Kulo nyaka, kukhishwe isibuyekezo se-ITIL 4 Sikutshela ukuthi ukuqinisekiswa kochwepheshe emkhakheni wokuphathwa kwesevisi ye-IT kuzokwenziwa kanjani ngokwezinga elisha.
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Ishintsha kanjani inqubo yesitifiketi
Ukubuyekezwa kokugcina komtapo wezincwadi we-ITIL 3 kwethulwa eminyakeni eyisishiyagalombili edlule. Ngalesi sikhathi, imboni ye-IT ibe nezinguquko ezinkulu futhi ithole nobuchwepheshe obusha. Izinkampani eziningi seziqalile ukusebenzisa izinqubo zokuphatha i-IT (ezifana ne-ITSM, esekelwe ku-ITIL).
Ukuze bazivumelanise nezimo ezishintshayo, ochwepheshe bakwa-Axelos, abanomthwalo wemfanelo wokuthuthukisa indlela ye-ITIL, bakhiphe isibuyekezo ngasekuqaleni konyaka - ITIL 4. Yethula izindawo ezintsha zolwazi ezihlobene nokwandisa ukwaneliseka komsebenzisi, ukusakazwa kwenani kanye nezindlela eziguquguqukayo ezifana ne-Agile, I-Lean ne-DevOps.
Kanye nemikhuba emisha, izindlela zokuthola izitifiketi zochwepheshe emkhakheni wokuphathwa kwesevisi ye-IT nazo zishintshile. Ku-ITIL 3, isikhundla esiphezulu ohlelweni lwe-ITIL kwakungu-ITIL Expert.
Enguqulweni yesine, leli zinga lahlukaniswa laba izindawo ezimbili - ITIL Management Professional kanye ne-ITIL Strategic Leader. Eyokuqala ingeyabaphathi beminyango ye-IT, eyesibili ingeyezinhloko zeminyango engahlobene nobuchwepheshe bolwazi (ochwepheshe abaphothula zombili lezi zifundo bathola isihloko esithi ITIL Master).
Ngayinye yalezi zindawo ihlanganisa isethi yayo yezivivinyo (izidingo zazo nezinhlelo zokuqeqesha e-Axelos ngasekupheleni kuka-2019). Kodwa ukuze ukwazi ukudlula kubo, udinga ukudlula isitifiketi sezinga eliyisisekelo - i-ITIL 4 Foundation. Lonke ulwazi oludingekayo ngalo lwashicilelwa ekuqaleni konyaka.
Yini efakwe ezingeni eliyisisekelo
NgoFebhuwari u-Axelos Incwadi ethi βITIL Foundation. I-ITIL 4 Edition". Inhloso yawo ukuchaza imiqondo eyinhloko nokubeka isisekelo socwaningo lwakamuva lwezinhlelo ezijulile.
I-ITIL 4 Foundation ihlanganisa izihloko ezilandelayo:
- Imiqondo eyisisekelo yokuphathwa kwenkonzo;
- Inhloso kanye nezingxenye ze-ITIL;
- Inhloso kanye nezincazelo ezibalulekile zemikhuba ye-ITIL eyishumi nanhlanu;
- Izindlela zokusebenzisa i-ITIL;
- Izici ezine zokuphathwa kwenkonzo;
- Izindlela zokudala inani lezinsizakalo kanye nobudlelwano bazo.
Imiphi imibuzo eyoba khona?
Ukuhlolwa kunemibuzo engama-40. Ukuze uphumelele, udinga ukuphendula 26 kubo ngendlela efanele (65%).
Izinga lobunzima lifanayo , okungukuthi, abafundi abadingi kuphela ukuphendula imibuzo, kodwa futhi babonise ikhono lokusebenzisa ulwazi ekusebenzeni.
Eminye yemisebenzi imibuzo yokuhlola enempendulo eyodwa noma ngaphezulu. Kunezinto ezidinga ukuthi ohlolwayo achaze imiqondo ebalulekile yokuphatha i-IT ngokubhala.
Isibonelo, kunemibuzo ekucela ukuthi uchaze amagama afana nesevisi, umsebenzisi, noma iklayenti. Komunye umsebenzi, kuzodingeka uchaze izingxenye ezibalulekile zesistimu yenani ye-ITIL. Ungathola ezinye izibonelo kusuka ku-Axelos.
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Esimeni sokuphasa ngempumelelo kwezivivinyo, umhlanganyeli wokuhlolwa uthola βIsitifiketi Sesisekelo Se-ITIL ku-IT Service Management. I-ITIL 4 Edition". Ngayo ungaqhubekela ekuhlolweni kobuholi be-ITIL Management Professional kanye ne-ITIL Strategic Leader.
Yini enye okudingeka ukwazi
Ochwepheshe abaqinisekisiwe be-ITIL 3 bangathatha lonke uchungechunge lwesivivinyo kusuka ku-Foundation kuya ku-Management Professional and Strategic Leader lapho u-Axelos eshicilela zonke izidingo.
Enye inketho yokuvuselela izitifiketi zakho ukuthatha ukuhlolwa "kokulungisa". Ibizwa nge-ITIL Managing Professional Transition. Kodwa ngokuzinikela kwakhe Amaphuzu angu-17 ku-ITIL 3. Le nombolo yamaphuzu ihambisana nezinga lokuphasa ukuhlolwa kwesihloko se-ITIL Expert.
Sizoqhubeka nokwengamela ukukhishwa kuka-Axelos futhi sizoshicilela ulwazi mayelana nezinguquko ezibaluleke kakhulu nezinto ezintsha ku-ITIL kubhulogi ku-HabrΓ©.
Izinto ezihlobene ezivela kubhulogi yethu yebhizinisi:
Source: www.habr.com