Isivumelwano seNqanaba leNkonzo

Isivumelwano seNqanaba leNkonzo (ALS)

Inkampani: ProHoster
website: https://prohoster.info

Esi Sivumelwano seNqanaba leNkonzo (esibizwa ngokuba yiSivumelwano seNqanaba leNkonzo) SLA) ichaza iziqinisekiso zokufumaneka kwenkonzo, izalathisi zomgangatho wenkonzo, inkqubo yokuphendula inkonzo yenkxaso, kunye neemeko zokubonelela ngembuyekezo kubathengi benkampani. ProHoster.

Olu xwebhu luyinxalenye ebalulekileyo Imiqathango yeNkonzo.

1. Imigaqo neenkcazo

• Iinkonzo — iinkonzo zokubamba, i-VPS/VDS, iiseva ezizinikeleyo kunye nezinye iinkonzo ezibonelelwayo ProHoster.
• Ixesha lokuphumla — ipesenti yexesha lokufumaneka kwenkonzo ngenyanga nganye.
• Ixesha lokungasebenzi — ixesha apho inkonzo ingafumaneki ngenxa yempazamo ProHoster.
• Umthengi - umntu okanye iqumrhu elisemthethweni elisebenzisa iinkonzo ProHoster.
• Umsebenzi ocwangcisiweyo — umsebenzi wobugcisa ocwangcisiweyo kwangaphambili.

2. Isiqinisekiso sexesha lokuphumla

ProHoster iqinisekisa inqanaba elilandelayo lokufumaneka kwenkonzo:

Ixesha lokusebenza libalwa ngokusekelwe kwinyanga yekhalenda.

3. Izinto ezingaqhelekanga ekubalweni kwexesha lokusebenza

Kubandakanya ixesha lokungasebenzi sukuyivula la matyala alandelayo:

• umsebenzi wolondolozo ocwangcisiweyo (kunye nesaziso sangaphambili);
• umsebenzi wobugcisa ongxamisekileyo ongacwangciswanga;
• iingozi kunye neemeko ezibangela ukungasebenzi kakuhle kwamandla (uhlaselo lwe-DDoS, iintlekele zemvelo, ukungabikho kweenkonzo kumaziko angaphezulu);
• izenzo zomthengi (iimpazamo zoqwalaselo, ukwaphulwa kwe-AUP, i-malware);
• ukumiswa kweenkonzo ngenxa yokwaphulwa kwemithetho Imiqathango yeNkonzo, i-AUP okanye uMgaqo-nkqubo woBundlobongela;
• iingxaki ngesoftware okanye iinkonzo zomntu wesithathu ezingalawulwa yi ProHoster;
• ngenxa yezinto ezingaphaya kolawulo lwethu olufanelekileyo (ezifana neentlekele zemvelo, imfazwe (umthetho wemfazwe), izenzo zobugrogrisi, izidubedube, izenzo zikarhulumente, okanye ukungaphumeleli kwenethiwekhi okanye isixhobo esingaphandle kwamaziko ethu edatha).

4. Umsebenzi wobugcisa ocwangcisiweyo

4.1. Umsebenzi ocwangcisiweyo ungenziwa:

• uhlaziyo lwesoftware;
• ukuphuculwa kokhuseleko;
• ukuphuculwa kweziseko zophuhliso.

4.2. Abathengi baziswa ngomsebenzi ocwangcisiweyo kwangaphambili (apho kunokwenzeka) ngokusebenzisa:

• iphaneli yomthengi;
• izaziso ze-imeyile;
• iwebhusayithi esemthethweni.

5. Uxanduva ProHoster

ProHoster uthembisa ukwenza oku:

• ukugcina iziseko zophuhliso zisebenza kakuhle;
• thabatha amanyathelo afanelekileyo ukuthintela ukuphazamiseka;
• ukubonelela ngokubeka esweni inethiwekhi kunye nezixhobo;
• ukuphendula ngokukhawuleza kwiziganeko;
• ukubonelela ngokhuseleko olusisiseko ekuhlaselweni kwenethiwekhi (kuxhomekeke kwinkonzo).

6. Uxanduva lomthengi

Umthengi uthembisa ukwenza oku kulandelayo:

• landela Imiqathango yeNkonzo, Umgaqo-nkqubo we-AUP kunye noXhaphazo;
• qinisekisa ngokuzimeleyo ukhuseleko lwedatha yakho;
• sebenzisa iinkonzo ngeenjongo ezisemthethweni;
• yazisa inkxaso ngeengxaki ngexesha elifanelekileyo;
• gcina ulwazi lwakho loqhagamshelwano luhlaziyiwe.

7. Imbuyekezo kunye neekhredithi zeNkonzo

Ukuba inqanaba lexesha eliqinisekisiweyo alizange lifikelelwe ngenxa yempazamo ProHoster, umthengi angacela imali mboleko yeenkonzo (ityala lenkonzo).

7.1 Isixa sembuyekezo

Imbuyekezo iyabonelelwa kuphela ngohlobo lwemali mboleko, kwaye hayi ukubuyiselwa imali.

7.2. Imiqathango yokufumana imbuyekezo

• isicelo masingeniswe zingadlulanga iintsuku ezisi-7 emva kwesiganeko;
• isicelo senziwa ngenkqubo yamatikiti;
• imbuyekezo ayiqokeleli;
• I-SLA ayisebenzi kwiinkonzo ezinesaphulelo, amaxesha ovavanyo, okanye iinkonzo zasimahla.

8. Umda woButyala

ProHoster akanaxanduva lwale:

• iinzuzo ezingathanga ngqo okanye ezilahlekileyo;
• ukulahleka kwedatha yabathengi;
• ukumisa ishishini lomthengi;
• izenzo zamaqela esithathu;
• iimpazamo zesoftware ezinxulumene nokungabikho kweziseko zophuhliso ProHoster.

Uxanduva olukhulu ProHoster ilinganiselwe kwisixa-mali esihlawulwe ngumthengi kwixesha elifanelekileyo lokuhlawula.

9. Utshintsho lwe-SLA

ProHoster inelungelo lokutshintsha le SLA. Inguqulelo yangoku isoloko ipapashwa kwiwebhusayithi esemthethweni kwaye iqala ukusebenza xa ipapashwa.

10. Umthetho osebenzayo

Le SLA ilawulwa ngumthetho wamazwe ngamazwe osebenzayo kunye nemithetho yolawulo lokusekwa kwenkampani. ProHoster.

11. Iinkcukacha zoqhagamshelwano

Ukuba unemibuzo malunga ne-SLA kunye nomgangatho wenkonzo:

Indawo yewebhu: https://prohoster.info
Iakhawunti yobuqu: https://billing.prohoster.info
Электронная почта: support@prohost.info