Ukusuka ngaphandle, ukukhulelwa kophuhliso lwenkqubo yedesika yoncedo esekwe kwilifu ngo-2018 akuzange kubonakale ngathi yeyona mbono ilungileyo-ekuqaleni, kukho imarike, kukho izisombululo zasekhaya nezangaphandle, kwaye kukho nentaphane yokuzimela. iinkqubo ezibhaliweyo. Ukucinga ngokuphuhlisa inkqubo entsha xa sele unophuhliso olukhulu lweCRM kunye nabathengi abangaphezu kwe-6000 "abaphilayo" kunye nabasebenzayo abahlala befuna into ethile ngokubanzi bubuhlanya bobutyebi. Kodwa yayingala mawaka amathandathu kanye awathi abe sisizathu sokuba sigqibe kwelokuba sibhale eyethu idesika yoncedo. Kwangaxeshanye, senza uphando lwemarike, sinxibelelane nabakhuphisana nabo bexesha elizayo, singcungcuthekisa iqela ekugxilwe kulo, savavanya iinguqulelo zedemo ngethemba elithobekileyo lokuqonda ukuba yonke into yaqanjwa phambi kwethu. Kodwa hayi, asifumananga sizathu sokumisa uphuhliso. Kwaye ukufikelela kokuqala kuHabr ekuqaleni kuka-Agasti kwabonisa ukuba yonke into yayingelolize. Ke ngoko, namhlanje iyinto ephambili - malunga noqwalaselo lwethu lweenkqubo zedesika yoncedo.
Xa inkxaso yobugcisa ayizange isebenze kakuhle kakhulu
Izizathu ezenze ukuba sibhale eyethu idesika yoncedo
Wethu wabonakala ngesizathu. Ke, singabaphuhlisi bezisombululo zokuzenzekela kumashishini amancinci naphakathi, phakathi kwawo kukho iflegi - RegionSoft CRM. Sabhala malunga namanqaku angama-90 malunga nalo kuHabré, ngoko ke abantu abadala bama-hubs akhethekileyo sele bekwazile ukwahlula babe ngabazondayo kunye neqela lenkxaso. Kodwa ukuba awukajoyini kwaye uyakuva oku okokuqala, makhe sichaze: le yinkqubo yeCRM yedesktophu yendawo yonke efakwe kwiseva yomxhasi, iguqulwe ngokukhutheleyo ukuhlangabezana neemfuno zeshishini lomxhasi, ixhaswa, ihlaziywe, njl. . Sikwanamawaka aliqela abathengi ababuza imibuzo, bathumele iingxelo zebug, bacele uncedo kwaye bafuna nje into ethile. Oko kukuthi, izicelo kunye nezicelo yinqwelo kunye nenqwelo encinci. Ngenxa yoko, kwinqanaba elithile inkxaso yethu yafumana ukugqithiswa, ii-headsets ezishushu, iifowuni kunye neentsholongwane, ukudideka kunye nomyalelo wemisebenzi, izinto eziphambili, njl. Ixesha elide sazisombulula ezi ngxaki sisebenzisa i-desktop yethu yeCRM, emva koko sazama iindlela ezahlukeneyo zokulandela ibug kunye neenkqubo zolawulo lomsebenzi, kodwa konke bekungalunganga. Siye saqaphela ukuba ukuze sisebenze ngokufanelekileyo, kufuneka kuqala sinikeze abathengi bethu ithuba lokuzimela ngokuzimeleyo izicelo (izicelo) kunye nokulawula ukusebenza kwabo ngabaqhubi bethu kwi-intanethi. Kulandela ukuba isisombululo akufanele sibe yideskithophu, kodwa isekelwe kwifu, ifikeleleke kuyo nayiphi na idivaysi kwaye nangaliphi na ixesha. Siye saqulunqa iimeko ezininzi eziphambili:
- ubulula obukhulu kunye nokucaca: isicelo → iingcaciso → inkqubela yomsebenzi → isiphumo
- I-portal yomthengi welifu enokulula kakhulu kunye nojongano lomda: ubhalisiwe → ungenile → wabhala → ihlolwe imo → incokole → yanelisekile
- akukho ntlawulo ingaphezulu yemisebenzi esingayifuniyo, enje ngokudityaniswa nenethiwekhi yoluntu, iideshibhodi ezinzima, isiseko sabathengi, njl. Oko kukuthi, asizange sifune i-hybrid yedesika yoncedo kunye neCRM.
Kwaye qikelela ukuba, asifumananga sisombululo sinjalo. Oko kukuthi, sijonge izisombululo ezingaphezu kwe-20, ezikhethiweyo ezili-12 zokuvavanya, zavavanywa 9 (kutheni asikwazanga, asiyi kuthetha, kutheni sikhubekisa abakhuphisana nabo, kodwa komnye wabo, umzekelo, i-portal ayizange iqalise - yena. wathembisa ngemizuzu emi-5, kwaye kulapho ixhonywe khona).
Ngalo lonke eli xesha, sasivavanya imarike kunye nokurekhoda uqwalaselo: ukusuka kwizikhundla zobunjineli bophuhliso, iqela lenkxaso kunye nomthengisi. Yintoni esiyifundileyo kwaye yintoni eyasothusa kancinane?
- Ezinye iidesika zoncedo azinazo ii-portals zabaxumi - oko kukuthi, umxhasi akakwazi ukubona okwenzekayo ngesicelo sakhe okanye ngubani osebenza nayo. Phantse zonke iinkonzo ziqhayisa ngezakhono ze-omnichannel (ukuqokelela usetyenziso nakwi-Odnoklassniki), kodwa uninzi alukwazi ukufikelela lula kwinkonzo xa ungena kwaye izicelo zakho zibonwa ngokupheleleyo.
- Uninzi lweedesika zoncedo zilungelelaniswe ngokukodwa kwiimfuno zenkonzo ye-IT, oko kukuthi, ziinkonzo ze-ITSM. Oku ngokuqinisekileyo akubi, kodwa idesksi yoncedo iyadingeka kwiinkampani ezininzi ezinenkonzo yenkxaso (ukusuka kwivenkile ye-intanethi ukuya kwiziko lenkonzo kunye ne-arhente yokukhangisa). Ewe, izisombululo zinokulungelelaniswa kuwo nawuphi na umxholo, kodwa mingaphi imisebenzi engeyomfuneko eya kuhlala ijinga kujongano!
- Kukho izisombululo ezithe ngqo kwishishini kumaziko enkonzo kwimarike: ukubalwa kwemali kunye nokuleyibhile kwezixhobo, iinkonzo zokulungisa, i-geolocation ye-couriers kunye nabasebenzi benkonzo. Kwakhona, kwiinkampani ezingezizo iinkonzo, dlula.
- Izisombululo zendalo yonke ezinokuthi zilungelelaniswe nazo naziphi na iimfuno zeshishini zibiza kakhulu. Ewe, ewe, ukwenza ngokwezifiso (uya kuqonda kamva ukuba kutheni kungagqitywanga) - ngemali ethile. Izisombululo zangaphandle zixabisa kakhulu kwimarike yaseRashiya.
- Abanye abathengisi bamkela intlawulo ngokukhawuleza ubuncinane beenyanga ezi-3 okanye ezi-6 awukwazi ukuqesha isofthiwe usebenzisa imodeli ye-SaaS inyanga. Ewe, bathembisa ukubuyisela imali "engasetyenziswanga" ukuba ngeli xesha uthatha isigqibo sokuyeka ukusebenzisa idesksi yabo yoncedo, kodwa le meko ngokwayo ayiphazamiseki, ngakumbi kumashishini amancinci apho kubalulekile ukulawula ngokucophelela iindleko.
- Okothusa kakhulu, uninzi lwabathengisi bedesika yoncedo mhlawumbi benqabile ukuyiphucula ngokomgaqo, besithi akukho nkonzo enjalo, okanye bayithumele kwi-API. Kodwa nezisombululo zeqonga ziphendule ukuba, ngokomgaqo, zinokunceda, "kodwa kungcono uzame ngokwakho- umdwelisi wexesha elizeleyo uya kuyiqonda." Ewe, kulungile, sinazo, kodwa ngubani ongenayo?!
- Ngaphezu kwesiqingatha sezisombululo zinomsebenzi ogqithisiweyo kwaye, ngenxa yoko, zifuna uqeqesho lwabasebenzi, ekubeni yonke into ifuna ukuqhutyelwa ngandlela-thile. Masithi injineli inokuzifumana ngeeyure ezimbalwa okanye ngosuku, kodwa kuthekani ngabasebenzi benkxaso abalula abasele benomsebenzi owaneleyo?
- Kwaye okokugqibela, into eyasicaphukisayo kakhulu kukuba uninzi lweenkqubo ezivavanyiweyo zicotha ngokumangalisayo! IiPortal zithatha ixesha elide ukwenza, zivule kwaye ziqale ixesha elide, izicelo zigcinwa ngokucothayo - kwaye oku kuhambelana nesantya esilungileyo (malunga ne-35 Mbps kwiimvavanyo). Nangexesha lokubonisa, iinkqubo ziye zaqama kwaye ukuvula isicelo kuthathe imizuzwana emi-5 okanye ngaphezulu. (Ngendlela, apha sachukunyiswa kakhulu ngomnye wabaphathi bomthengisi odumileyo, owathi, xa ebuzwa ukuba kutheni isihogo ivili lokulayisha lijikeleza ixesha elide, waphendula ukuba le yindlela i-Skype ehambisa ngayo, kodwa ngokwenene ayifuni. hang). Kwabanye sifumene isizathu - amaziko edatha akude neMoscow, kwabanye asikwazanga ukufikelela phantsi kwezizathu. Ngendlela, ezinye iinkampani zokuphuhlisa idesksi zoncedo zigxininise ngamaxesha amaninzi ngexesha lengxoxo ukuba yonke idatha igcinwe kumaziko edatha yaseRashiya (yintoni i-152-FZ izise abantu!).
Ngokubanzi, siphelelwe lithemba. Kwaye sigqibe ekubeni kufuneka siphuhlise eyethu idesika yoncedo-eya kuthi ilungele thina kunye nabathengi bethu kuzo zonke iindawo zoshishino, amaziko eenkonzo, kunye neenkampani ze-IT (kubandakanywa nokuququzelela inkonzo yenkxaso yabathengi bangaphakathi-isebenza kakuhle kakhulu uncedo kubalawuli benkqubo). Kungekudala emva kokuba kwenziwe: nge-3 ka-Agasti ka-2019, sasungula - idesika yoncedo olulula, olufanelekileyo kunye nokufikelela kwabathengi. Ngeli xesha, besiyisebenzisa ngokwethu ngokukhutheleyo - yile nto ikhangeleka ngayo ngoku:
Ifestile engundoqo enoluhlu lwezicelo kunye nezicelo zabathengi
Sangena ke kwimveliso
Kwaye nali ixesha lokuthetha ngoHabré kuHabré. Sele sibhloga iminyaka engaphezu kwemithathu, sinamava kwaye sinamava - kutheni ke ungaphumi nemveliso entsha? Yayisoyikeka kancinci, kodwa sisathatha amanyathelo amathathu okuqala:
- Ubhale iposti "»-sigubungele kancinci isihloko sokuququzelela inkxaso yezobuchwepheshe kwinkampani kwaye sazisa i-ZEDline Support.
- Ubhale iposti ""-bathetha ngobudlelwane obunzima phakathi komphathi kunye nomlawuli wenkqubo, kwaye baxoxe ngesihloko sokudala inkxaso yobugcisa kumxhasi wangaphakathi.
- Siqalise ukukhangisa kweemeko kwiGoogle kunye neYandex - kuzo zombini iimeko kuphela ekuphendleni, kuba kudala siphoxekile kakhulu kwinethiwekhi yeendaba.
Uloyiko lwethu lwajika lwalubaxa. Kwinyanga yokuqala safumana ngaphezu kwe-50 iiphothali ezibhalisiweyo (ukunyaniseka, asizange sicwangcise isiphumo esinjalo), uninzi lwabafowunelwa kunye nabathengi abanokubakho kunye nophononongo lokuqala olufudumeleyo nolumnandi, oluphawule ngokukodwa ... ukulula kunye nesantya sethu. Inkxaso yeZEDline. Yiyo loo nto kanye saqalayo ukuphuhlisa le nkonzo. Ngoku sisebenza ngenkuthalo ngezicelo, hayi ngaphantsi ngokusebenzayo ngokuzalisa umsebenzi osemva kunye nokongeza iimpawu.
Amaphupha aba yinyaniso: injani i-ZEDline Support ijongeka njani ngoku
Eyona nto iphambili kuyo nayiphi na inkqubo yetikiti yifomu yesicelo. Kufuneka kube lula kumxhasi, ilula, ingabi neenketho ezingeyomfuneko kwaye idideke kwaye kwangaxeshanye inike ulwazi olubanzi malunga nengxaki ukuze umqhubi athathe ngokukhawuleza umsebenzi asebenze kwaye aqonde ukuba yintoni kanye kanye engalunganga, kweliphi icala ingxaki. ifuna ukulungiswa okanye icele ulwazi olongezelelweyo.
Ngenxa yoko, sifumana izicelo zolu hlobo lulandelayo:
Kwaye okona kubaluleke kakhulu, siphumeze iskim se-portal esinqweneleka kakhulu. I-portal yindawo yobuqu yokunxibelelana phakathi komnini we-portal kunye nabathengi bakhe. Ukuba uzenzele i-portal, iya kuba ne-URL ekhethekileyo, i-database yayo, indawo yediski, njl. Abathengi bakho baya kukwazi ukungena kule portal usebenzisa i-URL enikiweyo kwaye benze izicelo okanye izicelo, ezingeniswa ngokukhawuleza kwilogi enye, ukusuka apho zicutshungulwa ngabaqhubi (abasebenzi bakho).
Umxhasi uyifumana njani i-URL ye-portal yakho? Ukuba nedesika yethu yoncedo, ubeka ikhonkco kuyo naphi na apho umsebenzisi anokufuna ukukubuza umbuzo: kwiwebhusayithi, kwiinethiwekhi zentlalo, kwi-imeyile okanye kwimiyalezo ekhawulezileyo kunye neencoko, okanye nakwiwijethi okanye inqaku elingoHabré. Umsebenzisi ucofa kwikhonkco lakho, ubhalisa kwifom yentsimi emithathu kwaye ungene kwisicelo. Ukungena kunye negama lokugqitha ziphindwe nge-imeyile.
Ukongeza, abaqhubi banokuzenzela izimemo kubathengi kwiakhawunti yabo yobuqu ukuze basindise abathengi nokuba bazalise ifom encinci. Isimemo siya kuthunyelwa kumxhasi nge-imeyile, kwaye umbhalo wesimemo uya kuba sele uqulethe yonke ingcaciso eyimfuneko yokungena kwi-portal: URL, login, password.
Ngokukhawuleza emva kokubhalisa okanye ukufumana isimemo, umxhasi ungena kwi-portal, wenza isicelo ngokuzalisa iindawo zemibuzo, kwaye ufumana ukufikelela kwikopi yakhe. - oko kukuthi, ubona isimo sezicelo zakhe, unokudala kwaye abone imiyalezo kwingxoxo yangaphakathi kunye nomqhubi, unokuqhotyoshela kwaye ajonge izinamathiselo, ngokubanzi, ukubeka iliso kwinkqubela phambili yokusombulula ingxaki yakhe. Umsebenzisi ufumana izaziso nge-imeyile kuzo zonke iziganeko, ngoko akukho mfuneko yokuhlala kwi-interface kwaye ucinezele i-F5 ukuhlaziya iiparitha zetikiti.
Le ndlela yokujonga i-interface ikuvumela ukuba uhambe ngokubhalisa okulula kwaye ufike ngqo kwinqanaba, kunokuba uqonde ihlathi lokusebenza. Oku kunengqiqo, kuba umxhasi unokusebenzisa idesksi yoncedo kuphela amaxesha ambalwa (kwaye ngamanye amaxesha nokuba kanye) ngexesha lomjikelezo wobomi bokunxibelelana nawe, kwaye akukho mfuneko yokumlayisha kakhulu.
Ukuthanda ukutya kuza nokutya, kwaye ngelixa sasiphuhlisa ujongano lomsebenzisi kunye ne-portal yomxhasi, kwafika umbono wokuba iakhawunti yobuqu kufuneka ibe nengqiqo, ilungele kwaye iphelele. Yiloo nto abayenzayo: kwi-akhawunti yakho yobuqu unokuseta iphrofayili yakho (ukuba ungumqhubi), usethe i-ZEDline Inkxaso ngokwayo, ulandelele iintlawulo, ujonge abasebenzisi, usethe iphrofayili kwaye ujonge izibalo (ukuba ungumlawuli). Kwakhona, umgaqo "olula ngokukhawuleza" uphunyeziwe: umqhubi usebenza ngeyona ndlela ilula yojongano kwaye oku kubonelela ngenani leenzuzo:
- akaphazanyiswa ngamanye amacandelo
- izicwangciso zesixokelelwano zimanyene
- Umlawuli unoxanduva olucacileyo lokungaphumeleli kwesethingi
- uninzi lolwazi lukhuselwe kubasebenzisi
- Abaqhubi bafunda ukusebenza ngojongano olunjalo ngokukhawuleza (ukugcina kuqeqesho + ukuqala ngokukhawuleza).
Ukuthetha ngoqeqesho, xa ungena okokuqala, umsebenzisi uyabuliswa yi-interactive tutorial ehamba i-newbie ngokusebenzisa yonke i-interface kwaye ichaza indlela i-ZEDline Support isebenza ngayo. Iza kuboniswa ude ucofe iqhosha elithi "don't show again".
Zonke iingcaciso kunye nemibuzo ibuzwa kwingxoxo, ukuze ukwazi:
- ukulandelela inkqubela phambili yokusombulula umba kunye nokubeka iliso kutshintsho lwesimo
- ukudlulisela (ukunikezela) umsebenzi kwabanye abasebenzi ngaphandle kokubalisa ibali elidlulileyo
- tshintsha ngokukhawuleza iifayile eziyimfuneko kunye nezikrini
- gcina lonke ulwazi malunga nengxaki kwaye ufikelele ngokulula kuyo ukuba efanayo iyavela.
Okwangoku, masibuyele kwiofisi yomlawuli. Kukho, phakathi kwezinye izinto, kukho ukuseta i-imeyile kwizilumkiso, ulawulo lwendawo yedisk, njalo njalo. Kwaye kukho nokuhlawula - uya kuhlala uyazi ukuba nini, yeyiphi imali echithwe kwaye yintoni.
I-Billing inamacandelo amabini: umrhumo kunye neentengiselwano. Ngokubhalisa, unokutshintsha ngokoqobo intlawulo, inani labaqhubi, uhlaziye umrhumo wakho kwaye ugcwalise ibhalansi yakho ngokuchofoza okukodwa. Kwimeko yokuzaliswa kwakhona, i-invoyisi yentlawulo yenzelwe wena ngokuthe ngqo kwi-ZEDline Support interface.
Kwiintengiselwano ungabona yonke imisebenzi enxulumene neentlawulo kunye needebhithi. Unako kwakhona ukubona ukuba ngubani kwaye nini wenza intlawulo kwaye wagqiba intengiselwano. Ngendlela, ukuhlawula ngeebhonasi kwi-screenshot akuyona ingozi okanye uvavanyo: kude kube ngoSeptemba 30, 2019, kukho ukunyuswa - xa uphakamisa ibhalansi yakho, sinika i-50% yemali ephezulu njengebhonasi. Ngokomzekelo, xa uhlawula i-ruble ye-5, i-ruble ye-000 ifakwe kwi-balance balance. Kwaye malunga nokungeniswa okufanayo kuya kuvela kujongano lokuhlawula :)
Kwaye ewe, ekubeni kufikwa kwintlawulo: sinesicwangciso sasimahla + ezintathu ezihlawulweyo. Kwaye sinokuthi sikulungele ukulungisa idesksi yoncedo yeZEDline ukuze ihambelane neemfuno zeshishini lakho - kwintlawulo yeyure yokusebenza eqhelekileyo kubadwelisi benkqubo benkampani yethu. Sihlala sijongana nohlengahlengiso lwe-RegionSoft CRM, sibhala ngokulula nangokukhawuleza kwaye sivumelane kwiinkcukacha zobugcisa kwaye siqalise ukusebenza, ke amava ethu asivumela ukuba senze izisombululo zesiko, nathi.
Okwangoku, idesksi yoncedo yeZEDline idityaniswe nenkqubo yethu yeCRM RegionSoft CRM, kodwa ngoku sinako, ngesicelo esikhethekileyo, ukunika ukufikelela kwinguqulo ye-beta ye-API kwaye, ngaphezu kokuphuculwa, kuya kubakho amathuba amaninzi okudibanisa. .
Kwaye ekugqibeleni, sakwazi ukufezekisa enye injongo ebaluleke kakhulu ngokwembono yethu - ukwenza inkqubo ngokukhawuleza. Emva koko, isantya sokuphendula kwenkqubo kwizenzo zomsebenzisi senza ukuba amava omsebenzisi akhululeke. Ngophuhliso olongezelelweyo lwenkqubo, engenakuphepheka, siya kuhlawula ingqalelo ekhethekileyo kwisantya kwaye siyilwele.
Ngamafutshane, le yindlela eyethu eyahamba ngayo - kwaye ngokugweba ngempendulo evela kubasebenzisi bokuqala, asizange siphoswe.
Ngubani ofuna idesika yoncedo kwaye ngoba?
Ekuqaleni kwenqaku, sikhankanye ukuba uninzi lweedesika zoncedo malunga ne-IT kunye nabantu be-IT. Oku kunengqiqo yayo, kodwa ayilunganga ngokupheleleyo. Nalu nje uluhlu oluqikelelwayo lwalabo umsebenzi wabo uya kuququzelelwa yidesika yoncedo elula nefanelekileyo.
- Abalawuli benkqubo abanokudala inkqubo yetikiti yangaphakathi yokusebenza kunye nezicelo zoogxa babo kwaye bangangxami ngokungxama kwimigangatho nakwii-ofisi, kodwa baphendule ngokuzolileyo kwizicelo ezisemthethweni (zikwabubungqina beeyure zokusebenza ezixakekileyo).
- Iinkampani zenkonzo kunye namaziko eenkonzo asebenza ngezixhobo ezahlukeneyo kunye nemisebenzi eyahlukeneyo esekelwe kwizikhalazo zabathengi.
- Nayiphi na inkampani ebonelela ngenkxaso yabathengi ngefowuni kunye neengxoxo - ukwenzela ukuba uvumele umxhasi ukuba aqulunqe umbuzo wakhe ngokubhala kunye nokulawula inkqubela phambili yomsebenzi, kwaye ngexesha elifanayo ugcine zonke izicelo kwindawo enye.
Kukho izigidi zezizathu zokubhalela inkampani kunokuba ufowune, phakathi kwazo kukho ezimbini eziphambili: umkhwa wokunxibelelana ngezithunywa ezikhawulezayo ngetekisi kunye nethuba lokuqalisa ukusombulula ingxaki ngexesha leeyure zokusebenza, ngaphandle kokufihla iikona kunye neyakho. ifowuni kwaye ngaphandle kokuphazamisa oogxa bakho. Ikhonkco elinye kumzekelo wakho wedesika yoncedo iya kunceda ukusombulula zonke iingxaki ze-omnichannel, ukufikeleleka, ukusebenza kakuhle, njl.
Namhlanje iqela lethu lisebenzisa idesika yoncedo inde kakhulu (engqiqweni), kwaye thina, sinolwazi lweengcali zeshishini, sitshintshiselana rhoqo ngezimvo, sijonge izinto ezintsha, kwaye ngamanye amaxesha siyaphikisana. Kodwa enye imbono iyavuma: ilungele thina, ilungele abathengi bethu abashiya izicelo. Kwaye kuye kwaba lula kakhulu kubaqhubi benkxaso ukuba basebenze kunye nezicelo zabasebenzisi.
Xa inkampani iphuma kumqobo othile, abaphathi baya kuqonda ukuba akwanelanga ukuthengisa imveliso okanye inkonzo kumxhasi. Kuyimfuneko ukuququzelela intsebenziswano nomxhasi ukuze avavanye umgangatho wenkonzo emva kokuthengisa, ihlawulwe okanye isimahla. Kuya kufuneka ulwele umxhasi ngamnye kwaye ulwe nokulahleka kwabathengi abaqhelekileyo ngokuqokelela uninzi lwabathengi. Kwaye oku, kufezekiswa ngokusebenzela ukwandisa inqanaba lokunyaniseka. Ngoko ke, umxhasi kufuneka aqiniseke ukuba uqhagamshelwano lwakhe kunye nenkampani ngengxaki aluyi kulahleka kwaye aluyi kuxhoma kwindawo enzulu yabasebenzi, kwaye aluyi kuxhomekeka kwinto yomntu. Le yingxaki kanye enokusonjululwa .
umthombo: www.habr.com