Sidale kanjani i-Service Desk yamaphupho ethu

Kwesinye isikhathi ungezwa ibinzana elithi “lapho umkhiqizo umdala, yilapho usebenza khona kakhulu.” Esikhathini sobuchwepheshe besimanje, iwebhu efinyelela kude kanye nemodeli ye-SaaS, lesi sitatimende cishe asisebenzi. Isihluthulelo sentuthuko eyimpumelelo ukuqapha njalo imakethe, ukulandelela izicelo nezidingo zamakhasimende, ukulungela ukuzwa ukuphawula okubalulekile namuhla, ukuhudulela kusilele emuva kusihlwa, futhi uqale ukukuthuthukisa kusasa. Yile ndlela kanye esisebenza ngayo kuphrojekthi ye-HubEx - uhlelo lokuphatha isevisi yemishini. Sineqembu elikhulu nelihlukahlukene lonjiniyela, futhi singathuthukisa isevisi yokuqomisana, igeyimu yeselula eluthayo, isistimu yokuphatha isikhathi, noma uhlu lwe-todo olufaneleka kakhulu emhlabeni. Le mikhiqizo ingaqhuma ngokushesha emakethe, futhi singaphumula. Kodwa ithimba lethu, elivela enkampanini yobunjiniyela, liyazi indawo lapho kunobuhlungu obuningi, izinkinga kanye nobunzima - lena isevisi. Sicabanga ukuthi ngamunye wenu uke wabhekana nobunye balezi zinhlungu. Lokhu kusho ukuthi sidinga ukuya lapho abasilindile khona. Yebo, sithemba ukuthi bazokwenza :)

Sidale kanjani i-Service Desk yamaphupho ethu

Isevisi yezisetshenziswa: isiphithiphithi, ukuphazamiseka, isikhathi sokuphumula

Kwabaningi, ukugcinwa kwezinto zokusebenza kuyizikhungo ezisindisa amafoni ekuhlanganeni ne-asphalt nama-puddles, namalaptops etiyeni nejusi. Kepha siku-Habré, futhi kukhona labo abasebenza imishini yazo zonke izinhlobo:

  • zona lezi zikhungo zesevisi ezilungisa izinto zikagesi nezasendlini;
  • izikhungo kanye nabasebenzi bangaphandle bokusebenzela amaphrinta nemishini yokunyathelisa iyimboni ehlukile futhi ebucayi kakhulu;
  • ama-multifunctional outsourcers yizinkampani ezihlinzeka ngokulungiswa, ukukhanda nokuqashwa kwemishini yasehhovisi, i-electronics, njll. ngezidingo zehhovisi;
  • izinkampani ezihlinzeka ngemisebenzi yezimboni, imishini, izingxenye kanye nemihlangano;
  • izikhungo zamabhizinisi, izinkampani zokuphatha kanye nezinsizakalo zabo zokusebenza;
  • izinsiza zokusebenza ezikhungweni ezahlukene zezimboni nezenhlalakahle;
  • amayunithi ebhizinisi langaphakathi agcina okokusebenza enkampanini, ahlinzeke ngokulungisa nokusekelwa kubasebenzisi bebhizinisi bangaphakathi.

Lezi zigaba ezisohlwini zisebenza ngendlela ehlukile, futhi zonke ziyazi ukuthi kunohlelo olufanele: isigameko - ithikithi - umsebenzi - ukulethwa nokwamukelwa komsebenzi - ithikithi elivaliwe - i-KPI - ibhonasi (inkokhelo). Kodwa ngokuvamile lolu ketango lubukeka kanje: AAAAAH! - Ini? - Ukwehlukana! - Yikuphi? - Asikwazi ukusebenza, lesi sikhathi sokuphumula yiphutha lakho! Kuyaphuthuma! Okubalulekile! - Uhlanya. Siyasebenza. — Siyini isimo sokulungisa? Futhi manje? - Kwenziwe, vala ithikithi. - Oh ngiyabonga. — Vala ithikithi. - Yebo, yebo, ngikhohliwe. — Vala ithikithi.

Ngikhathele ukufunda, ngifuna ukuhlola ngezandla zami, ngisebenzise futhi ngigxeke inkonzo yakho! Uma kunjalo, bhalisa ne-Hubex futhi sikulungele ukusebenza nawe.

Kungani lokhu kwenzeka?

  • Alikho isu lokunakekelwa kwemishini - ikesi ngalinye libhekwa ngokungahleliwe, lithatha isikhathi njengehlukile, kuyilapho imisebenzi eminingi ingahlanganiswa futhi ilethwe ngaphansi kwezinga langaphakathi lebhizinisi.
  • Akukho ukuhlolwa kobungozi bokusebenza. Ngeshwa, inkampani ithatha izinyathelo eziningi ngemuva kweqiniso, lapho ukulungiswa sekuvele kudingekile, futhi esimweni esibi kakhulu, ukulahlwa. Ngaphezu kwalokho, izinkampani zivame ukukhohlwa ukucabangela ukuthi kufanele ngaso sonke isikhathi kube nesikhwama sokubuyisela ngaphakathi kwezimpahla zobuchwepheshe - yebo, lezi yizinto ezingadingekile ku-accounting, kodwa izindleko zokuthenga nokugcinwa kwazo zingase zibe ngaphansi kakhulu kunokulahlekelwa okuvela ngesikhathi sokuphumula okungenzeka ekusebenzeni. noma imisebenzi yokukhiqiza.
  • Akukho ukuhlela ukuphathwa kwemishini. Uhlelo lokulawula ubungozi lobuchwepheshe luyingxenye ebalulekile yezinto zokusebenza. Udinga ukwazi kahle: isikhathi sokugcinwa, isikhathi sokusungula kanye nokuhlolwa kokuvimbela, izimo zokuqapha ezisebenza njengezimbangela zokwenza izinqumo mayelana nezenzo ezengeziwe ngemishini, njll.
  • Izinkampani azigcini amarekhodi emishini, azilandeleli inqubo yokusebenza: usuku lokugunyazwa lungalandelelwa kuphela ngokuthola imibhalo yakudala, umlando wokugcinwa nokulungiswa awurekhodiwe, izinhlu zokuguga kanye nesidingo sezingxenye ezisele kanye izingxenye azinakekelwa.

Sidale kanjani i-Service Desk yamaphupho ethu
Umthombo. I-Garage Brothers ayisebenzisi i-HubEx. Kodwa ngeze!

Yini ebesifuna ukuyizuza ngokudala i-HubEx?

Yebo, manje asazibophezeli ukusho ukuthi sidale isoftware ebingekho ngaphambilini. Kunezinhlelo eziningi zokuphatha ukugcinwa kwemishini, Ideskithophu Yesevisi, i-ERP yezimboni, njll. emakethe. Sihlangabezane nesofthiwe efanayo izikhathi ezingaphezu kwesisodwa, kodwa asizange sikuthande ukuxhumana, ukuntuleka kwephaneli yeklayenti, ukuntuleka kwenguqulo yeselula, ukusetshenziswa kwesitaki esiphelelwe yisikhathi kanye ne-DBMS ebizayo. Futhi uma umthuthukisi engathandi okuthile kakhulu, ngokuqinisekile uzodala eyakhe. Umkhiqizo ngokwawo uphume enkampanini enkulu yangempela yobunjiniyela, i.e. Thina ngokwethu asibanye ngaphandle kwabamele imakethe. Ngakho-ke, sazi kahle izindawo ezibuhlungu zesevisi kanye nesevisi yewaranti futhi siyakucabangela lapho sithuthukisa isici somkhiqizo esisha ngasinye kuzo zonke izigaba zebhizinisi. 

Ngenkathi sisesesigabeni sokuqala kobuchwepheshe, sisaqhubeka nokuthuthuka nokuthuthukiswa komkhiqizo, kodwa manje abasebenzisi be-HubEx bangathola ithuluzi elilula nelisebenzayo. Kodwa nathi ngeke sikuyeke ukugxekwa - yingakho size kuHabr.

Kunezinye izinkinga ezibalulekile ezingaxazululwa yi-HubEx. 

  • Vimbela izinkinga kunokuba uzixazulule. Isofthiwe igcina amarekhodi azo zonke izinto zokusebenza, ukulungiswa nokugcinwa, njll. Ibhizinisi elithi "Isicelo" lingalungiselelwa kokubili abangaphandle kanye nezinsizakalo zobuchwepheshe zangaphakathi - ungakha noma yiziphi izigaba nezimo, ngenxa yoshintsho oyohlale wazi kahle ukuthi into ngayinye ikusiphi isimo. 
  • Sungula ukuxhumana phakathi kwekhasimende nosonkontileka - ngenxa yesistimu yemiyalezo, kanye nesixhumi esibonakalayo sekhasimende ku-HubEx, akusadingeki ukuthi ubhale amakhulu ezinhlamvu futhi uphendule izingcingo; isixhumi esibonakalayo sesistimu sizoqukatha imininingwane enemininingwane eminingi.
  • Gada inqubo yokulungisa nokulungisa: hlela, yabela izenzo zokuvimbela, yazisa amakhasimende ukuze avimbele izinkinga. (Khumbula ukuthi lokhu kusebenza kahle kangakanani kodokotela bamazinyo nasezikhungweni zezimoto: ngesinye isikhathi uyakhunjuzwa ngokuhlolwa kochwepheshe okulandelayo noma ukuhlolwa kobuchwepheshe - noma ngabe uyathanda noma awuthandi, uzocabanga ngakho). Ngendlela, maduze sihlela ukuhlanganisa i-HubEx nezinhlelo ze-CRM ezidumile, ezizohlinzeka ngokwanda okumangazayo kwamathuba okuthuthukisa ubudlelwano namakhasimende kanye nokwandisa umthamo wezinsizakalo. 
  • Yenza izibalo ezingakha isisekelo sokwenza izinqumo zebhizinisi ezintsha kanye nesisekelo sama-KPI samabhonasi ezisebenzi. Ungakwazi ukuhlanganisa izinhlelo zokusebenza ngesimo nangesiteji, bese, ngokusekelwe esilinganisweni samaqembu kunjiniyela ngamunye, induna noma umnyango, ubale ama-KPI, futhi ulungise umsebenzi wenkampani iyonke: ukushintshanisa abasebenzi, ukuqhuba ukuqeqeshwa, njll. (Ngokuvamile, uma induna u-Ivanov eziningi zezicelo zakhe zibambekile esigabeni “sokubona inkinga”, cishe ubhekene nemishini engajwayelekile, esebenza ngayo edinga isifundo eside semiyalelo. Ukuqeqeshwa kuyadingeka.)

I-HubEx: isibuyekezo sokuqala

Igabavula ku-interface

Inzuzo eyinhloko yesistimu yethu ngumklami. Eqinisweni, singakwazi ukwenza ngokwezifiso inkundla yeklayenti ngalinye ngokwemisebenzi yalo ethile futhi ngeke iphindwe. Ngokuvamile, ubuchwepheshe bepulatifomu cishe buyiqiniso elisha lesofthiwe yenkampani: ngezindleko zokuqasha isisombululo esivamile, iklayenti ithola inguqulo eyenziwe ngokwezifiso ngokuphelele ngaphandle kwezinkinga zokukala, ukumisa nokuphatha. 

Enye inzuzo ukwenza ngokwezifiso umjikelezo wokuphila kwesicelo. Inkampani ngayinye ingamisa izigaba nezimo zezicelo zohlobo ngalunye lwesicelo ngokuchofoza okumbalwa, okuzoholela ekwakhiweni kolwazi kanye nokukhiqizwa kokubika okuningiliziwe. Izilungiselelo zeplathifomu eziguquguqukayo zinikeza +100 ukuze kube lula, isivinini somsebenzi futhi, okubaluleke kakhulu, ukubonakala kwezenzo nezinqubo. 
Ngaphakathi kwe-HubEx, inkampani empeleni ingakha ipasipoti yemishini kagesi. Unganamathisela noma yimaphi amadokhumenti kupasipoti yakho, kungaba ifayela, ividiyo, isithombe, nokunye. Lapho ungaphinda ubonise isikhathi sewaranti futhi unamathisele i-FAQ enezinkinga ezivamile abanikazi bemishini ngokwabo abangazixazulula: lokhu kuzokwandisa ukwethembeka futhi kunciphise inani lezingcingo zesevisi, okusho ukukhulula isikhathi sezixazululo zekhwalithi ephezulu ezinkingeni eziyinkimbinkimbi. 

Ukuze ujwayelane ne-HubEx, kungcono ukushiya isicelo kuwebhusayithi - sizokujabulela ukucubungula ngasinye futhi sikusize usithole uma kunesidingo. "Ukuyithinta" bukhoma kuyajabulisa futhi kuyathakazelisa ngokombono wesakhiwo sesoftware: isikhombimsebenzisi somsebenzisi, isikhombimsebenzisi somlawuli, inguqulo yeselula. Kodwa uma ngokuzumayo ukuthole kulula kakhulu ukufunda, sikulungiselele ukubuka kafushane kwezinhlangano eziyinhloko nezindlela. 

Hhayi-ke, uma ungenaso nhlobo isikhathi sokufunda, hlangana ne-HubEx, bukela ividiyo ehlangene nenamandla ngathi:

Ngendlela, kulula ukulayisha idatha yakho ohlelweni: uma ugcine ibhizinisi lakho kuspredishithi se-Excel noma kwenye indawo, ngaphambi kokuthi uqale ukusebenza ohlelweni, ungakwazi ukulidlulisela kalula ku-HubEx. Ukuze wenze lokhu, udinga ukulanda ithempulethi yethebula le-Excel ku-HubEx, uyigcwalise ngedatha yakho bese uyingenisa ohlelweni - ngale ndlela ungakwazi ukufaka kalula amabhizinisi amakhulu ukuze i-HubEx isebenze futhi ungaqala ngokushesha. Kulesi simo, isifanekiso singaba nalutho noma sihlanganise idatha evela ohlelweni, futhi uma idatha engalungile ifakiwe, i-HubEx ngeke yenze iphutha futhi izobuyisela umlayezo othi kunenkinga ngedatha. Ngakho-ke, uzonqoba kalula esinye sezinyathelo eziyinhloko zokuzenzakalela - ukugcwalisa uhlelo oluzenzakalelayo ngedatha ekhona.

HubEx Entities

Uhlelo lokusebenza luyibhizinisi eliyinhloko le-HubEx. Ungakha noma yiluphi uhlobo lohlelo lokusebenza (oluvamile, oluphuthumayo, iwaranti, oluhleliwe, njll.), wenze ngokwezifiso isifanekiso noma izifanekiso ezimbalwa ukuze ugcwalise ngokushesha isicelo. Ngaphakathi kwayo, into, ikheli lendawo yayo (nebalazwe), uhlobo lomsebenzi, ukugxeka (okusethwe kuhlu lwemibhalo), izinsuku zokugcina, kanye nomenzi kucacisiwe. Ungakwazi ukwengeza incazelo kuhlelo lwakho lokusebenza futhi unamathisele amafayela. Isicelo sirekhoda izikhathi zokuqala nezokugcina zokubulawa, ngakho-ke, isibopho somsebenzi ngamunye siba obala. Ungasetha futhi izindleko ezilinganiselwe zomsebenzi kanye nezindleko ezilinganiselwe zomsebenzi esicelweni.

Sidale kanjani i-Service Desk yamaphupho ethu
Ifomu lokudala isicelo

Sidale kanjani i-Service Desk yamaphupho ethu
Ikhono lokudala izigaba zokufaka isicelo ngokusekelwe ezidingweni zenkampani
Sidale kanjani i-Service Desk yamaphupho ethu
Umakhi woshintsho phakathi kwezigaba zohlelo lokusebenza, lapho ungacacisa khona izigaba, ukuxhumana, nezimo. Incazelo yohlelo “lomzila” onjalo ifana nokuklanywa kwenqubo yebhizinisi, futhi ingasetshenziselwa izinjongo ezihlukahlukene.

Uhlelo ngalunye luhlotshaniswa nento (impahla, indawo, njll.). Into ingaba yinoma iyiphi inhlangano engaphansi kwesevisi yenkampani yakho. Lapho udala into, isithombe sayo sicacisiwe, izimfanelo, amafayela, abathintwayo bomuntu onomthwalo wemfanelo, izinhlobo zomsebenzi kanye nezinhlu zokuhlola zemishini ethile zixhunywe. Isibonelo, uma udinga ukuxilonga imoto, uhlu lokuhlola luzobandakanya izibaluli ezifaka kuhlu izingxenye ezibalulekile, ama-assemblies, nezinyathelo zokuhlola nezokuxilonga. Njengoba umsebenzi uqhubeka, inkosi izohlola wonke amaphuzu futhi ngeke iphuthelwe lutho. 

Kodwa-ke, ungathumela ngokushesha isicelo ngokuskena ikhodi ye-QR (uma okokusebenza kumakwe umkhiqizi noma isevisi) - ilula, iyashesha futhi ikhiqiza kakhulu. 

Ikhadi lesisebenzi likuvumela ukuthi wengeze imininingwane eminingi ngangokunokwenzeka ngomuntu ophethe: igama lakhe eliphelele, abathintwayo, uhlobo (okuthakazelisa kakhulu ukuthi ungakha ikhasimende njengesisebenzi futhi umnikeze ukufinyelela ku-HubEx enamalungelo alinganiselwe), inkampani. , indima (namalungelo). Ithebhu eyengeziwe yengeza izimfanelo zesisebenzi, okuvela kuyo okusobala ngokushesha ukuthi yimuphi umsebenzi nokuthi yiziphi izinto induna noma unjiniyela angayenza. Ungakwazi futhi ukuvimba umsebenzi (ikhasimende), odinga nje ukushintsha inkinobho ethi “Vimbela” kuthebhu ethi “Okunye” - ngemva kwalokho, imisebenzi ye-HubEx ngeke itholakalele isisebenzi. Umsebenzi olula kakhulu ikakhulukazi weminyango yesevisi, lapho impendulo esheshayo yokwephulwa komthetho ingabaluleka ebhizinisini. 

Sidale kanjani i-Service Desk yamaphupho ethu
Iphasipoti yesisebenzi

Njengoba sishilo ngenhla, ngaphezu kwalokho, ku-interface ye-HubEx ungakha izinhla zokuhlola, lapho ungabhala khona izimfanelo - okungukuthi, izinto ezidinga ukuhlolwa njengengxenye yokusebenza ngohlobo ngalunye lwemishini. 

Sidale kanjani i-Service Desk yamaphupho ethu

Ngokusekelwe emiphumeleni yomsebenzi, ideshibhodi enezibalo iyakhiwa ngaphakathi kohlelo lwe-HubEx, lapho amanani nezinkomba ezizuziwe ziboniswa ngendlela yamathebula namagrafu. Kuphaneli yokuhlaziya ungabuka izibalo zezigaba zokufaka izicelo, okudlulelwe yisikhathi, inani lezicelo zenkampani nonjiniyela ngabanye nezinduna.

Sidale kanjani i-Service Desk yamaphupho ethu
Imibiko yokuhlaziya

Ukulungisa, ukugcinwa kwezobuchwepheshe kanye nenkonzo akuyona inqubo yesikhathi esisodwa, kodwa umsebenzi ophindaphindiwe, okuthi, ngaphezu komsebenzi wawo wezobuchwepheshe, futhi uthwale umthwalo wezohwebo. Futhi, njengoba wazi, kunomthetho ongashiwongo: uma okuthile kwenzeka ngaphezu kokuphindwe kabili, zenzele. Lena yindlela esiyidale ngayo ku-HubEx ukwakhiwa okuzenzakalelayo kwezicelo ezihleliwe. Ukuze uthole isifanekiso sesicelo esenziwe ngomumo, ungasetha ishejuli yokuphindaphinda kwayo okuzenzakalelayo ngezilungiselelo eziguquguqukayo: imvamisa, isikhawu sokuphindaphinda phakathi nosuku (isikhumbuzi), inombolo yokuphindaphinda, izinsuku zeviki zokudala izinhlelo zokusebenza, njll. Eqinisweni, ukulungiselelwa kungaba yinoma yini, kuhlanganise nokuboshelwa esikhathini ngaphambi kokuqala komsebenzi, okudingeka udale isicelo. Ukusebenza kwavela ukuthi kuyadingeka kokubili yizinkampani zesevisi nezokuphatha (ukugcinwa kwesimiso), kanye nezinkampani zamaqembu ahlukahlukene - kusukela ekuhlanzeni nasezikhungweni zezimoto kuya kubahlanganisi bohlelo, njll. Ngakho-ke, onjiniyela bezinsizakalo bangakwazi ukwazisa iklayenti mayelana nesevisi elandelayo, futhi abaphathi bangakwazi ukuthengisa izinsizakalo.

Sidale kanjani i-Service Desk yamaphupho ethu

I-HubEx: inguqulo yeselula

Isevisi enhle ayiyona nje izisebenzi zobunjiniyela ezisebenzayo noma eziqeqeshiwe, okokuqala, ukuhamba, ikhono lokuya kuklayenti ngesikhathi esifushane kakhulu futhi uqale ukuxazulula inkinga yakhe. Ngakho-ke, ngaphandle kwesicelo esiguquguqukayo, akunakwenzeka, kodwa, kunjalo, uhlelo lokusebenza lweselula lungcono.

Inguqulo yeselula ye-HubEx iqukethe izinhlelo zokusebenza ezimbili ze-iOS ne-Android platform.
I-HubEx yomnyango wenkonzo iyisicelo esisebenzayo sabasebenzi benkonzo lapho bengakha khona izinto, bagcine amarekhodi emishini, babone isimo somsebenzi kuhlelo lokusebenza, bahambisane nabathumeli kanye nozakwabo abadingekayo, baxhumane ngqo nekhasimende, bavumelane izindleko zomsebenzi, futhi uhlole ikhwalithi yawo.

Ukwamukela nokumaka into usebenzisa uhlelo lokusebenza, vele ukhombe iselula yakho kuyo bese uthatha isithombe sekhodi ye-QR. Khona-ke, efomini lesikrini elikahle, imingcele esele iyaboniswa: inkampani ehlotshaniswa nemishini, incazelo, isithombe, uhlobo, ikilasi, ikheli kanye nezinye izimfanelo ezidingekayo noma ezenziwe ngokwezifiso. Kunjalo, lesi isici esilungele kakhulu iminyango yesevisi yeselula, ochwepheshe basensimini nonjiniyela, nezinkampani ezikhipha izinsiza. Futhi, ekusetshenzisweni kukanjiniyela, izicelo zakhe kanye nezicelo zokugunyazwa ziyabonakala. Futhi-ke, uhlelo luthumela izaziso zohlelo lokusebenza kubasebenzisi, ongeke uphuthelwe umcimbi owodwa ohlelweni.
Sidale kanjani i-Service Desk yamaphupho ethu
Sidale kanjani i-Service Desk yamaphupho ethu
Yebo, lonke ulwazi ngokushesha luya kusizindalwazi esimaphakathi futhi abaphathi noma abaphathi ehhovisi bangabona wonke umsebenzi ngaphambi kokuba unjiniyela noma induna ibuyele emsebenzini.

Sidale kanjani i-Service Desk yamaphupho ethu
I-HubEx yekhasimende uhlelo lokusebenza olulula ongathumela kulo izicelo zesevisi, unamathisele izithombe nezinamathiselo kuhlelo lokusebenza, uqaphe inqubo yokulungisa, uxhumane nosonkontileka, uvumelane ngezindleko zomsebenzi, futhi uhlole ikhwalithi yawo.

Sidale kanjani i-Service Desk yamaphupho ethu
Lokhu kuqaliswa okubili kohlelo lokusebenza lweselula kuqinisekisa ukucaca kobudlelwano, ukulawulwa komsebenzi, ukuqonda iphuzu lamanje lokulungisa endaweni ethile ngesikhathi - ngaleyo ndlela kunciphisa kakhulu inani lezikhalazo zamakhasimende nokunciphisa umthwalo esikhungweni sezingcingo noma ezobuchwepheshe. ukusekela.

Ama-chips we-HubEx

Ipasipoti ye-elekthronikhi yezinto zokusebenza

Into ngayinye, ucezu ngalunye lwemishini lungamakwa ngekhodi ye-QR ekhiqizwe uhlelo lwe-HubEx, futhi ngesikhathi sokusebenzisana okuqhubekayo, skena ikhodi futhi uthole ipasipoti ye-elekthronikhi yento, equkethe ulwazi oluyisisekelo mayelana nayo, imibhalo efanele kanye namafayela. 

Sidale kanjani i-Service Desk yamaphupho ethu

Bonke abasebenzi ngokubuka nje

Ngenkathi lesi sihloko sisakhiwa, sikhiphe okunye ukukhululwa futhi sethula umsebenzi obaluleke kakhulu ngokombono womnyango wesevisi: ungakwazi ukulandelela indawo yesisebenzi esihambahambayo kumephu bese ulandelela umzila wokuhamba nendawo yakhe kumephu. iphuzu elithile. Lokhu kuhlanganisa okubambekayo ekuxazululeni izinkinga zokulawula ikhwalithi.

Sidale kanjani i-Service Desk yamaphupho ethu

Njengoba usuqonda kakade, kwisofthiwe yalesi sigaba kubalulekile ukuthi ungagcini nje ukwamukela nokucubungula izicelo, kodwa futhi unikeze amamethrikhi okusebenza kwabasebenzi (ngemuva kwakho konke, onjiniyela bezinsizakalo, njengabanye, baboshwe kuma-KPI, okusho ukuthi badinga isethi yezinkomba ezinembile, ezilinganisekayo nezifanele). Imingcele yokuhlola ikhwalithi yomsebenzi ingabandakanya, isibonelo, inani lokuvakasha okuphindaphindiwe, ikhwalithi yokugcwalisa izicelo kanye nezinhla zokuhlola, ukufaneleka kokunyakaza ngokuhambisana neshidi lomzila, futhi vele, ukuhlolwa komsebenzi owenziwe. ngekhasimende.

Eqinisweni, i-HubEx injalo lapho kungcono ukubheka kanye kunokufunda ku-Habré izikhathi eziyikhulu. Ochungechungeni lwezihloko ezilandelayo, sizokhuluma ngezindaba zomsebenzi wezikhungo ezihlukahlukene zenkonzo, sizohlaziya ukuthi kungani izinduna nabasebenzi bethukuthele kangaka, futhi sizokutshela ukuthi inkonzo kufanele ibe njani noma akufanele. By the way, uma unezindaba ezimnandi zama-hacks noma ozitholayo emkhakheni wokugcinwa kwemishini, bhala emazwaneni noma ku-PM, nakanjani sizosebenzisa amacala futhi sinikeze isixhumanisi enkampanini yakho (uma unikeza imvume yokuya phambili). 

Sikulungele ukugxekwa, iziphakamiso, okutholakele kanye nengxoxo eyakhayo kakhulu kumazwana nemiyalezo yomuntu siqu. Impendulo yethu yinto engcono kakhulu engenzeka, ngoba sikhethe i-vector yethu yentuthuko futhi manje sifuna ukwazi ukuthi singaba kanjani inombolo yokuqala kubabukeli bethu.

Futhi uma kungenjalo uHabr, khona-ke ikati?

Sidale kanjani i-Service Desk yamaphupho ethu
Hhayi lena!

Siphinde sithathe leli thuba ukuhalalisela umholi nomsunguli wethu u-Andrey Balyakin ngokunqoba kwasebusika kwesizini ka-2018-2019. Ungumpetha Womhlaba Ka-2015, Umpetha WaseYurophu ka-2012, umpetha waseRussia onezikhathi ezine 2014 - 2017 ku-snowskiing kanye ne-kitesurfing. Imidlalo enomoya kumuntu ongathi sina kakhulu iyisihluthulelo sempumelelo yemibono emisha ekuthuthukisweni 🙂 Kodwa ngicabanga ukuthi sizokhuluma ngalokhu kamuva. Funda ngendlela abantu baseSt. Petersburg abawina ngayo, kungaba lapha.

Source: www.habr.com

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