Abahlinzeki baseBrithani bocingo olungaguquki kanye nezinsizakalo ze-inthanethi bangene esivumelwaneni - obhalisile ngamunye uzothola isinxephezelo ngokuzenzakalelayo ku-akhawunti yakhe.
Isizathu sezinkokhelo kwaba ukubambezeleka kokulungiswa kwengqalasizinda ephuthumayo.
/ Unsplash / Nick Fewings
Obani ababambe iqhaza kulolu hlelo futhi lwenzeke kanjani?
Yethula izinkokhelo ezizenzakalelayo kubantu ngabanye ngokuthatha isikhathi eside ukulungisa amanethiwekhi ngo-2017 inhlangano - ilawula imisebenzi yezinkampani zezokuxhumana e-UK. Ngokusho kuka-Ofcom, i-telecoms ukulahlekelwa kubasebenzisi be-inthanethi basekhaya nabasebenzisi bocingo esimweni esisodwa kweziyisikhombisa, uma kuziwa ezimeni eziphuthumayo.
Isilinganiso senkokhelo singu-Β£3,69 ngosuku ngokwehluleka kwesevisi kanye no-Β£2,39 ngosuku ngokuhlela kabusha ukulungisa okuqalwe ngumhlinzeki. Kodwa umlawuli ucabange ukuthi lezi zimali azanele. Ngakho-ke, amabhizinisi amancane nawo ahlushwa yizinxephezelo ezincane - cishe ama-30% ezinkampani ezinjalo e-UK izinsiza ze-telecom zabantu ngabanye ngenxa yentengo yabo ephansi.
Abahlinzeki bezingcingo abakhulu base-UK bajoyine i-Ofcom. I-BT, i-Sky, i-TalkTalk, i-Virgin Media kanye ne-inthanethi ye-Zen sezivele zibhalisile, kanti i-Hyperoptic ne-Vodafone zijoyina lesi sinyathelo ngo-2019 kanye ne-EE ngo-2020. Izinhlangano ezishiwo zisebenzela u-95% wabasebenzisi be-inthanethi abangaguquki base-UK kanye nabasebenzisi bezingcingo zasendlini.
Isebenza kanjani inqubo yesinxephezelo?
Bonke abahlinzeki ababambe iqhaza bahlinzeka ngamasevisi kumakhasimende ngokusebenzisa ingqalasizinda yenethiwekhi ye-Openreach. Unesibopho sokugcina amanethiwekhi ekhebula ne-fiber optic. Uma kwenzeka ukubuyiselwa okude kwemigqa yokuxhumana, i-Openreach izokhokha izingcingo, emva kwalokho ezokugcina zizokhokhela ukulahlekelwa kwamakhasimende abo. Ababhalisile bazothola izinkokhelo ku-akhawunti yabo siqu ukuze bakhokhele i-inthanethi noma ucingo phakathi nezinsuku zekhalenda ezingama-30 ngemva kwesigameko. Isivumelwano sisungula inani elimisiwe lesinxephezelo:
- Β£8 ngosuku ngaphandle kwe-inthanethi noma isevisi yocingo ngenxa yokunqamuka kwenethiwekhi. Izinkokhelo ziqala uma isevisi ingakabuyiselwa phakathi kwezinsuku ezimbili zebhizinisi.
- U-Β£5 ngosuku ukuze kuqale isevisi ukubambezeleka. Isinxephezelo sizonikezwa amakhasimende amasha e-telecom awakwazanga ukuqala ukusebenzisa i-inthanethi noma ucingo phakathi nesikhathi esishiwo umhlinzeki.
- Inkokhelo yokukhansela engu-Β£25 yokuvakashelwa konjiniyela. Amakhasimende azothola imbuyiselo uma ochwepheshe be-Openreach bengaveli ngesikhathi esihleliwe noma bakhansele isikhathi sabo esimisiwe ngaphansi kwamahora angu-XNUMX kusengaphambili.
Kukhona futhi izimo lapho abahlinzeki bengeke bakhokhe isinxephezelo. Isibonelo, umsebenzisi wezinsizakalo ze-telecom uzolahlekelwa ilungelo lokunxeshezelwa ngokulahlekelwa uma engavumelani nokuvakasha kwesevisi yokulungisa ngesikhathi esiphakanyiselwe ukuqokwa. Futhi, isinxephezelo ngeke sikhokhelwe uma izinkinga zokuxhuma zidalwa inhlekelele yemvelo noma iphutha leklayenti. Abahlinzeki sebevele sebeqalile ukushintshela ohlelweni olusha lwembuyiselo ngo-Ephreli 1, 2019. Izinkampani zizoba nezinyanga eziyi-15 zokulungiselela izinkokhelo zesinxephezelo ezizenzakalelayo.
Ubuhle nobubi bohlelo
Inzuzo yohlelo lwe-Ofcom ukuthi luzohlomulisa abathengi bezinsizakalo - abantu ngabanye kanye nezinkampani ezincane neziphakathi. Abahlinzeki banikeze amakhasimende indawo phakathi nendawo, futhi i-Openreach yavuma ukukhokha isinxephezelo ngisho nasezimeni lapho ingakwazi ukulungisa inethiwekhi ngaphandle kwephutha layo. Isibonelo, uma ukufinyelela ezintweni zokusebenza kuvinjwe imoto emile.
/flickr/ /
Kodwa isivumelwano siphinde sibe βnezindawo ezimpungaβ ezingaba nomthelela omubi kubahlinzeki. Isibonelo, i-Ofcom ayidingi isinxephezelo okufanele ikhokhwe uma kwenzeka izinhlekelele zemvelo, kodwa ayifaki umonakalo lapho ukulungiswa kubambezeleka ngenxa yesimo sezulu esibi.
Ngakolunye uhlangothi, isivumelwano asikhanseli isinxephezelo uma kwenzeka ezinye izimo ezinamandla, njengeziteleka zabasebenzi. Inkinga ayikaxazululwa, futhi abahlinzeki bangase balahlekelwe uma isisombululo sokuyekethisa singafinyelelwanga kanye nomlawuli.
Yini enxeshezelwa kwamanye amazwe?
E-Australia, ukuntuleka kwe-inthanethi noma isevisi yocingo kunxeshezelwa ngokuya ngezidingo ze-Competition and Consumer Commission (ACCC). Amaklayenti angathola ukudonswa kwemali ekukhokhweni kwamasevisi ngezinsuku lapho amasevisi omhlinzeki ayengatholakali khona, noma anxephezele izindleko zamanye amasevisi. Isibonelo, uma ephoqwe ukuthi asebenzise i-intanethi yeselula, i-telecom kufanele imbuyisele izindleko zokuxhumana.
EJalimane kunomkhuba ofanayo, kodwa ngamagama athakazelisa kakhulu. Ngakho ngo-2013, inkantolo yaseJalimane Uxhumo lwe-inthanethi βluyingxenye ebalulekile yempiloβ futhi linqume ukuthi umhlinzeki we-inthanethi kufanele anxephezele ngokuyimpoqo ngokuntuleka kokuxhumana.
Uhlelo lwe-indemnity yase-UK luyagqama. Kuze kube manje, iyona kuphela yohlobo lwayo lapho amaklayenti e-telecom ethola khona isinxephezelo ngokuzenzakalelayo. Mhlawumbe, uma lolu hlelo luphumelela, amaphrojekthi afanayo azocatshangelwa kwamanye amazwe.
Esibhala ngakho kubhulogi yebhizinisi:
Source: www.habr.com