Iinkampani zibhengeza ubukrelekrele bokwenziwa kwi-automation yazo, zithetha malunga nendlela abaye baphumeza ngayo isibini seenkqubo ezipholileyo zenkonzo yabathengi, kodwa xa sibiza inkxaso yobugcisa, siyaqhubeka nokubandezeleka kwaye simamele amazwi okubandezeleka kwabaqhubi abanemibhalo ephumelele nzima. Ngaphezu koko, mhlawumbi uqaphele ukuba thina, iingcali ze-IT, sibona ngakumbi kwaye sivavanya umsebenzi weenkonzo ezininzi zenkxaso yabathengi kumaziko eenkonzo, abangaphandle kwe-IT, iinkonzo zemoto, iidesika zoncedo zabaqhubi be-telecom, kuquka nenkxaso yenkampani esisebenza kuyo. okanye esilawulayo.
Ke ngoku kwenzekani? Kutheni ikhwelo kwinkxaso yobugcisa phantse isoloko ingunobangela wokuncwina okukhulu kunye nohlobo oluthile lwemfuneko egwetyiweyo? Kukho into esiyaziyo ngezizathu.
Inkxaso yobugcisa yamaphupha ethu obuntwana
Xhasa iingxaki ekusenokwenzeka ukuba unazo
Abasebenzi abangasebenziyo
Abasebenzi abangenakukwazi, ekuboneni kuqala, eyona nto ibangela iingxaki ngenkxaso yobugcisa. Akwamkelekanga xa ulindele isisombululo kwingxaki yakho okanye ubuncinci ukuhanjiswa okuchanekileyo kwingcali, kodwa ufumana ukungahoywa ngokupheleleyo kweyona nto iphambili yomba kunye nentengiso encinci yokuqalisa. Nangona kunjalo, musa ukukhawuleza ukugxeka iingcali zenkxaso - njengomthetho, ingcambu yale ngxaki inzulu kakhulu.
Ukugaya abasebenzi abangafanelekanga yimpazamo yokuqala eyenziwa ziinkampani. Kuyacaca ukuba ukuba awungowangaphandle weDevOps onezibonelelo ezifanelekileyo kubafaki-zicelo, abalawuli benkqubo abaqeqeshwe kakhulu kunye neenjineli aziyi kuza kuwe. Kodwa ukuqasha "abafundi bonyaka woku-1 kunye nowe-2 ngexesha lakho lekhefu" kukwanobungozi. Le ilotho: unokuthatha umphathi wakho wenkxaso wexesha elizayo okanye umphuhlisi oyintloko, okanye unokuthatha umfundi westudiyo ongakhathaliyo ngokufunda - lonke ixesha lisimahla. Njengomthetho, abafana abanjalo abanalo izakhono zokunxibelelana kwaye abanalo umnqweno wokufunda (kwaye inkxaso ihlala iqeqesha kunye nokukwazi ukuchazela abanye, okunokwenzeka kuphela xa uziqonda ngokuzithemba ngokwakho). Ke ngoko, xa ukhetha abaviwa, kufuneka ukhokelwe hayi ngumgaqo wokungabizi mali okanye umnqweno wakhe wokuza kuwe, kodwa ngeemethrikhi ezinenjongo kunye nokukwazi ukusombulula iingxaki ezilula zenkxaso ekusebenzeni.
Abasebenzi abangenalwazi yingxaki enkulu kwiinkampani ezininzi, kungakhathaliseki ubungakanani okanye ishishini. Xa sithetha ngobudenge, sithetha abangafundanga, abangafundanga kwaye, okona kubaluleke kakhulu, abangafuni kutshintsha nantoni na kwiziqinisekiso zabo kwaye bafunde. Ke kutheni iinkampani zingena kwaba bafana ngokuphindaphindiweyo? Ilula: rhoqo, inkxaso ayifunwa ngabo banako kwaye bazi, kodwa ngabo banexabiso eliphantsi, "kwaye siya kukufundisa." Le yimpazamo enkulu ekhokelela ekutshintsheni kwabasebenzi (“hayi into yam”, “oh, indlela enikhohlakele ngayo nonke”, “ufundo lubaluleke ngakumbi”), kwiimpazamo emsebenzini (“andikafundi”, “ kuhle, kusafuneka ndifunde, kodwa kuba kufuneka ndikwenzakalisa ngolo hlobo lwemali!"), kwimizamo engenamsebenzi yokuqeqesha ("yintoni isihogo, ukuthetha nabathengi, ayisosizathu sokuba ndiphumelele kulawulo, ndifuna ukuba yinkokeli”).
Le yingcebiso ecacileyo kwaye inzima, kodwa zama ukusebenzisana nabasebenzi kwinqanaba lokuqesha. Musa ukubangcungcuthekisa ngemibuzo malunga nokuba bazibona phi kwiminyaka emihlanu, thetha ngokuthe ngqo:
- buza ukuba kuthetha ukuthini kubo;
- nikezela ngeemeko ezikrelekrele zeencoko kunye nabathengi kwaye ubuze ukuba baya kusabela njani;
- buza ukuba bacinga ukuba ishishini lakho lenza ntoni kwaye bafuna ntoni na abathengi.
Ezi nxalenye zintathu zilula nezinyanisekileyo zodliwanondlebe ziya kukunika umbono wokuba ngoobani abantu obaqeshileyo kumgca ongaphambili kunye nendlela abaziveza ngayo kwishishini lakho.
Ukunqongophala koqeqesho
Ukungaqeqeshwa kuyenye ingxaki. Ewe, kwinkampani apho kukho inkxaso yobugcisa (okanye nayiphi na inkonzo yabathengi) uqeqesho olusesikweni luhlala luqhutywa: kwindawo ethile yikhosi yomlo oselula, kwindawo ethile intetho yeeyure ezimbalwa, kwenye indawo umphathi ongqongqo othetha krwada. Imizuzu eyi-15 malunga Inyaniso yokuba inkampani kufuneka ibizwe ngokukodwa i-Astroservice Technologies Group Eelsi Inkampani, kwaye igama lomxhasi kufuneka likhankanywe kwincoko ubuncinane ngamaxesha angama-7, okuseleyo akubalulekanga kangako. Oku, ngokuqinisekileyo, akuyiyo yonke loo nto. Kukho iindlela ezininzi ezilungileyo zoqeqesho lwedesika yoncedo/idesika yenkonzo, ezinye zazo zezona zibalaseleyo.
- Inketho egqibeleleyo. Emva kokugaya iqela leengcali, bonke abasebenzi be-2-3 banikwa umcebisi phakathi kwabasebenzi abanamava, oqhuba uqeqesho olucacileyo lwedesika kwaye ngokukhawuleza adibanise ulwazi ekusebenzeni. Ngale ndlela, ulwazi lufunxwa ngokukhawuleza kangangoko kunokwenzeka kwaye ukungangqinelani kunokuphetshwa.
- Inketho eyamkelekileyo. Uqeqesho lweklasi lwenziwa kwiiseshoni ezininzi, kwaye ingcali ephezulu iphendula kuphela imibuzo evelayo kwaye ngamaxesha athile ihlalutya iifowuni / ii-imeyile / incoko kunye nabasanda kufika emva kwenyani. Kule meko, amathuba okuba i-newbie ingcolise iphezulu.
- Ukhetho "kaloku, ubuncinci into". Njengakwiimeko ezimbini ezidlulileyo, wenze isiseko solwazi esiqulethe iimeko eziqhelekileyo kunye neengxaki (okanye unokufikelela ngokulula kumatikiti amadala) kwaye umqeshwa omtsha uzihlalutya ngokuzimeleyo iimeko kwiiveki ezimbalwa, aze aphumelele into efana noviwo. Ngokuqinisekileyo, into iya kuhlala entlokweni yakho, kodwa umphumo ufana nokufunda incwadi kaStroustrup ngaphandle kwekhompyutheni kunye ne-IDE phambi kwempumlo yakho kunye novavanyo kwiphepha lephepha. Yingakho i-junior ibona umqambi kwaye uyoyika. Ke nalapha-i-headset yefowuni okanye ileta iya kuphosa umqhubi we-novice kwi-stupor.
Kungakhathaliseki ukuba inkulu kangakanani inkampani, inkxaso yobugcisa iya kuhlala ilisebe elinengeniso ephezulu. Ke ngoko, ukhetho kunye noqeqesho kufuneka luqale lubekwe kwinqanaba lobuchwephesha, kungenjalo yonke into iya kuba mbi ngakumbi.
Izikripthi ezingapheliyo nezikruqulayo
Iyonke "iscripting" sesinye isibetho senkxaso yobugcisa kwaye, ngokubanzi, nayiphi na inkonzo yenkonzo yabathengi. Intetho yeengcali ngamanye amaxesha ibhalwe kangangokuba nathi, iingcali ze-IT, sikrokrela ukuba kwelinye icala kukho irobhothi enobukrelekrele obungagqitywanga. Kakade ke, amacebiso athile kwiimeko ezahlukeneyo afuneka ngokungxamisekileyo, kodwa unxibelelwano lumele lwenzeke ngolwimi lwabantu. Thelekisa iingxoxo ezimbini.
1.
- Mholo. Wamkelekile kwinkonzo yenkxaso ye-Astroservice Technologies Group Eelsi Company. Siyavuya ukuva kuwe. Yintoni ingxaki yakho?
- Mholo. Andikwazi ukungena kwindawo yolawulo kwindawo yakho ukugqiba ukuthenga kwam. Ithi igama lokungena alikho.
— Siyavuya ukuva kuwe kwaye sikulungele ukuphendula imibuzo yakho. Phendula umbuzo: ubhalise nini kwiwebhusayithi yethu?
- Malunga neminyaka emithathu eyadlulayo. Izolo kuhambe kakuhle.
- Enkosi ngempendulo eneenkcukacha. Yintoni igama lakho lokungena?
- yeyake nkwenkwe.
- Enkosi ngempendulo eneenkcukacha. <…>
2.
-Molo emva kwemini, inkampani ye-Astroservice, igama lam ndinguVasily. Ndingakunceda njani?
- Mholo. Andikwazi ukungena kwindawo yolawulo kwindawo yakho ukugqiba ukuthenga kwam. Ithi igama lokungena alikho.
— Ubhalise nini kwiwebhusayithi yethu? Inexesha elingakanani le ngxaki?
- Malunga neminyaka emithathu eyadlulayo. Izolo kuhambe kakuhle.
— Lithini igama lakho lokungena?
- yeyake nkwenkwe.
- Ke, ngoku siza kuyenza. Ndijonge ukungena kwakho, ewe, eyakho iphelelwe lixesha... <...>
Ukuchaneka ngakumbi, ukucaphuka okuncinci kunye namagama, emva koko isihloko sencoko sele simnyama. Ngendlela, oku kusebenza nakwiintengiso.
Ukwalathiswa kwakhona kwiingcali ngamanye amaxesha kunyanzeliswa kwaye kwanemilinganiselo echanekileyo - kungcono kakhulu ukulinda umzuzu impendulo evela kwingcali ekhethekileyo kunokuzama ukufezekisa into evela kumgca wokuqala. Nangona kunjalo, xa ikhonkco ifumana amakhonkco amaninzi, nganye kufuneka iphinde iphinde yonke ingcaciso malunga nengxaki, ufuna ukuyeka unxibelelwano kwaye uye kuGoogle. Kwaye ukuba, kwisicelo esiphuthumayo kwibhanki okanye, umzekelo, iklinikhi, ukuhanjiswa okunjalo kunye neenkcazo kuyafaneleka, ngoko kwimeko yesisombululo esibhaliweyo kumbandela ngeposi, ingxoxo okanye umthunywa okhawulezayo, oku kuncinci okungafanelekanga.
Ulwazi malunga nengxaki yomxhasi kufuneka lubhalwe ngokukhawuleza nangokuchanekileyo kwaye lugcinwe ukuze ludluliselwe kumdlali, ngaphandle kokunyanzela umxhasi ukuba aphinde achaze okweshumi indlela umgangatho wakhe oshushu owenziwe ngayo "pshsh, emva koko i-crack-quack, emva koko i-trrrr kunye ne-banged wow, kwaye mhlawumbi ngenxa yokuba ikati- ekugqibeleni ndemba ekoneni kwaye ndayibhida ngetreyi. " Oku kunokwenziwa nangaluphi na uhlobo, umzekelo, kwingxoxo eyahlukileyo, njengenqaku kwikhadi kwinkqubo yeCRM, okanye ngokuthe ngqo kwitikiti ngaphakathi kwedesksi yoncedo. Nantsi indlela ephunyezwa ngayo kukho inkcazo yomsebenzi ovela kumxhasi, umqhubi unokucacisa ulwazi, acele iifoto zekhusi kunye neefayile, kwaye emva koko anikezele umsebenzi kumlingane onobuchule kulo mbandela. Kwangaxeshanye, umxhasi ngokwakhe uya kubona kwi-portal yomxhasi osebenza kumsebenzi wakhe kwaye kweliphi inqanaba. Kwaye ukuqala kwinguqulelo , esele ikhona, imiyalezo yangaphakathi ibonakale kwinkqubo - abaqhubi banokuxubusha umsebenzi phakathi kwabo, kwaye umxhasi akayi kubona izimvo ezingafuneki ukuba azibone.
Umyalezo wangaphakathi kwi-interface uphawulwe nge icon ekhethekileyo. Umxhasi akayiboni.
Inkxaso ethengisayo, hayi inkxaso
Intengiso kwinkxaso yobugcisa okanye idesika yoncedo yenye inkalo yemikhosi yobumnyama kwinkxaso yakho. Siyazi ukuba kwiinkonzo zenkxaso yeenkampani ezininzi, kubandakanywa nabaqhubi be-telecom, umxhasi unyanzelekile ukuba anikele ngeenkonzo ezongezelelweyo kwaye unesicwangciso sokuthengisa, esichaphazela ngokuthe ngqo inani lebhonasi. Kwaye oku kubi, kuba ... Kuthatha ixesha, kudala ingcamango yokuzama ukuthengisa imali kwaye uhlala uzama ukwenza imali kumxhasi. Ngenxa yoko, uvavanyo lomsebenzi womqhubi luyancipha kwaye ukunyaniseka kwehla kakhulu. Damn it, ndinoloyiko, andikwazi ukuqhagamshela kwi-Intanethi ephathwayo ngephakeji ehlawulweyo, kwimizuzu eli-10 intetho yam kwinkomfa, kwaye kum “Sineendaba ezimnandi kuwe: ungaqhagamshela kwiphakheji ye-Intanethi ye-5 GB. ngama-ruble angama-150 kuphela. Ngaba kufuneka uxhume ngoku?" Owu, sombulula ingxaki yam ngoku, kwaye uvumele abantu abathengisayo bakubize ngokwahlukeneyo. Ukongezelela, ukunikezelwa kweenkonzo kudla ngokungacingelwanga ngokupheleleyo: iphakheji efanayo ye-150 inikezelwa kumntu ophethe i-Unlim kunye nenani le-traffic traffic esetyenzisiweyo ngenyanga ingaphezulu kwe-30 GB.
Kukho ingcebiso enye kuphela apha: yithi "hayi" kwiintengiso kwidesksi yoncedo ukuba ukwintsimi yoncedo lokusebenza: unxibelelwano, izixhobo, inkxaso yezisombululo ze-B2B (ukubamba, i-CMS, i-CRM, njl.). Kwaye zama ukuluka intengiso kwi-organically ukuba uyinkonzo engasebenziyo. Umzekelo, xa unxibelelana nevenkile yeziqholo ukucacisa ubukho bemveliso okanye iiyure zokuvula, kwamkelekile ukuthetha ngemveliso entsha yohlobo olufanayo okanye ukongeza: “Sivulwe ukusuka kwi-10 ukuya kwi-22, yiza, uya kufumana. izaphulelo ukuya kuthi ga kwi-70% kunye ne-2 ngexabiso le-1 kuyo yonke inkathalo. "
IVR: umhlobo okanye utshaba?
Iseti elandelayo yeengxaki ibandakanya isixhobo esinamandla esinokuthi sibe ngumatshini osebenza kakhulu wolawulo lwabathengi, okanye unokubulala zonke izicwangciso zenkonzo yakho. Sithetha nge-IVR (kwaye ngexesha elifanayo malunga nenzala yayo - ii-chatbots). I-IVR sisixhobo esigqwesileyo sokunciphisa umthwalo kwidesika yoncedo: ungahlala "umxhasi" phambi kokuba umqhubi aphendule kwaye umse ngqo kwingcali efanelekileyo. Kwakhona, i-IVR kufuneka ibe yi-router, kungekhona isixhobo sokuthengisa kwiindawo ezidweliswe ngasentla. I-IVR igcina ixesha kubo bobabini umxhasi kunye nomsebenzi ngokuchonga ingxaki kunye nokuvavanya ukubaluleka kwesicelo.
Ngendlela, isibonelelo esihle kakhulu sokubuyela umva ukuba umxhasi akafuni ukumamela imenyu yelizwi okanye ukunxibelelana ne-bot. "Ukuba awunalo ixesha lokulinda ukuba umqhubi aphendule, xhoma umnxeba kwaye siza kukufowunela kwimizuzu emi-5."
Ukungazi kakuhle kwemveliso
Kukho ibali elinjalo: “Umalathisi wevenkile uthi kubathengisi: “Uxolo, kodwa kum kubonakala ngathi ibinzana elithi “zonke iintlobo zobuqhophololo” alibonisi ngokupheleleyo udidi lwethu luphela.” Kwaye ifanelekile ukuchaza umsebenzi wenkonzo yenkxaso, abasebenzi bayo abanokugcina amaphepha amaninzi okukopela phambi kwamehlo abo, kodwa kwangaxeshanye abanalwazi kwaphela ngemveliso okanye inkonzo yenkampani, masingalinganisi imveliso kunye nemveliso. ukulindela abathengi kuyo. Amava abonisa ukuba akukho mthengi uphoxekileyo ngaphezu kwalowo wazi ngakumbi ngemveliso okanye inkonzo yenkampani yakho kunomntu ozama ukunceda kwelinye icala lengxoxo, umnxeba, okanye i-imeyile.
Ingcebiso ilula ngokusemandleni: nawuphi na umsebenzi wenkxaso kufuneka aqhelane nazo zonke iimpawu zeemveliso okanye iinkonzo zenkampani, kunye neyona ndlela ilungileyo yeemveliso kunye neenkonzo zohlobo ngalunye lomthengi. Le yindlela kuphela ongayi kuphendula nje umbuzo womthengi, kodwa uyiphendule kwinkqubo yakhe yexabiso, ukuqonda ukuba kutheni kwaye kutheni esebenzisa le mveliso. Oku kuyindlela efanelekileyo kwaye engenakwenzeka, ekubeni kulo mzekelo inkxaso yezobuchwepheshe kufuneka iqhutywe ziingcali, kodwa ukuzama kuyo kunokuphucula umgangatho wenkonzo. Kwaye njengoko besitsho, umxhasi owanelisekileyo uguquka ngokuthe ngcembe abe yiarhente yethu kwaye aqale ukutsala abathengi abatsha. Ngoko ke, umsebenzi wenkxaso yobugcisa onobuchule ngumzabalazo wokunyaniseka, ochaphazela ngokungathanga ngqo ukuthengisa okwandisiweyo, nangaphandle kokuthengisa nantoni na.
ntoni lo msebenziUmzekelo, uthengisa iinkonzo ze-IT zokukhuphela ngaphandle. Unomthengi kwinkonzo yakho kuye yonke into igxile kwiintengiso kwaye abafana bakhe abaziphakamisi iintloko zabo kwi-telephony kunye ne-CRM, kwaye kukho umxhasi othengisa imveliso ngoncedo lwentengiso, kwaye abantu bakhe abathengisayo bangenzi nto. . Zombini zineziseko zoncedo ezifanayo: CRM, 1C, website, 12 workstations nganye. Kwaye nantsi intlekele - inethiwekhi yabathengi bakho iyehla, kwaye kufuneka unike impendulo yokuqala ukuze wenze uhlobo lohlalutyo ukude kwaye wenze isigqibo sokuhamba. Kufuneka uqonde ukuba kukho ukuphaphazela kwiiofisi zombini.
Ukusabela okuqhelekileyo: "Siza kuyiqonda. Ngoku siza kuyijonga ukude kwaye, ukuba kuyimfuneko, siza kuza. ” // Ukungabonakali, ngaphandle komdlali, ngokuqala okungaqinisekanga komsebenzi kunye nenkqubela phambili yenkqubo.
Impendulo elungileyo yenkampani 1: “Ndiyayiqonda ingxaki yakho. Ndiyazi ukuba kubaluleke kangakanani ukuba uhlale ufowuna kwaye usebenze kwiCRM. UVasily sele eqalile ukulungisa le ngxaki. Ungayibona inkqubela yomsebenzi kwitikiti. ” // Intlungu yomxhasi yamkelwe, igama lomenzi kunye nomphathi likhona, ukukhawuleza kuyabonakala, kuyacaca ukuba ulandele inkqubo.
Impendulo elungileyo kwinkampani yesi-2: “Ndiyayiqonda ingxaki yakho. Ndazise ukuba bekukho naziphi na ii-imeyile kwaye ukuba kukho nantoni na efuna ukubuyiselwa. Lo msebenzi wabelwa uVasily. Ungayibona inkqubela yomsebenzi kwitikiti. ” // Intlungu yomxhasi yamkelwe, ukhathalelo luboniswa, igama lomenzi liyafumaneka. Nangona kunjalo, ixesha alichazwanga, kuba Ukungxamiseka komxhasi kungaphantsi kuno-1.
Yiyo loo nto idesika yoncedo iluncedo , kwi-interface apho umxhasi ebona inkqubela yomsebenzi, abo banoxanduva, izimvo, njl. -Imvakalelo epheleleyo yokulawula isicelo kunye nokuziphatha okuzolileyo kwabathengi abangazukukukhathaza ngeminxeba kunye neeleta ezibuza "Ngoko, nini?"
Apha kukufanelekile ukukhankanya ukungakhathaleli, okunokudala ingcamango yokungazi kakuhle kwemveliso. Ukunganaki luhlobo olukhethekileyo lweempazamo zenkxaso yobugcisa. Inokubangelwa kokubini ukungabikho kolwazi kunye nokukhathala, kuba umsebenzi kwinkonzo yenkxaso phantse usoloko unzima umsebenzi, ngamanye amaxesha kunye neshedyuli engamkelekanga kakhulu ngokwe-physiologically. Ngoko ke, umntu oxhasayo ngefowuni uhlala ebhidanisa igama, imveliso, okanye umbuzo ngokwawo. Le meko yenziwa mbi nangakumbi kukuba umqeshwa uyayibona impazamo, kodwa akawucacisi umbuzo okanye awuphendule ongalunganga. Ngokuqinisekileyo, oku kuya kubangela iingxaki kunye nomxhasi, kuba uya kuhlala enganelisekanga ngomsebenzi.
Ngaba sikho isicombululo kwiingxaki?
Ukungakwazi ukufunda nokubhala kwisebe lenkonzo kukhokelela kwiingxaki ngenkonzo, oko kukuthi, eneneni, inokuguqula abathengi bakho babe ngabathengi balowo ukhuphisana nabo. Umnxeba ngamnye kwinkxaso yobugcisa (okanye ukuxhasa ngokulula) luhlobo lwesilumkiso oluvela kumsebenzisi, olufuna ukuphendulwa ngokucacileyo, ngokukhawuleza nangokufanelekileyo. Ukuba awuphenduli, isibheno siya kupapashwa kwiintanethi zentlalo, kwiindawo zokuphonononga kunye nezinye iindawo apho kuya kufuneka ulwele igama lakho kwaye ubonise ukuba awuyiyo ikamela.
Abathengi abangonelisekanga banesinye isiphumo esingathandekiyo: abathengi abanganelisekanga ngokuqhubekayo banokukhokelela ekuhambeni kwabo nabaphi na abasebenzi, kuquka iinjineli, abaphuhlisi, abavavanyi, njl. Kwaye oku kuthetha ukuqeshwa okutsha kunye nemali entsha. Yiyo loo nto kufuneka wenze konke onako ukwenza amava enkonzo yabathengi abe phezulu-nokuba ngaba liqela labafundi abangenamava.
Phuhlisa incwadi yenkonzo yabathengi. Akukho mzekelo kufuneka oku kube ngomnye ummiselo osemthethweni, kufuneka ibe luxwebhu olupheleleyo, oluqondakalayo olubhalwe ngolwimi lwabantu, apho kufuneka ubonise uxanduva oluphambili lwabasebenzi, uxanduva lwesibini lwabasebenzi (iindawo apho banokuthatha uxanduva), iindlela. yeefowuni ngaphakathi kweenkampani, iinkqubo zesicelo, inkcazo yesofthiwe esetyenzisiweyo, iimeko zesicelo eziqhelekileyo, isimbo sonxibelelwano, njl. (isethi epheleleyo ixhomekeke kwishishini).
Khetha itekhnoloji yokulungelelanisa idesika yakho yoncedo. Akukho mfuneko yokukhathazeka ngeenkqubo eziyinkimbinkimbi ezisekelwe kwiinkqubo ze-Jira, i-CRM okanye i-ITSM ukufumana i-software eyahlukileyo kubasebenzi abaxhasayo abaya kukhululeka ukusebenza nabo (ingcamango yokuthuthuzela apha ibandakanya isantya, ukulula kunye ne-intuitiveness yophuhliso kwinqanaba " hlala phantsi usebenze ngemizuzu emi-5 "). Yintoni enhle ngokusebenzisa usetyenziso olunjalo?
- Umxhasi unokulawula inkqubo ehambelana nesicelo sakhe: ngena kwi-akhawunti yakhe kwaye ubone isimo somsebenzi, umenzi, izicelo, izimvo, kunye nokuzikhethela iindleko zomsebenzi, ukuba zihlawulwe. Oku konga ixesha kwaye kwenza umxhasi akhululeke.
Le yindlela isicelo esinoluhlu lwemibuzo olulungiselelweyo olunokubonakala ngathi - lonke ulwazi lubonakaliswe kwiinkalo ezifunekayo, kubandakanywa nemimandla enyanzelekileyo. Ujongano
Iirekhodi ezibonakalayo nezingabonakaliyo kumxhasi (owenze isicelo). Ujongano
- Inkqubo yedesksi yoncedo yinkqubo ongayidingi ukuthetha nayo, kwaye oku kuneenzuzo ezibalulekileyo: unokuchaza ingxaki ngokubanzi kunye nobuchule, ngaphandle kokudideka okanye ngokukhawuleza; i-questionnaire yengxaki ngokwayo ikuvumela ukuba ukhumbule zonke iinkcukacha ezibalulekileyo; unokusombulula iingxaki apho kungafanelekanga ukuthetha, njl.
- Umqeshwa ngamnye ubona yonke indawo yomsebenzi kwaye akalibali malunga nantoni na.
- Inkqubo yeDesika yoNcedo yenza unxibelelwano lube lolomntu kangangoko kunokwenzeka, kwaye namhlanje le yinto ebalulekileyo kukhuphiswano olungamaxabiso. Nabani na ongumhlobo kumthengi unengeniso 😉
Itekhnoloji ngokwayo ayiqinisekisi inkonzo egqibeleleyo, kodwa inyusa kakhulu isantya kunye nomgangatho womsebenzi wenkxaso / wenkonzo.
Linganisa! Mhlawumbi eyona mpazamo inkulu xa usebenza nenkxaso yabathengi ayilinganisi iziphumo zomsebenzi. Eli lelinye lamasebe anokulinganiswa anomlinganiselo ocacileyo: inani lamatikiti, iindleko zomsebenzi kwiitikiti, ukwaneliseka kwabathengi, njl. Ukulinganisa intsebenzo yithuba lokuvavanya umsebenzi, ukuwonga iibhonasi, ukuphumeza inkqubo yezinto eziphathekayo kunye ne-non-material motivation, kwaye ngoko ke wenze ubudlelwane kunye neenjineli zenkonzo kunye nabasebenzi benkxaso ixesha elide. Kungenxa yesi sizathu ukuba siphumeze inkqubo yexesha kwidesika yethu yoncedo .
Siyenza njaniВ unokuthathela ingqalelo iindleko zabasebenzi bakho kunye nezinye iingcaphephe, kwaye wenze imali ngazo usebenzisa umdidi wamacandelo omsebenzi (uluhlu lwamaxabiso eenkonzo). Inkqubo ikuvumela ukuba uthathele ingqalelo umsebenzi ohlawulwayo kunye nokhululekileyo, ngokwemali kunye neeyure eziqhelekileyo.
Ukusebenzisa ingxelo yeendleko zabasebenzi, emva kwexesha lokunika ingxelo (iveki, inyanga, ...), idatha yesishwankathelo kwiindleko zabasebenzi iqokelelwa, ngesiseko apho unokukhupha ii-invoyisi zokuhlawula kwaye wenze uhlalutyo kumxholo wabathengi, abaqhubi kunye amaxesha.
Iphaneli yokusekwa komthamo wabasebenzi kwi-ZEDline Support
Kodwa ke, akukho nto imbi ngakumbi xa inkampani ingenayo inkxaso yobugcisa / yenkonzo. Iinkampani ezininzi zine-inert, inkqubo ye-bureaucratic yokusebenza kunye nabathengi kwaye zinika ingqwalasela encinci kulondolozo kunye nenkonzo. Ngaphezu koko, kunye neenkampani zenkonzo zilawula ukuxhasa abathengi kwizinga eliphantsi kakhulu: kunye nemisebenzi ekhohliweyo, kungekhona ngexesha, kunye nezicelo ezilahlekileyo. Bahlobo, u-2020 uyasondela, abathengi bakho bazele yintengiso kunye nokuthengisa, kunzima ukubothusa nokubatsala, kodwa eyona nto ibiza kakhulu kwaye inzima kukubagcina. I-Helpdesk, inkxaso, uncedo, kungakhathaliseki ukuba babizwa njani, lo ngumgca omtsha wokuqina kwenkampani kumnqweno wayo wokulwela ukunyaniseka kwabathengi. Ke masithathele ingqalelo kubasebenzi benkxaso, bazenzele kwaye benze lula umsebenzi wabo ukuze abathengi baneliseke kwaye banyaniseke, kwaye ishishini lakho lizabalazela ukuphakama okutsha!
umthombo: www.habr.com