Izolo sishicilele ku-Habré
Utholani kulokhu
Indlela evamile yokuphatha iminyango ye-IT ibizwa ngokuthi indlela “esekelwe kwizinsiza”. Ngamagama alula, kuhilela ukugxila ekusebenzeni namaseva, amanethiwekhi nezinye ihadiwe - "izinsiza ze-IT". Ngokuqondiswa yilo modeli, umnyango we-IT uvame ukulahlekelwa ukunaka lokho okwenziwa eminye iminyango, futhi awusekelwe ezidingweni zabo "zabasebenzisi" kanye nezidingo zamakhasimende enkampani, kodwa uvela ngakolunye uhlangothi - kusuka kuzinsiza.
Enye indlela yale ndlela yokuphatha i-IT i-ITSM (IT Service Management). Lena indlela yesevisi ephakamisa ukungagxili kubuchwepheshe nehardware, kodwa kubasebenzisi (okungaba kokubili abasebenzi benhlangano namakhasimende) kanye nezidingo zabo.
Indlela
bathi abamele i-IBM, le ndlela yenza kube nokwenzeka ukunciphisa izindleko zokusebenza nokuthuthukisa izinga lezinsizakalo ezihlinzekwa umnyango we-IT.
Ngabe i-ITSM inikela ngani ekusebenzeni?
Indlela yokusebenza ye-ITSM yenza umnyango we-IT ube umhlinzeki wesevisi weminye iminyango yenhlangano. Iyayeka ukuba yisici esiwusizo esinesibopho sokugcina impilo yengqalasizinda ye-IT: amaseva angawodwana, amanethiwekhi nezinhlelo zokusebenza.
Inkampani yenza ngokusemthethweni izinsiza efuna ukuzithola emnyangweni we-IT bese idlulela kumodeli yokuhlinzeka ngamakhasimende. Ngenxa yalokho, ibhizinisi liqala ukwethula izidingo zalo zezinsizakalo, lidale izinkinga nezinselelo abasebenzisi ababhekana nazo. Futhi umnyango we-IT ngokwawo uyanquma ukuthi yiziphi izindlela zobuchwepheshe zokwanelisa lezi zidingo.
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Ngokuvamile, ingqalasizinda yenkampani ihlukaniswe yaba izinsizakalo ezihlukene ezenza imisebenzi ethile yebhizinisi ngokuzenzakalelayo. Ukuphatha lezi zinsizakalo, kusetshenziswa izinkundla zesoftware ezikhethekile. Okudume kakhulu emakethe ye-ITSM uhlelo lwamafu we-ServiceNow. Iminyaka eminingana manje
Singaphakathi"
Sizokutshela ukuthi ungabhekana kanjani nokuhlanganiswa kwe-ITSM enkampanini. Sizokwethula izinqubo ezimbalwa zebhizinisi, i-automation yazo ekuvumela ukuthi wenze umsebenzi weminyango ye-IT nowengeziwe. Sizophinde sikhulume ngamathuluzi enkundla ye-ServiceNow akusiza ukuthi wenze lokhu.
Ungaqala kuphi nokuthi yimaphi amathuluzi akhona
Izinhlelo zokusebenza ezimbili ze-ServiceNow zingasiza kulo msebenzi: Isevisi Yokutholwa kanye Nemephu. Eyokuqala ithola ngokuzenzakalelayo futhi ihlonze amafa amasha (isibonelo, amaseva axhunywe kunethiwekhi yezinkampani) futhi ifaka ulwazi mayelana nazo kusizindalwazi esikhethekile (esibizwa ngokuthi
Okwesibili, ichaza ubudlelwano phakathi kwezinsizakalo kanye nezakhi zengqalasizinda okwakhiwa kuzo lezi zinsizakalo. Ngenxa yalokho, zonke izinqubo emnyangweni we-IT kanye nenkampani ziba sobala kakhulu.
Sikhulume ngendlela yokuphatha impahla nokusebenza ngalezi zicelo ezimbili kubhulogi yethu yebhizinisi - kukhona umhlahlandlela osebenzayo onemininingwane lapho (
Imojuli ye-ServiceNow Financial Management ingakusiza ukuthi uqoqe lolu lwazi. Kuyiphaneli yokulawula eyodwa lapho abasebenzi bomnyango we-IT bengakwazi ukuhlela amabhajethi, balandelele izindleko zezinhlobo ezahlukene zemisebenzi futhi bakhiphe ama-invoyisi ezinsizakalo (kokubili kweminye iminyango yenhlangano kanye nakumakhasimende ayo). Ungabona ukuthi ibukeka kanjani
Ingosi yesevisi ye-ServiceWatch ingasiza kulo msebenzi. Iqoqa ulwazi mayelana nengqalasizinda isebenzisa imojula Yokutholwa osekushiwo kakade futhi yakhe ngokuzenzakalelayo ukuncika phakathi kwamasevisi ebhizinisi namasevisi e-IT. Sikutshele ukuthi uyiqoqa kanjani idatha mayelana nezinhlelo ze-IT usebenzisa i-Discovery
Sikhulume kabanzi mayelana nezinhlobo zamaphothali kwenye yangaphambilini
Ithuluzi legama elifanayo elivela ku-ServiceNow lisiza ukudala Izingosi Zesevisi ezinjalo. Ukubonakala kwengosi kwenziwa ngendlela oyifisayo ngamakhasi engeziwe noma amawijethi, kanye nosizo lwamathuluzi okuthuthukisa i-AngularJS, i-SCSS ne-JavaScript.
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Ithuluzi le-ServiceNow Agile Development lixazulula inkinga futhi linikeza ukulawula okuphakathi kwenqubo yokuthuthukisa. Le ndlela isiza inqubo yokusebenzisana nokulawula kuwo wonke umjikelezo wokuphila wokudala isofthiwe: kusukela ekuhleleni kuya ekusekelweni kwesistimu eqediwe. Sikutshele ukuthi ungaqala kanjani ukusebenza ngethuluzi le-Agile Development
Kunjalo, lezi akuzona zonke izinqubo ezingalinganiswa futhi zenziwe ngokuzenzakalelayo kusetshenziswa i-ITSM ne-ServiceNow. Sikhuluma ngezinye izici zesikhulumi lapha
Izinto ezihlobene ezivela kubhulogi yethu yebhizinisi:
Ukusuka ku-Excel kuya ku-Blockchain - Ukukhokhiswa Ngokwezifiso ku-ServiceNow Izimfihlo ze-ServiceNow ezizokwenza umsebenzi wakho ube lula futhi usheshe Kungani uhlelo lwe-ITSM lwamafu lulungele izinkampani eziphakathi nendawo ezinkulu
Source: www.habr.com