Kulesi sihloko sizokwenza ukubuka kabanzi okungenzeka . Inguqulo entsha ye-PBX inikeza ukuthuthukiswa okuhlukahlukene kokuhlangenwe nakho kwamakhasimende nokwandisa ukukhiqiza kwabasebenzi. Ngesikhathi esifanayo, umsebenzi wonjiniyela wesistimu ogcina uhlelo ulula ngokuphawulekayo.
Ku-v16, sinwebe amathuba omsebenzi ohlanganisiwe. Manje uhlelo lukuvumela ukuthi ukhulume hhayi phakathi kwabasebenzi kuphela, kodwa futhi namakhasimende akho namakhasimende. Isixhumi esibonakalayo esisha sesikhungo sokuxhumana sengeziwe esikhungweni sezingcingo se-3CX esakhelwe ngaphakathi. Ukuhlanganiswa nezinhlelo ze-CRM nakho kunwetshiwe, amathuluzi amasha okuqapha ikhwalithi yesevisi angeziwe, okuhlanganisa ne-PBX Operator Panel entsha.
Isikhungo esisha sokuxhumana se-3CX
Ngemva kokuqoqa impendulo evela kumakhasimende angaphezu kuka-170000 emhlabeni wonke, sithuthukise imojula entsha yesikhungo sezingcingo kusukela phansi ekhiqiza kakhulu futhi ekwazi ukukala kangcono. Enye yezinto eziqanjiwe ezibalulekile i-call routing ngokufaneleka komsebenzisi. Umzila onjalo utholakala kuphela ezikhungweni zezingcingo ezikhethekile ezibizayo, futhi i-3CX ikunikeza ngenani elincane lezindleko zesixazululo esinjalo esivela kubancintisana nabo. Lesi sici sitholakala ku-3CX Enterprise Edition. Qaphela ukuthi umzila wezingcingo ngokweziqu kumane kuyisiqalo sokuthuthukiswa kwesikhungo socingo esisha se-3CX. Amathuba amasha ezikhungo zezingcingo "zangempela" azovela kuzibuyekezo ezilandelayo.
Namuhla, abathengi ngokuvamile abafuni ukushayela inkampani - kulula kakhulu ukuthi baxhumane nawe ngefasitela lengxoxo esizeni. Ngokucabangela izifiso zamakhasimende, sidale iwijethi entsha yesikhungo sokuxhumana evumela isivakashi sesayithi ukuthi sibhalele engxoxweni futhi size sikushayele ngesiphequluli! Kubukeka kanjena - opharetha abaqale ingxoxo bangashintshela ngokushesha ekuxhumaneni ngezwi, bese kuba nevidiyo. Lesi siteshi sokuxhumana ekugcineni siletha isevisi yamakhasimende ephezuluβngaphandle kokuphazamisa ukuxhumana phakathi kwekhasimende nesisebenzi sakho.
Iwijethi Yezokuxhumana Yewebhusayithi inikezwa mahhala nazo zonke izinhlelo ze-3CX (ngisho neyamahhala!). Inzuzo yewijethi yethu ngaphezu kwezinsizakalo zengxoxo ezifanayo zezinkampani zangaphandle ukuthi isivakashi sesayithi asidingi ukukufonela futhi ngocingo oluvamile - siqala engxoxweni futhi ngokushesha siqhubeke nezwi laso. Ama-opharetha akho akufanele afunde ukuxhumana kwezinsizakalo zezinkampani zangaphandle, futhi umlawuli wesistimu akufanele awasekele. Ngaphezu kwalokho, ulondoloza imali eningi enkokhelweni yanyanga zonke yezinsizakalo zokuxhumana zezinkampani zangaphandle zesayithi lakho.
Ukuxhuma iwijethi kusayithi bese wengeza ibhulokhi yekhodi kusayithi lakho (uma isayithi lingekho ku-WordPress, ). Bese ulungisa ukuxhumana ku-PBX, ukubonakala kwewindi lengxoxo, bese usho ukuthi imaphi amakhasi okufanele iwijethi ivele kuwo. Abasebenzisi bazothola imilayezo futhi baphendule izivakashi ngokuqondile nge-3CX Web Client. Qaphela ukuthi lobu buchwepheshe busesihlolweni se-beta futhi izici ezintsha zizongezwa ezibuyekezweni ezizayo.
Ku-3CX v16 siphinde sathuthukisa iseva . Izinhlelo ezintsha ze-CRM zengeziwe, futhi kuma-CRM asekelwe, ukuqoshwa kwezingcingo, izinketho ezengeziwe kanye nezidayeli ze-CRM (izidayeli) zivele. Lokhu kuvumela ucingo ukuthi luhlanganiswe ngokugcwele kusixhumi esibonakalayo se-CRM. Ukusekelwa kwamakholi aphumayo ngezidayeli ze-CRM okwamanje kusetshenziswa kuphela ku-Salesforce CRM, kodwa kuzofakwa kwamanye ama-CRM njengoba i-REST API ithuthuka.
Ukuze unikeze isevisi yekhwalithi, kubalulekile ukuqonda ukuthi amakhasimende akho ahlinzekwa kanjani. Ku-v16, kwenziwe ukuthuthukiswa okubalulekile kulokhu - Iphaneli entsha yohlelo lokuqapha izingcingo nezingxoxo. Ngaphezu kwalokho, imibiko ethuthukisiwe futhi yengeze ikhono lokufaka kungobo yomlando okurekhodiwe kwengxoxo. Abaphathi besikhungo sezingcingo kudala becela leli thuba!
Ideshibhodi Yesikhungo Sezingcingo entsha inikeza ukuqapha okulula kwemicimbi ngewindi le-pop-up elihlukile. Ngokuhamba kwesikhathi, izindlela ezintsha zokubonisa ulwazi zizokwengezwa kuyo, isibonelo, ibhodi yabaphambili yokuhlola opharetha be-KPI.
Ukubikwa kwezingcingo bekuyisixhumanisi esibuthakathaka ku-3CX ngokunembile ngenxa yesakhiwo sesikhungo samakholi esiphelelwe yisikhathi. Isakhiwo esisha sesevisi yomugqa ku-v16 sithuthukise kakhulu ikhwalithi yemibiko. Yebo, okuningi okungalungile namaphutha aye aqashelwa ngaphambili aselungisiwe. Ezibuyekezweni ezizayo, izinhlobo ezintsha zemibiko zizovela.
Ukuqoshwa kwezingxoxo zabasebenzisi kusetshenziswa kunoma yisiphi isikhungo socingo ukuze kulawulwe izinga lesevisi futhi, ngezinye izikhathi, njengoba kudingwa umthetho. Ku-v16, sisithuthukise kakhulu lesi sici. Yonke idatha emayelana nokurekhodwa kwekholi, okuhlanganisa isixhumanisi sefayela elilalelwayo lokurekhoda, manje isigcinwe kusizindalwazi. Ngaphezu kwalokho, isistimu iyaqaphela (ihumusha embhalweni isebenzisa izinsizakalo ze-Google) umzuzu wokuqala wokungena ngakunye - manje ungathola ngokushesha ingxoxo oyifunayo ngamagama angukhiye. Njengoba kushiwo, okurekhodiwe kwengxoxo kungafakwa kungobo yomlando ngaphandle . Inani elibucayi lokubhala alisadingi idiski yendawo enkulu. Lokhu akukuvumeli kuphela ukuthi usebenzise ukusingathwa kwe-VPS okushibhile, kodwa futhi kusheshisa kakhulu isipele nokutholwa kweseva ye-3CX.
UC kanye nokusebenzisana
Ku-v16, kuvele ubuchwepheshe obusha bokusebenzisana kwabasebenzi - okugcwele ngokuphelele , i-softphone yewebhu eyakhelwe ngaphakathi kanye nokuhlanganiswa kwe-CRM ephumayo. Siphinde sathuthukisa isixhumi esibonakalayo seklayenti lewebhu, sanweba amathuba ezingxoxo zebhizinisi nezinkomfa ngevidiyo.
Uhlelo olusha lisebenzisa inguqulo yakamuva ye-Microsoft Office API futhi isekela konke okubhaliselwe kwe-Office 365, kusukela ku-Business Essentials ebiza kancane. Ukuvumelanisa okusetshenzisiwe kwabasebenzisi be-Office 365 ne-3CX - ukwengeza noma ukususa abasebenzisi ku-Office 365 kudala futhi kususa izinombolo zesandiso ezihambisanayo ku-PBX. Ukuvumelanisa abathintwayo basehhovisi kusebenza ngendlela efanayo. Futhi ukuvumelanisa kwekhalenda kukuvumela ukuthi usethe ngokuzenzakalelayo isimo sesandiso se-3CX kuye ngesimo sakho ekhalendeni le-Outlook.
I-softphone yesiphequluli se-WebRTC ebitholakala ku-v15.5 njenge-beta manje isikhishiwe. Umsebenzisi we-3CX angashayela ngokuqondile esipheqululini, ngokunganaki i-OS nangaphandle kokufaka noma yiziphi izinhlelo zokusebenza zasendaweni. Ngendlela, ihlanganisa namahedisethi e-Sennheiser - inkinobho yokuphendula ucingo iyasekelwa.
Ukusebenza kwengxoxo kuthuthukiswe kakhulu ku-v16. Ingxoxo yezinkampani zamaselula isondela kuzinhlelo zokusebenza ezihamba phambili ezifana ne-WhatsApp. Ingxoxo ye-3CX inokusebenza okufanayo futhi isebenza ngendlela efanayo - kuzoba lula kubasebenzisi ukuyijwayela. Kube khona ukuthunyelwa kwamafayela, izithombe kanye ne-Emoji. Ukudlulisa umlayezo phakathi kwabasebenzisi nokugcinwa kwengxoxo kungobo yomlando kuzovela maduzane. Imibiko yengxoxo nayo izotholakala, isici esibalulekile sabaphathi besikhungo sezingcingo.
Isici ebesikuklayenti le-3CX le-Windows futhi besingekho kuklayenti lewebhu ukumiswa kwezinkomba ze-BLF ngumsebenzisi ngokuqondile. Ngenxa yalokho, abasebenzi bangakwazi ukufaka izinkomba ze-BLF ngokuzimela ngaphandle kokubandakanya umlawuli wesistimu. Manje isilungiselelo se-BLF sisebenza kuklayenti lewebhu. Futhi, ulwazi olwengeziwe mayelana nobhalisile lwengeziwe ekhadini lekholi le-pop-up. Ngamafuphi, manje sekulula kakhulu ukushintsha phakathi kwe-softphone yewebhu, ifoni ye-IP, nezinhlelo zokusebenza ze-Android ne-iOS.
3CX WebMeetings
Uma usasebenzisa imali ku-Webex noma ku-Zoom web conference, sekuyisikhathi sokuthuthela ku-3CX! I-MCU WebMeeting ithuthelwe kwingqalasizinda ye-Amazon. Lokhu kwenze kwaba nokwenzeka ukuqinisekisa ukwethembeka okuphezulu, ukwandisa ukudluliswa kwethrafikhi, nokuhlinzeka ngekhwalithi ephezulu kakhulu yevidiyo nomsindo ngenani elikhulu labahlanganyeli. Futhi qaphela ukuthi manje ukwabelana ngesikrini sakho akudingi ukufakwa kwesandiso sesiphequluli. Futhi esinye isici esisha - manje ababambiqhaza bangashayela engqungqutheleni yewebhu ye-WebRTC besuka kumafoni ajwayelekile - futhi babambe iqhaza ngezwi, ngaphandle kokusebenzisa i-PC kanye nesiphequluli.
Izici ezintsha zabalawuli
Impela, asikakhohlwa ngabalawuli besistimu. Ukuvikeleka okuthuthuke kakhulu nokusebenza kwe-PBX. Kangangoba besingakwazi ! Esinye isici esijabulisayo se-v16 yisevisi entsha - i-3CX Instance Manager, ekuvumela ukuthi ulawule wonke ama-PBX akho kusuka kusixhumi esibonakalayo esisodwa.
Kuzoba nenzuzo ethe xaxa ukuthi izinkampani ezincane zibambe i-PBX hhayi efwini, kodwa endaweni kudivayisi evamile ye-Raspberry Pi 3B+, ebiza cishe u-$50. Ukufeza lokhu, sehlise kakhulu i-CPU nezidingo zenkumbulo, futhi sethula i-v16 kumadivayisi e-Raspberry ARM angafuneki kakhulu kanye namaseva e-VPS ashibhe kakhulu.
I-3CX Instance Manager ikuvumela ukuthi uphathe endaweni eyodwa zonke izimo ze-PBX ezifakiwe. Lesi yisixazululo esihle sabahlanganisi - ozakwethu be-3CX namakhasimende amakhulu. Ungakwazi ukufaka izibuyekezo ngesikhathi esisodwa kuzo zonke izinhlelo, ukuqapha isimo sezinsizakalo, ukulawula amaphutha, njengokuntuleka kwesikhala sediski. Izibuyekezo ezilandelayo zizofaka ukuphathwa kweziqu ze-SIP namadivayisi axhunywe ngesevisi ye-3CX SBC, ukugadwa kwemicimbi yezokuvikela nokuhlola okukude kwekhwalithi yethrafikhi ye-VoIP.
Sihlala sisebenzela ubuchwepheshe bezokuphepha bokuxhumana kwezinkampani. I-3CX v16 yengeza isici sokuphepha esithokozisayo - uhlu lomhlaba wonke lwamakheli e-IP asolisayo aqoqwe kuwo wonke amasistimu e-3CX afakiwe emhlabeni. Bese lolu hlu luyahlolwa (amakheli e-IP abelwe avinjwe ngokuqinile) futhi adluliselwe emuva kuwo wonke amaseva e-3CX, kuhlanganise nesistimu yakho. Ngakho-ke, ukuvikelwa kwamafu okuphumelelayo kubaduni kuyasetshenziswa. Vele, zonke izingxenye ze-3CX zomthombo ovulekile zibuyekezwa ezinguqulweni zakamuva. Sicela uqaphele ukuthi ukusetshenziswa kwamasistimu aphelelwe yisikhathi anezinguqulo ezindala zezingxenye - isizindalwazi, iseva yewebhu, njll. kwandisa kakhulu ingozi yokuhlaselwa. Nokho, manje usungakwazi ukukhawulela ukufinyelela kusixhumi esibonakalayo se-3CX ngamakheli e-IP.
Phakathi kokunye okungenzeka kubaphathi, siphawula izibalo zephrothokholi ye-RTCP, esiza ekutholeni izinkinga ngekhwalithi yokuxhumana; ukukopisha isandiso - manje singadalwa njengekhophi yaleyo ekhona ngokushintsha amapharamitha ayisisekelo kuphela. Yonke i-interface ye-3CX ishintshelwe ekuhleleni ngokuchofoza okukodwa, futhi manje usungakwazi ukushintsha ukuhleleka kwezinkomba ze-BLF ngokuhudula nokuwisa.
Amalayisense nezintengo
Naphezu kwezintengo ezithengekayo kakade, sizibuyekeze zehla. I-3CX Standard edition yehle ngentengo ngo-40% (futhi inguqulo yamahhala inwetshiwe yaba izingcingo ezi-8 ngesikhathi esisodwa). Kwashintsha kancane etholakala ngezinguqulo ezahlukene. Osayizi bamalayisense abamaphakathi nabo bengeziwe, okuzokuvumela ukuthi ukhethe umthamo ophelele we-PBX wenhlangano ethile.
Osayizi belayisensi abengeziwe bazovumela ikhasimende ukuthi lingathengi ilayisense elikhudlwana, ngenxa nje yokuthi akusekho okumaphakathi okufanelekile. Qaphela ukuthi amalayisensi amaphakathi anikezwa kuphela njengamalayisense onyaka. Futhi, amalayisense anjalo anganwetshwa nganoma yisiphi isikhathi ngaphandle kwalokho okubizwa ngokuthi inhlawulo - umehluko wangempela kuphela phakathi komthamo okhokhwayo.
I-3CX Standard Edition manje isilungele kangcono amabhizinisi amancane angadingi Imigqa Yezingcingo, Imibiko, Nokurekhodwa Kwezingcingo. Izinkampani ezinjalo zizokhokha inani elincane lokushintshana ngocingo okuzenzakalelayo; ngaphandle kwalokho, I-Standard for 8 izingcingo kanyekanye manje isimahhala unaphakade. Sicela uqaphele ukuthi ama-PBX afakiwe e-Standard edition anokhiye wokuthengisa azoshintshela ku-Pro uma ethuthukela kunguqulo 16. Uma ungagculisekile ngalolu shintsho, yeka ukuthuthukela ku-v16.
Izici ze-Pro edition zihlala zinjalo. Kumalayisensi amancane naphakathi, intengo yehliswa ngo-20%! Ukuthuthukiswa okubalulekile - manje uma uthola ilayisense entsha (ukhiye) kusuka kuwebhusayithi ye-3CX, izosebenza njenge-Pro edition ezinsukwini zokuqala ezingu-40. Ucacisa umthamo welayisensi ngokwakho! Lokhu kuvumela iklayenti nozakwethu ukuthi bahlole ngokugcwele zonke izici ze-PBX. Khumbula ukuthi uma kuqhathaniswa ne-Standard edition, i-React Pro yengeza Imigqa Yezingcingo, imibiko, ukurekhodwa kwezingcingo, ukuhlanganiswa ne-Office 365 nezinye izinhlelo ze-CRM.
Kuhlelo lwe-Enterprise, siyaqhubeka nokwengeza izici izinkampani ezisebenzisa ukukhokha i-oda elikhulu kakhulu. Isibonelo, sengeze inketho yokuvimbela isisebenzi ekuvaleni ukurekhodwa kwengxoxo. Inketho elandelayo ecelwe isikhathi eside umzila wekholi kokuthi Imigqa Ngamakhono Omqhubi. Sikukhumbuza ukuthi yi-3CX Enterprise kuphela esekela iqoqo elakhelwe ngaphakathi le-telephony failover.
Uma sikhuluma ngezindleko eziphelele zobunikazi be-3CX, - manje inenzuzo eyengeziwe ikakhulukazi iminyaka emi-3. Ilayisense engapheli ibiza okufanayo namalayisense onyaka emi-3, kodwa ilayisense enjalo usayidinga iminyaka emi-2 (unyaka wokuqala ufakiwe ezindlekweni zelayisensi engapheli). Sicela uqaphele ukuthi amalayisense angu-4 no-8 ngesikhathi esisodwa manje asetholakala kuphela njengamalayisense onyaka.
Nakulokhu, sifuna ukukukhumbuza ukuthi ukubhalisa kuzibuyekezo (okusebenza kuphela kumalayisense angapheli) kuyifanele imali! Ngisho nokuthenga nje izitifiketi ze-SSL kanye nesevisi ye-DNS ethembekile izobiza kakhulu futhi kube nzima ukuyimisa kunokuvuselela ukubhalisa kwakho. Ngaphezu kwalokho, okubhaliselwe kunikeza izibuyekezo zakamuva zokuphepha, ezintsha , isevisi kanye nelungelo lokusebenzisa izinhlelo zokusebenza zama-smartphone (ngamanye amazwi, izinhlelo zokusebenza zeselula ezibuyekeziwe zingase ziyeke ukusebenza neseva ye-PBX endala).
Maduze sizokhipha i-v16 Update 1 ezofaka indawo ebuyekeziwe yokuthuthukiswa kwezwi , ekhiqiza imibhalo ku-C#. Ngaphezu kwalokho, kuzoba nokuthuthukiswa kwengxoxo nokusekelwa kolwazi lwe-SQL ukuze kutholwe ulwazi lokuxhumana ngezicelo ze-REST.
I-v16 Update 2 izofaka okubuyekeziwe ngokuqapha okumaphakathi kwamadivayisi akude (amafoni we-IP) asuka kukhonsoli yokuphatha ye-3CX (amafoni angafika ku-100 nge-SBC ngayinye). Kuzophinde kube nokusekelwa kobunye ubuchwepheshe be-DNS ukuze kwenziwe lula ukucushwa kwama-opharetha we-VoIP.
Izici ezihlelelwe ukufakwa ezibuyekezweni ezilandelayo: ukucushwa okwenziwe lula kweqoqo le-failover (ku-Enterprise edition), ukufaka amabhlogo ezinombolo ze-DID kusixhumi esibonakalayo seseva, i-REST API entsha yokuzenzela amakholi aphumayo, kanye nedeshibhodi entsha ye-KPI ama-call centre agents (Ibhodi yabaphambili).
Nasi isifinyezo esinjalo. , , jabulela!
Source: www.habr.com