Uphando lwefowuni kunye nokukhangela kwi-CRM kwi-3CX CFD, iplagin entsha ye-WP-Live Chat Support, uhlaziyo lwesicelo se-Android

Kwiiveki ezimbalwa ezidlulileyo siye sazisa uhlaziyo oluninzi olunomdla kunye nemveliso enye entsha. Zonke ezi mveliso zintsha kunye nophuculo zihambelana nomgaqo-nkqubo we-3CX wokudala indawo yokufowunelwa yamajelo amaninzi esekelwe kwi-UC PBX.
  

Uhlaziyo lwe-3CX CFD - I-Poll kunye ne-Search components kwi-CRM

Ukukhutshwa kwamva nje kwe-3CX Call Flow Designer (CFD) Uhlaziyo lwe-3 lufumene icandelo elitsha le-Survey, elivumela umsebenzisi ngaphandle kwezakhono zokucwangcisa ukuba enze uphando lwefowuni oluzenzekelayo. Ukwenza uphando, sebenzisa iwizadi yoqwalaselo lwecandelo elibonakalayo.

 

Ukuza kuthi ga kweli nqanaba, ukwenza uphando ngefowuni kwi-3CX kufuna umdwelisi ukuba aseke amacandelo ahlukeneyo e-CFD kwaye adibanise kunye nekhowudi ye-C #. Ngesicelo sabasebenzisi, sidale icandelo loPhando esele lilungile nelinoku kulandelayo:

• Uthetha imiyalezo jikelele, efana nokubulisa phambi kokuba uqalise uphando kunye nesaziso xa uphando lugqityiwe.
• Buza imibuzo yeentlobo ezahlukeneyo: "Ewe / Hayi", "nika umlinganiselo ukusuka / ukuya" kwaye unokurekhoda impendulo yelizwi.
• Iqokelela iimpendulo zababhalisi kwifayile ye-CSV, yongeza ulwazi olongezelelweyo ukuba luyafuneka.

Kwakhona ekukhutshweni okutsha kweCFD kukho icandelo lokukhangela kwiCRM (CRM Lookup). Ikuvumela ukuba ukhuphe idatha kwi-CRM inkqubo eqhagamshelwe kwi-3CX. I-CRM ngokwayo idibanisa kwi-3CX njengesiqhelo - kwi-interface yolawulo lwe-3CX. Idatha efunyenwe ngenxa yesicelo idluliselwe ukuqhutyelwa phambili kunye nesicelo sezwi seCFD.

Umzekelo oqhelekileyo wokusetyenziswa kwelungu:

1. Xa kukho umnxeba ongenayo, i-ID yoMnxeba yombhalisi igqithiselwa kwi-CRM.
2. Ukuba umxhasi oneSazisi soMnxeba esinjalo sifunyenwe, isicelo sifumana kwakhona kwiCRM inombolo yolwandiso lomphathi owabelwe lo mxhasi.
3. Isicelo seCFD sifumana inombolo yolwandiso kwaye idlulisa umnxeba (usebenzisa icandelo lokuGqithisela) kulwandiso lomphathi.

Ngaloo ndlela, umxhasi uhlala ephela kunye nomphathi wenkonzo yakhe. Ngaphambili, i-CFD yayingenaso isixhobo esifanelekileyo, kwaye yayifuna intsebenziswano enzima yamacandelo amaninzi, adityaniswe, kwakhona, ngumphuhlisi ofanelekileyo.

Siyaphinda - ukusebenzisa i-CRM Lookup, kufuneka kuqala udibanise enye ye ezi nkqubo zeCRM, kwaye ukuba iCRM yakho ayikho kuluhlu, sebenzisa 3CX REST API.
Ukuze usebenze ne-3CX CFD v16 Hlaziya 3 oyifunayo Uhlaziyo lwe-3CX V16 3.

• Khuphela uMyili oPhumayo weFowuni
• Call Flow uMyili Documentation
• Inguqu epheleleyo

I-3CX ifumana i-plugin ye-WP-Live Chat kumaziko oqhagamshelwano amaninzi

Sisanda kuthenga Inkxaso ye-WP-Live Chat -I-plugin yengxoxo eyaziwayo kunye neendwendwe zesayithi ezinohlalutyo lwexesha langempela. Yeyona ncoko ithandwayo ephilayo yeWordPress enokukhuphela okungaphezulu kwesigidi esi-1 kunye nokukhutshelwa kwemihla ngemihla okungaphezulu kwe-1000. Ukufumana iteknoloji ye-WP-Live Chat kulandela ukukhutshwa kweplagin yayo 3CX Incoko ebukhoma, yaziswa nge-3CX v16. Onke la manyathelo ajolise ekuphumezeni iziko loqhagamshelwano elifanelekileyo nelisemgangathweni lamajelo amaninzi ngexabiso elifikelelekayo.

Ukufumana ireferensi: I-WP-Live Chat yakhululwa ngo-2014 yinkampani yaseMzantsi Afrika i-Code Cabin, umphuhlisi wezisombululo ze-e-commerce. I-3CX iya kuphuhlisa ngokusebenzayo i-WP-Live Chat Support, kwaye iya kufumaneka simahla kwaye njengemveliso eyahlukileyo. Ngokungafaniyo nophawu I-3CX Incoko ebukhoma kunye neNtethoI-WP-Live Chat ayibandakanyi unxibelelwano lomsindo / ividiyo kunye neendwendwe zesayithi, kodwa inohlalutyo olubanzi lwemisebenzi ye-intanethi yomsebenzisi.

Uhlaziyo lweBeta ye-3CX ye-Android

Ibeta yamva nje ye-3CX ye-Android app ifumene uphuculo olubalulekileyo olusekwe kwimpendulo yakho.

Ukuba ifowuni ihanjiswe ngaphandle kwenethiwekhi yendawo (kwaye uqhagamshelo ngedilesi ye-IP yatshintshwa yaya kuqhagamshelo lwe-FQDN), ngamanye amaxesha impazamo "yesicelo ayiphumelelanga" yayiza kuvela xa uzama ukufowuna. Ingxaki ngoku ilungisiwe.

Kunye negama lomrhumi (kwiSimo kunye nojongano lwesicelo seNgxoxo), igama lendawo ekude (edityaniswe nge-trunk yongenelelo) 3CX PBX ngoku ibonisiwe. Oku kulungele ukuba umbutho unabasebenzi ababini abanamagama afanayo, kodwa basebenza kwiiofisi ezahlukeneyo (ezixhunywe kwii-3CX PBX ezahlukeneyo). Ukongeza, igama le-PBX ngoku liboniswe ecaleni kwe-ID yoMnxeba womqeshwa. Oku kukuvumela ukuba uqonde ngokukhawuleza ukuba yeyiphi iofisi/PBX abakubiza kuyo.

Ujongano lokumamela ivoicemail nalo luhlaziyiwe. Ngoku ubona uluhlu olupheleleyo lwemiyalezo enokhetho olukhoyo. Khetha ukhetho olufanelekileyo kwaye umyalezo uya kudlalwa kwisidlali soMculo sikaGoogle esakhelwe ngaphakathi.

Olunye uphuculo lwe-3CX ye-Android Beta:

• Yongeza inketho ethi "Musa ukubuza kwakhona" xa unikezela ukufikelela kwi-app kwincwadi yedilesi yefowuni yakho.
• Iifayile ezidlulisiweyo zikhutshelwa kwifolda enikezelweyo ngokwezikhokelo zophuhliso lwe-Android 10.
• Isihluzi esitsha sokuthoba esikuvumela ukuba ubonise bonke abafowunelwa, kuphela abafowunelwa be-3CX, kuphela abafowunelwa besixhobo se-Android.
• Inani eliphezulu labathathi-nxaxheba kwinkomfa ye-on-demand yi-3. Kwiinkomfa ezinenani elikhulu labathathi-nxaxheba, sebenzisa i-Conference Scheduler.

Ungafaka isicelo ngokuqhagamshela ku Inkqubo yoVavanyo lwe-Beta ye-3CX ye-Android. Ukuba unayo nayiphi na ingxaki ngesicelo okanye unayo naziphi na iziphakamiso, shiya uphononongo olukhethekileyo kwiforum.

• Inguqu epheleleyo.

umthombo: www.habr.com