Onjiniyela bezinsiza batholakala eziteshini zikaphethiloli nasezikhumulweni zemikhumbi-mkhathi, ezinkampanini ze-IT nasezimbonini zezimoto, e-VAZ nase-Space X, emabhizinisini amancane nezikhondlakhondla zamazwe ngamazwe. Yilokho-ke, bonke bake bezwa isethi yakudala ethi “kuyona uqobo”, “Ngayisonga ngeteyiphu kagesi yasebenza, yabe seyihamba kahle”, “Angizange ngithinte lutho”, “Ngi nakanjani ayizange ikushintshe”, njll. Kunezinganekwane eziningi, izinganekwane, amahlaya ahlekisayo nezindaba ezidabukisayo emhlabeni wethu. Siqoqe amnandi kakhulu, sakuhumusha wona futhi sengeza izigaba ezimbalwa mayelana nento ebaluleke kakhulu - ukuthi uwenza kanjani umsebenzi wesevisi yamakhasimende upholile ngempela. Ngokuvamile, ukusika kuyajabulisa, kodwa hhayi nje ukuzijabulisa.
Onjiniyela bezinsizakalo banamagama abo :)
Yini amakhasimende ayifuni?
Uma uyinkampani yesevisi, unokusekelwa kwezobuchwepheshe, unonjiniyela abalungisa izinkinga ohlangothini lweklayenti, udinga ukucabanga kuqala mayelana nendlela yokunqoba izici ezicasula iklayenti kakhulu. Futhi lona akuwona kuphela umculo ojabulisayo amaklayenti akho azowulalela ngenkathi ethola ukuthi ucingo lwawo lubalulekile kuwe.
- Ake siqale ngempendulo ende evela enkampanini. Siphila enkathini yobuchwepheshe obuthuthukisiwe be-IVR, i-chat bot, izikhungo zezingcingo eziqashiwe nezinye izindlela zokujabulisa iklayenti emizuzwaneni engu-30 edingekayo ukuze unjiniyela abuke ikhadi leklayenti elifonayo futhi aphendule ucingo. Ngaphandle kwamahlaya, namuhla umhlaba uyashesha kakhulu, futhi isikhathi sifushane kakhulu, kangangokuthi lapho silindele impendulo, iklayenti lingangena ku-google iwebhusayithi eliqhudelana nalo kanye nohlu lwamanani futhi selivele liqale ukumbhalela engxoxweni - ngoba nje liyashesha. Ungabi umuntu odayelayo, kubi. Yehlisa isikhathi sokuphendula esicelweni sekhasimende nganoma yisiphi isiteshi sibe esincane futhi iklayenti lizowinwa.
- I-unprofessionalism yinto okungafanele ibe khona ngokomthetho, kodwa iyenzeka. Uma unjiniyela wakho engakwazi ukwenza umsebenzi othile, engayazi imishini, futhi engazami ngisho nokufunda imiyalelo, lokhu kuwuphawu oluqinisekile lokuthi sekuyisikhathi sokumenza angabi unjiniyela wakho. Amahora ngisho namaminithi okungasebenzi kwemishini yekhasimende kuwukulahlekelwa yimali, futhi ikhasimende akufanele likhokhele izisebenzi zesevisi ezingenamsebenzi. Ngakho-ke, buthelela isisekelo solwazi, qeqesha abasebenzi, futhi uzivumelanise ngenkuthalo nezimo ezintsha zokusebenza namakhasimende. Uma kungenjalo, ungase futhi ugcine usenkantolo ehlobene nokwephulwa kwemigomo yenkontileka.
- Akufanele ukhohlise iklayenti nangaphansi kwezimo. Thembeka mayelana nezinsuku zokugcina, ikhwalithi, kanye nenkokhelo yomsebenzi. Ungazami ukucasha nge-force majeure noma izaba ezinjengokuthi “umphakeli ubengenaso isikhathi sokuletha ama-injection.”
- Iklayenti alikubekezeleli isimo sengqondo sebhande lokuthutha - kuzoba ngcono kakhulu uma ungabonisa ukwenza komuntu okungu-100%: ukubiza ngegama (CRM), umlando wobudlelwane (CRM), umlando wezinkinga nezigameko zento noma imishini enemininingwane ephezulu (). Ukunaka iklayenti kanye nokugcinwa njalo kobudlelwane kuyisikhali esibulalayo ngokumelene nezimbangi zakho.
- Ukungahambisani nekhwalithi yesevisi kuwuphawu lwezinkinga ebhizinisini, kusukela kubasebenzi kuya kwezinsiza. Iklayenti ngeke liqonde ukuthi likwenza okokuqala yini ngesigamu sehora nangekhwalithi ephezulu kakhulu, futhi ngokuzayo uma umfundi ofundela umsebenzi efika azomba usuku lonke ngaphandle kokuqeda lutho. Elinye iphutha: nikeza isimo seklayenti le-VIP, unikeze isevisi ebalulekile, bese umehlisela kuklayenti elivamile. Khumbula: Isimo se-VIP, esinikezwe mahhala, kufanele sihlale sinjalo kuyo yonke impilo yekhasimende enkampanini yakho. Awukulungele lokhu? Kulungile, ungalahli izimo futhi wenze isevisi ebalulekile ikhokhwe. Okungenani kuthembekile.
- Iklayenti alikubekezeleli ukungazethembi lona nabasebenzi balo. Uma ekwazisa ngesigameko, futhi ephendula ngokuthi "Lokhu ngeke kube!", Kubukeka kubi - empeleni, ubona iklayenti njengesiwula. Uma wazisa ulwazi lwakho futhi ugcina uphawu lwakho, uyaqiniseka ukuthi uqinisile, hamba/xhuma ukude futhi uqinisekise ngendlela efanele nangendlela osebenza ngayo. Kuthiwani uma iphampu yegesi ezenzakalelayo esiteshini sikaphethiloli ingagcwali ngempela, kodwa hhayi ngenxa yezilungiselelo zakho, kodwa ngenxa yethalente lobunjiniyela/lokugebenga lomqhubi wegalaji?
Yonke imicimbi ayiyona into eqanjiwe, noma ikuphi ukuhlangana akukona ngengozi
Ngokwemvelo, izimo eziphezulu ezingathandwa ngamakhasimende azizange zivele kanjalo - ukunganeliseki kwavela ezinkampanini ezahlukene ngezikhathi ezithile, ngoba kunezinkinga zesistimu, futhi zikhona emhlabeni jikelele. Akumangalisi ukuthi iqembu lethu leza nalo ukwenza ukugcinwa kwemishini kube lula futhi kube sobala. Yilokhu esisitshela khona isisebenzi esisodwa (!) kuphela esize kithi sivela emnyangweni wesevisi.
Ngikwazile ukusebenza enkampanini lapho kwakungekho sevisi yamakhasimende ehlelekile futhi ngabona izinkinga ezisobala.
- Ukuze kuvalwe isicelo, ochwepheshe bezinsizakalo kwadingeka bavale ucingo kuze kufike emaminithini angu-45, okuholele ekutheni abasebenzi baphelelwe isikhathi; lokhu kubangele ukuncipha kokusebenza kahle ekugcwaliseni izicelo futhi, ngenxa yalokho, i-SLA ephansi nokulahlekelwa imali engenayo.
- Ngephutha le-dispatcher, isicelo singabe sabelwe uchwepheshe wesevisi ovela kwesinye isifunda, esiteshini segesi esinenombolo efanayo, ngenxa yalokho, sibe nokukhokha okungenalutho.
- Isicelo besinganikwa usonkontileka ongalungile, ngenxa yalokho isikhathi ebesibekelwe ukugcwalisa isicelo salahleka futhi, ngenxa yalokho, izinhlawulo ezivela ohlangothini lweKhasimende.
- Ukuxhumana nesiteshi segesi kwenziwa ngegumbi lokulawula, ngenxa yalokho izindleko zezinsizakalo zaleli gumbi lokulawula zanda.
- Kwakungenakwenzeka ukulinganisa inani langempela lomsebenzi wabadlali futhi, ngenxa yalokho, abasebenzi abeqile.
- Izinhlelo zokusebenza zingalahleka. Isicelo sabelwa usonkontileka, kodwa wasikhohlwa, okwaholela ekulahlekeni kwemali engenayo noma inhlawulo yesicelo esingaqedwanga ngesikhathi.
- Ukulahleka kwamaphepha esevisi ezicelo eziqediwe. Lapho senza isicelo, uchwepheshe wesevisi angase angalethi i-SL ehhovisi noma alahlekelwe yiyo, ngenxa yalokho omunye umsebenzi ungazange ukhokhiswe Ikhasimende futhi imali engenayo yalahleka.
Njengoba ubona, lokhu kuyisipiliyoni somuntu oyedwa, kodwa kunezizathu eziningi ze-banal nezicasulayo zokulahlekelwa inzuzo. Kodwa-ke, ibhizinisi elingenayo i-automation efanele yezinqubo zokunakekelwa kwemishini (kumakhasimende angaphandle nangaphakathi) lizolahlekelwa okuthile.
Uma behleka inkinga, kusho ukuthi ikhona.
Amahlaya 1. Isithombe esilula, incazelo ejulile
- Sawubona, ukwesekwa kwezobuchwepheshe...
- Yivale, uthele ikhofi futhi ungaphinda ushayele...
- Oscar, kukhona okwaziyo ngamakhompiyutha?
- Cha.
"Empeleni, kufanele sikuxoshe, kodwa isilinganiso sakho sokugunyazwa kwamakhasimende siphezulu kakhulu."
Yebo, kubi kakhulu uma isisebenzi sakho sinokuqonda okuncane kwemishini. Kodwa amakhono athambile, okungukuthi, amakhono okuxhumana, nawo abalulekile - ngisho noma uhlinzeka ngamahhotela, amayunithi esiqandisi noma izikhungo zezimoto. Noma yisiphi isisebenzi siyingxenye yesithombe senkampani, futhi namuhla asikho isimo sokuncintisana sokuba unjiniyela oqinile, lapho ukukhanya kumi khona ukuthuka lowo ofake i-voltage eyengeziwe emshinini, kuphazamise ukunikezwa kwamandla esikhungweni sedatha. noma ulayishe ngokweqile impahla yokukala.
Nalu uhlu lwamakhono abalulekile kanjiniyela wesevisi wekhulunyaka lama-XNUMX.
- Ulwazi olubanzi lomkhiqizo nebhizinisi lenkampani - kule nhlanganisela. Unjiniyela akumele azi umsebenzi wakhe ngaphakathi nangaphandle kuphela, kodwa futhi aqonde ukuthi inqubo yebhizinisi ihlotshaniswa nomsebenzi wakhe ohlakaniphile ngokungangabazeki, futhi yena ngokwakhe uyingxenye yenkampani. Ngakho-ke, ngaphezu komsebenzi omuhle kakhulu, kufanele kube nokusekelwa okunekhono: imibhalo, ukubalwa kwezenzo, ama-invoyisi, ukurekhoda yonke imininingwane yomsebenzi. Akekho owuthandayo lo mkhuba, kodwa uyisisekelo semali engenayo yenkampani. Ngendlela, inguqulo yeselula kwenza ingxenye yesimiso kube okuzenzakalelayo futhi kumnandi - ukufinyelela nje ipasipoti imishini nge QR code kuyakufanelekela.
- Amakhono aqinile okuxazulula izinkinga - Abasebenzi abathintekayo ekugcinweni kwemishini akumele bakwazi nje ukwenza umshini usebenze, kodwa futhi baqinisekise ukuthi inkinga, uma kungenzeka, ayiphindi, badlulisele ulwazi kwabanye abasebenzi abakhethekile, futhi bachaze izimbangela nemiphumela kukhasimende. Kulapho kuphela lapho inkinga ingabhekwa njengexazululiwe.
- Ukuzivumelanisa nezimo - isici okufanele wonke umsebenzi wanamuhla abe naso, kusukela kunobhala kuya kumphathi jikelele. Izinhlobo zemishini zishintsha ngokushesha okukhulu, izibuyekezo ziyeza, ukucushwa kanye nezakhi zokuhlanganisa ziyashintsha - indawo yezobuchwepheshe ihamba phambili kunanini ngaphambili. Ngakho-ke, ukuzivumelanisa nezimo kungaqinisekiswa ngendlela eyodwa kuphela: ukuqeqeshwa, kokubili ngendlela yokuphatha okuyisisekelo kwezinye izinto ezintsha nezicashile. , futhi ngesimo sokwakheka kolwazi oluyisisekelo oluhlanganisiwe (njengoba kunjalo, lapha inkundla ye-HubEx isiyakwazi futhi ukuqongelela ulwazi olusekelwe kumathikithi. Kodwa noma yiluphi uhlelo lokugcina ulwazi luzokwenza, kusukela ku-Wiki yebhizinisi kanye ne-CRM kuya kusigaba sabaphathi amafolda kuseva).
- Ikhono lokuxhumana ngokucacile - unjiniyela kufanele asabele ngokuqinile futhi afinyelele iphuzu, ukuze athole ukuthi kwenzekeni ngaphandle kwemizwelo nokungabi nandaba futhi achaze ukuthi kuzosebenza kanjani. Ngaphezu kwalokho, umuntu ohlakaniphile ugqugquzela ukwethenjwa okwengeziwe nokuzethemba emsebenzini womsebenzi. Sebenza njengodokotela we-ambulensi: imizwa encane, isenzo esiningi kanye nezenzo ezinembayo. Lokhu kuhlaba umxhwele ngempela.
Hhayi-ke, ngibuyela kumahlaya, uzwela oluncane alukaze lulimaze muntu. Wonke amahlaya aneqiniso elincane.
I-Comic 2. Iklayenti alenzi lutho, kuhlezi kuyilo uqobo. Umuntu uzimele ngemuva "kwaye"
Zijwayeze iqiniso lokuthi iklayenti liyohlala lingena emshinini ngokwawo ngaphambi kokukufonela. Akukhona uphawu lwekesi, noma isitika sesevisi (ukuthi bahlanganisa ngobuchule kangakanani!), Noma uphawu lomphakeli ngeke likuvimbele lokhu. Ngoba nje kuyohlale kukhona umsebenzi ozothi uyasiqonda isihloko futhi uzokwenza ngokushesha futhi mahhala. Eqinisweni, lokhu ngokuvamile kuwumphumela wokukhuluma ne-Google. Ngaleso sikhathi, ukuziphatha okunjalo kwekhasimende kuhlotshaniswa nezinkinga onjiniyela besevisi okuyodingeka bazixazulule:
- ukulimala kwezingxenye ezihlobene namamojula ngenxa yokungaqondi kahle ukuxhumana kwezobuchwepheshe;
- ukusebenza ngethuluzi elingalungile (izikele zezipikili, i-screwdriver, i-top ivala ummese wephepha - idivayisi ebuthakathaka, kodwa eqinile);
- ukwephulwa kwamagobolondo e-software - ikakhulukazi uma ucindezela okhiye ngokuvumelana nengqondo yesofthiwe evamile yohlelo lokusebenza;
- setha kabusha izilungiselelo - kancane noma ngokuphelele.
Umsebenzi wonjiniyela abangama-superhero awukona nje ukuwaqeda, kodwa futhi nokungqongqoza ezandleni zokuchaza ukuthi ukungenelela okunjalo akukona nje okulimazayo, kodwa futhi khokha imali eyengeziwe.
Ngizonika ubaba ihora lokusekelwa kwamahhala kweholide.
I-Google nje. Bahamba ne-Google.
I-Comic 3. Iklayenti lihlale liqinisile, iklayenti lihlale lesaba
Shayela usekelo. UMfowethu Ernest unojemu wephepha
Isimo esiphambene naso siyenzeka, esidla isikhathi esincane kunkontileka: iklayenti lesaba yonke imininingwane encane futhi ligcwalisa isicelo nganoma yisiphi isizathu, lisaba ngisho nokususa uthuli emishinini, ingasaphathwa ukulayisha kabusha noma ukuhlela kabusha. . Vele, lokhu kuwumthwalo konjiniyela, uhambo oluya kukho konke ukuthimula, izindleko zokuhamba nophethiloli, njll. Ungazama ukulwa ngezindlela ezimbili eziyinhloko:
- ukukhokhiswa kokuvakasha ngakunye akusekelwe kuphela ebunkimbinkingeni bomsebenzi, kodwa futhi kupharamitha yokuvakasha kanye nesikhathi sochwepheshe (isibonelo, yile ndlela onjiniyela be-metrologists kanye nonjiniyela begalaji abasebenza ngayo: bangena ngqo ibanga, izindleko ikhilomitha, inkokhiso eyengeziwe yokuphuthuma, njll esenzweni) - iklayenti lizocabanga izikhathi ezinhlanu ukuthi inkinga ingaxazululwa yini ngocingo;
- yenza uhlelo lokufundisa oluphelele: dweba futhi udlulise imiyalo emayelana nemininingwane eyisisekelo, nciphisa imikhawulo yokuphazamiseka okuvumelekile ekusebenzeni kwemishini (ngokombandela - ungashintsha into yokukhanyisa yemishini ngokwakho, kepha awukwazi ukungena futhi shintsha ama-fuse namabhodi).
Ikhomikhi 4. Ulwazi oluyimfihlo kumele lube sobala
Besizosiqeda lesi silo esikhulu, kodwa uyena kuphela oqonda lolu hlelo olusha lwe-IT...
Kuhle kakhulu uma ukwesekwa kwakho, ukugcinwa kwezinto zokusebenza noma isevisi yokukhipha abantu ngaphandle kunomfundisi wangempela - angaqonda noma yisiphi isihloko, asuse noma iyiphi ingozi futhi anqobe isigameko esinzima kakhulu. Kodwa uchwepheshe onjalo akabizi nje kuphela, yena, njengomthetho, naye uyadingeka emakethe yezabasebenzi - okusho ukuthi uzohehwa ngazo zonke izindlela ezitholakalayo. Ngakho-ke, umsebenzi womphathi awukona nje ukusebenzela ukugcinwa, kodwa futhi ukwenza inkampani izimele ngokuqhathaniswa nochwepheshe ababalulekile. Ibhizinisi akufanele liwe ngokuhamba kwabo. Ngakho-ke, kukhona amathiphu ambalwa asebenzayo:
- khuthaza ochwepheshe abanjalo;
- zigqugquzele ukuthi zidlulisele ulwazi bese kuthi abanye bafunde;
- hlela ngokuzenzakalelayo ukuqoshwa kwamaklayenti, izehlakalo nezinqumo kuwo - iklayenti kanye nesizindalwazi samathikithi kufanele kube ngokwenkampani, hhayi ochwepheshe ngabanye.
I-Jedi yakho kufanele ibe amandla okuhle futhi ingadluleli ohlangothini olumnyama lwamakhukhi.
I-Comic 5. Izindleko kufanele zichazwe
- Kukhona okuphukile?
- Yebo, ikhompuyutha iphahlazekile namhlanje ekuseni, ngishayele uchwepheshe, usendleleni.
— Ingabe lokhu kuzosibiza imali?
- Cha, uthi wenza mahhala, kufanele sikhokhele isikhathi sokuhamba kuphela.
- Perfect. Uvelaphi kithina?
- Evela eBangladesh.
Uma ungayiphathi insizakalo, ayizenzakalelayo, uzifaka engozini yokuthola izindleko ezengeziwe zezinhlelo zokusebenza ezigcwaliswe ngokungalungile, amaphutha we-dispatcher, ukuthenga izinto zokusebenza ezingadingekile kanye nezingxenye ezisele ezingadingekile. Ngakho-ke, sebenzisa uhlu lokuhlola oluncane ukuze ugweme izinkinga:
- dweba amaphepha esevisi;
- gcina amarekhodi ezinhlelweni ezizenzakalelayo;
- dweba amamephu emizila futhi ulawule ukuhamba kwabasebenzi endleleni;
- gcina amarekhodi aqinile emishini ehlinzekwayo kanye nezigameko ezihlobene;
- qoqa ulwazi oluningi ngangokunokwenzeka mayelana nesigameko, ube nomdwebo/isifanekiso sesicelo seklayenti esicabangela yonke imingcele ebalulekile yomthwalo nezindleko.
Comic 6. Zola, nje, @#!#$!!, yehlisa umoya!
Namuhla awukwazi ukusinda ku-yoga kuphela, kufanele usebenze isikhathi esithile ekusekelweni kwezobuchwepheshe
Nakekela izinzwa zakho! Umsebenzi kanjiniyela wesevisi uyi-priori ehlotshaniswa nengcindezi emangalisayo yengqondo, ingcindezi, nomsebenzi wengqondo. Wonke umuntu uzinqumela ngokwakhe ukuthi angazinqoba kanjani lezi zinkinga, kodwa ukulahla ezinye zezinto ezivamile nezincane ezinovalo ku-software kulula njengokuqopha amapheya. Sifana Siyamemezela: azikho izinto ezincane, futhi izinto ezincane ezilawulekayo ziwukhiye wokuthula nempumelelo.
I-Comic 7. Abakholelwa emsebenzini wesevisi yamakhasimende
- Insizakalo yekhasimende? Ngicabanga ukuthi iseva iphahlazekile.
- Kulungile, ngizoyinakekela.
Egunjini leseva:
"Ungawi, seva, sonke sicabanga ukuthi wenza umsebenzi omuhle, wonke umuntu uyakuthanda."
Yile ndlela kanye abanye abasebenzisi abacabanga ngayo umsebenzi kanjiniyela. Labo abakhokhayo ikakhulukazi bahlupheka ngalo mbono: ama-accountant, abaphathi abaphezulu, izinsizakalo zezentengiso zamakhasimende akho. Bakulungele ukukumangalela ngobuvila, ukubambezeleka kwamahora okusebenza, izinsiza ezibiza kakhulu kanye nokungasebenzeli kahle, ukuze nje ukhokhe kancane. Inkinga ixazululwa kalula: izindleko kanye nobubanzi bomsebenzi bucaciswe ngokucacile, yonke into isetshenziswa ngokuqinile ngokuhambisana nemininingwane yezobuchwepheshe, isicelo, isenzo noma inkontileka. Noma yikuphi ukuhlehla kufanele futhi kukhuthazwe futhi kubhalwe phansi emibhalweni. Ngale ndlela uzozisindisa ezinhlobonhlobo eziningi zekhanda elihambisana nezibalo.
- Khuluma ngobuchwepheshe! Ususebenze isikhathi eside, angiwaboni amadokhumenti namuhla!
- Hm. Ungangikhokhela imali efanayo uma ngiyivula ngokushesha?
- Yebo, konke kubalwa.
Ngemva komzuzu isisefo sase sivuliwe, ngemva kuka-15 sase sisebenza. Umfana wasayina amaphepha wathi:
— Ngokuvamile, lapho ngenza umsebenzi ngemizuzu emithathu, bayenqaba ukungikhokhela isikweletu. Kodwa akusona isikhathi esibizayo, umsebenzi obizayo. Kufanele silingise.
I-Comic 8. Iklayenti lihlale lithukuthele
Isevisi yamakhasimende ethandekayo! Okokuqala, kufanele wazi ukuthi ngibhala lo mlayezo ngomunwe wami ophakathi nendawo.
Yebo, iklayenti livame ukuthukuthela futhi kunzima ukuthola isicelo noma imininingwane eyisingeniso ecacile kuye. Kungakho kungcono ukumnika ithuba lokuxhumana nawe ngohlelo lokusebenza olunamafomu ahlakaniphile, enziwe ngendlela oyifisayo, ngoba izinto zikagesi zizobekezelela noma yini, futhi umphathi onolaka uzoba nethuba lokugxila.
Ngendlela, intukuthelo yeklayenti iyaqondakala: uma kwenzeka ukuwohloka, ukungasebenzi, isikhathi sokuphumula kanye nokwehluleka kwemishini, iklayenti lilahlekelwa ukulahlekelwa okuqondile, futhi isivinini sokuphendula komnyango wesevisi ngokuvamile sinquma ukuthi lokhu kulahlekelwa kubi kangakanani nokuthi ngokushesha kangakanani. izohlanganiswa. Manje uyaqonda ukuthi ukulinda imizuzu engama-45 ukuthola impendulo kulayini kuyinhlekelele?
Comic 9. Inkinga inamehlo amakhulu
Amakhompyutha ethu awasebenzi, siphoqeleka ukuthi senze yonke into mathupha!
Ngenxa yezizathu ezifanayo ezivela iphuzu elingenhla, iklayenti livame ukulinganisa isilinganiso sokuphuka: ubika ukuthi konke kuphukile (kodwa empeleni ipulaki iwile ngaphandle kwesokhethi), akukho lutho olusebenzayo (empeleni, imojula eyodwa ihlulekile) , zonke izinto ezisetshenziswayo ziyasha (inkinobho enamathiselwe iyakhanya ), silahlekelwa kakhulu (i-dispenser igcwalisa u-2 ml ilitha ngalinye), abasebenzi bajoyine i-syndicate yezigebengu futhi bagasela ibhizinisi (umkhiqizi akagcwalisi kabusha u-4 ml ilitha). Kunoma ikuphi, kunesizathu sokuxhumana, futhi umsebenzi wakho ukusiza iklayenti ligcwalise isicelo ngendlela enengqondo ngangokunokwenzeka. Nakulokhu, amafomu okudala izicelo kanye ne-akhawunti yomuntu siqu yeklayenti (noma ngisho nesicelo somuntu siqu seselula, njenge ). Kubaluleke kakhulu ukunikeza iklayenti ikhono lokulandelela izinguquko esimweni sesicelo salo.
Comic 10. Umsebenzi wenkonzo umnandi. Kodwa okokuqala - professional
Siyabonga ngesicelo sakho sokusekela. Ikholi ingase irekhodelwe izinjongo zokulawula ikhwalithi, kodwa cishe izovele isinikeze okuthile esingahleka ngakho endlini yokuphumula kamuva.
Yebo, kunezinto eziningi ezihlekisayo ngempela empilweni yonjiniyela benkonzo, nazi izingcaphuno ezivela kubasebenzi abahlukene:
"Ochwepheshe bakho bafike ne-vacuum cleaner bayifaka kumakhompyutha, asizange sibabize abahlanzi" // isisebenzi senkampani ehluza uwoyela ku-IT outsourcer (amapholisa aqoqe uthuli oluvela emhlabeni wonke)
"Iyalunguza, bese iyabhaxabula, ishosholoze, bese kucwayiza." // iphampu emshinini wokukhipha uphethiloli egalaji likaphethiloli indize
“Kunomsindo, ukuklabalasa nokuklabalasa emshinini wokukhipha uphethiloli” // safika, savula isivalo se-Livna endala, futhi lapho inyoni ye-wagtail yayizakhele isidleke futhi isivele ichanyuselwe amatshwele ayo; avale athule angaphazamisi
“Cishe kukhona uhhafu wemitha we-snot emgqonyeni” // ethangini likaphethiloli egalaji likaphethiloli kwakukhona i-sediment evela kuphethiloli waseRussia wekhwalithi ephezulu kakhulu, yahlanzwa nge-ambulensi esemsebenzini ukuvimbela ukungenwa ushevu kwabasebenzi.
“Isibhamu sigcwele futhi asikwazi ukusihlanza. Umphathi uzofika kusasa, kumele asebenze." // mayelana nesibhamu se-dispenser hose esiteshini segesi
“Ingabe iseva iphansi? Cha, akazange awe, umi ngodonga!” // ekuphenduleni ukucaciswa kwesicelo senkinga ngesivinini seseva yangaphakathi
"Iphrinta ihlafune yonke into" // i-paper jam engashintshi
Kodwa akufanele uthathwe: isevisi, ukusekelwa nokugcinwa kwemishini kubi kakhulu.
Ukhiye wokusiza amakhasimende ngempumelelo wukwakhiwa kwesakhiwo esihle sokuphatha isevisi kanye nenqubo yebhizinisi ehlelekile yokusingatha izikhalazo zamakhasimende.
Kufanele ukhohlwe unaphakade mayelana:
- Amaketanga okuxhumana amade.
- Isikhathi eside sokulinda senkonzo.
- Mayelana nezindaba zamakhasimende ezikhohliwe - ngaso sonke isikhathi lapho indaba yokwahlukaniswa ibonwa njengephelele, kufanele iphinde ilandwe.
Indlela yokusebenza?
- Umthetho wokuqala ukugcina umlando weklayenti kanye nemishini yalo ehlinzekwa nguwe. Akukho okubi njengokuchaza izikhathi eziningana ukuthi iyini inkinga ngemishini - ncamashi ngokwenani lochwepheshe odluliselwe kubo. ikuvumela ukuthi urekhode yonke imininingwane yobudlelwano, ugcine izehlakalo, udale ipasipoti yemishini - okungukuthi, ugcine isizindalwazi ngendlela yokuthi noma yimuphi unjiniyela wesevisi angabona umlando weklayenti ngokushesha futhi angaphendula ngokushesha noma adlulisele isicelo ku uchwepheshe ofanele.
- Kunesinye isici esibalulekile sokuphathwa komnyango wenkonzo. Uma inkampani ingakwazi ukunikeza onjiniyela ngamathuluzi enza umsebenzi wabo usebenze kahle futhi ulinganiseke, akufanele isebenzise ama-KPI. Uma kungenjalo, kuvela ukuthi ama-coefficients aqalisiwe, kodwa iqiniso lokuqaliswa kwawo alizange lihlolwe - ngenxa yalokho, ukudilizwa okuphelele kwabasebenzi.
- Uzofunda okwengeziwe ngomkhiqizo wakho namasevisi ahlinzekiwe. Uzoqongelela ukubuyekezwa, izicelo, izehlakalo futhi, ngokusekelwe kule datha, uqonde ukuthi amakhasimende alindele ukukuthola ini emkhiqizweni wakho. Ulwazi olunjalo luzogcwalisa ukusilela emuva futhi lukusize uthole i-vector yokuthuthukisa efanele.
Umnyango wesevisi omuhle onekhwalithi ephezulu ye-automation uyinzuzo eyengeziwe yenkampani. Yiqiniso, kunesilingo esikhulu sokungadali umnyango wenkonzo futhi usebenzise amandla abasebenzi abakhona, ngoba ukudala umnyango wenkonzo kuyindleko. Nokho, lezi zindleko zizokhokha ngokushesha ngoba:
- Uzokwandisa ukuthengisa nempilo yekhasimende - alikho ikhasimende elizimisele ukumosha imali kumasevisi nemikhiqizo engasekelwe kahle.
- Isevisi yamakhasimende yonga imali yakho kokubili ibhizinisi lakho kanye namakhasimende akho, ngoba... Ukuba nabasebenzi abakhethekile kusiza ukuxazulula izinkinga ngaphambi kokuba ziphakame. Amakhasimende alilimazi isithunzi sakho njengoba zonke izigameko zisingathwa ngokomsebenzi nangokushesha.
- Abasebenzisi bakho bahlala bengabahloli bakho be-beta nabeluleki abayinhloko ekuthuthukisweni kwebhizinisi - futhi lokhu konga ocwaningweni, nakubasebenzi besikhathi esigcwele, nasezinyathelweni ezingalungile zokuthuthukiswa komkhiqizo.
Yiba nomnyango wesevisi, wezobuchwepheshe. ukwesekwa, ukuba ngumsebenzi wangaphandle noma ukuxazulula zonke izinkinga ohlangothini lwenkampani yakho kukhasimende langaphakathi kusho ukuthatha umthwalo wemfanelo womunye umuntu wenzuzo, ikhwalithi kanye nesivinini somsebenzi womunye umuntu, eqinisweni ukuqinisekisa ukusebenza nokuqhubeka kwezinqubo. Futhi uhlangothi oluhlekisayo lwangaphandle lwemisebenzi yokweseka alulona ngisho isihloko sezinselele izinsizakalo ezibhekana nazo nsuku zonke. Ngakho-ke, bamamatheka - futhi sekwanele, masiqale ukusebenza!
Sithatha leli thuba, ithimba lethu lihalalisela wonke umuntu osukwini oludlule Lomlawuli Wesistimu, nangoSuku Lwezisebenzi Zokusekela Ubuchwepheshe oluzayo ngo-Agasti 1! Futhi ngokuvamile, ochwepheshe abasebenza, ukuya emsebenzini kufana neholide :)
Futhi lokhu yithi kanye nemvelo Karelia
Source: www.habr.com