Kutheni ufuna isoftware ekhethekileyo yenkxaso yobugcisa, ngakumbi ukuba sele unayo i-bug tracker, iCRM kunye ne-imeyile? Akunakwenzeka ukuba nabani na uye wacinga ngale nto, kuba iinkampani ezininzi ezinokuthi zinenkxaso yobugcisa obuqinileyo zinenkqubo yedesksi yoncedo ixesha elide, kwaye abanye bajongana nezicelo zabathengi kunye nezicelo "emadolweni," umzekelo, usebenzisa i-imeyile. Kwaye oku kuphazamisekile: ukuba kukho izicelo zabathengi, kufuneka zicutshungulwe kwaye zigcinwe ukuze kungabikho "isicelo esivaliweyo kwaye silibalekile", "isicelo esilityalwe kwaye sivaliwe", "isicelo esixhonywe kwisimo sokucaciswa kolwazi kwiinyanga ezi-7" , "isicelo esilahlekileyo", " oh, uxolo" (ukhetho jikelele kuzo zonke iimeko zokuphathwa kakubi kwesicelo - phantse njengempazamo yomntu). Sajika saba yinkampani ye-IT eyaphuma kwimfuno yenkqubo yetikiti ukuya kwimveliso yale nkqubo kanye. Ngokubanzi, sinebali kwaye siya kukuxelela.
Umenzi wezihlangu ngaphandle kwezicathulo
Iminyaka eyi-13 siphuhlisa inkqubo yeCRM ngokoqobo "yethu yonke into": okokuqala, luphuhliso oluphambili apho zonke ezinye isoftware zijikeleza, kwaye okwesibini, inabathengi abangaphezu kwe-6000 ... Apha kukufanelekile ukumisa uluhlu. kunye nokuqonda ukuba kwiqela lethu lenkxaso elingelikhulu kakhulu kunye neenjineli kukho abathengi be-6000, abanye babo baneengxaki, imibuzo, izibheno, izicelo, njl. - le yitsunami. Sisindisiwe yinkqubo yokuphendula ecacileyo kunye neCRM yethu, apho silawule izicelo zabathengi. Nangona kunjalo, ngokukhululwa kwe-RegionSoft CRM 7.0, saqala ukufumana umsebenzi ophakamileyo kubasebenzi kwaye sifuna isisombululo esizinikeleyo, esilula, esithembekileyo njenge-AK-47, ukuze iinjineli kunye nabaphathi benkonzo yabathengi bangabi phantsi kweenyawo zomnye nomnye. inkqubo, kwaye ikhadi umxhasi akazange akhule phambi kwamehlo oogxa bamangaliswa.
Siyihlambulule imarike, sahamba ngesiRashiya kwaye singenisa izibonelelo nge "desk" kunye ne "-support" kumagama. Yayilukhangelo olunomdla, apho siye sabona izinto ezi-2:
- Azikho izisombululo ezilula kumgaqo-siseko, yonke indawo kukho iqela leentsimbi kunye neempempe esele sinazo kwi-CRM, kwaye ukuthenga i-CRM yesibini kumthengisi weCRM ubuncinane obungaqhelekanga;
- Ngokungalindelekanga siye sagcwala uvelwano kwiinkampani ezingezo-IT: phantse yonke isoftware ilungiselelwe i-IT kunye neenkampani ezincinci ezisuka kwezinye iindawo kufuneka zihlawule ngaphezulu ukusebenza kwaye zingayisebenzisi, okanye zikhethe kumgca omxinwa kakhulu wesoftware (oku kukwenza ukuhlawula ngaphezulu kokusebenza kwaye ungayisebenzisi, hayi 100+ CRMs kuwe) Kwimarike!). Kodwa uninzi lwabathengi bethu banjalo kanye!
Lixesha lokuvala izikhangeli zakho kwaye uvule i-IDE yakho. Njengoko kuhlala kunjalo kwi-IT, ukuba ufuna isoftware efanelekileyo, zenzele ngokwakho. Senze: usetyenziso olusekwe kwilifu, olulula kwaye oluluncedo olunokuthi lufakwe kuyo nayiphi na ibhrawuza kwimizuzu emi-5, kwaye inokulawulwa ngesiqingatha seyure yinjineli, intombazana ethengisayo, okanye umqeshwa weziko lokufowuna - umqeshwa nasiphi na isiqinisekiso onokusebenza kunye nomkhangeli zincwadi. Le yindlela esiphuhlise ngayo .
Ukuqaliswa kwezobugcisa kwenzeka kwinyanga ngaphambili, kwaye abathengi bethu sele beyixabisa njengesixhobo esifanelekileyo esinokuthatha indawo yezinye iindlela. Kodwa izinto zokuqala kuqala.
Loluphi uhlobo lwesoftware?
Ubungundoqo lulula kwaye luselubala kangangoko kunokwenzeka: kunqakrazo olubini wenza i-portal yenkampani yakho, bhalisa abaqhubi bakho (abasebenzi benkxaso) kuyo, umise i-questionnaire (ifomu abaza kuyigcwalisa abathengi bakho xa besenza izicelo) kunye. .. yenziwe. Unokubeka ikhonkco kwi-portal yenkxaso (idesksi yoncedo) kwiwebhusayithi yakho kwicandelo lenkxaso, uyithumele kubaxhasi, uyithumele kwingxoxo ye-intanethi kwiwebhusayithi, ibonise kwiintanethi zentlalo, njl. Xa abathengi becofa kwikhonkco, baya kubhalisa kwaye bashiye isicelo sabo, bebonisa zonke iiparitha eziyimfuneko. Abaqhubi bamkela isicelo kwaye baqale ukusombulula ingxaki yomthengi. Abasebenzisi babona onke amatikiti kwiziko lemibuzo elinye (kwitafile ephambili), kwaye abathengi babona ababo kuphela.
Kwakhona kunokwenzeka ukuba uncamathisele i-portal ngqo kwiwebhusayithi yakho njenge-subdomain. Ngokomzekelo, ukuba iwebhusayithi yakho "romashka.ru", ngoko unokuqwalasela umnyango wokungena kwi-portal yenkxaso yezobuchwepheshe nge-url "support.romashka.ru" okanye "help.romashka.ru". Oku kuya kuba lula kakhulu kubaxhasi bakho, kuba abayi kudinga ukukhumbula malunga nenkonzo eyahlukileyo kunye ne-url "support.zedline.ru/romashka".
Makhe sijonge kujongano
Kwideskithophu ye-ZEDline yeNkxaso kukho itafile enezicelo apho unokujonga khona izicelo zakho (umzekelo, umphathi unokujonga umsebenzi wawo nawuphi na umqhubi okanye bonke abaqhubi ngaxeshanye) kwaye acele ngenye okanye enye imeko. Kwisicelo ngasinye, umntu onoxanduva wabelwa phakathi kwabaqhubi. Ngelixa usebenza ngesicelo, abaqhubi banokunikezela umsebenzi kwisicelo kwabanye abaqhubi. Umlawuli unokucima isicelo ukuba kuyimfuneko.
Ifomu yesicelo ibonakala ngolu hlobo. Ucwangcisa amagama kunye neentlobo zemihlaba ngokwakho kwicandelo lezicwangciso. Kumyili, ungaqwalasela imihlaba yephepha lemibuzo njengoko kufunwa ngokweenkcukacha zezicelo zabathengi bakho, usebenzisa izinto ezichwetheziweyo, ezinje: umtya, isicatshulwa semigca emininzi, umhla, inani elipheleleyo, inombolo yenqaku elidadayo, ibhokisi yokukhangela, njl. njl. , ukuba ukhonza ezinye okanye izixhobo, kwi-questionnaire ungacacisa iindawo ezifunekayo "Uhlobo lweSixhobo" kunye "neNombolo yeSiriyali" ukuchonga ngokukhawuleza into ngokubhekiselele kumbuzo obuzwayo.
Isicelo esigqityiweyo siqulathe lonke ulwazi olufakwe ngumxhasi. Emva kokufumana isicelo, umlawuli unika ithikithi kumqhubi, oqala ukucubungula isicelo. Okanye umqhubi ubona isicelo esifunyenweyo kwaye, eyazi imida yobuchule bakhe, uyayamkela ukuba asebenze ngokuzimeleyo.
Kwifom yesicelo, unokuqhoboshela imifanekiso kunye namaxwebhu ayimfuneko ukuxazulula ingxaki yomxhasi (bobabini umxhasi kunye nomsebenzisi banokuzincamathela). Inani eliphezulu leefayile kwitikiti kunye nobukhulu be-attachment bunokusetwa kwizicwangciso, ezikuvumela ukuba ulawule ukusetyenziswa kwendawo yedisk, enye yeeparameters zesicwangciso sentlawulo ekhethiweyo.
Ingxoxo elula iphunyezwa ngaphakathi kwesicelo, apho utshintsho lwesimo kwisicelo luboniswa, kunye nembalelwano phakathi komxhasi kunye nomqhubi wenziwa - njengoko amava ebonisiwe, ngamanye amaxesha kude kakhulu. Kulungile ukuba lonke ulwazi lugcinwe, unokubhenela kuyo xa kukho iingxaki, izikhalazo, amabango avela kumphathi okanye ukudluliselwa kwetikiti komnye umqhubi.
Kubasebenzi kwi-portal Kukho iintlobo ezi-2 zamalungelo: Umlawuli kunye noMsebenzi. Abalawuli banokwenza ngokwezifiso inkqubo, banikeze abatsha kwaye basuse abaqhubi abadla umhlala-phantsi, balawule ukubhaliswa, basebenze nomyili, njl. Abaqhubi banokusebenza kunye nezicelo, ngelixa bobabini abalawuli kunye nabaqhubi banokujonga kwaye bathathe inxaxheba kumsebenzi kuzo zonke izicelo kwinkqubo.
Umsebenzisi ngamnye obhalisiweyo kwi-portal une-akhawunti yakhe. Makhe siqwalasele i-akhawunti yobuqu yomlawuli, kuba ibandakanya yonke imisebenzi kwaye inobumbeko oluphezulu.
Ngokungagqibekanga, uluhlu lwemibuzo lunemihlaba emibini; wongeza okunye ngokukhetha uhlobo lomhlaba kuluhlu. Imimandla yephepha lemibuzo ingenziwa ibe yinyanzeliso okanye ikhethwa ukuba umxhasi azalise. Kwixesha elizayo, siceba ukwandisa inani leentlobo zentsimi, kubandakanywa ngokusekelwe kwiminqweno yabasebenzisi be-portal ye-ZEDline Support portal.
Kufuneka kuqatshelwe ukuba umyili wemibuzo ufumaneka kuphela kwizicwangciso ezihlawulwayo. Abasebenzisi berhafu "yasimahla" (kwaye oku kukwafumaneka) banokusebenzisa iphepha lemibuzo eliqhelekileyo elinemihlaba ukubonisa isihloko kunye nokuchaza ingxaki ebangele ukuba baqhagamshelane nenkxaso yezobuchwepheshe.
Okwangoku, kwizibalo unokujonga umzobo omnye wokutshintsha kwenani lezicelo, kodwa kwixa elizayo siceba ukwandisa kakhulu le dashboard, siyihluze ngamandla okuhlalutya.
Imisebenzi yokuhlawula iyafumaneka kwicandelo loBhaliso. Ibonisa i-akhawunti eyodwa yobuqu, intlawulo kunye nenani labasebenzisi kuyo (), umhla wokuphela komrhumo, ibhalansi yangoku iyaboniswa. Ngaliphi na ixesha, ukusuka kule interface ungatshintsha intlawulo, utshintshe inani labaqhubi, wandise ukusetyenziswa kwenkonzo, kwaye uphakamise ibhalansi yakho. Kwicandelo elithi "Iintengiselwano", abalawuli banokujonga zonke iintengiselwano ezenzeke: iintlawulo, utshintsho lweerhafu, utshintsho kwinani labaqhubi, ukulungiswa kwentlawulo.
Kuseto ungakhankanya i-imeyile yezaziso ezizenzekelayo. Nangona oku akuyomfuneko. Ngokungagqibekanga, idilesi edityanisiweyo yenkonzo iya kusetyenziswa ukuthumela izaziso. Nangona kunjalo, ukuba ufuna abathengi bakho bafumane izaziso egameni lakho, kufuneka usete iakhawunti ye-imeyile. Kusuka kule dilesi ukuba izaziso malunga nesimo sesisombululo kwingxaki ziya kuthunyelwa kubaxhasi bakho - ngale ndlela abayi kubakhathaza abaqhubi kunye nabasebenzi benkxaso, kodwa balinde isaziso (kakuhle, okanye bajonge imeko yomsebenzi wabo i-portal interface ). Umsebenzisi kunye nabaqhubi abanoxanduva banokwaziswa malunga nemiyalezo emitsha ngaphakathi kwetikiti kunye notshintsho kwimeko yetikiti, okanye ukhubaze izaziso ezinjalo.
Kwakhona kwizicwangciso ungalawula ubungakanani besithuba sedisk ekhoyo, isiseko sedatha sangoku, seta ubungakanani bedatabase enkulu kunye nenani eliphezulu leefayile kwitikiti. Oku kuyimfuneko ukwenzela ukuba kuqinisekiswe ukuba umthamo wokugcina onikezelwe phantsi kwentlawulo uyasetyenziswa.
Unokwenza ngokwezifiso intshayelelo yoluhlu lwemibuzo, eya kuboniswa phezulu kuluhlu lwemibuzo xa usenza itikiti. Kwi-preamble, ungabonisa imigaqo yokudala ithikithi, bonisa ixesha lomsebenzi wenkxaso okanye ixesha eliqikelelweyo lempendulo yomsebenzisi kwitikiti, bulela umsebenzisi ngokuqhagamshelana okanye ukuvakalisa umkhankaso wokuthengisa. Ngokubanzi, nantoni na oyifunayo.
Iinkonzo zokudibanisa kunye ne-RegionSoft CRM zinikezelwa kubo bonke abathengi ngaphandle kwentlawulo kwaye zenziwa ziingcali zenkampani yethu kwi-turnkey basis (kwi-VIP tariff). Umsebenzi kwakhona ngoku uyaqhubeka ukuphuhlisa i-API yokudibanisa nazo naziphi na ezinye iinkonzo kunye nezicelo.
Ngoku sihlala sihlaziya ezethu , sinomsebenzi osemva kakhulu kwaye siya kuvuya ukubona iingcebiso, iminqweno kunye nokugxekwa kwakho.
Siyaqonda ukuba ngexesha lenqanaba lokuqalisa kunokubakho ukugxekwa okuninzi kubasebenzisi abanokubakho kunye nabantu abadlulayo, kodwa siyathembisa ukuba izimvo zakho nganye ziya kuqwalaselwa ingqalelo ekhethekileyo.
Kagakanani?
Ngokuphathelele umgaqo-nkqubo wentlawulo, le yinkqubo ye-SaaS eqhelekileyo, iintlawulo ezintathu ezihlawulwe ngokuxhomekeke kwinani labaqhubi, inani le-disk space kunye nezinketho zesoftware (ukusuka kuma-ruble angama-850 ngomqhubi ngamnye ngenyanga) + kukho intlawulo yasimahla kumqhubi omnye ( ilungele abantu abazimeleyo, oosomashishini ngabanye njalo njalo.).
Sibhengeza unyuso ukusuka nge-1 ka-Agasti ukuya nge-30 kaSeptemba 2019: kwintlawulo yokuqala kwiakhawunti yakho yobuqu, i-150% yemali ehlawulweyo iya kufakwa kwibhalansi yakho. Ukufumana ibhonasi, kufuneka ubonise ikhowudi yokuthengisa "Ukuqala eqala" ngale ndlela ilandelayo: "Intlawulo yenkonzo yeNkxaso yeZEDline (ikhowudi yokuthengisa <Ukuqalisa>)" Ezo. kwintlawulo ye-ruble ye-1000. I-ruble ye-1500 iya kufakwa kwibhalansi yakho, ongayisebenzisa ukuze usebenze naziphi na iinkonzo zenkonzo.
Kutheni inkqubo yedesika yoncedo ingcono kunezinye iinketho?
Amava abonisa ukuba kumashishini amaninzi amancinci naphakathi, ekuphela kwendlela yokuqhuba izicelo zabathengi nge-imeyile. Nokuba ishishini liphumeze inkqubo yeCRM, iposi isavelisa amatsheyini amakhulu oonobumba abasombulula iingxaki zabathengi. Amatyathanga aphukile, alahlekile, acinyiwe, alahlekelwa ukuhambelana kunye nephutha elilodwa lokuthumela, njl. Kodwa umkhwa siwunikwe phezulu...
Yintoni elungileyo ngenkqubo yokurekhoda nokulawula izicelo zabathengi?
- Ilula ngokwemigaqo yojongano kwaye iqulathe kuphela amasimi kunye nomxholo oyifunayo. Ayizukubandakanya intengiso yomthengi wakho, imibuliso yeeholide, imibuzo engaphezulu, njl. Ulwazi kuphela malunga nondoqo wetikiti, hayi notyikityo lwenkampani.
- Inkqubo yokucubungula izicelo zabasebenzisi inokubaluleka okubhetyebhetye ngakumbi kwemisebenzi: endaweni yeefolda kunye neethegi, kukho iimeko ezifanelekileyo neziqondakalayo onokuthi ngazo ukucoca yonke iqula lezicelo. Siyabulela kule nto, imisebenzi ixazululwa ngokwenqanaba eliphambili kwaye akuyi kubakho imeko xa iingxaki ezincinci ze-10 zixazululwa, kwaye umsebenzi obalulekileyo ulahleka kumgca.
- Zonke izicelo ziqokelelwa kwiziko lesicelo elinye, kwaye akukho mfuneko yokuba abasebenzi bangxame phakathi konxibelelwano kunye neeakhawunti. Ukubonelela ngokulula ngekhonkco kwi-portal yakho ye-ZEDline yeNkxaso kuzo zonke iindawo zokuchukumisa abathengi.
- Kulula ukutshintsha umqhubi, oya kukwazi ukubona yonke imbali yembalelwano ukususela ngexesha lomsebenzi owabelwe wona. Ukongeza, kulula ukusombulula iingxaki zabaxumi ezifuna ukubonisana noogxa. Itsheyini kunye nexesha lokunikezelwa kwamagunya lincitshiswe kakhulu.
- Ukusebenzisa inkqubo yempendulo yabathengi kunobuchwephesha ngakumbi kunokusebenzisa i-imeyile okanye izithuba zemidiya yoluntu. Abathengi banethuba lokulawula inkqubela phambili yomsebenzi, kwaye akukho nkxalabo malunga nokuba i-imeyile yabo iya kuvulwa ngokukhawuleza kangakanani. Kukwakho into yezengqondo emsebenzini: inkampani ipholile kangangokuba ibonelela ngesixhobo esahlukileyo sokuxhasa abasebenzisi.
Abathengi abakhathali konke konke malunga nokuba kwenzeka ntoni ngaphakathi kwinkampani yakho. Bazixhalabele kuphela iingxaki zabo, kwaye bafuna inkxaso ekumgangatho ophezulu kunye nekhawulezayo. Kwaye ukuba akukho ngokukhawuleza, ngoko kulawulwa - ufuna ukuvakalelwa ngokupheleleyo ukuba abaqhubi benkonzo yenkxaso abazange baye kusela itiye, kodwa basebenza kwingxaki. Inkqubo yokusebenza kunye nezicelo zabathengi inceda kakhulu kule nto. Kwaye ngesoftware elula kwaye ecacileyo, inani lezicelo ezicutshungulwayo landa, ukukhathala kwabaqhubi kuncipha, kwaye inkampani ibonakala inamhlanje.
umthombo: www.habr.com