Kuya kwenzeka ntoni kwi-ITSM ngo-2020 nakwishumi leminyaka elitsha? Abahleli be-ITSM Tools baqhube uphando lweengcali zoshishino kunye nabameli benkampani - abadlali abaphambili kwimarike. Sifunde inqaku kwaye sikulungele ukukuxelela into omele uyithathele ingqalelo kulo nyaka.
Umzila 1: Intlalontle yabasebenzi
Amashishini kuya kufuneka asebenze ekudaleni iimeko ezitofotofo kubasebenzi. Kodwa ukubonelela ngeendawo zokusebenza ezitofotofo akwanele.
Inqanaba elikhulu le-automation yeenkqubo liya kuba nefuthe elinenzuzo kwimeko yeqela. Ngenxa yokunciphisa inani lemisebenzi yesiqhelo, imveliso iya kwanda kwaye amanqanaba oxinzelelo aya kuncipha. Ngenxa yoko, ukwaneliseka komsebenzi kuyanda.
Kwiinyanga ezintandathu ezidlulileyo sele sibhalengesihloko sokwaneliseka kwabasebenzi, apho bachaza ngokweenkcukacha indlela yokwenza ubomi babasebenzi bube ngcono ngokusebenzisa izixhobo zokuzisebenzela.
Umzila 2. Ukuphucula iziqinisekiso zabasebenzi, ukukhulula imida ye "silos"
Kubalulekile ukuba iinkokeli zeenkampani ziqonde ukuba zeziphi izakhono ezifunwa ngabasebenzi be-IT ukugcina isicwangciso soshishino sangoku kunye nokuphuhlisa ikamva, kunye nokubonelela ngoncedo ekufumaneni ezi zakhono. Eyona njongo iphambili yokufumana ezi zakhono kukudiliza inkcubeko βyesiloβ ethintela intsebenziswano enemveliso phakathi kwamasebe enkampani.
Iingcali ze-IT ziqala ukuqonda imigaqo yokusebenza kwamanye amasebe enkampani. Baya kungena kwiinkqubo zoshishino zombutho kwaye babone iindawo zabo zokukhula. Ngaloo ndlela:
- Iiphothali zokuzisebenzela ziya kuphucula njengoko umahluko kumava omsebenzisi kunye nezakhono ziya kuthathelwa ingqalelo
- Iqela le-IT liya kuba lilungele ukukala ishishini kwaye libe nezixhobo zoku;
Uncedo lwabasebenzi kwi-IT luya kukhululwa ngaphandle kokulimala kubasebenzisi (ii-agent ezibonakalayo ziya kubonakala, uhlalutyo oluzenzekelayo lweziganeko, njl.) - Amaqela e-IT aya kutshintshela kwintsebenziswano kunye neenkokheli zoshishino ukukhawulezisa ukufezekiswa kweenjongo zoshishino usebenzisa iteknoloji
Umzila 3: Ukulinganisa kunye nokuguqula amava abasebenzi
Ngo-2020, kufuneka ubeke ingqalelo eyongeziweyo kumava omsebenzisi. Oku kuya kwandisa imveliso kunye nemveliso ngokubanzi.
Umzila 4. I-Cybersecurity
Njengoko umthamo wedatha uqhubeka ukhula, nyamekela ukwandisa izibonelelo ngelixa ugcina kwaye uphucula umgangatho wedatha. Fumana iindlela zokuzikhusela kwii-hacks kunye nokuvuza.
Umzila 5. Intshayelelo yobukrelekrele bokwenziwa
Iinkampani zizama i-ITSM ekrelekrele kwaye ziphumeza ubukrelekrele bokwenziwa. Inceda ukwenza uqikelelo olusekwe kuhlalutyo, ukuphucula i-automation ngokuzimeleyo kubasebenzi, kuxhomekeke kumava omsebenzisi. Ukuze i-AI ibe nobukrelekrele, imibutho kufuneka iyiphembelele ngobukrelekrele. Chitha lo nyaka uphucula uhlalutyo lweshishini lakho kunye nokuphuhlisa nokuphumeza izicelo ze-AI.
Umzila 6. Ukudalwa kwamajelo onxibelelwano amatsha
Lixesha lokuba ucinge ngokudala kunye nokuvavanya amajelo onxibelelwano amatsha apho abasebenzisi bacela iinkonzo kwaye baxele iingxaki. Iinkonzo ze-IT zikulungele ukunceda abasebenzisi ngokusebenzisa umjelo wabo wonxibelelwano abawuthandayo. Ayinamsebenzi nokuba kungeSkype, iSlack okanye iTelegram: abasebenzisi kufuneka bafumane ulwazi naphi na kwaye nakwesiphi na isixhobo.
Ngokusekelwe kwizixhobo
Sincoma izixhobo zethu ngesihloko:
umthombo: www.habr.com