I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

UAlexey Ivanov (umbhali, Iindaba zePonchik) wathetha noKostya Gorsky, umphathi woyilo kwinkampani Intercom, owayesakuba ngumlawuli woyilo weYandex kunye nombhali wetshaneli yetelegram "Uyilo kunye nemveliso". Olu ludliwanondlebe lwesihlanu kwi uthotho lodliwano-ndlebe kunye neengcali eziphezulu kwiinkalo zabo malunga nendlela yemveliso, ushishino, ingqondo kunye nokutshintsha ukuziphatha.

Uthethe nje kancinci phambi kodliwanondlebe: "ukuba ndisaphila kwiminyaka embalwa." Ingaba uthetha ukuthini?

Owu, yasuka yavela encokweni. Kwaye ngoku ndiyayoyika. Kodwa eyona nto ibalulekileyo kukuba, kufuneka ukhumbule ukufa. Ngalo lonke ixesha babefundiswa ukuba bakhumbule ukuba ubomi bunesiphelo, ukuxabisa amaxesha, ukuwonwabela ngoxa besekho. Ndiyazama ukuba ndingayilibali ngayo. Kodwa mhlawumbi akufanelekanga ukuthetha ngayo. Unokukhumbula, kodwa akufanele uthethe.

Kukho isithandi sobulumko u-Ernest Becker, wabhala incwadi ethi Denial of Death kwi-70s yokuqala. Ithisisi yakhe ephambili yeyokuba impucuko yabantu yimpendulo engokomfuziselo kukufa kwethu. Ukuba ucinga ngako, zininzi izinto ezinokuthi zenzeke kwaye zingenzeki: abantwana, umsebenzi, ubudala obutofotofo. Banethuba elithile, ukusuka kwi-0 ukuya kwi-100%. Kwaye kukuqala kokufa kuphela okunokwenzeka nge-100%, kodwa siyakutyhala ngenkuthalo ngaphandle kweengqondo.

Vuma. Nantsi into ephikisanayo kum - ubomi obude. Apha uLaura Deming wenza into epholileyo ukhetho lwezifundo ngobomi obude. Ngokomzekelo, iqela leegundane liye lanciphisa ukutya kwabo nge-20% kwaye bahlala ixesha elide kuneqela lokulawula ...

…Nguwe kuphela ongenakulenza ishishini ngale nto. Ngoko ke, iikliniki zokuzila ukutya eUnited States zavalwa kwiminyaka engama-70 eyadlulayo.

Ewe. Kwaye kuphakama omnye umbuzo: ngaba siyasiqonda kakuhle isizathu sokuba sifanele siphile ixesha elide? Ewe, kambe ke, kukho ixabiso elikhulu kubomi bomntu, kodwa ukuba wonk’ ubani uphila ixesha elide, ngaba ngokwenene abantu baya kulunga koku? Ngokubanzi, umntu unokuthi ngokwembono ye-ecology, kuluncedo kakhulu ukuzibulala. Kwa aba balweli behlabathi abamela imekobume basenokwenza umonakalo omncinane kwesi sijikelezi-langa ukuba bebengazabalazeli ukuphila ixesha elide. Yinyani: sivelisa inkunkuma, sitya izixhobo, njl.

Kwangaxeshanye, abantu basebenza kwimisebenzi engenamsebenzi, baya ekhaya ukuya kubukela imiboniso yeTV, babulale ixesha ngandlela zonke, kunjalo, basaphindaphindeka, baze banyamalale. Kutheni bedinga iminyaka engama-20 eyongezelelekileyo yobomi? Ngokunokwenzeka, ndicinga ngokungaphaya malunga nayo, kuya kuba mnandi ukuthetha nomntu ngayo. Umbandela wobomi obude awukacaci kum okwangoku. Amashishini okuhamba, ukuzonwabisa kunye neendawo zokutyela ziqinisekile ukuba ziya kuxhamla kubomi obude. Kodwa kutheni?

Izixeko namabhongo

I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

Kutheni: wenza ntoni eSan Francisco?

Ndingene ngenqwelomoya ukuya kusebenza namaqela e-Intercom apha eSF. Sinawo onke amaqela okuya kwimarike apha.

Kwenzeka njani ukuba inkampani yetekhnoloji enzulu njenge-Intercom inamandla ayo aphambili eDublin? Ndithetha ngophuhliso kunye neemveliso.

EDublin sibonakala sinamaqela emveliso ye-12 ngaphandle kwe-20. Enye i-4 eLondon kunye ne-4 eSan Francisco. I-Intercom njengesiqalo ivela eDublin, ngoko ngokwembali kwenzeka ngolo hlobo. Kodwa, ewe, eDublin asinalo ixesha lokuqesha abantu ngesantya esifunekayo. Kukho abantu abaninzi abanetalente eLondon nakwiBhunga leFederation, likhula ngokukhawuleza nangokukhawuleza apho.

Indlela yokukhetha indawo yokuhlala?

Kuya kuba nomdla ukwazi ukuba abanye bacinga ntoni ngale nto. Ndiza kwabelana ngemigqaliselo yam.

Ingcinga yokuqala: unokukhetha. Kwaye kuyimfuneko. Uninzi lwabantu luphila ubomi babo bonke apho luzalelwa khona. Ubukhulu becala, baya kufudukela eyunivesithi okanye kwesona sixeko sikufutshane nomsebenzi. Thina kwibutho lanamhlanje sinako yaye sifanele sikhethe indawo esiza kuhlala kuyo, size sikhethe kwiindawo ezisehlabathini lonke. Kuyo yonke indawo akukho ngcaphephe zaneleyo.

Ingcamango yesibini. Kunzima ukukhetha. Okokuqala, isixeko ngasinye sine-vibe yaso…

Njengesincoko sikaPaul Graham kwizixeko kunye namabhongo?

Ewe, wayibetha loo ndawo. Oku kubalulekile ukuqonda ukuze isixeko sihambelane namaxabiso akho.

Okwesibini, isixeko sinokuba, umzekelo, sikhulu okanye sincinci. Apha, umzekelo, iDublin, kubonakala kum, yidolophana engaphezulu kwesigidi. Inkulu ngokwaneleyo - kukho i-IKEA, isikhululo seenqwelomoya, iindawo zokutyela zaseMichelin, iikonsathi ezilungileyo. Kodwa kwangaxeshanye, unokukhwela ibhayisekile naphi na. Ungahlala kwindlu enengca kwaye ube sembindini wedolophu.

Ngokuqinisekileyo iDublin sisixeko esincinci. Xa kuthelekiswa eMoscow, apho wazalelwa waza wakhulela. Nje ukuba ndifike eLondon ndivela eMoscow okokuqala - ewe, ndicinga ukuba ipholile, iBig Ben, iibhasi ezibomvu eziphindwe kabini, yonke into ilungile. Kwaye emva koko wafudukela eDublin, waqhelana nobukhulu bayo kunye nokuziva. Kwaye xa ndandiqala ukuvela eDublin ndisiya eLondon emsebenzini, ndaphuma nje ndaphuma kuyo yonke into efana nenkwenkwana yaselalini, eyaqala ukubonakala esixekweni: wow, ndicinga ukuba i-skyscrapers, iimoto zibiza kakhulu, abantu bonke khawuleza kwenye indawo.

Kuthekani ngeSan Francisco?

Okokuqala, indawo yenkululeko. Njengoko uPeter Thiel watshoyo, kubaluleke kakhulu ukwazi into abanye abangayaziyo. Kwaye apha kubonakala ngathi oku kuqondwa kakuhle, ngoko ke wonke umntu unokuzibonakalisa ngokungqongqo njengoko efuna. Kuhle, ukunyamezela okunjalo. Yayikade iyidolophu yeehippie. Ngoku - isixeko sezityalo.

Kwangaxeshanye, yonke into ihamba ngokukhawuleza kakhulu eSan Francisco, abantu abaninzi abaxhamli, bahlanjwe kwenye indawo. Le yingxaki enkulu phakathi kwesizukulwana "seehippies" eziye zahlala kwesi sixeko iminyaka engama-70 edlulileyo, kunye neengqondi ezilapha kutshanje.

Ewe. Amaxabiso erenti ayenyuka. Nantsi ke ingxaki yabo barentayo. Ukuba ubunendlu, ubuya kungenelwa kuyo kuphela. Qasha igumbi kwaye ungasebenzi ubomi bakho bonke...

…EWisconsin.

Ewe, ewe. Kodwa ndiyabaqonda abantu abangaluthandiyo utshintsho. Kukho abantu abaninzi SF abathanda utshintsho. Qho xa ndibuya apha umntu ohlukile. Nje ubhale ngayo mva nje.

ukusekwa

I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

Ubhala ntoni kwaye ungayibhali ntoni kwitelegram yakho?

Nantsi ingxaki. Kwelinye icala, kukho ukubhloga. Ukubhloga luhlobo olupholileyo. ITelegram yandikhuthaza, ndakwazi ukuqalisa. Kukho umhlaba ochumileyo - uphosa ingqolowa, kwaye izihluma ngokwayo. Ndifumene abaphulaphuli abanomdla wokundifunda.

Xa ubhala, uzama ukuqulunqa iingcamango, uyaqonda kakhulu, ufumana impendulo. Ngandlela-thile ndaphinda ndafunda izithuba zonyaka odlulileyo kwaye ndacinga: yintoni ihlazo, yonke into ayinangqondo kwaye ibhalwe kakubi. Ngoku, ndingathanda ukukholelwa, ndibhala ngcono kancinci kunokuba ndandiqala.

Ngakolunye uhlangothi, oku kudideka ... "Lowo uyaziyo akathethi, isithethi asikwazi." Abantu ababhala kakhulu badla ngokungawuqondi kakuhle lo mbandela. Ndijonge, umzekelo, kwishishini lolwazi - ngokuqhelekileyo yonke into iphezulu kakhulu. Ngokuqhelekileyo, abantu baxhamla iincwadi kunye nezifundo. Ihlabathi lizele yimixholo yekaka, phantse akukho bunzulu. Ndiyoyika ukuba "ngumvelisi womxholo" ofanayo.

Baninzi abantu abenza izinto ezimangalisayo kwaye abangabhali nto ngayo. Mna ngokwam, andikayiqondi indlela endiziva bhetele ngayo.

Mhlawumbi ukukhuthaza ngezithuba?

Ingayiyo. Kodwa iblogi inamandla amaninzi kunye namandla. Ngelixa ndilapha ndenze ikhefu elifutshane kwiblogi, ndifumana amandla. Imikhosi ithathwa kwinto ethile: emsebenzini, ubomi bomntu, imidlalo, njalo njalo. Lilonke ixesha namandla.

Kuyabonakala ukuba ndinomfanekiso wenkosi ethe cwaka. Uyakuvuyela ukufundisa abanye, abo beza ngamehlo avuthayo. Kodwa ayityhala.

Indlela yokuba ngutitshala kubantu abayi-1-2?

Bambalwa kakhulu abantu abafuna ngokwenene ukufunda.

Ngaba ucinga ngekhosi yombhali?

I-Bang Bang nayo inekhosi yam encinci. Kudala ndafundisa kweli ziko. Ibhlog ithathe indawo yayo yonke.

Andazi ngokwaneleyo ukuba ndingafundisa abanye. Ndiqala nje ukuqonda ezinye izinto. Vumela abantu abazi ngcono bafundise...

Kule nto sinokuthi, nabo, banokucinga njalo, kwaye oku akufundisi mntu

Ewe, ewe ... Ukufundisa kulungile emsebenzini. Abaqulunqi bam, umzekelo, ndisebenza nabo kakhulu, ndibancede bakhule, babone utshintsho, baqaphele abantu abayifunayo, abafunayo.

Kodwa xa abafundi bejika babe ngabantu abangakhethiyo abanganikezeliyo, kutheni uchitha amandla?

Njengoko sithetha ngoku, ndifuna ukuzisa isihloko sengxaki yemfundo ephakamileyo… Makwenziwe ntoni? Kubonakala ngathi ama-95% ezakhono abantu abawafumani eyunivesithi.

Nokuba 99%. Ndandikade ndicinga ukuba iiyunivesithi zibullshit eziyilwe kuluntu lwemizi-mveliso, apho yonke into yenziwa ngendlela yokuba umfundi afune ukukrola into ethile aze ayinike unjingalwazi, nto leyo ngenxa yesizathu esithile ibe yimpumelelo. Ken Robinson ngayo kubaliswa kakuhle.

Emva kwexesha, ndiye ndabona ukuba kukho amashishini apho imfundo ephakamileyo ngolu hlobo isasebenza. Oogqirha, umzekelo. Iingcali zemfundo: imathematika, i-physics, njl. Izazinzulu, kwelinye icala, zenza into enye eyenziwa ngabafundi kweli ziko - umsebenzi wesayensi, iimpapasho. Kodwa xa sithetha ngabaqulunqi, abadwelisi beprogram, iimveliso ... Le yimisebenzi yezandla. Ndifunde izinto ezimbalwa - kwaye phambili. Yanele iCoursera, iKhan Academy.

Kodwa kutsha nje kuye kwakho umbono omtsha wokuba iyunivesithi iyafuneka kuluntu. Le yimpembelelo yokuqala yabaqhelana nayo, yokungena kwiinkampani, ezi zintsebenziswano ezizayo, ubuhlobo. Iminyaka embalwa nabantu abapholileyo ayinaxabiso.

USasha Memus ulapha kutsha nje ngoko wathetha ngeyona nto ibalulekileyo ayifumene kwiPhysicotechnical Institute. Kuhle xa kukho inethiwekhi kunye noluntu.

Ewe Ewe Ewe. Kwaye yile nto imfundo ye-intanethi engekakwazi ukuyifikelela. Ngokubanzi, iidyunivesithi luluntu, zilitikiti lokungena kwishishini. Kanye njenge-MBA yeshishini. Okokuqala, ezi zintsebenziswano ezibalulekileyo, abathengi bexesha elizayo kunye nabalingane. Le yeyona nto ibalulekileyo.

Umsebenzi kwiimveliso

I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

Kwaye ngawaphi amava kunye nobuchule iimveliso ze-Intercom ezinabo emva kwabo?

Kukho amava ahlukeneyo. Ezinye iimveliso zineziqalo zazo ngaphambili, umzekelo. Xa umntu edlula kweso sikolo kwaye wafumana amaqhuma, kupholile kakhulu. Ewe, abanye abantu banethamsanqa, abanye abantu abanayo. Kodwa kunjalo, ngamava.

Kuthekani ngabayili bemveliso?

Amava. Ipotifoliyo yemveliso. Ngamanye amaxesha kwenzeka ukuba abantu bathumele iiphothifoliyo ezinamaphepha okufika. Thumela iisayithi ngesizathu esithile. Kodwa ukuba kukho iimveliso ezi-3-4, okanye iinxalenye zeemveliso ezinkulu, ngoko singakwazi ukuthetha ngento ethile.

Wenza umsebenzi omkhulu kwiYandex kwiminyaka emihlanu: ukusuka kumyili ukuya kwintloko yesebe loyilo. Njani? Kwaye yintoni i-sauce eyimfihlo?

Uninzi lwazo yayilithamsanqa nje, ndiyaqikelela. Kwakungekho sosi eyimfihlo.

Kutheni unethamsanqa?

Ndazi. Uqale waphakama waya kwisikhundla solawulo esisezantsi. Kwakukho ixesha apho ndibe nabaqulunqi bewebhu. Kwaye ke, ixesha elide kakhulu, iqela lethu aliphumelelanga ngeYandex.Browser. Abaqulunqi batshintshile, sazama ukukhupha, izitudiyo ezahlukeneyo. Akukho nto isebenzayo. Abaphathi bafaka uxinzelelo kwinkokeli yam - bathi uKostya uhleli apho kwaye wenza inkunkuma yolawulo. Umphathi wam undifakele uxinzelelo. Bandinike iqela labantu, kwaye bagxile kuphela kwiBhrawuza. Kwakulihlazo, kwafuneka ndiyeke iiprojekthi ezininzi.

Raked?

Ewe, kodwa ngenxa yesizathu esithile yaphumelela. Kwabakho ukuqaliswa okukhulu. Sasikwinqanaba elifanayo kunye no-Arkady Volozh - oku akuzange kwenzeke ngaphambili kwimbali yenkampani, ukwenzela ukuba ngexesha lokubonakaliswa kwemveliso entsha, umyili uya kuthatha isiteji. Nangona, mhlawumbi uTigran - umphathi wemveliso - wanditsalela eqongeni, ecinga ukuba mhlawumbi ndingachaza ngcono ukuba yintoni engalunganga kuyilo lwethu. Emva koko ndade ndafaka inkwenkwezi kwintengiso yeBhrawuza.

Kwiminyaka embalwa kamva, saphambana nabafo kwaye senza umbono webhrawuza yekamva. Kungakumbi malunga neqhinga. Eli bali liye landisa ikarma yam.

Ndivile inguqu yokuba unesimo sengqondo esipholileyo, kuba ungumzekelo obalaseleyo womthwali we-DNA, inkcubeko yeYandex.

Mhlawumbi kunjalo ... Ewe, ewe, amaxabiso kunye neenjongo zeYandex zisondele kum.

Kwakhona ndibe nethamsanqa kakhulu nge-Intercom. Ndiyavuya, ndabelana kwaye ndisasaza amaxabiso enkampani. Ngokubanzi, emva koko kukho into eyenzekayo. Bendihlala ndirhaxwa yiYandex, kwaye ngoku ndiyavuya xa kuphuma into entsha.

Ndive iintetho ezininzi malunga "nendala" kunye "nentsha" yeYandex. Ingaba ucinga ntoni?

Kufuphi. U-Adizes unethiyori yemijikelo yobomi bombutho. Ekuqaleni, inkampani incinci, i-peppy kwaye ayiqinisekanga - isiphithiphithi esipheleleyo kunye nenkunkuma. Emva koko ukukhula. Ukuba yonke into ipholile, ngoko ulinganisa. Kodwa ngaxa lithile, isilingi inokudibana - imarike iphela okanye enye into, umntu uyanyanzela. Kwaye ukuba inkampani ayinakukwazi ukoyisa le siling kwaye ibambeke, ngoko ke inxalenye yayo yolawulo kunye ne-bureaucracy iqala ukukhula. Yonke into iyatshintsha ukusuka kwintshukumo enesiphithiphithi kunye nokukhula ukuya ekugcineni nje into eyiyo. Ulondolozo luyaqhubeka.

Yandex yayinomngcipheko wokuba kweli nqanaba. Uphendlo lwalusele luqondwa njengeshishini. Ngexesha elifanayo, bekusoloko kukho imfazwe enzima yokhuphiswano kunye noGoogle. UGoogle, umzekelo, wayenayo i-Android, kodwa asinayo. Ixesha elide, akukho mntu uze ku-www.yandex.ru ukukhangela. Abantu bakhangela kwangoko kwibhrawuza okanye nakwiscreen sasekhaya sefowuni. Kwaye asikwazanga ukubeka iYandex kwiifowuni zabantu. Abantu babengenayo enye indlela, kwakukho netyala lokungathenjwa.

Yandex yafuna ukuqhubela phambili. Imarike yaseRashiya yahlutha ngokukhawuleza. Kwakufuneka iindawo ezintsha zokukhula. Owayesakuba ngu-CEO uSasha Shulgin wakhetha iiyunithi zoshishino kwinkampani ezinokuzihlawulela, kwaye wabanika ukuzimela okukhulu, bade bagqama njengamaqumrhu asemthethweni ahlukeneyo. Yenza into oyifunayo, vele ukhule. Ekuqaleni kwaba Yandex.Taxi, Market, Avto.ru. Yaqala apho ke intshukumo. KwiYandex, lawa angamaziko amatsha obomi kunye nokukhula. Abantu abayithandayo baqala ukuyishiya yonke inkampani kwiiyunithi zoshishino. Inkampani yavuselela ukukhula ngakumbi kweeyunithi ezizimeleyo. Yandex-Drive carsharing, umzekelo, ifana nale. Kodwa ngaphandle kwabo, kukho amanqaku amaninzi obomi apho amashishini eYandex akhula.

Kwaye emva koko uye wahamba - ukusuka kwindima yomlawuli woyilo kuyo yonke iYandex ukuya kwindima yoyilo olukhokelela kwi-Intercom.

Yandex liqela leCIS. Ndandifuna ukuzama ukudlalela iqela lesizwe lehlabathi. Bendifunda ibhlog ye-Intercom kwaye ndacinga- yindlela abantu abapholileyo abaziqonda ngayo iimveliso. Ndingathanda ukusebenza nabo, ndibone ukuba kwenzeka njani na, kwaye ndingaze ndibe kwelo nqanaba. Umdla wokwazi uphumelele.

Cebisa umdla?

Ewe, ukuba abantu aboyiki ... Ukuphazamiseka kwengqondo kunye nesibindi, njengoko besitsho. Ngoku ndaqonda ukuba ndibeka esichengeni izinto ezininzi. Kodwa emva koko wanikezela kumnqweno.

Kutshanje kunye no-Anya Boyarkina (iNtloko yeMveliso, Miro) kudliwano-ndlebe bathetha ngesifo sengqondo esiyingozi kunye nesibindi. Uyatshona ngenxa yenkalipho nokulungelelana.

Ithontsi yesizathu iyafuneka ngokuqinisekileyo. Kodwa ndibonakala ndinethamsanqa, kwaye ndiyithanda kakhulu. Ndikhokela iqela labaqulunqi, sibandakanyeka kwiiprojekthi ezahlukeneyo.

Ngawaphi amacebiso amathathu onokuwanika abayili abanamabhongo nabanobuchule?

1. Pump up isiNgesi. Inani libe linye. Abantu abaninzi banqunyulwa yile nto. Abantu abaninzi bandibhalela malunga nezithuba ze-Intercom, ndafowunela abantu abaninzi, ndenza udliwano-ndlebe oluncinci. Ndaye ndabona ukuba ndidlala ngexesha. Ukuba inqanaba lolwazi lwesiNgesi kumntu liphakathi, ngoko hamba ufunde ulwimi, kwaye siya kubuyela kwingxoxo. Umyili kufuneka akhululeke ekuchazeni iingcinga kunye neengcinga kunye nokuqonda abanye abasebenzi. Kusafuneka sinxibelelane rhoqo nabathwali. Kukho abantu abaninzi abavela kulo lonke ihlabathi, kodwa iimveliso kunye nabaphathi ikakhulu ukusuka States, UK, Ireland, Canada, Australia. Kunzima ngakumbi ukunxibelelana nabo ngesiNgesi ukuba awuyazi kwinqanaba elaneleyo.

2. Ipotfoliyo ecacileyo. Jonga ukuba yintoni ipotifoliyo eqhelekileyo yomyili wemveliso. Umntu uneenkcukacha kakhulu - ubhala imizekelo yamaphepha angama-80 ngomsebenzi ngamnye. Omnye umntu, ngokuchaseneyo, ubonisa kuphela izithonga ze-dribble. Kwipotfoliyo efanelekileyo, kufuneka nje uqokelele iimeko ezi-3-4 ezibonakalayo ezintle. Yongeza kubo ibali elincinci kodwa elicacileyo: into abayenzayo, indlela abayenze ngayo, yintoni umphumo.

3. Zilungiselele. Kubo bonke. Ukuhamba, ukushiya indawo yokuthuthuzela. Ngokomzekelo, ngaphambi kwe-Intercom, andizange ndifuduke kwidolophu yakowethu. Yaye phantse wonke umntu awayethetha naye eMoscow wayevela ndaweni ithile. Ndandinomona. Bendizicingela ukuba ndiyanyala ndingashukumi ndawo. Ndiyayithanda iMoscow, mhlawumbi ngenye imini ndiya kubuyela khona. Kodwa amava okusebenza kwamanye amazwe abaluleke kakhulu, ngoku ndiyiqonda ngcono indlela esebenza ngayo yonke into ehlabathini. Ndabona okuninzi.

I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

Kwenzeka njani ukuba i-Intercom ibe nezithuba zemveliso ezoyikekayo?

Kufuneka ubuze abo babhale ezi zithuba.

Ziliqela izinto ezifika engqondweni. Kwi-Intercom, ukwabelana ngolwazi lixabiso elikhulu. Ukubhloga kupholile. Umzekelo, sineentetho ezingafihlisiyo kwiinkomfa. Sithetha ngokunyanisekileyo ngezinto ezibudenge, iimpazamo apho, asihombisi iziphumo. Ukunyaniseka nokunyaniseka. Hayi ukuba abonakale njengomntu, kodwa ukuthetha ukuba bekunjani. Mhlawumbi ibe nefuthe elithile.

Kananjalo sinabafana aboyikekayo. Uhlobo UPawulos Adams, SVP yeMveliso. Ndandisoloko ndimamele ndivule umlomo. Xa ethetha ngento ethile kwintlanganiso yegrosari, ndicinga indlela endinethamsanqa ngayo ukuba kwigumbi elinye nalo mntu. Uyakwazi ukuchaza izinto ezintsonkothileyo ngokulula. Ucinga ngokucacileyo.

Mhlawumbi yiloo ngongoma yokubhloga?

Ingayiyo. Enyanisweni, sinababhali abaninzi abapholileyo. Des Trainor, i-co-founder, iipali ezininzi zegolide. Emmet Connolly, umlawuli wethu woyilo, usasaza kakuhle kakhulu.

Ubukrelekrele bokwenziwa kunye ne-automation

I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

Ucinga ntoni malunga ne-bots kunye ne-automation? Umzekelo, xa ndikhwela i-uber, andikwazi ukususa imvakalelo yokuba abaqhubi kudala befana neerobhothi…

Nge-bots, i-hype engaqhelekanga ye-hype ekuqaleni yavela. Kwabaninzi kwakubonakala ngathi i-bots yinto entsha, ukuba ezi zizicelo ezintsha kunye nendlela entsha yokunxibelelana. Ngoku kufuneka ndicele uxolo ngegama elithi "bot" ukusuka kwinqanaba. Iliza lidlulile. Le yimeko-so-xa into ishushu kakhulu. Abathiyayo bayavela, kwaye ke kufuneka ubonakalise ukuba awuyiyo inkamela. Ndiyakrokrela ukuba into enje yenzeka nge-cryptocurrencies ngoku.

Ngoku kucacile ukuba kukho iimeko ezininzi zokusetyenziswa apho i-bots isebenza kakuhle. Ngokubanzi, imbali yophuhliso lwetekhnoloji yimbali ye-automation. Kudala, iimoto zahlanganiswa ngabantu, kwaye ngoku iTesla inemizi-mveliso ezenzekelayo. Kwakudala, abantu babeqhuba iimoto, kungekudala i-autopilot iya kuqhuba. Ii-Chatbots, eneneni, lelinye lamasebe e-automation.

Ngaba kunokwenzeka ukwenza unxibelelwano oluzenzekelayo?

Kwezinye iimeko, oku kuyasebenza, kwaye kusebenza ngcono apho kukho inani elikhulu leemeko ezifanayo. Kubalulekile ukuqonda apha ukuba kungakhathaliseki ukuba iqonga lihlakaniphile kangakanani, kufuneka likwazi ukudlulisela umsebenzisi kwi-bot kumntu wangempela ngexesha. Ewe, kunye nezinto ezilula ngakumbi: awudingi ukuzama ukwenza ifom yokufaka ikhadi lebhanki ngendlela ye-UI yokuncokola, faka nje ifom kwingxoxo.

Ngokuzenzekelayo, kukho iimeko ezilula kunye nezinzima. Thatha umzekelo wolawulo lokundwendwela kwisikhululo seenqwelomoya. Kwi-99% yamatyala, yonke into icacile kwaye ilula apha: kwanele ukuskena ipasipoti, uthathe umfanekiso womntu kwaye uvumele ukuba adlule - oku kunokwenziwa ngumatshini. EYurophu, oku sele kusebenza. Kufuneka umntu ukuba ipesenti enye, xa uhlobo oluthile lwetyala non-standard. Umntu unokuwaqonda amaxwebhu. Ngokomzekelo, xa umkhenkethi, elahlekelwe ipasipoti yakhe, ungena kunye nesatifikethi.

Ngenkxaso, kwakhona, imibuzo emininzi elula ezenzekelayo. Ingcono i-bot eya kuphendula kwangoko kunomntu oya kuphendula emva kwexesha elithile. Ukongeza, amaziko omnxeba amakhulu ayabiza kwaye atya ixesha. Kwaye ukunyaniseka, abasebenzi bakhona baphantse bafana ne-biorobots, baphendule ngokweetemplates ... Kutheni le nto? Kukho umntu omncinci kule nto.

Kulapho umba wenkxaso unzima – kufuneka utshintshele emntwini. Makangabi namhlanje, kodwa ngomso uya kuphendula ngokwesiqhelo.

Bambalwa abantu ngoku abenza unxibelelwano phakathi komatshini nomntu, xa umatshini nomntu besebenzisana ngesandla. I-Facebook, umzekelo, ikhuphe umncedisi wayo "M" - bazama ukuxuba yonke into, bafihle yonke into emva kwe-avatar yeshishini. Ayinamsebenzi nokuba uthetha nabani ngoku. Kodwa kum kubonakala ngathi le nto ayilunganga - kufuneka uhlale ucacile ukuba uthetha nerobhothi okanye umntu.

Ewe, kukho into enjalo malunga "nokuzenza umntu" - ngakumbi into yerobhothi ibonakala ngathi ngumntu, yoyikeka ngakumbi ukuba abantu basebenzisane nayo. Ide ibe ifana ngokupheleleyo ne-humanoid, kwaye emva koko imimiselo.

Lo mcimbi unalo negama: Intili engaqhelekanga, "intlambo engaqhelekanga". IBoston Dynamics isenazo iirobhothi ezothusayo, nokuba zizama kangakanani na ukuzijika zibe zizinja. Xa into ingumntu ingenguye umntu ngaxeshanye, ingumnqa kakhulu, siye soyike. Nge-bots, kufuneka wenze izinto ezilindelekileyo ezifanelekileyo. Zizidenge: umatshini unokungakuqondi, ngoko akukho mfuneko yokwenza izinto ezilindelekileyo.

Ngaba uye waqaphela ukuba izicelo kwiGoogle okanye kwiYandex zibhaliwe kumaqela? Abantu abathethi kwiingxoxo eziqhelekileyo, "Izinto ezingaqhelekanga zexesha le-XNUMX xa liphuma." Ngoko kunye nabancedisi bezwi, kwanabantwana batshintshela ngokukhawuleza kwithoni yokuyalela, ukucwangcisa ngokukhawuleza kunye namazwi alula ukuba benze ntoni.

Ngendlela, malunga nemiyalelo kunye nokucwaswa ngokwesini. Kukho izifundo ezininzi ezibonisa ukuba umncedisi welizwi unethuba elingcono kakhulu kwimarike ukuba unelizwi lomfazi. Leliphi ishishini elinokuncama i-30% yengeniso yalo ukuze lilwele ukulingana ngokwesini?

Ewe, uSiri naye unelizwi labasetyhini ngokungagqibekanga. Kwaye Alexa. KuGoogle, unokukhetha isini somncedisi, kodwa ilizwi elingagqibekanga libhinqa. Kuphela kwi-Space Odyssey apho i-HAL 9000 yathetha ngelizwi lendoda.

Ukuthetha ngefantasy. I-Cooper Design Consulting ine-dude egama linguChris Nossel edidekile amagqabantshintshi azo zonke iindibano ezaziwayo kwintsomi yenzululwazi. Kuhle ukubona unxibelelwano kunye nojongano ebomini bokwenyani. Izinto ezininzi bezibolekiwe macala onke. Kwakukho, umzekelo, ifilimu ethi "Uhambo oluya eNyangeni" ekuqaleni kwekhulu lama-20-kwaye kwakungekho nxibelelwano kwaphela kwi-spacecraft. Kwaye kwiifilimu ze-XNUMXs sele kukho izixhobo zokukhomba kwiikhomputha ...

Ukuziphuhlisa kunye nokutshintsha ukuziphatha

I-Kostya Gorsky, i-Intercom: malunga nezixeko kunye namabhongo, ukucinga kwemveliso, izakhono zabayili kunye nokuziphuhlisa

Uziphuhlisa njani, Kostya? Zeziphi izicwangciso kunye nezenzo onokuzicebisa?

Amabinzana amabini: 1) ukukhetha ulwalathiso olunamabhongo kunye 2) neenjongo ezincinci ezinokufikelelwa.

Kwaye malunga neyesibini, oko kukuthi, malunga neenjongo, kufuneka uhlale uzikhumbuza: phinda ufunde uluhlu. Ndizama ukufunda eyam kanye ngeveki.

Ndinefayile yombhalo, zonke iinjongo eziphambili zibhalwe apho. Ndiyiqambe ngendlela yokuba inamacandelo amaninzi. Kwinto nganye, ndiye ndacinga ukuba inyani iya kujongeka njani, apho yonke into iyi-10 kwi-10. Kwaye ndinike umntu ngamnye uvavanyo olunyanisekileyo lokuba leliphi inani kwi-10 endikuyo ngoku.

Kubalulekile ukuqonda malunga nokuziphuhlisa ukuba nangaliphi na ixesha awukho nje kwindawo enye okanye kwenye. Uhambe umgama omde apho, kwaye kule ndawo ubona incopho. Kodwa emva kwevertex nganye kuya kubakho elandelayo. Yinkqubo engapheliyo.

Abantu abaninzi balinganisa ulungelelwaniso lwabo ebomini ngo-7/10. Into ephambili ayikho indlela ozinika ngayo ngoku, kodwa oko utshoyo malunga "neshumi eliphezulu" lakho. Injongo asikokutsiba ukusuka kwi-7 ukuya kwi-10, injongo kukunyuka inyathelo elinye phezulu. Ngomnye nje. Izinto ezincinci ezilula, izenzo zomntu ngamnye.

Ndiphinda ndiyifunda le fayile rhoqo. Lo ngumlingo ophambili - ukuphinda uwufunde, uzikhumbuze. Kukho into enjalo phakathi kwabantu: ukuba ufunda isicatshulwa amaxesha angama-40, ufunda ngentloko. Yile ndlela esiyiyo. Emva kokufunda okuninzi, ukhumbula isicatshulwa. Kuyafana nokumisela iinjongo: kubalulekile ukuphinda.

Ngaba abantu bafuna ukuhoywa ngococeko?

Kulapho ndixakwa khona, xa ndithetha inyani. Ngakolunye uhlangothi, kukho inethiwekhi yoluntu, izaziso - oku kuyaqondakala. Inokubonwa ukuba iindlela ezinzulu zengqondo zisenza sinamathele kuyo yonke into, unokukhawuleza ukubamba.

Into endingayiqondiyo apho ibhalansi ephilileyo iphi. Ukwala amanethiwekhi oluntu ngokupheleleyo, "ukungena emqolombeni", ngokombono wam, nayo ayichanekanga kakhulu. Ndifumene yonke imisebenzi yam emibini enomdla - zombini iYandex kunye ne-Intercom - kwiintanethi zentlalo. Ngokomzekelo, u-Kolya Yaremko (owayengumphathi wemveliso e-Yandex, omnye wabadala benkampani) wabhala kwi-Friendfeed malunga nesithuba e-Pochta, uPaul Adams wajikeleza kwi-Twitter yakhe ukuba bafuna i-design lead ...

Andiqondi ukuba ndingawujonga njani umsebenzi olandelayo ukuba ndiyawufuna. andikayilungeli le nto okwangoku, kodwa kunjalo - kuthekani ukuba ndinxilile kwiinethiwekhi zentlalo kwaye ndisuse zonke izaziso? Uhlobo oluthile lokulinganisela okunempilo luyafuneka, kodwa yintoni kanye engacacanga.

Ibonakala kakhulu ebantwaneni. Ukuba awuyi kulawula konke konke, ngoko kunzima kakhulu ukuba umntwana ahlukane, uya ku-Instagram ngentloko yakhe, ahlale phantsi.

Khumbula indoda egama linguTristan Harris? Wathetha kakhulu malunga nococeko lwengqwalasela ngelixa esebenza kuGoogle, kwaye ngoku wada wenza i-NGO yophando kule ndawo.

Ewe Ewe Ewe. I wabhala malunga nenkcazo-ntetho yakhe yokuqala - xa wayeqala ukwenza izilayidi malunga noyilo olusesikweni (uyilo lweenqobo ezisesikweni). Wayesebenza kuGoogle ngelo xesha kwaye wayethetha ngendlela esifuna ngayo ukwenza ikamva eliqaqambileyo, kodwa eneneni sibamba nje ingqalelo yabantu. Kuninzi kuxhomekeke kuthi, abantu bokutya. Warhaxwa engathethi kuphela malunga neemetrics zothethathethwano. Kwaye ke, ngo-2010, yaba yinguqu enkulu. Abaninzi emva koko baqala ingxoxo kuGoogle malunga noku.

Kwangaxeshanye ngumzekelo omangalisayo wenkcazo yentsholongwane ofuna ukwabelana ngayo kunye nokuxoxa nomntu. Ibhalwe ngolwimi olulula, yonke into icacile, icacile ... Ipholile kakhulu! Ukuba wayeyibhale ngeleta, yayingayi kuba nomsindo kangako.

KwaGoogle, ekugqibeleni wonyulwa njengengcali yoyilo, kwaye wakhawuleza wadityaniswa ukusuka apho. Ubunkokeli bammisela njengomzekelo kubo bonke abantu - njengaye, wenze kakuhle, nantsi indawo ehloniphekileyo kuwe ... Enyanisweni, bambhalisa ngokusemthethweni, kodwa akenzanga nto ngeengxoxo zakhe.

Ndiyazi ukuba ubuse Burning Man. Yenzelwe ntoni wena?

Le quintessence enjalo yokudala yasimahla. Abantu benza imisebenzi ephambeneyo, iimoto zobugcisa, kwaye emva koko batshisa uninzi lwayo. Kwaye abakwenzi ngenxa yokuthandwa okanye imali, kodwa nje ngenxa yesenzo sokudala. Ukujonga konke oku, uqala ukucinga ngendlela eyahlukileyo.

Zeziphi izakhono ezithathu ongathanda ukuba abantwana bakho babe nazo?

  1. Inkululeko yokucinga. Inkululeko kwiingcamango, kwiingcamango ezimiselweyo, kwiingcamango zokuba umntu udinga into ethile.
  2. Ukukwazi ukufunda ngokuzimeleyo nantoni na. Ukuba umhlaba uyaqhubeka nokutshintsha ngesantya esifanayo, sonke kuya kufuneka siyenze ngalo lonke ixesha.
  3. Ukukwazi ukuzikhathalela wena nabanye.

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umthombo: www.habr.com

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