Ukuhunyushwa kwalesi sihloko kulungiselelwe ngokukhethekile abafundi bezifundo .
Umgomo we-Intercom ukwenza ibhizinisi eliku-inthanethi libe elomuntu siqu. Kodwa akwenzeki ukwenza kube ngokwakho umkhiqizo uma ungasebenzi. . I-Uptime ibalulekile empumelelweni yebhizinisi lethu, hhayi kuphela ngoba amakhasimende ethu ayasikhokhela, kodwa futhi ngoba sisebenzisa . Uma isevisi yethu ingasebenzi, sizwa ubuhlungu bamakhasimende ethu.
Ukusebenza okungaphazamiseki kuncike ezintweni eziningi, njengokwakheka kwesoftware kanye nekhwalithi yomsebenzi wansuku zonke. Kodwa-ke, imvamisa kufika ekutheni umuntu ohlale ethintana naye uphendula izingcingo ezivela kuye . Lokhu kusekelwa kobuchwepheshe kungaba ithuluzi elinamandla eligxile kumakhasimende elihlanganisa usizo lonjiniyela nalokho amakhasimende akutholayo lapho ethenga umkhiqizo wakho. Kuphinde kuvule ithuba elihle lokufunda nokukhula, ngoba emva kwakho konke, ukwehluleka namaphutha kungaba insimu enhle yokuzijwayeza amakhono nokuqonda izindlela zokusebenza eziyinkimbinkimbi.
Ukuhlala "ukuxhumana njalo" ngaphandle kwamahora okusebenza kuyingozi empilweni yakho.
Kodwa ngesikhathi esifanayo, βukuxhumana njaloβ kungaba nomthelela omubi ekuphileni kwakho. Kumelwe ulungele ukuphendula ngokushesha nangekhono esazisweni sokuthi kukhona okuphukile. Noma ngabe awubizwa ku-pager ngaleso sikhathi, isimo "sokuhlala sivuliwe" sifaka umuzwa wokungakhululeki, mina ngokwami ββngiyakwazi lokhu ngokuzibonela mathupha. Ikakhulukazi ngenxa yalokhu, izinga lokulala liba libi. Ukuhlala usendaweni yokufinyelela nganoma yisiphi isikhathi sosuku kungaholela ekukhathaleni, ukunganaki, noma, ngokuvamile, esifisweni sokungaphinde uyibone ikhompuyutha.
Umlando wesimo "esihlala sixhumekile" ku-Intercom
Ezinsukwini zokuqala ze-Intercom, u-CTO wethu u-Ciaran wayeyedwa yedwa ithimba labasekeli bezobuchwepheshe be-XNUMX/XNUMX, ngaphakathi nangaphandle kwehhovisi. Njengoba i-Intercom ikhula, kwasungulwa iqembu elisiza uCiaran. Ngokushesha ngemva kwalokho, amaqembu amasha okuthuthukisa aqala ukwakha izici eziningi ezintsha namasevisi, futhi asevele athatha yonke imithwalo yemfanelo yosekelo lobuchwepheshe.
Nganoma isiphi isikhathi kwakunabantu abaningi kakhulu "emgqeni".
Ngaleso sikhathi, le ndlela yayibonakala ingenangqondo, njengoba kwakuyindlela elula yokulinganisa ithimba lethu labasekeli bezobuchwepheshe nganoma isiphi isikhathi, yayihambisana nezindinganiso zethu, futhi yayijabulisa . Ngenxa yalokho, ngaphandle kwanoma yiziphi izinhlelo, sigcine sinamaqembu amane noma amahlanu ayevame ukuxhumana namakhasimende ngezikhathi zawo zokungasebenzi. Amanye amaqembu athuthukile awazange abe namaphuzu amaningi anzima abengaphonsa iphutha, ngakho abengavamile, uma kwenzeka, abizwe.
Sibonile ukuthi besisesimweni lapho sinemishini yosekelo lobuchwepheshe okufanele siziqhenye ngayo kanye nenani lezinkinga ezibucayi ebesifuna ukuzilungisa, njenge:
- Nganoma yisiphi isikhathi, abantu abaningi kakhulu babekulungele ukuthatha inselele. Ingqalasizinda yethu ibingenkulu ngokwanele ukuthi idinga okungenani onjiniyela abathuthukisayo abahlanu basebenze ngaphandle kwezinsuku ezijwayelekile zokuphumula.
- Izinga lezexwayiso zethu nezinqubo zokushaya belingahambisani kuwo wonke amaqembu, sisebenzise izinqubo zokubuyekeza i-ad hoc ukuze uthole izexwayiso zezinkinga ezintsha nezikhona. Izikhombisi-ndlela ku-runbook (ezizolandelwa lapho kuphakama inkinga) zazigqama kakhulu ngenxa yokungabikho kwazo.
- Kuye ngeqembu onjiniyela abalisebenzelayo, babenemibono engqubuzanayo. Isibonelo, yiqembu lokuqala kuphela labasekeli bezobuchwepheshe elathola isinxephezelo ngamashifu omsebenzi kanye namaholide aphazamisa.
- Kuvele ukuthi kunezinga elijwayelekile lokubekezelela izingcingo ezingadingekile ngamahora angajwayelekile.
- Okokugcina, lolu hlobo lomsebenzi akuwona wonke umuntu. Ngezinye izikhathi izimo zempilo zazibonisa ukuthi amashifu emsebenzini asithinti abantu ngendlela engcono kakhulu.
Ukuthola isimo esilungile sokuthi "uxhumeke njalo"
Sinqume ukudala ithimba elisha le-virtual elizokwenza umsebenzi wosekelo lwezobuchwepheshe weqembu ngalinye uma linamahora okusebenza. Ithimba lizokwakhiwa amavolontiya, hhayi ababuthiwe banoma yiliphi iqembu enhlanganweni. Onjiniyela beqembu le-virtual babeshintshana cishe njalo ezinyangeni eziyisithupha, bechitha amasonto "bethintana". Ngenhlanhla, asibanga nankinga yokuthola amavolontiya anele ukuze sihlanganise iqembu elibonakalayo.
Ngenxa yalokho, ithimba lethu labasekeli lehlisiwe lisuka kubantu abangu-30 laya kwabangu-6 noma abangu-7 kuphela.
Ithimba libe selivuma futhi lachaza ukuthi izexwayiso zenkinga nezincazelo ze-runbook kufanele zibukeke kanjani, futhi lachaza inqubo yokudlulisela izexwayiso ethimbeni elisha losekelo. Bahlonze zonke izexwayiso kukhodi besebenzisa imojuli ye-Terraform, futhi baqala ukusebenzisa ukubuyekezwa kontanga kulo lonke ushintsho. Sethule izinga lesinxephezelo seshifu yamasonto onke evumelana kahle nezikhulu zemisebenzi. Siphinde sakha ithimba lezinga lesibili elenyukayo, elakhiwe ngabaphathi kuphela. Lo myalo kufanele ube iphuzu elilodwa lokukhuphuka konjiniyela bosekelo lobuchwepheshe.
Saba nezinyanga ezimbalwa zokuzikhandla lapho sasungula le nqubo, ngenxa yalokho, manje akubona onjiniyela abangu-30 abasalokhu bexhumana njengakuqala, kodwa kuphela abangu-6 noma abangu-7. lesi sikhathi ngokuvamile kubala inani eliphakeme kakhulu lokuhlukaniswa, kodwa isikhathi esisele, ukwesekwa kobuchwepheshe kuphathwa amavolontiya.
Yini esiyifundile
Ngemuva kokuthi sethule ithimba lethu losekelo lobuchwepheshe obubonakalayo, besilindele inqwaba yemisebenzi emisha, efana nokuphenya izimbangela zezinkinga noma umbuthano ojwayelekile wokuxazulula inkinga eyodwa edale ukuphahlazeka. Kodwa-ke, amathimba ethu okuthuthukisa athathe umthwalo ogcwele wezinto ezidala ukuphahlazeka, futhi noma iyiphi impendulo elandelayo ngokuvamile yayithathwa ngokushesha. Kwakudingeka futhi sigweme isimo lapho umsebenzi wokubonisana ngezobuchwepheshe wawuzobuyiselwa eqenjini owawusuka kulo, ukuze singaphoqi onjiniyela ukuthi baxhumane ngemva kwamahora.
Izingcingo ezisebenza ngaphandle kwamahora zehlisiwe zaba ngaphansi kweziyi-10 ngenyanga.
Ngokusemthethweni, inqubo yethu yokukhuphuka yayingavamile ukusetshenziswa. Umbono ovame kakhulu ukuthi unjiniyela wasizwa ngokungekho emthethweni ithimba ebeliku-inthanethi okwamanje, ikakhulukazi abafana bethu ehhovisi lase-San Francisco. Izinkinga eziningi zilungisiwe noma zehliswa ngokusebenzisana kanye nokuxazululwa kwendiza.
Onjiniyela ehhovisi lethu lase-San Francisco bajoyina iqembu njengeqembu eligcwele futhi badlulele ngalΓ© kosekelo oluvamile lobuchwepheshe. Kube nezingqinamba ezithile ezihilelekile, kodwa ukwandisa ubulungu beqembu lethu losekelo ezindaweni eziningi kusisebenzele njengoba kubonise ukuthi kuyindlela enhle yokwakha ubudlelwano, ukubuqinisa, nokufunda okwengeziwe mayelana nesitaki sobuchwepheshe sonke esisebenza nabo.
Emaqenjini ethu, umsebenzi wabathuthukisi be-Intercom usufana kakhulu, futhi singakhuluma ngokuzethemba ngezinzuzo zesikhundla sikanjiniyela wezinhlelo kuwebhusayithi yethu. , esho ukuthi asikho isidingo sokuhlala uthintana uma ungakufuni ngokwakho.
Kanye nomsebenzi obalulekile wokusimamisa kanye nokukala izindawo zethu zokugcina idatha, ukugxila njalo ekuxazululeni izinkinga kubangele ukuthi izingcingo eziphuma ngaphandle kwehora zehliswe zibe ngaphansi kweziyi-10 ngenyanga. Siyaziqhenya kakhulu ngale nombolo.
Siyaqhubeka nokusebenzela ukunakekela nokuthuthukisa ithimba lethu labasekeli bezobuchwepheshe, futhi njengoba i-Intercom ikhula kungase kudingeke ukuthi sicabange kabusha izinqumo zethu, ngoba lokho okusebenzayo namuhla kungase kungasebenzi ngempela lapho abasebenzi bethu beba kabili ngokuphindwe kabili. Nokho, lokhu okuhlangenwe nakho kube kuhle kakhulu enhlanganweni yethu, kuthuthukisa kakhulu izinga lempilo yonjiniyela bethu abathuthukayo, ikhwalithi yezimpendulo zethu ezinseleleni, futhi ngaphezu kwakho konke, ulwazi lwamakhasimende ethu.
Source: www.habr.com