Sikhetha kanjani imibono yokuthuthukiswa kwemikhiqizo yethu: umthengisi kumele akwazi ukuzwa...

Kulesi sihloko, ngizokwabelana ngolwazi lwami ekukhetheni imibono yokuthuthukisa ukusebenza kwemikhiqizo yethu futhi ngikutshele ukuthi ungawagcina kanjani ama-vectors ayinhloko wentuthuko.

Sakha uhlelo lokukhokhelana oluzenzakalelayo (ACP) - lokukhokhisa. Ithemu
Impilo yomkhiqizo wethu iminyaka eyi-14. Ngalesi sikhathi, uhlelo lushintshile lusuka ezinguqulweni zokuqala zohlelo lwentela yezimboni lwaya kunxanxathela yemodular ehlanganisa imikhiqizo eyi-18 ehambisanayo. Esinye sezici ezibaluleke kakhulu zokuphila isikhathi eside kwezinhlelo ukuthuthukiswa okuqhubekayo. Futhi intuthuko idinga imibono.

Imibono

Imithombo

Kunemithombo emi-5:

1. Umngane omkhulu womthuthukisi wezinhlelo zolwazi lwebhizinisi ngu ikhasimende. Futhi iklayenti isithombe esihlangene sabathatha izinqumo, abaxhasi bephrojekthi, abanikazi nabenzi bezinqubo, ochwepheshe be-IT bangaphakathi, abasebenzisi abajwayelekile kanye nenani elikhulu labantu abanentshisekelo ngamazinga ahlukahlukene. Kubalulekile kithi ukuthi ummeleli ngamunye weklayenti angaba ngumphakeli wemibono. Esimeni esibi kakhulu, sithola kuphela impendulo engemihle mayelana nezinkinga ohlelweni. Esimweni esihle kakhulu, kukhona umuntu ohlangothini lweklayenti ongumthombo oqhubekayo wemibono yokuthuthukisa, ehlinzeka ngolwazi oluhlelekile mayelana nezidingo zeklayenti.
2. Okwethu abathengisi nabaphathi bama-akhawunti ziwumthombo wesibili obaluleke kakhulu wemibono yokwenza ngcono. Baxhumana ngenkuthalo nangokubanzi nabamele imboni futhi bathola imibuzo yokuqala mayelana nokusebenza kokukhokha kumakhasimende angaba khona. Abathengisi nama-akhawunti kufanele baqaphele zonke izinguquko ezibalulekile ekusebenzeni kwabo kanye nezibuyekezo zakamuva zesofthiwe yezimbangi, futhi bakwazi ukuthethelela ubuhle nobubi bezisombululo ezahlukene. Laba ngabasebenzi bethu abangabokuqala ukuzwa uma amandla athile okukhokha eba indinganiso ye-de facto, ngaphandle kwalokho isofthiwe ayinakubhekwa njengephelele.
3. Umnikazi Womkhiqizo - omunye wabaphathi bethu abaphezulu noma umphathi wephrojekthi onolwazi kakhulu. Igcina izinjongo zamasu zenkampani engqondweni futhi ilungise izinhlelo zokuthuthukisa umkhiqizo ngokuhambisana nazo.
4. Umakhi, umuntu oqondayo amandla nemikhawulo yezixazululo zobuchwepheshe ezikhethiwe/ezisetshenziswayo kanye nomthelela wazo ekuthuthukisweni komkhiqizo.
   Amaqembu okuthuthukisa nokuhlola. Abantu ababambe iqhaza ngqo ekuthuthukisweni komkhiqizo.

Ukuhlukaniswa kwezicelo

Sithola idatha eluhlaza emithonjeni - izincwadi, amathikithi, izicelo zomlomo. Konke
izikhalazo zihlukaniswa:

• Ukubonisana ngencazelo ethi “Ukwenza kanjani?”, “Kusebenza kanjani?”, “Kungani kungasebenzi?”, “Angiqondi...”. Izicelo zalolu hlobo ziya Emugqeni Wokusekela Weleveli 1. Kungenzeka ukuqeqesha kabusha ukubonisana kwezinye izinhlobo zezicelo.
• Izehlakalo ngencazelo “Ayisebenzi” kanye nethi “Iphutha”. Icutshungulwe ngolayini bokusekela abangu-2 no-3. Uma ukulungiswa okusheshayo nokukhululwa kwepeshi kudingekile, kungadluliswa kusuka ekusekelweni ngokuqondile kuya ekuthuthukisweni. Kungenzeka ukukuhlukanisa kabusha njengesicelo soshintsho futhi usithumele ku-backlog.
• Izicelo zoshintsho nokuthuthukiswa. Bangena esibelethweni somkhiqizo, bedlula imigqa yokusekela. Kodwa kunenqubo ehlukile yokucubungula kubo.

Kunezibalo zezicelo: ngokushesha ngemva kokukhululwa, inani lezicelo landa ngo-10-15% isikhathi esifushane. Kukhona futhi ukwanda kwezicelo lapho iklayenti elisha elinenombolo enkulu yabasebenzisi liza kumasevisi wethu wamafu. Abantu bafunda ukusebenzisa amakhono amasha esoftware, badinga izeluleko. Ngisho neklayenti elincane, lapho liqala ukusebenza ohlelweni, lishisa kalula amahora angaphezu kuka-100 wokubonisana ngenyanga. Ngakho-ke, lapho sixhuma iklayenti elisha, sihlala sigcina isikhathi sokubonisana kokuqala. Ngokuvamile sikhetha ngisho nochwepheshe othile. Intengo yokuqasha, yiqiniso, ayifaki lezi zindleko zabasebenzi, kodwa ngokuhamba kwesikhathi isimo siyashintsha. Isikhathi sokujwayela ngokuvamile sithatha inyanga engu-1 kuye kweziyi-3, ngemva kwalokho isidingo sokwelulekwa sincipha kakhulu.

Ngaphambilini, sasisebenzisa izixazululo esizibhalele sona ukuze sigcine izicelo. Kodwa kancane kancane sashintshela emikhiqizweni ye-Atlassian. Okokuqala, sidlulisele ukuthuthukiswa ukuze kube lula ukusebenza ngokuvumelana ne-Agile, bese sisekela. Manje zonke izinqubo ezibucayi zihlala ku-Jira SD, futhi zisekelwa ama-plugin ahlukahlukene e-Jira, kanye ne-Confluence. Izixazululo zokuzibhalela zahlala kuphela ezinqubweni ezingabalulekile emisebenzini yenkampani. Kuvele ukuthi imisebenzi yethu manje isihlukanisa futhi ingadluliswa phakathi kokusekelwa nokuthuthukiswa ngaphandle kokugxuma isuka kolunye uhlelo iye kolunye.

Kulesi sixhumanisi singathola idatha kuyo yonke imisebenzi, izindleko ezihleliwe nezangempela zabasebenzi, sisebenzise izinketho ezihlukahlukene zamanani kumakhasimende futhi sikhiqize imibhalo yezidingo zangaphakathi kanye nokubika kumakhasimende.

Icubungula izicelo zoshintsho

Ngokuvamile, izicelo ezinjalo ziza ngendlela yezidingo zokusebenza. Umhlaziyi wethu ufunda isicelo, udala ukucaciswa kanye nokucaciswa kobuchwepheshe kwezinga eliphezulu. Idlulisela imininingwane kanye nemininingwane yobuchwepheshe kumuntu othumele lesi sicelo ukuze sigunyazwe - kufanele siqiniseke ukuthi sikhuluma ulimi olufanayo nekhasimende.

Ngemva kokuthola isiqinisekiso esivela ekhasimendeni sokuthi siqondane kahle, umhlaziyi ufaka isicelo kurekhodi lomkhiqizo.

Ukuphathwa kokusebenza komkhiqizo

Ukusilela emuva kuqongelela izicelo ezingenayo zoshintsho nokuthuthukiswa. Umkhandlu wezobuchwepheshe, ohlanganisa umqondisi, izinhloko zabasekeli, ukuthuthukiswa, ukuthengisa kanye nomklami wesistimu, uhlangana njalo ezinyangeni eziyisithupha. Ngendlela yokuxoxisana, umkhandlu uhlaziya futhi ubeke phambili izicelo ezivela kusalela emuva futhi uvumelane ngemisebenzi emi-5 yokuthuthukisa ezosetshenziswa ekukhishweni okulandelayo.

Empeleni, umkhandlu wezobuchwepheshe uphendula izimfuno zezimboni nezimakethe ngokubuyekeza izidingo ezivezwe ezicelweni. Konke okungabalulekile kangako kusala kusilele emuva futhi akufinyeleli entuthukweni.

Ukuhlukaniswa Kwezicelo Zokushintsha Nezezimali

Intuthuko iyabiza. Ngakho-ke, sizokutshela ngokushesha ukuthi yiziphi izinketho esingaba nazo uma isicelo soshintsho sivela kuklayenti hhayi umsebenzi.

Sihlela izicelo zoshintsho ngale ndlela elandelayo: isidingo semboni noma isici somuntu ngamunye sebhizinisi; inani elibalulekile lomsebenzi omusha noma ukulungiswa okuncane. Ukulungiswa okuncane kanye nezicelo zomuntu ngamunye zicutshungulwa ngaphandle kwanoma yiziphi izingqinamba. Izicelo zomuntu ngamunye zibalwa futhi zisetshenziswe kuklayenti elithile njengengxenye yomsebenzi wephrojekthi naye.

Uma lesi kungesona isidingo esikhulu somkhakha futhi umthamo wokusebenza mkhulu, kungase kuthathwe isinqumo sokuthuthukisa imojuli entsha ehlukile ezothengiswa ngaphezu kokusebenza okuyinhloko. Uma isicelo esinjalo sitholwa kuklayenti, singakhokhela izindleko zokuthuthukisa imojuli, sinikeze iklayenti imojula mahhala noma ngenkokhelo eyingxenye, futhi sibeke imojula ngokwayo ukuze ithengiswe. Esimeni esinjalo, iklayenti lithatha ingxenye yomthwalo we-methodological futhi empeleni liqhuba ukuqaliswa kokuhlola kwemojula ngokwalo.

Uma lesi kuyisidingo esikhulu semboni, khona-ke isinqumo singenziwa sokufaka ukusebenza okusha emkhiqizweni oyisisekelo. Izindleko kuleli cala ziwela kithi ngokuphelele, futhi ukusebenza okusha kuvela kunguqulo yamanje yezinhlelo.
Amakhasimende amadala anikezwa isibuyekezo.

Kungase futhi kube ukuthi amakhasimende amaningana anesidingo esifanayo, kodwa asifaneleki ukuthola umkhiqizo omningi. Kulokhu, singathumela imininingwane kulawa makhasimende futhi sinikeze ukuhlukanisa izindleko zokuthuthukiswa phakathi kwawo. Ekugcineni, wonke umuntu uyawina: amakhasimende athola ukusebenza ngenani eliphansi, sicebisa umkhiqizo, futhi ngemva kwesikhathi esithile, abanye abahlanganyeli bemakethe nabo bangathola ukusebenza komsebenzi wabo.

I-DevOps

Intuthuko ilungiselela ukukhishwa okukhulu okubili ngonyaka. Ekukhishweni ngakunye, isikhathi sibekelwe ukuqaliswa kwemisebenzi emi-5 etholwe emkhandlwini wezobuchwepheshe. Ngakho, phakathi kwesimiso, asilokothi sikhohlwe mayelana nokuthuthukiswa komkhiqizo.

Ukukhishwa ngakunye kuthola isethi efanelekile yokuhlola kanye namadokhumenti. Okulandelayo, lokhu kukhishwa kufakwa endaweni yokuhlola yekhasimende elihambisanayo, lona, ​​elihlola ngokucophelela yonke into futhi ngemva kwalokho ukukhishwa kudluliselwa emkhiqizweni.

Ngokungeziwe kusistimu yokukhipha, kunefomethi yokulungiswa kweziphazamisi ngokushesha ukuze amaklayenti angahlali namaphutha izinyanga eziyisithupha. Le fomethi emaphakathi izokuvumela ukuthi uphendule ngokushesha izehlakalo eziza kuqala futhi ugcwalise ama-SLA ashiwo.

Konke lokhu okungenhla kuyiqiniso ikakhulukazi emkhakheni wezinkampani kanye nezixazululo ezikhona. Ezinsizeni zamafu eziqondiswe kungxenye ye-SMB, awekho amathuba abanzi kangaka ukuze amakhasimende abambe iqhaza ekuthuthukisweni komkhiqizo. Ifomethi yokuqashwa kwe-SMB ayikucabangi nokukucabanga lokhu. Esikhundleni sesicelo soshintsho ngendlela yezidingo ezicacile ezivela eqenjini lezinkampani, lapha kukhona impendulo evamile kanye nezifiso zesevisi. Sizama ukulalela, kodwa umkhiqizo mkhulu futhi isifiso seklayenti elilodwa ukuletha okuthile esikujwayele ohlelweni lwalo oludala lomlando singase siphikisane nesu lokuthuthukisa lesistimu lilonke.

Source: www.habr.com