Umhlaziyi womkhiqizo wedeskithophu yesevisi yasekhaya uyaxhumana naye. Isikhathi sokugcina mayelana neklayenti lethu, inkampani yesevisi ye-Brant, esebenzise inkundla yethu ngesikhathi sokukhula okusebenzayo kwebhizinisi layo.
Ngesikhathi esifanayo nokwanda kwenani lezicelo ezivela ku-Brant, inani lezinto zesevisi nalo liye landa - ngobuningi nangokwezindawo. Ngenxa yalokho, kwadingeka uhambo olwengeziweΠΎamabanga amade, futhi isabelomali sezindleko zikaphethiloli senyuke kakhulu. Kanjani i-automation yesevisi yokuthumela kwasiza ukumsindisa kulezi zindleko, ngifuna ukukutshela kulokhu okuthunyelwe.
Ngakho-ke, i-Brant iyinkampani yesevisi enkulu kakhulu. Inakekela izikhungo ezingaphezu kuka-1 - lezi izitolo, amahhovisi, amasaluni, amakhemisi - futhi ngayinye yazo ngezikhathi ezithile idinga ukulungiswa okujwayelekile, ukulungiswa okuphuthumayo noma isevisi yewaranti. Ngokwesilinganiso, izicelo eziyi-000-100 zitholwa ngosuku.
Bekunjani NGAPHAMBI kokuzenzakalela kwesevisi yokuthumela
Inethiwekhi yezinsiza eziqondene namakhasimende kuhlanganiswe kube okuhlukile iphrojekthi. I-dispatcher ehlukile yabelwe iphrojekthi ngayinye futhi kwasungulwa abasebenzi bochwepheshe benkonzo. Isikhathi eside, lolu hlobo lwesakhiwo senkonzo lwalubhekwa njengoluphumelela kakhulu e-Brant.
Ithimba elakhelwe iphrojekthi ethile lingakwazi ukwamukela izicelo ezingenayo ngefomethi elungele ikhasimende, futhi ochwepheshe besevisi babazi yonke imininingwane yokufaka izicelo kulawa masayithi athile. Lokhu kwenza kwaba nokwenzeka ukuxazulula izinkinga zesondlo ngokuphumelelayo, kodwa ngomsebenzi omningi βwezandlaβ.
Umthumeli we-Brant uthole isicelo, wabe esehlola uhlu lwezinto: yimuphi uchwepheshe owabelwe leli kheli? Ingabe ingakwazi ukuhlangabezana nomnqamulajuqu uma kubhekwa umsebenzi wamanje? Uma kungenjalo, ubani ovela ezindaweni ezingomakhelwane ongadlulisela isicelo?
Ngokuzenzela, le nqubo ayisheshi futhi ayikwazi ukubizwa ngokuthi isobala - kusafanele ubhekisele kumathebula anzima afanayo futhi uhlole nosonkontileka ukuthi sebekulungele yini ukwamukela isicelo.
Ngo-2019, inani lezikhungo zesevisi ze-Brant landa kakhulu, futhi lokhu kwabonisa ukuntuleka kwesakhiwo esikhona. Okungukuthi:
- ukumbondelana kwendawo kwezinto kwaqala. Kwenzeka ukuthi ochwepheshe bezinsizakalo ze-2-3 baya edolobheni elilodwa lesifunda ukuze bafeze izicelo ezivela kumakhasimende ahlukene. Ngokufanayo, ama-dispatchers angu-1-2 aphethe lezi zingcweti, edolobheni elilodwa ezazisezakhiwo ezingomakhelwane.
- kwakudingeka ukwandisa abasebenzi bochwepheshe bezinsizakalo, kanye nonjiniyela nabathumeli, abaphathi bephrojekthi kanye nochwepheshe;
- ngenxa yalokho, izindleko zikaphethiloli nezokugcoba zikhuphuke kakhulu;
- Sekungenzeki ukuthola ngokushesha idatha yokuhlaziya ukwenziwa kwezicelo: manje kunezisebenzi eziningi kakhulu nolwazi.
Kwenzeka kanjani konke NGEMVA kokuzenzakalela kwesevisi yokuthumela
Kwaba sobala ukuthi ukuze sixazulule izinkinga kwakudingeka senze okulandelayo:
- qoqa zonke izinhlelo zokusebenza ezingenayo endaweni eyodwa, hhayi ngaphakathi kohlaka lwephrojekthi eyodwa esebenzayo
- Humusha zonke izinhlelo zokusebenza ezitholiwe zibe ifomethi eyodwa
- yethula indinganiso yokugcwalisa isicelo, ngokunganaki ukuthi isicelo sitholwe kuliphi ikhasimende.
Lokhu kuzokwenza kube nokwenzeka ukudala inethiwekhi eyakhiwe ngokwendawo yochwepheshe besevisi abakulungele ukufeza zonke izicelo endaweni yabo ngaphandle kokubhekisela kumininingwane yeKhasimende elithile.
Ukuhlelwa kabusha kwenziwa ngokushesha futhi ngaphandle kokuphazamisa ikhwalithi yezinsizakalo ezinikeziwe. Lokhu kwenze kwaba nokwenzeka ukunciphisa izindleko zikaphethiloli nezokugcoba futhi kugwenywe ukwanda kwezisebenzi zonjiniyela nabathutha impahla. Isikhungo esisodwa sokuthumela sidalelwe wonke Amakhasimende. Izisebenzi kuwo wonke amazinga zabelwa ngokwezindawo.
Iphaneli yokulawula yesikhulumi sethu se-HubEx inikeza izilungiselelo eziguquguqukayo zokusabalalisa okuzenzakalelayo kwezinhlelo zokusebenza. Uhlu lwezinto ezingeniswa ku-HubEx zisuka efayeleni le-Excel kakade luqukethe insimu ebonisa umuntu onesibopho, ngakho lapho enza isicelo sento yakhe, Uchwepheshe Wesevisi uyasithola ngokushesha, ngaphandle kokubamba iqhaza komthumeli.
Ukusabalalisa okulandelayo kungasethwa kuzilungiselelo. Ngokwesibonelo, uma phakathi kwamahora ambalwa umabi wefa omisiwe engasidluliseli isicelo esigabeni βEsamukelwe umsebenzi,β isicelo βsizuzwa njengefaβ ngomunye umebi wamafa ofanelekayo. Izilungiselelo zikuvumela ukuthi ukhethe umuntu oyisipele ophethe, noma oseduze kakhulu onamakhono adingekayo ukuze enze ukulungisa kwesicelo esithile. Nansi indlela ebukeka ngayo:
Ngenxa yokuzulazula kwe-GPS, ungakwazi njalo ukulawula ukuthi ngabe isisebenzi besikusayithi ngempela, nokuthi ukuphi ngesikhathi esinikeziwe.
Futhi futhi - nokwenza kahle kwesikhathi sabo bonke abasebenzi benkampani, futhi okubalulekile. Ukwandisa ukucaca kokwenziwa (noma ukungaphumi) komsebenzi kuzo zonke izigaba.
Ngokusebenzisa iplatifomu, kwaba nokwenzeka ukuhlinzeka ngokugada kwezobuchwepheshe komsebenzi kanye nokwesekwa kobuchwepheshe ngokushesha kuchwepheshe wesevisi.
Uma isisebenzi sihlangabezana nezinkinga lapho sigcwalisa isicelo, sibika lokhu esicelweni ngokwaso, futhi i-dispatcher ixhuma ngokushesha unjiniyela ekuxhumaneni mayelana nesicelo. Noma kunini, impendulo kunoma yiluphi uhlelo lokusebenza inikezwa ngokushesha kunoma yimuphi umbuzo wekhasimende. Abaphathi bephrojekthi, ngenkathi besathola isicelo kukhasimende, bangavula isicelo futhi banikeze lonke ulwazi olufanele ngomsebenzi. Lokhu kuyiqiniso ikakhulukazi lapho kwenziwa izicelo eziphuthumayo kanye nezicelo ezidinga abasebenzi.
Izinzuzo zokuthunyelwa kwe-inthanethi
Ngakho-ke, i-automation yesevisi yokuthunyelwa ayizange isindise isikhathi somsebenzi kuphela, kodwa futhi yanciphisa kakhulu izindleko zikaphethiloli. Isistimu yezibalo ihlanganisa yonke idatha futhi inikeza isithombe esicacile sesimo sazo zonke izinhlelo zokusebenza, ngaleyo ndlela isize i-Brant iqaphe ikhwalithi yezinsizakalo zayo futhi ihlele umsebenzi owengeziwe.
Source: www.habr.com