Izolo sishicilele ku-Habré kulabo abangathanda ukuqonda i-ITSM - izitayela zokufunda namathuluzi. Namuhla siqhubeka nokukhuluma ngendlela yokuhlanganisa i-ITSM ezinqubweni zebhizinisi zenkampani, futhi yiziphi amathuluzi amafu angasiza kulokhu.
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Utholani kulokhu
Indlela evamile yokuphatha iminyango ye-IT ibizwa ngokuthi indlela “esekelwe kwizinsiza”. Ngamagama alula, kuhilela ukugxila ekusebenzeni namaseva, amanethiwekhi nezinye ihadiwe - "izinsiza ze-IT". Ngokuqondiswa yilo modeli, umnyango we-IT uvame ukulahlekelwa ukunaka lokho okwenziwa eminye iminyango, futhi awusekelwe ezidingweni zabo "zabasebenzisi" kanye nezidingo zamakhasimende enkampani, kodwa uvela ngakolunye uhlangothi - kusuka kuzinsiza.
Enye indlela yale ndlela yokuphatha i-IT i-ITSM (IT Service Management). Lena indlela yesevisi ephakamisa ukungagxili kubuchwepheshe nehardware, kodwa kubasebenzisi (okungaba kokubili abasebenzi benhlangano namakhasimende) kanye nezidingo zabo.
Indlela abamele i-IBM, le ndlela yenza kube nokwenzeka ukunciphisa izindleko zokusebenza nokuthuthukisa izinga lezinsizakalo ezihlinzekwa umnyango we-IT.
Ngabe i-ITSM inikela ngani ekusebenzeni?
Indlela yokusebenza ye-ITSM yenza umnyango we-IT ube umhlinzeki wesevisi weminye iminyango yenhlangano. Iyayeka ukuba yisici esiwusizo esinesibopho sokugcina impilo yengqalasizinda ye-IT: amaseva angawodwana, amanethiwekhi nezinhlelo zokusebenza.
Inkampani yenza ngokusemthethweni izinsiza efuna ukuzithola emnyangweni we-IT bese idlulela kumodeli yokuhlinzeka ngamakhasimende. Ngenxa yalokho, ibhizinisi liqala ukwethula izidingo zalo zezinsizakalo, lidale izinkinga nezinselelo abasebenzisi ababhekana nazo. Futhi umnyango we-IT ngokwawo uyanquma ukuthi yiziphi izindlela zobuchwepheshe zokwanelisa lezi zidingo.
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Ngokuvamile, ingqalasizinda yenkampani ihlukaniswe yaba izinsizakalo ezihlukene ezenza imisebenzi ethile yebhizinisi ngokuzenzakalelayo. Ukuphatha lezi zinsizakalo, kusetshenziswa izinkundla zesoftware ezikhethekile. Okudume kakhulu emakethe ye-ITSM uhlelo lwamafu we-ServiceNow. Iminyaka eminingana manje ku-quadrant ye-Gartner.
Singaphakathi"»Sizibandakanye ekuhlanganisweni kwezixazululo ze-ServiceNow.
Sizokutshela ukuthi ungabhekana kanjani nokuhlanganiswa kwe-ITSM enkampanini. Sizokwethula izinqubo ezimbalwa zebhizinisi, i-automation yazo ekuvumela ukuthi wenze umsebenzi weminyango ye-IT nowengeziwe. Sizophinde sikhulume ngamathuluzi enkundla ye-ServiceNow akusiza ukuthi wenze lokhu.
Ungaqala kuphi nokuthi yimaphi amathuluzi akhona
. Lena inqubo enesibopho sokubala izimpahla ze-IT kuwo wonke umjikelezo wabo wokuphila: kusukela ekutholeni noma ekuthuthukisweni kuya ekucishweni. Impahla ye-IT kuleli cala ihlanganisa izinhlobo ezahlukene zesofthiwe ne-hardware: ama-PC, ama-laptops, amaseva, izinto zehhovisi, izinsiza ze-inthanethi. Ukuzenzakalela kokuphathwa kwempahla kuvumela inkampani ukuthi isebenzise izinsiza ngendlela efanele futhi ibikezele izidingo.
Izinhlelo zokusebenza ezimbili ze-ServiceNow zingasiza kulo msebenzi: Isevisi Yokutholwa kanye Nemephu. Eyokuqala ithola ngokuzenzakalelayo futhi ihlonze amafa amasha (isibonelo, amaseva axhunywe kunethiwekhi yezinkampani) futhi ifaka ulwazi mayelana nazo kusizindalwazi esikhethekile (esibizwa ngokuthi ).
Okwesibili, ichaza ubudlelwano phakathi kwezinsizakalo kanye nezakhi zengqalasizinda okwakhiwa kuzo lezi zinsizakalo. Ngenxa yalokho, zonke izinqubo emnyangweni we-IT kanye nenkampani ziba sobala kakhulu.
Sikhulume ngendlela yokuphatha impahla nokusebenza ngalezi zicelo ezimbili kubhulogi yethu yebhizinisi - kukhona umhlahlandlela osebenzayo onemininingwane lapho ( и ). Kuyo sithinte zonke izigaba zokuqalisa: kusukela ekuhleleni kuya ekucwaningweni kwamabhuku.
. Lena inqubo, ingxenye yayo ukuthuthukiswa kwezinsizakalo ze-IT ngokombono wezomnotho. I-IT kanye nenhlangano idinga ukuqoqa ulwazi lwezezimali ukuze baqonde isithombe esiphelele sezindleko nemali engenayo.
Imojuli ye-ServiceNow Financial Management ingakusiza ukuthi uqoqe lolu lwazi. Kuyiphaneli yokulawula eyodwa lapho abasebenzi bomnyango we-IT bengakwazi ukuhlela amabhajethi, balandelele izindleko zezinhlobo ezahlukene zemisebenzi futhi bakhiphe ama-invoyisi ezinsizakalo (kokubili kweminye iminyango yenhlangano kanye nakumakhasimende ayo). Ungabona ukuthi ibukeka kanjani Ithuluzi le-ServiceNow Financial Management. Sesilungisile futhi ekusetshenzisweni kwezinqubo zokuphathwa kwezimali - kuyo sihlaziya izigaba eziyinhloko.
. Inhloso yale nqubo ukuqapha izingxenye zengqalasizinda ye-IT nokulinganisa ukulayisha. Ochwepheshe bomnyango we-IT kufanele baqonde ukuthi izinguquko ekusebenzeni kweseva noma ukushintsha kwenethiwekhi kuzothinta kanjani ikhwalithi yezinsizakalo ezinikeziwe.
Ingosi yesevisi ye-ServiceWatch ingasiza kulo msebenzi. Iqoqa ulwazi mayelana nengqalasizinda isebenzisa imojula Yokutholwa osekushiwo kakade futhi yakhe ngokuzenzakalelayo ukuncika phakathi kwamasevisi ebhizinisi namasevisi e-IT. Sikutshele ukuthi uyiqoqa kanjani idatha mayelana nezinhlelo ze-IT usebenzisa i-Discovery . Saze salungiselela .
. Izingosi ezinjalo zinikeza abasebenzisi ithuba lokuxazulula izinkinga zabo ngokuzimela nge-software noma ihadiwe, ngaphandle kokusebenzisa usizo lochwepheshe bosekelo lobuchwepheshe. Kunezinketho ezimbalwa zokwakha izingosi ezinjalo - izisekelo zolwazi ezimile, imibuzo ebuzwa njalo noma amakhasi aguqukayo anekhono lokwamukela izicelo.
Sikhulume kabanzi mayelana nezinhlobo zamaphothali kwenye yangaphambilini .
Ithuluzi legama elifanayo elivela ku-ServiceNow lisiza ukudala Izingosi Zesevisi ezinjalo. Ukubonakala kwengosi kwenziwa ngendlela oyifisayo ngamakhasi engeziwe noma amawijethi, kanye nosizo lwamathuluzi okuthuthukisa i-AngularJS, i-SCSS ne-JavaScript.
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. Lena inqubo esekelwe ezindleleni zokuthuthukisa eziguquguqukayo. Zinezinzuzo eziningi (ukuthuthukiswa okuqhubekayo nokushintsha, ukuphindaphinda), kodwa ukuhlukaniswa kwamaqembu amancane onjiniyela, ngalinye elihlanganyela kuphrojekthi yalo, akunikezi njalo abaphathi umbono wesimo sonke nenqubekela phambili.
Ithuluzi le-ServiceNow Agile Development lixazulula inkinga futhi linikeza ukulawula okuphakathi kwenqubo yokuthuthukisa. Le ndlela isiza inqubo yokusebenzisana nokulawula kuwo wonke umjikelezo wokuphila wokudala isofthiwe: kusukela ekuhleleni kuya ekusekelweni kwesistimu eqediwe. Sikutshele ukuthi ungaqala kanjani ukusebenza ngethuluzi le-Agile Development .
Kunjalo, lezi akuzona zonke izinqubo ezingalinganiswa futhi zenziwe ngokuzenzakalelayo kusetshenziswa i-ITSM ne-ServiceNow. Sikhuluma ngezinye izici zesikhulumi lapha - kukhona ithuba lapho futhi kochwepheshe bethu.
Izinto ezihlobene ezivela kubhulogi yethu yebhizinisi:
Source: www.habr.com