u00eb efektiv\u00eb).<\/p>\n<p>T\u00eb ndryshohen qasjet n\u00eb m\u00ebnyr\u00eb t\u00eb p\u00ebrgjithshme:<\/p>\n<ul>\n<li>t\u00eb hyj\u00eb m\u00ebnyra t\u00eb reja komunikimi\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">t\u00eb implementohet CRM<\/a><\/noindex>\n<\/li>\n<li>t\u00eb zhvillohet kultura korporative\n<\/li>\n<li>t\u00eb implementohet KPI\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Efekti pozitiv kumulativ i shpejt\u00eb.\u00a0\n<\/li>\n<li>Kalimi i papritur n\u00eb zhvillim intensiv.\n<\/li>\n<li>Aktiviteti n\u00eb kompani do t\u00eb zgjoj\u00eb dhe bashkoj\u00eb punonj\u00ebsit sipas parimit 'e kthyem drejt m\u00eb t\u00eb mir\u00ebs'.\u00a0\u00a0\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<ul>\n<li>Duhet t\u00eb dedikohet koh\u00eb dhe burime p\u00ebr rinovimin, zbatimin, testimin e ndryshimeve.\n<\/li>\n<li>K\u00ebrkohet nj\u00eb riparim i plot\u00eb i proceseve.\n<\/li>\n<li>Patjet\u00ebr do t\u00eb ket\u00eb kund\u00ebrshtar\u00eb t\u00eb ndryshimeve.\n<\/li>\n<\/ul>\n<p><\/p>\n<p> Nuk ka nj\u00eb zgjidhje t\u00eb sakt\u00eb, ka m\u00eb shum\u00eb gjasa q\u00eb t\u00eb jet\u00eb nj\u00eb kombinim i disa prej tyre, t\u00eb cilat do t\u00eb p\u00ebrshtaten p\u00ebr nj\u00eb kompani t\u00eb caktuar. Megjithat\u00eb, ka elemente q\u00eb s'kan\u00eb p\u00ebr t\u00eb d\u00ebmtuar brenda \u00e7do ndryshimi: p\u00ebr shembull, automatizimi i pun\u00ebs operuese dhe menaxhimit t\u00eb burimeve (CRM, ERP, sistemi i menaxhimit t\u00eb projekteve, sistemi i biletave, etj.) ose implementimi i KPI-ve (t\u00eb arsyeshme, fleksibile dhe gradual). P\u00ebr KPI-t\u00eb kemi folur n\u00eb detaje, <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/308800\/\">k\u00ebtu<\/a><\/noindex> dhe <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/422241\/\">k\u00ebtu<\/a><\/noindex>, dhe p\u00ebr CRM-in q\u00eb m\u00eb par\u00eb n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/users\/axelus\/posts\/\">80 artikuj<\/a><\/noindex> \ud83d\ude42 Do t\u00eb flasim edhe n\u00eb artikullin 81, k\u00ebt\u00eb her\u00eb p\u00ebr implementimin sa m\u00eb t\u00eb thjesht\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">sistemet CRM<\/a><\/noindex>.\u00a0<\/p>\n<h1>CRM nuk \u00ebsht\u00eb nj\u00eb tablet\u00eb magjike, por thjesht nj\u00eb instrument<\/h1>\n<p>\nT\u00eb furnizuesit e sistemeve CRM u p\u00eblqen t\u00eb flasin p\u00ebr m\u00ebnyr\u00ebn se si CRM rrit shitjet dyfish, ul nevoj\u00ebn p\u00ebr personel me nj\u00eb t\u00eb kat\u00ebrt, si dhe b\u00ebn flok\u00ebt m\u00eb t\u00eb but\u00eb dhe m\u00eb silken. Jo, pun\u00ebt nuk funksionojn\u00eb k\u00ebshtu. Ju zgjidhni dhe bleni nj\u00eb sistem CRM, filloni ta implementoni dhe n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb ta p\u00ebrdorni, i trajnoni punonj\u00ebsit, tejkaloni mendimet dhe reagimet negative dhe vet\u00ebm pas s\u00eb paku gjasht\u00eb muajsh filloni t\u00eb ndjeni p\u00ebrparim. Por cila \u00ebsht\u00eb ajo p\u00ebrparim! Sipas nj\u00eb studimi dhe analize t\u00eb Salesforce, kompanit\u00eb q\u00eb p\u00ebrdorin software CRM p\u00ebrjetojn\u00eb nj\u00eb rritje t\u00eb shitjeve me 29%, nj\u00eb rritje t\u00eb produktivitetit t\u00eb shitjeve me 34%, dhe nj\u00eb sakt\u00ebsi t\u00eb parashikimit t\u00eb shitjeve me 42%. Numrat duken mjaft real\u00eb edhe p\u00ebr kompanit\u00eb ruse. Por, e p\u00ebrs\u00ebris, k\u00ebt\u00eb e b\u00ebn jo CRM, por punonj\u00ebsit e kompanis\u00eb, q\u00eb kan\u00eb m\u00ebsuar t\u00eb p\u00ebrdorin CRM.\u00a0<\/p>\n<h2>\u00c7far\u00eb mund t\u00eb b\u00ebj\u00eb CRM<\/h2>\n<p><\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">Sistemi CRM<\/a><\/noindex> bashkon n\u00eb nj\u00eb platform\u00eb t\u00eb vetme praktikisht t\u00eb gjitha entitetet e biznesit: t\u00eb dh\u00ebnat mbi klient\u00ebt dhe marr\u00ebveshjet, proceset e biznesit, raportet, dokumentacionin, sigurin\u00eb financiare, menaxhimin e magazin\u00ebs, planifikimin, telefonin\u00eb dhe m\u00eb shum\u00eb. N\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb, ju merrni jo thjesht nj\u00eb tabel\u00eb me nj\u00eb mori t\u00eb dh\u00ebnash, por nj\u00eb struktur\u00eb t\u00eb nd\u00ebrlikuar t\u00eb lidhur, nga e cila n\u00eb \u00e7do moment mund t\u00eb nxirrni \u00e7do t\u00eb dh\u00ebn\u00eb dhe analiz\u00eb (p\u00ebr shembull, n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> 100+ raporte gati dhe gjithashtu mund t\u00eb krijoni sa m\u00eb shum\u00eb nga tuajat).\u00a0\n<\/li>\n<li>CRM p\u00ebrmir\u00ebson marr\u00ebdh\u00ebniet me klient\u00ebt. Punonj\u00ebsit tuaj gjithmon\u00eb din\u00eb kush po telefonon (karteja e kompanis\u00eb ngrihet), shohin historin\u00eb e plot\u00eb t\u00eb klientit, fal\u00eb kujtesave dhe njoftimeve n\u00eb nd\u00ebrfaqe nuk harrojn\u00eb asnj\u00eb kontakt, regjistrojn\u00eb shpejt porosit\u00eb, l\u00ebshojn\u00eb faturat, p\u00ebrgatitin paket\u00ebn e dokumenteve p\u00ebrfundimtare. Dhe gjith\u00e7ka ndodh n\u00eb nj\u00eb nd\u00ebrfaqe - t\u00eb pakt\u00ebn n\u00eb RegionSoft CRM, kjo \u00ebsht\u00eb realizuar pik\u00ebrisht k\u00ebshtu.\n<\/li>\n<li>CRM regjistron dhe ruan t\u00eb gjith\u00eb informacionin e nevojsh\u00ebm p\u00ebr biznesin. Disa informacione punonj\u00ebsit i regjistrojn\u00eb manualisht, disa vijn\u00eb nga bisedat n\u00eb faqen e internetit, formular\u00ebt e aplikimit etj. T\u00eb gjitha informacionet ruhen n\u00eb tabela t\u00eb lidhura dhe fal\u00eb shp\u00ebrndarjes s\u00eb t\u00eb drejtave t\u00eb aksesit dhe kopjimit rezerv\u00eb, jan\u00eb t\u00eb sigurta nga d\u00ebmtimi dhe marrja e t\u00eb dh\u00ebnave q\u00eb nuk p\u00ebrputhen me nevojat e punonj\u00ebsve.\n<\/li>\n<li>CRM leht\u00ebson pun\u00ebn me dokumentacionin - detyra m\u00eb e mundimshme dhe e mundimshme n\u00eb tregti. P\u00ebr m\u00eb tep\u00ebr, detyrat dhe detyrat e vogla q\u00eb lidhen me dokumentacionin mund t\u00eb shtohen n\u00eb proceset e automatizuara t\u00eb biznesit dhe brenda tyre t\u00eb krijohen t\u00eb gjitha dokumentet e nevojshme n\u00eb koh\u00ebn e duhur n\u00eb forma t\u00eb rregullta printimi.\n<\/li>\n<li>CRM (menj\u00ebher\u00eb ose me koh\u00eb) mund t\u00eb konfigurohet dhe p\u00ebrmir\u00ebsohet sipas nevojave t\u00eb kompanis\u00eb, ajo shkall\u00ebzohet leht\u00ebsisht me rritjen e biznesit. Sigurisht, n\u00ebse flasim p\u00ebr CRM t\u00eb avancuara, q\u00eb jan\u00eb zhvilluar p\u00ebr shum\u00eb vite dhe jo n\u00eb m\u00ebnyr\u00eb spontane, por duke marr\u00eb parasysh studio t\u00eb holl\u00ebsishme t\u00eb k\u00ebrkes\u00ebs dhe mbi nj\u00eb stak t\u00eb kualifikuar. CRM nga freelancer Vasja Ivanovi p\u00ebr 30,000 rubla nuk \u00ebsht\u00eb n\u00eb gjendje t\u00eb b\u00ebj\u00eb k\u00ebt\u00eb (po ashtu si ndonj\u00eb gj\u00eb tjet\u00ebr nga lista).\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>\u00c7far\u00eb nuk mund t\u00eb b\u00ebj\u00eb CRM<\/h2>\n<p><\/p>\n<ul>\n<li>T\u00eb shes\u00eb p\u00ebr ju dhe p\u00ebr punonj\u00ebsit tuaj. Kjo nuk \u00ebsht\u00eb inteligjenc\u00eb artificiale, nuk \u00ebsht\u00eb robot (n\u00eb kuptimin e zakonsh\u00ebm t\u00eb fjal\u00ebs), nuk \u00ebsht\u00eb njeri, por thjesht nj\u00eb software, nj\u00eb grumbull logjike t\u00eb shkruar nga njeriu n\u00ebn nd\u00ebrfaqe. Dhe kjo do t\u00eb thot\u00eb se duhet ta hapni dhe t\u00eb punoni me t\u00eb - at\u00ebher\u00eb rezultatet nuk do t\u00eb vonojn\u00eb. Fakti i blerjes dhe instalimit t\u00eb software-it nuk do t\u00eb thot\u00eb asgj\u00eb p\u00ebrve\u00e7 faktit t\u00eb blerjes dhe instalimit - nuk duhet t\u00eb jeni adhurues t\u00eb kultit t\u00eb cargo.\u00a0\n<\/li>\n<li>Pik\u00ebrisht p\u00ebr k\u00ebto arsye CRM nuk mund ta z\u00ebvend\u00ebsoj\u00eb njeriun - vet\u00ebm ta b\u00ebj\u00eb at\u00eb m\u00eb produktiv dhe ta \u00e7liroj\u00eb nga rutina.\n<\/li>\n<li>T\u00eb tradhtosh ju. Vet\u00eb sistemi CRM (edhe n\u00eb cloud ose celular) nuk do t\u00eb jap\u00eb t\u00eb dh\u00ebnat tuaja p\u00ebr konkurrent\u00ebt, nuk do t\u00eb nxjerr\u00eb baz\u00ebn e klient\u00ebve n\u00eb shitje dhe nuk do t'i marr\u00eb klient\u00ebt tuaj. Siguria informative \u00ebsht\u00eb mbrojtje jo nga teknologjit\u00eb, por nga teknologjit\u00eb n\u00eb duar t\u00eb njer\u00ebzve.\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>Merrni dhe zbatoni<\/h2>\n<p>\nNe shum\u00eb her\u00eb kemi folur p\u00ebr skemat e nd\u00ebrlikuara t\u00eb zbatimit dhe madje <noindex><a rel=\"nofollow\" href=\"http:\/\/bit.ly\/2Ju44Y1\">kemi vizatuar nj\u00eb PDF t\u00eb ve\u00e7ant\u00eb<\/a><\/noindex>, t\u00eb cil\u00ebn mund ta shkarkoni, ta printoni dhe ta realizoni si nj\u00eb strategji hap pas hapi. Megjithat\u00eb, kjo skem\u00eb dhe algoritmi i vet\u00eb zbatimit jan\u00eb nj\u00eb histori e p\u00ebrgjithshme, nj\u00eb skenar ideal p\u00ebr nj\u00eb kompani ideale n\u00eb vakuum. N\u00eb t\u00eb v\u00ebrtet\u00eb, ka zbatime t\u00eb nd\u00ebrlikuara dhe t\u00eb thjeshta, dhe kjo varet kryesisht nga vet\u00eb kompania: p\u00ebr shembull, t\u00eb implementosh nj\u00eb sistem CRM n\u00eb nj\u00eb kompani q\u00eb merret me shitjen e tubave me 150 punonj\u00ebs mund t\u00eb jet\u00eb m\u00eb e leht\u00eb se t\u00eb implementosh t\u00eb nj\u00ebjtin sistem n\u00eb nj\u00eb kompani t\u00eb vog\u00ebl me 20 njer\u00ebz, me nj\u00eb magazin\u00eb, prodhim t\u00eb vetin, nj\u00eb gam\u00eb prej 20,000 artikujsh dhe nj\u00eb rrjet p\u00ebrfaq\u00ebsuesish. Megjithat\u00eb, implementimi i CRM n\u00eb biznesin e vog\u00ebl shpesh kalon n\u00eb m\u00ebnyr\u00eb relativisht lineare dhe pa dhimbje.<\/p>\n<p>Prandaj, p\u00ebr t\u00eb arritur m\u00eb shpejt n\u00eb rezultat, zgjidhni CRM q\u00eb ju p\u00eblqen (kjo nuk do t\u00eb thot\u00eb aspak q\u00eb duhet t\u00eb jemi ne ose ndonj\u00eb nga zgjidhjet e njohura) dhe filloni t\u00eb punoni ngusht\u00eb me t\u00eb.\u00a0<\/p>\n<ul>\n<li>Filloni me t\u00eb vogla: edhe n\u00ebse thjesht do ta instaloni CRM-n\u00eb vet\u00eb dhe nuk do t'i b\u00ebni asnj\u00eb pyetje furnizuesit, q\u00eb n\u00eb dit\u00ebn e par\u00eb mund t\u00eb filloni t\u00eb futni t\u00eb dh\u00ebnat n\u00eb kartel\u00ebn e klientit dhe nomenklatur\u00ebn n\u00eb regjistra. Kjo \u00ebsht\u00eb baza, e cila do t\u00eb akumulohet dhe ruhet, dhe t\u00eb gjitha \"shtesat\" do t\u00eb lidhen me t\u00eb.\u00a0\n<\/li>\n<li>P\u00ebrgatitni nj\u00eb list\u00eb t\u00eb atyre punonj\u00ebsve\/departeve\/n\u00ebnsh\u00ebndetve, ku CRM \u00ebsht\u00eb e nevojshme n\u00eb radh\u00eb t\u00eb par\u00eb \u2013 p\u00ebr ta b\u00ebni nj\u00eb trajnim sa m\u00eb t\u00eb thell\u00eb, kryeni konfigurimet dhe dhe nga ata brenda 2-3 muajve t\u00eb pun\u00ebs mbledhni feedback, p\u00ebr ta p\u00ebrdorur at\u00eb gjat\u00eb shfryt\u00ebzimit t\u00eb projektit p\u00ebr t\u00eb tjer\u00ebt. Le t\u00eb jen\u00eb k\u00ebta ndjek\u00ebsit tuaj t\u00eb par\u00eb.\n<\/li>\n<li>Mos kini frik\u00eb \u2013 edhe n\u00ebse n\u00eb kompanin\u00eb tuaj nuk ka askush me aft\u00ebsi teknike, nuk do t\u00eb d\u00ebshtoni, sepse vet\u00eb sistemi CRM \u00ebsht\u00eb nj\u00eb softuer si Microsoft Office ose nd\u00ebrfaqja e rrjetit social n\u00eb shfletuesin tuaj t\u00eb preferuar, t\u00eb gjitha entitetet gjat\u00eb pun\u00ebs jan\u00eb t\u00eb miratuara. Dhe me konfigurimet teknike dhe problemet gjithmon\u00eb do t\u00eb ndihmoj\u00eb kompania zhvilluese e sistemeve CRM (n\u00eb rastin ton\u00eb, madje p\u00ebr nj\u00eb \u00e7mim mjaft t\u00eb arsyesh\u00ebm).\n<\/li>\n<li>Mos u ngecni n\u00eb versionin demo ose paket\u00ebn falas \u2014 blini menj\u00ebher\u00eb paket\u00ebn minimale t\u00eb nevojshme p\u00ebr licenca\/kontribute. Kjo do t'ju jap\u00eb m\u00eb shum\u00eb garanci dhe mund\u00ebsi (p\u00ebr t\u00eb nj\u00ebjtat kopje rezerv\u00eb), dhe punonj\u00ebsit do t\u00eb kuptojn\u00eb se kjo nuk \u00ebsht\u00eb 'nj\u00eb kapri\u00e7io e shefit', por nj\u00eb nd\u00ebrfaqe e re pune me t\u00eb cil\u00ebn \u00ebsht\u00eb koha t\u00eb filloni t\u00eb miq\u00ebsoheni.\u00a0\n<\/li>\n<li>Mos k\u00ebrkoni dhe mos i detyroni punonj\u00ebsit tuaj t\u00eb plot\u00ebsojn\u00eb shum\u00eb fushat n\u00eb CRM \u2014 konfiguroni ato q\u00eb jan\u00eb v\u00ebrtet t\u00eb nevojshme dhe do t'ju ndihmojn\u00eb n\u00eb pun\u00ebn operative. Le t\u00eb jet\u00eb kjo informacioni m\u00eb i r\u00ebnd\u00ebsish\u00ebm q\u00eb k\u00ebrkohet p\u00ebr t\u00eb p\u00ebrfunduar nj\u00eb marr\u00ebveshje. Gradualisht, nd\u00ebrsa zhvillohet lidhi, karta e klientit do t\u00eb mbushet edhe me informacion tjet\u00ebr.\u00a0\n<\/li>\n<li>Ajo q\u00eb p\u00ebrpiqeni \u00ebsht\u00eb q\u00eb n\u00eb CRM t\u00eb punojn\u00eb sa m\u00eb shum\u00eb punonj\u00ebs (jo vet\u00ebm shit\u00ebs, por edhe mb\u00ebshtetje, logjistik\u00eb, marketing, dhe menaxher t\u00eb depo). Sa m\u00eb shum\u00eb punonj\u00ebs q\u00eb do t\u00eb japin t\u00eb dh\u00ebna n\u00eb CRM dhe do t\u00eb p\u00ebrdit\u00ebsojn\u00eb informacionin, aq m\u00eb relevante, optimale dhe fitimprur\u00ebse do t\u00eb jet\u00eb CRM p\u00ebr ju.\n<\/li>\n<li>N\u00ebse nuk keni aq shum\u00eb para p\u00ebr implementimin e CRM, filloni pun\u00ebn me <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/loader.php?src=crm_me_reductions\">edicionet e reja<\/a><\/noindex> \/ \u043f\u0430\u043a\u0435\u0442\u043e\u0432 \/ \u0442\u0430\u0440\u0438\u0444\u043e\u0432 \u0438 \u043f\u043e\u0441\u0442\u0435\u043f\u0435\u043d\u043d\u043e \u043d\u0430\u0440\u0430\u0449\u0438\u0432\u0430\u0439\u0442\u0435 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c. \u041d\u043e \u0435\u0441\u043b\u0438 \u0434\u0435\u043d\u044c\u0433\u0438 \u0435\u0441\u0442\u044c, \u0442\u043e \u043b\u0443\u0447\u0448\u0435 \u0441\u0440\u0430\u0437\u0443 \u043a\u0443\u043f\u0438\u0442\u044c \u00ab\u0442\u043e\u043f\u043e\u0432\u0443\u044e\u00bb \u0434\u043b\u044f \u0432\u0430\u0448\u0435\u0433\u043e \u0443\u0440\u043e\u0432\u043d\u044f \u0432\u0435\u0440\u0441\u0438\u044e, \u0447\u0442\u043e\u0431\u044b \u043d\u0435 \u0437\u0430\u0442\u044f\u0433\u0438\u0432\u0430\u0442\u044c \u043f\u043e\u043b\u043d\u043e\u0446\u0435\u043d\u043d\u044b\u0439 \u0441\u0442\u0430\u0440\u0442 \u0440\u0430\u0431\u043e\u0442\u044b \u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u0435.\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>Kur \u00ebsht\u00eb me t\u00eb v\u00ebrtet\u00eb e nevojshme CRM?<\/h2>\n<p>\nNe jemi t\u00eb bindur se CRM duhet t\u00eb jet\u00eb n\u00eb 99% t\u00eb kompanive t\u00eb \u00e7do lloji biznesi. Megjithat\u00eb, ndodh q\u00eb puna duket se po shkon dhe implementimi p\u00ebr disa arsye mund t\u00eb shtyhet. Por ekziston nj\u00eb list\u00eb shenjash q\u00eb tregojn\u00eb qart\u00eb se pa CRM \u2014 \u00ebsht\u00eb nj\u00eb kriz\u00eb.\u00a0<\/p>\n<ul>\n<li>Punonj\u00ebsit tuaj vazhdimisht kalojn\u00eb mes disa mjeteve t\u00eb pun\u00ebs: PBX virtual, tabela Excel, klienti e-mail, sistemi i menaxhimit t\u00eb detyrave, t\u00eb cilin vet\u00eb e kan\u00eb vendosur, mesazhe dhe, p\u00ebr shembull, 1C. Ata ndihen t\u00eb pak\u00ebndsh\u00ebm, pasi informacioni ruhet ndar\u00eb, nuk \u00ebsht\u00eb i lidhur, dhe kjo gjendje gj\u00ebrash nuk l\u00eb shanse p\u00ebr t\u00eb p\u00ebrdorur nj\u00eb analiz\u00eb normale.\n<\/li>\n<li>Cikli i shitjeve \u00ebsht\u00eb shum\u00eb i gjat\u00eb p\u00ebrve\u00e7 se industria nuk e parashikon k\u00ebt\u00eb.\n<\/li>\n<li>Klient\u00ebt interesant\u00eb papritur bien nga mesi i tregut (t\u00eb cilin nuk mund ta shihni, eh!) dhe largohen pa shpjegim. Ndoshta ata kan\u00eb t\u00eb b\u00ebjn\u00eb drejtp\u00ebrdrejt me punonj\u00ebsit tuaj dhe diku ka nj\u00eb kthes\u00eb t\u00eb madhe dhe rrezik reputacioni.\n<\/li>\n<li>Shpenzohet shum\u00eb koh\u00eb n\u00eb mbledhjen dhe renditjen e t\u00eb dh\u00ebnave, duhet t\u00eb kopjoni dhe rishkruani tabela t\u00eb shumta, informacioni humbet.\n<\/li>\n<li>Menaxher\u00ebt \"nuk i njohin\" klient\u00ebt, sepse nuk din\u00eb me k\u00eb po komunikojn\u00eb, gjith\u00e7ka mb\u00ebshtetet n\u00eb lidhjet personale dhe kontaktet e regjistruara tek shit\u00ebsit. N\u00ebse klienti nuk \u00ebsht\u00eb interesant p\u00ebr shit\u00ebsit, ai lihet pas.\n<\/li>\n<li>Ju nuk dini asgj\u00eb p\u00ebr profilin e shitjes dhe p\u00ebr efikasitetin e \u00e7do ndihm\u00ebsi individual, nd\u00ebrsa menaxher\u00ebt nuk kan\u00eb d\u00ebgjuar p\u00ebr prioritizimin e transaksioneve dhe mendojn\u00eb se prioriteti i sh\u00ebrbimeve jepet atij q\u00eb paguan shum\u00eb \/ b\u00ebrtet me z\u00eb t\u00eb lart\u00eb \/ ankohet n\u00eb Hag\u00eb dhe Strasburg, dhe jo atij q\u00eb \u00ebsht\u00eb i gatsh\u00ebm t\u00eb mbyll\u00eb transaksione t\u00eb vogla n\u00eb m\u00ebnyr\u00eb t\u00eb q\u00ebndrueshme dhe as atij q\u00eb k\u00ebrkon nj\u00eb zbritje p\u00ebr nj\u00eb dor\u00ebzim t\u00eb madh.\n<\/li>\n<li>Proceset tuaja t\u00eb biznesit nuk e din\u00eb fjal\u00ebn \"procese biznesi\" dhe duken m\u00eb shum\u00eb si nj\u00eb grumbull nervash t\u00eb prekur nga paraliza.\u00a0\n<\/li>\n<li>Menaxher\u00ebt luftojn\u00eb p\u00ebr klient\u00ebt, i kapin ata nga nj\u00ebri-tjetri dhe n\u00eb p\u00ebrgjith\u00ebsi sillen m\u00eb shum\u00eb si spiun\u00eb n\u00eb tradhti, sesa si njer\u00ebz q\u00eb duhet t\u00eb sjellin pjes\u00ebn m\u00eb t\u00eb madhe t\u00eb t\u00eb ardhurave.\u00a0\n<\/li>\n<\/ul>\n<p>\nN\u00eb k\u00ebto raste, sistemi CRM \u00ebsht\u00eb nj\u00eb ndihm\u00eb e shpejt\u00eb dhe terapi intensive. N\u00eb rastet e tjera, \u00ebsht\u00eb nj\u00eb rekomandim p\u00ebr zhvillimin e suksessh\u00ebm dhe t\u00eb duhur t\u00eb kompanis\u00eb.<\/p>\n<p>Dikur m\u00eb p\u00eblqeu nj\u00eb p\u00ebrcaktim q\u00eb vler\u00ebsonte sistemet e mira CRM si asgj\u00eb tjet\u00ebr p\u00ebrve\u00e7 nj\u00eb mb\u00ebshtjell\u00ebs digjital t\u00eb shitjeve. Por sot, kjo \u00ebsht\u00eb nj\u00eb mb\u00ebshtjell\u00ebs digjital i t\u00eb gjitha bizneseve, sepse <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\">sistemet moderne universale CRM<\/a><\/noindex> mbulojn\u00eb shumic\u00ebn e nd\u00ebrveprimeve n\u00eb kompani. Nd\u00ebrsa p\u00ebrcaktimi i nj\u00eb CRM t\u00eb keqe mbetet i nj\u00ebjt\u00eb: nj\u00eb CRM e keqe \u00ebsht\u00eb nj\u00eb sistem q\u00eb krijon m\u00eb shum\u00eb probleme se sa zgjidh.<\/p>\n<p>N\u00eb p\u00ebrgjith\u00ebsi, ne jemi p\u00ebr \u00e7do gj\u00eb t\u00eb mir\u00eb. T\u00eb tjer\u00ebt?<\/p>\n<blockquote>\n<h4>Zgjidhjet tona p\u00ebr biznesin<\/h4>\n<p><\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><b>RegionSoft CRM<\/b> <\/a><\/noindex>\u2014 nj\u00eb CRM e fuqishme universale n\u00eb 6 edicione p\u00ebr biznesin e vog\u00ebl dhe t\u00eb mes\u00ebm\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b> <\/a><\/noindex>\u2014 nj\u00eb sistem biletash cloud t\u00eb thjesht\u00eb dhe t\u00eb rehatsh\u00ebm dhe mini-CRM me nj\u00eb fillim t\u00eb menj\u00ebhersh\u00ebm t\u00eb pun\u00ebs\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/loader.php?src=crm_me\"><b>RegionSoft CRM Media<\/b><\/a><\/noindex> \u2014 nj\u00eb CRM e fuqishme p\u00ebr mbajt\u00ebsit e transmetimeve dhe operator\u00ebt e reklamave t\u00eb jashtme; nj\u00eb zgjidhje e v\u00ebrtet\u00eb p\u00ebr industrin\u00eb me planifikimin e mediave dhe mund\u00ebsi t\u00eb tjera.\n<\/li>\n<\/ul>\n<\/blockquote>\n<p>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/488856\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u043c\u043d\u0438\u0442\u0435 \u0441\u0442\u0430\u0440\u044b\u0439 \u043c\u0443\u043b\u044c\u0442\u0444\u0438\u043b\u044c\u043c \u043f\u0440\u043e \u0431\u0435\u0433\u0435\u043c\u043e\u0442\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0443\u0436\u0430\u0441\u043d\u043e \u0431\u043e\u044f\u043b\u0441\u044f \u043f\u0440\u0438\u0432\u0438\u0432\u043e\u043a \u0438 \u0432 \u0438\u0442\u043e\u0433\u0435 \u0437\u0430\u0431\u043e\u043b\u0435\u043b \u0438\u043d\u0444\u0435\u043a\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u0436\u0435\u043b\u0442\u0443\u0445\u043e\u0439? \u041e\u0442\u043b\u0438\u0447\u043d\u044b\u0439 \u0438 \u043f\u043e\u0443\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u043c\u0443\u043b\u044c\u0442\u0438\u043a \u0434\u043b\u044f \u0434\u0435\u0442\u0435\u0439, \u0431\u043e\u044f\u0449\u0438\u0445\u0441\u044f \u043e\u0434\u043d\u043e\u0433\u043e \u0443\u043a\u043e\u043b\u0430, \u043e\u0441\u0442\u0430\u0432\u0438\u043b \u0437\u0430 \u043a\u0430\u0434\u0440\u043e\u043c \u0433\u043b\u0430\u0432\u043d\u0443\u044e \u043f\u0440\u0430\u0432\u0434\u0443: \u0432 \u0431\u043e\u043b\u044c\u043d\u0438\u0446\u0435 \u0443 \u043f\u0430\u0446\u0438\u0435\u043d\u0442\u0430 \u0441 \u0436\u0435\u043b\u0442\u0443\u0445\u043e\u0439 \u043d\u0430\u0447\u0438\u043d\u0430\u0435\u0442\u0441\u044f \u043d\u0430\u0441\u0442\u043e\u044f\u0449\u0430\u044f \u043a\u0430\u0440\u0443\u0441\u0435\u043b\u044c \u0438\u043d\u044a\u0435\u043a\u0446\u0438\u0439, \u0438 \u0432\u043d\u0443\u0442\u0440\u0438\u0432\u0435\u043d\u043d\u044b\u0445 \u0441\u0442\u0440\u0443\u0439\u043d\u044b\u0445, \u0438 \u0432\u043d\u0443\u0442\u0440\u0438\u0432\u0435\u043d\u043d\u044b\u0445 \u043a\u0430\u043f\u0435\u043b\u044c\u043d\u044b\u0445, \u0438 \u0432\u043d\u0443\u0442\u0440\u0438\u043c\u044b\u0448\u0435\u0447\u043d\u044b\u0445. \u0422\u043e \u0435\u0441\u0442\u044c \u043f\u043e \u0441\u0443\u0442\u0438 \u043d\u0430\u0448 \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0431\u0435\u0433\u0435\u043c\u043e\u0442 \u0438\u0437\u0431\u0435\u0436\u0430\u043b [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":69475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-69474","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - 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