“Ii-automation egqithisileyo ibiyimpazamo.
Ukuchaneka - impazamo yam.
Abantu abaxatyiswanga. "
Mason Mask
Eli nqaku lisenokuvakala ngathi iinyosi ngokuchasene nobusi. Kuyamangalisa ngokwenene: sineshishini elizenzekelayo iminyaka eyi-19 kwaye ngokukhawuleza kwi-Habré sibhengeza ngokupheleleyo ukuba ukuzenzekelayo kuyingozi. Kodwa oku kukuqala nje. Ubuninzi bubi kuyo yonke into: amayeza, imidlalo, ukutya, ukhuseleko, ukugembula, njl. I-Automation iyahluka. Iindlela zangoku ezibhekiselele ekwandiseni i-automation yayo yonke into enokwenzeka inokubangela umonakalo omkhulu kulo naliphi na ishishini, hayi nje ishishini elikhulu. I-Hyper automation ngumngcipheko omtsha kwiinkampani. Makhe sixubushe ukuba kutheni.
Kwakubonakala ngathi...
I-automation iyamangalisa
I-automation yeza kuthi ngendlela esazi ngayo, ngokusebenzisa ihlathi leenguqu ezintathu zenzululwazi kunye nezobuchwepheshe, kwaye yaba sisiphumo sesine. Unyaka nonyaka, wakhulula izandla kunye neentloko zabantu, wanceda, watshintsha umgangatho womsebenzi kunye nomgangatho wobomi.
- Umgangatho wophuhliso kunye neemveliso ziyakhula - i-automation ibonelela ngendlela echanekileyo, ngakumbi kwaye isulungekisiweyo yemveliso ngokuphindaphindiweyo, into yomntu iyapheliswa apho ukuchaneka okuphezulu kuyadingeka.
- Ukucwangcisa okucacileyo - kunye ne-automation, unokuseta umthamo wemveliso kwangaphambili, usethe isicwangciso kwaye, ukuba izixhobo zikhona, zifezekise ngexesha.
- Ukwanda kwemveliso xa kuthelekiswa nokwehla kwamandla okusebenza ngokuthe ngcembe kukhokelela ekuthotyweni kweendleko zemveliso kwaye kwenza ukuba umgangatho ufikeleleke.
- Umsebenzi ukhuseleke kakhulu - kwiindawo eziyingozi kakhulu, abantu batshintshwa yi-automation, iteknoloji ikhusela impilo kunye nobomi kwimveliso.
- Kwiiofisi, i-automation ikhulula abaphathi kwimisebenzi yesiqhelo, ihambisa iinkqubo kwaye ibancede banikele ingqalelo ngakumbi kumsebenzi wokudala, wokuqonda. Kule nto kukho i-CRM, i-ERP, i-BPMS, i-PM kunye ne-zoo ye-automation systems yezoshishino.
Kwakungekho nto ithethwayo ngayo nayiphi na ingozi enokwenzeka!
UTesla wathetha ngale ngxaki ngokuvakalayo
Isihloko se-hyper automation sasixoxiwe ngaphambili, kodwa sangena kwinqanaba elisebenzayo lentetho xa uTesla ehlupheka nge-fiasco yezemali kunye nokuqaliswa kwe-Tesla Model 3 yemoto.
Indibano yemoto yayizisebenzela ngokupheleleyo kwaye iirobhothi zazilindeleke ukuba zisombulule zonke iingxaki. Kodwa enyanisweni, yonke into yaba nzima ngakumbi - ngaxa lithile, ngenxa yokuxhomekeka kwi-robotic assemblers, inkampani ayikwazanga ukunyusa umthamo wokuvelisa. Isixokelelwano sebhanti lokuhambisa singqineke sintsonkothile ngokugqithisileyo, kwaye umzi-mveliso waseFremont (eCalifornia) ujongene nesidingo esingxamisekileyo sokwandisa imveliso kunye nokuqesha abasebenzi abaqeqeshiweyo. “Sasinothungelwano oluphambeneyo, oluntsokothileyo lwamabhanti okuhambisa, kwaye lwalungasebenzi. Ke sigqibe kwelokuba siyisuse yonke le nto, ”utshilo uMusk ngebali. Le yimeko ephawulekayo kushishino lwemoto kwaye, ndiyacinga, iya kuba yincwadi yesifundo.
Ivenkile yendibano yeTesla kumzi-mveliso waseFremont
Kwaye le nto inento yokwenza namashishini amancinci naphakathi eRashiya kunye neCIS, ngokuqhelekileyo zizenzekelayo ngaphantsi kwe-8-10% yeenkampani? Kungcono ukufumanisa malunga nale ngxaki ngaphambi kokuba ichaphazele inkampani yakho, ngakumbi kuba ezinye, iinkampani ezincinci kakhulu, zikwazi ukwenza yonke into ngokuzenzekelayo kwaye zincama imisebenzi yabantu, imali, ixesha kunye nobudlelwane babantu kwiqela elikwisibingelelo sokuzenzela. Kwiinkampani ezinjalo, ubungangamsha bakhe i-algorithm iqala ukulawula kunye nokwenza isigqibo.
Imigca emihlanu yentengiso
Sizeze-automation ezifanelekileyo nezinobuchule, ngoko ke sinazo:
- -I-CRM yendalo yonke enamandla kwii-6 editions kumashishini amancinci naphakathi
- -Inkqubo yetikiti yefu elula kwaye elula kunye ne-mini-CRM ngokuqala komsebenzi kwangoko
- -iCRM enamandla kumabonwakude nakwirediyo kunye nabaqhubi bentengiso yangaphandle; isisombululo seshishini lokwenyani kunye nocwangciso lwemidiya kunye nezinye izakhono.
Inokwenzeka njani loo nto?
Izixhobo ezizenzekelayo kuzo naziphi na ishishini ziye zafikeleleka kwi-teknoloji kunye nangokwezemali, abaninzi abanini beenkampani baqala ukuzijonga njengenkolo yempahla: ukuba yonke into yenziwa ngamarobhothi kunye neenkqubo, akuyi kubakho ziphoso, yonke into ayiyi kuba namafu kwaye iyamangalisa. Abanye abaphathi bajonga iteknoloji njengabantu abaphilayo, kwaye abathengisi "bayabakhuthaza": I-CRM iya kuzithengisa ngokwayo, kunye nezixhobo ze-ERP ziya kuhanjiswa ngokwazo, i-WMS iya kuzisa umyalelo kwindawo yakho yokugcina ... Oku kuqonda kwe-automation kwavela kuyingozi abo baba ngabalandeli bayo abaziimfama. Ekugqibeleni, inkampani ithenga ngokungakhathali yonke into enokuthi ithathe indawo yabantu kwaye ... iphele ngesiseko se-IT esikhubazekileyo.
Zeziphi iingozi ze-hyper automation?
I-Over-automation (okanye i-hyper-automation) yinto ezenzekelayo (imveliso, imisebenzi, i-analytics, njl.) ebandakanya ukungasebenzi. Ngokuqhelekileyo, le meko iyenzeka ukuba inkqubo ezenzekelayo ayithatheli ngqalelo into yomntu.
Iingqondo ziyasoma
Ukufunda ngomatshini kunye nobukrelekrele bokwenziwa (i-ML kunye ne-AI) sele ifumene isicelo sabo kwishishini, ukhuseleko, ezothutho, nakwi-ERP enkulu kunye ne-CRM (inqaku lokuthengiselana, ukubikezelwa kohambo lwabathengi, isiqinisekiso sokukhokela). Ezi teknoloji azizisombululi kuphela imiba yolawulo lomgangatho kunye nokhuseleko, kodwa zijongana nemicimbi yabantu ngokupheleleyo: zibeka esweni ezinye izixhobo, zilawula oomatshini bomatshini, ziqaphele kwaye zisebenzise imifanekiso, zivelise umxholo (kungekhona kwinqaku, kodwa ngengqiqo ezo ziqwenga ezifunekayo kumsebenzi - izandi, iitekisi, njl.) Ngoko ke, ukuba ngaphambili umqhubi wasebenza kunye nomatshini we-CNC kwaye waba nokufaneleka ngakumbi ukusuka kwisiganeko ukuya kwisiganeko, ngoku indima yomntu iyancitshiswa kwaye iziqinisekiso zeengcibi ezifanayo. kushishino lwehla kakhulu.
Abasomashishini, bathabathekile ngamathuba e-ML kunye ne-AI, bayalibala ukuba le yikhowudi nje eyaqanjwa kwaye yabhalwa ngabantu kwaye ikhowudi iya kuphunyezwa ngokuchanekileyo kwaye "ukususela ngoku kude kube ngoku," ngaphandle kokuphambuka okuncinci. Ngaloo ndlela, kuyo yonke into ukusuka kwiyeza ukuya kumsebenzi wakho weofisi, ukuguquguquka kokucinga komntu, ixabiso lemisebenzi yokuqonda kunye nobuchule bobugcisa bulahlekile. Khawufan’ ucinge ukuba bekuya kwenzeka ntoni ukuba abaqhubi beenqwelo-moya baxhomekeke kuphela kumqhubi wenqwelo-moya? Kuyafana nakwishishini - kuphela ukucinga komntu okukwaziyo ukwenza izinto ezintsha, iindlela, ubuqhetseba ngendlela elungileyo kunye nokusebenza ngokufanelekileyo kwiinkqubo "zomntu-umntu" kunye "noomatshini bomntu". Musa ukuxhomekeka ngokumfamekileyo kwi-automation.
Kwaye musa ukwenza naziphi na iimpazamo kwikhowudi, kulungile?
Ngandlela ithile ayingomntu
Mhlawumbi akukho basebenzisi be-Intanethi abashiyekileyo abangakhange badibane ne-bots kanye kanye: kwiiwebhusayithi, kwiingxoxo, kwiintanethi zentlalo, kumajelo eendaba, kwiiforamu kunye nokwahlukileyo (kunye no-Alice, uSiri, u-Oleg, ekugqibeleni). Kwaye ukuba usindisiwe esi siphelo, mhlawumbi unxibelelane neerobhothi zefowuni. Enyanisweni, ubukho babaqhubi be-elektroniki abanjalo kwishishini kunceda ukukhulula umthwalo womphathi kwaye wenze umsebenzi wakhe ube lula kwaye usebenze ngakumbi. Kodwa itekhnoloji emsulwa athe amashishini amancinci angena kuyo yajika yangabilula kangako.
Ngokutsho kweCX Index 2018 ingxelo, i-75% yabaphenduli bathi baphelile ubudlelwane babo nenkampani ngenxa yamava angalunganga ngencoko. Eli linani elothusayo! Kuvela ukuba umthengi (oko kukuthi, lowo uzisa imali kwinkampani) akafuni ukunxibelelana neerobhothi.
Ngoku makhe sicinge ngengxaki yorhwebo kunye ne-PR. Nantsi inkampani yakho, inewebhusayithi emangalisayo - kukho i-chatbot kwiwebhusayithi, i-chatbot kuncedo, irobhothi + IVR kwifowuni kwaye kunzima "ukufikelela" kwi-interlocutor ephilayo. Ngoko kuvela ukuba ubuso benkampani buba ... i-robot? Oko kukuthi, iphuma ingenabuso. Kwaye uyazi, kukho umkhwa kwishishini le-IT ukwenza ubuntu butsha. Iinkampani ziza ne-mascot yetekhnoloji, ziyinike iimpawu ezithandekayo kwaye ziyibonise njengomncedisi. Lo ngumkhwa ombi, ongenathemba, emva koko kukho ingxaki enzulu yengqondo: indlela yokwenza ubuntu into thina ngokwethu esiye sayisusa ubuntu?
Umxhasi ufuna ukulawula inkqubo yonxibelelwano nenkampani, ufuna umntu ophilayo onengqondo eguquguqukayo, hayi oku "kukwenza isicelo sakho kwakhona."
Makhe ndikunike umzekelo wobomi.
I-Alfa-Bank inencoko entle kakhulu kwi-intanethi kwisicelo sayo esiphathwayo. Ekuqaleni kokubonakala kwayo, kwakukho isithuba ku-Habré, esaphawula ubuntu babaqhubi - kubonakala kunomdla, kwakumnandi ukunxibelelana, kwaye kubahlobo nakwi-RuNet kwakukho intshiseko malunga nale nto rhoqo. Ngelishwa, ngoku ngakumbi nangakumbi i-chatbot iphendula kwigama eliphambili kumbuzo, yiyo loo nto kukho imvakalelo engathandekiyo yokulahlwa, kwaye nemiba engxamisekileyo sele iqalile ukuthatha ixesha elide ukuba isonjululwe.
Yintoni ebilungile ngencoko ka-Alpha? Inyani yokuba kukho umntu ophakathi, hayi i-bot. Abathengi badiniwe yi-robotic, ukunxibelelana ngoomatshini-kunye ne-introverts. Ngenxa yokuba i-bot ... iyisidenge kwaye ayinamphefumlo, i-algorithm nje.
Ke i-hyper-automation yonxibelelwano kunye nabathengi ikhokelela ekuphoxekeni kunye nokulahleka kokuthembeka.
Iinkqubo ngenxa yeenkqubo
I-automation ibotshelelwe kwiinkqubo zomntu ngamnye kwinkampani - kwaye iinkqubo ezininzi zizenzekelayo, ngcono, njengoko inkampani isusa iingxaki ngemisebenzi yesiqhelo. Kodwa ukuba akukho bantu emva kweenkqubo abaqondayo indlela abasebenza ngayo, yeyiphi imigaqo ephantsi kwayo, yeyiphi imida kunye nokungaphumeleli okunokwenzeka kwinkqubo, inkqubo iya kwenza inkampani ibe yimbangi yayo. Ngeendlela ezininzi, oku kungcono ukuba iinkqubo kunye ne-automation zingenziwanga ngabacebisi bangaphandle, kodwa liqela elisebenzayo ngaphakathi kwenkampani ngokubambisana nomphuhlisi wenkqubo yokuzenzekelayo. Ewe, inzima kakhulu, kodwa ithembekile kwaye iyasebenza.
Ukuba uneenkqubo ezilungelelanisiweyo, kodwa akukho mntu uyaziqondayo, ekungaphumeleli kokuqala kuya kubakho ixesha lokuphumla, kuya kubakho abathengi abanganelisekanga, imisebenzi ephosiweyo - kuya kuba nokuphazamiseka okupheleleyo. Ke ngoko, qiniseka ukuba wenza ubuchwephesha bangaphakathi kwaye unyule abanini benkqubo abaya kuthi babeke iliso kubo kwaye benze utshintsho. I-automation ngaphandle kwabantu, ngakumbi kwimisebenzi yokusebenza yenkampani, isenakho ukwenza kancinci.
I-automation ngenxa ye-automation isiphelo esifileyo apho kungekho nzuzo okanye inzuzo. Ukuba, ngokubhekiselele kwimvelaphi yale nto, unomnqweno wokunciphisa abasebenzi kuba "into iya kwenza yonke into ngokwayo," imeko iya kuba yimbi ngakumbi. Ngoko ke, kufuneka sijonge ibhalansi: phakathi kwesixhobo esibaluleke kakhulu senkulungwane ye-21, i-automation, kunye neyona nto ibaluleke kakhulu kwixesha lethu - abantu.
Ngokubanzi, ndigqibile 😉
umthombo: www.habr.com