ื™ื ื˜ืจืึธื•ื“ื•ืกื™ื ื’ ื“ื™ ื ื™ื™ึทืข 3CX Call Flow Designer ืื•ืŸ 3CX CRM ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ืึธืจ

ื ื™ื• 3CX Call Flow Designer ืžื™ื˜ ื•ื•ื™ื–ืฉืึทื•ื•ืึทืœ ืื•ื™ืกื“ืจื•ืง ืจืขื“ืึทืงื˜ืึธืจ

ื™ื ื˜ืจืึธื•ื“ื•ืกื™ื ื’ ื“ื™ ื ื™ื™ึทืข 3CX Call Flow Designer ืื•ืŸ 3CX CRM ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ืึธืจ

3CX ืึทื“ื›ื™ืจื– ืฆื• ื“ืขื ืคึผืจื™ื ืฆื™ืคึผ ืึทื– ืื•ื ื“ื–ืขืจ ืคึผืจืึธื“ื•ืงื˜ืŸ ื–ืึธืœ ื–ื™ื™ืŸ ืคึผืฉื•ื˜ ืื•ืŸ ืคืึทืจืฉื˜ื™ื™ื™ืง. ืื•ืŸ ืึทื–ื•ื™ ืžื™ืจ ื”ืึธื‘ืŸ ื•ื•ื™ื“ืขืจ ื“ืขืจื”ื™ื™ึทื ื˜ื™ืงื˜ ื“ื™ 3CX Call Flow Designer (CFD) ืึทื ื˜ื•ื•ื™ืงืœื•ื ื’ ืกื•ื•ื™ื•ื•ืข ืคึฟืึทืจ ืงื•ืœ ืึทืคึผืœืึทืงื™ื™ืฉืึทืŸ. ื“ื™ ื ื™ื™ึทืข ื•ื•ืขืจืกื™ืข ื”ืื˜ ืึท ืžืึธื“ืขืจืŸ ื‘ืึทื ื™ืฆืขืจ ืฆื•ื‘ื™ื ื“ (ื ื™ื™ึท ื™ื™ืงืึทื ื–) ืื•ืŸ ืึท ื•ื•ื™ื–ืฉืึทื•ื•ืึทืœ ืจืขื“ืึทืงื˜ืึธืจ - ืึท ืจืขื“ืึทืงื˜ืึธืจ ืคึฟืึทืจ ืื•ื™ืกื“ืจื•ืงืŸ ื’ืขื ื™ืฆื˜ ื•ื•ืขืŸ ืงืจื™ื™ื™ื˜ื™ื ื’ ืกืงืจื™ืคึผืก.

ื™ื ื˜ืจืึธื•ื“ื•ืกื™ื ื’ ื“ื™ ื ื™ื™ึทืข 3CX Call Flow Designer ืื•ืŸ 3CX CRM ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ืึธืจ

ื“ื™ ื ื™ื™ึทืข ื•ื•ืขืจืกื™ืข ืคื•ืŸ โ€‹โ€‹โ€‹โ€‹CFD ืึธืคืคืขืจืก ื“ื™ ืคืืœื’ืขื ื“ืข ืคึฟืขื™ึดืงื™ื™ื˜ืŸ:

  • ื•ื•ื™ืกื•ืึทืœืœื™ ืงืจื™ื™ื™ื˜ื™ื ื’ ืื•ื™ืกื“ืจื•ืงืŸ. ืื™ืจ ืงืขื ืขืŸ ืฉืœืขืคึผืŸ ืื•ืŸ ืคืึทืœืŸ ื’ืขื‘ื•ื™ื˜-ืื™ืŸ ืคืึทื ื’ืงืฉืึทื ื–, ื•ื•ืขืจื™ืึทื‘ืึทืœื– ืื•ืŸ ืงืึทื ืกื˜ืึทื ืฅ ืคื•ืŸ ื“ื™ ืขืงืกืคึผืจืขืกืกื™ืึธืŸ ืขืœืขืžืขื ืฅ ืึธืคึผื˜ื™ื™ืœื•ื ื’. ืื™ืจ ืงืขื ืขืŸ ื™ื ื˜ื•ื™ื˜ื™ื•ื•ืœื™ ืžืึทื›ืŸ ืงืึธืžืคึผืœืขืงืก ืื•ื™ืกื“ืจื•ืงืŸ ืึธืŸ ืขืคืŸ ืงื™ื™ืคืœ ืจืขื“ืึทืงื˜ืึธืจ ืคึฟืขื ืฆื˜ืขืจ.
  • ืฉื ืขืœ ืกืขืœืขืงืฆื™ืข ืคื•ืŸ โ€‹โ€‹ืคืึทื ื’ืงืฉืึทื ื–. ื’ืขื‘ื•ื™ื˜-ืื™ืŸ ืคืึทื ื’ืงืฉืึทื ื– ื–ืขื ืขืŸ ืื™ืฆื˜ ื’ืจื•ืคึผื˜ ืื™ืŸ ื‘ืึทืงื•ื•ืขื ืงืึทื˜ืขื’ืึธืจื™ืขืก ืคื•ืŸ ื•ื•ืึธืก ืื™ืจ ืงืขื ืขืŸ ื’ืขืฉื•ื•ื™ื ื“ ืื•ื™ืกืงืœื™ื™ึทื‘ืŸ ื“ื™ ืคืึทื ื’ืงืฉืึทื ื– ืื™ืจ ื“ืึทืจืคึฟืŸ.
  • ื“ื™ื ืึทืžื™ืฉ ื™ื ืงืœื•ื–ืฉืึทืŸ ืคื•ืŸ ืงืึทื ืกื˜ืึทื ืฅ. ื‘ื ื™ืžืฆื ืงืึทื ืกื˜ืึทื ืฅ ื–ืขื ืขืŸ ื“ื™ื ืึทืžื™ืงืึทืœืœื™ ืึทืจื™ื™ึทื ื’ืขืจืขื›ื ื˜ ืื™ืŸ ื“ื™ ืขืงืกืคึผืจืขืกืกื™ืึธืŸ ืขืœืขืžืขื ืฅ ื˜ืึทืคืœื™ืข ื•ื•ืขืŸ ืงืึธืจืึทืกืคึผืึทื ื“ื™ื ื’ ืงืึทืžืคึผืึธื•ื ืึทื ืฅ ื–ืขื ืขืŸ ืžื•ืกื™ืฃ ืฆื• ื“ื™ CFD ื•ื•ืึธืจืงืกืคึผืึทืกืข.

ื‘ื™ื˜ืข ื˜ืึธืŸ ืึทื– ื“ื™ ื ื™ื™ึทืข "ื˜ืจืึทื ืกืคืขืจ" ืงืึธืžืคึผืึธื ืขื ื˜ ืงืขื ืขืŸ ืึทืจื™ื‘ืขืจืคื™ืจืŸ ืึท ืจื•ืฃ ืฆื• ื“ื™ ื•ื•ื•ื™ืกืžื™ื™ืœ ืคื•ืŸ ืึท ืคืึทืจืœืขื ื’ืขืจื•ื ื’ ื‘ืœื•ื™ื– ืื™ืŸ 3CX v16 ื“ืขืจื”ื™ื™ึทื ื˜ื™ืงืŸ 2.

ืืจืืคืงืืคื™ืข ื ื™ื™ึท 3CX CFD ืึธื“ืขืจ ื“ืขืจื”ื™ื™ึทื ื˜ื™ืงืŸ ื“ื™ ืื™ื ืกื˜ืึทืœื™ืจืŸ ื“ื•ืจืš ื“ื™ ื“ืขืจื”ื™ื™ึทื ื˜ื™ืงืŸ ืžืขื ื™ื•. ื ืึธืš ื“ืขื, ืื™ืจ ืงืขื ืขืŸ ืœื•ื™ืคืŸ ืงื•ืœ ืึทืคึผืœืึทืงื™ื™ืฉืึทื ื– ืื•ื™ืฃ 3CX v16 Update 2.

ืคื•ืœ ื˜ื•ื™ืฉืŸ ืงืœืึธืฅ ืื™ืŸ ื“ืขื CFD ื•ื•ืขืจืกื™ืข.

ื ื™ื• 3CX CRM ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ืึธืจ ืฆื• ืคืึทืจื‘ื™ื ื“ืŸ ื“ื™ื™ืŸ CRM

ืžื™ืจ ื”ืึธื‘ืŸ ืื•ื™ืš ื‘ืึทืงืขื ืขื  ืึท ื ื™ื™ึทืข ื•ื•ืขืจืกื™ืข ืคื•ืŸ โ€‹โ€‹โ€‹โ€‹ื“ื™ ืžื•ืกื˜ืขืจ ื“ื•ืจ ื ื•ืฆืŸ ืคึฟืึทืจ ืงืึทื ืขืงื˜ื™ื ื’ ื“ื™ื™ืŸ ืื™ื™ื’ืขื ืข CRM ืกื™ืกื˜ืขืžืขืŸ ืฆื• 3CX. ื“ื™ ื ื™ื™ึทืข ื•ื•ืขืจืกื™ืข ืคื•ืŸ โ€‹โ€‹โ€‹โ€‹CRM ื˜ืขืžืคึผืœืึทื˜ืข ื’ืขื ืขืจืึทื˜ืึธืจ ื”ืื˜ ืฆื•ื’ืขื’ืขื‘ืŸ ืึท ืงืกืžืœ ืžื•ืกื˜ืขืจ ืฉืึทืคื•ื ื’ ืžืึทื–ืขืง ื•ื•ืึธืก ื•ื•ืขื˜ ืคื™ืจืŸ ืื™ืจ ื“ื•ืจืš ืึทืœืข ืกื˜ืึทื’ืขืก ื‘ื™ื– ืื™ืจ ื‘ืึทืงื•ืžืขืŸ ืึท ืคืึทืจื˜ื™ืง ืื•ืŸ ืืจื‘ืขื˜ืŸ ื™ื ืึทื’ืจื™ื™ืฉืึทืŸ.

ื™ื ื˜ืจืึธื•ื“ื•ืกื™ื ื’ ื“ื™ ื ื™ื™ึทืข 3CX Call Flow Designer ืื•ืŸ 3CX CRM ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ืึธืจ

ืฆื• ืึธื ื”ื™ื™ื‘ืŸ, ืึธืคึผืฉืึทืฆื•ื ื’ ื“ื™ RESTful API ื“ืึทืงื™ื•ืžืขื ื˜ื™ื™ืฉืึทืŸ ืคึฟืึทืจ ื“ื™ื™ืŸ CRM. ื“ืขืจื ืึธืš ืœื•ื™ืคืŸ ื“ื™ ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ื™ืึธืŸ ื•ื•ื™ื–ืขืจื“.

  • ื’ื™ื™ ื“ื™ ืคึผืจืึทืžืคึผืก ืคื•ืŸ ื“ื™ ื•ื•ื™ื–ืขืจื“, ืกืคึผืขืฆื™ืคื™ืฆื™ืจืŸ ื“ื™ ืฆื•ื ืขืžืขืŸ ืคึผืึทืจืึทืžืขื˜ืขืจืก ืคื•ืŸ ื“ื™ื™ืŸ CRM API ื“ืึทืงื™ื•ืžืขื ื˜ื™ื™ืฉืึทืŸ.
  • ืฉืึทืคึฟืŸ ืึท ืงืกืžืœ ืžื•ืกื˜ืขืจ ืจื™ืงื•ื•ื™ื™ืขืจื– ื™ืงืขืจื“ื™ืง ืคึผืจืึธื’ืจืึทืžืžื™ื ื’ ืกืงื™ืœื– ืื•ืŸ CRM ืกื™ืกื˜ืขื ืฉื˜ื™ืฆืŸ ืคึฟืึทืจ RESTful API.
  • ื•ื•ืขืŸ ื“ื™ ืžืึทื–ืขืง ืœื•ื™ืคื˜, ื™ืขื“ืขืจ ืึธืคึผื˜ื™ื™ืœื•ื ื’ ืคื•ืŸ ื“ื™ ืžื•ืกื˜ืขืจ ืื™ื– ืจื™ื›ื˜ื™ืง ื“ื–ืฉืขื ืขืจื™ื™ื˜ืึทื“, ืึทืจื™ื™ึทื ื’ืขืจืขื›ื ื˜ ืึทืœืข ื“ื™ ืคืืจืœืื ื’ื˜ ืคึผืึทืจืึทืžืขื˜ืขืจืก.

ื˜ืฉืขืง ืื•ื™ืก ืฉืจื™ื˜-ื“ื•ืจืš-ืฉืจื™ื˜ ืคื™ืจืŸ ืฆื• ื“ื™ ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ืึธืจ. ืื™ืจ ืงืขื ื˜ ืื•ื™ืš ื–ืขืŸ ืึท ื•ื•ื™ื“ืขื ื˜ื•ื˜ืึธืจื™ืึทืœ ืื™ืŸ ืขื ื’ืœื™ืฉ.


ืืจืืคืงืืคื™ืข ื ื™ื™ึท 3CX CRM ืžื•ืกื˜ืขืจ ื’ืขื ืขืจืึทื˜ืึธืจ ืื•ืŸ ืฉืึทืคึฟืŸ ื“ื™ื™ืŸ ืื™ื™ื’ืขื ืข CRM ื™ื ืึทื’ืจื™ื™ืฉืึทืŸ!

ื ืึธืจ ืื™ืŸ ืคืึทืœ, ื“ืึธ ื–ืขื ืขืŸ ื“ื™ ืœื™ื ืงืก ืฆื• ืึธืคึผืœืึธื“ื™ืจืŸ 3CX:

ืžืงื•ืจ: www.habr.com

ืœื™ื™ื’ืŸ ืึท ื‘ืึทืžืขืจืงื•ื ื’