Amakhosikazi amabini ahlala kwizindlu ezisebumelwaneni kwisitalato esinye. Abazani, kodwa banento enye emnandi abafana ngayo: bobabini bapheka amaqebengwana. Bobabini baqala ukuzama ukupheka uku-odola ngo-2007. Omnye uneshishini lakhe, akanalo ixesha lokusasaza iiodolo, uvule izifundo kwaye ujonge indawo yokusebenzela esisigxina, nangona iikeyiki zakhe zimnandi, kodwa zisemgangathweni, njenge-cafe ephakathi. Owesibini upheka into emnandi kakhulu kwaye yenziwe ekhaya, kodwa kwangaxeshanye wenza iintengiso ezi-4 kuphela kwiminyaka eli-12 kwaye ekugqibeleni upheka usapho lwakhe kuphela. Ayingomcimbi weminyaka, isazela kunye notyelelo oluvela kwi-SES. Inyani kukuba eyokuqala yahlangabezana ne-automation iyonke yemveliso kunye nokuthengisa, ngelixa eyesibini ayizange. Oku kwaba ngumba wesigqibo. Ngokwenene, umzekelo olula wemihla ngemihla? Kwaye inokulinganiswa kuyo nayiphi na isayizi: ukusuka kwi-arhente yentengiso kwisithathu ukuya kwi-super corporation. Ngaba i-automation ibaluleke kangako? Makhe sixoxe.
I-PS: kubafundi abaqinileyo, kukho enye intshayelelo phantsi kokusikwa :)
Oh hayi. Ima kancinci. Suyinaka!
Enye intshayelelo kwabo bangawathandiyo amantombazana (ulandela izimvo)Abahlobo ababini bagqiba ekubeni baqale ishishini - kakuhle, ishishini njengeshishini - iikhatriji zokuzalisa ngokutsha kunye nokulungisa abashicileli. Saqala ishishini lethu ngalinye ngaxeshanye, kwaye kwiinyanga ezi-2 zokuqala sakwazi ukugqiba iikontraka ezingama-20 kunye nabathengi benkampani. Umntu wokuqala wenza yonke into ngokwakhe, wayesebenza nzima, waya kubathengi, wenza umsebenzi. Kodwa nantsi ingxaki. Kwikhontrakthi ye-22, waqala ukufika emva kwexesha kuyo yonke indawo, ukulibala ngeentlanganiso kunye nabathengi, akazange abe nexesha lokulungisa izixhobo ngexesha, kwaye kanye nokuba axutywe abathengi kwaye abanike iikhatriji ezingalunganga.
Owesibini wayesonqena, engafuni ukubaleka wabiza intlanzi yegolide. Iintlanzi zamjonga, zamxabisa, zaza zacela ukwenza lo msebenzi uzenzekele. Ukuze intengiso ivelise izikhokelo, baya kwiwebhusayithi, bagcwalise ifomu kwiakhawunti yabo kwaye babe ngabathengi. Kwaye ukusuka kwindawo, ukuze ulwazi ngokwalo lungene kwi-CRM - inkqubo eyenza ngokuzenzekelayo imisebenzi kumqhubi wokuhanjiswa kwezixhobo zeofisi, kwaye nokuba ngcono, yona ngokwayo idweba iphepha lendlela, iprinte isivumelwano, kwaye nkqu. ibeka esweni ukuthotyelwa kwemihla ebekiweyo yokulawula, kwaye xa isixhobo sifika, sikhupha umyalelo kwisebe lewaranti. Ewe, intsomi yintsomi!!! Kwaye ke, intlanzi yakhe yegolide iphumeze i-RegionSoft CRM. Ndiyiphumezile, ndayiphumeza. Ngequbuliso yonke into yayibhabha, ijikeleza, kwaye usomashishini, uyazi, uhleli esitovini, ehambisa imisebenzi kuye wonke umntu, kwaye ekongamele ukubulawa kwabo. Kwaye wayekuthanda ukwenza ishishini kakhulu, kwaye yonke into yaqala ukumhambela kakuhle kangangokuba wagqiba ekubeni akhulise ishishini lakhe, avule amasebe kwizixeko ezahlukeneyo, aze adibanise lonke ulawulo lube yinkqubo enye edityanisiweyo. Intsomi uthi? Ewe, kukho ingcebiso kuyo ... isifundo kubalingane abakrelekrele!
Izinto ezisi-7 ezisembindini wobomi benkampani
Siphuhlisa wethu Iminyaka eyi-13 ubudala, iqokelele amava amaninzi kwaye sele ibhale ngokuphindaphindiweyo malunga nemiba eyahlukeneyo ye-automation, kodwa ayizange ivele ngokubanzi-inika ntoni inkqubo nganye kwinkampani, kumaqela abasebenzi? Oko kukuthi, yintoni ebangela intengiso ethandwa kakhulu "yokwanda kokusebenza kakuhle, imveliso kunye nokukhula kwengeniso ekugqibeleni"? Kwaye ukuba akunjalo, kufuneka uyilungise. Masingalibazisi- masithethe ngayo yonke into ngocwangco.
Ke, zeziphi "izithako" kwiinkampani ezincinci neziphakathi ezibalulekileyo kubukho benkampani?
- Abasebenzi bayinto ebaluleke kakhulu, ngaphandle kwayo inkampani ngokwayo ayiyi kubakho. Badinga ukulawulwa, umsebenzi wabo kufuneka wenziwe ngokulula kangangoko ukuze babe nako ukusasaza iinzame zabo kwimisebenzi enxulumene nabathengi, uphuhliso, njl.
- Abaphathi nabo bangabaqeshwa, kodwa abaneemfuno ezizodwa: kubalulekile kubo ukuba babone ukuba zeziphi iziphumo eziziswa yisicwangciso sabo, yintoni i-dynamics of indicators, ukuba abasebenzi basebenza kangakanani (KPI). Ulawulo lufuna isixhobo esiya kubavumela ukuba bahlalutye ngokukhawuleza nangokucacileyo kwaye basombulule iingxaki ngokulula (umzekelo, ukwahlula izikhokelo okanye ukumamela iifowuni eziyingxaki xa bekhalaza kubathengi).
- Abathengi - sibeka ngabom ngaphezu kwemveliso, kuba nokuba imveliso yakho ipholile kwaye ingakanani, ukuba awunamntu wokuyithengisa, awuyi kufumana nto kuyo (ngaphandle kolonwabo olukhethekileyo lokucinga ngomsebenzi izandla zakho / ubuchopho, kodwa wondliwa ngolu hlobo lwe-aesthetics olukhethekileyo awuyi). Bafuna inkonzo enkulu, ekhawulezayo, kwaye ngoku nenkonzo eyenzelwe wena.
- Imveliso yinkqubo ebaluleke kakhulu yokudala imveliso, umsebenzi okanye inkonzo ukuze utshintshise yonke into ngemali evela kumxhasi. Kubalulekile ukukwazi ukudibanisa zonke iinkqubo ukwenzela ukuba imveliso ifike ngexesha, ngokuhambelana neemfuno zabathengi.
- Idatha ayiyona nje "ioli entsha", kodwa yinto exabisekileyo ekungafanelanga ilale ingasebenzi: kubalulekile ukuqokelela, inkqubo kunye nokutolika ulwazi oluyimfuneko kunye olufanelekileyo ukuze iinzame zenkampani zingadubuli oongqatyana kwi-cannon, kodwa zibethe i-cannon. ijolise ngokuchanekileyo.
- Imodeli yolawulo yinkqubo yobudlelwane obusekiweyo kunye noqhagamshelo phakathi kwenkampani, okanye, ukuba uyathanda, iwebhu yeenkqubo zeshishini lakho. Ifuna uhlaziyo oluqhubekayo kwaye kufuneka icace kwaye icace.
- I-asethi kunye nezibonelelo zonke ezinye izixhobo, iindlela zokuvelisa kunye nezinye inkunzi ngaphandle kokuba ishishini lingabikho. Oku kunokubandakanya ii-asethi ezibambekayo ngokoqoqosho lwabo, amalungelo abenzi, ulwazi, isoftware, i-Intanethi kunye nexesha. Ngokubanzi, yonke indawo engqongileyo ekhoyo kwinkampani.
Uluhlu olunomtsalane lwezinto ezisi-7, nganye kuzo iyisixokelelwano esikhulu esahlukileyo. Kwaye okwangoku, zonke izinto ezisi-7 zikhona kuyo nayiphi na inkampani, nokuba incinci. Bafuna i-automation. Masiyijonge sisebenzisa iCRM (apha, silindele izimvo, siya kwenza ugcino esithetha ngalo ngeCRM ukusuka kwindawo yethu, oko kukuthi, njengemveliso yendalo yonke, ebanzi egubungela imisebenzi ezenzekelayo kuyo yonke inkampani, kwaye hayi βnjengenkqubo yokuthengisaβ).
Ngoko, kwinqanaba.
I-automation inceda njani kwaye ithintele bonke aba bantu kunye nedatha?
Abasebenzi
Inceda njani?
- Ulungelelanisa kwaye ukhawulezise umsebenzi. Sifunde ngokuphindaphindiweyo kwaye seva uluvo lokuba ukufaka idatha kwi-CRM/ERP ngumsebenzi owongezelelweyo othatha ixesha labasebenzi. Oku, kunjalo, bubuchule obumsulwa. Ewe, umqeshwa uchitha ixesha lokungena idatha malunga nomxhasi kunye nenkampani yakhe, kodwa emva koko uyayigcina ngokuqhubekayo: ekuqulunqweni kweziphakamiso zorhwebo, iziphakamiso zobugcisa, onke amaxwebhu aphambili, ii-invoyisi, ukukhangela abafowunelwa, iinombolo zokudayela, ukuthumela iileta, njl. Kwaye olu lugcino olukhulu, nanku umzekelo olula: ukwenza isenzo esincinci + i-invoyisi ngesandla ngokuzalisa ifom, kuthatha ukusuka kwimizuzu eli-10, ukuyivelisa β 1-3 imizuzu ngokuxhomekeke kwinani lezinto zempahla okanye imisebenzi. Ukukhawuleza kwenzeka ngokoqobo ukusuka kwiintsuku zokuqala zokusebenza kwenkqubo.
- Yenza lula unxibelelwano kunye nabathengi: lonke ulwazi lukufuphi, kulula ukujonga imbali, qhagamshelana nomxhasi ngegama nangeminyaka eyi-10 emva koqhagamshelwano lokuqala. Kwaye yintoni leyo? Kulungile-igama lentengiso elithi "ukunyaniseka", elenza igama elithi "ingeniso" elithandwayo ngumntu wonke.
- Yenza wonke umqeshwa abe ngumntu osisinyanzelo kunye nobambe ixesha - ngenxa yokucwangcisa, izaziso kunye nezikhumbuzo, akukho msebenzi omnye okanye umnxeba oya kuthathela ingqalelo nakoyena mphathi ungekhoyo. Kwaye ukuba ngokukhawuleza umphathi uphikelela kakhulu ekukhanyeni kwakhe, unokumbamba, uqhube impumlo yakhe kwikhalenda uze umbuze ukuba kutheni engafumani izaziso (musa ukwenza oko, ungabi bubi).
- Ukunceda ngokukhawuleza, ngokuchanekileyo nangokugqibeleleyo ukwenza owona msebenzi ucekisekayo - yenza kwaye ulungiselele amaxwebhu okushicilela. Akunjalo kuzo zonke, ewe, kodwa kwiiCRM ezinkulu unokuvelisa ngokulula yonke ifom yeprayimari kwaye ulungiselele iifom ezintle nezichanekileyo eziprintiweyo ngokuchofoza okumbalwa ngokusekelwe kwidatha efakwe ngaphambili. Kwiinkqubo ezincinci, kunokwenzeka ukuvelisa izivumelwano kunye neziphakamiso zorhwebo. Siphantsi kophuhliso Masihambe yonke indlela: kunye nathi unako ukubala kwaye wenze i-TCP (isiphakamiso sobugcisa kunye nezorhwebo) - uxwebhu olunzima kodwa oluyimfuneko kakhulu.
- Unceda ukusasaza umthwalo womsebenzi ngaphakathi kweqela - ngenxa yezixhobo zokucwangcisa. Oku kwenza umsebenzi wakho ube lula xa unokuya kwikhalenda, ubone indlela exakeke ngayo yonke inkampani okanye isebe, kwaye unike imisebenzi okanye ucwangcise intlanganiso ngokucofa kathathu. Akukho zifowuni, iintlanganiso okanye olunye unxibelelwano olusecaleni oluthatha ixesha.
Ungadwelisa ishumi elinambini lemisebenzi eyongezelelweyo, kodwa sibize eyona ibalulekileyo-leyo iya kuthi noyena mchasi uzimiseleyo we-automation ayixabise.
Unqandwa yintoni?
Nayiphi na i-automation ivimbela abasebenzi ukuba basebenze emsebenzini, basebenze emsebenzini - oko kukuthi, ukwenza ishishini labo, baququzelele phantse ishishini labo elizimeleyo: abathengi babo, ukuthengiselana kwabo, izivumelwano zabo. I-CRM efanayo yenza ukuba isiseko somthengi sibe yi-asethi yenkampani, kwaye kungekhona i-asethi yabasebenzi ngabanye - uyavuma, oku kulungile, kuba umsebenzi ufumana umvuzo kunye neebhonasi kwinkampani. Kungenjalo kuvele kube ngathi kuseqhulweni apho ipolisa lalicinga ukuba limnike umpu lijike ngokuthanda kwakho.
Lawulo
Inceda njani?
Ukongeza kula manqaku angasentla kubo bonke abasebenzi, kukho izibonelelo ezahlukeneyo zabaphathi.
- Uhlalutyo olunamandla lokwenza izigqibo-nokuba une-software ephakathi kakhulu, ulwazi lusaqokelela olunokuthi kwaye lufanele luqokelelwe, luhlalutywe kwaye lusetyenziswe. Ulawulo oluqhutywa yidatha yindlela yobungcali yolawulo ngokuphefumlelwa ngamaXesha Aphakathi. Ngaphezu koko, ukuba umphathi wakho une-intuition ebalaseleyo, kusenokwenzeka ukuba unenkqubo yohlalutyo okanye uhlobo oluthile lwekhathalogu eyimfihlo yeetafile.
- Ungabavavanya abasebenzi ngokusekelwe kumsebenzi wabo wokwenyani - nangokujonga nje iintshukumo zomsebenzi kunye neelogi zabasebenzi kwinkqubo. Kwaye thina, umzekelo, sidale umakhi opholileyo we-KPI- kwaye kwi-RegionSoft CRM unokuseta eyona nkqubo intsonkothileyo nentsonkothileyo yezalathisi eziphambili kuye wonke umntu enokuthi isetyenziswe kuye.
- Ukufikelela ngokulula kulo naluphi na ulwazi lokusebenza.
- Isiseko solwazi sokulungelelanisa ngokukhawuleza kunye nokuqeqeshwa kwabaqalayo.
- Unokujonga ngokulula umsebenzi kwaye uvavanye umgangatho wawo xa ufumana izikhalazo okanye iimeko zongquzulwano.
Unqandwa yintoni?
Nasiphi na isixhobo esizenzekelayo siphazamisa ulawulo kwimeko enye: ukuba kufuneka ihlawulwe (okanye sele ihlawulwe kanye), kwaye ngexesha elifanayo lihlala lingenzi lutho, linqatshelwe ngabasebenzi, okanye likhona ukuze libonise. Imali ilahlekile, utyalo-mali kwisoftware okanye inkqubo yokuzenzela esebenza ngokomzimba ayihlawuli. Kakade ke, loo mpahla kufuneka ilahlwe. Okanye uqonde into oyenzayo engalunganga kwaye ulungise imeko ngokukhawuleza.
Abaxhasi
Inceda njani?
Umxhasi akaze acinge ukuba unayo i-CRM okanye ayikho - uyayiva nje kwesikhumba sakhe ngokusekelwe kwinqanaba lenkonzo kwaye, ngokusekelwe kule nto, uthatha isigqibo sokuba uhlawule wena okanye umntu okhuphisana naye, owenziwe ngokuzenzekelayo kumazinyo.
- Ukuzenzekelayo kwandisa isantya senkonzo yabathengi: wabiza inkampani yakho, kwaye awudingi ukumxelela ukuba lo ngu-Ivan Ivanovich waseVologda, kunyaka odlulileyo wathenga umshini wokuvuna ovela kuwe, emva koko wathenga imbewu kwaye ngoku uyayifuna. itrektara. Umphathi ubona yonke imvelaphi kwaye ngokukhawuleza ucacisa, esithi, yintoni oyifunayo, u-Ivan Ivanovich, unelisekile ngokudibanisa kunye nembewu. Umxhasi uyonwabile, ixesha ligcinwe, + 1 kumathuba okwenza intengiselwano entsha.
- I-automation yenzelwa umntu- enkosi kwiCRM, ERP kunye nenkqubo yokuthumela i-automation, unokuqhagamshelana nomxhasi ngamnye ngokusekwe kwiimfuno zabo ezithile, iindleko, imbali, njl. Kwaye ukuba ungumntu, ungumhlobo, kutheni ungathengi kubahlobo? Ibaxwa kancinci kwaye yenziwe lula, kodwa yindlela esebenza ngayo leyo.
- Umxhasi uyayithanda xa yonke into yenzeka ngexesha: ukuhanjiswa komsebenzi, iifowuni, iintlanganiso, ukuthunyelwa, njl. Ngokuzenzekelayo ukuhamba komsebenzi kwi-CRM okanye kwi-BPM, unokuqinisekisa ukusebenza kakuhle.
Unqandwa yintoni?
I-Automation iphazamisa abathengi kuphela xa ingekho okanye ingenziwanga ngokupheleleyo. Umzekelo olula: U-odole ipizza kwiwebhusayithi, uqaphele ukuba uya kuhlawula ngekhadi kwaye ufuna ukuhanjiswa ngo-17:00. Kwaye xa umphathi wepizzeria ekubizile, kwavela ukuba bamkela imali kuphela, kwaye umphathi khange abone ukuba ulibonisile ixesha lokuhambisa, kuba "abaludluliseli olu lwazi kwisicelo." Isiphumo sesokuba kwixesha elizayo uya ku-odola i-pizza kwi-intanethi kwi-pizzeria apho yonke into isebenza kakuhle, ngaphandle kokuba, ewe, kwi-pizzeria yokuqala i-pizza ngokwayo ayinambitheki kangangokuba ungahoya ezinye izinto ezincinci!
Imveliso kunye nendawo yokugcina impahla
Inceda njani?
- Ukulawulwa kwemithombo - kunye ne-automation elungelelanisiweyo yokuvelisa kunye nokulawulwa kwendawo yokugcina impahla, izitokhwe zihlala zizaliswa ngexesha, kwaye umsebenzi uyenzeka ngaphandle kwexesha lokuphumla.
- I-automation ye-Warehouse inceda ukulawula ukuhamba kweempahla, ukucinywa, ukurhweba, ukuvavanya ukufaneleka kwempahla kunye nemfuno yazo, kwaye ke ngoko inciphisa ezona ngxaki zimbi zenkampani enendawo yokugcina impahla: ubusela kunye nokuthengisa izinto ezininzi.
- Ukugcina ulwalathiso lwababoneleli, uluhlu lwamagama kunye noluhlu lwamaxabiso kunceda ngokukhawuleza nangokuchanekileyo ukubala iindleko kunye nexabiso leemveliso, kunye nokuqulunqa izindululo zobugcisa kunye nezorhwebo kubaxhasi.
Unqandwa yintoni?
Ngamanye amaxesha ungquzulwano luvela xa kudityaniswa iinkqubo zolawulo lwemveliso yakudala kunye nesoftware yeshishini - kwiimeko ezinjalo, ngamanye amaxesha kuyacetyiswa ukuba ubhale izihlanganisi kwaye unqumle i-hedgehog kunye nenyoka, kodwa kaninzi kungcono ukusebenzisa iinkqubo ezimbini: enye njengolawulo oluzenzekelayo. inkqubo, enye yeyomsebenzi wokusebenza (iiodolo, amaxwebhu, ugcino-mali lwe-warehouse, njl.). Nangona kunjalo, ungquzulwano olunjalo lunqabile kumashishini amancinci kwiimeko ezininzi, inkqubo ebanzi yolawulo, imveliso kunye nohlobo lwesitora .
Iinkcukacha
Inceda njani?
Inkqubo ezenzekelayo kufuneka iqokelele idatha - ukuba ayikwenzi oku, sele iyinto enye, enegama elingcolileyo.
- Idatha kwi-CRM, i-ERP, i-BPM, njengomthetho, idityaniswe, ihlanjululwe ngokuphindaphindiweyo, kwaye iqhelekile ukusetyenzwa kunye nokuhlalutya (ukuthetha ngokuthe ngqo, ukuba umphathi ufumana umsebenzi ogqithiseleyo kwaye angene kwi-12% kwintsimi "yexabiso" endaweni ye-ruble ye-900, inkqubo iya kuqalekisa kwaye ingavumeli ukwenza impazamo). Ngale ndlela, awuchithi xesha kulo lonke olu khetho luphambeneyo kunye nokufomatha kwi-Excel, umzekelo.
- Idatha igcinwe ngobunzulu obukhulu kunye nombulelo kwiingxelo esele zenziwe (ezo ngaphezulu kwekhulu) kunye nezihluzi ziyafumaneka ngalo naliphi na ixesha nakuwuphi na umxholo.
- Idata esuka kwisoftware kunzima kakhulu ukuyiba okanye ukuthomalalisa ungaqatshelwa, ngoko ke isoftwe ikwayinto ebalulekileyo yeziseko zophuhliso zokhuseleko lolwazi.
Unqandwa yintoni?
Ukuba isoftware ngokwayo ayinazo iindlela zokulawula idatha (umzekelo, iimaski zokufaka okanye ukujonga kusetyenziswa intetho eqhelekileyo), ngoko ke idatha inokuba yisiphithiphithi kwaye ayifanelekanga ukuhlalutya. Akufanele ulindele inzuzo enkulu kwisoftware enjalo.
Imodeli yolawulo
Inceda njani?
- Ukuba isoftware yakho inokwenza iinkqubo ngokuzenzekelayo, cinga ukuba uyibethile ijackpot kwaye unento enye onokuyenza: qonda iinkqubo, susa yonke into engeyomfuneko kwaye, kunye nomthengisi, qalisa ngokuthe ngcembe ukuzenzekelayo. Emva koko inkqubo nganye yesiqhelo kwinkampani iya kuba nabantu bayo abanoxanduva, imihla ebekiweyo, amanyathelo abalulekileyo, njl. Kukulungele kakhulu ukusebenza kunye - akukho sizathu sokuba kutheni amashishini amancinci oyika abaqulunqi benkqubo (kwi-RegionSoft CRM, umzekelo, asinazo naziphi na iimpawu - umhleli wenkqubo oqondakalayo womntu kunye nenkqubo yenkqubo).
- Xa iqwalaselwe ngokuchanekileyo, inkqubo yokuzenzekela efana neCRM okanye i-ERP ikopisha imodeli yakho yolawulo kwaye ikuvumela ukuba uphelise yonke into engafanelekanga, engeyomfuneko, nephelelwe lixesha kwiinkqubo. Kupholile ukujonga inkampani yakho ngaphandle, nokuba ujonge inkqubo yakho yeCRM.
Unqandwa yintoni?
Ukuba wenza i-automate i-mess, ufumana i-automated mess. Le yimantra engcwele yabo bonke abaphuhlisi beCRM.
Xa i-automation ingafuneki?
Ewe, kukho iimeko xa i-automation ingafuneki okanye akufanele iqhutywe.
- Ukuba i-automation ibiza kakhulu kunengeniso enokuthi ifumaneke: ude uqonde ukuba ishishini lakho linenzuzo kangakanani kwaye sele likulungele na ukutyala imali kwi-automation, akufanele uqalise ukuphumeza.
- Ukuba unabathengi abambalwa kakhulu kunye neenkcukacha zeshishini lakho zifuna inani elincinci leentengiselwano (imizi-mveliso yethekhnoloji entsonkothileyo, iinkampani zikarhulumente ezinomjikelo omde wokusebenza, njl. njl.).
- Ukuba awukwazi ukubonelela ngokuzenzekela okusebenzayo: hayi nje ukuthenga iilayisensi, kodwa kunye nokuphunyezwa, ukuguqulwa, uqeqesho, njl.
- Ukuba ishishini lakho lilungiselela uhlengahlengiso.
- Ukuba awuqondi ukuba iinkqubo zisebenza njani, ubudlelwane obusekwe kakuhle kwaye wonwabile ngayo yonke into kule chaos yenkampani. Ukuba ufuna ukutshintsha imeko, inkqubo yokuzenzekela iya kuba luncedo kuwe.
Ngokubanzi, i-automation yenkampani ihlala iyinzuzo, kodwa phantsi komqathango omnye - kufuneka usebenze kwi-automation ayisiyonto yomlingo okanye iqhosha elithi "Fumana eyona nto ingcono".
Indlela yokwenza ngokuzenzekelayo: iingcebiso ezikhawulezayo
Kumazantsi enqaku siza kubonelela ngoluhlu lwamanqaku anzulu kunye aneenkcukacha malunga nemiba eyahlukeneyo yokuphumeza iinkqubo zeCRM, apho unokufunda ulwazi oluninzi oluluncedo lwe-automation ngokomgaqo. Kwaye apha sinikezela ngoluhlu olufutshane kakhulu lwemigaqo ye-automation enobuchule. Makubekho imithetho elishumi.
- Kufuneka ulungiselele i-automation: uphonononge iinkqubo zenkampani, uqokelele iimfuno zabasebenzi kunye namasebe, wenze iqela elisebenzayo, uphonononge isiseko se-IT, khetha iingcali zangaphakathi, ujonge intengiso.
- Kuya kufuneka uzenzele kwi-tandem kunye nomthengisi - themba iinkampani zophuhliso, zimamele: banamava abanzi kwaye ngamanye amaxesha banokurhoxa ngokwenene oko kubonakala ngathi yintlekele yenkampani.
- Akukho sidingo sokungxama - zenzele ngokuthe chu.
- Awukwazi ukugcina kuqeqesho: oku akusiyo inkonzo ebiza kakhulu kuluhlu lwamaxabiso omthengisi, kwaye kunzima ukuyigqithisa. Umqeshwa oqeqeshiweyo = umqeshwa ongoyiki kwaye osebenza ngokukhawuleza.
- Musa ukusebenza ngaphandle kweenkcukacha zobugcisa (TOR) - esi sisiqinisekiso sokuba wena kunye nomthengisi niqondane ngokuchanekileyo kwaye nithetha ulwimi olufanayo. I-Wagonload yemithambo-luvo igcinwe - 100%.
- Ukunyamekela ukhuseleko: khangela indlela yokunikezelwa kwenkqubo, cela umthengisi malunga neendlela zokukhusela, khangela ukuba ubuncinci benqanaba lokuhlukana kwamanqanaba okufikelela kwabasebenzi kumacandelo enkqubo.
- Lungelelanisa iinkqubo zakho phambi kokuba uphunyezwe - uya kubona ukuba ukhawuleza kangakanani kwaye ucace ngakumbi umsebenzi.
- Yenza i-automation iqhubeke: hlaziya isoftware efakiweyo, yenza lonke utshintsho olwenzekileyo kwinkampani, oda uhlengahlengiso ukuba uneemfuno ezithile zoshishino.
- Musa ukutsiba imatshisi. Ukuba uqalise iprojekthi yokuphunyezwa, sebenzisa zonke iimpawu ozifunayo-ukuqonda iimfuno zakho emva kwexesha kunokuba yindleko enkulu.
- Yenza i-backups. Ngamanye amaxesha oku kusindisa ubomi benkampani yonke.
Naliphi na ishishini lifuna ukuzenzela, ngakumbi amancinci naphakathi - ayisiyiyo isoftware yakho yangaphakathi kuphela, luncedo olukhuphisanayo ngenxa yenkqubela phambili eyomeleleyo ekusebenzeni nabathengi. Ngapha koko, ukuba ihashe nenqwelo bezinokwanelisa wonkβ ubani, bekungayi kuba nzima ukuyilwa loo nqwelo-mafutha. Amathemba akwindaleko.
Siqhuba ipromoshini ukusuka nge-10 kaJuni ukuya kwi-23 kaJuni
Amanqaku ethu aluncedo
Malunga ne-RegionalSoft CRM yethu
Ukuphunyezwa kweCRM
Malunga KPIs kwimeko
Iintlobo ngeentlobo ezinika umdla
umthombo: www.habr.com