{"id":104435,"date":"2022-06-17T09:37:11","date_gmt":"2022-06-17T07:37:12","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall"},"modified":"2022-06-17T09:37:11","modified_gmt":"2022-06-17T07:37:12","slug":"kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sv\/blog\/news\/kompaniya-grafana-otkryla-kod-sistemy-reagirovaniya-na-inczidenty-oncall","title":{"rendered":"Grafana-f\u00f6retaget har \u00f6ppnat koden f\u00f6r sitt incidenthanteringssystem OnCall","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Grafana Labs, som utvecklar data visualiseringsplattformen Grafana och \u00f6vervakningssystemet Prometheus, har meddelat att de har \u00f6ppnat k\u00e4llkoden f\u00f6r sitt incidenthanteringssystem OnCall, som \u00e4r avsett att underl\u00e4tta samarbetet mellan team vid incidentutredningar. OnCall levererades tidigare som en propriet\u00e4r produkt och f\u00f6rv\u00e4rvades av Grafana genom uppk\u00f6pet av Amixr Inc. f\u00f6rra \u00e5ret. Projektkoden \u00e4r skriven i Python och sl\u00e4ppt under AGPLv3-licensen.    <\/p>\n<p>Systemet g\u00f6r det m\u00f6jligt att samla information om avvikelser och h\u00e4ndelser fr\u00e5n olika \u00f6vervakningssystem, f\u00f6r att sedan automatiskt gruppera data, skicka aviseringar till ansvariga grupper och \u00f6vervaka statusen f\u00f6r probleml\u00f6sningen. Det st\u00f6der integration med \u00f6vervakningssystemen Grafana, Prometheus, AlertManager och Zabbix. Fr\u00e5n den information som erh\u00e5llits fr\u00e5n \u00f6vervakningssystemen filtreras mindre viktiga och ov\u00e4sentliga h\u00e4ndelser, dubbletter aggregeras och problem som kan l\u00f6sas utan m\u00e4nsklig inblandning exkluderas.     <\/p>\n<p>Rensade av ovidkommande information, betydande h\u00e4ndelser skickas till underr\u00e4ttelsesystemet som tilldelar ansvariga medarbetare f\u00f6r att l\u00f6sa de identifierade kategorierna av problem och skickar aviseringar med h\u00e4nsyn till deras arbetsschema och arbetsbelastning (data fr\u00e5n kalenderplanerare utv\u00e4rderas). Rotation av incidentbindning mellan olika medarbetare och eskalering av s\u00e4rskilt viktiga eller ol\u00f6sta problem till andra teammedlemmar eller arbetstagare p\u00e5 h\u00f6gre niv\u00e5 st\u00f6ds.       <center><img decoding=\"async\" alt=\"Grafana-f\u00f6retaget har \u00f6ppnat koden f\u00f6r sitt incidenthanteringssystem OnCall\" src=\"\/wp-content\/uploads\/2022\/06\/16b06b80116f8ad93c3a400c53d78ecf.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/center>    <\/p>\n<p>Beroende p\u00e5 incidentens vikt kan aviseringar skickas via telefonsamtal, SMS, e-post, skapande av h\u00e4ndelser i kalenderplaneraren, samtal i Slack och Telegram. I Slack kan automatiskt kanaler skapas f\u00f6r att diskutera fr\u00e5gor relaterade till incidentl\u00f6sning, d\u00e4r b\u00e5de enskilda medarbetare och hela team automatiskt ansluts.       <\/p>\n<p>Systemet erbjuder flexibla m\u00f6jligheter f\u00f6r anpassning och utvidgning (till exempel kan h\u00e4ndelsegruppering och routing anpassas efter egna preferenser, regler och leveranskanaler f\u00f6r meddelanden kan definieras). F\u00f6r integration med externa system tillhandah\u00e5lls API och st\u00f6d f\u00f6r Terraform. Hantering av arbetet sker via webbl\u00e4sargr\u00e4nssnitt.    <center><img decoding=\"async\" alt=\"Grafana-f\u00f6retaget har \u00f6ppnat koden f\u00f6r sitt incidenthanteringssystem OnCall\" src=\"\/wp-content\/uploads\/2022\/06\/2753d0b1bd52fa670a2feaf5dd04fe96.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/center><br \/>\n<br \/>K\u00e4lla: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=57368\">opennet.ru<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Grafana Labs, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0443 \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0430\u043d\u043d\u044b\u0445 Grafana \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 Prometheus, \u043e\u0431\u044a\u044f\u0432\u0438\u043b\u0430 \u043e\u0431 \u043e\u0442\u043a\u0440\u044b\u0442\u0438\u0438 \u0438\u0441\u0445\u043e\u0434\u043d\u044b\u0445 \u0442\u0435\u043a\u0441\u0442\u043e\u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b OnCall, \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u043e\u0439 \u0434\u043b\u044f \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e\u0439 \u0440\u0430\u0431\u043e\u0442\u044b \u043a\u043e\u043c\u0430\u043d\u0434 \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e \u0438 \u0440\u0430\u0437\u0431\u043e\u0440\u0443 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u043e\u0432. OnCall \u0440\u0430\u043d\u0435\u0435 \u043f\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u043b\u0441\u044f \u0432 \u0444\u043e\u0440\u043c\u0435 \u043f\u0440\u043e\u043f\u0440\u0438\u0435\u0442\u0430\u0440\u043d\u043e\u0433\u043e \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438 \u0431\u044b\u043b \u043f\u0440\u0438\u043e\u0431\u0440\u0435\u0442\u0451\u043d Grafana \u0432 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0435 \u043f\u043e\u0433\u043b\u043e\u0449\u0435\u043d\u0438\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 Amixr Inc. \u0432 \u043f\u0440\u043e\u0448\u043b\u043e\u043c \u0433\u043e\u0434\u0443. \u041a\u043e\u0434 \u043f\u0440\u043e\u0435\u043a\u0442\u0430 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":104436,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-104435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Grafana Labs, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0443 \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0434\u0430\u043d\u043d\u044b\u0445 Grafana \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 Prometheus, 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