ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข

ื“ืึธืก ื–ืขื ืขืŸ ืžืึทื˜ืขืจื™ืึทืœืก ื•ื•ืึธืก ื•ื•ืขื˜ ื”ืขืœืคึฟืŸ ืื™ืจ ืคึฟืึทืจืฉื˜ื™ื™ืŸ ITSM ื˜ืจืขื ื“ืก ืื•ืŸ ืžื›ืฉื™ืจื™ื.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข
/ืึทื ืกืคึผืœืึทืฉ/ ื”ืขืึทื“ื•ื•ื™ื™ึท

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ืคื™ื ืฃ ืฉืœื™ืกืœ ITSM ื˜ืจืขื ื“ืก ืคึฟืึทืจ ื“ืขื ื™ืึธืจ. ืื•ื ื“ื–ืขืจ ื”ืึทื‘ืจืึทืคึผืึธืกื˜, ื•ื•ืึธืก ืžื™ืจ ื’ืขืฉืจื™ื‘ืŸ ื ื™ื˜ ืึทื–ื•ื™ ืœืึทื ื’ ืฆื•ืจื™ืง (ื ืึธืš ืึท ืงื•ืจืฅ ื‘ืจืขื›ืŸ ืคื•ืŸ ืื•ื™ืกื’ืื‘ืขืก ืื•ื™ืฃ ืื•ื ื“ื–ืขืจ ื‘ืœืึธื’ ืื•ื™ืฃ ื”ืึทื‘). ืžื™ืจ ืจืขื“ืŸ ื•ื•ืขื’ืŸ ืกืึทืœื•ืฉืึทื ื– ื•ื•ืึธืก ืฉื˜ื™ืฆืŸ ืกื™ืกื˜ืขืžืขืŸ ื•ื•ื™ ื˜ืฉืึทื˜ื‘ืึธืฅ; ื•ื•ืขื’ืŸ ืึทื ื˜ื•ื•ื™ืงืœื•ื ื’ ืึธื˜ืึทืžื™ื™ืฉืึทืŸ, ืื™ื ืคึฟืึธืจืžืึทืฆื™ืข ื–ื™ื›ืขืจื”ื™ื™ื˜ ืื•ืŸ ื•ื•ืึธืœืงืŸ ITSM ืžื›ืฉื™ืจื™ื. ื“ืขืจ ืžืึทื˜ืขืจื™ืึทืœ ื•ื•ืขื˜ ื”ืขืœืคึฟืŸ ืื™ืจ ื’ืขืฉื•ื•ื™ื ื“ ื•ื ื˜ืขืจื˜ื•ืงื  ื–ื™ืš ืื™ืŸ ื“ื™ ื˜ืขืžืข ืื•ืŸ ื“ืขืงืŸ ื“ื™ ื”ื•ื™ืคึผื˜ ื’ืขื‘ื™ื˜ืŸ ื•ื•ืึธืก ITSM ืกืคึผืขืฉืึทืœืึทืกืฅ ื”ืึทื ื“ืœืขืŸ ืžื™ื˜.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ITSM "ืฉื˜ืขื ื“ื™ืง ืื•ืŸ ืื•ืžืขื˜ื•ื". ITSM ืกืึทืœื•ืฉืึทื ื– ื–ืขื ืขืŸ ื’ืึทื ืฅ ืคืœืขืงืกืึทื‘ืึทืœ ืกื™ืกื˜ืขืžืขืŸ ื™ื ืึทื’ืจื™ื™ื˜ื™ื“ ืžื™ื˜ ืคืึธืœืงืก ื‘ืึทื ื™ืฆืขืจ ืคึผืœืึทื˜ืคืึธืจืžืก. ืึธื‘ืขืจ ื‘ืœื•ื™ื– ื“ื™ ืคื™ืจืขืจ ืคื•ืŸ ื“ืขื ืึธืคึผืฉื ื™ื˜ ืงืขื ืขืŸ ื“ืขืจื’ืจื™ื™ื›ืŸ ื“ืขื ืžื“ืจื’ื” ืคื•ืŸ ืงืึทื ื•ื•ื™ื ื™ืึทื ืก. ื“ืึธืก ืื™ื– ื•ื•ืึธืก ืžื™ืจ ื•ื•ืขืœืŸ ืจืขื“ืŸ ื•ื•ืขื’ืŸ - ื“ื™ ืงื™ื™ืคึผืึทื‘ื™ืœืึทื˜ื™ื– ืคื•ืŸ ServiceNow ื•ื•ืึธืก ื•ื™ืกื˜ื™ื™ืœืŸ ื“ืขื ืคึผืœืึทื˜ืคืึธืจืžืข ืคื•ืŸ โ€‹โ€‹ืึท ื ื•ืžืขืจ ืคื•ืŸ ืงืึธืžืคึผืขื˜ื™ื˜ืึธืจืก.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข 25 ื‘ื™ืœื™ืึธืŸ ืจื™ืงื•ื•ืขืก ืคึผืขืจ ืฉืขื”: ServiceNow ื“ืึทื˜ืึทื‘ื™ื™ืก. ืžื™ืจ ื“ืขืจืฆื™ื™ืœืŸ ืื™ืจ ื•ื•ื™ ServiceNow ืึทืจื‘ืขื˜ ืžื™ื˜ "85 ื˜ื•ื™ื–ื ื˜ ื“ืึทื˜ืึทื‘ื™ื™ืกื™ื– ืึทืจื•ื ื“ื™ ื•ื•ืขืœื˜." ืื™ืจ ื•ื•ืขื˜ ืœืขืจื ืขืŸ ื•ื•ืึธืก ServiceNow ื ื™ืฆื˜ MariaDB, ื•ื•ืึธืก ืžื•ืœื˜ื™-ื™ื ืกื˜ืึทื ืก ืึทืจืงืึทื˜ืขืงื˜ืฉืขืจ ืื™ื– ืื•ืŸ ื•ื•ืึธืก ืคึผืจืึธื‘ืœืขืžืก ืื•ืŸ ืคืึทืจื‘ืึธืจื’ืŸ ืฉื•ื•ืขืจื™ืงื™ื™ื˜ืŸ ื–ืขื ืขืŸ ื’ืขืคึผืœืึธื ื˜ืขืจื˜ ืื™ืŸ ื“ืขื ืคึผืจืึธืฆืขืก ืคื•ืŸ ืคึผืจืึธื“ื•ืงื˜ ืึทื ื˜ื•ื•ื™ืงืœื•ื ื’. ืื™ืŸ ืึทื“ื™ืฉืึทืŸ, ืœืึธื–ืŸ ืื•ื ื“ื– ืจืขื“ืŸ ื•ื•ืขื’ืŸ ืฆื•ืงื•ื ืคึฟื˜ ืคึผืœืึทื ื– ืฉืขืจื“ ื“ื•ืจืš ServiceNow ืกืคึผืขืฉืึทืœืึทืกืฅ.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ื”ื™ืœืฃ: ื•ื•ืึธืก ืื™ื– ืึทืกืกืขื˜ ืžืึทื ืึทื’ืขืžืขื ื˜ (ITAM). ืื™ืŸ ืื•ื ื“ื–ืขืจ ื‘ืœืึธื’ ืื•ื™ืฃ ื“ื™ IT ื’ื™ืœื“ ื•ื•ืขื‘ื–ื™ื™ื˜ืœ, ืžื™ืจ ืฉืจื™ื™ึทื‘ืŸ ืึท ืคึผืœืึทืฅ ื•ื•ืขื’ืŸ ื•ื•ื™ ืฆื• ืคึฟืึทืจืฉื˜ื™ื™ืŸ ื“ื™ ื˜ืขืจืžื™ื ืขืŸ ืื•ืŸ ืžื›ืฉื™ืจื™ื ืื™ืŸ ื“ื™ ืคืขืœื“ ืคื•ืŸ ืึธื ืคื™ืจื•ื ื’ ืคื•ืŸ IT ืื•ืŸ ื’ืขืฉืขืคื˜ ืคึผืจืึทืกืขืกืึทื–. ืื™ืŸ ื“ืขื ืžืึทื˜ืขืจื™ืึทืœ, ืžื™ืจ ื“ืขืจืงืœืขืจืŸ ืื™ืŸ ืคึผืฉื•ื˜ ื˜ืขืจืžื™ื ืขืŸ ื•ื•ืึธืก ื“ื™ ืขืกืึทื ืก ืคื•ืŸ IT ืึทืกืขื˜ ืคืึทืจื•ื•ืึทืœื˜ื•ื ื’ ืื™ื– - ื•ื•ืึธืก ืื™ื– ืึทืจื™ื™ึทื ื’ืขืจืขื›ื ื˜ ืื™ืŸ ื“ืขืจ ื‘ืึทื’ืจื™ืฃ ืคื•ืŸ "ืึทืกืขืฅ", ื•ื•ื™ ืึท IT ืงืึธื ื˜ืจืึธืœื™ืจืŸ ืื™ื– ื“ื•ืจื›ื’ืขืงืึธื›ื˜, ื•ื•ืึธืก ื›ึผืœืœื™ื ืื•ืŸ ื™ืงืขืจื“ื™ืง ืจืขืงืึทืžืึทื ื“ื™ื™ืฉืึทื ื– ืึทืจื‘ืขื˜ ื“ืึธ. ื“ืืก ืื™ื– ืืŸ ืื ื“ืขืจ ืฉื ืขืœ ื•ื ื˜ืขืจื˜ื•ืงื  ื–ื™ืš ืžืึทื˜ืขืจื™ืึทืœ.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข
/ืึทื ืกืคึผืœืึทืฉ/ ื–ืึทืŸ ืื™ืœื™ืง

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ืคืืจื•ื•ืืก ื“ืึทืจืฃ ืงืœื™ื™ืŸ ืื•ืŸ ืžื™ื˜ืœ ื’ืขืฉืขืคื˜ ืึท ื•ื•ืึธืœืงืŸ ITSM ืกื™ืกื˜ืขื?. ืžื™ืจ ื“ื™ืกืงื•ื˜ื™ืจืŸ ื“ื™ ืกื™ื˜ื•ืึทืฆื™ืข ืžื™ื˜ ืœืึธืงืึทืœ ืกืึทืœื•ืฉืึทื ื– ืื•ืŸ, ืื™ืŸ ืคึผืฉื•ื˜ ื•ื•ืขืจื˜ืขืจ, ืจืขื“ืŸ ื•ื•ืขื’ืŸ ื“ื™ ืึทื“ื•ื•ืึทื ื˜ื™ื“ื–ืฉื™ื– ืคื•ืŸ ื•ื•ืึธืœืงืŸ ืกื™ืกื˜ืขืžืขืŸ ืงืึทืžืคึผืขืจื“ ืžื™ื˜ ื–ื™ื™. ืžื™ืจ ืจืขื“ืŸ ื•ื•ืขื’ืŸ ืึทื–ืึท ืงืจื™ื™ื˜ื™ืจื™ืึท ื•ื•ื™ ืคืึทื ื’ืงืฉืึทื ืึทืœื™ื˜ื™, ื™ืžืคึผืœืึทืžืขื ื˜ื™ื™ืฉืึทืŸ ืฆื™ื™ื˜, ืึทืคึผืขืจื™ื™ื˜ื™ื ื’ ืงืึธืก, ื’ืจื™ื™ื˜ืงื™ื™ึทื˜ ืฆื• ื•ื•ืึธื’, ืจื™ืœื™ื™ืึทื‘ื™ืœืึทื˜ื™ ืื•ืŸ ื™ื– ืคื•ืŸ ื ื•ืฆืŸ.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ืจืขืคืขืจืขื ืฅ: ื•ื•ืึธืก ITOM ืงืขื ืขืŸ ื˜ืึธืŸ ืื•ืŸ ื•ื•ืึธืก ืขืก ืื™ื– ื“ืืจืฃ. ืื•ื ื“ื–ืขืจ ื•ื•ื™ื™ึทื˜ืขืจ ื”ืึทื‘ืจืึทืคึผืึธืกื˜, ืื™ืŸ ื•ื•ืึธืก ืžื™ืจ ื“ืขืจืงืœืขืจืŸ ื•ื•ืึธืก ื’ืขื‘ื™ื˜ืŸ ืขืก ืึธืคึผืขืจืึทื˜ื™ืึธื ืก ืžืึทื ืึทื’ืขืžืขื ื˜ ืื™ื– ืคืึทืจืึทื ื˜ื•ื•ืึธืจื˜ืœืขืš ืคึฟืึทืจ; ื•ื•ืึธืก ืขืก ื’ื™ื˜ ืฆื• ืงืึธืžืคึผืึทื ื™ืขืก ืื™ืŸ ืคื™ืจ - ืžื™ืจ ื’ืขื‘ืŸ ืงืึทืกืขืก ืคื•ืŸ ื˜ืขืœืขืงืึธื, ืžืขื“ื™ืข ืื•ืŸ ืกืขืจื•ื•ื™ืก ืึธืจื’ืึทื ืึทื–ื™ื™ืฉืึทื ื–. ื“ื•ืจืš ื“ืขื ื•ื•ืขื’, ืื™ืŸ ืึท ื‘ืœืึธื’ ืื•ื™ืฃ ื“ื™ IT ื’ื™ืœื“ ื•ื•ืขื‘ื–ื™ื™ื˜ืœ ืžื™ืจ ื’ืขืจืขื“ื˜ ื•ื•ืขื’ืŸ ื’ืขืฉืขืขื ื™ืฉ ืคืึทืจื•ื•ืึทืœื˜ื•ื ื’ ื“ื•ืจืš ืกืขืจื•ื•ื™ืก ืื™ืฆื˜ ITOM ะธ ืงืึทืœืขืงื˜ื™ื ื’ ืื™ื ืคึฟืึธืจืžืึทืฆื™ืข ื•ื•ืขื’ืŸ ื™ื ืคืจืึทืกื˜ืจืึทืงื˜ืฉืขืจ ื“ื•ืจืš ื•ืคื“ืขืงื•ื ื’ ืžืึธื“ื•ืœืข.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ื–ื™ื›ืขืจื”ื™ื™ื˜ ืึธืคึผืขืจืึทื˜ื™ืึธื ืก: ืกื™ื™ื‘ืขืจ ื˜ืจืขื˜ ืฉื•ืฅ ืื™ืŸ ServiceNow. ืžื™ืจ ืคืึธืจื–ืขืฆืŸ ืฆื• ืจืขื“ืŸ ื•ื•ืขื’ืŸ ื“ื™ ืงื™ื™ืคึผืึทื‘ื™ืœืึทื˜ื™ื– ืคื•ืŸ ServiceNow, ืึธื‘ืขืจ ื“ืึธืก ืžืึธืœ ืžื™ืจ ืฆื•ืจื™ืงืงื•ืžืขืŸ ืฆื• ืื•ื ื“ื–ืขืจ ื‘ืœืึธื’ ืื•ื™ืฃ Habrรฉ. ืื™ืŸ ื“ืขื ืžืึทื˜ืขืจื™ืึทืœ ืžื™ืจ ืจืขื“ืŸ ื•ื•ืขื’ืŸ ื˜ืึทืกืงืก ืื™ืŸ ื“ื™ ืคืขืœื“ ืคื•ืŸ ืื™ื ืคึฟืึธืจืžืึทืฆื™ืข ื–ื™ื›ืขืจื”ื™ื™ื˜ ืื•ืŸ ื“ื™ ืงืึธืจืึทืกืคึผืึทื ื“ื™ื ื’ ืคืึทื ื’ืงืฉืึทื ื– ืคื•ืŸ ื“ืขืจ ืคึผืœืึทื˜ืคืึธืจืžืข: ืืจื‘ืขื˜ืŸ ืžื™ื˜ ื™ื ืกืึทื“ืึทื ืฅ, ื•ื•ืึทืœื ืขืจืึทื‘ื™ืœื™ื˜ื™ ืขื ื˜ืคืขืจ ืื•ืŸ ื˜ืจืขื˜ ื™ื ื˜ืขืœืœื™ื’ืขื ืกืข. ืžื™ืจ ื’ืขื‘ืŸ ื‘ื™ื™ืฉืคื™ืœืŸ ืคื•ืŸ ืงืึธืžืคึผืึทื ื™ืขืก ื•ื•ืึธืก ื”ืึธื‘ืŸ ืฉื•ื™ืŸ ื™ืžืคึผืœืึทืžืขื ืึทื“ ื–ื™ื›ืขืจื”ื™ื™ื˜ ืึธืคึผืขืจืึทื˜ื™ืึธื ืก, ืื•ืŸ ื‘ืึทื˜ืจืึทื›ื˜ืŸ ื ืึธืš ืื™ื ืคึฟืึธืจืžืึทืฆื™ืข ื–ื™ื›ืขืจื”ื™ื™ื˜ ืžืึทื“ื–ืฉื•ืœื– ื’ืขืคึฟื™ื ื˜ ื“ื•ืจืš ื“ื™ ืคืึทืจืงื•ื™ืคืขืจ.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ืกืขืจื•ื•ื™ืก ืื™ืฆื˜ ืกื™ืงืจื™ืฅ ื•ื•ืึธืก ื•ื•ืขื˜ ืžืึทื›ืŸ ื“ื™ื™ืŸ ืึทืจื‘ืขื˜ ื’ืจื™ื ื’ืขืจ ืื•ืŸ ืคืึทืกื˜ืขืจ. Paul Hardy, ื˜ืฉื™ืฃ ื™ื ื ืึธื•ื•ืึทื˜ื™ืึธืŸ ืึธืคื™ืฆื™ืจ ืื™ืŸ ServiceNow, ื–ืื’ื˜:ื˜ืขื›ื ืึธืœืึธื’ื™ืข ื–ืึธืœ ื”ืขืœืคึฟืŸ ืขืžืคึผืœื•ื™ื™ื–, ื ื™ืฉื˜ ืคืึทืจื‘ื™ื™ึทื˜ืŸ ื–ื™ื™." ื’ื™ื™ื“ื™ื“ ื“ื•ืจืš ื“ืขื ืคื•ื ื˜ ืคื•ืŸ ืžื™ื™ื ื•ื ื’, ืžื™ืจ ื”ืึธื‘ืŸ ืฆื•ื’ืขื’ืจื™ื™ื˜ ืฆื•ื•ื™ื™ ื‘ืืจื™ื›ื˜ืŸ ืžืึทื˜ืขืจื™ืึทืœืก - ื•ื•ืขื’ืŸ ืœืขื‘ืŸ ื›ืึทืงืก ืคึฟืึทืจ ืืจื‘ืขื˜ืŸ ืžื™ื˜ ServiceNow ืื•ืŸ ืื•ื™ืฃ ื“ื™ ื˜ืขืžืข ืงื•ื ื” ืกืขืจื•ื•ื™ืก ืžืึทื ืึทื’ืขืžืขื ื˜. ื“ืขืจ ืฆื™ืœ ืคื•ืŸ ื“ื™ ืฆื•ื•ื™ื™ื˜ืข ืื™ื– ืฆื• ื”ืขืœืคึฟืŸ ืคึฟืึทืจืฉื˜ื™ื™ืŸ ืกืขืจื•ื•ื™ืก ืคืึทืจื•ื•ืึทืœื˜ื•ื ื’ (ื˜ื™ื™ืœ ืคื•ืŸ ื“ื™ ServiceNow ืกื•ื•ื™ื˜ ืคื•ืŸ ืึทืคึผืœืึทืงื™ื™ืฉืึทื ื– ืคึฟืึทืจ ืกืขืจื•ื•ื™ืก ืคืึทืจื•ื•ืึทืœื˜ื•ื ื’) ืื•ืŸ ืžืึทื“ื–ืฉื•ืœื– ืึทื–ืึท ื•ื•ื™ ื™ื ื˜ืขืœื™ื’ืขื ื˜ ืจื•ื˜ื™ื ื’, ืึทื’ืขื ื˜ ืกื™ื™ื›ืœ, ืึธืžื ื™ ืงืึทื ืึทืœ ืื•ืŸ ื–ื™ืš-ื“ื™ื ืกื˜ ื˜ื•ื™ืขืจ.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข
/ื•ื•ื™ืงื™ืžืขื“ื™ืข/ ืึทื ื˜ืึทื ื™ ื“ืขืœืึธืจืขื ื–ืึธ / CC

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข "ื‘ืึทื–ื™ืจื˜ ืื•ื™ืฃ ื“ื™ ืžื™ืกื˜ื™ื™ืงืก ืคื•ืŸ ืื ื“ืขืจืข ืžืขื ื˜ืฉืŸ": ื•ื•ืึธืก ืื™ืจ ื“ืึทืจืคึฟืŸ ืฆื• ื•ื•ื™ืกืŸ ืคึฟืึทืจ ืึท ืžืฆืœื™ื— ื™ืžืคึผืœืึทืžืขื ื˜ื™ื™ืฉืึทืŸ ืคื•ืŸ ืกืขืจื•ื•ื™ืก ื“ืขืกืง. ืื™ืŸ ื“ืขื ืžืึทื˜ืขืจื™ืึทืœ, ืžื™ืจ ื’ืขืคืจื•ื•ื•ื˜ ืฆื• ื–ืึทืžืœืขืŸ ื“ื™ ืžืขืจืกื˜ ืคึผืจืึธืกื˜ ืขืจืจืึธืจืก ื•ื•ืขืŸ ื™ืžืคึผืœืึทืžืขื ื™ื ื’ ื“ื™ ืกืขืจื•ื•ื™ืก ื“ืขืกืง ื“ื™ื ืกื˜. ืžื™ืจ ื”ืึธืคืŸ ืึทื– ื“ื™ ื“ืขืจืคืึทืจื•ื ื’ ืคื•ืŸ ื“ื™ ื•ื•ืืก ื”ืึธื‘ืŸ "ืฉืœืึธื’ืŸ ื“ื™ ื‘ืึทืžืคึผืก" ื•ื•ืขื˜ ื”ืขืœืคืŸ ืฆื• ื•ื™ืกืžื™ื™ื“ืŸ ื‘ื™ื™ื“ืข ื‘ืึทื ืึทืœ ืื•ืŸ ืœื™ื™ื›ื˜ ื™ืœื™ืžืึทื ื™ื™ื˜ืึทื“ ืื•ืŸ ื’ืึทื ืฅ ืขืจื ืกื˜ ืคึผืจืึธื‘ืœืขืžืก. ืžื™ืจ ื–ืึธื’ืŸ ืื™ืจ ื•ื•ืึธืก ืืคื’ืขื–ื•ื ื“ืขืจื˜ ื™ืžืคึผืœืึทืžืขื ื˜ื™ื™ืฉืึทืŸ ืื™ื– ื ื™ืฉื˜ ื“ืขืจ ื‘ืขืกื˜ืขืจ ื˜ืึทืงื˜ื™ืง; ืžื™ืจ ื“ื™ืกืงื•ื˜ื™ืจืŸ ื“ื™ "ืžืœื—ืžื” ืžื™ื˜ ืขืžืคึผืœื•ื™ื™ื–," ื“ื™ ืคืึทืจืฉืคึผืจื™ื™ื˜ื•ื ื’ ืคื•ืŸ ื•ื•ืขืจืงืœืึธื•ื“ ืื•ืŸ ืื•ื™ื˜ืึธืจื™ื˜ืขื˜. ืื™ืŸ ื™ืขื“ืขืจ ืคื•ืŸ ื“ื™ ืคื•ื ืงื˜ืŸ ืžื™ืจ ืฆื•ืฉื˜ืขืœืŸ ืจืขืงืึทืžืึทื ื“ื™ื™ืฉืึทื ื– ื•ื•ืึธืก ื–ืขื ืขืŸ ื“ื™ื–ื™ื™ื ื“ ืฆื• ืคืึทืจื’ืจืขืกืขืจืŸ ื“ื™ ืขืคืขืงื˜ื™ื•ื•ืงื™ื™ึทื˜ ืคื•ืŸ ื™ืžืคึผืœืึทืžืขื ื˜ื™ื™ืฉืึทืŸ ืคื•ืŸ ืกืขืจื•ื•ื™ืก ื“ืขืกืง.

ื”ืงื“ืžื” ืฆื• ITSM: 10 ื”ืึทื‘ืจืึทื˜ืึทืคึผื™ืงืก ืื•ืŸ ืขืงืกืคึผืขืจื˜ ืžืึทื˜ืขืจื™ืึทืœืก ืคึฟืึทืจ ืึท "ืฉื ืขืœ ื˜ื‘ื™ืœื”" ืื™ืŸ ื“ืขืจ ื˜ืขืžืข ืคืืจื•ื•ืืก ืึทื’ื™ืœืข ื˜ื•ื˜ ื ื™ืฉื˜ ืึทืจื‘ืขื˜ืŸ ืื•ืŸ ื•ื•ืึธืก ืฆื• ื˜ืึธืŸ ื•ื•ืขื’ืŸ ืื™ื. ื“ืึธืก ืื™ื– ืื™ื™ื ืขืจ ืคื•ืŸ ื“ื™ ืžืขืจืกื˜ ืคืึธืœืงืก ืžืึทื˜ืขืจื™ืึทืœืก ืื•ื™ืฃ ืื•ื ื“ื–ืขืจ ื‘ืœืึธื’ ืื•ื™ืฃ Habrรฉ. ื“ืึธ, ื•ื•ื™ ืื™ืŸ ื“ืขื ืžืึทื˜ืขืจื™ืึทืœ ืื•ื™ื‘ืŸ, ืžื™ืจ ืึทื ืึทืœื™ื™ื– ื“ื•ืจื›ืคืึทืœ ืึทืคึผืจืึธื•ื˜ืฉื™ื– ืฆื• ื™ืžืคึผืœืึทืžืขื ื™ื ื’ ืคืœืขืงืกืึทื‘ืึทืœ ืึทื ื˜ื•ื•ื™ืงืœื•ื ื’ ืžืขื˜ืึทื“ืึทืœืึทื“ื–ืฉื™ื–. ืžื™ืจ ื“ืขืจืงืœืขืจืŸ ื•ื•ืึธืก ืึทื’ื™ืœืข "ืึทืจื‘ืขื˜ ื ื™ืฉื˜" ืจืขื›ื˜ ืฆื• ืคึผืจืึธื‘ืœืขืžืก ืžื™ื˜ ืงืึธืžื•ื ื™ืงืึทืฆื™ืข, ืคืึทืจืฉืคึผืจื™ื™ื˜ื•ื ื’ ืคื•ืŸ ืจืึธืœืขืก ืื™ืŸ ื“ื™ ืžืึทื ืฉืึทืคึฟื˜ ืื•ืŸ ืขื ื“ืขืจื•ื ื’ืขืŸ ืื™ืŸ ื“ื™ ื’ืขื•ื•ื™ื™ื ื˜ืœืขืš ืฆื•ื’ืึทื ื’ ืฆื• ืึทืกืกืขืกืก ื“ื™ ื™ืคืขืงื˜ื™ื•ื•ื ืึทืก ืคื•ืŸ ืึทืจื‘ืขื˜ ืคึผืจืึทืกืขืกืึทื–. ืื™ืŸ ื“ืขืจืฆื•, ืžื™ืจ ื–ืขื ืขืŸ ื˜ืจื™ื™ื ื’ ืฆื• ื•ื•ื™ื™ึทื–ืŸ ืึทื– ื“ื™ ื”ื•ื™ืคึผื˜ ื–ืึทืš ืื™ืŸ ืงื™ื™ืŸ ืคึผืจื•ื™ืขืงื˜ ืื™ื– ืžืขื ื˜ืฉืŸ, ืื•ืŸ ื ื™ืฉื˜ ืึท ืžื™ืŸ ืคื•ืŸ ื›ื™ื™ืคึผ ืžืขื˜ืึทื“ืึทืœืึทื“ื–ืฉื™ ื•ื•ืึธืก ืึทืœืขืžืขืŸ ืื™ื– ื’ืขืจืขื“ื˜ ื•ื•ืขื’ืŸ.

ืื•ื ื“ื–ืขืจ ืื ื“ืขืจืข ื“ื™ื“ื–ืฉืึทืฅ ืื•ื™ืฃ Habrรฉ:

ืžืงื•ืจ: www.habr.com

ืœื™ื™ื’ืŸ ืึท ื‘ืึทืžืขืจืงื•ื ื’