{"id":39510,"date":"2019-10-31T22:34:37","date_gmt":"2019-10-31T19:34:37","guid":{"rendered":"https:\/\/prohoster.info\/blog\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android\/"},"modified":"2019-10-31T22:34:37","modified_gmt":"2019-10-31T19:34:37","slug":"telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sv\/blog\/administrirovanie\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","title":{"rendered":"Telefonunders\u00f6kningar och s\u00f6kning i CRM i 3CX CFD, ny WP-Live Chat Support-plugin, uppdatering av Android-applikationen","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Under de senaste veckorna har vi lanserat flera intressanta uppdateringar och en ny produkt. Alla dessa nyheter och f\u00f6rb\u00e4ttringar \u00e4r i linje med 3CX:s politik f\u00f6r att skapa en kostnadseffektiv flerkanals callcenter baserat p\u00e5 UC.<br \/>\n\u00a0\u00a0<\/p>\n<h2>Uppdatering 3CX CFD \u2013 komponenterna Enk\u00e4t och CRM-s\u00f6kning<\/h2>\n<p>\nDen f\u00e4rska versionen av 3CX Call Flow Designer (CFD) Update 3 har f\u00e5tt den nya komponenten Enk\u00e4t (Survey), som g\u00f6r det m\u00f6jligt f\u00f6r anv\u00e4ndaren, utan programmeringskunskaper, att skapa automatiserade telefonunders\u00f6kningar. F\u00f6r att skapa en enk\u00e4t anv\u00e4nds en visuell konfigurationsguide f\u00f6r komponenten.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>\u00a0<img decoding=\"async\" alt=\"Telefonunders\u00f6kningar och s\u00f6kning i CRM i 3CX CFD, ny WP-Live Chat Support-plugin, uppdatering av Android-applikationen\" src=\"\/wp-content\/uploads\/2019\/10\/47c9234683548d7a0d60e77ee22a83cc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTidigare kr\u00e4vde skapandet av telefonunders\u00f6kningar i 3CX att en programmerare involverades f\u00f6r att st\u00e4lla in flera olika CFD-komponenter och sammanl\u00e4nka dem med kod i C#. P\u00e5 beg\u00e4ran av anv\u00e4ndare har vi skapat en f\u00e4rdig komponent, Enk\u00e4t, som har f\u00f6ljande funktioner:<\/p>\n<ul>\n<li>Ger allm\u00e4nna meddelanden, till exempel en h\u00e4lsning innan enk\u00e4ten b\u00f6rjar och en avisering om att enk\u00e4ten har avslutats.\n<\/li>\n<li>St\u00e4ller fr\u00e5gor av olika typer: \"Ja \/ Nej\", \"ge en po\u00e4ng fr\u00e5n \/ till\" och kan helt enkelt spela in ett r\u00f6stsvar.\n<\/li>\n<li>Samlar in svar fr\u00e5n deltagarna i en CSV-fil, och l\u00e4gger till, om n\u00f6dv\u00e4ndigt, ytterligare information.\n<\/li>\n<\/ul>\n<p>\nI den nya versionen av CFD har ocks\u00e5 komponenten CRM-s\u00f6kning (CRM Lookup) lagts till. Den g\u00f6r det m\u00f6jligt att h\u00e4mta data fr\u00e5n en ansluten CRM-system till 3CX. CRM-systemet ansluts till 3CX som vanligt \u2013 via 3CX:s administrationsgr\u00e4nssnitt. De data som h\u00e4mtas genom f\u00f6rfr\u00e5gan \u00f6verf\u00f6rs f\u00f6r vidare bearbetning till CFD:s r\u00f6stapplikation.<\/p>\n<p><img decoding=\"async\" alt=\"Telefonunders\u00f6kningar och s\u00f6kning i CRM i 3CX CFD, ny WP-Live Chat Support-plugin, uppdatering av Android-applikationen\" src=\"\/wp-content\/uploads\/2019\/10\/de3396bc4a5dbb8970601e5e1a86a514.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nEtt typiskt exempel p\u00e5 anv\u00e4ndningen av komponenten:<\/p>\n<ol>\n<li>Vid ett inkommande samtal \u00f6verf\u00f6rs abonnentens Caller ID till CRM.\n<\/li>\n<li>Om kunden med detta Caller ID hittas, h\u00e4mtar f\u00f6rfr\u00e5gan det interna nummer till den manager som \u00e4r kopplad till denna kund fr\u00e5n CRM.\n<\/li>\n<li>CFD-applikationen f\u00e5r det interna numret och g\u00f6r en vidarebefordran av samtalet (genom komponenten Transfer) till den interna nummer till managern.\n<\/li>\n<\/ol>\n<p>\nP\u00e5 s\u00e5 s\u00e4tt f\u00e5r kunden alltid kontakt med sin dedikerade manager. Tidigare hade CFD inte ett s\u00e5 praktiskt verktyg, och det kr\u00e4vdes en komplex interaktion mellan flera komponenter som kopplades samman av en kvalificerad utvecklare.<\/p>\n<p>L\u00e5t oss upprepa \u2013 f\u00f6r att anv\u00e4nda CRM Lookup beh\u00f6ver du f\u00f6rst ansluta en av <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/crm-integration\/\">dessa CRM-system<\/a><\/noindex>, och om din CRM inte finns med p\u00e5 listan \u2013 anv\u00e4nd <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/crm-integration\/\">3CX REST API<\/a><\/noindex>.<br \/>\nF\u00f6r att arbeta med 3CX CFD v16 Update 3 kr\u00e4vs <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/470521\/\">3CX V16 Update 3<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"http:\/\/downloads.3cx.com\/downloads\/3CXCallFlowDesigner.exe\">Ladda ner Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/call-flow-designer-manual\/\">Dokumentation f\u00f6r Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/vad-change-log\/\">Fullst\u00e4ndig \u00e4ndringslogg<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>3CX f\u00f6rv\u00e4rvar WP-Live Chat-plugin f\u00f6r multikanals kontaktcentra<\/h2>\n<p>\nVi har nyligen f\u00f6rv\u00e4rvat <noindex><a rel=\"nofollow\" href=\"http:\/\/www.3cx.com\/wp-live-chat\/\">WP-Live Chat Support<\/a><\/noindex> \u2013 en popul\u00e4r chatt-plugin f\u00f6r webbplatsbes\u00f6kare med realtidsanalys. Det \u00e4r den mest popul\u00e4ra chatten f\u00f6r WordPress \u2013 med \u00f6ver 1 miljon nedladdningar och mer \u00e4n 1000 dagliga h\u00e4mtningar. F\u00f6rv\u00e4rvet av WP-Live Chat-teknologin f\u00f6ljer lanseringen av v\u00e5r egen plugin <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">3CX Live Chat<\/a><\/noindex>, som presenterades tillsammans med 3CX v16. Alla dessa steg syftar till att implementera ett anv\u00e4ndarv\u00e4nligt och standardiserat multikanals kontaktcenter till ett s\u00e5 l\u00e5gt pris som m\u00f6jligt.<\/p>\n<p>F\u00f6r info: WP-Live Chat sl\u00e4pptes 2014 av det sydafrikanska f\u00f6retaget Code Cabin \u2013 en utvecklare av e-handelsl\u00f6sningar. 3CX kommer aktivt att utveckla WP-Live Chat Support, som kommer att vara gratis och ocks\u00e5 som en frist\u00e5ende produkt. Till skillnad fr\u00e5n den egenutvecklade <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex>, inkluderar WP-Live Chat ingen ljud-\/videosamtalsfunktion med webbplatsbes\u00f6kare, men har omfattande analys av anv\u00e4ndarens onlineaktiviteter.<\/p>\n<h2>3CX-uppdatering f\u00f6r Android Beta<\/h2>\n<p>\nDen senaste beta-versionen av 3CX-appen f\u00f6r Android har f\u00e5tt flera viktiga f\u00f6rb\u00e4ttringar, baserade p\u00e5 era feedback.<\/p>\n<p>Om telefonen flyttades utanf\u00f6r det lokala n\u00e4tverket (och anslutningen via IP-adress \u00e4ndrades till anslutning via FQDN), uppstod ibland ett felmeddelande \"request failed error\" vid f\u00f6rs\u00f6k att ringa. Nu \u00e4r problemet \u00e5tg\u00e4rdat.<\/p>\n<p>Tillsammans med abonnentens namn (i Status- och Chat-apparna) visas nu namnet p\u00e5 den fj\u00e4rrstyrda (ansluten via interstationstj\u00e4nst) 3CX-PBX. Detta \u00e4r praktiskt om det finns tv\u00e5 anst\u00e4llda med samma namn i f\u00f6retaget men som arbetar p\u00e5 olika kontor (anslutna till olika 3CX-PBX). Dessutom visas namnet p\u00e5 PBX:n nu bredvid meddelande-ID:t hos den anst\u00e4llde. Detta g\u00f6r det l\u00e4tt att snabbt f\u00f6rst\u00e5 varifr\u00e5n du f\u00e5r samtalet.<\/p>\n<p>Gr\u00e4nssnittet f\u00f6r att lyssna p\u00e5 r\u00f6stmeddelanden har ocks\u00e5 uppdaterats. Nu ser du en fullst\u00e4ndig lista \u00f6ver meddelanden med tillg\u00e4ngliga alternativ. V\u00e4lj det alternativ som passar, s\u00e5 spelas meddelandet upp i den inbyggda Google Play Music-spelaren.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"X91mDlxsiuU\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/X91mDlxsiuU\/hqdefault.jpg\" alt=\"Spela video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\nAndra f\u00f6rb\u00e4ttringar i 3CX f\u00f6r Android Beta:<\/p>\n<ul>\n<li>En option \"Fr\u00e5ga inte igen\" har lagts till n\u00e4r appen ges \u00e5tkomst till telefonens adressbok.\n<\/li>\n<li>\u00d6verf\u00f6rda filer laddas upp i en s\u00e4rskild mapp enligt utvecklingsrekommendationerna f\u00f6r Android 10.\n<\/li>\n<li>Den nya rullgardinsfiltret f\u00f6r kontakter g\u00f6r det m\u00f6jligt att visa alla kontakter, endast 3CX-kontakter eller endast kontakter fr\u00e5n Android-enheter.\n<\/li>\n<li>Det maximala antalet deltagare i konferensen p\u00e5 beg\u00e4ran \u00e4r 3. F\u00f6r konferenser med fler deltagare, anv\u00e4nd Konferensplaneraren.\n<\/li>\n<\/ul>\n<p>\nDu kan installera appen genom att ansluta till <noindex><a rel=\"nofollow\" href=\"https:\/\/play.google.com\/apps\/testing\/com.tcx.sipphone14\">3CX Beta-programmet f\u00f6r Android<\/a><\/noindex>. Om du har problem med appen eller har f\u00f6rslag, l\u00e4mna en recension p\u00e5 den s\u00e4rskilda <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/community\/forums\/android.34\/\">forumet<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/3cxphone-android-build-history\/\">Fullst\u00e4ndig \u00e4ndringslogg<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>K\u00e4lla: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/473318\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043e\u0434\u0438\u043d \u043d\u043e\u0432\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043d\u043e\u0432\u0438\u043d\u043a\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0435 3CX \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043d\u0430 \u0431\u0430\u0437\u0435 UC \u0410\u0422\u0421 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u0430. \u00a0\u00a0 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX CFD \u2014 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u041e\u043f\u0440\u043e\u0441 \u0438 \u041f\u043e\u0438\u0441\u043a \u0432 CRM \u0421\u0432\u0435\u0436\u0438\u0439 \u0440\u0435\u043b\u0438\u0437 3CX Call Flow Designer (CFD) Update 3 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442 \u041e\u043f\u0440\u043e\u0441 (Survey), [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":39511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-39510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c 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