Amakesi e-Niche ocingo axhumene ne-Virtual PBX

I-PBX ebonakalayo ikuvumela ukuthi uxazulule izinkinga ezahlukahlukene ezindaweni nasezindaweni zebhizinisi ezahlukahlukene. Ake sibheke izibonelo ezimbalwa zendlela izinkampani ezihlela ngayo ukuxhumana namakhasimende zisebenzisa amathuluzi e-VATS.

Icala 1. Inkampani yokuhweba enomnyango wezitolo ezinkulu kanye nesitolo se-inthanethi

Umsebenzi:

hlela ukucutshungulwa kwezingcingo ezitholwe kumakhasimende avela kulo lonke elaseRussia, nethuba lokushaya ucingo lwamahhala noku-oda ukushayelwa kabusha ngefomu elizenzakalelayo kuwebhusayithi yekhasimende lesitolo se-inthanethi.

Isiza sinezinombolo zedolobha ezineziteshi eziningi ezijwayelekile ezinemikhonzo emibili ehlukene kanye nenombolo engu-8800 yamakhasimende avela ezifundeni.

Izingcingo eziya ku-8800 nezinombolo zasendlini zifinyelela umnyango wokuthengisa wabantu abahlanu. Emnyangweni we-wholesale, i-algorithm yokuthola izingcingo "Zonke ngasikhathi sinye" iyasethwa; abasebenzi banamafoni edeski asethiwe, futhi bashaya ngesikhathi esifanayo, njengoba kubalulekile enkampanini ukuthi noma yiluphi ucingo lucutshungulwe ngokushesha ngangokunokwenzeka. .

Izingcingo eziya esitolo se-inthanethi zisingathwa isisebenzi esihlukile. Uma inkampani isaphuthelwa ucingo, umnyango wezokuthengisa uthola isaziso mayelana nocingo olungabanjwanga nge-imeyili noma nge-Telegraph messenger, bese bayafona.

Iwijethi yokuphinda ushayele ifakiwe kuwebhusayithi yenkampani, exhunywe ku-VATS; amakhasimende a-oda ukushayelwa emuva, futhi abaphathi bayawafonela.

Icala 2. Amabhizinisi amaningana ahlukene kanye nesakhiwo segatsha

Umsebenzi:

hlela ucingo ngezilungiselelo zesakhiwo segatsha lebhizinisi elinekhono lokulawula ukude izingcingo. Ukuxhuma imenyu enezinombolo ezimfushane zamagatsha ahlukene, imigqa yebhizinisi nokuhlela ukulawulwa kwezingcingo ngokurekhoda izingxoxo ngohlelo lokusebenza Lweselula.

Usomabhizinisi unamabhizinisi amabili ahlukene: isitolo sokulungisa izinto zasendlini kanye nezitolo ezimbili zamapayipi. Izinombolo zedolobha ezimbili ezinemikhonzo ehlukene zixhumene: eyodwa ngeye-workshop enye ngeyezitolo.

Lapho ushayela inombolo yesitolo, iklayenti liyacelwa ukuba likhethe ukuthi isiphi isitolo esingaxhumeka kuso: “Ukuze uxhumeke esitolo ku-Slavy Avenue, 12, cindezela u-1, ukuze uxhume esitolo esisemgwaqweni. U-Lenina, 28 cindezela u-2".

Yize amabhizinisi okukhanda nawohwebo engahambisani nakancane, kulula ukuthi usomabhizinisi awalawule ngesikhathi esisodwa, aqaphe ukusebenza kocingo lwazo zombili izinkampani ngohlelo lweselula lwe-Virtual PBX ukubuka izibalo zezingcingo nokulalela ucingo. okuqoshiwe.

Umnikazi webhizinisi, ngohlelo lweselula lweMegaFon Virtual PBX, abaqaphi bashayela izibalo zabasebenzi neminyango, futhi, uma kunesidingo, balalela ukuqoshwa kwezingxoxo.

Icala 3. Izitolo ezintathu ezincane ze-inthanethi, isisebenzi esisodwa siphendula izingcingo

Umsebenzi:

hlela ukuseviswa kwezingcingo ezivela ezitolo ezintathu, esimweni lapho uMlawuli oyedwa ezophendula zonke izingcingo. Ngesikhathi esifanayo, lapho ethola ucingo, uMlawuli kufanele aqonde lapho iklayenti lishaya khona.

Izitolo ezintathu ezincane: esisodwa sithengisa imikhiqizo yokudla okunempilo, esesibili sithengisa imikhiqizo ye-yoga, kanti esesithathu sithengisa amatiye angavamile. Isitolo ngasinye sinenombolo yaso enokubingelela kwaso, kodwa zonke izingcingo ziya kufoni yedeski yomphathi oyedwa.

Esikrinini sefoni ye-IP, umphathi ubona ukuthi yisiphi isitolo iklayenti elifonayo. Lokhu kukuvumela ukuthi ulungiselele ingxoxo ngaphambi kokuthatha ifoni.

Uma kunesidingo, umphathi angashiya indawo yokusebenza, lapho izingcingo zizoqondiswa kabusha kumakhalekhukhwini wakhe.

Icala 4. Ukucutshungulwa kwezicelo zomphakathi ngabaphathi bedolobha

Umsebenzi:

ukuhlela ucingo ekuphathweni kwedolobha elincane ukuthola nokucubungula izicelo ezivela kubantu zokusiza. Ukubhaliswa kwezicelo ngokuzenzakalela ngokuhlanganiswa nezinhlelo zokuqopha izicelo zabaphathi bedolobha futhi wandise isikhathi sokufona sabasebenzisi.

Abaphathi bedolobha bamukela izicelo ezivela emphakathini zokunakekelwa kokuxhumana ezindlini nasemafulethini. Uma ubiza inombolo evamile yamashaneli amaningi, umsizi we-robotic wezwi uphendula, ongakha ngawo ngokuzenzakalelayo uhlelo lokusebenza noma uhlole isimo sohlelo oludalwe ngaphambilini ngokuphendula imibuzo embalwa, futhi uhlole nekheli. Uma isilekeleli sezwi singakwazi ukuxazulula inkinga, sidlulisela ucingo kuqembu labasebenzeli besikhungo sokuxhumana.

Icala 5. Umuthi. Inhlangano yocingo emtholampilo onamathuluzi okulawula ikhwalithi omsebenzi wabaqhubi

Umsebenzi:

hlela ucingo emtholampilo, okuzokuvumela ukuthi umise izinqubo ezisebenzayo zokuhlola ikhwalithi yomsebenzi wesisebenzi emafonini.

Kubalulekile ukuthi umtholampilo ugcine izinga eliphezulu lenkonzo, njengoba kunqunywe izincomo zendlela yokuhlela ucingo ngokuhambisana ne-Order of the Ministry of Health of Russia No. 421 ka-June 28, 2013.

Izilinganiso eziphezulu zezisebenzi zisiza ngokuqhubekayo ukugqugquzela abasebenzi, ngaleyo ndlela kugcinwe futhi kukhuphule izinga lenkonzo.

Umtholampilo waxhuma i-VATS ye-MegaFon nenombolo yedolobha futhi wafaka ucingo lwe-IP endaweni ngayinye yokusebenza. Uma ushayela inombolo evamile yamashaneli amaningi, iklayenti lizwa ukubingelela kwezwi, bese ucingo luya eqenjini labasebenzisi. Uma abasebenzi bengaluphenduli ucingo, ucingo ludluliselwa kumashifu asemsebenzini. Abaphathi bemitholampilo, nge-Akhawunti Yabo Yomuntu Siqu, baqapha izibalo zezingcingo futhi balalele izingxoxo zabasebenzi ukuze bahlole ikhwalithi yesevisi futhi baqaphe ukuqaliswa kwama-KPI ngokwenani lezingcingo ezicutshungulwayo, izingcingo ezingabanjwanga, amaphutha enziwe kanye nosizo lwamakhasimende ngokujwayelekile.

Icala 6. Isaluni yobuhle encane. Unobhala oyedwa uthatha zonke izingcingo futhi urekhoda wonke amaklayenti ku-CRM YCLIENTS

Umsebenzi:

shintsha ukucutshungulwa kwezingcingo, ama-oda nedatha yekhasimende ngokuzenzakalelayo ngokuhlanganiswa kocingo nohlelo lwe-CRM esaluni yobuhle.

Inkampani ixhume i-VATS ye-MegaFon nenombolo yocingo lwasendlini. Inombolo inokubingelela: “Sawubona, ubize ilabhorethri yezithombe.” Emva kwalokhu, ucingo lungena ocingweni lukanobhala.

Njengoba ukuhlanganiswa ne-YCLIENTS kulungiselelwa, ngokushayela ngakunye ikhadi leklayenti elinegama nenye idatha kuvela esikrinini sekhompyutha kanobhala. Engakalubambi ngisho ucingo unobhala uyazi ukuthi ubani ofonayo futhi angawuqonda kahle lowo mbuzo. Futhi uma iklayenti lifona okokuqala, iklayenti nekhadi le-oda lidalwa ngokuzenzakalelayo ku-CRM YCLIENTS.

Okukhethekile kwezingcingo eziya e-salon yobuhle ukuthi kwesinye isikhathi alukho ucingo olulodwa ngehora, futhi kwesinye isikhathi kukhona ezimbalwa ngesikhathi esisodwa. Ezilungiselelweni ze-VATS, unobhala umiswa njengowukuphela komsebenzi emnyangweni, ngakho uma unobhala ekhuluma, amakhasimende “ama” emgqeni alindele impendulo yomphathi futhi alalele umculo. Uma unobhala engaphenduli isikhathi eside, ngomzuzwana wama-20 iklayenti licelwa ukuba licindezele u-1 futhi li-ode ukuthi libuye lishayelwe ucingo. Uma nje unobhala evala ucingo, uvele athole ucingo. "Manje uzoxhumeka kobhalisile," uzwa ku-handset, ngemuva kwalokho i-Virtual PBX ishayela iklayenti.

Uma iklayenti lishaya ngaphandle kwamahora ebhizinisi, ucingo luthunyelwa emshinini ophendulayo, ocela iklayenti ukuthi liye kuwebhusayithi futhi libhalisele isevisi ngesikhathi esikahle ngefomu elikuwebhusayithi.

Icala 7. Isevisi yemoto enesitolo kanye nokuwashwa kwezimoto

Umsebenzi:

hlela ucingo ngenombolo eyodwa yezigaba ezahlukene zebhizinisi kanye namahora okusebenza ahlukene.

Le nkampani inezindawo eziningi zokusebenza: ukukhanda izimoto, ukulungiswa, isitolo sezingxenye zezimoto, ukugeza izimoto. I-Virtual PBX enenombolo yocingo yasendlini ixhunyiwe. Uma selishayele inombolo, ikhasimende lizwa ukubingelela, ngemva kwalokho lingena kumenyu yezwi ye-IVR, lapho licelwa khona ukuthi likhethe ukuthi iyiphi indaba eqondile elifona ngayo: “Ukuze uxhumane nesevisi yemoto, cindezela u-1, nendawo yokuwasha izimoto. - 2, ukuze uxhumane no-opharetha, hlala kulayini.” . Izingcingo zingena komakhalekhukhwini beminyango efanele. Indawo yokugeza izimoto kuphela evulwa amahora angama-XNUMX ngosuku, ngakho-ke izingcingo zangemuva kwamahora zithunyelwa lapho ngokushesha.

Uma ngesizathu esithile omunye weminyango ungalubambi ucingo, ngemva komzuzu ucingo luya ngqo kumakhalekhukhwini womnikazi wesevisi yemoto. Kubalulekile ukuthi inkampani ingalahlekelwa yikhasimende elilodwa!

Icala 8. I-ejensi yezindlu

Umsebenzi:

hlela ucingo lwenkampani enabasebenzi abasebenza emgwaqeni - izinsizakalo zeposi, izitolo ze-inthanethi, izinsizakalo zokulethwa, i-ejensi yezindlu.

Le nkampani inenombolo yokukhangisa ethi 8800, izingcingo eziphathwa ngunobhala. Sisebenzisa i-amoCRM. Ama-Realtors cishe awakaze abe sehhovisi; baya ezindaweni, ngayinye yabelwe indawo ethile yedolobha. Bonke basebenzisa ama-SIM card ezinkampani, izinombolo zabo zeselula zivezwe ekukhangiseni.

Uma isisebenzi sishayela futhi singakwazi ukuphendula ucingo, ucingo ludluliselwa kunobhala osehhovisi. Uma ikhasimende elivamile lishayela ihhovisi, ucingo lwalo luqondiswa kabusha ngokuzenzakalelayo kumphathi owabelwe yena.

Unobhala angadlulisela ucingo lweklayenti kumdayisi esebenzisa inombolo emfushane.

Zonke izingcingo, ezingenayo neziphumayo, ziyarekhodwa. Umphathi uvame ukulalela izingcingo zabaphathi, aqaphe izinga lomsebenzi wabo, futhi anikeze izeluleko ngomuntu ngamunye
izingxoxo. Izingcingo zokubonisa eziyimpumelelo ziyalandwa futhi zigcinelwe abaqalayo ukuqeqeshwa.

Icala 9. I-ejensi yokukhangisa esitezi esiphansi

Umsebenzi:

hlela ukuxhumana ngocingo phansi noma kwezinye izimo lapho, njengomthetho, kungenakwenzeka ukusebenzisa ukuxhumana kweselula.

Abaphathi be-ejensi yokukhangisa benza izingcingo eziningi eziphumayo. Cishe akukho ukwamukelwa komakhalekhukhwini phansi, kodwa abaphathi basebenza kukhompuyutha futhi bashaya izingcingo ngokuqondile esipheqululini nge-amoCRM. Ngaphezu kwalokho, ihhovisi linocingo oluphathwayo lwe-SIP-DECT oluxhunywe ku-Virtual PBX nge-inthanethi, ekuvumela futhi ukuthi ushaye izingcingo.

Icala 10. Ukusebenzisa i-SMS

Sizochaza ngokwehlukana izimo ezimbalwa zokusebenzisa amakhadi ebhizinisi e-SMS kanye nokuxolisa kwe-SMS.

Umsebenzi:

hlela ukuthunyelwa okuzenzakalelayo kwemiyalezo ye-SMS noxhumana nabo bemenenja noma olunye ulwazi.

Inkampani edayisa amathayi namasondo ithumela i-SMS yokuxolisa ngokuphuthelwa ucingo nekhodi yesaphulelo. Umgomo uwukugwema isimo lapho ikhasimende elingase lingakwazi ukungena enkampanini futhi lizame ukufaka i-oda esitolo esiqhudelanayo.

I-salon yobuhle ithumela imininingwane yokuxhumana yomlawuli, okungathintwa uma kuba nezinkinga.

Isevisi yemoto ithumela izixhumanisi zayo nge-SMS ukuze iklayenti likwazi ukuhlela umzila ngokushesha.

Ake sidlulele eziphethweni

Esihlokweni, sichaze izimo eziyinhloko ze-niche eziveza amandla ocingo uma nje i-Virtual PBX ixhunyiwe. Ngokwezibalo, u-30% wezingcingo ezingabanjwanga ngaphandle kokusebenzisa amathuluzi okuqapha zihlala zinganakiwe. Uma uxhuma ku-Virtual PBX, abasebenzi namakhasimende bathola isevisi okulula ukuyisebenzisa, futhi ibhizinisi lithola ukwenyuka kwesisekelo salo samakhasimende athembekile.

Ulwazi olwengeziwe mayelana nokuthi i-MegaFon's Virtual PBX isebenza kanjani ingatholakala ku Isisekelo solwazi.

Source: www.habr.com