Ngaba uyazithanda ii-KPIs? Ndicinga ukuba akunakwenzeka. Kunzima ukufumana umntu ongazange ahlupheke kwii-KPIs ngendlela enye okanye enye: umntu akazange afikelele kwizikhombisi ezijoliswe kuyo, umntu wayejongene novavanyo oluzimeleyo, kwaye umntu wasebenza, wayeka, kodwa akakwazanga ukufumanisa oko baqulethwe. Ii-KPIs ezifanayo ukuba inkampani yayisoyika nokuzikhankanya. Kwaye kubonakala ngathi yinto enhle: isalathisi sikuxelela injongo yenkampani, wenza konke ukuyifezekisa, kwaye ekupheleni kwenyanga ufumana ibhonasi okanye enye ibhonasi. Umdlalo ocacileyo, ukubheja okufanelekileyo. Kodwa hayi, ii-KPIs zijike zaba sisilo esoyikekayo nesingathandekiyo, esisoloko sizama ukukhuthaza abantu abangakhathaliyo, kodwa kwangaxeshanye abaniki nto kubasebenzi abalawulayo. Kukho into engalunganga ngezi zalathi!
Ndikhawulezisa ukukwazisa: ukuba awuzithandi ii-KPIs, inkampani yakho ayazi ukuba izilungiselela njani. Ewe, okanye ungumphuhlisi.
Xa inkampani wamisa bonke abasebenzi KPI efanayo
Ukuzihlangula. Eli nqaku luluvo lobuqu lomqeshwa, olunokuthi okanye lungahambelani nendawo yenkampani.
Ii-KPIs ziyafuneka. Ichaphaza
Ukuqala, ndiza kwenza ukwehla kweengoma kwaye ndichaze isikhundla sam ngokusekwe kumava. Ii-KPI ziyimfuneko ngokwenene, kwaye kukho izizathu zoku.
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Kwiqela elikude, elisasaziweyo, okanye elizimeleyo, i-KPI yindlela yokwabela kungekuphela nje imisebenzi kumqeshwa, kodwa kunye novavanyo lomsebenzi. Ilungu ngalinye leqela linokubona indlela elikhawuleza ngayo ukuya kwinjongo kwaye lilungelelanise umsebenzi walo kwaye liphinde lisasaze imizamo.
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Ubunzima bezalathi ze-KPI bubonisa ngokucacileyo ukubaluleka kwemisebenzi kwaye abasebenzi abasayi kuphinda bakwazi ukwenza imisebenzi elula kuphela okanye kuphela leyo bayithandayo.
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I-KPI yivector esobala kwaye engacacanga yentshukumo yabasebenzi ngaphakathi kwinkampani: unesicwangciso, usebenza ngokungqinelana nayo. Khetha izixhobo, iindlela kunye neendlela, kodwa yiba nobubele ngokwaneleyo ukuba usondele kangangoko kwinjongo.
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Ii-KPIs zidityanisiwe kwaye zinika isiphumo esincinci sokhuphiswano ngaphakathi kwinkampani. Ukhuphiswano oluhle kwiqela luqhubela ishishini kwinzuzo.
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Ndiyabulela kwi-KPI, inkqubela yomqeshwa ngamnye ibonakala, ukungavisisani phakathi kweqela kuyalungiswa, kwaye uvavanyo lomsebenzi womntu wonke luthatha ifom ecacileyo, esekelwe kubungqina.
Ngokuqinisekileyo, oku konke kufanelekileyo kuphela ukuba ii-KPI ezikhethiweyo zihlangabezana nenani leemfuno.
Iphi, umgca we-KPI eqhelekileyo?
Nangona eli nqaku liyimbono yomntu, ndiya kuphawula izizathu zomdla onjalo kwisihloko se-KPI. Ingongoma kukuba ekukhululweni imodyuli epholileyo ephuculweyo yokubala ye-KPI ivele: ngoku ingenile Unokwenza izibonakaliso zaluphi na ubunzima kunye naluphi na uvavanyo kunye nobunzima. Oku kuluncedo kwaye kunengqiqo: I-CRM irekhoda zonke izenzo kunye nezinto eziphunyeziweyo (izalathisi) kumqeshwa ngamnye wenkampani, kwaye ngokusekelwe kubo, amaxabiso e-KPI abalwa. Sele sibhale amanqaku amabini amakhulu kwesi sihloko, ayefundile kwaye enzulu. Eli nqaku liya kuba nomsindo kuba iinkampani ziphatha i-KPIs njenge-karoti, intonga, ingxelo, i-formality, njl. Kwaye oku, okwangoku, sisixhobo solawulo kunye nento epholileyo yokulinganisa iziphumo. Kodwa ngesizathu esithile, kumnandi kakhulu kuye wonke umntu ukwenza i-KPIs ibe sisixhobo sokutshabalalisa ngobuninzi benkuthazo kunye nokucinezelwa komoya wabasebenzi.
Ke, ii-KPIs kufuneka zilinganiseke, zichaneke, zifikeleleke - wonke umntu uyayazi le nto. Kodwa kunqabile ukuba kuthiwe izikhombisi ze-KPI kufuneka kuqala zanele. Masihambe inqaku ngenqaku.
Oku akufuneki kube yisethi engakhethiyo yezalathi
Izalathisi kufuneka zisekelwe kwiprofayili yeshishini, iinjongo zenkampani kunye nobuchule babasebenzi. Konke oku kufuneka kuchazwe ngokucacileyo kumaxwebhu enkqubo ye-KPI (okufuneka unxibelelane ngayo nomsebenzi ngamnye). Ukubeka phambili iinjongo ekufuneka zifezekisiwe, ukusetha nganye kuzo udidi lwayo lokubaluleka usebenzisa isikali se-KPI, ukuphuhlisa izikhombisi zomntu ngamnye kumqeshwa ngamnye okanye kwiqela labasebenzi. Awukwazi ukwenza oku kulandelayo:
a) Ii-KPIs bezixhomekeke, oko kukuthi, ukuphunyezwa kwee-KPIs zomqeshwa omnye kuya kuphenjelelwa ngumsebenzi wabanye abasebenzi (i-classic 1: umthengisi uvelisa izikhokelo, kwaye i-KPI yakhe ivolumu yokuthengisa, ukuba isebe lokuthengisa alisebenzi kakuhle, ukuthengisa kuyabandezeleka, okungenakuphembelela oogxa nangayiphi na indlela; i-classic 2: Ii-KPIs zomvavanyi zibandakanya isantya sokulungiswa kwe-bug, naye akanampembelelo kuyo.);
b) Ii-KPI zaphinda zaphindaphindwa kubo bonke abasebenzi (“masenze ukuphunyezwa kwesicwangciso sokuthengisa sibe yi-KPI kuyo yonke inkampani yophuhliso” - oko akunakwenzeka, kodwa ukwenza izinga lokufezekiswa kwenjongo efanayo isizathu sokufumana iibhonasi kunokwenzeka kakhulu) ;
c) Ii-KPI ziphembelele umgangatho womsebenzi, oko kukuthi, umlinganiselo wobungakanani uya kuba yingozi kuvavanyo lomgangatho.
Oku akufuneki kube yimatrix eneemvavanyo ezizimeleyo
Iimatriki ze-KPI zomsebenzi wam wokuqala zathi qatha kwangoko engqondweni - uloyiso lokungabinantsingiselo kunye nokuzithoba, apho abasebenzi babenikwa amabanga amabini okuziphatha (banikwa -2 "ngokuziphatha enkampanini" kwaye ibhonasi yancitshiswa ngoko nangoko ngama-70% ). Ewe, ii-KPIs zahlukile: ziyakhuthaza okanye zoyike, zizalisekile okanye zinyuswe ngokungeyonyani, zenza ishishini liphole okanye litshone ngokupheleleyo inkampani. Kodwa ingxaki ayikho kwi-KPIs, kodwa isengqondweni yabo bantu basebenzisana nabo. Ii-KPIs eziziintloko zezo zibotshelelwe kwiimpawu “zovavanyo”, ezinje: “ukuvuma ukunceda abantu osebenza nabo,” “ukubambelela kwimigaqo yokuziphatha yeshishini,” “ukwamkelwa kwenkcubeko yeshishini,” “ejolise kwiziphumo,” “ingcinga entle.” Olu vavanyo sisixhobo esinamandla ezandleni zabavavanyi, kuquka nesebe leHR. Yeha, ngokuqhelekileyo ubukho be-KPIs obunjalo bujika yonke inkqubo ibe sisixhobo sokuxabana kweenkampani, indlela yokuzisa abasebenzi abafanelekileyo kunye nokuqhawula abo bangenangeniso (abasoloko bengabasebenzi ababi).
Ngenxa yobukho beemvavanyo ze-subjective kwi-KPI (ngokuqhelekileyo isistim yamanqaku okanye +- izikali), isisombululo esinye kuphela esinokwenzeka: akufuneki zibekho naluphi na uhlobo. Ukuba ufuna ukukhuthaza iimpawu zobuqu, yazisa i-gamification kwi-portal yenkampani, imali yangaphakathi, izincamathelisi, ii-candy wrappers, kunye namaqhosha okuhambisa. I-KPI imalunga neenjongo zoshishino kunye nokusebenza. Sukuvumela ukusekwa kweqela kwinkampani yakho elineziduko ezibekwe ngokucacileyo eziya kulwa ngaphezu kokukhokelela inkampani yakho kwiinjongo zayo.
Amashishini amancinci afuna ii-KPIs. Ishishini ngalinye lifuna ii-KPIs
Ndiya kunyaniseka: andisoloko ndibona ii-KPIs kumashishini amancinci; ngokuqhelekileyo ukuphunyezwa kwenkqubo yesalathisi sokusebenza kuqala ngamashishini aphakathi. Kwishishini elincinci, ngokuqhelekileyo kukho isicwangciso sokuthengisa kwaye yiloo nto. Oku kubi kakhulu kuba inkampani ilahlekelwa zizibonakaliso zokusebenza kunye nezinto ezibachaphazelayo. Ingxowa elungileyo yamashishini amancinci: + I-KPI, kuba idatha iya kuqokelelwa ngokusekwe kubathengi abatsha, ukuthengiselana kunye neziganeko, kunye nee-coefficients nazo ziya kubalwa ngokuzenzekelayo. Oku akuyi kwenza kuphela iinkqubo zesiqhelo, kodwa kuya konga ixesha lokuzalisa iingxelo ezahlukeneyo. Ukuba ufuna ukwazi ukwenza le bundle ingabizi, ilungele kwaye isebenze, (ibhonasi ngaphakathi) - uya kuqhagamshelwa.
Ii-KPIs zinxulumene ngokusondeleyo neenkqubo zoshishino
Kunzima kakhulu ukwazisa ii-KPIs ngokuchasene nemvelaphi yeenkqubo ezingalawulwayo, kuba akukho mbono ucwangcisiweyo weenjongo kunye neziphumo ezinqwenelekayo. Ukongeza, ukungabikho kweenkqubo zeshishini kwinkampani ngokukhawuleza kunyanzelisa ulwandle lwezinto kwimveliso yomsebenzi: ixesha elibekiweyo, ilahleko yabo banoxanduva, ukuthunywa okungacacanga, ukudluliselwa kwemisebenzi kumqeshwa "otsala wonke umntu" (kwaye uya kuthi kuphela zalisekisa ii-KPIs ngokwenqanaba lomthwalo ogqithisileyo wemisebenzi kunye nokudinwa).
Eyona ndlela ilungileyo: ukuphonononga iinkqubo zoshishino (oko kukuthi ukuphonononga, kuba eneneni wonke umntu unazo, kodwa kumazwe ahlukeneyo) → faka apho ungaqala ukuqokelela zonke izibonakaliso zomsebenzi wokusebenza → ngokuzenzekelayo iinkqubo zoshishino kwi-CRM → ukuphumeza i-KPIs (kungcono nakwi-CRM, ukwenzela ukuba izikhombisi zibalwe ngokuzenzekelayo, kwaye abasebenzi banokubona inkqubela yabo kwaye baqonde ukuba yintoni inkqubo yabo ye-KPI iqulethwe) → bala ii-KPIs kunye nomvuzo ozenzekelayo.
Ngendlela, siphumeze onke la manyathelo kwi-RegionSoft CRM yethu. Jonga indlela esenza ngayo ii-KPI ezilula nezinzima (eziphambili). Ewe kunjalo, ndiyakwazi ukusebenza kwazo zonke iiCRM ezisehlabathini, kodwa ezinye zilinganiselwa kwi-15-20 iinkqubo, kodwa ndingatsho ngokukhuselekileyo: indlela yodwa. Kulungile, ngokwaneleyo ukuzigwagwisa, masixoxe isihloko ngakumbi.
Umiselo olusisiseko lwe-KPI
Ukuseta i-KPI ekwinqanaba eliphezulu
Olu luhlobo lokuhlola abaqeshwa beenkampani ezisebenza kwi-RegionSoft CRM babone phambi kwabo. Le dashbhodi efanelekileyo nebonakalayo ikuvumela ukuba uvavanye inkqubela phambili yomsebenzi wakho kwaye uhlengahlengise usuku lwakho lokusebenza. Umphathi unokujonga intsebenzo yabo bonke abasebenzi aze atshintshe amaqhinga okusebenza ngexesha elithile, ukuba kuyimfuneko.
Unokusebenza ngokugqibeleleyo kwaye ungaphumeleli i-KPI enye
Ngokusisiseko, esi sisibetho sabasebenzi abagqibeleleyo abazisa imisebenzi yabo kwimfezeko kwaye bachithe ixesha elininzi kuyo. Kodwa ibali elifanayo liqhelekile phantse wonke umntu: unokubonelela ngenkonzo ebalaseleyo kubathengi ababini abaya kuzisa i-ruble ye-2,5 yezigidi nganye, kodwa ngexesha elifanayo lingahambelani naluphi na umgangatho wexesha lenkonzo. Ngendlela, "ngombulelo" kwii-KPI ezinje ukuba sonke sihlala sifumana inkonzo engafanelekanga kwiiplatifti zentengiso, ii-arhente zentengiso, abaqhubi be-telecom kunye nezinye iinkampani "kwi-stream": zinezibonakaliso ezichaza iprimiyamu, kwaye inenzuzo ngakumbi ukuba bavale umsebenzi kunokufikelela emazantsi esisombululo Iingxaki. Kwaye oku kuluhlu olubi kakhulu lweempazamo, kuba ii-KPIs zabaphathi bezinga eliphezulu ziboshwe kwi-KPIs zamanqanaba aphantsi kwaye akukho mntu ufuna ukuphulaphula isicelo sokulungelelanisa i-scorecard. Kodwa ngelize. Ukuba ungomnye wabo, qalisa uphononongo, kuba kungekudala okanye kamva ukusukela iibhonasi kunye nee-coefficients kuya kubangela i-wave yezikhalazo zabathengi (leyo, ngokuqinisekileyo, ine-KPI yayo) kwaye yonke into iya kuba yinto engathandekiyo kwaye kunzima ukuyenza. lungisa.
Kungenxa yesi sizathu ukuba kungcono ukuseta iindidi ezininzi ze-KPIs, umzekelo, isicwangciso senani lamatikiti (abathengi), ngengeniso, ingeniso ngomthengi ngamnye, njl. Ke, uya kuba nakho ukubona ukuba yeyiphi inxalenye yomsebenzi izisa eyona ngeniso ininzi, yeyiphi inxenye ye-sags kwaye kutheni (umzekelo, ukungaphumeleli okungapheliyo ukuzalisekisa isicwangciso sabaxumi abatsha kunokubonisa zombini ukuthengisa okubuthathaka kunye nokuthengisa okubuthathaka, apha ezinye iingxelo ziya kuthi. ukukunceda - njengeprofayile yokuthengisa ixesha kunye nefenitshala yokuthengisa).
I-KPI sisishwankathelo sexesha, hayi ulawulo olupheleleyo
I-KPI ayikhe ibe malunga nolawulo konke konke. Ukuba abasebenzi bakho bagcwalisa imihla ngemihla / amaxwebhu eveki abonisa ukuba umsebenzi ngamnye uthathe ixesha elingakanani, oku akusiyo i-KPI. Ukuba abasebenzi bakho balinganisa omnye komnye kwisikali sika -2 ukuya +2, ayisiyo KPI leyo. Ngendlela, oku akukona ukulawula, kuba yonke imisebenzi kunye nexesha labo libhalwe ngaphandle kweblue, nje ukusasaza iiyure ezisi-8, kwaye ukuhlolwa koogxa banikwa into enjengale: "oh, uVasya noGosha basela ibhiya Mna, abafana abahlekisayo, +2 kubo” , “Ndabandezeleka, uMasha wandenzela imisebenzi emi-4 emikhulu, kodwa wayenobuso obugoso, makube njalo, ndiza kumnika u-0, ndiya kuba nenceba, hayi. a-2.”
I-KPI luvavanyo kuphela lokufezekiswa okanye ukungafezeki kwezalathi zokwenyani ezinokulinganiswa ezihlangabezana neenjongo zoshishino. Nje ukuba ii-KPIs zijike zibe yintonga, ziba yintlekisa, kuba abasebenzi baya kuleqa kuphela elona nani lihle kwaye “elisisityebi”; akusayi kubakho msebenzi wokwenyani kweminye imida.
Ii-KPI akufanele zithuthumbise abasebenzi
Ngokuqhelekileyo kwenzeka ngolu hlobo: ekupheleni kwenyanga, iifayile ezinkulu ze-Excel ezineethebhu ze-4-5 zithunyelwa kubasebenzi, apho kufuneka babhale phantsi ii-KPI zabo kwaye bazalise iindawo ezithile. Uhlobo olulodwa lwentuthumbo:
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bhala phantsi umsebenzi wakho ngamnye kwaye unike amanqaku (abatyebileyo abazingcayo ngokwasengqondweni bayaphumelela kwabo bazigxekayo);
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vavanya oogxa;
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Vavanya umoya wenkampani;
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bala i-coefficient yakho kwaye ukuba iphezulu kakhulu okanye ingaphantsi kunomndilili wamaxesha adlulileyo, kwi-commentary kwiseli enexabiso bhala ingcaciso yokuba kutheni le nto yenzekile (kwaye "ndisebenze kakuhle ngenxa yokuba ndinethamsanqa" ayisebenzi) kwaye isicwangciso sokulungisa ingxaki kwixesha elizayo ("andiyi kuphinda ndisebenze kakuhle").
Ndiyathemba ukuba ngoku akukho mntu uya kuthatha la mava okwenene njengesikhokelo kwisenzo.
Ngoko ke, i-KPIs kufuneka ibonakale, ifikeleleke kwaye ibonakale kubasebenzi, kodwa abasebenzi akufanele baxoke xa bezalisa iitafile, bakhumbule imisebenzi yabo kwaye babuyisele imiqulu egqityiweyo ngokwamaxwebhu kunye nezivumelwano, ngokuzimeleyo ukubala izikhombisi zabo, njl. I-2020 lixesha elifanelekileyo lokubala kwe-KPI ngokuzenzekelayo. Ngaphandle kwe-automation, inkqubo yezalathisi eziphambili zokusebenza inokujika ingathembeki nje kuphela, kodwa ibe yingozi, kuba izigqibo zokwenyani eziphosakeleyo ziya kwenziwa ngokusekelwe kumanani angeyonyani kunye namanqaku.
I-KPI ayisiyiyo yonke inkqubo yenkuthazo, kodwa inxalenye yayo
Mhlawumbi le yeyona mpazamo ixhaphakileyo - kuthathelwa ingqalelo ii-KPIs zodwa njengeyona nkqubo yokukhuthazayo. Kwakhona, esi sisalathisi nje sokusebenza. Ewe, i-KPI ibandakanya izinto zenkuthazo kunye neebhonasi ezisisiseko zabasebenzi, kodwa inkqubo yenkuthazo ihlala iyindibaniselwano yeendlela ezibonakalayo nezingabonakaliyo zomvuzo. Oku kubandakanya inkcubeko yenkampani, ukukhululeka komsebenzi, ubudlelwane kwiqela, amathuba omsebenzi, njalo njalo. Mhlawumbi kanye kanye ngenxa yokuchongwa kwezi ngcamango ukuba i-KPIs ibandakanya izikhombisi zomoya wequmrhu kunye nokuncedisana. Oku, ngokuqinisekileyo, kuphosakele.
Kwaye ngoku ndiza kubangela ukuduma kokunganeliseki kwabafundi, kodwa umahluko obalulekileyo phakathi kwenkqubo yokukhuthaza kunye nenkqubo ye-KPI kukuba i-motivation kufuneka iphuhliswe kwaye iphunyezwe ziingcali ze-HR, kwaye i-KPI ngumsebenzi womphathi kunye neentloko zamasebe, ngubani oye waphumelela. bazazi kakuhle zombini iinjongo zoshishino kunye neemetrics eziphambili impumelelo yabo. Ukuba ii-KPIs zenkampani yakho zakhiwe ngu-HR, i-KPI yakho iya kujongeka ngolu hlobo:
Kuhle, kodwa andiyazi ukuba yintoni kwaye andazi ukuba ndiyivelise njani
I-KPI kufuneka ithethelelwe; amanani aphuma emoyeni ayakukhokelela kungquzulwano
Ukuba uyazi ukuba abasebenzi bakho ngokomndilili bakhuphe uhlaziyo kabini ngenyanga, lungisa iibhugi ezingama-500 kwaye uthengise kubathengi abangama-200, ke isicwangciso sokukhutshwa kwe-6 kunye nabathengi abangama-370 kuya kuba yinto engenakwenzeka - oku kukwandiswa kakhulu kwesabelo semarike kunye nomthwalo omkhulu kuphuhliso. (iibhugi) -iyakuba malunga nokuphinda-phindwe kathathu ubukhulu). Kwangokunjalo, awunakumisela ingeniso ephezulu ekujoliswe kuyo ukuba kukho ukudodobala okunzulu elizweni, kwaye ishishini lakho liphakathi kwezona zithe ngxi. Ukusilela okumandla ekufezekiseni isicwangciso kuya kubathoba abasebenzi kwaye kubenze bathandabuze ngokwabo kunye nokusebenza kakuhle kwabaphathi bakho.
Ke ngoko, ii-KPIs kufuneka:
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ukuhlangabezana ngokuchanekileyo neenjongo zoshishino;
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bandakanya kwifomula yokubala kuphela iimetriki ezikhoyo kwaye zithathwe yinkampani;
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aziqulathanga iimvavanyo ezizimeleyo kunye neempawu;
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bonakalisa umoya wenkuthazo endaweni yokohlwaya;
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nxibelelana namaxabiso okwenyani ezalathi kumaxesha amaninzi;
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khula kancinci;
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utshintsho ukuba iinjongo okanye iinkqubo zoshishino zitshintshile, i-KPIs yelifa ngamakhulu amaxesha amabi ngaphezu kwekhowudi yelifa.
Ukuba abasebenzi bayacatshukiswa yi-KPIs kwaye bayakhanyela ngokufanelekileyo ukuba banokuhlangabezana nezalathisi ezithile, kuyafaneleka ukubaphulaphula: rhoqo ebaleni, ezinye iinkalo zokuphumeza isicwangciso ziphawuleka ngakumbi kunesihlalo solawulo (kodwa oku kusebenza ikakhulu kwiindawo eziphakathi. kunye namashishini amakhulu).
Ukuba i-KPI ayanelanga, kungekudala okanye kamva abasebenzi baya kufunda ukuziqhelanisa nayo kwaye umphumo uya kuba bubuqhetseba, okanye ubuqhophololo obucacileyo. Umzekelo, kukho uqhagamshelo lobuqhophololo kwipaspoti enye ukusuka kubaqhubi be-telecom okanye ukulinganisa kwabathengi bomgunyathi kwinkxaso yobugcisa. Oku akuhambisani kakuhle neshishini.
Akukho zitemplates esele zenziwe kwii-KPIs
Kwi-Intanethi kunye nabacebisi unokufumana izibonelelo zokuthengisa iiseti ze-KPIs esele zenziwe. Kwi-90% yamatyala, ezi ziifayile ze-Excel ezifanayo endizikhankanyileyo ngasentla, kodwa ngokusisiseko zimele uhlalutyo lwenyani yesicwangciso sayo nayiphi na inkampani. Abayi kuba nezalathi ezihambelana neenjongo kunye neenjongo zakho. Ezo fayile ziimagnethi ezikhokelayo ukuze uqhagamshelane nomcebisi ukuphuhlisa inkqubo ye-KPI. Ke ngoko, andikukhuthazi ukuba uthathe iitemplate zabanye abantu kwaye uzisebenzise ukubala izikhombisi eziphambili zokusebenza kubasebenzi bakho. Ekugqibeleni, yiyo loo nto zingundoqo, kwaye azifani kwaye azikho jikelele.
Ewe, ukuphuhlisa inkqubo ye-KPI kuthatha ixesha, kodwa xa uyenzile, uya kuzisindisa kwiingxaki ezininzi kunye nabasebenzi kwaye uya kukwazi ukulawula ngokulinganayo zombini iqela eofisini kunye nabasebenzi ukude.
Akufuneki kubekho izikhombisi ezininzi ze-KPI
Ngokufanelekileyo - ukusuka kwi-3 ukuya kwi-10. Inani elikhulu le-KPI lisasaza ukugxila kwabasebenzi kwiinjongo kunye nokunciphisa ukusebenza kakuhle. Ingakumbi ingasebenziyo ayibalulekanga, i-KPIs yesiqhelo ebotshelelwe kungekhona kwiinkqubo ezinkulu, kodwa kwinani lamaphepha eemvumelwano, imigca yombhalo, inani labalinganiswa, njl. (le ithisisi ingabonakaliswa ngumbono othi "ikhowudi yamaHindu" okanye "i-Glitch", xa e-Indiya phakathi kwe-80 kwakuyisiko ukuhlawula abadwelisi beprogram ngenani lemigca yekhowudi ebhaliweyo. Oku kwakhokelela ekubeni umgangatho yekhowudi yabandezeleka, yaba yi-noodle-like, into-non-oriented, kunye neebhugi ezininzi).
Ezinye izalathi ze-KPI kufuneka zinxulumane nomsebenzi ngamnye womqeshwa okanye wesebe, kwaye ezinye kufuneka zibe yinxalenye, ziqheleke kwinkampani iphela (umzekelo, inani leempazamo ezichongiweyo sisalathiso somntu ngamnye, kwaye ingeniso kukuphumelela kwawo onke amasebe njenge ngokupheleleyo). Ngale ndlela, iinjongo ezichanekileyo zenkampani zidluliselwa kubasebenzi, kwaye bayaqonda ukuba ukulingana kuye kwasekwa ngaphakathi kwenkampani phakathi komsebenzi womntu kunye neqela.
Ewe, zikhona ngokwenene iingcali apho kunzima okanye akunakwenzeka ukusebenzisa ii-KPIs
Ngokuyintloko ezi ziingcali zokuyila, abaphuhlisi, abadwelisi benkqubo, abaphandi, izazinzulu, njl. Umsebenzi wabo unzima ukulinganisa ngeeyure okanye imigca, kuba ngumsebenzi onengqondo kakhulu ohambelana nokucaciswa okunzulu kweenkcukacha zomsebenzi, njl. Ii-KPIs ezikhuthazayo zinokusetyenziswa kubasebenzi abanjalo, umzekelo, iibhonasi ukuba inkampani iye yadibana nesicwangciso sayo sengeniso, kodwa i-coefficients ngabanye kubo sisigqibo esiphikisana kakhulu kwaye sinzima.
Ukuqonda imiphumo yokwenyani yokwazisa i-KPIs kwezo zikhethekileyo, jonga imeko yokhathalelo lwangaphandle kwilizwe lethu (kwaye hayi kweli lethu kuphela). Ekubeni oogqirha baqalisa ukuba nemilinganiselo yexesha elifunekayo lokuhlola umguli, ukuzalisa amaxwebhu, nolunye ukhokelo oluxabisekileyo lokuziphatha kwabaguli, iikliniki zikawonke wonke ziye zajika zaba lisebe lesihogo. Kule nkalo, iiklinikhi zabucala ziye zabonakala zinobuchule ngakumbi; bamisela ii-KPIs, kodwa kwangaxeshanye zabela isigulana ixesha eligciniweyo, oko kukuthi, okokuqala, basebenzela ukunyaniseka kwesigulana kunye nothando lwabo. ikliniki kunye noogqirha abathile. Kwaye ngale meko, isicwangciso sengeniso kunye nokutyelela siya kuzaliseka ngokwaso.
Umqeshwa uza kwinkampani ukutshintshisa ulwazi kunye namava akhe ngemali, kwaye ulwazi kunye namava kufuneka azise umphumo othile ngokusekelwe kwiinjongo zoshishino. Ukumisela iithagethi ze-KPI phambi kwakhe akuyona into embi, echasene nokunyaniseka kunye ne-scoundrel. Ngokuchasene noko, ngophuhliso olufanelekileyo lwenkqubo yezalathi ezingundoqo, umqeshwa ubona isalathiso apho kufuneka ahambe khona kwaye unokukhetha apho amava akhe aya kusetyenziswa kakhulu kwaye umsebenzi wakhe uya kusebenza.
Ngelishwa, i-KPI ayisiyiyo yodwa iqumrhu elithe oosomashishini bakwazile ukwenza iidemon kwaye bajike baba sisixhobo esoyikisa. Oku akulunganga, kuba i-KPI, njenge-CRM, i-ERP, kunye netshathi ye-Gantt, sisixhobo esifanelekileyo solawulo kunye nengxoxo phakathi kwabasebenzi kunye nabaphathi babo. Ii-KPIs zisebenza kakuhle ukuba zihlakaniphile. Ngoko ke, yonke into isezandleni zakho. Ngokomntu, ndibona indibaniselwano efanelekileyo yeCRM, i-automation yokuthengisa kunye ne-automated KPI kumashishini amancinci naphakathi. Ngoku, kwiimeko zokungaqiniseki kwe-Covid-economic, le ndibaniselwano inokuphinda ihlengahlengise iqela kwaye iqalise ishishini kwakhona. Ngoba kutheni?
umthombo: www.habr.com