{"id":33416,"date":"2019-10-31T21:52:27","date_gmt":"2019-10-31T18:52:27","guid":{"rendered":"https:\/\/prohoster.info\/blog\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami\/"},"modified":"2019-10-31T21:52:27","modified_gmt":"2019-10-31T18:52:27","slug":"3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sv\/blog\/administrirovanie\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","title":{"rendered":"3CX V16 Uppdatering 1 Beta \u2014 nya funktioner f\u00f6r chatt och Call Flow Service f\u00f6r programvarustyrd samtalshantering","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Efter den senaste utg\u00e5van <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/450264\/\">3CX v16<\/a><\/noindex> har vi redan f\u00f6rberett den f\u00f6rsta uppdateringen av 3CX V16 Update 1 Beta. Den inneh\u00e5ller nya funktioner f\u00f6r f\u00f6retagschatt och en uppdaterad Call Flow Service som tillsammans med utvecklingsmilj\u00f6n Call Flow Designer (CFD) m\u00f6jligg\u00f6r skapandet av komplexa r\u00f6stapplikationer i C#.<\/p>\n<h2>Den uppdaterade f\u00f6retagschatten<\/h2>\n<p>\nKommunikationswidgeten <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex> forts\u00e4tter att utvecklas aktivt. I uppdateringen Update 1 h\u00e4nger widgeten kvar oavsett sid- och flikbyten. Nu kan bes\u00f6kare navigera p\u00e5 din webbplats medan chattf\u00f6nstret f\u00f6rblir tillg\u00e4ngligt f\u00f6r omedelbar kommunikation.<\/p>\n<p>Intressanta m\u00f6jligheter har ocks\u00e5 dykt upp i 3CX:s f\u00f6retagschatt.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Uppdatering 1 Beta \u2014 nya funktioner f\u00f6r chatt och Call Flow Service f\u00f6r programvarustyrd samtalshantering\" src=\"\/wp-content\/uploads\/2019\/05\/7034e2e605dfe071708a687c20a7abc9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNu finns f\u00f6ljande \u00e5tg\u00e4rder tillg\u00e4ngliga f\u00f6r meddelanden (a):<\/p>\n<ul>\n<li>Avsluta chatt-session \u2014 avsluta chatt med 3CX-anv\u00e4ndaren (eller webbplatsbes\u00f6karen).\n<\/li>\n<li>Blockera anonym anv\u00e4ndare \u2014 blockera en anv\u00e4ndare (IP-adress) fr\u00e5n att skicka meddelanden och samtal.\n<\/li>\n<li>Radera \u2014 ta bort chatten.\n<\/li>\n<li>Arkivera \u2014 arkivera chatten (flytta till Arkiv-mappen) och ta bort den fr\u00e5n webbklientens gr\u00e4nssnitt. Nya funktioner relaterade till chattsarkivering kommer att dyka upp senare.\n<\/li>\n<li>\u00d6verf\u00f6r \u2014 v\u00e4lj en internummer i 3CX (annan anv\u00e4ndare) och \u00f6verf\u00f6r vidare kommunikation till denne. Praktiskt vid kommunikation med webbplatsbes\u00f6kare om man beh\u00f6ver vidarebefordra det p\u00e5b\u00f6rjade samtalet till en annan specialist.\n<\/li>\n<\/ul>\n<p>\nDessutom poppar en avisering upp f\u00f6r anv\u00e4ndaren vid inkommande chatt, d\u00e4r man snabbt kan svara p\u00e5 meddelandet (b).<\/p>\n<p>Om meddelandet har skickats fr\u00e5n webbplatsen via widgeten 3CX Live Chat &amp; Talk, finns nu en rad nya m\u00f6jligheter tillg\u00e4ngliga.<\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Uppdatering 1 Beta \u2014 nya funktioner f\u00f6r chatt och Call Flow Service f\u00f6r programvarustyrd samtalshantering\" src=\"\/wp-content\/uploads\/2019\/05\/b95402aae4d600a5f6d1fdda070f5928.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ol>\n<li>Det inkommande meddelandet kommer in i 3CX:s webbklientgr\u00e4nssnitt som fr\u00e5n anv\u00e4ndaren WebVisitor f\u00f6r snabb identifiering.\n<\/li>\n<li>Om meddelandet kommer till Operat\u00f6rernas k\u00f6 skapas automatiskt en chattgrupp som inneh\u00e5ller alla operat\u00f6rer i den k\u00f6en. Operat\u00f6rerna kan se konversationen med kunden och svara tillsammans tills n\u00e5gon av dem forts\u00e4tter att kommunicera med kunden individuellt. F\u00f6r webbplatsbes\u00f6karen visas denna chatt som en konversation med en operat\u00f6r, med det namn p\u00e5 avs\u00e4ndaren som anges i widgetens konfiguration.\n<\/li>\n<li>I det \u00f6vre h\u00f6gra menyn finns ikoner f\u00f6r snabba \u00e5tg\u00e4rder som beskrivits tidigare \u2014 Arkivera, Vidarebefordra, Ta.\n<\/li>\n<li>Take-funktionen g\u00f6r det m\u00f6jligt f\u00f6r en av k\u00f6-operat\u00f6rerna att \"ta\" en gruppchatt med webbplatsbes\u00f6karen och forts\u00e4tta det personliga samtalet. Om widgeten har inst\u00e4llningar f\u00f6r samtal, dyker det upp en Call-knapp f\u00f6r bes\u00f6karen, som de kan trycka p\u00e5 f\u00f6r att forts\u00e4tta kommunikationen via r\u00f6st eller video.\n<\/li>\n<\/ol>\n<p>\nI chatten har intuitiva ikoner f\u00f6r diskussioner lagts till. De g\u00f6r det m\u00f6jligt att snabbt skilja p\u00e5 chattarna med webbplatsbes\u00f6kare och kollegor (ATC-anv\u00e4ndare). En annan anv\u00e4ndbar funktion \u00e4r att svara p\u00e5 e-post. Operat\u00f6ren kan klicka p\u00e5 bes\u00f6karens e-post och svara honom eller henne efter att chatten avslutats. Bes\u00f6karens adress kan erh\u00e5llas online eller via en offline-formul\u00e4r.<\/p>\n<p>En demonstration av alla dessa funktioner presenteras i denna video.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"EK7jbAYRGIw\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/EK7jbAYRGIw\/hqdefault.jpg\" alt=\"Spela video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<h2>Call Flow Service och Call Flow Designer utvecklingsmilj\u00f6<\/h2>\n<p>\n3CX v16 Update 1 Beta inkluderar den nya tj\u00e4nsten 3CX Call Flow Apps Service. Den st\u00f6der nya 3CX r\u00f6stapplikationer skrivna i C#. Befintliga applikationer kan <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/cfd-troubleshooting\/#h.lsc0dfwmd9eg\">konverteras och revideras<\/a><\/noindex> p\u00e5 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/blog\/call-flow-designer-v16\/\">i den nya Call Flow Designer<\/a><\/noindex>. Applikationsservern fungerar lika bra p\u00e5 3CX v16 f\u00f6r Debian \/ Raspbian Linux och Windows. Snart kommer en fullst\u00e4ndig REST API f\u00f6r att hantera samtal och den relaterade dokumentationen att l\u00e4ggas till.<\/p>\n<p>Mer information om konvertering av befintliga 3CX-applikationer kan f\u00e5s i denna video.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"sWmIJ_pxdYo\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sWmIJ_pxdYo\/hqdefault.jpg\" alt=\"Spela video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">Fullst\u00e4ndig \u00e4ndringslogg<\/a><\/noindex> i 3CX v16 Update 1 Beta.<\/p>\n<h2>Installation av uppdatering<\/h2>\n<p>\nInstallation av uppdateringen g\u00f6rs i 3CX:s administrationsgr\u00e4nssnitt under avsnittet Updates. Observera att efter installation av uppdateringen konverteras databasen f\u00f6r befintliga chattar. Under denna tid \u00e4r chatten otillg\u00e4nglig i 3CX-appar.<\/p>\n<p>Du kan ocks\u00e5 ladda ner den fullst\u00e4ndiga distributionen av 3CX v16 Update 1 Beta f\u00f6r Windows eller Linux:<\/p>\n<ul>\n<li>Windows: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/3CXPhoneSystem_16.0.1.269.exe\">3CX v16 Update 1 Beta<\/a><\/noindex>\n<\/li>\n<li>Linux: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian9iso\/debian-amd64-netinst-3cx.iso\">3CX v16 f\u00f6r Debian 9 ISO<\/a><\/noindex> \u2013 p\u00e5 3CX Update Channel-sk\u00e4rmen, v\u00e4lj Beta.\n<\/li>\n<li>Manuell installation p\u00e5 Debian &amp; Raspbian \u2013 f\u00f6lj installationsguiderna p\u00e5 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/manual\/installation-linux\/\">Debian<\/a><\/noindex> och <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/installing-pbx-raspberry-pi\/\">Raspberry Pi<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>K\u00e4lla: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/451326\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta. \u0412 \u043d\u0435\u043c \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u044b \u043d\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0447\u0430\u0442\u0430 \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 Call Flow Service, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 Call Flow Designer (CFD) \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043d\u0430 C#. \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0447\u0430\u0442 \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta.\" \/>\n\t<meta name=\"robots\" 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