{"id":88481,"date":"2020-07-14T13:42:17","date_gmt":"2020-07-14T11:42:17","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs"},"modified":"2020-07-14T13:42:17","modified_gmt":"2020-07-14T11:42:17","slug":"reliz-tiket-sistemy-otobo-forka-otrs","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/news\/reliz-tiket-sistemy-otobo-forka-otrs","title":{"rendered":"Rrjedhja e sistemit t\u00eb bileteve OTOBO, nj\u00eb fork i OTRS","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Kompania Rother OSS <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/\">paraqiti<\/a><\/noindex> l\u00ebshimi i par\u00eb stabil <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\/tags\">l\u00ebshimi<\/a><\/noindex> sistemit t\u00eb tiketave <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/open-source-ticketsystem\/\">OTOBO 10.0.1<\/a><\/noindex>, fork <noindex><a rel=\"nofollow\" href=\"http:\/\/www.otrs.com\/\">OTRS CE<\/a><\/noindex>. Sistemi \u00ebsht\u00eb i destinuar p\u00ebr t\u00eb adresuar \u00e7\u00ebshtje si sigurimi i funksionimit t\u00eb sh\u00ebrbimit t\u00eb mb\u00ebshtetjes teknike (help desk), menaxhimi i p\u00ebrgjigjeve p\u00ebr k\u00ebrkesat e klient\u00ebve (telefonata, email), koordinimi i ofrimit t\u00eb sh\u00ebrbimeve IT n\u00eb nivel korporate, menaxhimi i aplikimeve n\u00eb sh\u00ebrbimin e shitjeve dhe sh\u00ebrbimet financiare. Koda e OTOBO \u00ebsht\u00eb shkruar n\u00eb gjuh\u00ebn Perl dhe <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\">distribuohet<\/a><\/noindex> n\u00eb p\u00ebrputhje me licenc\u00ebn GPLv3.<\/p>\n<p>Stefan Rother, tani themelues dhe drejtor menaxhues i Rother OSS, u bashkua me OTRS GmbH (sot OTRS AG) n\u00eb vitin 2004. N\u00eb vitin 2011, ai themeloi kompanin\u00eb e tij Rother OSS. Deri n\u00eb vitin 2019, Rother OSS p\u00ebrqendrohej n\u00eb ofrimin e sh\u00ebrbimeve biznesore t\u00eb lidhura me versionet OTRS me kod t\u00eb hapur. N\u00eb p\u00ebrgjigje t\u00eb strategjis\u00eb s\u00eb ndryshuar t\u00eb l\u00ebshimit t\u00eb OTRS AG dhe vonesave n\u00eb l\u00ebshimin e verzioneve t\u00eb reja t\u00eb OTRS Community Edition, Rother OSS filloi zhvillimin e sistemit t\u00eb biletave OTOBO (Open Ticket Ours Based Otrs) mbi baz\u00ebn e OTRS version 6. Koncepti i biznesit t\u00eb OTOBO \u00ebsht\u00eb mb\u00ebshtetja e p\u00ebrdoruesve t\u00eb biznesit, k\u00ebshillimi dhe trajnimi i tyre. Zhvillimet e porositura nga klient\u00ebt, q\u00eb jan\u00eb t\u00eb dobishme p\u00ebr nj\u00eb baz\u00eb m\u00eb t\u00eb gjer\u00eb p\u00ebrdoruesish, planifikohen t\u00eb kthehen n\u00eb kodin e saj burimor. <\/p>\n<p>Ndryshimet kryesore:<\/p>\n<ul>\n<li class=\"l\"> P\u00ebrdit\u00ebsuar <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-features\/kundenportal\/\">portali p\u00ebr klient\u00ebt<\/a><\/noindex>;\n<p><center><noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/wp-content\/uploads\/2019\/11\/Mockup-Dashboard-V1.png\"><img decoding=\"async\" alt=\"Rrjedhja e sistemit t\u00eb bileteve OTOBO, nj\u00eb fork i OTRS\" src=\"\/wp-content\/uploads\/2020\/07\/60e04add12b9c2b13d9f1be2339289c2.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/center><\/p>\n<li class=\"l\"> Jan\u00eb optimizuar format, \u00ebsht\u00eb shtuar mb\u00ebshtetje p\u00ebr forma t\u00eb shum\u00ebkoloneve.\n<li class=\"l\"> K\u00ebrkimi i shpejt\u00eb \u00ebsht\u00eb realizuar n\u00eb baz\u00eb t\u00eb Elasticsearch.\n<li class=\"l\"> \u00cbsht\u00eb shtuar mb\u00ebshtetje p\u00ebr autentikimin me dy faktor\u00eb, mbrojtjen nga tentativat p\u00ebr thyerjen e fjal\u00ebkalimeve dhe mjete t\u00eb avancuara p\u00ebr caktimin e politikave p\u00ebr p\u00ebrcaktimin e fjal\u00ebkalimeve.\n<li class=\"l\"> Siguruar <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo-docker\">integrimi<\/a><\/noindex> me Docker.\n<\/ul>\n<p>Gjithashtu \u00ebsht\u00eb zhvilluar nj\u00eb mjet migrimi, i cili lejon kalimin nga OTRS CE 6 n\u00eb OTOBO. P\u00ebr instalim <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-download\/\">disponibel<\/a><\/noindex> si paket\u00eb instalimi, ashtu edhe imazhe Docker. Sh\u00ebrbimet e hostimit ofrohen gjithashtu. Qasje demo: <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/customer.pl\">pjesa e klientit<\/a><\/noindex> (login Felix, fjal\u00ebkalimi Felix), <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/index.pl\">nd\u00ebrfaqja e administratorit<\/a><\/noindex> (login Lena, fjal\u00ebkalimi Lena).<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"xM2R7D9X3no\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/xM2R7D9X3no\/hqdefault.jpg\" alt=\"Luaj videon\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"link\"><\/a><\/noindex><\/p>\n<p>Burimi: <a \ncontent=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=53352\">opennet.ru<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":88482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-88481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 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