Izolo sipapashe kuHabré kwabo bangathanda ukuqonda i-ITSM - iindlela zokufunda kunye nezixhobo. Namhlanje siqhubeka sithetha malunga nendlela yokudibanisa i-ITSM kwiinkqubo zoshishino zenkampani, kwaye zeziphi izixhobo zefu ezinokunceda kule nto.
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Ufumana ntoni kule nto
Indlela yemveli yokulawula amasebe e-IT ibizwa ngokuba “sekwe kwimithombo.” Ngamagama alula, kubandakanya ukugxila ekusebenzeni kunye neeseva, uthungelwano kunye nezinye i-hardware - "izibonelelo ze-IT". Ukukhokelwa ngulo mzekelo, isebe le-IT lihlala lilahlekelwa ingqwalasela kwinto eyenziwa ngamanye amasebe, kwaye ayisekelwe kwiimfuno zabo "zomsebenzisi" kunye neemfuno zabathengi benkampani, kodwa livela kwelinye icala - ukusuka kwizibonelelo.
Enye indlela kule ndlela yokulawula i-IT yi-ITSM (Ulawulo lweNkonzo ye-IT). Le yindlela yenkonzo ephakamisa ukugxila kwi-teknoloji kunye ne-hardware, kodwa kubasebenzisi (abanokuba ngabasebenzi bobabini bentlangano kunye nabaxhasi) kunye neemfuno zabo.
njani abameli be-IBM, le ndlela yenza kube lula ukunciphisa iindleko zokusebenza kunye nokuphucula umgangatho weenkonzo ezinikezelwa lisebe le-IT.
Inika ntoni i-ITSM ekusebenzeni?
Indlela yokusebenza ye-ITSM yenza isebe le-IT libe ngumnikezeli wenkonzo kwamanye amasebe ombutho. Iyayeka ukuba yinto encedisayo ejongene nokugcina impilo yeziseko ze-IT: iiseva ezizimeleyo, uthungelwano kunye nezicelo.
Inkampani yenza ngokusesikweni iinkonzo enqwenela ukuzifumana kwisebe le-IT kwaye ihambela kwimodeli yomthengisi-mthengisi. Ngenxa yoko, ishishini liqala ukubonisa iimfuno zalo zeenkonzo, ukuqulunqa iingxaki kunye nemingeni abasebenzisi abajongene nayo. Kwaye isebe le-IT ngokwalo lithatha isigqibo sokuba zeziphi iindlela zobugcisa zokwanelisa ezi mfuno.
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Ngokubanzi, isiseko senkampani sahlulwe saba ziinkonzo ezahlukeneyo ezenza imisebenzi ethile yeshishini. Ukulawula ezi nkonzo, iiplatifti zesoftware ezikhethekileyo zisetyenziswa. Eyona nto idumileyo kwimarike ye-ITSM yinkqubo yefu yeServiceNow. Kangangeminyaka eliqela ngoku kwi-quadrant yeGartner.
Singaphakathi"»Sizibandakanye ekudityanisweni kwezisombululo zeServiceNow.
Siza kukuxelela indlela yokudibana ne-ITSM kwinkampani. Siza kubonisa iinkqubo ezininzi zoshishino, ukuzenzekelayo okukuvumela ukuba wenze umsebenzi wamasebe e-IT. Siza kuthetha nangezixhobo kwiqonga leServiceNow ezikuncedayo ukwenza oku.
Ukuqala phi kwaye zeziphi izixhobo ezikhoyo
. Le yinkqubo enoxanduva lokunika ingxelo kwii-asethi ze-IT kuwo wonke umjikelo wobomi babo: ukusuka ekufumaneni okanye ekuphuhlisweni ukuya ekucinyweni. Ii-asethi ze-IT kule meko zibandakanya iintlobo ezahlukeneyo zesoftware kunye nehardware: iiPC, iilaptops, iiseva, izixhobo zeofisi, izixhobo ze-Intanethi. Ukuzenzekela kolawulo lwe-asethi kuvumela inkampani ukuba ichithe izixhobo ngokufanelekileyo kwaye iqikelele iimfuno.
Izicelo ezimbini zeServiceNow zinokunceda kulo msebenzi: UkuFumana kunye neNkonzo yokuMaphu. Eyokuqala ifumana ngokuzenzekelayo kwaye ichonge izinto ezintsha (umzekelo, iiseva eziqhagamshelwe kuthungelwano lwenkampani) kwaye ingenisa ulwazi malunga nabo kwisiseko sedatha esikhethekileyo (esibizwa ngokuba ).
Okwesibini, ichaza ubudlelwane phakathi kweenkonzo kunye nezinto ezisisiseko apho ezi nkonzo zakhiwe khona. Ngenxa yoko, zonke iinkqubo kwisebe le-IT kunye nenkampani zibonakala ngokucacileyo.
Sithethe malunga nendlela yokuphumeza ulawulo lwe-asethi kunye nokusebenza ngezi zicelo zimbini kwibhlog yethu yeshishini - kukho isikhokelo esisebenzayo esineenkcukacha apho ( и ). Kuyo sichukumise onke amanqanaba okuphunyezwa: ukusuka kucwangciso ukuya kuphicotho-zincwadi.
. Le yinkqubo, inxalenye yayo kukulungiswa kweenkonzo ze-IT kwimbono yezoqoqosho. I-IT kunye nombutho kufuneka uqokelele ulwazi lwezemali ukuqonda umfanekiso opheleleyo weendleko kunye neengeniso.
Imodyuli yoLawulo lweMali yeServiceNow inokukunceda uqokelele olu lwazi. Yiphaneli yokulawula enye apho abasebenzi besebe le-IT banokucwangcisa uhlahlo lwabiwo-mali, balandele iindleko zeentlobo ezahlukeneyo zemisebenzi kunye nokukhupha ii-invoyisi zeenkonzo (zombini kwamanye amasebe ombutho kunye nabaxhasi bawo). Ungayibona ukuba ijongeka njani Isixhobo soLawulo lwezeMali seServiceNow. Siye salungiselela ekuphunyezweni kweenkqubo zolawulo lwemali - kuyo sihlalutya amanqanaba aphambili.
. Injongo yale nkqubo kukubeka iliso kumacandelo eziseko zophuhliso ze-IT kunye nokulungelelaniswa komthwalo. Iingcali zesebe le-IT kufuneka ziqonde ukuba utshintsho kwindlela yokusebenza kweseva okanye inethiwekhi yokutshintsha kuya kuchaphazela umgangatho weenkonzo ezinikezelweyo.
I-portal yenkonzo ye-ServiceWatch inokuncedisa kulo msebenzi. Iqokelela ulwazi malunga neziseko zophuhliso usebenzisa imodyuli esele ikhankanyiwe yokuFumana kwaye yakha ngokuzenzekelayo ukuxhomekeka phakathi kweenkonzo zoshishino kunye neenkonzo ze-IT. Sikuxelele indlela yokuqokelela idatha malunga neenkqubo ze-IT usebenzisa i-Discovery . Sade salungiselela .
. Iiportal ezinjalo zinika abasebenzisi ithuba lokuzimela ngokuzimeleyo iingxaki zabo nge-software okanye i-hardware, ngaphandle kokusebenzisa uncedo lweengcali zenkxaso yezobuchwepheshe. Kukho iinketho ezininzi zokwakha iiphothali ezinjalo - iziseko zolwazi olungatshintshiyo, ii-FAQs okanye amaphepha aguqukayo anesakhono sokwamkela izicelo.
Sathetha ngokubanzi malunga neentlobo zee-portals kwenye yangaphambili .
Isixhobo segama elifanayo kwi-ServiceNow inceda ukwenza iiPortals zeNkonzo. Ukubonakala kwe-portal kulungiselelwe ngamaphepha angaphezulu okanye amawijethi, kunye noncedo lwe-AngularJS, i-SCSS kunye nezixhobo zophuhliso lweJavaScript.
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. Le yinkqubo esekelwe kwiindlela zophuhliso eziguquguqukayo. Baneenzuzo ezininzi (uphuhliso oluqhubekayo kunye nokutshintsha, ukuphindaphinda), kodwa ukuhlukana kwamaqela amancinci abaphuhlisi, elowo ubandakanyeka kwiprojekthi yakhe, ayisoloko inika ulawulo umbono wemeko yonke kunye nenkqubela phambili.
Isixhobo se-ServiceNow Agile Development sombulula ingxaki kwaye sinikeza ulawulo oluphakathi kwinkqubo yophuhliso. Le ndlela iququzelela inkqubo yentsebenziswano kunye nokulawula umjikelezo wobomi bonke bokudala isofthiwe: ukusuka kwisicwangciso ukuya kwinkxaso yenkqubo egqityiweyo. Sikuxelele indlela yokuqalisa ukusebenza kunye nesixhobo soPhuhliso lwe-Agile .
Ngokuqinisekileyo, ezi akuzona zonke iinkqubo ezinokumiselwa ngokusemgangathweni kunye nokuzenzekelayo usebenzisa i-ITSM kunye ne-ServiceNow. Sithetha ngezinye iimpawu zeqonga apha - kukho ithuba apho kwakhona kwiingcali zethu.
Izinto eziyeleleneyo kwibhlog yethu yoshishino:
umthombo: www.habr.com