CASE indlela: ukuqapha komuntu

CASE indlela: ukuqapha komuntu
Ziiiiin! Kungo-3 ekuseni, uba nephupho elimangalisayo, futhi kungazelelwe kuba khona ucingo. Usemsebenzini kuleli sonto, futhi ngokusobala kukhona okwenzekile. Isistimu ezenzakalelayo iyafona ukuthola ukuthi yini engalungile. Lesi isici esibalulekile sokuphatha amasistimu ekhompuyutha esimanje, kodwa ake sibheke ukuthi uzenza kanjani izaziso zibe ngcono kubantu.

Jwayelana nefilosofi yokuqapha, ezelwe phakathi namashumi ambalwa eminyaka yemisebenzi yami emaqenjini ahlukene okuqapha. Wayethonywe kakhulu ibhayibheli langempela likaRob Evashchuk Ifilosofi Yami Yokuxwayisa (I-My Notification Philosophy) ifakwe encwadini ethi I-Google SRE, kanye nencwadi kaJohn Alspaugh Ukucatshangelwa Kwedizayini Yezixwayiso (Amanothi ngokusetha izexwayiso).

Kelly Dunn, Arijit Mukheryi ΠΈ UMaxim Petazzoni - siyabonga ngosizo lwakho lokuhlela okuthunyelwe.

Yini i-CASE?

Nginqume ukuqhamuka nesifinyezo esihle esinjengokuthi Indlela yokusebenzisa kaBrendan Gregg noma Indlela ka-Tom Wilkie RED. Ngiyayibiza CASE indlela. Uchaza amaphuzu amane okufanele uwanake uma usebenza ngokuqapha okuzenzakalelayo:

Uma usebenzisa i-CASE, uphatha izaziso ngokunganaki okunempilo futhi awubavusi abantu ebusuku. Ukuqapha kufanele kuhlolwe njalo ukuze kusetshenziswe usizo nempumelelo. Uma umuntu ethola isaziso, uzoba namamodeli engqondo angcono kanye nokuzethemba okwengeziwe.

Ukwenza kube lula ukukhumbula, ake ucabange ukuthi udinga ICALA [okungukuthi, icala, isizathu - inothi lomhumushi] ukuthethelela isexwayiso ngasinye. :izibuko zelanga:

Futhi kungani konke lokhu?

Ukuba semsebenzini kungaba buhlungu. Ngezizathu eziningi. Futhi i-CASE ngeke ibaqede bonke. Kodwa ngayo, uzovuka ebusuku uthole izaziso ezingcono. Le ndlela ihlanganisa izinqubo ezihlukahlukene zenhlangano ezizosiza nalolu daba.

Ubuhle bezindlela ze-RED kanye ne-USE ukuthi ngosizo lwabo asazi nje ukuthi kusebenza kanjani, kodwa futhi sikhuluma ulimi olufanayo komunye nomunye. Ngiyethemba ukuthi indlela ye-CASE izokwenza kube lula ukuxoxa ngezaziso ezivikela izinhlelo zethu kodwa zigcine ozakwethu bematasa.

Iphuzu liwukuthi udinga ukudala isiko enhlanganweni yakho lapho izaziso ziphathwa ngokunganaki okunempilo. Izaziso zingadalelwa injongo ethile, kodwa akulona iqiniso ukuthi ngeke zilahlekelwe inani kamuva. Kungani simise lesi saziso? Sekuyisikhathi eside kangakanani imibandela yayo ibuyekezwa? Nge-CASE, le mibuzo ingaphendulwa.

Okuqukethwe-Kunzima - ukubopha umongo

3 am akusona isikhathi esingcono kakhulu sokufunda imilayezo equkethe amagama amaningi ahlakaniphile. Ukuze uphendule ngempumelelo, udinga ulwazi. Ngokufanelekile, lokhu kufanele kube ulwazi olumayelana nenkinga ethile, umongo ocace ngokushesha, futhi izaziso kufanele zilungiselelwe ukuze lokhu kwenzeke. Lokhu "observation" kanye "orientation" kusuka I-loop ye-OODA. Akuyona ihlazo ukuchitha isikhathi kulokhu kusetha, ngoba ukuphazamisa njalo umuntu kubiza nakakhulu. Asihloniphane.

CASE indlela: ukuqapha komuntu
Izinkinga zinemithombo eminingi. Ikakhulukazi izipoki.

Ngingalisiza kanjani isikhulu esisebenza emsebenzini? Into yokuqala isikhulu somsebenzi esiyibonayo yisaziso, ngakho sakha yonke imibono ngesisekelo saso. Khona-ke ubheka imiyalelo namadeshibhodi, kodwa ingabe kukhona njalo idatha kwisaziso esithile, hhayi nje ulwazi olujwayelekile? U-Alspaugh weluleka β€œukucabanga ngokuthi ungasihumusha kanjani noma usiphendule kanjani isaziso” (isilayidi 29)1. Isaziso esihle sigxile kumuntu osemsebenzini, hhayi nje ukulungiselelwa umkhawulo.

Ngakho-ke nansi eminye imibono yokuthi ungathuthukisa kanjani umongo wezaziso:

  • Bonisa umsebenzisi okuthile okuwusizo futhi okudalwe ngokukhethekile, hhayi nje imiyalelo evamile noma ideshibhodi. Ngaphambilini, mina nabafana sasisebenzisa amadeshibhodi ophenyo alungiselwe izaziso ezithile. Lokhu kuzosiza uma inkinga yaziwa, kodwa kuzovele kudideke abanye. Sidinga ukuthola ibhalansi lapha.
  • Sitshele ngomlando wesaziso: ingabe sisha? Ingabe isebenza njalo? Ingabe kungokwesizini?
  • Bonisa izinguquko zakamuva kusimo sesistimu. Ingabe kukhona okushintshile muva nje? (Isibonelo, ukusebenzisa noma ukunika amandla/ukukhubaza ukusebenza.)
  • Bonisa ubudlelwano futhi unikeze ulwazi lwemodeli yengqondo: ukuncika kwesistimu kufanele kubonakale ngokucacile, okungcono kube nenkomba yokusebenza.
  • Xhuma ngokushesha umsebenzisi nethimba: bangakwazi ukubona izigameko eziqhubekayo noma bangathola ukuthi ubani omunye enkampanini othole isaziso? Uhlelo ukuphathwa kwesigameko yenziwe yasebenza?

Ngokufanelekile, uhlelo lokulawula izigameko luzohlinzeka ngezeluleko zendlela yokuthuthukisa umongo wezaziso wophenyo lwesigameko. Kukhona njalo okumele kusetshenzwe!

Okungenziwa - inani elisebenzayo

Ingabe isikhulu somsebenzi kufanele senze okuthile ngokuphendula isaziso? Uma ungadingi ukwenza lutho noma kungacaci ukuthi wenzeni, kungani umvuse? Udinga ukugwema izaziso ezicasula labo abasemsebenzini futhi ezingadingi senzo.

Buka okuthunyelwe ku-imgur.com

Kumele ngenzeni? Ufunani?

Esikhathini esedlule, lapho amasistimu ayelula futhi amaqembu emancane, sasibeka ukuqapha ukuze sihlale phezu kwezinto. Isaziso sokuthi umthwalo kunqwaba unyukile sizosinika umongo uma isevisi ingasebenzi kahle. Ngesilinganiso esikhulu, izaziso ezinjalo zizodala ukudideka kuphela ngoba amasistimu ethu ahlala esebenza esimweni sokwehliswa kwesimo sobunzima obuhlukahlukene. Lokhu kuholela ngokushesha ukukhathala okuvela ezazisweni futhi, kunjalo, ekulahlekelweni ukuzwela. Ngakho-ke, isiphathimandla esisebenzayo siziba noma sihlunga izaziso ezinjalo futhi asiziphenduli ngaso sonke isikhathi njengoba kudingeka. Ungaweli kulolu gibe! Ungazihleli zonke izaziso zilandelana bese uzithumela nge-imeyili kwenye ifolda elahliwe.

Nakhu ukuthi sibukeka kanjani isaziso esinevelu ebonakalayo:

  • Isaziso sidinga isenzo kunokumane ubike izindaba.
  • Lesi senzo sinzima noma siyingozi ukuzenzela. Uma isenzo singenziwa ngokuzenzakalela, bese sishintsha, yeka ukuhlupha abantu!
  • Isaziso siqukethe izincomo eziphuthumayo efomini izivumelwano zezinga lesevisi (SLA) noma umgomo wesikhathi sokutakula (I-RTO). Isiphathimandla esisebenza emsebenzini singabe sesisebenzisa uhlelo lwenhlangano lokulawula izigameko.

Ngifuna ukucacisa: Angisho ukuthi izaziso kufanele zize kuma-SLO abaluleke kakhulu (izinjongo zeleveli yesevisi) we-API. Ukuqapha kwe-SLO kuhlala kuyizicucu futhi kuhlukaniswe futhi kudinga indlela efanayo kuzo zonke izinsizakalo. Kuyacaca ukuthi uzobe ulandelela ama-SLO abaluleke kakhulu kumakhasimende akukhokhelayo. Kodwa ama-SLO wengqalasizinda, afana nesizindalwazi, nawo adinga ukugadwa. Maduze uzobhekana namakhasimende angaphakathi futhi uwasekele. Futhi nokunye ad infinitum.

Ngokusekelwe kuzimpawu - ukugcizelela izimpawu

Kungakhathaliseki ukuthi uyathanda noma awuthandi, usebenza ohlelweni olusabalalisiwe (Kavaj)2. Njengomphumela walokho, usebenzisa amaqhinga ahlukene ukuze uhlukanise izinsiza futhi uzivikele ekuhlulekeni (Trainor et al.)3. Futhi nakuba ukuqoqwa kukadoti okubambezelekile noma umbuzo omisiwe wesizindalwazi ubonisa izinkinga, asikho isidingo sokujaha ukuzilungisa uma abasebenzisi bengenazo izinkinga esikhathini esizayo esiseduze.

Lezi izimpawu ezibalulekile futhi zingase zibe nenani elingokoqobo, kodwa uma zingaphazamisi abasebenzisi, ngakho-ke akuphuthumi ngokwanele ukuphazamisa isisebenzi. Izaziso ezisekelwe kuyimbangela ziyizifinyezo zamamodeli ethu engqondo mayelana nokwehluleka kwesistimu. Kungcono ukulandelela izimpawu ezibalulekile kunokuzama ukubhala zonke izimbangela zokwehluleka.

Ukuze wenze izaziso zibe nenjongo, gxila kukho izinkomba zokusebenza, kubalulekile kubasebenzisi. U-Evashchuk ubiza lokhu "ukuqapha abasebenzisi." Khumbula ukuthi le filosofi kufanele isetshenziswe kuyo yonke inhlangano. Uma isevisi inezinkinga eziphuthumayo endaweni ethile ekujuleni kwengqalasizinda, ithimba elifanele lizozinakekela. Ukuvikela amasistimu ekuhlulekeni okunjalo kuyindaba ehluke ngokuphelele (Umqeqeshi et al., isigaba samasu okunciphisa ukuncika okubalulekile)3.

Izimpawu aziguquki

URichard Cook usikhumbuza ukuthi izinhlelo eziyinkimbinkimbi zigcwele amaphutha, ukushiyeka nezinkinga4. Ukuzama ukubhala zonke izizathu ezingenzeka kuwumsebenzi weSisyphean. Uyazama ukuchaza izinkinga, kodwa zishintsha ngaso sonke isikhathi. UCindy Sridharan ukholelwa ukuthi "akudingekile ukuthi izinhlelo zibe sesimweni esiphelele njalo ngomzuzwana" futhi kungcono ukusebenzisa indlela yomuntu ("Ukubonwa Kwezinhlelo Ezisabalalisiwe" (β€œUkuqapha Amasistimu Asabalalisiwe”), 7)5.

Gwema izaziso ngemva kwesigameko

Ngokuvamile, izaziso zezimbangela zilungiselelwa ukulungisa izehlakalo. Futhi lezi zaziso ezinomkhawulo mayelana neqiniso lalokho okwenzekile zakha umuzwa wokuvikeleka okungamanga, ngoba uhlelo njalo luza nezindlela ezintsha zokunqamuka.

Ungakhohliswa ngezaziso zesizathu. Cabanga kangcono:

  • Kungani isaziso esisekelwe kuzimpawu singayibonanga inkinga?
  • Kungaba usizo ukuthuthukisa umongo womsebenzisi?
  • Amathuluzi okuqapha angathuthukiswa kanjani ukuze kwenziwe ukuxilongwa ngokushesha, kunokuba kuqoqwe izaziso ngokwenzekile?

Amathuluzi okuqapha okuxilongwa azosiza kuphela uma uwacabanga njengendlela yokusuka ezimpawu uye esixazululo. Ngaphandle kwale mpendulo, uzomane ugajwe ngezaziso eziphuzile namashadi mayelana nokwehluleka kwangaphambiliniβ€”hhayi nelilodwa igama elimayelana nokuzayo. Leli yithuba elihle lokuthi inhlangano isuke kokuzivikela iye ekuhlaseleni. Futhi abathuthukisi nabaphathi bemikhiqizo bazoba nokulindela okufanayo nemigomo ecacile. Ikesi - CASE (:wink:) - licacile ngesaziso ngasinye.

Izaziso ezisuselwe ezingqondweni ziyabekezeleleka ngokulinganisela

Kwesinye isikhathi isistimu yethu isishiyela ukukhetha okuncane ngokwezaziso ezisuselwe kumbangela. Futhi ngezinye izikhathi labo abasemsebenzini baqonda kahle ukuthi uphawu luzoholela ekuhlulekeni, futhi ngenxa yalokho luqukethe inani elisebenzayo. Mhlawumbe awunaso isiqiniseko sokuthi kwenzakalani futhi usetha izaziso ukuze zibe sohlangothini oluphephile. Sethemba ukuthi lesi senzo singokwesikhashana kuze kube yilapho sesikwazi ukushintsha isistimu ukuze sixazulule inkinga yokusebenza.
Gcina ezinye izingxenye ze-CASE engqondweni lapho usebenza nalezi zimo. Ukuthi kungokwesikhashana akusho ukuthi ungayeka ukucabanga ngekhanda lakho.

Kuhlolwe - ukuhlola

Noma yiziphi izinguquko ohlelweni (ikhodi entsha, ingqalasizinda entsha, noma yini entsha) yandisa ububanzi bokuhluleka (Cook, 3).4 Ingabe lesi saziso sisasebenza njengoba bekulindelekile? Amamodeli engqondo acacile namanje amasistimu nolwazi lokuphendula kuzaziso ezithile zosekelo indlela yokuvimbela - lezi yizici ezibalulekile inhlangano egxile ekufundeni. Amaphutha ezinhlelo ahlala eguquguquka, futhi kufanele sihambisane nawo.

Udinga ukuhlola njalo ikhwalithi yesaziso ngasinye ukuze uqinisekise ukuthi sisebenza njengoba kulindelekile. Abaholi abathandekayo! Kuzoba lula kakhulu emaqenjini akho uma uwasiza ukusungula le nqubo! Nansi eminye imibono yokuhlola:

  • Sebenzisa ubunjiniyela besiphithiphithi, izinsuku zomdlalo noma ezinye izindlela zokuhlola izaziso. Ithimba lingakwenza ngokwalo ngaphandle kokuthembela ohlelweni olusindayo lokulawula izigameko!
  • Faka iqoqo lazo zonke izaziso ezihlobene nesigameko ohlelweni lwakho lokulawula izigameko. Maka njengokubalulekile, okulimazayo, okungalungile, okungacacile, njll. Zisebenzise njengempendulo.
  • Izaziso ezifanele zicushwa njalo futhi zihlolwa ngokucophelela. Qiniseka ukuthi zonke izixhumanisi ziyasebenza, zikhomba umongo olungile, njll.
  • Uma isaziso singashi noma sivutha kaningi, kukhona okungalungile ngaso. Yilungise noma uyisuse. Qaphela ukungenzi lutho noma umsebenzi omningi!
  • Setha izitembu zesikhathi zezaziso ezinamadethi okuphelelwa yisikhathi. Uma idethi yokuphelelwa yisikhathi isiphelelwe yisikhathi, hlola isaziso usebenzisa indlela ye-CASE futhi ubuyekeze isitembu sesikhathi. Njengokudla, hlola usuku lokuphelelwa yisikhathi njalo.
  • Yenza kube lula inqubo yokuthuthukisa izaziso. Sebenzisa ukuqapha njengekhodi kanye nezaziso zesitolo endaweni ye-Git. Izicelo zokudonsa zisiza ukuthi zibandakanye ithimba futhi zikunikeze umlando wezaziso ezedlule. Futhi ngeke usasaba ukushintsha izaziso noma ukucela imvume kulabo abanomthwalo wemfanelo wazo.
  • Setha impendulo yezaziso, ngisho noma ilula Ifomu le-Google, ukuze abaphathi bemisebenzi bamake izaziso njengezingenamsebenzi noma eziphazamisayo. Shumeka isixhumanisi noma biza esenzweni kusaziso ngokwaso futhi ubuyekeze impendulo yakho njalo.
  • Misa umthetho eqenjini - labo abasemsebenzini mabasebenze ukwenza umsebenzi ube lula uma umncane umsebenzi. Kwangathi konke ngemva kwakho kungaba ngcono kunangaphambili.

isiphetho

Ngikholwa ukuthi indlela ye-CASE isiza onjiniyela nezinhlangano zixoxisane ngokusetha nokuthumela izaziso ezizenzakalelayo. Unjiniyela oyedwa angaqala ukuhlola izaziso esebenzisa indlela ye-CASE, bese yonke inhlangano izohlanganyela nabanye onjiniyela, abaphathi, nezinhlelo zokuphatha izigameko ukuze kugcinwe izaziso zisesimweni esihle. Lokhu akudingi amathuluzi akhethekile noma izinqubo eziyinkimbinkimbi.

Yonke imboni idinga ukucabanga ngesici somuntu ngenkathi isemsebenzini ngaphandle kokudela isevisi yamakhasimende esezingeni eliphezulu. Wonke la mathuluzi nezinqubo zingathuthukiswa futhi kufanele zithuthukiswe. Ngethemba ukuthi indlela ye-CASE izosiza kulokhu.

Jabulela izaziso ezithuthukisiwe!
CASE indlela: ukuqapha komuntu

Source: www.habr.com

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