Ingabe uyawathanda ama-KPI? Ngicabanga ukuthi ngeke. Kunzima ukuthola umuntu ongazange ahlupheke nge-KPI ngendlela eyodwa noma enye: othile akazange afinyelele izinkomba ezihlosiwe, othile wayebhekene nokuhlola okuzimele, futhi othile wasebenza, wayeka, kodwa akakwazanga ukuthola ukuthi ahlanganisani. .ama-KPI afanayo inkampani eyayisaba ngisho ukuwasho. Futhi kubonakala sengathi kuyinto enhle: inkomba ikutshela umgomo wenkampani, wenza konke ukuze uyifinyelele, futhi ekupheleni kwenyanga uthola ibhonasi noma enye ibhonasi. Umdlalo osobala, ukubheja okufanelekile. Kodwa cha, ama-KPIs aphenduke isilo esibi nesixakile, esizama ngaso sonke isikhathi ukukhuthaza abanganaki, kodwa ngesikhathi esifanayo abanikezi lutho abasebenzi abakhulu. Kukhona okungalungile ngalezi zinkomba!
Ngiyashesha ukukwazisa: uma ungawathandi ama-KPI, inkampani yakho ayazi ukuthi alungiswa kanjani. Hhayi-ke, noma ungumthuthukisi.
Lapho inkampani isetha bonke abasebenzi KPI efanayo
Umshwana wokuzihlangula. Lesi sihloko siwumbono womuntu siqu wesisebenzi, okungenzeka ukuthi uhambisane noma ungahambisani nesimo senkampani.
Ama-KPI ayadingeka. Ichashazi
Okokuqala, ngizokwenza ukwehliswa kwengoma futhi ngichaze isikhundla sami ngokusekelwe kokuhlangenwe nakho. Ama-KPI ayadingeka ngempela, futhi kunezizathu zalokhu.
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Eqenjini elikude, elisabalalisiwe, noma elizimele lodwa, i-KPI iyindlela yokudlulisela hhayi kuphela imisebenzi esisebenzini, kodwa nokuhlola ukusebenza. Ilungu leqembu ngalinye lingakwazi ukubona ukuthi liphuthuma ngokushesha kangakanani emgomweni futhi lilungise umthwalo walo wokusebenza futhi liphinde labe imizamo.
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Izisindo zezinkomba ze-KPI zibonisa ngokucacile ukubaluleka kwemisebenzi futhi abasebenzi ngeke besakwazi ukwenza imisebenzi elula kuphela noma leyo abayithandayo kuphela.
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I-KPI iyivektha esobala nengaqondakali yokunyakaza kwabasebenzi ngaphakathi kwenkampani: unecebo, usebenza ngalo. Khetha amathuluzi, izindlela nezindlela, kodwa yiba nomusa ngokwanele ukuze usondele emgomweni ngangokunokwenzeka.
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Ama-KPI ahlanganisiwe futhi anikeza umphumela omncane wokuncintisana ngaphakathi kwenkampani. Ukuncintisana okuhle eqenjini kuyisa ibhizinisi ekwenzeni inzuzo.
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Ngenxa ye-KPI, inqubekelaphambili yomsebenzi ngamunye ibonakala, ukungezwani phakathi kweqembu kuyalungiswa, futhi ukuhlolwa komsebenzi wawo wonke umuntu kuthatha ifomu elisobala, elisekelwe ebufakazini.
Yebo, konke lokhu kusebenza kuphela uma ama-KPI akhethiwe ehlangabezana nenani lezidingo.
Ikuphi, umugqa wokujwayelekile we-KPI?
Nakuba lesi sihloko siwumbono womuntu siqu, ngisazophawula izizathu zesithakazelo esijulile esihlokweni se-KPI. Iphuzu liwukuthi ekukhululweni kuvele imojuli yokubala ye-KPI ethuthukisiwe: manje ingenile Ungakha izinkomba zanoma iyiphi inkimbinkimbi nganoma yikuphi ukuhlola nezisindo. Lokhu kulula futhi kunengqondo: I-CRM irekhoda zonke izenzo nezimpumelelo (izinkomba) zesisebenzi ngasinye senkampani, futhi ngokusekelwe kuzo, amanani e-KPI abalwa. Sesibhale izindatshana ezimbili ezinkulu ngalesi sihloko, zaziyizifundiswa futhi zingathí sina. Lesi sihloko sizothukuthela ngoba izinkampani ziphatha ama-KPI njengesanqante, induku, umbiko, okusemthethweni, njll. Futhi lokhu, okwamanje, ithuluzi lokuphatha futhi into epholile yokulinganisa imiphumela. Kodwa ngasizathu simbe, kuba mnandi kakhulu kuwo wonke umuntu ukwenza ama-KPI abe isikhali sokucekela phansi ugqozi nokucindezelwa komoya wabasebenzi.
Ngakho-ke, ama-KPI kufanele alinganiseke, anembile, afinyeleleke - wonke umuntu uyakwazi lokhu. Kodwa akuvamile ukuthi kuthiwe izinkomba ze-KPI kumele kuqala zanele. Asihambe ngephuzu ngephuzu.
Lokhu akufanele kube isethi yezinkomba ezingahleliwe
Izinkomba kufanele zisekelwe kuphrofayela yebhizinisi, izinhloso zenkampani kanye namakhono abasebenzi. Konke lokhu kufanele kubekwe ngokucacile emibhalweni yohlelo lwe-KPI (okumele nje ukhulume nabo bonke abasebenzi). Beka eqhulwini izinjongo okufanele zifinyelelwe, ukubeka ngayinye yazo isigaba sayo sokubaluleka kusetshenziswa izikali ze-KPI, thuthukisa izinkomba zomuntu ngamunye ngomsebenzi ngamunye noma eqenjini labasebenzi. Awukwazi ukwenza okulandelayo:
a) Ama-KPI ayezimele, okungukuthi, ukusetshenziswa kwe-KPI ngayinye yesisebenzi esisodwa kwakuzothonywa umsebenzi wabanye abasebenzi (1 yakudala: umakethi ukhiqiza umkhondo, futhi i-KPI yakhe iyivolumu yokuthengisa, uma umnyango wezokuthengisa ungasebenzi kahle, ukukhangisa kuyahlupheka, okungakwazi ukuthonya ozakwabo nganoma iyiphi indlela; 2 yakudala: Ama-KPI womhloli afaka isivinini sokulungiswa kweziphazamisi, naye angenalo nhlobo umthelela kukho.);
b) Ama-KPI aphindwa ngobumpumputhe kubo bonke abasebenzi (“asenze ukuqaliswa kohlelo lokuthengisa kube i-KPI kuyo yonke inkampani ethuthukisayo” - lokho akunakwenzeka, kodwa ukwenza izinga lokufezwa komgomo ofanayo kube isizathu sokuthola amabhonasi kungenzeka kakhulu) ;
c) Ama-KPI abe nomthelela kwikhwalithi yomsebenzi, okungukuthi, ukukalwa komthamo kungaba yingozi ekuhloleni kwekhwalithi.
Lokhu akufanele kube i-matrix enokuhlola okuzimele
Kwafika engqondweni kamatikuletsheni we-KPI womsebenzi wami wokuqala - ukunqoba kokungabi nanjongo nokuzithoba, lapho abasebenzi banikezwa amamaki amabili okuziphatha (banikezwa -2 "ngokuziphatha enkampanini" futhi ibhonasi yehliswa ngokushesha ngo-70% ). Yebo, ama-KPI ahlukile: ayakhuthaza noma ayasabisa, ayagcwaliseka noma akhushulwe ngendlela eqanjiwe, enza ibhizinisi liphole ngendlela engafinyeleleki noma licwilise inkampani ngokuphelele. Kodwa inkinga ayikho kuma-KPI, kodwa isengqondweni yalabo bantu abasebenzisana nawo. Ama-KPI abalulekile yilawo ahlanganiswe nezici "zokuhlola", njengokuthi: "ukuzimisela ukusiza ozakwethu," "ukubambelela ezimisweni zebhizinisi," "ukwamukela isiko lebhizinisi," "okugxile emiphumeleni," "ukucabanga okuhle." Lokhu kuhlola kuyithuluzi elinamandla ezandleni zabahloli, okuhlanganisa nomnyango wakwa-HR. Maye, ngokuvamile ukuba khona kwama-KPI anjalo kuguqula lonke uhlelo lube yithuluzi lokuxabana kwezinkampani, indlela yokuletha abasebenzi abafanele futhi ihlukanise nalabo abangenanzuzo (akubona abasebenzi ababi njalo).
Ngenxa yokuba khona kokuhlola okuzimele ku-KPI (imvamisa isistimu yamaphuzu noma +- izikali), isixazululo esisodwa kuphela esingaba khona: akufanele zibe kunoma yiluphi uhlobo. Uma ufuna ukukhuthaza izimfanelo zomuntu siqu, thula i-gamification kuphothali yebhizinisi, imali yangaphakathi, izitikha, izisonga zikaswidi, ngisho nezinkinobho zokunikeza. I-KPI imayelana nezinjongo zebhizinisi nokusebenza. Ungavumeli ukwakhiwa kweqembu enkampanini yakho elinemindeni eklanywe ngokucacile elizolwa ngaphezu kokuholela inkampani yakho emigomweni yayo.
Amabhizinisi amancane adinga ama-KPI. Lonke ibhizinisi lidinga ama-KPI
Ngizokhuluma iqiniso: Angivamile ukubona ama-KPI emabhizinisini amancane; ngokuvamile ukuqaliswa kwesistimu yezinkomba zokusebenza kuqala ngamabhizinisi aphakathi nendawo. Ebhizinisini elincane, ngokuvamile kuba nohlelo lokuthengisa futhi yilokho. Lokhu kubi kakhulu ngoba inkampani ilahlekelwa umbono wezinkomba zokusebenza kanye nezici ezinomthelela kuzo. Inqwaba enhle yamabhizinisi amancane: + KPI, njengoba idatha izoqoqwa ngokusekelwe kumakhasimende amasha, ukuthengiselana nemicimbi, futhi ama-coefficients nawo azobalwa ngokuzenzakalelayo. Lokhu ngeke kwenze izinqubo zejwayelo zihlangane, kodwa futhi kuzokonga isikhathi sokugcwalisa imibiko ehlukahlukene. Uma ufuna ukwazi ukuthi ulenza kanjani le nqwaba ingabizi, ilula futhi isebenze, (ibhonasi ngaphakathi) - uzothintwa.
Ama-KPI ahlobene eduze nezinqubo zebhizinisi
Kunzima kakhulu ukwethula ama-KPI ngokumelene nesizinda sezinqubo ezingalawulwa, ngoba awukho umbono ohlelekile wemigomo nemiphumela efiselekayo. Ngaphezu kwalokho, ukungabikho kwezinqubo zebhizinisi enkampanini kubeka ngokushesha izinto eziningi ekukhiqizeni umsebenzi: izikhathi zokugcina eziphuthelwe, ukulahlekelwa yilabo abanomthwalo wemfanelo, ukuthunywa okufiphele, ukudluliselwa kwemisebenzi kusisebenzi "esidonsela wonke umuntu" (futhi sizokwenza kuphela gcwalisa ama-KPI ngokwezinga lokugcwala kwemisebenzi nokukhathala ).
Indlela efanele: buyekeza izinqubo zebhizinisi (okungukuthi ukubuyekezwa, ngoba empeleni wonke umuntu unazo, kodwa ezifundeni ezahlukene) → faka lapho kuqalwa khona ukuqoqa zonke izinkomba zomsebenzi wokusebenza → ngokuzenzakalela izinqubo zebhizinisi ku-CRM → sebenzisa ama-KPI (kungcono futhi ku-CRM, ukuze izinkomba zibalwe ngokuzenzakalelayo, futhi abasebenzi babone ukuqhubeka kwabo futhi baqonde ukuthi uhlelo lwabo lwe-KPI luquketheni) → bala ama-KPI kanye neholo elizenzakalelayo.
Ngendlela, senze zonke lezi zinyathelo ku-RegionSoft CRM yethu. Bona ukuthi sakha kanjani ama-KPI alula futhi ayinkimbinkimbi (athuthukisiwe). Vele, ngiyakwazi ukusebenza kwawo wonke ama-CRM emhlabeni, kodwa amanye amasistimu angama-15-20, kodwa ngingasho ngokuphepha: umshini uhlukile. Kulungile, ukuziqhayisa ngokwanele, ake sixoxe ngesihloko kabanzi.
Ukusethwa kwe-KPI eyisisekelo
Ukusethwa okuthuthukisiwe kwe-KPI
Lolu uhlobo lokuqapha abasebenzi bezinkampani ezisebenza ku-RegionSoft CRM abalubona phambi kwabo. Le deshibhodi elula nebonakalayo ikuvumela ukuthi uhlole ukuqhubeka komsebenzi wakho futhi ulungise usuku lwakho lokusebenza. Umphathi angakwazi futhi ukubuka ukusebenza kwazo zonke izisebenzi futhi ashintshe amaqhinga okusebenza phakathi nenkathi ethile, uma kunesidingo.
Ungasebenza ngokuphelele futhi ungatholi i-KPI eyodwa
Ngokuyisisekelo, lesi isishayo sabasebenzi abangafuni ukuphelela abaletha imisebenzi yabo ekupheleleni futhi bachithe isikhathi esiningi kukho. Kodwa indaba efanayo ivamile cishe kuwo wonke umuntu: unganikeza isevisi enhle kakhulu kumakhasimende amabili azoletha ama-ruble ayizigidi ezingu-2,5 lilinye, kodwa ngesikhathi esifanayo angahlangabezani nanoma iyiphi indinganiso yesikhathi sesevisi. Ngendlela, "sibonga" ama-KPI anjalo ukuthi sonke sivame ukuthola isevisi engafanele evela ezisekelweni zokukhangisa, ama-ejensi okukhangisa, ama-opharetha we-telecom nezinye izinkampani "ekusakazweni": banezinkomba ezinquma i-premium, futhi inenzuzo eyengeziwe ukuze bavale umsebenzi kunokuba bafinyelele ekugcineni kwesixazululo Izinkinga. Futhi lolu uchungechunge lwamaphutha olubi kakhulu, ngoba ama-KPI wabaphathi bezinga eliphezulu aboshelwe kuma-KPI asezingeni eliphansi futhi akekho ofuna ukulalela isicelo sokulungisa ikhadi lamaphuzu. Kodwa ngeze. Uma ungomunye wabo, qalisa isibuyekezo, ngoba ngokushesha noma kamuva ukuphishekela amabhonasi nama-coefficients kuzophumela engxoxweni yezikhalazo zamakhasimende (okuyiqiniso, ene-KPI yayo) futhi konke kuzoba okungajabulisi futhi kube nzima lungisa.
Kungenxa yalesi sizathu ukuthi kungcono ukusetha izinhlobo eziningana ze-KPIs, isibonelo, uhlelo lwenani lamathikithi (amakhasimende), imali engenayo, imali engenayo ngeklayenti ngalinye, njll. Ngakho-ke, uzokwazi ukubona ukuthi iyiphi ingxenye yomsebenzi eletha imali engenayo kakhulu, iyiphi ingxenye ehlehlayo nokuthi kungani (ngokwesibonelo, ukwehluleka okungapheli ukufeza uhlelo lwamakhasimende amasha kungabonisa kokubili ukumaketha okubuthakathaka nokuthengisa okubuthakathaka, lapha eminye imibiko izoba ukukusiza - okufana nephrofayili yokuthengisa yesikhathi kanye nefaneli yokuthengisa).
I-KPI isifinyezo senkathi, hhayi ukulawula okuphelele
I-KPI ayikaze imayelana nokulawula nhlobo. Uma abasebenzi bakho begcwalisa amashidi ansuku zonke/amasonto onke abonisa ukuthi umsebenzi ngamunye uthathe isikhathi esingakanani, lokhu akuyona i-KPI. Uma abasebenzi bakho belinganisa omunye nomunye esikalini sika -2 ukuya +2, leyo akuyona i-KPI. Ngendlela, lokhu futhi akukona ukulawula, ngoba yonke imisebenzi kanye nesikhathi sabo sibhalwa ngaphandle kwesibhakabhaka, ukuze nje sisakaze amahora angu-8, futhi ukuhlolwa kozakwethu kunikezwa into enjengale: "O, uVasya noGosha baphuze ubhiya mina, abafana abahlekisayo, +2 kubo” , “Ngahlupheka, uMasha wangenzela imisebenzi emikhulu engu-4, kodwa wayenobuso obugwegwile, makube njalo, ngizomnika u-0, ngizoba nesihe, hhayi a-2.”
I-KPI iwukuhlola kuphela impumelelo noma ukungafezeki kwezinkomba zangempela ezilinganisekayo ezihlangabezana nezinjongo zebhizinisi. Ngokushesha nje lapho ama-KPI ephenduka induku, aphenduka inhlamba, ngoba abasebenzi bazojaha inombolo enhle kakhulu futhi “ecebile”; ngeke kube nomsebenzi wangempela kwezinye izindawo.
Ama-KPI akufanele ahlukumeze abasebenzi
Ngokuvamile kwenzeka kanje: ekupheleni kwenyanga, amafayela amakhulu e-Excel anamathebhu angu-4-5 athunyelwa kubasebenzi, lapho kufanele babhale phansi ama-KPI abo futhi bagcwalise izinkambu ezithile. Uhlobo olukhethekile lokuhlushwa:
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bhala phansi umsebenzi wakho ngamunye futhi uwunikeze amaphuzu (ama-slackers akhukhumele ngokwengqondo anqoba kwabazigxekayo);
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hlola ozakwenu;
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hlola umoya webhizinisi wenkampani;
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bala i-coefficient yakho futhi uma iphakeme kakhulu noma ingaphansi kunesilinganiso sezikhathi ezidlule, ekuphawuleni kweseli enenani bhala incazelo yokuthi kungani lokhu kwenzekile (futhi "ngisebenze kahle ngoba ngibe nenhlanhla" kungasebenzi) futhi uhlelo lokulungisa inkinga esikhathini esizayo (“Ngeke ngiphinde ngisebenze kahle”).
Ngithemba ukuthi manje akekho ozothatha lokhu okuhlangenwe nakho kwangempela njengomhlahlandlela wesenzo.
Ngakho-ke, ama-KPI kufanele abonakale, afinyeleleke futhi abe sobala kubasebenzi, kodwa abasebenzi akufanele baqambe amanga lapho begcwalisa amatafula, bakhumbule imisebenzi yabo futhi babuyisele amavolumu aqediwe ngokusho kwemibhalo nezinkontileka, bazibala izinkomba zabo, njll. U-2020 yisikhathi esifanele ukubalwa kwe-KPI okuzenzakalelayo. Ngaphandle kokuzenzakalela, uhlelo lwezinkomba zokusebenza ezibalulekile lungase lungathembeki nje kuphela, kodwa futhi lube yingozi, ngoba izinqumo zangempela eziyiphutha zizokwenziwa ngokusekelwe ezinombolweni eziqanjiwe kanye nezikolo.
I-KPI akulona lonke uhlelo lokugqugquzela, kodwa ingxenye yalo
Mhlawumbe leli iphutha elivame kakhulu - kucatshangelwa ama-KPI kuphela njengohlelo lonke lokugqugquzela. Futhi, lokhu kuyinkomba nje yokusebenza. Yebo, i-KPI ihlanganisa izici zemihlomulo kanye namabhonasi ayisisekelo kubasebenzi, kodwa uhlelo lokugqugquzela luhlala luyinhlanganisela yezindlela ezibonakalayo nezingaphatheki zomvuzo. Lokhu kuhlanganisa isiko lebhizinisi, ukusebenza kalula, ubudlelwano eqenjini, amathuba emisebenzi, nokunye. Mhlawumbe kungenxa ngqo yokuhlonzwa kwale miqondo lapho ama-KPI ahlanganisa khona izinkomba zomoya webhizinisi nokusizana. Lokhu, kunjalo, akulungile.
Futhi manje ngizodala umsindo wokungeneliseki kubafundi, kodwa umehluko obalulekile phakathi kwesistimu yokugqugquzela kanye nohlelo lwe-KPI ukuthi ugqozi kufanele luthuthukiswe futhi lusetshenziswe ngochwepheshe bakwa-HR, futhi i-KPI ingumsebenzi womphathi nezinhloko zeminyango, abathintekayo. bazi kahle kokubili izinjongo zebhizinisi kanye namamethrikhi amakhulu izimpumelelo zabo. Uma ama-KPI enkampani yakho akhiwe ngabakwa-HR, i-KPI yakho izobukeka kanjena:
Kuhle, kodwa angazi ukuthi kuyini futhi angazi ukuthi ngingayikhiqiza kanjani
I-KPI kufanele ithethelelwe; izinombolo eziphuma emoyeni zizoholela ezingxabanweni
Uma wazi ukuthi abasebenzi bakho ngokwesilinganiso bakhipha izibuyekezo ezimbili ngenyanga, lungisa iziphazamisi ezingu-500 futhi udayisele amaklayenti angu-200, khona-ke uhlelo lokukhishwa okungu-6 kanye namaklayenti angu-370 ngeke lube ngokoqobo - lokhu kuwukwandiswa okukhulu kwesabelo semakethe kanye nomthwalo omkhulu ekuthuthukisweni. (izimbungulu) -futhi izoba mkhulu ngokuphindwe kathathu). Ngendlela efanayo, awukwazi ukubeka umgomo ophezulu wemali engenayo uma kunokuma okujulile ezweni, futhi imboni yakho iphakathi kwezimile kakhulu. Ukwehluleka okukhulu ukufeza uhlelo kuzokwehlisa abasebenzi futhi kubenze bangabaze bona kanye nempumelelo yabaphathi bakho.
Ngakho-ke, ama-KPI kufanele:
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ukuhlangabezana ngokunembile nemigomo yebhizinisi;
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faka kufomula yokubala kuphela amamethrikhi akhona futhi athathwa yinkampani;
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zingaqukathi ukuhlola okuzimele kanye nezici;
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bonisa i-vector yesikhuthazo esikhundleni sokujezisa;
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xhumanisa namanani wangempela wezinkomba ezikhathini ezimbalwa;
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khula kancane;
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ushintsho uma imigomo noma izinqubo zebhizinisi zishintshile, ama-KPI wefa mabi izikhathi ezingamakhulu kunekhodi yefa.
Uma abasebenzi becasulwe yi-KPIs futhi bephika ngokunengqondo ukuthi kungenzeka ukuhlangabezana nezinkomba ezithile, kufanelekile ukuzilalela: ngokuvamile emkhakheni, izici ezithile zokufeza uhlelo zibonakala kakhulu kunesihlalo sokuphatha (kodwa lokhu kusebenza ikakhulukazi phakathi nendawo. namabhizinisi amakhulu).
Uma i-KPI inganele, ngokushesha noma kamuva abasebenzi bayofunda ukuzivumelanisa nayo futhi umphumela uyoba ukukhwabanisa, noma ngisho nokukhwabanisa okusobala. Isibonelo, kukhona ukuxhumana okuwumgunyathi kwepasipoti eyodwa evela ku-opharetha be-telecom noma izilinganiso zamakhasimende mbumbulu ezivela kusekelo lobuchwepheshe. Lokhu akwehli kahle ebhizinisini.
Azikho izifanekiso ezenziwe ngomumo zama-KPI
Ku-inthanethi nakubabonisi ungathola okunikezwayo ukuze uthengise amasethi ama-KPI asevele enziwe. Ezimweni ezingu-90%, lawa amafayela e-Excel afanayo engiwashilo ngenhla, kodwa amele ukuhlaziywa kweqiniso lohlelo lwanoma iyiphi inkampani. Ngeke babe nezinkomba ezihambisana nezinjongo nezinjongo zakho. Amafayela anjalo angamazibuthe aholayo ukuze uxhumane nochwepheshe ukuze uthuthukise uhlelo lwe-KPI. Ngakho-ke, angikukhuthazi ngempela ukuthi uthathe izifanekiso zabanye abantu futhi uzisebenzise ukubala izinkomba zokusebenza ezibalulekile zabasebenzi bakho. Ekugcineni, yingakho ziyisihluthulelo, futhi azifani futhi aziyona yonke indawo.
Yebo, ukwakha uhlelo lwe-KPI kuthatha isikhathi, kodwa uma usukwenzile, uzozisindisa ezinkingeni eziningi nabasebenzi futhi uzokwazi ukuphatha ngokulinganayo kokubili iqembu ehhovisi kanye nabasebenzi ukude.
Akufanele kube nezinkomba eziningi ze-KPI
Ngokufanelekile - kusuka koku-3 kuye ku-10. Inani elikhulu lama-KPI lihlakaza ukugxila kwabasebenzi emigomweni futhi linciphisa ukusebenza kahle komsebenzi. Ikakhulukazi awasebenzi awasho lutho, ama-KPI avamile akaboshelwe ezinqubweni ezinkulu, kodwa enanini lamashidi ezinkontileka, imigqa yombhalo, inombolo yezinhlamvu, njll. (le thesis ingaboniswa ngomqondo “wekhodi yamaHindu” noma “Glitch”, lapho e-India phakathi nawo-80s kwakuyisiko ukukhokhela abahleli bohlelo inani lemigqa yekhodi ebhaliwe. Lokhu kwaholela eqinisweni lokuthi ikhwalithi yekhodi yahlupheka, yaba njenge-noodle, into-non-oriented, enezimbungulu eziningi).
Ezinye izinkomba ze-KPI kufanele zihlobane nomsebenzi ngamunye wesisebenzi noma umnyango, kanti ezinye kufanele zihlangane, zifane kuyo yonke inkampani (isibonelo, inani leziphazamisi ezitholiwe liwuphawu lomuntu ngamunye, futhi imali engenayo iwukuzuzwa kwayo yonke iminyango njenge ephelele). Ngale ndlela, izinhloso ezifanele zenkampani zidluliselwa kubasebenzi, futhi bayaqaphela ukuthi ukulingana sekusungulwe ngaphakathi kwenkampani phakathi komsebenzi ngamunye kanye neqembu.
Yebo, kukhona ngempela ubungcweti lapho kunzima noma kungenzeki nhlobo ukusebenzisa ama-KPI
Laba ngochwepheshe bokudala, abathuthukisi, abahleli bezinhlelo, abacwaningi, ososayensi, njll. Umsebenzi wabo unzima ukuwukala ngamahora noma imigqa, ngoba umsebenzi wobuhlakani obuphezulu ohambisana nokuchazwa okujulile kwemininingwane yomsebenzi, njll. Ama-KPI akhuthazayo angasetshenziswa kubasebenzi abanjalo, isibonelo, amabhonasi uma inkampani ihlangabezane nohlelo lwayo lwemali engenayo, kodwa ama-coefficients angawodwana kubo ayisinqumo esiphikisana kakhulu nesinzima.
Ukuze uqonde imiphumela yangempela yokwethulwa kwama-KPI emisebenzi enjalo, bheka isimo sokunakekelwa kweziguli ezingalalisiwe ezweni lethu (hhayi kwelethu kuphela). Kusukela odokotela baqala ukuba nezindinganiso zesikhathi esidingekayo ukuze bahlole isiguli, bagcwalise izincwadi, nezinye iziqondiso ezibalulekile zokuziphatha ezigulini, imitholampilo yomphakathi isiphenduke igatsha lesihogo. Ngokuphathelene nalokhu, imitholampilo yangasese yabonakala inekhono kakhulu; babeka ama-KPI, kodwa ngesikhathi esifanayo banikeze isiguli isikhathi esibekiwe, okungukuthi, okokuqala, basebenzela ukwethembeka kwesiguli ngisho nothando lwesiguli. umtholampilo kanye nodokotela abathile. Futhi ngalesi simo, uhlelo lwemali engenayo nokuvakasha luzofezeka ngokwalo.
Isisebenzi siza enkampanini ukuze sishintshisane ngolwazi nolwazi lwaso ukuze sithole imali, kanti ulwazi nesipiliyoni kufanele kulethe umphumela othile osuselwe ezinhlosweni zebhizinisi. Ukubeka izinhloso ze-KPI phambi kwakhe akuyona into embi, emelene nokwethembeka kanye ne-scoundrel. Ngokuphambene nalokho, ngokuthuthukiswa okufanele kwesistimu yezinkomba ezibalulekile, isisebenzi sibona isiqondiso okufanele sihambe ngaso futhi singakhetha lapho ulwazi lwaso luzosebenza khona kakhulu futhi umsebenzi wakhe uzophumelela.
Ngeshwa, i-KPI akuyona ukuphela kwebhizinisi umphakathi wamabhizinisi okwazile ukulifaka amadimoni futhi libe yisikhali sokusabisa. Lokhu akulungile, njengoba i-KPI, njenge-CRM, ERP, kanye neshadi le-Gantt, iyithuluzi elikahle lokuphatha nengxoxo phakathi kwabasebenzi nabaphathi babo. Ama-KPI asebenza kahle uma ehlakaniphile. Ngakho-ke, konke kusezandleni zakho. Ngokwami, ngibona inhlanganisela efanelekile ye-CRM, i-automation yokuthengisa kanye ne-KPI ezenzakalelayo yamabhizinisi amancane naphakathi. Manje, ezimeni zokungaqiniseki kwe-Covid-economic, le nhlanganisela ingalungisa kabusha iqembu futhi iqale kabusha ibhizinisi. Kungani kungenjalo?
Source: www.habr.com