Umhla zingama-31 kuNdasa uwuSuku Lwamazwe Ngamazwe Lokwenza Ikhophi Yasenqolobaneni, futhi isonto eledlule lihlala ligcwele izindaba ezihlobene nokuvikeleka. NgoMsombuluko, sesivele sifundile nge-Asus eyekethisiwe kanye “nabakhiqizi abathathu abangadalulwanga ngamagama.” Izinkampani ezikholelwa ezeni ikakhulukazi zihlala phezu kwezikhonkwane nezinaliti isonto lonke, zenza izipele. Futhi konke ngenxa yokuthi sonke singanaki kancane ngokwezokuphepha: othile ukhohlwa ukubopha ibhande esihlalweni esingemuva, othile uziba usuku lokuphelelwa yisikhathi kwemikhiqizo, othile ugcina ukungena kwakhe nephasiwedi ngaphansi kwekhibhodi, futhi okungcono nakakhulu, ubhala phansi. wonke amagama ayimfihlo ebhukwini. Abanye abantu bayakwazi ukukhubaza ama-antivirus "ukuze bangabambezeli ikhompyutha" futhi bangasebenzisi ukuhlukaniswa kwamalungelo okufinyelela ezinhlelweni zezinkampani (iziphi izimfihlo enkampanini yabantu abangu-50!). Mhlawumbe, isintu asikathuthuki imvelo yokuzivikela ku-inthanethi, okuthi, empeleni, ibe umuzwa omusha oyisisekelo.
Ibhizinisi alikaze lithuthukise imizwa enjalo. Umbuzo olula: ingabe isistimu ye-CRM iwusongo lokuvikela ulwazi noma ithuluzi lokuvikela? Akunakwenzeka ukuthi noma ubani uzonikeza impendulo enembile ngaso leso sikhathi. Lapha kudingeka siqale, njengoba safundiswa ezifundweni zesiNgisi: kuncike ... Kuncike kuzilungiselelo, uhlobo lokulethwa kwe-CRM, imikhuba nezinkolelo zomthengisi, izinga lokunganakwa kwabasebenzi, ukuqina kwabahlaseli. . Phela, konke kungagetshengwa. Ngakho ukuphila kanjani?
Lokhu ukuphepha kolwazi emabhizinisini amancane naphakathi nendawo
Uhlelo lwe-CRM njengesivikelo
Ukuvikela idatha yezohwebo neyokusebenza nokugcina ngokuphephile isisekelo samakhasimende akho kungomunye wemisebenzi eyinhloko yesistimu ye-CRM, futhi kulokhu kuyikhanda namahlombe ngaphezu kwayo yonke enye isofthiwe yohlelo lokusebenza enkampanini.
Impela uqale ukufunda lesi sihloko futhi wahleka ujulile, uthi, ubani odinga ulwazi lwakho. Uma kunjalo, khona-ke cishe awuzange ubhekane nokuthengisa futhi awazi ukuthi kufunwa kanjani "bukhoma" nezisekelo zamakhasimende ezisezingeni eliphakeme kanye nolwazi mayelana nezindlela zokusebenza nalesi sisekelo. Okuqukethwe ohlelweni lwe-CRM akuthakazelisi kuphela kubaphathi benkampani, kodwa naku:
- Abahlaseli (akuvamile) - banomgomo ohlobene ngokuqondile nenkampani yakho futhi bazosebenzisa zonke izinsiza ukuze bathole idatha: ukufumbathisa abasebenzi, ukugebenga, ukuthenga idatha yakho kubaphathi, izingxoxo nabaphathi, njll.
- Abasebenzi (kaningi) abangasebenza njengabangaphakathi kwabancintisana nabo. Bamane bakulungele ukuthatha noma ukuthengisa isisekelo samakhasimende abo ukuze bathole inzuzo yabo.
- Kubagebengu abangafundile (akuvamile kakhulu) - ungase ugqekezwe emafini lapho idatha yakho itholakala khona noma inethiwekhi igqekeziwe, noma mhlawumbe othile ufuna "ukudonsa" idatha yakho ukuze azijabulise (ngokwesibonelo, idatha yezitolo zemithi noma zotshwala - kuyathakazelisa ukukubona).
Uma othile engena ku-CRM yakho, bazokwazi ukufinyelela emisebenzini yakho yokusebenza, okungukuthi, kumthamo wedatha owenza ngayo ingxenye enkulu yenzuzo yakho. Futhi kusukela ngesikhathi kutholwa ukufinyelela okunonya ohlelweni lwe-CRM, inzuzo iqala ukumamatheka kulowo ogcina ezandleni zakhe isisekelo samakhasimende. Yebo, noma abalingani bakhe namakhasimende (funda - abaqashi abasha).
Kuhle, okuthembekile iyakwazi ukumboza lezi zingozi futhi inikeze inqwaba yamabhonasi ajabulisayo emkhakheni wezokuphepha.
Ngakho-ke, yini uhlelo lwe-CRM olungayenza mayelana nokuphepha?
(sizokutshela ngesibonelo, ngoba Asikwazi ukuthwala umthwalo kwabanye)
- Ukuqinisekiswa kwezinto ezimbili usebenzisa ukhiye we-USB nephasiwedi. isekela imodi yokugunyazwa kwezinto ezimbili lapho ungena ohlelweni. Kulokhu, lapho ungena ohlelweni, ngaphezu kokufaka iphasiwedi, kufanele ufake ukhiye we-USB oqaliswe kusengaphambili embobeni ye-USB yekhompyutha. Imodi yokugunyaza yezinto ezimbili isiza ukuvikela ekuntshontshweni kwephasiwedi noma ukudalulwa.
Iyachofozeka
- Qalisa kusukela kumakheli e-IP athembekile namakheli e-MAC. Ukuze uthole ukuvikeleka okuthuthukisiwe, ungakhawulela abasebenzisi ukuthi bangangeni kuphela besuka kumakheli e-IP abhalisiwe namakheli e-MAC. Womabili amakheli e-IP angaphakathi kunethiwekhi yendawo kanye namakheli angaphandle angasetshenziswa njengamakheli e-IP uma umsebenzisi exhuma ukude (nge-inthanethi).
- Ukugunyazwa kwesizinda (Ukugunyazwa kweWindows). Ukuqalisa kwesistimu kungalungiselelwa ukuthi iphasiwedi yomsebenzisi ingadingeki lapho ungena. Kulokhu, ukugunyazwa kweWindows kwenzeka, okukhomba umsebenzisi usebenzisa i-WinAPI. Uhlelo luzokwethulwa ngaphansi komsebenzisi okuphrofayili yakhe ikhompuyutha esebenza ngesikhathi isistimu iqala.
- Enye indlela amaklayenti angasese. Amaklayenti azimele angamakhasimende angabonwa kuphela umphathi wawo. Lawa maklayenti ngeke avele ohlwini lwabanye abasebenzisi, ngisho noma abanye abasebenzisi benezimvume ezigcwele, okuhlanganisa namalungelo omlawuli. Ngale ndlela, ungakwazi ukuvikela, isibonelo, ichibi lamakhasimende abaluleke kakhulu noma iqembu ngesinye isizathu, elizophathiswa umphathi onokwethenjelwa.
- Indlela yokuhlukanisa amalungelo okufinyelela - isilinganiso esijwayelekile nesiyisisekelo sokuphepha ku-CRM. Ukwenza lula inqubo yokuphatha amalungelo abasebenzisi, ku amalungelo awabelwe abasebenzisi abathile, kodwa izifanekiso. Futhi umsebenzisi ngokwakhe unikezwe isifanekiso esisodwa noma esinye, esinesethi ethile yamalungelo. Lokhu kuvumela isisebenzi ngasinye - kusukela kwabaqashwa abasha kuya kwabaqeqeshwayo kuya kubaqondisi - ukuthi banikeze izimvume namalungelo okufinyelela azowavumela/awavimbele ekufinyeleleni idatha ebucayi nolwazi lwebhizinisi olubucayi.
- Isistimu yokulondoloza idatha ezenzakalelayo (izipele)okulungisekayo ngesiphakeli sombhalo .
Lokhu ukuqaliswa kokuphepha kusetshenziswa isistimu eyodwa njengesibonelo, umthengisi ngamunye unezinqubomgomo zakhe. Nokho, isistimu ye-CRM ivikela ngempela ulwazi lwakho: ungabona ukuthi ubani othathe lokhu noma lowo mbiko futhi ngasiphi isikhathi, ubani obuke iyiphi idatha, ubani oyilande, nokunye okuningi. Ngisho noma uthola mayelana nokuba sengozini ngemva kweqiniso, ngeke ushiye isenzo ungajeziswa futhi ungakwazi ukubona kalula isisebenzi esisebenzise kabi ukwethenjwa nokwethembeka kwenkampani.
Ingabe ukhululekile? Ngaphambili! Lokhu kuvikela kungasebenza ngokumelene nawe uma unganaki futhi ungaziba izinkinga zokuvikela idatha.
Uhlelo lwe-CRM njengosongo
Uma inkampani yakho okungenani ine-PC eyodwa, lokhu sekuvele kuwumthombo wosongo lwe-cyber. Ngakho-ke, izinga lokusongela liyakhuphuka ngenani lezindawo zokusebenza (kanye nabasebenzi) kanye nenhlobonhlobo yesoftware efakiwe nesetshenziswayo. Futhi izinto azilula ngezinhlelo ze-CRM - ngemva kwakho konke, lolu wuhlelo oluklanyelwe ukugcina nokucubungula impahla ebaluleke kakhulu nemba eqolo: isisekelo samakhasimende nolwazi lwezohwebo, futhi lapha sixoxa izindaba ezisabekayo mayelana nokuphepha kwalo. Eqinisweni, akuyona yonke into efiphele kakhulu eduze, futhi uma iphathwe kahle, ngeke uthole lutho ngaphandle kwenzuzo nokuvikeleka ohlelweni lwe-CRM.
Yiziphi izimpawu zesistimu ye-CRM eyingozi?
Ake siqale ngohambo olufushane lwezisekelo. Ama-CRM eza ngezinguqulo zamafu nezedeskithophu. Amafu yilabo abane-DBMS (isizindalwazi) abangekho enkampanini yakho, kodwa efwini eliyimfihlo noma lomphakathi endaweni ethile yedatha (ngokwesibonelo, uhlezi e-Chelyabinsk, futhi isizindalwazi sakho sisebenza esikhungweni sedatha esihle kakhulu eMoscow. , ngoba umthengisi we-CRM unqume kanjalo futhi unesivumelwano nalo mhlinzeki othile). Ideskithophu (i-aka on-premise, iseva - okungelona iqiniso kangako) isekela i-DBMS yayo kumaseva akho (cha, cha, ungaliboni igumbi leseva elikhulu elinama-rack abizayo, imvamisa emabhizinisini amancane naphakathi nendawo iseva eyodwa noma i-PC evamile yokucushwa kwesimanje), okungukuthi, ngokoqobo ehhovisi lakho.
Kungenzeka ukuthola ukufinyelela okungagunyaziwe kuzo zombili izinhlobo ze-CRM, kodwa isivinini nokulula ukufinyelela kuhlukile, ikakhulukazi uma sikhuluma ngama-SMB angenandaba kakhulu nokuphepha kolwazi.
Uphawu Lwengozi #1
Isizathu samathuba aphezulu okuba nezinkinga ngedatha ohlelweni lwamafu ubudlelwano obuxhunywe izixhumanisi ezimbalwa: wena (umqashi we-CRM) - umthengisi - umhlinzeki (kukhona inguqulo ende: wena - umthengisi - okhipha i-IT womthengisi - umhlinzeki) . Izixhumanisi ze-3-4 ebuhlotsheni zinezingozi ezingaphezu kuka-1-2: inkinga ingenzeka ohlangothini lomthengisi (ushintsho lwenkontileka, ukungakhokhelwa kwezinsizakalo zomhlinzeki), ohlangothini lomhlinzeki (force majeure, ukugebenga, izinkinga zobuchwepheshe), ohlangothini lwangaphandle (ukushintsha komphathi noma unjiniyela), njll. Yiqiniso, abathengisi abakhulu bazama ukuba nezikhungo zedatha yokusekelayo, baphathe izingozi futhi bagcine umnyango wabo we-DevOps, kodwa lokhu akubandakanyi izinkinga.
I-CRM yedeskithophu ngokuvamile ayiqashwa, kodwa ithengwe yinkampani; ngokufanele, ubudlelwano bubukeka bulula futhi busobala kakhudlwana: ngesikhathi sokuqaliswa kwe-CRM, umthengisi ulungiselela amazinga okuphepha adingekayo (kusuka ekwehlukaniseni amalungelo okufinyelela kanye nokhiye we-USB ophathekayo ukuya ekuvaleni iseva odongeni lukakhonkolo, njll.) futhi idlulisela ukulawula enkampanini ephethe i-CRM, engakhuphula ukuvikelwa, iqashe umlawuli wesistimu, noma ithinte umphakeli wayo wesofthiwe uma kudingeka. Izinkinga zehlela ekusebenzeni nabasebenzi, ukuvikela inethiwekhi nolwazi oluvikela ngokomzimba. Uma usebenzisa i-CRM yedeskithophu, ngisho nokuvalwa ngokuphelele kwe-inthanethi ngeke kumise ukusebenza, njengoba isizindalwazi sisehhovisi lakho “lasekhaya”.
Omunye wabasebenzi bethu, obesebenza enkampanini eyakha izinhlelo zehhovisi ezididiyelwe ngamafu, okuhlanganisa ne-CRM, ukhuluma ngobuchwepheshe bamafu. “Komunye wemisebenzi yami, inkampani ibidala into efana kakhulu ne-CRM eyisisekelo, futhi yonke ibixhunywe kumadokhumenti aku-inthanethi nokunye. Ngolunye usuku e-GA sabona umsebenzi ongajwayelekile kwelinye lamakhasimende ethu abhalisile. Cabanga ngokumangala kwethu, abahlaziyi, lapho thina, singebona abathuthukisi, kodwa sinezinga eliphezulu lokufinyelela, sakwazi ukuvula isikhombimsebenzisi esisetshenziswe iklayenti ngesixhumanisi futhi sibone ukuthi hlobo luni lwesibonakaliso esithandwayo. Ngendlela, kubonakala sengathi iklayenti ngeke lifune noma ubani abone le datha yezohwebo. Yebo, kwakuyi-bug, futhi ayizange ilungiswe iminyaka eminingana - ngokubona kwami, izinto zisekhona. Kusukela lapho, bengingumuntu othanda ideskithophu futhi angiwathembi ngempela amafu, nakuba, vele, siwasebenzisa emsebenzini nasezimpilweni zethu zomuntu siqu, lapho siphinde saba nama-fakaps ajabulisayo. "
Kusukela kunhlolovo yethu ku-Habré, futhi laba abasebenzi bezinkampani ezithuthukile
Ukulahleka kwedatha kusistimu ye-CRM yamafu kungase kube ngenxa yokulahleka kwedatha ngenxa yokwehluleka kweseva, ukungatholakali kwamaseva, i-force majeure, ukunqanyulwa kwemisebenzi yomthengisi, njll. Ifu lisho ukufinyelela okungaguquki, okungaphazamiseki ku-inthanethi, futhi ukuvikela kumele kube okungakaze kubonwe ngaphambili: ezingeni lekhodi, amalungelo okufinyelela, izinyathelo ezengeziwe zokuphepha ku-inthanethi (isibonelo, ukuqinisekiswa kwezinto ezimbili).
Uphawu Lwengozi #2
Asikhulumi ngisho nangesici esisodwa, kodwa mayelana neqembu lezici ezihlobene nomthengisi nezinqubomgomo zakhe. Ake sibhale izibonelo ezibalulekile thina nabasebenzi bethu esihlangabezane nazo.
- Umthengisi angase akhethe isikhungo sedatha esingathembeki ngokwanele lapho i-DBMS yamakhasimende “izozungeza”. Uzogcina imali, ngeke alawule i-SLA, ngeke abale umthwalo, futhi umphumela uzoba yingozi kuwe.
- Umthengisi angase anqabele ilungelo lokudlulisela isevisi esikhungweni sedatha ozikhethele sona. Lona umkhawulo ojwayelekile we-SaaS.
- Umthengisi angase abe nokungqubuzana kwezomthetho noma kwezomnotho nomhlinzeki wamafu, bese kuthi phakathi “nombukiso,” izenzo eziyisipele noma, isibonelo, isivinini sikhawulelwe.
- Isevisi yokudala izipele ingase ihlinzekwe ngentengo eyengeziwe. Umkhuba ojwayelekile iklayenti lohlelo lwe-CRM elingakwazi ukufunda ngawo kuphela ngesikhathi lapho kudingeka ikhophi yasenqolobaneni, okungukuthi, ngesikhathi esibucayi kakhulu nesisengozini.
- Abasebenzi abangabathengisi bangaba nokufinyelela okungavinjelwanga kudatha yekhasimende.
- Ukuvuza kwedatha kwanoma yiluphi uhlobo kungenzeka (iphutha lomuntu, ukukhwabanisa, abaduni, njll.).
Ngokuvamile lezi zinkinga zihlotshaniswa nabathengisi abancane noma abancane, noma kunjalo, abakhulu baye bangena enkingeni ngokuphindaphindiwe (google it). Ngakho-ke, kufanele uhlale unezindlela zokuvikela ulwazi ohlangothini lwakho + xoxa ngezindaba zokuphepha nomhlinzeki wesistimu ekhethiwe ye-CRM kusengaphambili. Ngisho neqiniso lentshisekelo yakho enkingeni selizophoqa umphakeli ukuthi aphathe ukuqaliswa ngokuzibophezela ngangokunokwenzeka (kubaluleke kakhulu ukwenza lokhu uma usebenzelana hhayi nehhovisi lomthengisi, kodwa nomlingani wakhe, osebenzelana naye. kubalulekile ukuphetha isivumelwano futhi uthole ikhomishana, hhayi lezi zici ezimbili... uqonde kahle).
Uphawu Lwengozi #3
Inhlangano yomsebenzi wokuvikela enkampanini yakho. Ngonyaka odlule, ngokwesiko sabhala ngokuphepha ku-Habré futhi senza inhlolovo. Isampula belingelikhulu kakhulu, kodwa izimpendulo ziyizinkomba:
Ekupheleni kwe-athikili, sizohlinzeka ngezixhumanisi ezincwadini zethu, lapho sihlole ngokuningiliziwe ubudlelwano ohlelweni "lwenkampani-ukuphepha kwabasebenzi", futhi lapha sizohlinzeka ngohlu lwemibuzo izimpendulo okufanele zitholakale ngaphakathi. inkampani yakho (ngisho noma ungayidingi i-CRM).
- Abasebenzi bawagcina kuphi amaphasiwedi?
- Kuhlelwa kanjani ukufinyelela kwisitoreji kumaseva enkampani?
- Ivikelwa kanjani isofthiwe equkethe ulwazi lwezohwebo kanye nokusebenza?
- Ingabe bonke abasebenzi banesofthiwe yokulwa namagciwane esebenzayo?
- Bangaki abasebenzi abanokufinyelela kudatha yeklayenti, futhi lokhu kunaliphi izinga lokufinyelela?
- Bangaki abasebenzi abasha osunabo futhi bangaki abasebenzi abasezinhlelweni zokushiya?
- Unesikhathi esingakanani uxhumana nabasebenzi ababalulekile futhi ulalela izicelo nezikhalo zabo?
- Ingabe amaphrinta agadiwe?
- Ihlelwa kanjani inqubomgomo yokuxhuma amagajethi akho ku-PC yakho, kanye nokusebenzisa i-Wi-Fi yomsebenzi?
Eqinisweni, lena imibuzo eyisisekelo-i-hardcore cishe izokwengezwa kumazwana, kodwa lokhu kuyizisekelo, izinto eziyisisekelo okumele zikwazi ngisho nosomabhizinisi ngamunye onabasebenzi ababili.
Ngakho-ke ungazivikela kanjani?
- Izipele ziyinto ebaluleke kakhulu evame ukukhohlwa noma ukunganakekelwa. Uma unesistimu yedeskithophu, setha isistimu yokusekelayo idatha enemvamisa enikeziwe (isibonelo, ku-RegionSoft CRM lokhu kungenziwa kusetshenziswa ) futhi uhlele ukugcinwa okufanele kwamakhophi. Uma une-CRM yefu, qiniseka ukuthi uthola ngaphambi kokuphetha inkontileka ukuthi umsebenzi wokusekela ngokulondoloza uhlelwa kanjani: udinga ulwazi mayelana nokujula nemvamisa, indawo yokugcina, izindleko zokwenza ikhophi yasenqolobaneni (imvamisa kuphela izipele “zedatha yakamuva yaleso sikhathi. ” kumahhala, futhi ukukopisha okuphelele, okuvikelekile kunikezwa njengesevisi ekhokhelwayo). Ngokuvamile, lena akuyona neze indawo yokonga noma yokunganaki. Futhi yebo, ungakhohlwa ukuhlola ukuthi yini ebuyiselwe kusuka kuma-backups.
- Ukuhlukaniswa kwamalungelo okufinyelela emsebenzini kanye namazinga edatha.
- Ukuphepha ezingeni lenethiwekhi - udinga ukuvumela ukusetshenziswa kwe-CRM kuphela ngaphakathi kwe-subnet yehhovisi, ukhawule ukufinyelela kumadivayisi eselula, unqabele ukusebenza nohlelo lwe-CRM ekhaya noma, okubi nakakhulu, kusuka kumanethiwekhi omphakathi (izikhala zokusebenza, amathilomu, amahhovisi amaklayenti njll.). Qaphela ikakhulukazi inguqulo yeselula - mayibe yinguqulo encishisiwe kakhulu yomsebenzi.
- I-antivirus enokuskena ngesikhathi sangempela iyadingeka kunoma yikuphi, kodwa ikakhulukazi esimweni sokuphepha kwedatha yenkampani. Ezingeni lenqubomgomo, vimbela ukuyikhubaza ngokwakho.
- Ukuqeqesha abasebenzi ngokuhlanzeka ku-inthanethi akukhona ukuchitha isikhathi, kodwa kuyisidingo esiphuthumayo. Kudingekile ukudlulisela kubo bonke ozakwabo ukuthi kubalulekile kubo ukuthi bangagcini nje ngokuxwayisa, kodwa futhi basabele ngendlela efanele ekusongweni okutholiwe. Ukwenqabela ukusetshenziswa kwe-inthanethi noma i-imeyili yakho ehhovisi kuyinto yesikhathi esidlule futhi kuyimbangela yokunganaki okukhulu, ngakho-ke kuzodingeka usebenzele ukuvimbela.
Vele, usebenzisa uhlelo lwamafu, ungafinyelela izinga elanele lokuphepha: sebenzisa amaseva azinikezele, lungisa ama-routers futhi uhlukanise ithrafikhi ezingeni lesicelo kanye nezinga lemininingwane, sebenzisa ama-subnets ayimfihlo, wethula imithetho eqinile yokuphepha yabaphathi, uqinisekise ukusebenza okungaphazanyiswa ngokusebenzisa ama-backups. ngesilinganiso esiphezulu esidingekayo kanye nokuphelela, ukuqapha inethiwekhi ubusuku nemini ... Uma ucabanga ngakho, akunzima kangako, kodwa kunalokho kuyabiza. Kepha, njengoba umkhuba ukhombisa, izinkampani ezithile kuphela, ikakhulukazi ezinkulu, ezithatha lezi zinyathelo. Ngakho-ke, asingabazi ukuphinda sithi: kokubili ifu nedeskithophu akufanele kuphile ngokwazo; vikela idatha yakho.
Amathiphu ambalwa amancane kodwa abalulekile awo wonke amacala okusebenzisa uhlelo lwe-CRM
- Hlola ubungozi bomthengisi - bheka ulwazi usebenzisa izinhlanganisela zamagama "Ukuba sengozini Kwegama Lomthengisi", "Igama Lomthengisi lintshontshiwe", "Ukuvuza kwedatha Yegama Lomthengisi". Lokhu akufanele kube ukuphela kwepharamitha ekufuneni uhlelo olusha lwe-CRM, kodwa kuyadingeka nje ukumaka i-subcortex, futhi kubaluleke kakhulu ukuqonda izizathu zezigameko ezenzeka.
- Buza umthengisi mayelana nesikhungo sedatha: ukutholakala, ukuthi zingaki, ukuthi i-failover ihlelwa kanjani.
- Setha amathokheni okuvikela ku-CRM yakho, qapha umsebenzi ngaphakathi kwesistimu nama-spikes angajwayelekile.
- Khubaza ukuthunyelwa kwemibiko kanye nokufinyelela nge-API kubasebenzi abangewona umsebenzi - okungukuthi, labo abangayidingi le misebenzi emisebenzini yabo evamile.
- Qiniseka ukuthi isistimu yakho ye-CRM ilungiselelwe ukuze ungene kuzinqubo kanye nezenzo zomsebenzisi welogi.
Lezi yizinto ezincane, kodwa zihambisana ngokuphelele nesithombe esiphelele. Futhi, empeleni, azikho izinto ezincane eziphephile.
Ngokusebenzisa isistimu ye-CRM, uqinisekisa ukuvikeleka kwedatha yakho - kodwa kuphela uma ukusetshenziswa kwenziwa ngendlela efanele, futhi izindaba zokuphepha kolwazi zingahlehliselwa emuva. Vumelana, kuwubuwula ukuthenga imoto futhi ungawahloli amabhuleki, i-ABS, ama-airbag, amabhande ezihlalo, i-EDS. Phela, into esemqoka akuyona nje ukuhamba, kodwa ukuhamba ngokuphepha futhi ufike lapho uphephile futhi uphilile. Kuyafana nangebhizinisi.
Futhi khumbula: uma imithetho yokuphepha emsebenzini ibhalwe egazini, imithetho ye-cybersecurity yebhizinisi ibhalwa ngemali.
Esihlokweni se-cybersecurity kanye nendawo yesistimu ye-CRM kuyo, ungafunda izindatshana zethu ezinemininingwane:
- - Uhlolojikelele lwezinsongo zokuphepha ezingaba khona kumkhakha webhizinisi kanye nohlelo lokuhlonza cishe.
- - ukuhlaziya okuningiliziwe kokuthi abasebenzi bangalilimaza kanjani ibhizinisi lakho nokuthi bakwenza kanjani lokhu emkhakheni wezohwebo.
Uma ufuna uhlelo lwe-CRM, ke . Uma udinga i-CRM noma i-ERP, funda ngokucophelela imikhiqizo yethu futhi uqhathanise amakhono ayo nezinjongo nezinjongo zakho. Uma unanoma yimiphi imibuzo noma ubunzima, bhala noma ushayele, sizokuhlelela isethulo se-inthanethi esisodwa - ngaphandle kwezilinganiso noma izinsimbi namakhwela.
, lapho, ngaphandle kokukhangisa, singabhali izinto ezisemthethweni ngokuphelele mayelana ne-CRM nebhizinisi.
Source: www.habr.com