Ifilosofi ye-DevOps, lapho ukuthuthukiswa kuhlanganiswa nokugcinwa kwesofthiwe, ngeke kumangaze muntu. Ithrendi entsha idlondlobala - i-DevOps 2.0 noma i-BizDevOps. Ihlanganisa izingxenye ezintathu zibe yinto eyodwa: ibhizinisi, ukuthuthukiswa nokusekelwa. Futhi njengoba nje ku-DevOps, izinqubo zobunjiniyela zakha isisekelo sokuxhumana phakathi kwentuthuko nokusekelwa, futhi ekuthuthukisweni kwebhizinisi, ukuhlaziya kuthatha indima "yeglue" ehlanganisa intuthuko nebhizinisi.
Ngifuna ukuvuma ngokushesha: sithole kuphela manje ukuthi sinentuthuko yangempela yebhizinisi, ngemva kokufunda izincwadi ezihlakaniphile. Ngandlela thize yahlangana ngenxa yesinyathelo sabasebenzi kanye nothando olungenakuvinjelwa lokuthuthuka. Izibalo manje seziyingxenye yenqubo yokukhiqiza yokuthuthukisa, enciphisa kakhulu ama-loops empendulo futhi ihlale ihlinzeka ngemininingwane. Ngizokutshela ngokuningiliziwe ukuthi yonke into isebenza kanjani kithi.
Ukubi kwe-Classic DevOps
Lapho kukhiqizwa imikhiqizo emisha yamakhasimende, ibhizinisi lidala imodeli efanelekile yokuziphatha kwamakhasimende futhi lilindele ukuguqulwa okuhle, ngesisekelo elakha imigomo nemiphumela yebhizinisi layo. Ithimba lokuthuthukisa, ngakolunye uhlangothi, lilwela ukwenza ikhodi enhle kakhulu, yekhwalithi ephezulu. Ukusekela kunethemba lokuzenzakalela okuphelele kwezinqubo, kube lula kanye nokuba lula kokugcina umkhiqizo omusha.
Iqiniso livame ukuthuthuka ngendlela yokuthi amaklayenti athole inqubo eyinkimbinkimbi, ibhizinisi libambeke ekuguquleni okuphansi, amaqembu entuthuko akhulula ukulungiswa ngemva kokulungiswa, futhi ukusekelwa kucwiliswe ekugelezeni kwezicelo ezivela kumakhasimende. Uzwakala ujwayelekile?
Umsuka wobubi lapha ulele ku-loop ende nengalungile eyakhelwe kunqubo. Amabhizinisi nonjiniyela, lapho beqoqa izidingo futhi bethola impendulo ngesikhathi sokugijima, baxhumana nenani elilinganiselwe lamakhasimende athonya kakhulu isiphetho somkhiqizo. Ngokuvamile okubalulekile kumuntu oyedwa akuvamile neze kuzo zonke izithameli okuqondiwe kuzo.
Ukuqonda ukuthi umkhiqizo uhamba ngendlela efanele yini kuza nemibiko yezezimali kanye nemiphumela yocwaningo lwemakethe ezinyangeni ngemuva kokwethulwa. Futhi ngenxa yosayizi wesampula olinganiselwe, abanikezeli ithuba lokuhlola imibono enanini elikhulu lamaklayenti. Ngokuvamile, kuvela ukuthi yinde, engalungile futhi engasebenzi.
Ithuluzi Trophy
Sithole indlela enhle yokubalekela kulokhu. Ithuluzi ngaphambilini elisize abakhangisi kuphela manje selithole indlela yalo ezandleni zamabhizinisi nonjiniyela. Siqale ukusebenzisa ama-analytics wewebhu ngenkuthalo ukuze sibheke inqubo ngesikhathi sangempela, lapha futhi manje ukuze siqonde ukuthi kwenzekani. Ngokusekelwe kulokhu, hlela umkhiqizo ngokwawo bese uwudlulisela enanini elikhulu lamaklayenti.
Uma uhlela uhlobo oluthile lokuthuthukiswa komkhiqizo, ungabona ngokushesha ukuthi yimaphi amamethrikhi ahlotshaniswa nawo, nokuthi lawa mamethrikhi akuthinta kanjani ukuthengisa nezici ezibalulekile ebhizinisini. Ngale ndlela ungakwazi ukususa ngokushesha ama-hypotheses ngomphumela ophansi. Noma, isibonelo, khipha isici esisha enanini elibalulekile ngokwezibalo labasebenzisi futhi uqaphe amamethrikhi ngesikhathi sangempela ukuze uqonde ukuthi ingabe yonke into isebenza njengokuhlosiwe. Ungalindi impendulo ngendlela yezicelo noma imibiko, kodwa qaphela ngokushesha futhi ulungise ngokushesha inqubo yokudala umkhiqizo ngokwakho. Singakhipha isici esisha, siqoqe idatha elungile ngokwezibalo ezinsukwini ezintathu, senze izinguquko kwezinye izinsuku ezintathu - futhi ngeviki umkhiqizo omusha omuhle usulungile.
Ungakwazi ukulandelela yonke ifaneli, wonke amakhasimende ahlangane nomkhiqizo omusha, uthole amaphuzu lapho ifaneli inciphe kakhulu, futhi uqonde izizathu. Kokubili onjiniyela namabhizinisi manje baqapha lokhu njengengxenye yomsebenzi wabo wansuku zonke. Babona uhambo olufanayo lwekhasimende, futhi bendawonye bangakha imibono nemibono ukuze bathuthuke.
Lokhu kuhlanganiswa kwebhizinisi nentuthuko kanye nezibalo kwenza kube nokwenzeka ukudala imikhiqizo ngokuqhubekayo, ukuqinisa njalo, ukucinga nokubona izingqinamba, nayo yonke inqubo iyonke.
Konke kumayelana yinkimbinkimbi
Uma sakha umkhiqizo omusha, asiqali kusukela ekuqaleni, kodwa siwuhlanganisa newebhu esivele ikhona yezinsizakalo. Lapho uzama umkhiqizo omusha, iklayenti livame ukuxhumana neminyango eminingana. Angakwazi ukuxhumana nabasebenzi besikhungo sokuxhumana, nabaphathi ehhovisi, angathintana nabosekelo, noma ezingxoxweni ze-inthanethi. Ngokusebenzisa amamethrikhi, singabona, ngokwesibonelo, ukuthi uyini umthwalo esikhungweni sokuxhumana, indlela engcono kakhulu yokucubungula izicelo ezingenayo. Singaqonda ukuthi bangaki abantu abafika ehhovisi futhi siphakamise ukuthi singaqhubeka kanjani nokweluleka iklayenti.
Kuyafana ncamashi nezinhlelo zolwazi. Ibhange lethu selineminyaka engaphezu kwengama-20 likhona, phakathi nalesi sikhathi kwakhiwe ungqimba olukhulu lwezinhlelo ezihlukahlukene futhi lusasebenza. Ukusebenzisana phakathi kwezinhlelo ze-backend ngezinye izikhathi kungase kungabonakali. Isibonelo, ohlelweni oluthile lwakudala kunemikhawulo enanini lezinhlamvu zenkambu ethile, futhi ngezinye izikhathi lokhu kuphazamisa isevisi entsha. Kunzima kakhulu ukulandelela isiphazamisi usebenzisa izindlela ezijwayelekile, kodwa ukusebenzisa izibalo zewebhu kulula.
Safika lapho saqala khona ukuqoqa nokuhlaziya imibhalo yamaphutha ekhonjiswa iklayenti kuwo wonke amasistimu ahilelekile. Kuvele ukuthi amaningi awo ayesephelelwe yisikhathi, futhi asikwazanga nokucabanga ukuthi ayebandakanyeka ngandlela thize ohlelweni lwethu.
Ukusebenza nama-analytics
Abahlaziyi bewebhu bethu namaqembu okuthuthukisa i-SCRUM atholakala egumbini elilodwa. Bahlale bexhumana bodwa. Uma kudingekile, ochwepheshe basiza ukusetha amamethrikhi noma ukulanda idatha, kodwa ikakhulukazi amalungu eqembu ngokwawo asebenza nesevisi yezibalo, akukho lutho oluyinkimbinkimbi lapho.
Usizo luyadingeka uma, ngokwesibonelo, udinga ukuncika okuthile noma izihlungi ezengeziwe zohlobo olulinganiselwe lwamaklayenti noma imithombo. Kodwa ekwakhiweni kwamanje asivamile ukuhlangana nalokhu.
Kuyathakazelisa ukuthi ukuqaliswa kokuhlaziywa akuzange kudinge ukufakwa kohlelo olusha lwe-IT. Sisebenzisa isofthiwe efanayo abakhangisi abake basebenza ngayo ngaphambilini. Kwakudingekile kuphela ukuvumelana ngokusetshenziswa kwayo nokuyisebenzisa ebhizinisini nasekuthuthukisweni. Yebo, asikwazanga nje ukuthatha lokho ukumaketha obenakho, bekufanele silungise kabusha yonke into futhi sinikeze ukufinyelela kokumaketha endaweni entsha ukuze babe sendaweni yolwazi efanayo nathi.
Ngokuzayo, sihlela ukuthenga inguqulo ethuthukisiwe yesofthiwe ye-web analytics ezosivumela ukuthi sibhekane nevolumu ekhulayo yamaseshini acutshunguliwe.
Futhi simatasa nenqubo yokuhlanganisa izibalo zewebhu kanye nemininingwane yolwazi yangaphakathi evela ku-CRM nezinhlelo zokubala. Ngokuhlanganisa idatha, sithola isithombe esiphelele seklayenti kuzo zonke izici ezidingekayo: ngomthombo, uhlobo lweklayenti, umkhiqizo. Izinsizakalo ze-BI ezisiza ukubona ngeso lengqondo idatha zizotholakala maduze kuyo yonke iminyango.
Sagcina ngani? Eqinisweni, senze ukuhlaziya nokwenza izinqumo kuyo ingxenye yenqubo yokukhiqiza, okube nomthelela obonakalayo.
Izibalo: unganyatheli erekeni
Futhi ekugcineni, ngifuna ukwabelana ngamathiphu azokusiza ukuthi ugweme ukungena enkingeni ohlelweni lokwakha ibhizinisi lokuthuthukisa ibhizinisi.
- Uma ungakwazi ukwenza ukuhlaziya ngokushesha, kusho ukuthi wenza izibalo ezingalungile. Udinga ukulandela indlela elula evela kumkhiqizo owodwa bese uyakhuphula.
- Kufanele ube neqembu noma umuntu onokuqonda okuhle kwezakhiwo zezibalo zesikhathi esizayo. Usadinga ukunquma ngasosebeni ukuthi uzozikala kanjani izibalo, uzihlanganise kwezinye izinhlelo, futhi uphinde usebenzise idatha.
- Ungakhiqizi idatha engadingekile. Izibalo zewebhu, ngaphezu kolwazi oluwusizo, futhi iyindawo enkulu yokulahla udoti enekhwalithi ephansi nedatha engadingekile. Futhi lo doti uzophazamisa ukuthathwa kwezinqumo nokuhlola uma ingekho imigomo ecacile.
- Ungenzi izibalo ngenxa yezibalo. Okokuqala, imigomo, ukukhetha kwethuluzi, futhi kuphela-ke - ukuhlaziya kuphela lapho kuzoba nomphumela.
Indaba yalungiswa ngokuhlanganyela noChebotar Olga ().
Source: www.habr.com