{"id":96118,"date":"2020-10-08T07:43:11","date_gmt":"2020-10-08T05:43:11","guid":{"rendered":"https:\/\/prohoster.info\/blog\/administrirovanie\/eti-bezumnye-kpi"},"modified":"2020-10-08T07:43:11","modified_gmt":"2020-10-08T05:43:11","slug":"eti-bezumnye-kpi","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi","title":{"rendered":"K\u00ebto KPI t\u00eb \u00e7mendura","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>A e doni KPI-t\u00eb? Mendoj se m\u00eb s\u00eb shumti, jo. \u00cbsht\u00eb e v\u00ebshtir\u00eb t\u00eb gjejm\u00eb nj\u00eb njeri q\u00eb nuk ka pasur probleme me KPI-t\u00eb n\u00eb nj\u00eb form\u00eb ose tjet\u00ebr: ndokush nuk arrin objektivat e caktuara, ndokush p\u00ebrballet me vler\u00ebsime subjektive, nd\u00ebrsa ndokush punoi, u largua, por nuk e mori kurr\u00eb vesh se \u00e7far\u00eb p\u00ebrb\u00ebnte ato KPI-t\u00eb q\u00eb n\u00eb kompani as q\u00eb i p\u00ebrmendnin me frik\u00eb. Duket si nj\u00eb gj\u00eb e mir\u00eb: n\u00eb treguesit t\u00eb transmetohet q\u00ebllimi i kompanis\u00eb, ti b\u00ebn gjith\u00e7ka p\u00ebr ta arritur, n\u00eb fund t\u00eb muajit merr nj\u00eb shp\u00ebrblim apo bonuse t\u00eb tjera. Nj\u00eb loj\u00eb transparente, bastet e ndershme. Por jo, KPI-t\u00eb u shnd\u00ebrruan n\u00eb nj\u00eb monster t\u00eb frikshme dhe t\u00eb pak\u00ebndshme, q\u00eb gjithmon\u00eb p\u00ebrpiqet t\u00eb nxis\u00eb ata q\u00eb nuk jan\u00eb t\u00eb p\u00ebrkushtuar, por n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb nuk ofron asgj\u00eb p\u00ebr ata q\u00eb jan\u00eb t\u00eb zellsh\u00ebm. Ka di\u00e7ka q\u00eb nuk shkon me k\u00ebta tregues!&nbsp;<\/p>\n<p>Dua t\u00eb theksoj: n\u00ebse nuk i doni KPI-t\u00eb, n\u00eb kompanin\u00eb tuaj thjesht nuk din\u00eb t'i p\u00ebrgatisin. Ose jeni programues.&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/0715f3c2c9f7616e3b113e527ab18296.png\" style=\"display:block;margin: 0 auto;\" \/>Kur n\u00eb kompani t\u00eb gjith\u00eb punonj\u00ebsit u vendos\u00ebn KPI t\u00eb nj\u00ebjta<\/p>\n<blockquote>\n<p><em>Marr\u00ebveshje. Ky artikull \u00ebsht\u00eb nj\u00eb mendim personal i punonj\u00ebsit, i cili mund t\u00eb p\u00ebrputhet, por mund t\u00eb mos p\u00ebrputhet me pozit\u00ebn e kompanis\u00eb.<\/em><\/p>\n<\/blockquote>\n<h3>KPI-t\u00eb jan\u00eb t\u00eb nevojshme. Pik\u00eb.<\/h3>\n<p>Fillimisht, do t\u00eb b\u00ebj nj\u00eb largim letrar dhe do t\u00eb shpreh pozit\u00ebn time, e cila bazohet n\u00eb p\u00ebrvoj\u00eb. KPI-t\u00eb me t\u00eb v\u00ebrtet\u00eb jan\u00eb t\u00eb nevojshme, dhe arsyet p\u00ebr k\u00ebt\u00eb ekzistojn\u00eb.<\/p>\n<ul>\n<li>\n<p>N\u00eb kushtet e nj\u00eb ekipi t\u00eb shp\u00ebrndar\u00eb, t\u00eb larg\u00ebt dhe \u00e7do lloj tjet\u00ebr q\u00eb \u00ebsht\u00eb vet\u00ebizoluar, KPI-t\u00eb jan\u00eb nj\u00eb m\u00ebnyr\u00eb p\u00ebr t\u00eb deleguar punonj\u00ebsit jo vet\u00ebm detyrat, por edhe vler\u00ebsimin e rezultateve. \u00c7do an\u00ebtar i ekipit mund t\u00eb shoh\u00eb sa shpejt po shkon drejt q\u00ebllimit dhe t\u00eb rregulloj\u00eb angazhimin e tij, t\u00eb shp\u00ebrndaj\u00eb p\u00ebrpjekjet.<\/p>\n<\/li>\n<li>\n<p>Peshat e treguesve KPI nj\u00ebherazi demonstrojn\u00eb prioritizimin e detyrave dhe punonj\u00ebsit nuk do t\u00eb jen\u00eb m\u00eb n\u00eb gjendje t\u00eb kryejn\u00eb vet\u00ebm detyra t\u00eb lehta apo ato q\u00eb u p\u00eblqejn\u00eb vet\u00ebm atyre.&nbsp;<\/p>\n<\/li>\n<li>\n<p>KPI \u00ebsht\u00eb nj\u00eb vektor i qart\u00eb dhe i transparenc\u00ebs p\u00ebr l\u00ebvizjen e punonj\u00ebsit brenda kompanis\u00eb: ke nj\u00eb plan, po punon sipas tij. Zgjidh mjetet, metodat dhe qasjet, por b\u00ebj mir\u00eb t\u00eb p\u00ebrafrohesh sa m\u00eb af\u00ebr q\u00eb t\u00eb jet\u00eb e mundur me q\u00ebllimin.<\/p>\n<\/li>\n<li>\n<p>KPI-t\u00eb bashkojn\u00eb dhe ofrojn\u00eb nj\u00eb efekt t\u00eb vog\u00ebl konkurrues brenda kompanis\u00eb. Nj\u00eb konkurrenc\u00eb e sh\u00ebndetshme n\u00eb ekip e shtyn biznesin p\u00ebrpara drejt fitimeve.&nbsp;<\/p>\n<\/li>\n<li>\n<p>Fal\u00eb KPI-ve \u00ebsht\u00eb e dukshme progresi i \u00e7do punonj\u00ebsi t\u00eb ve\u00e7ant\u00eb, zbutet tensioni brenda kolektivitetit, vler\u00ebsimi i pun\u00ebs s\u00eb \u00e7do njeriu merr nj\u00eb form\u00eb t\u00eb qart\u00eb, provuese.<\/p>\n<\/li>\n<\/ul>\n<p>Natyrisht, kjo \u00ebsht\u00eb relevante vet\u00ebm n\u00ebse KPI t\u00eb zgjedhura p\u00ebrmbushin nj\u00eb s\u00ebr\u00eb k\u00ebrkesash.<\/p>\n<h2>Ku \u00ebsht\u00eb, kufiri i normalitetit t\u00eb KPI-ve?<\/h2>\n<p>P\u00ebrkund\u00ebr faktit se ky artikull \u00ebsht\u00eb nj\u00eb mendim personal, un\u00eb do t\u00eb theksoj arsyet e interesit t\u00eb thell\u00eb p\u00ebr tem\u00ebn e KPI-ve. E gjith\u00eb kjo ka t\u00eb b\u00ebj\u00eb me <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>RegionSoft CRM 7.0<\/u><\/a><\/noindex> n\u00eb modulin e p\u00ebrmir\u00ebsuar p\u00ebr llogaritjen e KPI-ve: tani n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>sistemin CRM<\/u><\/a><\/noindex> mund t\u00eb krijoni tregues t\u00eb \u00e7do kompleksiteti me \u00e7do vler\u00ebsim dhe pesh\u00eb. Kjo \u00ebsht\u00eb e p\u00ebrshtatshme dhe logjike: n\u00eb CRM regjistrohen t\u00eb gjitha veprimet dhe arritjet (treguesit) p\u00ebr \u00e7do punonj\u00ebs t\u00eb kompanis\u00eb, dhe mbi k\u00ebt\u00eb baz\u00eb llogariten vlerat e KPI-ve. Ne kemi shkruar dy artikuj t\u00eb m\u00ebdhenj mbi k\u00ebt\u00eb tem\u00eb, ata ishin akademik\u00eb dhe serioz\u00eb. Ky artikull do t\u00eb jet\u00eb m\u00eb provokues, sepse kompanit\u00eb i qasen KPI-ve si nj\u00eb karot\u00eb, si nj\u00eb nd\u00ebshkim, si nj\u00eb raport, si nj\u00eb formalitet etj. Por nd\u00ebrkoh\u00eb, KPI \u00ebsht\u00eb nj\u00eb mjet menaxhimi dhe nj\u00eb makin\u00eb e shk\u00eblqyer p\u00ebr matjen e rezultateve. Por p\u00ebr nj\u00eb arsye, t\u00eb gjith\u00ebve u p\u00eblqen shum\u00eb m\u00eb tep\u00ebr ta shnd\u00ebrrojn\u00eb KPI-n\u00eb n\u00eb nj\u00eb arm\u00eb masive p\u00ebr shkat\u00ebrrimin e motivimit dhe shtypjen e shpirtit t\u00eb punonj\u00ebsve.<\/p>\n<p>Pra, KPI-t\u00eb duhet t\u00eb jen\u00eb t\u00eb matshme, t\u00eb sakta, t\u00eb realizueshme - kjo \u00ebsht\u00eb e njohur p\u00ebr t\u00eb gjith\u00eb. Por shpeshher\u00eb flitet p\u00ebr faktin se treguesit e KPI duhet t\u00eb jen\u00eb para s\u00eb gjithash adekuat. Le t\u00eb shohim sipas pikave.<\/p>\n<h3>Kjo nuk duhet t\u00eb jet\u00eb nj\u00eb grup rast\u00ebsor treguesish.<\/h3>\n<p>Treguesit duhet t\u00eb bazohen n\u00eb profilin e biznesit, q\u00ebllimet e kompanis\u00eb dhe kapacitetin e punonj\u00ebsve. E gjith\u00eb kjo duhet t\u00eb jet\u00eb e shkruar qart\u00eb n\u00eb dokumentacionin e sistemit KPI (t\u00eb cilin ju thjesht duhet ta p\u00ebrcillni te \u00e7do punonj\u00ebs). Pritni q\u00ebllimet e arritshme, duke caktuar p\u00ebr secil\u00ebn nga ato kategorin\u00eb e r\u00ebnd\u00ebsis\u00eb me an\u00eb t\u00eb peshave t\u00eb KPI, zhvilloni tregues individual\u00eb p\u00ebr secilin punonj\u00ebs t\u00eb ve\u00e7ant\u00eb ose p\u00ebr grupin e punonj\u00ebsve. Nuk duhet t\u00eb b\u00ebni k\u00ebshtu:<\/p>\n<p>a) KPI-t\u00eb t\u00eb ishin t\u00eb varura nga nj\u00ebra-tjetra, q\u00eb do t\u00eb thot\u00eb se p\u00ebrmbushja e KPI-ve individuale t\u00eb nj\u00eb punonj\u00ebsi do t\u00eb ndikonte nga puna e punonj\u00ebsve t\u00eb tjer\u00eb (<em>klasika 1: marketeri sjell pista, dhe KPI-i i tij \u00ebsht\u00eb volumi i shitjeve, n\u00ebse departamenti i shitjeve nuk b\u00ebn pun\u00eb, marketingu vuan, i cili nuk mund t\u00eb ndikoj\u00eb aspak te koleg\u00ebt; klasika 2: KPI-i i testerit p\u00ebrfshin\u00eb shpejt\u00ebsin\u00eb e rregullimit t\u00eb defekteve, mbi t\u00eb cil\u00ebn ai gjithashtu praktikisht nuk mund t\u00eb ndikoj\u00eb.<\/em>);<\/p>\n<p>b) KPI u aplikohen verb\u00ebrisht t\u00eb gjith\u00eb punonj\u00ebsve (\u201cejani t\u00eb b\u00ebjm\u00eb q\u00eb KPI e realizimit t\u00eb planit t\u00eb shitjeve t\u00eb kontribuojn\u00eb p\u00ebr t\u00eb gjith\u00eb kompanin\u00eb zhvillimore\u201d \u2014 kjo nuk \u00ebsht\u00eb m\u00ebnyra e duhur, por \u00ebsht\u00eb e pranueshme q\u00eb t\u00eb b\u00ebhet nj\u00eb koeficient i arritjes s\u00eb q\u00ebllimeve t\u00eb p\u00ebrgjithshme si motiv p\u00ebr shp\u00ebrblim);<\/p>\n<p>c) KPI ndikonin n\u00eb cil\u00ebsin\u00eb e pun\u00ebs, dometh\u00ebn\u00eb matja e sasis\u00eb do t\u00eb ishte n\u00eb d\u00ebm t\u00eb vler\u00ebsimit cil\u00ebsor.<\/p>\n<h3>Kjo nuk duhet t\u00eb jet\u00eb nj\u00eb matric\u00eb me vler\u00ebsime subjektive.<\/h3>\n<p>M\u00eb vijn\u00eb menja menj\u00ebher\u00eb matricat KPI nga puna ime e par\u00eb \u2014 nj\u00eb fest\u00eb e paarsyeshme dhe subjektiviteti, ku punonj\u00ebsit u nd\u00ebshkuan n\u00eb kuptimin literal me dy nota p\u00ebr sjelljen (u vendos\u00ebn -2 p\u00ebr \"sjelljen n\u00eb kompani\" dhe shp\u00ebrblimi u ul menj\u00ebher\u00eb me 70%). Po, KPI jan\u00eb t\u00eb ndryshme: ato motivojn\u00eb ose frik\u00ebsojn\u00eb, p\u00ebrmbushen ose manipulohen p\u00ebr t\u00eb treguar rezultate fiktive, e b\u00ebjn\u00eb biznesin p\u00ebrtej p\u00ebrshkrueseve ose e fundosin p\u00ebrfundimisht kompanin\u00eb. Problemi nuk \u00ebsht\u00eb te KPI, p\u00ebrkundrazi ai q\u00ebndron n\u00eb mendjet e atyre q\u00eb i menaxhojn\u00eb ato. KPI subjektiv\u00eb jan\u00eb ata q\u00eb lidhen me karakteristika \"vler\u00ebsuese\", t\u00eb tilla si: \"gatishm\u00ebria p\u00ebr t\u00eb ndihmuar koleg\u00ebt\", \"ndjekja e etik\u00ebs korporative\", \"pranimi i kultur\u00ebs korporative\", \"orientimi drejt rezultateve\", \"mendimi pozitiv\". K\u00ebto vler\u00ebsime jan\u00eb nj\u00eb instrument i fuqish\u00ebm n\u00eb duar e atyre q\u00eb vler\u00ebsojn\u00eb, p\u00ebrfshir\u00eb departamentin e burimeve njer\u00ebzore. Fatkeq\u00ebsisht, shpesh pranimi i k\u00ebtyre KPI-ve e shnd\u00ebrron sistemin e gjith\u00ebansh\u00ebm n\u00eb nj\u00eb arm\u00eb t\u00eb konfliktit t\u00eb brendsh\u00ebm korporativ, nj\u00eb metod\u00eb p\u00ebr t\u00eb favorizuar ata q\u00eb jan\u00eb t\u00eb nevojsh\u00ebm dhe p\u00ebr t\u00eb distancuar punonj\u00ebsit q\u00eb nuk jan\u00eb t\u00eb p\u00ebrshtatsh\u00ebm (nuk jan\u00eb gjithmon\u00eb punonj\u00ebs t\u00eb k\u00ebqij).<\/p>\n<p>Duke marr\u00eb parasysh pranishm\u00ebrin\u00eb e vler\u00ebsimeve subjektive n\u00eb KPI (zakonisht jan\u00eb nj\u00eb sistem pik\u00ebsh ose shkall\u00eb +-), ka vet\u00ebm nj\u00eb zgjidhje: ato nuk duhet t\u00eb ekzistojn\u00eb n\u00eb asnj\u00eb form\u00eb. N\u00ebse d\u00ebshironi t\u00eb inkurajoni cil\u00ebsit\u00eb personale \u2014 implementoni gamifikimin n\u00eb portalin korporativ, valut\u00ebn e brendshme, ngjit\u00ebsit, paketimin, madje edhe butona ndihmoni. KPI jan\u00eb p\u00ebr q\u00ebllimet e biznesit dhe p\u00ebr pun\u00ebn. Mos lejoni formimin e nj\u00eb kolektivi n\u00eb kompani me klane t\u00eb ndara, q\u00eb do t\u00eb luftojn\u00eb m\u00eb shum\u00eb sesa t\u00eb udh\u00ebheqin kompanin\u00eb tuaj drejt q\u00ebllimeve t\u00eb caktuara.<\/p>\n<h3>Biznesi i vog\u00ebl ka nevoj\u00eb p\u00ebr KPI. \u00c7do biznes ka nevoj\u00eb p\u00ebr KPI.<\/h3>\n<p>T\u00eb them sinqerisht: nuk kam par\u00eb shpesh KPI n\u00eb biznesin e vog\u00ebl, zakonisht fillimi i nj\u00eb sistemi mat\u00ebs efekti ndodh n\u00eb biznesin e mes\u00ebm. N\u00eb biznesin e vog\u00ebl zakonisht ka nj\u00eb plan shitjesh dhe kaq. Kjo \u00ebsht\u00eb shum\u00eb e keqe, sepse kompanit\u00eb humbasin nga v\u00ebmendja treguesit e performanc\u00ebs dhe faktor\u00ebt q\u00eb i ndikojn\u00eb. Nj\u00eb lidhje e mir\u00eb p\u00ebr biznesin e vog\u00ebl: <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>Sistemi CRM<\/u><\/a><\/noindex> + KPI, pasi t\u00eb dh\u00ebnat do t\u00eb mblidhen n\u00eb baz\u00eb t\u00eb klient\u00ebve, marr\u00ebveshjeve dhe ngjarjeve t\u00eb futur dhe koeficient\u00ebt gjithashtu do t\u00eb llogariten automatikisht. Kjo do t\u00eb b\u00ebj\u00eb q\u00eb jo vet\u00ebm proceset rutin\u00eb t\u00eb jen\u00eb kompakte, por gjithashtu do t\u00eb kursej\u00eb koh\u00eb n\u00eb plot\u00ebsimin e raporteve t\u00eb ndryshme. N\u00ebse d\u00ebshironi t\u00eb dini se si ta b\u00ebni k\u00ebt\u00eb lidhje t\u00eb p\u00ebrballueshme, t\u00eb p\u00ebrshtatshme dhe funksionale, <noindex><a rel=\"nofollow\" href=\"https:\/\/docs.google.com\/forms\/d\/1cp9He-6ZByxssmPLVjuAxtsy4mOvFYahm3fP5TqrZyQ\/edit?usp=sharing\"><u>l\u00ebreni kontaktet n\u00eb tabel\u00ebn<\/u><\/a><\/noindex> (bonus brenda) - do t\u00eb kontaktojm\u00eb me ju.&nbsp;<\/p>\n<h3>KPI jan\u00eb t\u00eb lidhura ngusht\u00eb me proceset e biznesit<\/h3>\n<p>T\u00eb vendosni KPI n\u00eb sfondin e proceseve t\u00eb paplot\u00ebsuara \u00ebsht\u00eb mjaft e v\u00ebshtir\u00eb, sepse nuk ka nj\u00eb vizion sistematik t\u00eb q\u00ebllimeve dhe rezultateve t\u00eb d\u00ebshiruara. P\u00ebr m\u00eb tep\u00ebr, mungesa e proceseve t\u00eb biznesit n\u00eb kompani nd\u00ebrhyn me shum\u00eb faktor\u00eb n\u00eb rezultatet e pun\u00ebs: vonesa n\u00eb afate, humbja e p\u00ebrgjegj\u00ebsve, shp\u00ebrndarja e paqart\u00eb e detyrave, kalimi i detyrave te nj\u00eb punonj\u00ebs q\u00eb \"n\u00eb t\u00ebr\u00ebsi e mbajti\" (dhe do t\u00eb p\u00ebrmbush\u00eb vet\u00ebm KPI-n\u00eb n\u00eb nivelin e mbiprodhimit dhe stresi).&nbsp;<\/p>\n<p>Rruga optimale: rishikoni proceset e biznesit (pik\u00ebrisht rishikoni, sepse n\u00eb t\u00eb v\u00ebrtet\u00eb ato ekzistojn\u00eb p\u00ebr t\u00eb gjith\u00eb, por n\u00eb gjendje t\u00eb ndryshme) \u2192 vendosni <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>sistemin CRM,<\/u><\/a><\/noindex> n\u00eb t\u00eb cil\u00ebn fillon grumbullimi i t\u00eb gjitha treguesve t\u00eb pun\u00ebs operative \u2192 n\u00eb CRM automatizo proceset e biznesit \u2192 implemento KPI (m\u00eb mir\u00eb po n\u00eb CRM, q\u00eb treguesit t\u00eb llogariten automatikisht dhe punonj\u00ebsit t\u00eb mund t\u00eb shikojn\u00eb p\u00ebrparimin e tyre dhe t\u00eb kuptojn\u00eb nga \u00e7far\u00eb p\u00ebrb\u00ebhet sistemi i tyre KPI) \u2192 llogarit KPI dhe pag\u00ebn n\u00eb m\u00ebnyr\u00eb automatike.<\/p>\n<p>Sigurisht, ne kemi realizuar t\u00eb gjitha k\u00ebto hapa n\u00eb CRM-in ton\u00eb RegionSoft. Shihni se si krijojm\u00eb KPI t\u00eb thjeshta dhe t\u00eb komplikuara (t\u00eb avancuara). Un\u00eb, natyrisht, di funksionalitetin e disa CRM-ve n\u00eb bot\u00eb, ndoshta 15-20 sisteme, por mund t\u00eb them me guxim: mekanizmi \u00ebsht\u00eb unik. Mjaft me mburrje, le t\u00eb diskutojm\u00eb m\u00eb tej k\u00ebt\u00eb tem\u00eb.<\/p>\n<p>Konfigurimi baz\u00eb i KPI<center><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/embedd.srv.habr.com\/iframe\/5f7c4ffe9dfa90c96f49dbee\" frameborder=\"0\" allowfullscreen><\/iframe><\/center><\/p>\n<p>Konfigurimi i avancuar i KPI<center><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/embedd.srv.habr.com\/iframe\/5f7c503951ad1fc9585b089e\" frameborder=\"0\" allowfullscreen><\/iframe><\/center><\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/42afd024b6ddb67d6e40c91e336b5df4.png\" style=\"display:block;margin: 0 auto;\" \/>Kjo \u00ebsht\u00eb monitorimi q\u00eb shohin punonj\u00ebsit e kompanive q\u00eb punojn\u00eb me RegionSoft CRM. Ky panel i qart\u00eb dhe i leht\u00eb p\u00ebr tu kuptuar lejon vler\u00ebsimin e p\u00ebrparimit t\u00eb pun\u00ebs dhe rregullimin e dit\u00ebs s\u00eb pun\u00ebs. Menaxheri gjithashtu mund t\u00eb shikoj\u00eb treguesit e t\u00eb gjith\u00eb punonj\u00ebsve dhe t\u00eb ndryshoj\u00eb taktik\u00ebn e pun\u00ebs brenda periudh\u00ebs, n\u00ebse \u00ebsht\u00eb e nevojshme.<\/p>\n<h3>Mund t\u00eb punoni shk\u00eblqyer dhe t\u00eb mos p\u00ebrmbushni asnj\u00eb KPI.<\/h3>\n<p>Kjo kryesisht \u00ebsht\u00eb e zakonshme p\u00ebr punonj\u00ebsit perfeksionist\u00eb, t\u00eb cil\u00ebt i sjellin detyrat e tyre n\u00eb perfeksion dhe shpenzojn\u00eb shum\u00eb koh\u00eb p\u00ebr k\u00ebt\u00eb. Por e nj\u00ebjta histori \u00ebsht\u00eb tipike p\u00ebr pothuajse t\u00eb gjith\u00eb: \u00ebsht\u00eb e mundur t\u00eb sh\u00ebrbeni shk\u00eblqyer dy klient\u00eb, t\u00eb cil\u00ebt sjellin secili nga 2.5 milion rubla, por n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb t\u00eb mos p\u00ebrmbushni asnj\u00eb normativ p\u00ebr koh\u00ebn e sh\u00ebrbimit. P\u00ebr m\u00eb tep\u00ebr, pik\u00ebrisht \"fal\u00eb\" k\u00ebtyre KPI-ve shpesh marrim sh\u00ebrbim t\u00eb dob\u00ebt nga platformat e reklamave, agjencit\u00eb reklamuese, operator\u00ebt e komunikimit dhe kompani t\u00eb tjera \"n\u00eb fluks\": ata kan\u00eb tregues q\u00eb p\u00ebrcaktojn\u00eb bonusin dhe \u00ebsht\u00eb m\u00eb e leverdishme p\u00ebr ta t\u00eb p\u00ebrfundojn\u00eb nj\u00eb detyr\u00eb sesa t\u00eb shkojn\u00eb n\u00eb zgjidhjen e nj\u00eb problemi. Dhe kjo \u00ebsht\u00eb nj\u00eb zinxhir serioz gabimesh, sepse KPI-t\u00eb e menaxher\u00ebve t\u00eb lart\u00eb jan\u00eb t\u00eb lidhura me KPI-t\u00eb e atyre t\u00eb poshtme dhe askush nuk d\u00ebshiron t\u00eb p\u00ebrgjigjet p\u00ebr k\u00ebrkesat p\u00ebr t\u00eb rregulluar sistemin e treguesve. E kot\u00eb. N\u00ebse jeni nga ata, nxisni rishikimin, sepse her\u00ebt ose von\u00eb, ndjekja e bonusit dhe koeficient\u00ebve do t\u00eb rezultoj\u00eb n\u00eb nj\u00eb rritje t\u00eb ankesave nga klient\u00ebt (p\u00ebr t\u00eb cilat, sigurisht, ka KPI t\u00eb veta) dhe gjith\u00e7ka do t\u00eb b\u00ebhet shum\u00eb m\u00eb e pak\u00ebndshme dhe m\u00eb e v\u00ebshtir\u00eb p\u00ebr tu rregulluar.<\/p>\n<p>Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb arsye, \u00ebsht\u00eb m\u00eb mir\u00eb t\u00eb vendosni disa lloje KPI, p\u00ebr shembull, planin p\u00ebr numrin e tiketeve (klient\u00ebve), p\u00ebr t\u00eb ardhurat, p\u00ebr t\u00eb ardhurat p\u00ebr klient dhe k\u00ebshtu me radh\u00eb. K\u00ebshtu, do t\u00eb mund t\u00eb shihni, cil\u00ebn pjes\u00eb t\u00eb pun\u00ebs sjell m\u00eb shum\u00eb t\u00eb ardhura, cilat pjes\u00eb d\u00ebshtojn\u00eb dhe pse (p\u00ebr shembull, mos p\u00ebrmbushja kronike e planit p\u00ebr klient\u00eb t\u00eb rinj mund t\u00eb tregoj\u00eb p\u00ebr marketingun e dob\u00ebt ose p\u00ebr shitjet e dob\u00ebta, k\u00ebtu ju ndihmojn\u00eb raportet e tjera \u2014 si profili i shitjeve p\u00ebr periudh\u00ebn dhe gomari i shitjeve).<\/p>\n<h3>KPI \u00ebsht\u00eb p\u00ebrmbledhja e nj\u00eb periudhe, dhe jo nj\u00eb kontroll total.<\/h3>\n<p>KPI \u2014 asnj\u00ebher\u00eb nuk \u00ebsht\u00eb kontroll. N\u00ebse punonj\u00ebsit tuaj plot\u00ebsojn\u00eb tabela ditore\/javore, ku tregojn\u00eb sa koh\u00eb zgjati nj\u00eb detyr\u00eb, at\u00ebher\u00eb kjo nuk \u00ebsht\u00eb KPI. N\u00ebse punonj\u00ebsit tuaj vler\u00ebsojn\u00eb nj\u00ebri-tjetrin n\u00eb nj\u00eb shkall\u00eb nga -2 deri n\u00eb +2, kjo nuk \u00ebsht\u00eb KPI. N\u00eb fakt, kjo gjithashtu nuk \u00ebsht\u00eb kontroll, sepse t\u00eb gjitha detyrat dhe koha e tyre shkruhen n\u00eb m\u00ebnyr\u00eb arbitrare, thjesht p\u00ebr t\u00eb shp\u00ebrndar\u00eb 8 or\u00eb, dhe vler\u00ebsimet e koleg\u00ebve jepen k\u00ebshtu: \u00abo, Vasja dhe Gosha pinin birra me mua, jan\u00eb djem t\u00eb humorit, +2 p\u00ebr ta\u00bb, \u00abMasha b\u00ebri p\u00ebr mua 4 detyra t\u00eb m\u00ebdha, por kishte nj\u00eb pamje t\u00eb \u00e7uditshme, prandaj do t'i jap 0, do kem ngushllim, jo -2\u00bb.&nbsp;<\/p>\n<p>KPI \u00ebsht\u00eb vet\u00ebm nj\u00eb vler\u00ebsim i arritjes ose mosarritjes s\u00eb treguesve t\u00eb v\u00ebrtet\u00eb dhe t\u00eb matsh\u00ebm, q\u00eb p\u00ebrputhen me objektivat e biznesit. Sapo KPI t\u00eb kthehen n\u00eb nj\u00eb mjet presioni, ata b\u00ebhen nj\u00eb profanizim, sepse punonj\u00ebsit do t\u00eb ndjekin vet\u00ebm numrin m\u00eb t\u00eb bukur dhe \"m\u00eb fitimprur\u00ebs\", dhe nuk do t\u00eb ket\u00eb pun\u00eb reale n\u00eb fushat e tjera.<\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/0d2241566ad602f4397b4e3ceacb1318.png\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<h3>KPI nuk duhet t\u00eb mundojn\u00eb punonj\u00ebsit.<\/h3>\n<p>Shpesh ndodh q\u00eb, n\u00eb fund t\u00eb muajit, punonj\u00ebsve u d\u00ebrgohen skedar\u00eb t\u00eb m\u00ebdhenj Excel me 4-5 flet\u00eb, ku ata duhet t\u00eb shkruajn\u00eb KPI-t\u00eb e tyre dhe t\u00eb plot\u00ebsojn\u00eb fusha t\u00eb caktuara. Nj\u00eb form\u00eb e ve\u00e7ant\u00eb mu\u00e7i,<\/p>\n<ul>\n<li>\n<p>t\u00eb shkruajn\u00eb \u00e7do detyr\u00eb t\u00eb tyre dhe t'i japin nj\u00eb vler\u00ebsim (psikologjikisht, t\u00eb pasionuarit e pa nd\u00ebrgjegje fitojn\u00eb mbi ata q\u00eb jan\u00eb m\u00eb kritik\u00eb ndaj vetes);<\/p>\n<\/li>\n<li>\n<p>t\u00eb vler\u00ebsojn\u00eb koleg\u00ebt;<\/p>\n<\/li>\n<li>\n<p>t\u00eb vler\u00ebsojn\u00eb shpirtin korporativ t\u00eb kompanis\u00eb;<\/p>\n<\/li>\n<li>\n<p>t\u00eb llogarisin koeficientin e tyre dhe n\u00ebse ai \u00ebsht\u00eb shum\u00eb m\u00eb i lart\u00eb ose m\u00eb i ul\u00ebt se mesatarja e periudhave t\u00eb m\u00ebparshme, t\u00eb shkruajn\u00eb nj\u00eb shpjegim n\u00eb komentimin e kutis\u00eb s\u00eb vler\u00ebs (dhe \u00abKam punuar mir\u00eb, sepse pata fat\u00bb nuk e kalon) dhe planin p\u00ebr t\u00eb adresuar problemin m\u00eb von\u00eb (\u00abNuk do t\u00eb punoj m\u00eb mir\u00eb\u00bb).&nbsp;<\/p>\n<\/li>\n<\/ul>\n<p>Shpresoj q\u00eb tani askush t\u00eb mos e marr\u00eb k\u00ebt\u00eb p\u00ebrvoj\u00eb reale si nj\u00eb udh\u00ebzues p\u00ebr veprim.<\/p>\n<p>Pra at\u00eb, KPI-t duhet t\u00eb jen\u00eb t\u00eb dukshme, t\u00eb aksesueshme dhe transparente p\u00ebr punonj\u00ebsit, por ata nuk duhet t\u00eb g\u00ebnjejn\u00eb duke plot\u00ebsuar tabelat, duke e kujtuar pun\u00ebn e tyre dhe duke rikonstruktuar sasin\u00eb e p\u00ebrfunduar sipas dokumenteve dhe kontratave, duke llogaritur vet\u00eb treguesit e tyre etj. Viti 2020 \u00ebsht\u00eb nj\u00eb koh\u00eb e denj\u00eb p\u00ebr llogaritjen automatike t\u00eb KPI-ve. Pa automatizim, sistemi i treguesve t\u00eb performanc\u00ebs mund t\u00eb jet\u00eb jo vet\u00ebm i pav\u00ebrtet\u00eb, por madje edhe i d\u00ebmsh\u00ebm, sepse vendimet e gabuara do t\u00eb merren mbi baza t\u00eb shifrave dhe pik\u00ebve t\u00eb shpikura.<\/p>\n<h3>KPI-t\u00eb nuk jan\u00eb gjith\u00eb sistemi i motivimit, por nj\u00eb pjes\u00eb e tij<\/h3>\n<p>Mund t\u00eb them se kjo \u00ebsht\u00eb gabimi m\u00eb i zakonsh\u00ebm \u2014 t\u00eb mendohet se KPI-t\u00eb p\u00ebrb\u00ebjn\u00eb gjith\u00eb sistemin e motivimit. E p\u00ebrs\u00ebris, kjo \u00ebsht\u00eb thjesht nj\u00eb tregues i performanc\u00ebs. Po, KPI-t p\u00ebrfshijn\u00eb element\u00eb inkurajimi dhe jan\u00eb n\u00eb baz\u00eb t\u00eb shp\u00ebrblimit t\u00eb punonj\u00ebsve, por sistemi i motivimit \u00ebsht\u00eb gjithmon\u00eb nj\u00eb kombinim i formave materiale dhe jo materiale t\u00eb inkurajimit. K\u00ebtu hyjn\u00eb kultura korporative, komoditeti n\u00eb pun\u00eb, marr\u00ebdh\u00ebniet n\u00eb grup, mund\u00ebsit\u00eb p\u00ebr rritje karriere etj. Ndoshta, pik\u00ebrisht p\u00ebr shkak t\u00eb identifikimit t\u00eb k\u00ebtyre koncepteve, n\u00eb KPI p\u00ebrfshihen treguesit e shpirtit korporativ dhe ndihm\u00ebsve. Kjo, sigurisht, \u00ebsht\u00eb e gabuar.<\/p>\n<p>Dhe tani do t\u00eb t\u00ebrheq nj\u00eb rrebesh t\u00eb pak\u00ebnaq\u00ebsis\u00eb nga lexuesit, por nj\u00eb dallim i r\u00ebnd\u00ebsish\u00ebm midis sistemit t\u00eb motivimit dhe sistemit KPI \u00ebsht\u00eb se motivimi duhet t\u00eb zhvillohet dhe zbatohet nga specialist\u00ebt e HR, nd\u00ebrsa KPI \u00ebsht\u00eb detyra e menaxherit dhe e shefave t\u00eb departamenteve, t\u00eb cil\u00ebt e kuptojn\u00eb shum\u00eb mir\u00eb si q\u00ebllimet e biznesit, ashtu edhe metrikat e tij kryesore. N\u00ebse n\u00eb kompanin\u00eb tuaj KPI-t e krijojn\u00eb HR-t\u00eb, KPI juaj do t\u00eb ngjaj\u00eb n\u00eb di\u00e7ka t\u00eb till\u00eb:<\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/b1deb244587bbec4cd646fc34440cf7f.png\" style=\"display:block;margin: 0 auto;\" \/>Bukur, por nuk di \u00e7far\u00eb \u00ebsht\u00eb kjo dhe nuk di si ta riprodhoj<\/p>\n<h4>KPI duhet t\u00eb jet\u00eb i arsyesh\u00ebm, shifrat nga kthesa do t\u00eb \u00e7ojn\u00eb n\u00eb konflikte<\/h4>\n<p>N\u00ebse e dini se punonj\u00ebsit tuaj, n\u00eb mesatare, publikojn\u00eb dy p\u00ebrdit\u00ebsime n\u00eb muaj, rregullojn\u00eb 500 gabime dhe i sh\u00ebrbejn\u00eb 200 klient\u00ebve, nj\u00eb plan p\u00ebr 6 l\u00ebshime dhe 370 klient\u00eb do t\u00eb ishte i pamundur \u2014 kjo \u00ebsht\u00eb nj\u00eb zgjerim shum\u00eb i madh i tregut dhe nj\u00eb ngarkes\u00eb shum\u00eb e madhe p\u00ebr zhvillimin (numri i gabimeve gjithashtu do t\u00eb rritet rreth tre her\u00eb). Po ashtu, nuk mund t\u00eb vendosni nj\u00eb plan t\u00eb lart\u00eb p\u00ebr t\u00eb ardhurat, n\u00ebse vendi \u00ebsht\u00eb n\u00eb nj\u00eb stagnim t\u00eb thell\u00eb dhe sektori juaj \u00ebsht\u00eb nd\u00ebr ata m\u00eb t\u00eb stagnuarit. Mosrealizimi i thell\u00eb i planit demotivon punonj\u00ebsit, duke i b\u00ebr\u00eb ata t\u00eb dyshojn\u00eb n\u00eb veten e tyre dhe n\u00eb efikasitetin e menaxhimit tuaj.<\/p>\n<p>Prandaj, KPI-t\u00eb duhet t\u00eb:&nbsp;<\/p>\n<ul>\n<li>\n<p>p\u00ebrshtaten sakt\u00ebsisht me q\u00ebllimet e biznesit;<\/p>\n<\/li>\n<li>\n<p>p\u00ebrfshijn\u00eb n\u00eb formul\u00ebn e llogaritjes vet\u00ebm metrikat q\u00eb ekzistojn\u00eb realisht dhe marrin n\u00eb konsiderat\u00eb n\u00eb kompani;<\/p>\n<\/li>\n<li>\n<p>nuk p\u00ebrmbajn\u00eb vler\u00ebsime dhe karakteristika subjektive;<\/p>\n<\/li>\n<li>\n<p>reflektojn\u00eb drejtimin e shp\u00ebrblimit, dhe jo t\u00eb nd\u00ebshkimit;<\/p>\n<\/li>\n<li>\n<p>korrelacionojn\u00eb me vlerat reale t\u00eb treguesve p\u00ebr disa periudha;<\/p>\n<\/li>\n<li>\n<p>rriten ngadal\u00eb;<\/p>\n<\/li>\n<li>\n<p>ndryshojn\u00eb n\u00eb rast se q\u00ebllimet ose proceset e biznesit ndryshojn\u00eb, KPI-t\u00eb e trash\u00ebguara jan\u00eb shum\u00eb her\u00eb m\u00eb keq se kodi i trash\u00ebguar.<\/p>\n<\/li>\n<\/ul>\n<p>N\u00ebse punonj\u00ebsit jan\u00eb t\u00eb shqet\u00ebsuar p\u00ebr KPI-t\u00eb dhe me arsye mohojn\u00eb mund\u00ebsin\u00eb e realizimit t\u00eb disa treguesve, \u00ebsht\u00eb e r\u00ebnd\u00ebsishme t'i d\u00ebgjoni ata: shpesh, disa aspekte t\u00eb arritjes s\u00eb planit jan\u00eb shum\u00eb m\u00eb t\u00eb dukshme n\u00eb terren sesa n\u00eb karrigen e drejtuesit (por kjo i p\u00ebrket, kryesisht, biznesit t\u00eb mes\u00ebm dhe atij t\u00eb madh).&nbsp;<\/p>\n<p>N\u00ebse KPI \u00ebsht\u00eb i pap\u00ebrshtatsh\u00ebm, punonj\u00ebsit p\u00ebr pak koh\u00eb do t\u00eb m\u00ebsojn\u00eb t\u00eb adaptohen dhe n\u00eb fund do t\u00eb keni mashtrim, madje edhe krim t\u00eb hapur. K\u00ebshtu, p\u00ebr shembull, krijohen lidhje false p\u00ebr nj\u00eb pasaport\u00eb nga operator\u00ebt e komunikimit ose vler\u00ebsime t\u00eb falsifikuara t\u00eb klient\u00ebve nga mb\u00ebshtetja teknike. Kjo nuk sjell asgj\u00eb t\u00eb mir\u00eb p\u00ebr biznesin.<\/p>\n<h3>Nuk ekzistojn\u00eb shabllone t\u00eb gatshme p\u00ebr KPI-t\u00eb.<\/h3>\n<p>N\u00eb internet dhe te konsultant\u00ebt mund t\u00eb gjeni oferta p\u00ebr shitjen e seteve t\u00eb KPI-ve t\u00eb gatshme. N\u00eb 90% t\u00eb rasteve, ato jan\u00eb ato skedar\u00eb Excel q\u00eb p\u00ebrmenda m\u00eb lart, por n\u00eb thelb ata p\u00ebrb\u00ebjn\u00eb nj\u00eb analiz\u00eb plan-realizim p\u00ebr \u00e7do kompani. Aty nuk do t\u00eb jen\u00eb ato tregues q\u00eb p\u00ebrputhen me q\u00ebllimet dhe detyrat tuaja. K\u00ebto skedar\u00eb jan\u00eb thjesht magne udh\u00ebheq\u00ebse, p\u00ebr t'ju b\u00ebr\u00eb q\u00eb t\u00eb kontaktoni nj\u00eb konsultant p\u00ebr zhvillimin e sistemit KPI. Prandaj, nuk rekomandoj aspak q\u00eb t\u00eb merrni template t\u00eb tjer\u00eb dhe t'i p\u00ebrdorni p\u00ebr llogaritjen e treguesve t\u00eb performanc\u00ebs p\u00ebr punonj\u00ebsit tuaj. M\u00eb n\u00eb fund, ata jan\u00eb tregues ky\u00e7, jo t\u00eb vetmit dhe t\u00eb p\u00ebrgjithsh\u00ebm.&nbsp;<\/p>\n<p>Po, zhvillimi i nj\u00eb sistemi KPI k\u00ebrkon koh\u00eb, por pasi ta b\u00ebni nj\u00eb her\u00eb, do t\u00eb \u00e7lironi veten nga nj\u00eb mori problemesh me punonj\u00ebsit dhe do t\u00eb jeni n\u00eb gjendje t\u00eb menaxhoni nj\u00eblloj si ekipin n\u00eb zyr\u00eb, ashtu edhe punonj\u00ebsit n\u00eb distanc\u00eb.&nbsp;<\/p>\n<h3>Numri i treguesve KPI nuk duhet t\u00eb jet\u00eb shum\u00eb i madh.<\/h3>\n<p>Optimumi \u00ebsht\u00eb nga 3 deri n\u00eb 10. Nj\u00eb num\u00ebr i madh KPI-sh shp\u00ebrndan fokusin e punonj\u00ebsve mbi q\u00ebllimet dhe ul efikasitetin e pun\u00ebs. Sidomos jan\u00eb joefikase KPI-t\u00eb e pakta, rutinale, t\u00eb lidhura jo me makroproceset, por me numrin e faqeve t\u00eb kontratave, rreshtave t\u00eb teksteve, numrit t\u00eb karaktereve, etj. (k\u00ebt\u00eb tez\u00eb mund ta ilustrojm\u00eb me konceptin \"Kodu Indian\" ose \"Glitch\", kur n\u00eb Indi n\u00eb mes t\u00eb viteve 80 ishte e zakonshme t\u00eb paguheshin programuesit sipas numrit t\u00eb rreshtave t\u00eb kodit t\u00eb shkruar. Kjo \u00e7onte n\u00eb zvog\u00eblimin e cil\u00ebsis\u00eb s\u00eb kodit, b\u00ebhej si pasta e zgjatur, jo objekt-orientuar, me nj\u00eb num\u00ebr t\u00eb madh gabimesh).<\/p>\n<p>Disa nga treguesit KPI duhet t\u00eb lidhen me pun\u00ebn individuale t\u00eb punonj\u00ebsit ose t\u00eb departamentit, nd\u00ebrsa disa duhet t\u00eb jen\u00eb integrale, t\u00eb p\u00ebrgjithshme p\u00ebr t\u00eb gjith\u00eb kompanin\u00eb (p\u00ebr shembull, numri i gabimeve t\u00eb zbuluara \u00ebsht\u00eb nj\u00eb tregues individual, nd\u00ebrsa t\u00eb ardhurat jan\u00eb nj\u00eb arritje e t\u00eb gjitha departamentit n\u00eb p\u00ebrgjith\u00ebsi). K\u00ebshtu, punonj\u00ebsve u komunikohen q\u00ebllimet e duhura t\u00eb kompanis\u00eb dhe ata kuptojn\u00eb se brenda kompanis\u00eb \u00ebsht\u00eb vendosur nj\u00eb barazpesh\u00eb nd\u00ebrmjet pun\u00ebs individuale dhe asaj ekipore.<\/p>\n<h3>Po, v\u00ebrtet ka profesione ku \u00ebsht\u00eb e v\u00ebshtir\u00eb ose e pamundur t\u00eb aplikohen KPI-t\u00eb.<\/h3>\n<p>Kjo \u00ebsht\u00eb para s\u00eb gjithash p\u00ebr profesionet krijuese, zhvilluesit, programuesit, hulumtuesit, shkenc\u00ebtar\u00ebt, etj. Puna e tyre \u00ebsht\u00eb e v\u00ebshtir\u00eb p\u00ebr t'u matur me or\u00eb, linja, sepse \u00ebsht\u00eb nj\u00eb pun\u00eb me inteligjenc\u00eb t\u00eb lart\u00eb, e lidhur me nj\u00eb punim t\u00eb thell\u00eb t\u00eb detajeve t\u00eb problemit, etj. P\u00ebr k\u00ebta punonj\u00ebs mund t\u00eb aplikohen KPI motivues, p\u00ebr shembull, t\u00eb shp\u00ebrblehen n\u00ebse kompania arrin planin p\u00ebr t\u00eb ardhurat, por koeficient\u00ebt individual\u00eb p\u00ebr ta jan\u00eb nj\u00eb zgjidhje jasht\u00ebzakonisht e diskutueshme dhe e v\u00ebshtir\u00eb.<\/p>\n<p>P\u00ebr t\u00eb kuptuar pasojat reale t\u00eb futjes s\u00eb KPI p\u00ebr k\u00ebto profesionet, shihni gjendjen e ndihm\u00ebs poliklinike n\u00eb vendin ton\u00eb (dhe jo vet\u00ebm). Q\u00eb kur mjek\u00ebt kishin standarde p\u00ebr kohe vizitash p\u00ebr pacient\u00ebt, plot\u00ebsimin e dokumentacionit dhe udh\u00ebzime t\u00eb tjera t\u00eb vlefshme p\u00ebr sjelljen me pacient\u00ebt, poliklinikat shtet\u00ebrore jan\u00eb shnd\u00ebrruar n\u00eb nj\u00eb filiale t\u00eb ferrit. Nga ky k\u00ebndv\u00ebshtrim, klinikat private kan\u00eb treguar m\u00eb shum\u00eb profesionaliz\u00ebm, t\u00eb cilat ngrihen KPI, por n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb kan\u00eb rezervuar koh\u00eb p\u00ebr pacient\u00ebt, pra s\u00eb pari punojn\u00eb p\u00ebr besnik\u00ebrin\u00eb dhe madje dashurin\u00eb e pacientit p\u00ebr klinik\u00ebn dhe mjek\u00ebt konkret\u00eb. Dhe me k\u00ebt\u00eb radh\u00eb, plani p\u00ebr t\u00eb ardhurat dhe vizitat do t\u00eb realizohet automatikisht.<\/p>\n<p>Punonj\u00ebsi hyn n\u00eb kompani p\u00ebr t\u00eb exchange njohurit\u00eb dhe p\u00ebrvoj\u00ebn e tij n\u00eb para, dhe njohurit\u00eb dhe p\u00ebrvoja duhet t\u00eb sjellin nj\u00eb rezultat t\u00eb caktuar sipas q\u00ebllimeve t\u00eb biznesit. Vendosja e objektivave KPI p\u00ebr t\u00eb nuk \u00ebsht\u00eb di\u00e7ka e keqe, antibeze dhe e pahijshme. P\u00ebrkundrazi, me zhvillimin e duhur t\u00eb sistemit t\u00eb treguesve ky\u00e7, punonj\u00ebsi sheh drejtimin p\u00ebr t\u00eb cilin duhet t\u00eb l\u00ebviz\u00eb dhe mund t\u00eb zgjedh\u00eb se ku p\u00ebrvoja e tij do t\u00eb jet\u00eb m\u00eb e aplikueshme dhe puna e efektshme.<\/p>\n<p>Fatkeq\u00ebsisht, KPI nuk \u00ebsht\u00eb entiteti i vet\u00ebm q\u00eb \u00ebsht\u00eb demonizuar n\u00eb mjedisin e biznesit dhe \u00ebsht\u00eb shnd\u00ebrruar n\u00eb nj\u00eb mjet frike. Kjo \u00ebsht\u00eb e gabuar, sepse KPI, si dhe CRM, ERP dhe diagrami Gantt, jan\u00eb thjesht mjete t\u00eb p\u00ebrshtatshme p\u00ebr menaxhim dhe dialog midis punonj\u00ebsve dhe drejtuesve t\u00eb tyre. KPI funksionojn\u00eb shk\u00eblqyer n\u00ebse jan\u00eb t\u00eb arsyesh\u00ebm. Prandaj, gjith\u00e7ka \u00ebsht\u00eb n\u00eb duar tuaja. Personalish, p\u00ebr bizneset e vogla dhe t\u00eb mesme, shoh nj\u00eb kombinim ideal t\u00eb CRM, automatizimit t\u00eb shitjeve dhe KPI t\u00eb automatizuar. Tani, n\u00eb kushte t\u00eb pasiguris\u00eb ekonomike pas COVID-it, ky kombinim \u00ebsht\u00eb n\u00eb gjendje t\u00eb ristrukturoj\u00eb ekipin dhe t\u00eb rip\u00ebrshtat\u00eb biznesin. Pse jo?<\/p>\n<p>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/522260\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041b\u044e\u0431\u0438\u0442\u0435 \u043b\u0438 \u0432\u044b KPI? \u041f\u043e\u043b\u0430\u0433\u0430\u044e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435\u0442. \u0422\u0440\u0443\u0434\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043d\u0435 \u043f\u043e\u0441\u0442\u0440\u0430\u0434\u0430\u043b \u043e\u0442 KPI \u0432 \u0442\u043e\u043c \u0438\u043b\u0438 \u0438\u043d\u043e\u043c \u0432\u0438\u0434\u0435: \u043a\u0442\u043e-\u0442\u043e \u043d\u0435 \u0434\u043e\u0442\u044f\u0433\u0438\u0432\u0430\u043b \u0434\u043e \u0446\u0435\u043b\u0435\u0432\u044b\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439, \u043a\u0442\u043e-\u0442\u043e \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0439 \u043e\u0446\u0435\u043d\u043a\u043e\u0439, \u0430 \u043a\u0442\u043e-\u0442\u043e \u043f\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043b, \u0443\u0432\u043e\u043b\u0438\u043b\u0441\u044f, \u043d\u043e \u0442\u0430\u043a \u0438 \u043d\u0435 \u0441\u043c\u043e\u0433 \u0443\u0437\u043d\u0430\u0442\u044c, \u0438\u0437 \u0447\u0435\u0433\u043e \u0441\u043e\u0441\u0442\u043e\u044f\u043b\u0438 \u0442\u0435 \u0441\u0430\u043c\u044b\u0435 KPI, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0434\u0430\u0436\u0435 \u0443\u043f\u043e\u043c\u044f\u043d\u0443\u0442\u044c \u0431\u043e\u044f\u043b\u0438\u0441\u044c. \u0418 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":96119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-96118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041b\u044e\u0431\u0438\u0442\u0435 \u043b\u0438 \u0432\u044b KPI? \u041f\u043e\u043b\u0430\u0433\u0430\u044e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435\u0442.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"sq_AL\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u042d\u0442\u0438 \u0431\u0435\u0437\u0443\u043c\u043d\u044b\u0435 KPI | ProHoster\" \/>\n\t\t<meta property=\"og:description\" content=\"\u041b\u044e\u0431\u0438\u0442\u0435 \u043b\u0438 \u0432\u044b KPI? \u041f\u043e\u043b\u0430\u0433\u0430\u044e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435\u0442.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2020-10-08T05:43:11+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2020-10-08T05:43:11+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47K\u00ebto KPI t\u00eb \u00e7mendura | ProHoster","description":"A e doni KPI-t\u00eb? 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