Izinzuzo ze-3СХ lapho wakha inethiwekhi esabalalisiwe

Izinhlangano ezinamagatsha amaningana ngokushesha noma kamuva kufanele zikhethe ikhambi elingasekela inethiwekhi yocingo eyodwa ukuze kuxhunywe iminyango ekude.

Izici eziyinhloko ezithonya ukukhethwa kwenkampani:

• akukho zimali ezikhokhiswa izingcingo phakathi kwamahhovisi;
• ukubekezelelana kwamaphutha nokuthembeka kwesixazululo;
• izinga eliphezulu lokuxhumana ngezwi;
• akukho ukulahlekelwa yisikhathi lapho uxhumana namanye amahhovisi.

Ama-IP-PBX amaningi esimanje axazulula inkinga ngezinga eliyisisekelo: isibonelo, isisebenzi saseYekaterinburg singahlala sibiza ozakwabo e-Minsk noma e-Krasnodar mahhala. Ubunzima obukhulu buzotholakala emininingwaneni. Isibonelo, abasebenzi ngeke babone isimo sezinombolo zokunwetshwa kwamanye amahhovisi, ngeke bakwazi ukudlulisa ucingo kuzakwethu osuka kwelinye idolobha, isicelo esingenayo ngeke sibekwe emgqeni ovamile, njll. Lokhu kudala izinkinga uma izigaba ezahlukene zenqubo yebhizinisi efanayo zenzeka emahhovisi ahlukene, futhi endabeni yezikhungo zezingcingo ezisabalalisiwe ezixazulula inkinga eyodwa evamile.

Imibuzo efanayo nezinye izinkinga eziningi zixazululwa ngempumelelo kusetshenziswa isofthiwe ye-3CX IP-PBX efakwe kuseva yekhasimende noma efwini:

• ukuhlanganisa izinombolo zangaphakathi kuwo wonke amahhovisi zibe ipulani lezinombolo ezifanayo (noma yikuphi ukuhlukaniswa ngamaqembu nanoma ikuphi ukulandelana) noma, ngokuphambene, ukufakwa kwazo ezinhlelweni zezinombolo ezihlukene, uma izinqubo zebhizinisi zikufuna;
• ukuhambisa izingcingo ngamaqembu emagatsheni ahlukene;
• I-IVR eyodwa ngaphakathi kohlelo lwenombolo evamile;
• ukupaka ucingo ngaphakathi kwepulani yenombolo okwabelwana ngayo;
• ukudluliswa kwezingcingo ngaphakathi kohlelo lwenombolo okwabelwana ngayo;
• Izimo ze-BLF zibonakala kubo bonke abasebenzisi.

Ake sibheke iphuzu lokugcina sisebenzisa isibonelo esithile. Uma usebenzisa ama-PBX angakwazi ukudlulisa izimo komunye nomunye, nansi indlela ebukeka ngayo inkambu yezinkinobho ze-DSS ezine-BLF ocingweni lwe-Yealink SIP-T48G, okuhlanganisa nezinombolo ezisuka kokubili ehhovisi “lasekhaya” kanye nakwamanye amadolobha:

Izinombolo zozakwethu abangaphandle kwedolobha ziba mpunga futhi izimo zabo azivezwa. I-3CX iyixazulula ngempumelelo le nkinga nayo. Kuzobukeka kanje, ngaphandle kwamanani ampunga:

Kunezinye izinzuzo eziningi lapho usebenzisa isofthiwe ye-IP-PBX (3CX) kunethiwekhi yegatsha esikhundleni sokushintshisana ngocingo lwehadiwe:

• azikho izindleko zokuhamba: asikho isidingo sokusabalalisa ngokoqobo ama-PBX “ensimbi” kuwo wonke amahhovisi;
• asikho isidingo sabasebenzi abengeziwe: Ukulungiswa kwendawo ekude kuqeda isidingo sokuba unjiniyela oqeqeshiwe abe khona ehhovisi legatsha;
• ukumisa ekupheleni ukuya ekupheleni: I-3СХ ine-logic yokuphela-kuya-ekupheleni yokusetha i-IP-PBX (isikhungo sekhompiyutha esivamile), kanti uma usebenzisa ama-PBX we-hardware amaningana, izilungiselelo ezifanayo azikwazi ukuqaliswa ngokuyisisekelo;
• ukusetha okulula: ukusetha i-3CX kulula kakhulu ngenxa ye-interface yokuphatha eyodwa (ukulawula kusuka efasiteleni elilodwa);
• ukuqapha ingqalasizinda: I-3CX ikuvumela ukuthi uqaphe ingqalasizinda kunethiwekhi yegatsha esabalalisiwe (izimo zeziqu zangaphandle nemigqa yangaphakathi, umthwalo wezinsiza, ukugawulwa kwemithi) futhi uthumele izaziso ze-imeyili ezenzakalweni ezithile;
• ukuthuthukiswa kwesistimu okulula: sibonga i-3CX, uguquko oluhamba kancane lusuka kunethiwekhi yocingo oluphelelwe yisikhathi luye kwezokuxhumana zesimanje ze-IP zomsindo nevidiyo lushelela futhi alunazinkokhelo ezingaphezulu; Ukuthuthukiswa kwe-PBX ngokuhlanganiswa kwazo zonke iziteshi ezidingekayo (i-SIP, i-E1, i-PSTN, njll.) kungenziwa nganoma yisiphi isikhathi nanoma iyiphi inombolo yezikhathi.

Ukukhuluma ngokusebenzisa i-3СХ emahhovisi amaningana, sizocabangela izimo ezimbili eziyinhloko:

• IP-PBX eyodwa “enkulu” yalo lonke iqembu lababhalisile;
• i-IP-PBX “encane” emnyangweni ngamunye.

Kukhona kokubili umehluko wezobuchwepheshe kanye nezomnotho ekusetshenzisweni kwalezi zimo.

izindleko

Ake sicabangele inhlangano enehhovisi elimaphakathi labasebenzi abayi-100, izikhungo zezingcingo ezimbili zabasebenzi abangama-20 ezifundeni, kanye nesikhungo esikude se-R&D sonjiniyela abangama-50.

Uma ufaka i-IP-PBX eyodwa, kubalulekile ukucabangela inani labasebenzi (cishe 200), ukuminyana okuphezulu kwezingcingo (izikhungo zocingo) kanye nokusebenza okudingekayo esikhungweni sezingcingo. Izidingo zihlangatshezwana nelayisensi ye-3CX Enterprise yamakholi angama-64 ngesikhathi esisodwa anenani elilinganiselwe lentengo lama-ruble angu-326 ngonyaka.

Endabeni yama-IP-PBX asabalalisiwe, ungase uhlangabezane neqiniso lokuthi eminye iminyango izodinga isethi egcwele yemisebenzi, kuyilapho eminye izodinga amakhono ayisisekelo (inani elincane lamakholi, ikakhulukazi amakholi aphumayo). Isibalo esilinganiselwe sizoba ngokulandelayo:

Kukhona ukonga ama-ruble angama-73 ngonyaka.

Uma sicabangela isibonelo esilula - amahhovisi amabili afana ngokuphelele - uzoqaphela ukuthi, isibonelo, ama-IP-PBX amabili anamakholi angu-16 ngesikhathi esisodwa abiza u-11,5% ngaphansi kwe-IP-PBX eyodwa nama-32 OBs.

Ukuqaliswa kobuchwepheshe

Kuzo zombili izibonelo zokuqala nezesibili, inani lemikhawulo kufanele linakwe:

• isidingo sokumisa ama-IP PBX amabili (izindleko ezengeziwe nesikhathi kungase kudingeke);
• akunakwenzeka ukulawula ukusatshalaliswa komthwalo. Isibonelo, emahhovisi amabili ezindaweni ezihlukene zesikhathi angeke kube nezingcingo ezingaphezu kwe-100 ngasikhathi sinye sezizonke, futhi ngokwehlukana (ngezikhathi zomthwalo omkhulu ezingahambisani nesikhathi) - 80.

Enye yezinzuzo zokusebenzisa ama-IP PBX amaningi kumaseva ahlukene ukwanda okunamandla kokubekezelela amaphutha kohlelo lonke. Uma iseva ihluleka noma ingekho i-inthanethi komunye weminyango, abanye bazokwazi ukuxhumana ngomunye nomunye ngeminye imizila. Kulokhu, imigqa yangaphandle ingabuye ilungiselelwe ngokuzimela.

isiphetho

Kungakhathaliseki uhlelo lokuxhuma, i-3СХ inikeza umsebenzisi ukusebenza okubanzi, okuhlanganisa izinketho ezikhethekile zezindawo ezihlukahlukene zebhizinisi (isibonelo, amahhotela nezikhungo zezingcingo).

Ngaphezu kwalokho, ikhono lokuqhuba izingqungquthela zewebhu nabahlanganyeli abangafika kwabangu-250, kanye nemisebenzi ewusizo yabasebenzi abaphathwayo, yenza izixazululo ze-3CX zikhange kakhulu ezinkampanini zanamuhla ezisebenzisa ngenkuthalo amathuluzi okuxhumana ahlanganisiwe. Ngakho-ke, uhlelo lokuxhumana lwebhizinisi olusekelwe kuzixazululo ze-3CX luhlinzeka ngokuhlanganiswa okuphelele kokutshalwa kwezimali kanye nomthamo wemisebenzi okufanele ixazululwe.

Abasebenzisi ababhalisiwe kuphela abangabamba iqhaza kuhlolovo. Ngena ngemvume, wamukelekile.

Iyiphi i-PBX oyisebenzisayo?

• 61,5%Isoftware8

• 30,8%"Insimbi" 4

• 7,7%I-Virtual1

Bangu-13 abasebenzisi abavotile. Abasebenzisi abangu-4 bayenqaba.

Source: www.habr.com