ืกื˜ืจืึทื˜ืขื’ื™ืง ืคึผืึทืจื˜ื ืขืจืฉื™ืคึผ: ืคืืจื•ื•ืืก ServiceNow ืื™ื– ืฆื•ื–ืึทืžืขืŸ ืžื™ื˜ ืึท ื”ื•ื™ืคึผื˜ ื•ื•ืึธืœืงืŸ ืฉืคึผื™ื™ึทื–ืขืจ

ืžื™ื™ืงืจืึธืกืึธืคึฟื˜ ื”ืื˜ ืืจื™ื™ืŸ ืึท ืฉื•ื˜ืคืขืก ื”ืขืกืงืขื ืžื™ื˜ ServiceNow, ื•ื•ืขืžืขื ืก ืกืึทืœื•ืฉืึทื ื– ืžื™ืจ ื™ื ืกื˜ืจื•ืžืขื ื˜ ื‘ื™ื™ "ืขืก ื’ื™ืœื“ืก" ื–ืืœ ืก ืจืขื“ืŸ ื•ื•ืขื’ืŸ ื“ื™ ืžืขื’ืœืขืš ืฆื™ืœืŸ ืคื•ืŸ ื“ื™ ืึธืคึผืžืึทืš.

ืกื˜ืจืึทื˜ืขื’ื™ืง ืคึผืึทืจื˜ื ืขืจืฉื™ืคึผ: ืคืืจื•ื•ืืก ServiceNow ืื™ื– ืฆื•ื–ืึทืžืขืŸ ืžื™ื˜ ืึท ื”ื•ื™ืคึผื˜ ื•ื•ืึธืœืงืŸ ืฉืคึผื™ื™ึทื–ืขืจ
/ืึทื ืกืคึผืœืึทืฉ/ Guille Pozzi

ื“ื™ ืขืกืึทื ืก ืคื•ืŸ ื“ื™ ื”ืขืกืงืขื

ืื™ืŸ ืžื™ื˜ืŸ ื™ื•ืœื™, ServiceNow ืžื•ื“ื™ืข ืึทื– ืขื˜ืœืขื›ืข ืคื•ืŸ โ€‹โ€‹ื–ื™ื™ึทืŸ ืกืึทืœื•ืฉืึทื ื– ื•ื•ืึธืœื˜ ื–ื™ื™ืŸ ื“ื™ืคึผืœื•ื™ื“ ืื™ืŸ ื“ื™ Microsoft Azure ื•ื•ืึธืœืงืŸ. ื“ืึธืก ืื™ื– ื“ืขืจ ื”ื•ื™ืคึผื˜ ืืžืช ืคึฟืึทืจ ืึทืคึผืœืึทืงื™ื™ืฉืึทื ื– ืคึฟืึทืจ ืึธืจื’ืึทื ืึทื–ื™ื™ืฉืึทื ื– ืื™ืŸ ื”ืขื›ืกื˜ ืจืขื’ื™ืึทืœื™ื™ื˜ืึทื“ ื™ื ื“ืึทืกื˜ืจื™ื–, ืึทื–ืึท ื•ื•ื™ ื“ื™ ืจืขื’ื™ืจื•ื ื’ ืกืขืงื˜ืึธืจ. ืœื•ื™ื˜ ืฆื• ืคืืจืฉื˜ื™ื™ืขืจืก ืคื•ืŸ ServiceNow, ืึทื–ื•ื™ ื–ื™ื™ ื•ื•ืขืœืŸ ืงืขื ืขืŸ ืฆื• ืคืึทืจื’ืจืขืกืขืจืŸ ื“ื™ ื–ื™ื›ืขืจื”ื™ื™ื˜ ืคื•ืŸ ืคืขืจื–ืขื ืœืขื›ืข ื“ืึทื˜ืŸ.

ืžื™ื™ืงืจืึธืกืึธืคึฟื˜, ืื™ืŸ ืงืขืจ, ื–ืขื ืขืŸ ืคึผืœืึทื ื™ืจื•ื ื’ ื ื™ืฆืŸ ServiceNow ื•ื•ื™ื™ื›ื•ื•ืืจื’. ืื™ืŸ ื‘ืึทื–ื•ื ื“ืขืจ, ืžื™ืจ ื–ืขื ืขืŸ ื’ืขืจืขื“ื˜ ื•ื•ืขื’ืŸ ITSM ืžื›ืฉื™ืจื™ื ืื™ื ืคึฟืึธืจืžืึทืฆื™ืข ื˜ืขื›ื ืึธืœืึธื’ื™ืข ืื•ืŸ ืขืžืคึผืœื•ื™ืขืข ื“ืขืจืคืึทืจื•ื ื’. ื–ื™ื™ ืคืึทืจืคึผืึธืฉืขื˜ืขืจืŸ ื“ื™ ืงืึธื•ืึธืจื“ืึทื ื™ื™ืฉืึทืŸ ืคื•ืŸ ืึธื ื’ืขืฉื˜ืขืœื˜ืขืจ ืึทืจื‘ืขื˜ ืื•ืŸ ืจืขื“ื•ืฆื™ืจืŸ ื“ื™ ืกื•ืžืข ืคื•ืŸ โ€‹โ€‹ื‘ื™ื•ืจืึทืงืจืึทืกื™ ื•ื•ืขืŸ ืึทื’ืจื™ื™ื ื’ ืื•ื™ืฃ ื˜ืึทืกืงืก. ื“ื™ IT ืงืึธืจืคึผืึธืจืึทืฆื™ืข ื•ื•ืขื˜ ืื•ื™ืš ืฉืคึผื™ืœืŸ ื•ื•ื™ ืึท ืจื™ืกืขืœืขืจ ืคื•ืŸ ServiceNow ื‘ืึทื“ื™ื ื•ื ื’ืก.

ื•ื•ืึธืก ืก ืื™ืŸ ืขืก ืคึฟืึทืจ ื“ื™ ืงืœื™ื™ืึทื ืฅ?

ื ื™ื• ืกืึทืœื•ืฉืึทื ื– ืคึฟืึทืจ ื“ื™ ืื™ืฆื˜ ืคึผืœืึทื˜ืคืึธืจืžืข ... ServiceNow ื–ืื’ื˜ ืึทื– ื“ื™ ืคื™ืจืžืข ื•ื•ืขื˜ ืงืขื ืขืŸ ืฆื• ืึทืคึผื˜ืึทืžื™ื™ื– ื’ืขืฉืขืคื˜ ืคึผืจืึทืกืขืกืึทื– ืื•ืŸ ืคืึธืจืฉืœืึธื’ืŸ ืžืขืจ ื‘ืึทื“ื™ื ื•ื ื’ืก ืฆื• ื™ื•ื–ืขืจื–. ืื™ืŸ ื‘ืึทื–ื•ื ื“ืขืจ, ื–ื™ื™ ืคึผืœืึทื ื™ืจืŸ ืฆื• ื ื•ืฆืŸ ื“ื™ ื˜ืขืงื ืึทืœืึทื“ื–ืฉื™ื– ืคื•ืŸ ื“ื™ ืฉื•ื˜ืขืฃ ืื™ืŸ ื“ืขืจ ืึทื ื˜ื•ื•ื™ืงืœื•ื ื’ ืคื•ืŸ ื ื™ื™ึทืข ืึทื ืึทืœื™ืกื™ืก ืคึผืจืึธื“ื•ืงื˜ืŸ ืื•ื™ืฃ ื“ื™ ืื™ืฆื˜ ืคึผืœืึทื˜ืคืึธืจืžืข. ืขืก ืื™ื– ืึทืŸ ื™ื ื˜ืขืœื™ื’ืขื ื˜ ื•ื•ืึธืœืงืŸ ืœื™ื™ื–ื•ื ื’ ืคึฟืึทืจ ืึธื˜ืึทืžื™ื™ื˜ื™ื ื’ ื•ื•ืึธืจืงืคืœืึธื•ื– ืึทื–ืึท ื•ื•ื™ ื”ืึทืกืงืึธืžืข ืึธื˜ืึทืžื™ื™ืฉืึทืŸ. ... ืื•ืŸ ื ื™ื˜ ื‘ืœื•ื™ื–. ื ื™ื• ืžื›ืฉื™ืจื™ื ื–ืขื ืขืŸ ืคึผืœืึทื ื ืขื“ ืฆื• ื–ื™ื™ืŸ ื™ืžืคึผืœืึทืžืขื ืึทื“ ืื™ืŸ Microsoft 365 ืžื™ื˜ Azure. ื–ื™ื™ ื•ื•ืขื˜ ื“ืขืจื’ืึทื ื’ ื•ื•ื™ื™ื›ื•ื•ืืจื’ ืคื•ืŸ Adobe Inc ืื•ืŸ SAP SE, ืžื™ื˜ ื•ื•ืึธืก ืžื™ื™ืงืจืึธืกืึธืคึฟื˜ ืื•ื™ืš ืืจื™ื™ืŸ ืื™ืŸ ืฉื•ื˜ืคืขืก ืึทื’ืจื™ืžืึทื ืฅ.

ื™ืงืกืคึผืึทื ื“ื™ื ื’ ื“ื™ ื‘ืึทื ื™ืฆืขืจ ื‘ืึทื–ืข. ื“ืขืจ ืžืึทืจืง ืคึฟืึทืจ ืคืึทืจื ืขืžื•ื ื’ ืกืึทืึทืก ืึทืคึผืœืึทืงื™ื™ืฉืึทื ื– ืื™ื– ื”ืขื›ืกื˜ ืคืจืึทื’ืžืึทื ื˜ื™ื“. ืึธื‘ืขืจ ืึทื ืึทืœื™ืก ื–ืึธื’ืŸ ืึทื– ื–ื™ื™ืŸ ืคื™ืจืขืจ ืื™ื– ืžื™ื™ืงืจืึธืกืึธืคึฟื˜, ื“ื™ ืงืึธืจืคึผืึธืจืึทืฆื™ืข ื’ืขื”ืขืจื˜ ืฆื• ื˜ื™ื™ืœืŸ ืคื•ืŸ 17%. ืคึฟืึทืจ ServiceNow, ืึท ืฉื•ื˜ืคืขืก ื”ืขืกืงืขื ืื™ื– ืึท ื’ืขืœืขื’ื ื”ื™ื™ื˜ ืฆื• ืฆื•ืฆื™ืขืŸ ื ื™ื™ึทืข ืงืึทืกื˜ืึทืžืขืจื– ืฆื• ื–ื™ื™ืŸ ื™ืงืึธื•ืกื™ืกื˜ืึทื ืื•ืŸ ืึทื ื˜ื•ื•ื™ืงืœืขืŸ ITSM ืคึผืจืึธื“ื•ืงื˜ืŸ ืฆื•ื–ืึทืžืขืŸ.

ืึทื ืึทืœื™ืกืฅ ืคื•ืŸ ื‘ืœื•ืžื‘ืขืจื’ ื’ืœื•ื™ื‘ืŸ ืึทื– ื“ื™ ื™ื ืคืœืึทืงืก ืคื•ืŸ ื ื™ื™ึท ื ื™ืฆืขืจืก ื”ืขืœืคืŸ ServiceNow ืฆื• ื“ืขืจื’ืจื™ื™ื›ืŸ ื–ื™ื™ืŸ ืฆื™ืœ ืคื•ืŸ 10 ื‘ื™ืœื™ืึธืŸ ื™ืขืจืœืขืš ืจืขื•ื•ืขืš.

ืžืขืจ ื•ื•ืึธืœืงืŸ ื‘ืึทื“ื™ื ื•ื ื’ืก ืื™ืŸ ื“ื™ ืจืขื’ื™ืจื•ื ื’ ืกืขืงื˜ืึธืจ. ื•ื•ื™ ืžื™ืจ ื’ืขื–ืื’ื˜ ืคืจื™ืขืจ, ServiceNow ืœืขื•ื•ืขืจืึทื“ื–ืฉืึทื– ื“ื™ ืžืึทื›ื˜ ืคื•ืŸ ื“ื™ Azure ืงืœืึธื•ื“ ืฆื• ืฆื•ืฉื˜ืขืœืŸ ื‘ืึทื“ื™ื ื•ื ื’ืก ืฆื• ืจืขื’ื™ืจื•ื ื’ ืึธืจื’ืึทื ืึทื–ื™ื™ืฉืึทื ื–. ื“ื•ืจืš ื“ืขื ื•ื•ืขื’, ื“ื™ ืคื™ืจืžืข 'ืก ืขืจืฉื˜ืขืจ ื˜ืจื™ื˜ ืื™ืŸ ื“ืขื ืจื™ื›ื˜ื•ื ื’ ืื•ื ื˜ืขืจื’ืขื ื•ืžืขืŸ ืฆื•ืจื™ืง ืื™ืŸ ื”ืึทืจื‘ืกื˜. ืื™ืฆื˜ ืจืขื’ื™ืจื•ื ื’ ืงืึทืกื˜ืึทืžืขืจื– ื•ื•ืขืœืŸ ืงืขื ืขืŸ ืฆื• ื ื•ืฆืŸ ื“ื™ ืกืขืจื•ื•ื™ืกืขืก ื“ื•ืจืš ื“ื™ Azure ืจืขื’ื™ืจื•ื ื’ ืกื™ืกื˜ืขื. ื“ืึธืก ืื™ื– ื“ื™ ื–ื™ื›ืขืจ ื•ื•ืึธืœืงืŸ ืœื™ื™ื–ื•ื ื’ ื•ื•ืึธืก ืžื™ื™ืงืจืึธืกืึธืคึฟื˜ ื”ืืคืขื ื•ื ื’ืขืŸ ืฉื˜ืขืœืŸ ืื•ืŸ ื“ื™ ืคึผืขื ื˜ืึทื’ืึธืŸ.

ืกื˜ืจืึทื˜ืขื’ื™ืง ืคึผืึทืจื˜ื ืขืจืฉื™ืคึผ: ืคืืจื•ื•ืืก ServiceNow ืื™ื– ืฆื•ื–ืึทืžืขืŸ ืžื™ื˜ ืึท ื”ื•ื™ืคึผื˜ ื•ื•ืึธืœืงืŸ ืฉืคึผื™ื™ึทื–ืขืจ
/ืึทื ืกืคึผืœืึทืฉ/ ื™ื”ื•ืฉืข ืคื•ืœืขืจ

ื ื ื™ื™ึทืข ืžืึทืจืง ืคึฟืึทืจ ServiceNow ืื™ื– ื“ื™ื™ึทื˜ืฉืœืึทื ื“. ServiceNow ืคืืจืฉื˜ื™ื™ืขืจืก ื–ืึธื’ืŸ ืึทื– ื–ื™ื™ ืคึผืœืึทืŸ ืฆื• ืึธื ื”ื™ื™ื‘ืŸ ืืจื‘ืขื˜ืŸ ืžื™ื˜ ื“ื™ื™ึทื˜ืฉ ืจืขื’ื™ืจื•ื ื’ ืึธืจื’ืึทื ืึทื–ื™ื™ืฉืึทื ื– (ืื•ืŸ ืจืขื’ื™ืจื•ื ื’ ื™ื™ื“ื–ืฉืึทื ืกื™ื– ืื™ืŸ ืื ื“ืขืจืข ืื™ื™ืจืืคืขื™ืฉืข ืœืขื ื“ืขืจ). Azure Cloud ืงืœืึธื•ื–ื™ื– ืคื™ืœืข ื‘ืื“ืขืจืคืขื ื™ืฉืŸ ืฉื™ื™ึทื›ื•ืช ืฆื• ื“ืึทื˜ืŸ ืกื˜ืึธืจื™ื“ื–ืฉ. ืฆื•ื ืžืขืจืกื˜ืŸ, ื–ื™ื™ ื–ืขื ืขืŸ ื“ื™ืงื˜ื™ื™ื˜ื™ื“ ื“ื•ืจืš ื“ื™ GDPR ืื•ืŸ ืื ื“ืขืจืข ื’ืขื–ืขืฆืŸ ืคื•ืŸ ื”ื™ื’ืข ืจืขื’ื™ืึทืœื™ื™ื˜ืขืจื–.

ื•ื•ืขื’ืŸ ืื ื“ืขืจืข ื•ื•ืึธืœืงืŸ ืคึผืจืึทื“ื–ืฉืขืงืก

ืžื™ื™ืงืจืึธืกืึธืคึฟื˜ ืื™ื– ื ื™ืฉื˜ ื“ืขืจ ื‘ืœื•ื™ื– ื”ื•ื™ืคึผื˜ ืึธืจื’ืึทื ื™ื–ืึทืฆื™ืข ืžื™ื˜ ื•ื•ืึธืก ServiceNow ื”ืื˜ ืคึผืึทืจื˜ื ืขืจืขื“. ืื™ืŸ ื“ื™ ืึธื ื”ื™ื™ื‘ ืคื•ืŸ ืžื™ื™ึท ัั‚ะฐะปะพ ะธะทะฒะตัั‚ะฝะพ ื•ื•ืขื’ืŸ ื“ื™ ืคื™ืจืžืข 'ืก ืฉืœืึธืก ืคึผืจื•ื™ืขืงื˜ ืžื™ื˜ Google. IT Operations Management (ITOM) ื‘ืึทื“ื™ื ื•ื ื’ืก ื–ืขื ืขืŸ ื’ืขืฉื˜ืขืœื˜ ืื™ืŸ ื“ื™ ื•ื•ืึธืœืงืŸ ืคื•ืŸ ื“ื™ ืฉืคึผื™ื™ึทื–ืขืจ. ืงืึทืกื˜ืึทืžืขืจื– ืคื•ืŸ ื‘ื™ื™ื“ืข ืงืึธืžืคึผืึทื ื™ืขืก ื‘ืืงื•ืžืขืŸ ืึท ื’ืขืฆื™ื™ึทื’ ื•ื•ืึธืก ืกื™ืžืคึผืœืึทืคื™ื™ื“ ื“ื™ ื“ื™ืคึผืœื•ื™ืžืึทื ื˜ ืื•ืŸ ืคืึทืจื•ื•ืึทืœื˜ื•ื ื’ ืคื•ืŸ IT ื™ื ืคืจืึทืกื˜ืจืึทืงื˜ืฉืขืจ.

ื“ื™ ืึธืจื’ืึทื ืึทื–ื™ื™ืฉืึทื ื– ืื•ื™ืš ืคึผืœืึทืŸ ืฆื• ืฆื•ื–ืึทืžืขืŸ ืึทื ื˜ื•ื•ื™ืงืœืขืŸ ืงื™ื ืกื˜ืœืขืš ืกื™ื™ื›ืœ ืื•ืŸ ืžืึทืฉื™ืŸ ืœืขืจื ืขืŸ ืกื™ืกื˜ืขืžืขืŸ ืฆื• ืึทืคึผื˜ืึทืžื™ื™ื– ืึทืจื‘ืขื˜ ืคึผืจืึทืกืขืกืึทื–. ื“ื™ ServiceNow ITSM ืคึผืœืึทื˜ืคืึธืจืžืข ื•ื•ืขื˜ ื ื•ืฆืŸ AutoML ืื™ื‘ืขืจื–ืขืฆื•ื ื’ ื˜ืขื›ื ืึธืœืึธื’ื™ืข ืคึฟื•ืŸ Google. ื“ืขืจ ื’ืขื“ืึทื ืง ืื™ื– ืฆื• ื ื•ืฆืŸ ืขืก ืฆื• ืคึฟืึทืจื‘ืขืกืขืจืŸ ื“ื™ ืงื•ื•ืึทืœื™ื˜ืขื˜ ืคื•ืŸ ืจืขื“ืข ื“ืขืจืงืขื ื•ื ื’ ืคึฟืึทืจ ื˜ืขื›ื ื™ืฉ ืฉื˜ื™ืฆืŸ ื˜ืฉืึทื˜ื‘ืึธืฅ.

ืกื˜ืจืึทื˜ืขื’ื™ืง ืคึผืึทืจื˜ื ืขืจืฉื™ืคึผ: ืคืืจื•ื•ืืก ServiceNow ืื™ื– ืฆื•ื–ืึทืžืขืŸ ืžื™ื˜ ืึท ื”ื•ื™ืคึผื˜ ื•ื•ืึธืœืงืŸ ืฉืคึผื™ื™ึทื–ืขืจ
/ืึทื ืกืคึผืœืึทืฉ/ ื˜ืืžืขืก ืงืขืœื™

ืึทืจื•ื ื“ืขื ื’ืขื’ื ื˜ ServiceNow ืึทืจื‘ืขื˜ืŸ ืื•ืŸ ืคึฟื•ืŸ ืึทืžืึทื–ืึธืŸ. ื–ื™ื™ืขืจ Alexa for Business ื“ื™ื ืกื˜, ืึทืŸ ื™ื ื˜ืขืœื™ื’ืขื ื˜ ืึทืกื™ืกื˜ืึทื ื˜ ืคึฟืึทืจ ืงืึธืžืคึผืึทื ื™ืขืก, ื’ื™ื˜ ืขืžืคึผืœื•ื™ื™ื– ื“ื™ ืคื™ื™ื™ืงื™ื™ื˜ ืฆื• ืคึผืœืึทืŸ ืคืขืจื–ืขื ืœืขื›ืข ืžื™ื˜ื™ื ื’ื– ืื•ืŸ ื ื•ืฆืŸ ืคึฟื™ืจืžืข ืึทืคึผืœืึทืงื™ื™ืฉืึทื ื– ื ื™ืฆืŸ ืงื•ืœ ืงืึธื ื˜ืจืึธืœ. ืฆื•ื•ื™ืฉืŸ ื“ื™ ืึทืคึผืœืึทืงื™ื™ืฉืึทื ื– ื–ืขื ืขืŸ ServiceNow ืกืึทืœื•ืฉืึทื ื– ืคึฟืึทืจ ืขืก ืคึผืจืึธืฆืขืก ืคืึทืจื•ื•ืึทืœื˜ื•ื ื’.

ืžืขืจ ืกืขืจื•ื•ื™ืก ืื™ืฆื˜ ืึทืจื‘ืขื˜ืŸ ืึทืจื‘ืขื˜ ืžื™ื˜ Adobe ืื•ื™ืฃ ืžื›ืฉื™ืจื™ื ืฆื• ืคึฟืึทืจื‘ืขืกืขืจืŸ ืงื•ื ื” ื“ืขืจืคืึทืจื•ื ื’ ืื•ืŸ ืฉื˜ื™ืฆืŸ. ืื•ืŸ ืžื™ื˜ ื“ืขืœืึธื™ื˜ื˜ืข - ืื•ื™ืฃ ืกื™ืกื˜ืขืžืขืŸ ื•ื•ืึธืก ืงืขื ืขืŸ ืคืึทืจื’ืจืขืกืขืจืŸ ืึธื ื’ืขืฉื˜ืขืœื˜ืขืจ ืคึผืจืึธื•ื“ืึทืงื˜ื™ื•ื•ื™ื˜ื™. ื“ื™ ืคื™ืจืžืข ืื™ื– ืžืกืชึผืžื ืคึผืœืึทื ื™ืจื•ื ื’ ืฆื• ืึทืจื™ื™ึทืŸ ืขื˜ืœืขื›ืข ืžืขืจ ืคึผืึทืจื˜ื ืขืจืฉื™ืคึผืก ืื•ืŸ ื“ื™ืœื– ืื™ืŸ ื“ืขืจ ื ืึธืขื ื˜ ืฆื•ืงื•ื ืคื˜ ืฆื• ื“ืขืจื’ืจื™ื™ื›ืŸ ื–ื™ื™ึทืŸ $ 10 ื‘ื™ืœื™ืึธืŸ ื™ืขืจืœืขืš ืจืขื•ื•ืขืš ืฆื™ืœ.

ืื•ื ื“ื–ืขืจ ืคื™ืจืขืจ ืื•ืŸ ืคื™ืจืขืจ ืื•ื™ืฃ ื“ืขืจ ื˜ืขืžืข ื–ืขื ืขืŸ ืื•ื™ืฃ ื“ื™ IT Guild ืคึฟื™ืจืžืข ื‘ืœืึธื’:

ืžืงื•ืจ: www.habr.com

ืœื™ื™ื’ืŸ ืึท ื‘ืึทืžืขืจืงื•ื ื’