Igama lami ngingu-Daria, ngingumhlaziyi wemikhiqizo. Umkhiqizo oyinhloko wenkampani yami ideskithophu yesevisi, isiteji samafu esenza ngokuzenzakalelayo izinqubo zebhizinisi: isibonelo, umsebenzi wokulungisa, ukugcinwa kwezinto ezihlukahlukene. Omunye wemisebenzi yami ukubamba iqhaza kwinqubo yokwethula inkundla yethu emabhizinisini amaklayenti, kuyilapho ngidinga ukucwila emininingwaneni yenkampani ethile ngokujule ngangokunokwenzeka.
Ngithanda ukukutshela ukuthi elinye lamakhasimende ethu, inkampani yesevisi yakwa-Brant, likwazile kanjani ukwenza izinqubo zebhizinisi ezidinga abasebenzi abaningi. Inkampani yaphendukela endaweni yethu lapho inani lamakhasimende ayo, futhi, ngokufanele, izicelo zesevisi, zaqala ukukhula ngokushesha. Ibhizinisi liyathuthuka ngenkuthalo, lihle, yini ebanjwayo? Iqiniso liwukuthi inani lezinqubo ezifanayo zesimiso likhula kakhulu, futhi le ngozi ayinakubukelwa phansi. Futhi ngaphandle kwalokho, kuba sobala ukuthi awukwazi ukusebenzisa amathuluzi afanayo asebenze ngenkathi kunezinhlelo zokusebenza ezimbalwa.
Uzwakala ujwayelekile?
Ngakho, indaba yensindiso.
Ngqo izinkampani zesevisi sebenzisa ukusebenza kwenkundla yethu ngokugcwele ngangokunokwenzeka, ngoba badinga ukuxhumana okusheshayo phakathi kwezinhlangothi ezimbalwa. Yiziphi lezi zinhlangothi?
- Ikhasimendeumuntu ophukile
- Umphathi Wesevisi, owamukela isicelo, uqoka umenzi wefa futhi alawule ukuqaliswa kwaso
- Unjiniyela Oholayo, okuqinisekisa ukulawula izinga lomsebenzi owenziwe futhi inikeza ukusekelwa kwezobuchwepheshe lapho kugcwaliswa izicelo eziyinkimbinkimbi
- Uchwepheshe wesevisi, ozofika ephuzwini alungise inkinga
Ulwazi mayelana nenkampani "Brant"
- Izinsizakalo ezinikeziwe: isevisi yokulungisa kanye newaranti yemishini, ukwakhiwa kanye nomsebenzi wokufaka; ukuhlanza;
- Izikhungo zesevisi ezingaphezu kuka-1000 zitholakala eMoscow nasesifundeni saseMoscow;
- Bangaphezu kuka-60 ongoti benkonzo kubasebenzi.
- Inkampani icubungula izicelo ezingaphezu kuka-4500 nyanga zonke.
- Sisebenzisa amagama mbumbulu ukuhlonza amaklayenti ka-Brant kulo mbhalo. Lezi yizi: i-federal chain of grocery store - masiyibize ngokuthi "Polyanka"; amaketanga amabili ekhemisi - "Udokotela A" kanye "noDokotela B"; izikhungo zesevisi ye-telecom operator "Op Mobile"; kanye nezindawo zokukhiqiza eziningana;
Iketango ngalinye elikhulu lagcizelela ukuthi wonke umsebenzi wokusekela izicelo wenziwe ezinhlelweni zabo zokubala. I-automation yokusebenzisana iyasebenza kokubili ikhasimende kanye nenkampani yesevisi, futhi ilungile emkhakheni wezinsizakalo eziphelele. Kodwa-ke, lapho kunamakhasimende angaphezu kwamabili, umsebenzi wenkampani yesevisi ezinhlelweni eziningana ngesikhathi esisodwa udala ubunzima.
Bekunjani NGAPHAMBI kokwethulwa kwe-Service Desk
Inethiwekhi ye-Polyanka isebenzisa i-1C: Uhlelo lwe-MRO; βUdokotela Aβ - uthumela izicelo ngohlelo lwe-Intraservice; "Udokotela B" kanye "ne-Op Mobile" - ngeDeski labo Lesevisi. Amakhasimende angaxhunyiwe ku-inthanethi ahambisa izicelo nge-imeyili, izingcingo, noma i-WhatsApp ne-Viber.
Zonke izicelo ezitholiwe ziqoqwe ngefayela le-excel. Inombolo yezicelo ngesikhathi esisodwa ingaba ngaphezu kwezinkulungwane ezingu-4 - futhi lezi ziyizinhlelo zokusebenza ezisebenzayo kuphela, kodwa kuyadingeka futhi ukugcina umlando wezicelo eziqediwe.
Ifayela lesifinyezo lamane lisabisa ngokufa noma nini, futhi kwakudingeka sihlale senza amakhophi ukuze singalahlekelwa isizindalwazi sohlelo lokusebenza. Ukuqoqa izinhlelo zokusebenza kuyo yonke imithombo nokuzidlulisela efayeleni le-Excel kuthathe isikhathi eside ngendlela engamukeleki. Futhi-ke kwakudingeka futhi ukuthumela izicelo ngesandla kubadlali ngemiyalezo ye-SMS, i-imeyili, i-Viber ne-WhatsApp.
Kulokhu, isicelo esithunyelwe kuchwepheshe wesevisi kufanele siqukathe ulwazi oluningi oludingekayo ukuze sisetshenziswe. Ngemuva kokuqeda isicelo, kwakudingeka ukuthi kuqoqwe ulwazi mayelana nokusetshenziswa kanye nemibiko yezithombe. Futhi kwenye indawo ukuze uyigcine.
Umuntu angacabanga ukuthi bekunzima kangakanani ekwamukelweni kweziteshi eziningi kangaka, ukuqoshwa nokusabalalisa izinhlelo zokusebenza. Uma kubhekwa ukuthi inkampani yayisithola amakhasimende amasha azosebenza futhi iqashe ochwepheshe abengeziwe, le nqubo yayinesidingo esikhulu sokuzenzakalela kanye nokubonakala obala. Kodwa-ke, akunakwenzeka ukwenqaba ukusebenza nezicelo ngendlela efanele iklayenti, ngoba lokhu kuhlinzekwa yimigomo yenkontileka.
Lokhu kusho ukuthi isistimu ehlukile iyadingeka ezovumela:
- qoqa imisebenzi kuzo zonke izinhlelo zamakhasimende endaweni eyodwa;
- linganisa izicelo ezitholwe ngamafomethi ahlukene;
- hambisa izicelo kochwepheshe bezinsizakalo nalo lonke ulwazi oludingekayo;
- ukuthola umbiko ngokusebenza kwesicelo;
- umlando wesitolo wama-oda aqediwe.
Futhi ngesikhathi esifanayo, kufanele kube lula kumdlali - isisebenzi sasensimini esinefoni kuphela njengendlela yokuxhumana.
Indlela izinto ezihambe ngayo ngemva kokwethulwa kwe-Service Desk
Ngemva kokufunda imakethe yemikhiqizo yesofthiwe, u-Brant wakhetha uhlelo lwethu - inkundla ye-HubEx.
Isinyathelo 1: Ukusebenzisa ukungenisa kwe-Excel, idatha yazo zonke izinto ezihlinzekwayo idluliselwe endaweni yesikhulumi (ngesikhathi sokwethulwa kwakukhona ezingaphezu kuka-900 zazo) - manje lonke ulwazi oludingekayo mayelana nento ngayinye lugcinwe ku-passport yewebhu yento: ikheli, indawo kumephu, imibhalo yobuchwepheshe, abathintwayo, umlando wesevisi. Konke okungadingeka ukuze ugcwalise isicelo ngokushesha.
Isinyathelo sesi-2: - Ukulayisha izinhlelo zokusebenza ohlelweni oluvamile kwenziwa ngokushesha. Ukungenisa ohlelweni lwe-HubEx kwenzeka ngokuchofoza kabili, futhi manje zonke izicelo zento ngayinye ziqoqwa endaweni eyodwa. Enye indlela yokuqoqa izicelo ezinhlelweni zamakhasimende iwukumisa indlela yokwamukela izicelo ngokuqondile nge-imeyili. Lolu khetho luyatholakala futhi endaweni yesikhulumi.
Umphumela: Abathumeli be-Brant babona zonke izicelo ohlelweni olulodwa futhi basabalalise phakathi kwabasebenzi basensimini.
Umsebenzi ngamunye unefoni ephaketheni lakhe enohlelo lokusebenza lweselula oluzokwazisa ngesicelo esisha esabelwe. Futhi kuhlelo lokusebenza uqobo, uchwepheshe ubona uhlu lwamanje lwezicelo zakhe:
Iphuzu elibalulekile: manje konke ukuxhumana mayelana nesicelo akwenziwa ngengxoxo yocingo noma ngezithunywa ezisheshayo, kodwa kuhlelo lokusebenza ngokwalo.
Lokhu kukuvumela ukuthi ugcine umlando wesicelo, ngokusobala ukuxhumana kwengxenye ngayinye yazo, futhi uqinisekise ukuthi akukho lutho olubalulekile olulahlekile. Usonkontileka angacela ulwazi olwengeziwe mayelana nomsebenzi, abike ukubambezeleka, noma ameme umhlanganyeli odingekayo engxoxweni - isibonelo, omunye uchwepheshe - oke wanikeza le nto ngaphambilini.
Manje, lapho udlulisela isicelo komunye uchwepheshe, lonke ulwazi oludingekayo ngezenzo zangaphambilini luyatholakala kusisebenzi esisha.
Ngakho-ke, ukwethulwa kwedeskithophu yesevisi kwavumela i-Brant ukuthi ihlanganise wonke amaphrojekthi ayo ohlelweni olulodwa. Ngaphezu kwalokho, izinqubo ezivamile ezazisongela ukuminza inkampani zancipha kakhulu: naphezu kokuthi inani lezinto zesevisi landa, sasingekho isidingo sokugcwalisa abasebenzi ngabasebenzi abasha ukuze nje kuhlanganiswe ukwanda kwenani lemisebenzi efanayo.
Source: www.habr.com