{"id":96118,"date":"2020-10-08T07:43:11","date_gmt":"2020-10-08T05:43:11","guid":{"rendered":"https:\/\/prohoster.info\/blog\/administrirovanie\/eti-bezumnye-kpi"},"modified":"2020-10-08T07:43:11","modified_gmt":"2020-10-08T05:43:11","slug":"eti-bezumnye-kpi","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi","title":{"rendered":"K\u00ebto KPI t\u00eb \u00e7mendura","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>A e doni KPI-t? Mendoj se jo. \u00cbsht\u00eb e v\u00ebshtir\u00eb t\u00eb gjesh dik\u00eb q\u00eb nuk ka vuajtur nga KPI-t n\u00eb nj\u00eb form\u00eb ose nj\u00eb tjet\u00ebr: dikush nuk arriti n\u00eb objektivat e p\u00ebrcaktuara, dikush u p\u00ebrball me vler\u00ebsimin subjektiv, dhe dikush punoi, u largua, por nuk arriti ta kuptoj\u00eb asnj\u00ebher\u00eb se \u00e7far\u00eb ishin ato KPI-t q\u00eb n\u00eb firm\u00eb e shqet\u00ebsonin. Dhe duket si nj\u00eb gj\u00eb e mir\u00eb: n\u00eb indikatorin t\u00eb transmetohet q\u00ebllimi i kompanis\u00eb, b\u00ebn gjith\u00e7ka p\u00ebr arritjen e tij, n\u00eb fund t\u00eb muajit merr nj\u00eb bonus ose shp\u00ebrblim tjet\u00ebr. Nj\u00eb loj\u00eb transparente, me baste t\u00eb ndershme. Por jo, KPI-t jan\u00eb shnd\u00ebrruar n\u00eb nj\u00eb monstruoz dhe t\u00eb pak\u00ebndsh\u00ebm, i cili vazhdon t\u00eb nxis\u00eb ata q\u00eb nuk jan\u00eb t\u00eb kujdessh\u00ebm, por nuk u jep asgj\u00eb punonj\u00ebsve t\u00eb zellsh\u00ebm. Di\u00e7ka nuk shkon me k\u00ebta tregues!&nbsp;<\/p>\n<p>Kam p\u00ebr ta th\u00ebn\u00eb: n\u00ebse nuk i doni KPI-t, n\u00eb kompanin\u00eb tuaj thjesht nuk din\u00eb si t'i p\u00ebrgatisin. Ose ndoshta ju jeni zhvillues.&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/0715f3c2c9f7616e3b113e527ab18296.png\" style=\"display:block;margin: 0 auto;\" \/>Kur n\u00eb kompanin\u00eb e gjith\u00eb punonj\u00ebsve u v\u00ebn\u00eb nj\u00eb KPI t\u00eb nj\u00ebjt\u00eb<\/p>\n<blockquote>\n<p><em>Disclaimer. Ky artikull \u00ebsht\u00eb nj\u00eb opinion personal i nj\u00eb punonj\u00ebsi, i cili mund t\u00eb p\u00ebrputhet ose t\u00eb mos p\u00ebrputhet me pozit\u00ebn e kompanis\u00eb.<\/em><\/p>\n<\/blockquote>\n<h3>KPI-t jan\u00eb t\u00eb nevojshme. Pik\u00eb.<\/h3>\n<p>P\u00ebr t\u00eb filluar, do t\u00eb b\u00ebj nj\u00eb ndales\u00eb lirike dhe do t\u00eb shpjegoj pozit\u00ebn time t\u00eb bazuar n\u00eb p\u00ebrvoj\u00eb. KPI-t\u00eb jan\u00eb me t\u00eb v\u00ebrtet\u00eb t\u00eb nevojshme dhe ka arsye p\u00ebr k\u00ebt\u00eb.<\/p>\n<ul>\n<li>\n<p>N\u00eb kushte t\u00eb nj\u00eb ekipi t\u00eb shp\u00ebrndar\u00eb, t\u00eb larg\u00ebt dhe t\u00eb izoluara, KPI-t\u00eb jan\u00eb nj\u00eb m\u00ebnyr\u00eb p\u00ebr t\u00eb deleguar jo vet\u00ebm detyra, por edhe vler\u00ebsimin e rezultateve. \u00c7do an\u00ebtar i ekipit mund t\u00eb shoh\u00eb se sa shpejt po shkonte drejt objektivave dhe t\u00eb rregulloj\u00eb angazhimin e tij, t\u00eb ri-shp\u00ebrndaj\u00eb p\u00ebrpjekjet.<\/p>\n<\/li>\n<li>\n<p>Peshat e treguesve KPI qartazi demonstrojn\u00eb p\u00ebrpar\u00ebsin\u00eb e detyrave, dhe punonj\u00ebsit nuk do t\u00eb mund t\u00eb kryejn\u00eb vet\u00ebm ndihma t\u00eb lehta apo vet\u00ebm ato q\u00eb u p\u00eblqejn\u00eb.&nbsp;<\/p>\n<\/li>\n<li>\n<p>KPI \u2014 \u00ebsht\u00eb nj\u00eb vektor i qart\u00eb dhe i duksh\u00ebm p\u00ebr l\u00ebvizjen e punonj\u00ebsit brenda kompanis\u00eb: ke nj\u00eb plan, punon sipas tij. Zgjidh mjetet, metodat dhe qasjet, por b\u00ebj mir\u00eb t\u00eb afrohesh sa m\u00eb shum\u00eb drejt q\u00ebllimit.<\/p>\n<\/li>\n<li>\n<p>KPI-t\u00eb bashkojn\u00eb dhe ofrojn\u00eb nj\u00eb efekt t\u00eb vog\u00ebl konkurrues brenda kompanis\u00eb. Nj\u00eb konkurenc\u00eb e mir\u00eb brenda ekipit e shtyn biznesin drejt fitimit.&nbsp;<\/p>\n<\/li>\n<li>\n<p>Fal\u00eb KPI, progresi i \u00e7do punonj\u00ebsi b\u00ebhet i duksh\u00ebm, tensioni brenda kolektivit zbutet, dhe vler\u00ebsimi i pun\u00ebs s\u00eb \u00e7do personi merr nj\u00eb form\u00eb t\u00eb dukshme dhe t\u00eb provueshme.<\/p>\n<\/li>\n<\/ul>\n<p>Sigurisht, kjo \u00ebsht\u00eb e r\u00ebnd\u00ebsishme vet\u00ebm n\u00ebse KPI-t\u00eb e zgjedhura p\u00ebrputhen me nj\u00eb s\u00ebr\u00eb k\u00ebrkesash.<\/p>\n<h2>Ku \u00ebsht\u00eb kufiri i normalitetit t\u00eb KPI-ve?<\/h2>\n<p>Megjith\u00ebse ky artikull \u00ebsht\u00eb nj\u00eb mendim personal, dua t\u00eb theksoj arsyet e k\u00ebsaj interesi t\u00eb thell\u00eb p\u00ebr tem\u00ebn e KPI-ve. Faktikisht, n\u00eb versionin <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>RegionSoft CRM 7.0<\/u><\/a><\/noindex> ka mb\u00ebrritur nj\u00eb moduli i mrekulluesh\u00ebm p\u00ebr llogaritjen e KPI-ve: tani n\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>sistemin CRM<\/u><\/a><\/noindex> mund t\u00eb krijohen tregues t\u00eb \u00e7do kompleksiteti me \u00e7do vler\u00ebsim dhe pesh\u00eb. Kjo \u00ebsht\u00eb e p\u00ebrshtatshme dhe logjike: n\u00eb CRM regjistrohen t\u00eb gjitha veprimet dhe arritjet (treguesit) p\u00ebr \u00e7do punonj\u00ebs t\u00eb kompanis\u00eb, dhe mbi k\u00ebt\u00eb baz\u00eb kalkulohen vlerat KPI. Ne tashm\u00eb kemi shkruar dy artikuj t\u00eb m\u00ebdhenj p\u00ebr k\u00ebt\u00eb tem\u00eb, ata ishin akademik\u00eb dhe serioz\u00eb. Ky artikull do t\u00eb jet\u00eb i ashp\u00ebr, sepse kompanit\u00eb i trajtojn\u00eb KPI-t\u00eb si nj\u00eb karot\u00eb, nj\u00eb t\u00ebrheqje, nj\u00eb raport, nj\u00eb formalitet etj. Nd\u00ebrkoh\u00eb, kjo \u00ebsht\u00eb nj\u00eb mjet menaxhimi dhe nj\u00eb gj\u00eb e shk\u00eblqyer p\u00ebr matjen e rezultateve. Por p\u00ebr \u00e7udi, t\u00eb gjith\u00ebve iu p\u00eblqen shum\u00eb m\u00eb tep\u00ebr t\u00eb b\u00ebjn\u00eb nga KPI nj\u00eb arm\u00eb masive shkat\u00ebrrimi t\u00eb motivimit dhe shuarjes s\u00eb shpirtit t\u00eb punonj\u00ebsve.<\/p>\n<p>Pra, KPI-t\u00eb duhet t\u00eb jen\u00eb t\u00eb matshme, t\u00eb sakta, t\u00eb realizueshme - k\u00ebt\u00eb e dim\u00eb t\u00eb gjith\u00eb. Por mjaft shpesh nuk flitet p\u00ebr faktin se treguesit KPI duhet t\u00eb jen\u00eb para s\u00eb gjithash t\u00eb p\u00ebrshtatsh\u00ebm. Le t\u00eb kalojm\u00eb n\u00eb pika.<\/p>\n<h3>Kjo nuk duhet t\u00eb jet\u00eb nj\u00eb grup rast\u00ebsor treguesish<\/h3>\n<p>T\u00eb dh\u00ebnat duhet t\u00eb mb\u00ebshteten n\u00eb profilin e biznesit, objektivat e kompanis\u00eb dhe mund\u00ebsit\u00eb e punonj\u00ebsve. T\u00eb gjitha k\u00ebto duhet t\u00eb jen\u00eb t\u00eb formularizuara qart\u00eb n\u00eb dokumentacionin e sistemit KPI (t\u00eb cilin duhet ta siguroni p\u00ebr \u00e7do punonj\u00ebs). Prioritizoni objektivat e arritshme duke caktuar p\u00ebr secilin kategori r\u00ebnd\u00ebsie p\u00ebrmes peshave KPI, zhvilloni tregues individual p\u00ebr \u00e7do punonj\u00ebs ve\u00e7 e ve\u00e7 ose p\u00ebr grupin e punonj\u00ebsve. Nuk lejohet q\u00eb:<\/p>\n<p>a) KPI t\u00eb ishin t\u00eb nd\u00ebrlidhura, dometh\u00ebn\u00eb p\u00ebr realizimin e KPI-ve individuale t\u00eb nj\u00eb punonj\u00ebsi t\u00eb ndikonte puna e punonj\u00ebsve t\u00eb tjer\u00eb (<em>klasika 1: marketeri sjell lidhe, nd\u00ebrsa KPI i tij \u00ebsht\u00eb v\u00ebllimi i shitjeve, n\u00ebse dhoma e shitjeve nuk punon si\u00e7 duhet, marketingu vuante, i cili nuk mund t\u00eb ndihmoj\u00eb koleg\u00ebt; klasika 2: KPI e testuesit p\u00ebrfshijn\u00eb shpejt\u00ebsin\u00eb e rregullimit t\u00eb gabimeve, p\u00ebr t\u00eb cilin ai gjithashtu nuk ka praktikisht ndikim.<\/em>);<\/p>\n<p>b) KPI t\u00eb kopjoheshin verb\u00ebrisht p\u00ebr t\u00eb gjith\u00eb punonj\u00ebsit (\"o t\u00eb b\u00ebjm\u00eb realizimin e planit t\u00eb shitjeve KPI p\u00ebr t\u00eb gjith\u00eb kompanin\u00eb zhvilluese\" - kjo nuk \u00ebsht\u00eb e pranueshme, por t'i b\u00ebni coefficient e arritjes s\u00eb q\u00ebllimit t\u00eb p\u00ebrgjithsh\u00ebm nj\u00eb arsyetim p\u00ebr shp\u00ebrblim - \u00ebsht\u00eb plot\u00ebsisht e pranueshme);<\/p>\n<p>b) KPI ndikonin n\u00eb cil\u00ebsin\u00eb e pun\u00ebs, pra matja numerike do t\u00eb ishte n\u00eb d\u00ebm t\u00eb vler\u00ebsimit cil\u00ebsor.<\/p>\n<h3>Kjo nuk duhet t\u00eb jet\u00eb nj\u00eb matric\u00eb me vler\u00ebsime subjektive.<\/h3>\n<p>N\u00eb mendje m\u00eb vijn\u00eb menj\u00ebher\u00eb matricat KPI nga puna ime e par\u00eb \u2014 nj\u00eb fest\u00eb e pavler\u00ebsis\u00eb dhe subjektivitetit, ku punonj\u00ebsit nd\u00ebshkoheshin, n\u00eb kuptimin e v\u00ebrtet\u00eb t\u00eb fjal\u00ebs, me nota negative p\u00ebr sjelljen (v\u00ebndosnin -2 p\u00ebr \"sjelljen n\u00eb kompani\" dhe zvog\u00eblonin t\u00eb gjith\u00eb bonusin me 70%). Po, KPI-t\u00eb jan\u00eb t\u00eb ndryshme: ato motivojn\u00eb ose frik\u00ebsojn\u00eb, realizohen ose manipulohen, e b\u00ebjn\u00eb biznesin t\u00eb duket jasht\u00ebzakonisht i shk\u00eblqyer ose e fundosin p\u00ebrfundimisht kompanin\u00eb. Por problemi nuk \u00ebsht\u00eb te KPI-t\u00eb, por tek mendjet e atyre q\u00eb merren me to. KPI-t\u00eb subjektive jan\u00eb ato q\u00eb lidhen me karakteristika \"vler\u00ebsuese\", si\u00e7 jan\u00eb: \"gatishm\u00ebria p\u00ebr t\u00eb ndihmuar koleg\u00ebt\", \"ndjekja e etik\u00ebs korportative\", \"pranimi i kultur\u00ebs korportative\", \"orientimi drejt rezultateve\", \"mendimi pozitiv\". K\u00ebto vler\u00ebsime jan\u00eb nj\u00eb mjet i fuqish\u00ebm n\u00eb duar e atyre q\u00eb vler\u00ebsojn\u00eb, p\u00ebrfshir\u00eb departamentin e burimeve njer\u00ebzore. Fatkeq\u00ebsisht, shpesh ekzistenca e till\u00eb e KPI-ve e shnd\u00ebrron t\u00ebr\u00eb sistemin n\u00eb nj\u00eb arm\u00eb t\u00eb p\u00ebrleshjeve korporative, metod\u00eb p\u00ebr t\u00eb afruar t\u00eb preferuarit dhe p\u00ebr t\u00eb larguar punonj\u00ebsit q\u00eb nuk jan\u00eb t\u00eb dobish\u00ebm (nuk jan\u00eb gjithmon\u00eb punonj\u00ebs t\u00eb k\u00ebqij).<\/p>\n<p>P\u00ebr shkak t\u00eb pranishm\u00ebris\u00eb s\u00eb vler\u00ebsimeve subjektive n\u00eb KPI (zakonisht, kjo \u00ebsht\u00eb nj\u00eb sistem pik\u00ebsh ose shkall\u00eb +-), ekziston vet\u00ebm nj\u00eb zgjidhje: ato nuk duhet t\u00eb jen\u00eb n\u00eb ndonj\u00eb form\u00eb. N\u00ebse d\u00ebshironi t\u00eb inkurajoni cil\u00ebsit\u00eb personale, implementoni gamifikimin n\u00eb portalin korporativ, monedh\u00ebn e brendshme, ngjit\u00ebset, paketimet, madje ndihmoni me butona. KPI \u00ebsht\u00eb p\u00ebr objektivat e biznesit dhe p\u00ebr pun\u00ebn. Mos lejoni formimin e nj\u00eb grupi me ndarje t\u00eb qarta klanesh brenda kompanis\u00eb, t\u00eb cilat do t\u00eb luftojn\u00eb m\u00eb shum\u00eb sesa t\u00eb \u00e7ojn\u00eb kompanin\u00eb tuaj drejt objektivave t\u00eb caktuara.<\/p>\n<h3>Bizneset e vogla kan\u00eb nevoj\u00eb p\u00ebr KPI. \u00c7do biznes ka nevoj\u00eb p\u00ebr KPI.<\/h3>\n<p>T\u00eb them t\u00eb drejt\u00ebn: nuk kam par\u00eb shpesh KPI n\u00eb bizneset e vogla, zakonisht implementimi i sistemit t\u00eb treguesve t\u00eb performanc\u00ebs fillon me bizneset e mesme. N\u00eb bizneset e vogla zakonisht ka nj\u00eb plan shitjesh dhe kaq. Kjo \u00ebsht\u00eb shum\u00eb keq, sepse kompania humb nga syt\u00eb treguesit e pun\u00ebs dhe faktor\u00ebt q\u00eb ndikojn\u00eb n\u00eb to. Nj\u00eb lidhje e mir\u00eb p\u00ebr bizneset e vogla: <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>Sistemi CRM<\/u><\/a><\/noindex> + KPI, pasi t\u00eb dh\u00ebnat do t\u00eb mblidhen bazuar n\u00eb klient\u00ebt, marr\u00ebveshjet dhe ngjarjet e futur, dhe koeficient\u00ebt do t\u00eb llogariten gjithashtu n\u00eb m\u00ebnyr\u00eb automatike. Kjo do t\u00eb b\u00ebj\u00eb q\u00eb proceset rutinore t\u00eb b\u00ebhen m\u00eb kompakte dhe t\u00eb kursejn\u00eb koh\u00eb p\u00ebr plot\u00ebsimin e raporteve t\u00eb ndyshme. N\u00ebse d\u00ebshironi t\u00eb m\u00ebsoni si ta b\u00ebni k\u00ebt\u00eb lidhje t\u00eb p\u00ebrballueshme, t\u00eb leverdisshme dhe funksionale, <noindex><a rel=\"nofollow\" href=\"https:\/\/docs.google.com\/forms\/d\/1cp9He-6ZByxssmPLVjuAxtsy4mOvFYahm3fP5TqrZyQ\/edit?usp=sharing\"><u>lini kontaktet n\u00eb tabel\u00eb<\/u><\/a><\/noindex> (bonus brenda) \u2014 do t'ju kontaktojn\u00eb.&nbsp;<\/p>\n<h3>KPI jan\u00eb ngusht\u00ebsisht t\u00eb lidhura me proceset e biznesit<\/h3>\n<p>T\u00eb fut\u00ebsh KPI n\u00eb nj\u00eb mjedis t\u00eb paq\u00ebndruesh\u00ebm \u00ebsht\u00eb mjaft e v\u00ebshtir\u00eb, sepse nuk ka nj\u00eb vizion sistematik t\u00eb q\u00ebllimeve dhe rezultateve t\u00eb d\u00ebshiruara. P\u00ebr m\u00eb tep\u00ebr, mungesa e proceseve t\u00eb biznesit n\u00eb kompani e ngarkon menj\u00ebher\u00eb me shum\u00eb faktor\u00eb efikasitetin e pun\u00ebs: vonesa n\u00eb afate, humbje p\u00ebrgjegj\u00ebsish, shp\u00ebrndarje t\u00eb paq\u00ebndrueshme t\u00eb detyrave, kalimi i detyrave te nj\u00eb punonj\u00ebs q\u00eb \u201cmerr p\u00ebrsip\u00ebr gjith\u00e7ka\u201d (dhe do t\u00eb p\u00ebrmbush\u00eb ndoshta vet\u00ebm KPI-n\u00eb n\u00eb nivelin e ngarkes\u00ebs me detyra dhe stresin).&nbsp;<\/p>\n<p>Rruga optimale: rishikoni proceset e biznesit (pik\u00ebrisht rishikoni, sepse realisht ato ekzistojn\u00eb p\u00ebr t\u00eb gjith\u00eb, por n\u00eb gjendje t\u00eb ndryshme) \u2192 vendosni <noindex><a rel=\"nofollow\" href=\"https:\/\/www.regionsoft.ru\/\"><u>sistemin CRM,<\/u><\/a><\/noindex> ku fillon mbledhja e t\u00eb gjitha parametrave t\u00eb pun\u00ebs operative \u2192 t\u00eb automatizosh proceset e biznesit n\u00eb CRM \u2192 t\u00eb implementosh KPI (n\u00eb m\u00ebnyr\u00eb m\u00eb t\u00eb mir\u00eb n\u00eb CRM, p\u00ebr t\u00eb llogaritur parametrat automatikisht, k\u00ebshtu q\u00eb punonj\u00ebsit mund t\u00eb shohin progresin e tyre dhe t\u00eb kuptojn\u00eb p\u00ebr \u00e7far\u00eb konsiston sistemi i tyre KPI) \u2192 t\u00eb llogaritet KPI dhe paga n\u00eb m\u00ebnyr\u00eb automatike.<\/p>\n<p>K\u00ebto hapa, p\u00ebr mendimin tim, i kemi realizuar n\u00eb RegionSoft CRM. Shikoni se si realizojm\u00eb KPI t\u00eb thjeshta dhe t\u00eb komplikuara (t\u00eb avancuara). Sigurisht, nuk e njoh funkcionalitetin e t\u00eb gjitha CRM-ve n\u00eb bot\u00eb, por disa 15-20 sisteme t\u00eb dob\u00ebta, por mund t\u00eb them me forc\u00eb: mekanizmi \u00ebsht\u00eb unik. Mjaft me tregimet, le t\u00eb diskutojm\u00eb m\u00eb tej tem\u00ebn.<\/p>\n<p>Konfigurimi bazik i KPI<center><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/embedd.srv.habr.com\/iframe\/5f7c4ffe9dfa90c96f49dbee\" frameborder=\"0\" allowfullscreen><\/iframe><\/center><\/p>\n<p>Konfigurimi i avancuar i KPI<center><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/embedd.srv.habr.com\/iframe\/5f7c503951ad1fc9585b089e\" frameborder=\"0\" allowfullscreen><\/iframe><\/center><\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/42afd024b6ddb67d6e40c91e336b5df4.png\" style=\"display:block;margin: 0 auto;\" \/>K\u00ebshtu duket monitorimi p\u00ebr punonj\u00ebsit e kompanive q\u00eb punojn\u00eb me RegionSoft CRM. Ky dashboard i rehatsh\u00ebm dhe vizual mund\u00ebson vler\u00ebsimin e progresit t\u00eb pun\u00ebs dhe korrigjimin e dit\u00ebs s\u00eb pun\u00ebs. Menaxheri gjithashtu mund t\u00eb shqyrtoj\u00eb t\u00eb dh\u00ebnat e t\u00eb gjith\u00eb punonj\u00ebsve dhe t\u00eb ndryshoj\u00eb taktik\u00ebn e pun\u00ebs brenda periudh\u00ebs, n\u00ebse \u00ebsht\u00eb e nevojshme.<\/p>\n<h3>Mund t\u00eb punoni shum\u00eb mir\u00eb dhe t\u00eb mos realizoni asnj\u00eb KPI<\/h3>\n<p>Kryesisht, kjo \u00ebsht\u00eb nj\u00eb t\u00eb met\u00eb e punonj\u00ebsve perfekshionist\u00eb, t\u00eb cil\u00ebt e \u00e7ojn\u00eb detyrat e tyre n\u00eb p\u00ebrkryerje dhe shpenzojn\u00eb shum\u00eb koh\u00eb p\u00ebr k\u00ebt\u00eb. Por, e nj\u00ebjta histori i p\u00ebrket thuajse t\u00eb gjith\u00ebve: mund t\u00eb sh\u00ebrbeni mjaft mir\u00eb dy klient\u00eb, t\u00eb cil\u00ebt sjellin secili 2.5 milion rubla, por at\u00ebher\u00eb nuk e p\u00ebrmbushni asnj\u00eb norm\u00eb me koh\u00ebn e sh\u00ebrbimit. P\u00ebr m\u00eb tep\u00ebr, pik\u00ebrisht \"fal\u00eb\" k\u00ebtyre KPI-ve, ne shpesh marrim sh\u00ebrbim t\u00eb papranuesh\u00ebm nga platformat e reklamave, agjencit\u00eb reklamuese, operator\u00ebt e komunikimit dhe kompani t\u00eb tjera \"n\u00eb fluks\": ata kan\u00eb tregues q\u00eb p\u00ebrcaktojn\u00eb shp\u00ebrblimin e tyre dhe \u00ebsht\u00eb n\u00eb interesin e tyre t\u00eb mbyllin nj\u00eb detyr\u00eb, sesa t\u00eb zgjidhin nj\u00eb problem. Dhe kjo \u00ebsht\u00eb nj\u00eb varg serioz gabimesh, sepse KPI-t\u00eb e menaxher\u00ebve m\u00eb t\u00eb lart\u00eb jan\u00eb t\u00eb lidhura me KPI-t\u00eb e menaxher\u00ebve m\u00eb t\u00eb ul\u00ebt dhe askush nuk do t\u00eb d\u00ebgjoj\u00eb k\u00ebrkes\u00ebn p\u00ebr ta rishikuar sistemin e treguesve. \u00cbsht\u00eb nj\u00eb gabim. N\u00ebse jeni nj\u00eb nga ata, inicojini ndryshimet, sepse her\u00ebt a von\u00eb, ndjekja e shp\u00ebrblimeve dhe koefficient\u00ebve do t\u00eb rezultoj\u00eb n\u00eb nj\u00eb mori ankesash nga klient\u00ebt (p\u00ebr t\u00eb cilat, sigurisht, ka nj\u00eb KPI t\u00eb vetin) dhe gjith\u00e7ka do t\u00eb jet\u00eb shum\u00eb e pak\u00ebndshme dhe m\u00eb e v\u00ebshtir\u00eb p\u00ebr t'u korrigjuar.<\/p>\n<p>Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb arsye, \u00ebsht\u00eb m\u00eb mir\u00eb t\u00eb vendosni disa lloje KPI, si p\u00ebr numrin e tiket\u00ebve (klient\u00ebve), p\u00ebr t\u00eb ardhurat, p\u00ebr t\u00eb ardhurat p\u00ebr klient dhe k\u00ebshtu me radh\u00eb. K\u00ebshtu, do t\u00eb mund t\u00eb shihni se cila pjes\u00eb e pun\u00ebs sjell m\u00eb shum\u00eb t\u00eb ardhura, cila pjes\u00eb \u00ebsht\u00eb n\u00eb r\u00ebnie dhe pse (p\u00ebr shembull, mosarritja e planit p\u00ebr klient\u00ebt e rinj mund t\u00eb flas\u00eb p\u00ebr marketing t\u00eb dob\u00ebt ose shitje t\u00eb dob\u00ebt; k\u00ebtu ju ndihmojn\u00eb raporte t\u00eb tjera \u2014 si profili i shitjeve p\u00ebr periudh\u00ebn dhe pipa e shitjeve).<\/p>\n<h3>KPI \u00ebsht\u00eb nj\u00eb p\u00ebrmbledhje e periudh\u00ebs, dhe jo nj\u00eb kontroll total.<\/h3>\n<p>KPI kurr\u00eb nuk \u00ebsht\u00eb kontroll. N\u00ebse punonj\u00ebsit tuaj plot\u00ebsojn\u00eb tabela t\u00eb p\u00ebrditshme\/javore, ku tregojn\u00eb sa koh\u00eb i zuri nj\u00eb detyr\u00eb, at\u00ebher\u00eb kjo nuk \u00ebsht\u00eb KPI. N\u00ebse punonj\u00ebsit tuaj vler\u00ebsojn\u00eb nj\u00ebri-tjetrin me nj\u00eb shkall\u00eb nga -2 deri n\u00eb +2, kjo nuk \u00ebsht\u00eb KPI. Po ashtu, kjo nuk \u00ebsht\u00eb kontroll, sepse t\u00eb gjitha detyrat dhe koha e tyre shkruhen pa logjik\u00eb, p\u00ebr t\u00eb shp\u00ebrndar\u00eb thjesht 8 or\u00eb, dhe vler\u00ebsimet nga koleg\u00ebt jepen m\u00eb shum\u00eb k\u00ebshtu: \"o, Vasja dhe Gosha pim\u00eb birra me mua, jan\u00eb djem t\u00eb humorit, +2 p\u00ebr ta\", \"Masha, e cila \u00ebsht\u00eb e r\u00ebnd\u00eb p\u00ebr mua, b\u00ebri 4 detyra t\u00eb m\u00ebdha, por kishte nj\u00eb pamje t\u00eb \u00e7uditshme, dhe qenka, 0 do t'i jap, do jem m\u00ebshirues, jo -2\".&nbsp;<\/p>\n<p>KPI \u00ebsht\u00eb vet\u00ebm nj\u00eb vler\u00ebsim i arritjes ose mosarrithjes s\u00eb treguesve t\u00eb matsh\u00ebm real\u00eb q\u00eb p\u00ebrputhen me objektivat e biznesit. Sapo KPI-t\u00eb t\u00eb shnd\u00ebrrohen n\u00eb nj\u00eb mjet p\u00ebr nd\u00ebshkim, ato b\u00ebhen nj\u00eb profaniz\u00ebm, sepse punonj\u00ebsit do t\u00eb ndjekin vet\u00ebm numrin m\u00eb atraktiv dhe \"fitimprur\u00ebs\", pa pasur pun\u00eb t\u00eb v\u00ebrtet\u00eb n\u00eb fronte t\u00eb tjera.<\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/0d2241566ad602f4397b4e3ceacb1318.png\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<h3>KPI nuk duhet t\u00eb torturojn\u00eb punonj\u00ebsit<\/h3>\n<p>Shpesh ndodh q\u00eb n\u00eb fund t\u00eb muajit, punonj\u00ebsit marrin skedar\u00eb t\u00eb m\u00ebdhenj Excel me 4-5 skeda, ku ata duhet t\u00eb shkruajn\u00eb KPI-t\u00eb e tyre dhe t\u00eb mbushin fushat e caktuara. Nj\u00eb lloj t\u00eb tortur\u00ebs:<\/p>\n<ul>\n<li>\n<p>t\u00eb shkruajn\u00eb \u00e7do detyr\u00eb t\u00eb tyre dhe t'i japin nj\u00eb vler\u00ebsim (psikologjikisht, ata q\u00eb jan\u00eb t\u00eb pafytyr\u00eb fitojn\u00eb ndaj atyre q\u00eb jan\u00eb vet\u00ebkritik\u00eb);<\/p>\n<\/li>\n<li>\n<p>t\u00eb vler\u00ebsojn\u00eb koleg\u00ebt;<\/p>\n<\/li>\n<li>\n<p>t\u00eb vler\u00ebsojn\u00eb shpirtin korporativ t\u00eb kompanis\u00eb;<\/p>\n<\/li>\n<li>\n<p>t\u00eb llogarisin koeficientin e tyre dhe n\u00ebse \u00ebsht\u00eb shum\u00eb m\u00eb i lart\u00eb ose m\u00eb i ul\u00ebt se mesatarja p\u00ebr periudhat e m\u00ebparshme, n\u00eb komentet e qelis\u00eb me vler\u00ebn t\u00eb shkruajn\u00eb nj\u00eb shpjegim p\u00ebrse ndodhi kjo (p\u00ebr shembull, \"Kam punuar mir\u00eb, sepse pata fat\") dhe nj\u00eb plan p\u00ebr zgjidhjen e problemit n\u00eb t\u00eb ardhmen (\"Nuk do t\u00eb punoj m\u00eb mir\u00eb\").&nbsp;<\/p>\n<\/li>\n<\/ul>\n<p>Shpresoj se askush nuk do ta marr\u00eb k\u00ebt\u00eb p\u00ebrvoj\u00eb reale si nj\u00eb udh\u00ebzues p\u00ebr veprim.<\/p>\n<p>Pra, KPI-t\u00eb duhet t\u00eb jen\u00eb t\u00eb dukshme, t\u00eb arritshme dhe transparente p\u00ebr punonj\u00ebsit, por punonj\u00ebsit nuk duhet t\u00eb g\u00ebnjejn\u00eb duke plot\u00ebsuar tabela, duke kujtuar detyrat e tyre dhe duke rikonstruktuar volumin e realizuar sipas dokumenteve dhe kontratave, duke llogaritur vet\u00eb treguesit e tyre etj. Viti 2020 \u00ebsht\u00eb koha e shk\u00eblqyer p\u00ebr llogaritjen automatike t\u00eb KPI-ve. Pa automatizim, sistemi i treguesve ky\u00e7 t\u00eb performanc\u00ebs mund t\u00eb rezultoj\u00eb jo vet\u00ebm joshkencor, por edhe d\u00ebmsh\u00ebm, sepse mbi baz\u00ebn e numrave dhe pik\u00ebve t\u00eb sajuara do t\u00eb merren vendime t\u00eb gabuara reale.<\/p>\n<h3>KPI-t\u00eb nuk jan\u00eb e gjith\u00eb sistemi i motivimit, por nj\u00eb pjes\u00eb e tij.<\/h3>\n<p>Nj\u00eb nga gabimet m\u00eb t\u00eb zakonshme \u00ebsht\u00eb t\u00eb mendohet se KPI-t\u00eb jan\u00eb gjith\u00e7ka p\u00ebr sistemin e motivimit. T\u00eb p\u00ebrs\u00ebris, ato jan\u00eb vet\u00ebm tregues t\u00eb rezultateve. Po, KPI-t\u00eb p\u00ebrfshijn\u00eb elemente nxit\u00ebse dhe jan\u00eb baz\u00eb p\u00ebr shp\u00ebrblimin e punonj\u00ebsve, por sistemi i motivimit \u00ebsht\u00eb gjithmon\u00eb nj\u00eb kombinim i formave materiale dhe jo-materiale t\u00eb shp\u00ebrblimit. K\u00ebtu hyn kultura korporative, komoditeti n\u00eb pun\u00eb, marr\u00ebdh\u00ebniet n\u00eb ekip, mund\u00ebsit\u00eb p\u00ebr avancim n\u00eb karrier\u00eb dhe t\u00eb tjer\u00eb faktor\u00eb. Mund t\u00eb jet\u00eb pik\u00ebrisht p\u00ebr shkak t\u00eb identifikimit t\u00eb k\u00ebtyre nocioneve q\u00eb KPI-t\u00eb p\u00ebrfshijn\u00eb tregues t\u00eb shpirtit korporativ dhe ndihm\u00ebsit e nd\u00ebrsjell\u00eb. Kjo, natyrisht, \u00ebsht\u00eb e gabuar.<\/p>\n<p>Dhe tani do t\u00eb sjell nj\u00eb z\u00eb t\u00eb pak\u00ebnaq\u00ebsis\u00eb nga lexuesit, por nj\u00eb ndryshim i r\u00ebnd\u00ebsish\u00ebm mes sistemit t\u00eb motivimit dhe sistemit KPI \u00ebsht\u00eb se motivimi duhet t\u00eb zhvillohet dhe t\u00eb implementohet nga specialist\u00ebt HR, kurse KPI \u00ebsht\u00eb detyra e menaxher\u00ebve dhe e kryetar\u00ebve t\u00eb departamenteve, t\u00eb cil\u00ebt e njohin mir\u00eb si q\u00ebllimet e biznesit ashtu edhe metrikat kryesore p\u00ebr arritjen e tyre. N\u00ebse n\u00eb kompanin\u00eb tuaj KPI-t\u00eb zhvillohen nga HR, KPI-ja juaj do t\u00eb jet\u00eb di\u00e7ka si kjo:<\/p>\n<p><img decoding=\"async\" alt=\"K\u00ebto KPI t\u00eb \u00e7mendura\" src=\"\/wp-content\/uploads\/2020\/10\/b1deb244587bbec4cd646fc34440cf7f.png\" style=\"display:block;margin: 0 auto;\" \/>E bukur, por s'kam iden\u00eb se \u00e7far\u00eb \u00ebsht\u00eb dhe si ta riprodhoj<\/p>\n<h4>KPI-ja duhet t\u00eb jet\u00eb e arsyeshme, numrat e rast\u00ebsish\u00ebm do t\u00eb \u00e7ojn\u00eb n\u00eb konflikte<\/h4>\n<p>N\u00ebse e dini se punonj\u00ebsit tuaj mesatarisht l\u00ebshojn\u00eb dy azhurnime n\u00eb muaj, rregullojn\u00eb 500 gabime dhe i sh\u00ebrbejn\u00eb 200 klient\u00ebve, planifikuar p\u00ebr 6 l\u00ebshime dhe 370 klient\u00eb do t\u00eb ishte i pamundur \u2014 kjo \u00ebsht\u00eb nj\u00eb zgjerim shum\u00eb i madh i tregut dhe nj\u00eb ngarkes\u00eb shum\u00eb e madhe p\u00ebr zhvillim (sepse do t\u00eb ket\u00eb gjithashtu shum\u00eb m\u00eb shum\u00eb gabime). Po ashtu, nuk mund t\u00eb vendosni nj\u00eb plan t\u00eb lart\u00eb p\u00ebr t\u00eb ardhurat n\u00ebse vendi \u00ebsht\u00eb n\u00eb nj\u00eb stagnim t\u00eb thell\u00eb dhe seksi juaj \u00ebsht\u00eb nd\u00ebr ata m\u00eb t\u00eb stagnuar. Nj\u00eb mosrealizim i thell\u00eb i planit demotivon punonj\u00ebsit, i b\u00ebn ata t\u00eb dyshojn\u00eb n\u00eb vetvete dhe n\u00eb efikasitetin e menaxhimit tuaj.<\/p>\n<p>Prandaj, KPI-t\u00eb duhet t\u00eb:&nbsp;<\/p>\n<ul>\n<li>\n<p>p\u00ebrputhen sakt\u00ebsisht me q\u00ebllimet e biznesit;<\/p>\n<\/li>\n<li>\n<p>p\u00ebrfshijn\u00eb n\u00eb formul\u00ebn e llogaritjes vet\u00ebm metrikat e v\u00ebrteta dhe t\u00eb kapshme n\u00eb kompani;<\/p>\n<\/li>\n<li>\n<p>t\u00eb mos p\u00ebrmbajn\u00eb vler\u00ebsime dhe karakteristika subjektive;<\/p>\n<\/li>\n<li>\n<p>t\u00eb pasqyrojn\u00eb drejtimin e shp\u00ebrblimit, jo t\u00eb nd\u00ebshkimit;<\/p>\n<\/li>\n<li>\n<p>t\u00eb korelojn\u00eb me vlerat reale t\u00eb treguesve p\u00ebr disa periudha;<\/p>\n<\/li>\n<li>\n<p>t\u00eb rriten ngadal\u00eb;<\/p>\n<\/li>\n<li>\n<p>t\u00eb ndryshojn\u00eb kur ndryshojn\u00eb q\u00ebllimet ose proceset e biznesit; KPI-t\u00eb e vjetra jan\u00eb qindra her\u00eb m\u00eb t\u00eb k\u00ebqija se kodi i vjet\u00ebr.<\/p>\n<\/li>\n<\/ul>\n<p>N\u00ebse punonj\u00ebsit jan\u00eb t\u00eb shqet\u00ebsuar p\u00ebr KPI-t\u00eb dhe arsyetojn\u00eb se nuk kan\u00eb mund\u00ebsi p\u00ebr t\u00eb p\u00ebrmbushur disa tregues, \u00ebsht\u00eb e r\u00ebnd\u00ebsishme ta d\u00ebgjoni at\u00eb: shpesh n\u00eb terren disa aspekte t\u00eb arritjes s\u00eb planit jan\u00eb shum\u00eb m\u00eb t\u00eb dukshme se sa nga karrigia menaxhuese (por kjo ndikon kryesisht n\u00eb bizneset e vogla dhe t\u00eb mesme).&nbsp;<\/p>\n<p>N\u00ebse KPI-ja \u00ebsht\u00eb e pap\u00ebrshtatshme, punonj\u00ebsit p\u00ebrfundojn\u00eb duke m\u00ebsuar t\u00eb adaptohen, dhe n\u00eb p\u00ebrfundim ju do t\u00eb merrni mashtrime, madje edhe vjedhje t\u00eb hapura. P\u00ebr shembull, nj\u00eb lidhje e paligjshme me nj\u00eb pasaport\u00eb tek operator\u00ebt e komunikimit ose vler\u00ebsime false nga mb\u00ebshtetje teknike. Kjo nuk b\u00ebn mir\u00eb p\u00ebr biznesin.<\/p>\n<h3>Nuk ka modele t\u00eb gatshme p\u00ebr KPI-t\u00eb.<\/h3>\n<p>N\u00eb internet dhe te konsultant\u00ebt mund t\u00eb gjeni oferta p\u00ebr shitjen e paketave t\u00eb gatshme t\u00eb KPI-ve. N\u00eb 90% t\u00eb rasteve, ato jan\u00eb ato skedar\u00ebt Excel q\u00eb p\u00ebrmenda m\u00eb lart, por p\u00ebrfaq\u00ebsojn\u00eb n\u00eb thelb nj\u00eb analiz\u00eb plane-reale p\u00ebr \u00e7do kompani. Nuk do t\u00eb ket\u00eb ato tregues q\u00eb i p\u00ebrgjigjen q\u00ebllimeve dhe detyrave tuaja. K\u00ebto skedar\u00eb jan\u00eb thjesht magnet\u00eb p\u00ebr lidership, q\u00eb ju nxisin t\u00eb kontaktoni nj\u00eb konsultant p\u00ebr zhvillimin e sistemit t\u00eb KPI-ve. Prandaj, nuk rekomandoj aspak q\u00eb t\u00eb merrni shabllone t\u00eb huaja dhe t'i p\u00ebrdorni ato p\u00ebr t\u00eb llogaritur treguesit kryesor\u00eb t\u00eb performanc\u00ebs p\u00ebr punonj\u00ebsit tuaj. N\u00eb fund t\u00eb fundit, ato jan\u00eb ky\u00e7, e jo universale.&nbsp;<\/p>\n<p>Po, zhvillimi i nj\u00eb sistemi KPI merr koh\u00eb, por pasi ta keni b\u00ebr\u00eb nj\u00eb her\u00eb, do t'i hiqni shum\u00eb probleme me punonj\u00ebsit dhe do t\u00eb jeni n\u00eb gjendje t\u00eb menaxhoni nj\u00ebsoj si ekipin n\u00eb zyr\u00eb ashtu edhe punonj\u00ebsit n\u00eb distanc\u00eb.&nbsp;<\/p>\n<h3>Nuk duhet t\u00eb ket\u00eb shum\u00eb tregues KPI<\/h3>\n<p>Optimalisht \u2014 nga 3 n\u00eb 10. Nj\u00eb num\u00ebr i madh KPI shkakton shp\u00ebrqendrim te punonj\u00ebsit nga objektivat dhe ul efikasitetin e pun\u00ebs. Sidomos joefikas jan\u00eb KPI t\u00eb par\u00ebnd\u00ebsishme, rutin\u00eb, q\u00eb nuk lidhen me makroproceset, por me numrin e faqeve t\u00eb kontratave, rreshtave t\u00eb teksteve, numrin e karaktereve etj. (kjo tez\u00eb mund t\u00eb ilustrohet me konceptin \"Kodi Indian\" ose \"Glitch\", kur n\u00eb Indi n\u00eb mes t\u00eb viteve '80 ishte e zakonshme t\u00eb paguheshin programuesit p\u00ebr numrin e rreshtave t\u00eb kodit t\u00eb shkruar. Kjo sillte q\u00eb cil\u00ebsia e kodit t\u00eb vuante, ai b\u00ebhej si gjysm\u00ebp\u00ebr\u00e7ues, objektivisht jo i orientuar, me shum\u00eb gabime).<\/p>\n<p>Disa tregues KPI duhet t\u00eb lidhen me pun\u00ebn individuale t\u00eb punonj\u00ebsit ose nj\u00eb nj\u00ebsie, nd\u00ebrsa disa duhet t\u00eb jen\u00eb integrale, t\u00eb p\u00ebrbashk\u00ebta p\u00ebr t\u00ebr\u00eb kompanin\u00eb (p\u00ebr shembull, numri i defekteve t\u00eb zbuluara \u2014 nj\u00eb tregues individual, nd\u00ebrsa t\u00eb ardhurat \u2014 \u00ebsht\u00eb arritje e t\u00eb gjitha nj\u00ebsive n\u00eb p\u00ebrgjith\u00ebsi). K\u00ebshtu punonj\u00ebsit p\u00ebrcjellin objektivat e sakta t\u00eb kompanis\u00eb, dhe ata kuptojn\u00eb se brenda kompanis\u00eb ekziston barazia midis pun\u00ebs individuale dhe asaj n\u00eb ekip.<\/p>\n<h3>Po, v\u00ebrtet, ekzistojn\u00eb profesione ku \u00ebsht\u00eb e v\u00ebshtir\u00eb t\u00eb aplikohet KPI, ose madje edhe e pamundur.<\/h3>\n<p>Kjo \u00ebsht\u00eb para se gjithash p\u00ebr specialitete krijuese, zhvilluesit, programuesit, studiuesit, shkenc\u00ebtar\u00ebt etj. Puna e tyre \u00ebsht\u00eb e v\u00ebshtir\u00eb t\u00eb matet n\u00eb or\u00eb ose rreshta, sepse \u00ebsht\u00eb nj\u00eb pun\u00eb e lart\u00eb intelektuale q\u00eb k\u00ebrkon nj\u00eb p\u00ebrpunim t\u00eb thell\u00eb t\u00eb detajeve t\u00eb detyr\u00ebs etj. Me k\u00ebta punonj\u00ebs, mund t\u00eb aplikohet KPI motivues, p\u00ebr shembull, t\u00eb shp\u00ebrblehen n\u00ebse kompania arrin planin p\u00ebr t\u00eb ardhurat, por koeficient\u00ebt individual\u00eb p\u00ebr ta jan\u00eb nj\u00eb zgjidhje shum\u00eb t\u00eb diskutueshme dhe t\u00eb v\u00ebshtir\u00eb.<\/p>\n<p>P\u00ebr t\u00eb kuptuar pasojat reale t\u00eb futjes s\u00eb KPI-ve p\u00ebr profesionet e tilla, shikoni gjendjen e ndihm\u00ebs poliklinike n\u00eb vendin ton\u00eb (dhe jo vet\u00ebm aty). Q\u00eb nga koha kur mjek\u00ebt mor\u00ebn norma p\u00ebr koh\u00ebn e shqyrtimit t\u00eb pacient\u00ebve, plot\u00ebsimin e dokumentacionit dhe udh\u00ebzime t\u00eb tjera t\u00eb vlefshme p\u00ebr sjelljen ndaj pacient\u00ebve, poliklinikat shtet\u00ebrore jan\u00eb shnd\u00ebrruar n\u00eb nj\u00eb deg\u00eb t\u00eb ferrit. N\u00eb k\u00ebt\u00eb aspekt, klinikat private kan\u00eb treguar m\u00eb shum\u00eb kompetenc\u00eb, duke vendosur KPI, por n\u00eb t\u00eb nj\u00ebjt\u00ebn koh\u00eb duke e dedikuar koh\u00ebn e nevojshme pacient\u00ebve, dmth, duke punuar kryesisht p\u00ebr besnik\u00ebrin\u00eb dhe madje dashurin\u00eb e pacient\u00ebve ndaj klinik\u00ebs dhe mjek\u00ebve t\u00eb ve\u00e7ant\u00eb. Dhe me nj\u00eb situat\u00eb t\u00eb till\u00eb, plani p\u00ebr t\u00eb ardhurat dhe vizitat do t\u00eb realizohet vet\u00eb.<\/p>\n<p>Nj\u00eb punonj\u00ebs vjen n\u00eb kompani p\u00ebr t\u00eb shk\u00ebmbyer njohurit\u00eb dhe p\u00ebrvoj\u00ebn e tij p\u00ebr para, dhe k\u00ebto njohuri dhe p\u00ebrvoj\u00eb duhet t\u00eb japin nj\u00eb rezultat t\u00eb caktuar n\u00eb p\u00ebrputhje me q\u00ebllimet e biznesit. Vendosja e treguesve ky\u00e7 KPI nuk \u00ebsht\u00eb di\u00e7ka e keqe, e pabes\u00eb apo e keqe. P\u00ebrkundrazi, me nj\u00eb zhvillim t\u00eb duhur t\u00eb sistemit t\u00eb treguesve t\u00eb ky\u00e7, punonj\u00ebsi sheh drejtimin n\u00eb t\u00eb cilin duhet t\u00eb ec\u00eb dhe mund t\u00eb zgjedh\u00eb se ku do t\u00eb jet\u00eb p\u00ebrvoja e tij m\u00eb e aplikueshme dhe puna m\u00eb produktive.<\/p>\n<p>Fatkeq\u00ebsisht, KPI nuk \u00ebsht\u00eb entiteti i vet\u00ebm q\u00eb arriti t\u00eb demonizohet n\u00eb mjedisin e biznesit dhe t\u00eb kthehet n\u00eb nj\u00eb mjet frik\u00ebsimi. Kjo \u00ebsht\u00eb e gabuar, sepse KPI, ashtu si CRM, ERP dhe diagrami Gant, jan\u00eb thjesht mjete t\u00eb p\u00ebrshtatshme p\u00ebr menaxhimin dhe dialogun mes punonj\u00ebsve dhe menaxher\u00ebve t\u00eb tyre. KPI funksionojn\u00eb mrekullisht n\u00ebse jan\u00eb t\u00eb kuptuesh\u00ebm. Prandaj, gjith\u00e7ka \u00ebsht\u00eb n\u00eb duart tuaja. Personalish, p\u00ebr biznesin e vog\u00ebl dhe t\u00eb mes\u00ebm, shoh nj\u00eb kombinim ideal t\u00eb CRM, automatizimit t\u00eb shitjeve dhe KPI t\u00eb automatizuar. Aktualisht, n\u00eb kushtet e pasiguris\u00eb ekonomike p\u00ebr shkak t\u00eb COVID-it, ky kombinim \u00ebsht\u00eb n\u00eb gjendje t\u00eb rregulloj\u00eb dosjen dhe t\u00eb rilind\u00eb biznesin. Pse jo?<\/p>\n<p>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/522260\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041b\u044e\u0431\u0438\u0442\u0435 \u043b\u0438 \u0432\u044b KPI? \u041f\u043e\u043b\u0430\u0433\u0430\u044e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435\u0442. \u0422\u0440\u0443\u0434\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043d\u0435 \u043f\u043e\u0441\u0442\u0440\u0430\u0434\u0430\u043b \u043e\u0442 KPI \u0432 \u0442\u043e\u043c \u0438\u043b\u0438 \u0438\u043d\u043e\u043c \u0432\u0438\u0434\u0435: \u043a\u0442\u043e-\u0442\u043e \u043d\u0435 \u0434\u043e\u0442\u044f\u0433\u0438\u0432\u0430\u043b \u0434\u043e \u0446\u0435\u043b\u0435\u0432\u044b\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439, \u043a\u0442\u043e-\u0442\u043e \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0439 \u043e\u0446\u0435\u043d\u043a\u043e\u0439, \u0430 \u043a\u0442\u043e-\u0442\u043e \u043f\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043b, \u0443\u0432\u043e\u043b\u0438\u043b\u0441\u044f, \u043d\u043e \u0442\u0430\u043a \u0438 \u043d\u0435 \u0441\u043c\u043e\u0433 \u0443\u0437\u043d\u0430\u0442\u044c, \u0438\u0437 \u0447\u0435\u0433\u043e \u0441\u043e\u0441\u0442\u043e\u044f\u043b\u0438 \u0442\u0435 \u0441\u0430\u043c\u044b\u0435 KPI, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0434\u0430\u0436\u0435 \u0443\u043f\u043e\u043c\u044f\u043d\u0443\u0442\u044c \u0431\u043e\u044f\u043b\u0438\u0441\u044c. \u0418 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":96119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-96118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041b\u044e\u0431\u0438\u0442\u0435 \u043b\u0438 \u0432\u044b KPI? \u041f\u043e\u043b\u0430\u0433\u0430\u044e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435\u0442. \u0422\u0440\u0443\u0434\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043d\u0435 \u043f\u043e\u0441\u0442\u0440\u0430\u0434\u0430\u043b \u043e\u0442 KPI \u0432 \u0442\u043e\u043c \u0438\u043b\u0438 \u0438\u043d\u043e\u043c \u0432\u0438\u0434\u0435: \u043a\u0442\u043e-\u0442\u043e \u043d\u0435 \u0434\u043e\u0442\u044f\u0433\u0438\u0432\u0430\u043b \u0434\u043e \u0446\u0435\u043b\u0435\u0432\u044b\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439, \u043a\u0442\u043e-\u0442\u043e \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0439 \u043e\u0446\u0435\u043d\u043a\u043e\u0439, \u0430 \u043a\u0442\u043e-\u0442\u043e \u043f\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043b, \u0443\u0432\u043e\u043b\u0438\u043b\u0441\u044f, \u043d\u043e \u0442\u0430\u043a \u0438 \u043d\u0435 \u0441\u043c\u043e\u0433 \u0443\u0437\u043d\u0430\u0442\u044c, \u0438\u0437 \u0447\u0435\u0433\u043e \u0441\u043e\u0441\u0442\u043e\u044f\u043b\u0438 \u0442\u0435 \u0441\u0430\u043c\u044b\u0435 KPI, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0434\u0430\u0436\u0435 \u0443\u043f\u043e\u043c\u044f\u043d\u0443\u0442\u044c \u0431\u043e\u044f\u043b\u0438\u0441\u044c. \u0418\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"sq_AL\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u042d\u0442\u0438 \u0431\u0435\u0437\u0443\u043c\u043d\u044b\u0435 KPI | ProHoster\" \/>\n\t\t<meta property=\"og:description\" content=\"\u041b\u044e\u0431\u0438\u0442\u0435 \u043b\u0438 \u0432\u044b KPI? \u041f\u043e\u043b\u0430\u0433\u0430\u044e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435\u0442. \u0422\u0440\u0443\u0434\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043d\u0435 \u043f\u043e\u0441\u0442\u0440\u0430\u0434\u0430\u043b \u043e\u0442 KPI \u0432 \u0442\u043e\u043c \u0438\u043b\u0438 \u0438\u043d\u043e\u043c \u0432\u0438\u0434\u0435: \u043a\u0442\u043e-\u0442\u043e \u043d\u0435 \u0434\u043e\u0442\u044f\u0433\u0438\u0432\u0430\u043b \u0434\u043e \u0446\u0435\u043b\u0435\u0432\u044b\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439, \u043a\u0442\u043e-\u0442\u043e \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0439 \u043e\u0446\u0435\u043d\u043a\u043e\u0439, \u0430 \u043a\u0442\u043e-\u0442\u043e \u043f\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043b, \u0443\u0432\u043e\u043b\u0438\u043b\u0441\u044f, \u043d\u043e \u0442\u0430\u043a \u0438 \u043d\u0435 \u0441\u043c\u043e\u0433 \u0443\u0437\u043d\u0430\u0442\u044c, \u0438\u0437 \u0447\u0435\u0433\u043e \u0441\u043e\u0441\u0442\u043e\u044f\u043b\u0438 \u0442\u0435 \u0441\u0430\u043c\u044b\u0435 KPI, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0434\u0430\u0436\u0435 \u0443\u043f\u043e\u043c\u044f\u043d\u0443\u0442\u044c \u0431\u043e\u044f\u043b\u0438\u0441\u044c. \u0418\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2020-10-08T05:43:11+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2020-10-08T05:43:11+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47K\u00ebto KPI t\u00eb \u00e7mendura | ProHoster","description":"A e dini se ju p\u00eblqejn\u00eb KPI-t\u00eb? Besoj se m\u00eb s\u00eb shumti, jo. \u00cbsht\u00eb e v\u00ebshtir\u00eb t\u00eb gjejm\u00eb dik\u00eb q\u00eb nuk ka vuajtur nga KPI-t\u00eb n\u00eb nj\u00eb form\u00eb ose n\u00eb nj\u00eb tjet\u00ebr: dikush nuk ka arritur objektivat, dikush ka p\u00ebrballur vler\u00ebsime subjektive, e dikush ka punuar, \u00ebsht\u00eb larguar, por nuk ka mundur t\u00eb kuptoj\u00eb se \u00e7far\u00eb p\u00ebrb\u00ebnin ato KPI-t\u00eb q\u00eb n\u00eb kompani madje frikoheshin t\u2019i p\u00ebrmendnin. Dhe","canonical_url":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"sq_AL","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u042d\u0442\u0438 \u0431\u0435\u0437\u0443\u043c\u043d\u044b\u0435 KPI | ProHoster","og:description":"\u041b\u044e\u0431\u0438\u0442\u0435 \u043b\u0438 \u0432\u044b KPI? \u041f\u043e\u043b\u0430\u0433\u0430\u044e, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435\u0442. \u0422\u0440\u0443\u0434\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043d\u0435 \u043f\u043e\u0441\u0442\u0440\u0430\u0434\u0430\u043b \u043e\u0442 KPI \u0432 \u0442\u043e\u043c \u0438\u043b\u0438 \u0438\u043d\u043e\u043c \u0432\u0438\u0434\u0435: \u043a\u0442\u043e-\u0442\u043e \u043d\u0435 \u0434\u043e\u0442\u044f\u0433\u0438\u0432\u0430\u043b \u0434\u043e \u0446\u0435\u043b\u0435\u0432\u044b\u0445 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439, \u043a\u0442\u043e-\u0442\u043e \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u0441\u0443\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0439 \u043e\u0446\u0435\u043d\u043a\u043e\u0439, \u0430 \u043a\u0442\u043e-\u0442\u043e \u043f\u043e\u0440\u0430\u0431\u043e\u0442\u0430\u043b, \u0443\u0432\u043e\u043b\u0438\u043b\u0441\u044f, \u043d\u043e \u0442\u0430\u043a \u0438 \u043d\u0435 \u0441\u043c\u043e\u0433 \u0443\u0437\u043d\u0430\u0442\u044c, \u0438\u0437 \u0447\u0435\u0433\u043e \u0441\u043e\u0441\u0442\u043e\u044f\u043b\u0438 \u0442\u0435 \u0441\u0430\u043c\u044b\u0435 KPI, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0434\u0430\u0436\u0435 \u0443\u043f\u043e\u043c\u044f\u043d\u0443\u0442\u044c \u0431\u043e\u044f\u043b\u0438\u0441\u044c. \u0418","og:url":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/eti-bezumnye-kpi","og:image":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:secure_url":"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg","og:image:width":350,"og:image:height":350,"article:published_time":"2020-10-08T05:43:11+00:00","article:modified_time":"2020-10-08T05:43:11+00:00","article:publisher":"https:\/\/www.facebook.com\/prohoster","article:author":"https:\/\/www.facebook.com\/prohoster"},"aioseo_meta_data":{"post_id":"96118","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":null,"breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"ai":null,"created":"2021-02-28 10:51:35","updated":"2022-09-28 19:43:24"},"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/posts\/96118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/comments?post=96118"}],"version-history":[{"count":0,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/posts\/96118\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/media\/96119"}],"wp:attachment":[{"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/media?parent=96118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/categories?post=96118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prohoster.info\/sq\/wp-json\/wp\/v2\/tags?post=96118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}