ืืขื ืืึธืจ, ืื ITIL 4 ืืขืจืืืึทื ืืืงื ืืื ืืืคืจืืื, ืืืจ ืืึธืื ืืืจ ืืื ืกืขืจืืึทืคืึทืงืืืฉืึทื ืคืื ืกืคึผืขืฉืึทืืึทืกืฅ ืืื ืื ืคืขืื ืคืื IT ืกืขืจืืืืก ืคืึทืจืืืึทืืืื ื ืืืขื ืืืื ืืืจืืืขืงืึธืื ืืืื ืื ื ืืึทืข ื ืึธืจืืึทื.
/ืึทื ืกืคึผืืึทืฉ/
ืืื ืื ืกืขืจืืึทืคืึทืงืืืฉืึทื ืคึผืจืึธืฆืขืก ืืื ืืฉืึทื ืืื ื
ืื ืืขืฆืืข ืืขืจืืืึทื ืืืงื ืฆื ืื ITIL 3 ืืืืืืึธืืขืง ืืื ืืึทืงืขื ืขื ืืื ืึทืื ืืึธืจ ืฆืืจืืง. ืืื ืืขื ืฆืืื, ืื IT ืืื ืืืกืืจืืข ืืื ืืืจืืืขืงืึธืื ืืึทืืืึทืืืง ืขื ืืขืจืื ืืขื ืืื ืงืื ื ื ืืึท ืืขืงื ืึทืืึทืืืฉืื. ืคืืืข ืงืึธืืคึผืึทื ืืขืก ืืึธืื ืื ืืขืืืืื ืฆื ืื ืกืืจืืืขื ื ืขืก ืคืึทืจืืืึทืืืื ื ืคึผืจืึทืงืืืกืื (ืึทืืึท ืืื ITSM, ืืืืืจื ืืืืฃ ITIL).
ืฆื ืึทืืึทืคึผื ืืื ืฆื ืื ืืฉืึทื ืืื ื ืงืึธื ืืขืงืกื, ืื ืกืคึผืขืฉืึทืืึทืกืฅ ืคืื Axelos, ืคืึทืจืึทื ืืืืึธืจืืืขื ืคึฟืึทืจ ืืขืืืขืืึธืคึผืื ื ืื ITIL ืืขืืึทืืึทืืึทืืืฉื, ืืืคืจืืื ืึทื ืืขืจืืืึทื ืืืงื ืคืจืืขืจ ืืขื ืืึธืจ - ITIL 4. ืขืก ืื ืืจืึธืืืืกื ื ืืึทืข ืืขืืืื ืคืื ืืืืกื ืฉืืึทืืืช ืฆื ืื ืงืจืืกืื ื ืืึทื ืืฆืขืจ ืฆืืคึฟืจืืื ืงืืื, ืืืขืจื ืกืืจืืื ืืื ืคืืขืงืกืึทืืึทื ืืขืืึทืืึทืืึทืืืฉืื ืืื ืึทืืืืข, Lean ืืื DevOps.
ืฆืืืืืขื ืืื ื ืืึทืข ืคึผืจืึทืงืืืกืื, ืึทืคึผืจืึธืืืฉืื ืฆื ืกืขืจืืึทืคืึทืงืืืฉืึทื ืคืื ืกืคึผืขืฉืึทืืึทืกืฅ ืืื ืื ืคืขืื ืคืื IT ืกืขืจืืืืก ืคืึทืจืืืึทืืืื ื ืืึธืื ืืืื ืืขืืืื. ืืื ITIL 3, ืื ืืขืืกืื ืจืึทื ื ืืื ืื ITIL ืกืืกืืขื ืืื ืืขืืืขื ITIL ืขืงืกืคึผืขืจื.
ืืื ืืขืจ ืคืขืจื ืืืขืจืกืืข, ืืขื ืืืจืื ืืื ืืขืืืขื ืฆืขืืืืื ืืื ืฆืืืื ืืขืืืื - ITIL ืืึทื ืึทืืขืืขื ื ืคึผืจืึทืคืขืฉืึทื ืึทื ืืื ITIL ืกืืจืึทืืขืืืง ืคืืจืขืจ. ืืขืจ ืขืจืฉืืขืจ ืืื ืคึฟืึทืจ ืืึทื ืึทืืืฉืขืจื ืคืื IT ืืืคึผืึทืจืืืึทื ืฅ, ืืื ืื ืฆืืืืืืข ืืื ืคึฟืึทืจ ืงืขืค ืคืื ืืืคึผืึทืจืืืึทื ืฅ ื ืื ืฉืืึทืืืช ืฆื ืืื ืคึฟืึธืจืืึทืฆืืข ืืขืื ืึธืืึธืืืข (ืขืงืกืคึผืขืจืฅ ืืืึธืก ืคืึทืจืขื ืืืงื ืืืืืข ืงืึธืจืกืึทื ืืึทืงืืืขื ืืขื ืืืื ITIL ืืืจ).
ืืขืืขืจ ืคืื ืื ืืขืืืื ืืืื ืืืื ืืืืืขื ืข ืืึทื ื ืคืื ืืืืึทืื (ืจืขืงืืืืจืขืืขื ืฅ ืคึฟืึทืจ ืืื ืืื ืืจืืื ืื ื ืืืืื ืืื Axelos ืฆื ืื ืกืืฃ ืคืื 2019). ืึธืืขืจ ืฆื ืงืขื ืขื ืฆื ืคืึธืจื ืืื, ืืืจ ืืึทืจืคึฟื ืฆื ืคืึธืจื ืื ืืงืขืจืืืง ืืืจืื ืกืขืจืืึทืคืึทืงืืืฉืึทื - ITIL 4 ืืืืงืืคึผืขืืืข. ืึทืืข ื ืืืืืง ืืื ืคึฟืึธืจืืึทืฆืืข ืืืืฃ ืขืก ืืื ืืจืืืก ืืื ืื ืึธื ืืืื ืคืื ืื ืืึธืจ.
ืืืึธืก ืืื ืึทืจืืึทื ืืขืจืขืื ื ืืื ืื ืืงืขืจืืืง ืืืจืื
ืืื ืคืขืืจืืืจ ืึทืงืกืขืืึธืก ืืื "ITIL Foundation. ITIL 4 ืึทืืืฉืึทื". ืืขืจ ืฆืื ืืื ืฆื ืืขืจืงืืขืจื ืฉืืืกื ืงืึทื ืกืขืคึผืก ืืื ืืืืื ืืขื ืืกืื ืคึฟืึทืจ ืฉืคึผืขืืขืจ ืืขืจื ืขื ืคืื ืืืฃ ืืืืื.
ITIL 4 ืืืืงืืคึผืขืืืข ืงืึธืืืขืจืก ืื ืคืืืืขื ืืข ืืขืืขืก:
- ืืงืขืจืืืง ืงืึทื ืกืขืคึผืก ืคืื ืกืขืจืืืืก ืคืึทืจืืืึทืืืื ื;
- ืฆืื ืืื ืงืึทืืคึผืึธืื ืึทื ืฅ ืคืื ITIL;
- ืฆืื ืืื ืฉืืืกื ืืขืคึฟืื ืืฆืืข ืคืื โโืื ืคืืคืฆื ITIL ืคึผืจืึทืงืืืกืื;
- ืึทืคึผืจืึธืืืฉืื ืฆื ITIL ืืืคึผืืึทืืขื ืืืืฉืึทื;
- ืคืืจ ืึทืกืคึผืขืงืฅ ืคืื ืืื ืกื ืคืึทืจืืืึทืืืื ื;
- ืึทืคึผืจืึธืืืฉืื ืฆื ืฉืึทืคึฟื ืืืขืจื ืืื ืืึทืืื ืื ืืก ืืื ืืืืขืจ ืืืฆืืื ืืขื.
ืืืึธืก ืฉืืืืช ืืืขื ืืืื?
ืื ืืืืึทื ืืืฉืืืื ืคืื 40 ืคืจืืืขืก. ืฆื ืคืึธืจื, ืืืจ ืืึทืจืคึฟื ืฆื ืขื ืืคึฟืขืจื 26 ืคืื ืืื ืจืืืืืง (65%).
ืฉืืืขืจืืงืืื ืืืจืื ืฉืืืขืืขืืขื , ืืืึธืก ืืื, ืกืืืืขื ืื ืืึทืจืคึฟื ื ืืฉื ืืืืื ืฆื ืขื ืืคึฟืขืจื ืคึฟืจืืื, ืึธืืขืจ ืืืื ืฆื ืืึทืืืืึทืื ืื ืคืืืืงืืื ืฆื ืฆืืืืืื ืืืืกื ืืื ืคืืจ.
ืขืืืขืืข ืคืื โโืื ืืึทืกืงืก ืืขื ืขื ืคึผืจืืืืจื ืคืจืืืขืก ืืื ืืืื ืขืจ ืึธืืขืจ ืืขืจ ืขื ืืคึฟืขืจื ืึธืคึผืฆืืขืก. ืขืก ืืขื ืขื ืืืื ืืืึธืก ืืึทืจืคื ืื ืืืืึทืืึทื ื ืฆื ืืขืจืงืืขืจื ืฉืืืกื IT ืคืึทืจืืืึทืืืื ื ืงืึทื ืกืขืคึผืก ืืื ืฉืจืืืื.
ืคึฟืึทืจ ืืืึทืฉืคึผืื, ืขืก ืืขื ืขื ืคึฟืจืืื ืืืึธืก ืคืจืขืื ืืืจ ืฆื ืืขืคืื ืืจื ืืขืจืืื ืขื ืึทืืึท ืืื ืืื ืกื, ืืึทื ืืฆืขืจ ืึธืืขืจ ืงืืืขื ื. ืืื ืื ืื ืืขืจ ืึทืจืืขื, ืืืจ ืืืขื ืืึธืื ืฆื ืืึทืฉืจืืึทืื ืื ืฉืืืกื ืงืึทืืคึผืึธืื ืึทื ืฅ ืคืื ืื ITIL ืืืขืจื ืกืืกืืขื. ืืืจ ืงืขื ืขื ืืขืคึฟืื ืขื ืขืืืขืืข ืืืืฉืคืืื ืคึฟืื Axelos.
/ืึทื ืกืคึผืืึทืฉ/
ืืื ืคืึทื ืคืื ืืฆืืื ืืืจืืืืื ืื ืืขืกืฅ, ืืขืจ ืืืืึทื ืืึทืืืืืืงืืขืจ ืืืงืืื ืึท "ITIL ืืืืงืืคึผืขืืืข ืกืขืจืืืคืืงืึทื ืืื IT ืกืขืจืืืืก ืืึทื ืึทืืขืืขื ื. ITIL 4 ืึทืืืฉืึทื". ืืื ืขืก ืืืจ ืงืขื ืขื ืืืื ืืืืึทืืขืจ ืฆื ืื ITIL ืืึทื ืึทืืขืืขื ื ืคึผืจืึทืคืขืฉืึทื ืึทื ืืื ITIL ืกืืจืึทืืขืืืง ืคืืจืขืจ ืืขืกืฅ.
ืืืึธืก ืึทื ืืขืจืฉ ืืึธื ืืืจ ืืึทืจืคึฟื ืฆื ืืืืกื
ITIL 3 ืกืขืจืืึทืคืืื ืคึผืจืึธืคืขืกืกืืึธื ืึทืืก ืงืขื ืขื ื ืขืืขื ืื ืืื ืฆืข ืืืืึทื ืงืืื ืคืื ืืืืงืืคึผืขืืืข ืฆื ืืึทื ืึทืืขืืขื ื ืคืึทืืืึทื ืืื ืกืืจืึทืืขืืืง ืคืืจืขืจ ืืืขื Axelos ืึทืจืืืกืืขืื ืึทืืข ืื ืืืืขืจืคืขื ืืฉื.
ืึทื ืึธืืืขืจื ืึทืืืื ืึธืคึผืฆืืข ืคึฟืึทืจ ืจืื ืืื ื ืืืื ืกืขืจืืึทืคืึทืงืืืฉืึทื ื ืืื ืฆื ื ืขืืขื ืึท "ืจืขืืืืึทื" ืืืืึทื. ืขืก ืืื ืืขืจืืคื ITIL Managing Professional Transition. ืืืข ืจ ืืฒ ื ืืืืขืจืืขืืขืื 17 ืคืื ืงืื ืืื ITIL 3. ืื ื ืืืขืจ ืคืื ืืืืืื ืงืึธืจืึทืกืคึผืึทื ืื ืฆื ืื ืืืจืื ืคึฟืึทืจ ืืืื ืคืืจืืื ืื ืืืืึทื ืคึฟืึทืจ ืืขื ืืืื ืคืื ITIL ืขืงืกืคึผืขืจื.
ืืืจ ืืืขืื ืคืึธืจืืขืฆื ืฆื ืืึธื ืืืึธืจ Axelos ืจืืืืกืื ืืื ืืืขื ืึทืจืืืกืืขืื ืืื ืคึฟืึธืจืืึทืฆืืข ืืืขืื ืื ืืขืจืกื ืืึทืืืึทืืืง ืขื ืืขืจืื ืืขื ืืื ืื ืึธืืืืืืฉืึทื ื ืืื ITIL ืืืืฃ ืืขื ืืืึธื ืืืืฃ Habrรฉ.
ืคึฟืึทืจืืื ืืขื ืข ืืึทืืขืจืืึทืืก ืคืื ืืื ืืืขืจ ืคึฟืืจืืข ืืืึธื:
ืืงืืจ: www.habr.com