Tsena ke lisebelisoa tse tla u thusa ho utloisisa mekhoa le lisebelisoa tsa ITSM.
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. Habrapost ea rona, eo re e ngotseng eseng khale haholo (kamora khefu e khuts'oane ho tsoa ho lingoliloeng ho blog ea rona ho Habr). Re bua ka tharollo e tšehetsang litsamaiso tse kang li-chatbots; mabapi le ntlafatso ea boiketsetso, ts'ireletso ea tlhahisoleseling le lisebelisoa tsa ITSM tsa leru. Boitsebiso bona bo tla u thusa ho ikakhela ka setotsoana sehloohong le ho koahela libaka tse kholo tseo litsebi tsa ITSM li sebetsanang le tsona.
. Litharollo tsa ITSM ke litsamaiso tse feto-fetohang tse kopantsoeng le li-platform tse tsebahalang tsa basebelisi. Empa ke baetapele feela ba karolo ena ba ka fihlelang boemo bona ba boiketlo. Sena ke seo re tla bua ka sona - bokhoni ba ServiceNow bo khethollang sethala sena ho tsoa ho bahlolisani ba bangata.
. Re u bolella hore na ServiceNow e sebetsa joang le "li-database tse likete tse 85 lefatšeng ka bophara." U tla ithuta hore na ke hobane'ng ha ServiceNow e sebelisa MariaDB, hore na meralo ea mefuta e mengata ke efe, le hore na ke mathata afe le mathata a patiloeng a kopanang le ts'ebetsong ea tlhahiso ea lihlahisoa. Ntle le moo, ha re bue ka merero ea nako e tlang e arolelanoang ke litsebi tsa ServiceNow.
. Ho blog ea rona webosaeteng ea IT Guild, re ngola haholo mabapi le mokhoa oa ho utloisisa lipehelo le lisebelisoa lefapheng la taolo ea IT le lits'ebetso tsa khoebo. Sehloohong sena, re hlalosa ka mantsoe a bonolo hore na motheo oa tsamaiso ea thepa ea IT ke eng - ke eng e kenyelletsoeng mohopolong oa "matlotlo", hore na tlhahlobo ea IT e etsoa joang, ke melao efe le litlhahiso tsa motheo tse sebetsang mona. Ena ke thepa e 'ngoe e potlakileng ea ho qoela.
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. Re buisana ka boemo bona ka litharollo tsa motheo mme, ka mantsoe a bonolo, re bua ka melemo ea litsamaiso tsa maru ha li bapisoa le tsona. Re bua ka litekanyetso tse kang ts'ebetso, nako ea ts'ebetsong, litšenyehelo tsa ts'ebetso, ho itokisetsa ho lekanya, ho tšepahala le boiketlo ba tšebeliso.
. Habrapost ea rona e latelang, moo re hlalosang hore na ke libaka life tsa Tsamaiso ea Ts'ebetso ea IT e ikarabellang; seo e se fang lik'hamphani ts'ebetsong - re fana ka linyeoe tsa lithelefono, mecha ea litaba le mekhatlo ea litšebeletso. Ka tsela, ka blog ho webosaete ea IT Guild eo re buileng ka eona ka thuso и ka thuso .
. Re ntse re tsoela pele ho bua ka bokhoni ba ServiceNow, empa lekhetlong lena re khutlela ho blog ea rona ho Habré. Ka boitsebiso boo re buang ka mesebetsi tšimong ea ts'ireletso ea tlhahisoleseding le mesebetsi e lumellanang ea sethaleng: ho sebetsa le liketsahalo, Vulnerability Response le Threat Intelligence. Re fana ka mehlala ea lik'hamphani tse seng li kentse ts'ebetso ea Ts'ebetso ea Ts'ireletso, 'me re nahana ka lintlha tse ling tsa ts'ireletso ea limojule tse fanoang ke morekisi.
. Paul Hardy, Ofisiri e ka Sehloohong ea Boqapi ho ServiceNow, o re:" Re tataisoa ke ntlha ena ea maikutlo, re lokiselitse lisebelisoa tse peli tsa ho hlahloba - ka le ka sehlooho . Sepheo sa ea bobeli ke ho thusa ho utloisisa tsamaiso ea litšebeletso (karolo ea ServiceNow suite ea likopo tsa tsamaiso ea litšebeletso) le likarolo tse kang Intelligent routing, agent intelligence, omni channel le self-service portal.
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. Sehloohong sena, re lekile ho bokella liphoso tse tloaelehileng haholo ha re kenya ts'ebetsong tšebeletso ea Desk Service. Re tšepa hore phihlelo ea ba "otlileng" e tla thusa ho qoba mathata a mabeli le a ho tlosoa habonolo le a tebileng haholo. Rea u bolella hore na ke hobane'ng ha ts'ebetso e ikemetseng e se leqheka le molemo ka ho fetisisa; re buisana ka "ntoa le basebetsi," kabo ea mosebetsi le bolaoli. Ho e 'ngoe le e' ngoe ea lintlha tsena re fana ka likhothaletso tse etselitsoeng ho eketsa katleho ea ts'ebetsong ea Lefapha la Ts'ebeletso.
. Ena ke e 'ngoe ea lisebelisoa tse tsebahalang haholo ho blog ea rona ho Habré. Mona, joalo ka boitsebiso bo ka holimo, re sekaseka mekhoa e hlōlehileng ea ho kenya ts'ebetsong mekhoa ea ntlafatso e feto-fetohang. Re hlalosa hore na ke hobane'ng ha Agile "e sa sebetse" ka lebaka la mathata a puisano, kabo ea mesebetsi sehlopheng le liphetoho mokhoeng o tloaelehileng oa ho hlahloba katleho ea mekhoa ea mosebetsi. Ho phaella moo, re leka ho bontša hore ntho e ka sehloohong morerong ofe kapa ofe ke batho, eseng mofuta o itseng oa mokhoa oa hype oo bohle ba buang ka oona.
Litlhaloso tse ling tsa rona ho Habré:
Source: www.habr.com