{"id":88481,"date":"2020-07-14T13:42:17","date_gmt":"2020-07-14T11:42:17","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs"},"modified":"2020-07-14T13:42:17","modified_gmt":"2020-07-14T11:42:17","slug":"reliz-tiket-sistemy-otobo-forka-otrs","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/news\/reliz-tiket-sistemy-otobo-forka-otrs","title":{"rendered":"L\u00ebshimi i sistemit t\u00eb biletave OTOBO, fork i OTRS","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Kompania Rother OSS <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/\">ka prezantuar<\/a><\/noindex> mjaft stabil <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\/tags\">l\u00ebshimi<\/a><\/noindex> sistemet e tiketave <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/open-source-ticketsystem\/\">OTOBO 10.0.1<\/a><\/noindex>, fork <noindex><a rel=\"nofollow\" href=\"http:\/\/www.otrs.com\/\">OTRS CE<\/a><\/noindex>. Sistemi \u00ebsht\u00eb i destinuar p\u00ebr zgjidhjen e detyrave t\u00eb tilla si garantimi i funksionimit t\u00eb sh\u00ebrbimit t\u00eb mb\u00ebshtetjes teknike (help desk), menaxhimi i p\u00ebrgjigjeve ndaj k\u00ebrkesave t\u00eb klient\u00ebve (telefonata, email), koordinimi i ofrimit t\u00eb sh\u00ebrbimeve t\u00eb IT-s\u00eb p\u00ebr korporatat, menaxhimi i k\u00ebrkesave n\u00eb sh\u00ebrbimin e shitjeve dhe n\u00eb sh\u00ebrbimet financiare. Kodi i OTOBO \u00ebsht\u00eb shkruar n\u00eb gjuh\u00ebn Perl dhe <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\">shp\u00ebrndahet<\/a><\/noindex> n\u00eb licenc\u00eb GPLv3.<\/p>\n<p>Stefan Rother, currently the founder and managing director of Rother OSS, joined OTRS GmbH (now OTRS AG) in 2004. In 2011, he founded his own company, Rother OSS. By 2019, Rother OSS focused on providing business services related to the open-source variants of OTRS. In response to the changed release strategy of OTRS AG and delays in the rollout of new versions of the OTRS Community Edition, Rother OSS started developing the OTOBO (Open Ticket Ours Based OTRS) ticketing system based on OTRS version 6. The business concept of OTOBO is to support business users, provide consulting, and training. Developments commissioned by clients that are beneficial for a broader user base are planned to be returned to its source code. <\/p>\n<p>Ndryshimet kryesore:<\/p>\n<ul>\n<li class=\"l\"> \u00ebsht\u00eb p\u00ebrdit\u00ebsuar <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-features\/kundenportal\/\">portal p\u00ebr klient\u00ebt<\/a><\/noindex>;\n<p><center><noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/wp-content\/uploads\/2019\/11\/Mockup-Dashboard-V1.png\"><img decoding=\"async\" alt=\"L\u00ebshimi i sistemit t\u00eb biletave OTOBO, fork i OTRS\" src=\"\/wp-content\/uploads\/2020\/07\/60e04add12b9c2b13d9f1be2339289c2.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/center><\/p>\n<li class=\"l\"> U optimizuan formular\u00ebt, u shtua mb\u00ebshtetje p\u00ebr formular\u00eb t\u00eb shumt\u00eb;\n<li class=\"l\"> U realizua k\u00ebrkimi i shpejt\u00eb mbi baz\u00ebn e Elasticsearch;\n<li class=\"l\"> U shtua mb\u00ebshtetje p\u00ebr autentikimin me dy faktor\u00eb, mbrojtja nga provat e fjal\u00ebkalimeve dhe mjete t\u00eb zgjeruara p\u00ebr caktimin e politik\u00ebs s\u00eb p\u00ebrcaktimit t\u00eb fjal\u00ebkalimeve;\n<li class=\"l\"> Siguruar <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo-docker\">integrimi<\/a><\/noindex> me Docker.\n<\/ul>\n<p>Po ashtu, u zhvillua nj\u00eb mjet migrimi q\u00eb lejon kalimin nga OTRS CE 6 n\u00eb OTOBO. P\u00ebr instalim <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-download\/\">\u00ebsht\u00eb n\u00eb dispozicion<\/a><\/noindex> si paket\u00eb instalimi, ashtu dhe imazhe Docker. Sh\u00ebrbehen edhe sh\u00ebrbime hostimi. Qasje demo: <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/customer.pl\">\u00ebsht\u00eb pjesa p\u00ebr klient\u00ebt<\/a><\/noindex> (login Felix, fjal\u00ebkalimi Felix), <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/index.pl\">nd\u00ebrfaqja e administratorit<\/a><\/noindex> (login Lena, fjal\u00ebkalimi Lena).<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"xM2R7D9X3no\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/xM2R7D9X3no\/hqdefault.jpg\" alt=\"Luaj videon\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"link\"><\/a><\/noindex><\/p>\n<p>Burimi: <a \ncontent=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=53352\">opennet.ru<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":88482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-88481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 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