Mfundi othandekayo! Sesikhathele ukukwethulela isici esisodwa esiyingqayizivele nesiwusizo sohlelo lwethu lokuphatha ingqalasizinda ye-IT elenza abasebenzisi abasebenza kanzima bajabule nabavilaphayo nabangekho emsebenzini bangajabuli. Ukuze uthole imininingwane sikumema ekati.
Sesikhulume kabanzi mayelana nezici zentuthuko (, ), Veliam futhi ngokwehlukana mayelana ezihlokweni ezedlule, zishiya ezithakazelisa kakhulu kamuva. Namuhla sizokhuluma ngokuxhumeka okukude kwabo bobabili abasebenzisi kumakhompyutha abo namatheminali, kanye nabasebenzi bezobuchwepheshe. ukwesekwa kubasebenzisi.
Indlela kaVeliam yokuhlinzeka ngokufinyelela kude
Ngokwesiko kumkhiqizo wethu, ukugxila ekusebenzeni kukulula ukusetha nokusebenzisa. Umkhiqizo usulungele ukusebenza ngokushesha ngemva kokufakwa futhi awudingi ukucushwa kokuqala nokuqedwa.
Simane sidlulisele ifayela elilodwa kumsebenzisi ukuze axhume kusisetshenziswa esikude. Ukuze kube lula sikubiza Isixhumi se-Veliam. Leli yifayela elisebenzisekayo, ngemva kokwethulwa lapho umsebenzisi afaka khona izifakazelo zakhe futhi axhume lapho kulungiselelwe khona kusixhumi. Umgomo wokusebenza uchazwe ngokuningiliziwe engxenyeni yesibili ye-athikili mayelana nokuthuthukiswa kwesistimu.
Uxhumano lwenzeka ngamafu wethu futhi aludingi ukusetha i-VPN, ukudluliselwa kwembobo, nanoma yiziphi ezinye izixazululo zobuchwepheshe ezifanayo. Sikhulula umsebenzisi kulokhu kuhlupheka. Sizokutshela ngokuningiliziwe ukuthi ungakuhlela kanjani konke.
Ukufinyelela kude kwabasebenzi abajwayelekile
Ngakho-ke, ake sicabange ukuthi sineseva yetheminali lapho abasebenzisi baxhuma khona ukuze basebenze ku-1C. Ngokwehlukana, sinekhompiyutha ye-accountant kanye nommeli. Abafuni ukusebenza ngokuphelele kutheminali, bancamela ukuxhuma ukude kumakhompyutha abo omsebenzi ehhovisi.
Kudingeka sinikeze zonke izigaba zabasebenzisi ngokufinyelela kude kuzinsiza. Siya kuklayenti le-Veliam, lapho uhlelo lulawulwa khona. Iya esigabeni sokufinyelela kude bese udala ukuxhumana okudingekayo.
Konke kulula kakhulu. Ukuze usethe uxhumano olukude, kwanele ukucacisa iseva yokuqapha lapho uxhumano luzokwenziwa khona kanye nekheli leseva yetheminali. Kufanele ifinyeleleke kunethiwekhi ngeseva yokuqapha.
Akumele ucacise iphasiwedi, njengoba umsebenzisi esazofaka imininingwane yakhe ngqo kuseva ngokwayo ngesikhathi soxhumano lwe-RDP. Kulokhu, iphasiwedi ikhawulela ukuqaliswa kokuxhumeka ngefu, inikeze ukuvikeleka okwengeziwe kokuxhumeka.
Isici esingeziwe esiwusizo ukuthi ungakwazi ukukhawulela ngokushesha isikhathi sokufaneleka soxhumano lwangokwezifiso ngesikhathi sokudala. Isibonelo, umsebenzisi uya eholidini futhi ufuna ukukwazi ukuxhuma ukude uma kunesidingo. Ngokushesha usethe isikhathi sokuqinisekisa sokuxhumana sibe amaviki angu-2. Ungakushintsha lokhu noma kunini, noma ukhubaze ngokuphelele ukufinyelela futhi isinqamuleli sizoyeka ukusebenza.
Ngemva kokudala uxhumano, udinga nje ukulanda "isinqamuleli" ukuze uyisebenzise futhi uyidlulisele kubo bonke abasebenzisi betheminali.
βIsinqamuleliβ siyifayela elisebenzisekayo, ngemva kokwethulwa lapho umsebenzisi elixhuma kutheminali. Kubukeka kanjena.
Ukuxhumeka komsebenzisi okukude
Kubasebenzisi betheminali, isinqamuleli singase sifane, njengoba bexhuma kuseva efanayo. Izisebenzi ngazinye zidinga ukudala izinqamuleli zangokwezifiso ukuze zixhume kumakhompyutha azo.
Njengoba ubona, konke kwenziwa kalula ngangokunokwenzeka. Umsebenzisi akadingi ukulungisa noma yini kukhompuyutha yakhe. Akukhona nje ukuthi lokhu akulayishi ikhompuyutha yakhe yasekhaya noma ikhompuyutha ephathekayo nge-software engaphandle, kodwa futhi akudingeki ukuthi acele noma ubani ukuthi amsize ngokusetha.
Umsebenzi okude nge-Veliam uyatholakala kubasebenzisi nganoma iyiphi ikhompuyutha nokufinyelela ku-inthanethi. Silungiselela ukukhipha isixhumi sesistimu yokusebenza ye-MacOS maduze nje. Okwamanje itholakala kuphela ku-Windows OS.
Inombolo "yezinqamuleli" engadalelwa ukufinyelela kude ayikhawulelwe. Okusho ukuthi, ungasebenzisa lokhu kusebenza ngokuphelele mahhala. Sikukhumbuza ukuthi isistimu isebenza ngomgomo we-SaaS, futhi intengo incike enanini labasingathi benethiwekhi abangezwe ekugadweni nasekusebenziseni isistimu ye-HelpDesk. Ababungazi abangama-50 nabasebenzisi bafakiwe kuhlelo lwamahhala.
Ukufinyelela okukude kumaseva
Sesivele sikhulume esihlokweni mayelana nokuqapha ukuthi ungaxhuma kanjani kalula futhi ngokushesha kuseva egadiwe. Ngomongo walesi sihloko, lokhu kufanele futhi kukhulunywe ngakho.
Uxhumano olulula aluhlelwanga kubasebenzisi kuphela, kodwa nabasebenzi bezobuchwepheshe. ukusekela. Uma uye wacacisa ngaphambilini izifakazelo zoxhumo olukude kumishini esendaweni yomsingathi, uzokwazi ukuxhuma ngokuqondile usuka kuklayenti le-Veliam. Okufanele ukwenze nje ukuchofoza kumsingathi, ozoqalisa ukuxhumana.
Uxhumano olukude kuseva
Ukufinyelela okukude kuseva nakho kuhlelwe ngokuqondile kusukela kusigameko, esidaleka ngokuzenzakalelayo lapho i-trigger evela ohlelweni lokuqapha iqaliswa. Ngezansi kunesibonelo sokuthi lokhu kubukeka kanjani ekusebenzeni.
Ukuxhumeka kwesilawuli kude kuseva kusuka kuhlelo lokusebenza
Ingabe wake wakubona ukunethezeka okunjalo noma kuphi, kuhlelwe ngendlela elula efanayo? Akunjalo. Sikukhumbuza ukuthi ungazama konke lokhu kusebenza mahhala.
Uhlelo lwedeski losizo
Ake sibheke ngendlela ehlukile isistimu ye-HelpDesk, ehambisana nokufinyelela okukude okusheshayo, okuhlanganisa nekhompyutha evela kuhlelo lokusebenza, okwenza isistimu ye-Veliam ibe umkhiqizo ophelele wokuphatha yonke ingqalasizinda ye-IT.
Ngohlelo lwe-HelpDesk, udinga ukudala abasebenzi bezobuchwepheshe usebenzisa iklayenti. ukwesekwa nabasebenzisi besistimu. Okwakamuva kungeza ngokuzenzakalelayo kusuka ku-AD. Ukusabalalisa ukufinyelela kwezicelo namaphrojekthi wabasebenzi bezobuchwepheshe. ukusekela kusebenzisa imodeli yokufinyelela esekelwe indima enezilungiselelo eziguquguqukayo.
Njengokujwayelekile, uhlelo lugcizelela ubulula kanye nokusebenziseka kalula kubasebenzisi abajwayelekile. Ngemva kokwengeza ohlelweni, uthola i-imeyili enesixhumanisi esiya ku-HelpDesk.
Akukho ukungena ngemvume noma iphasiwedi edingekayo. Ngena ngemvume ngokuqondile ngalesi sixhumanisi. Futhi ungagcina isinqamuleli kudeskithophu yakho encwadini, ongayisebenzisa ukuze ungene ohlelweni.
I-interface yokudala uhlelo lokusebenza ilula futhi imfushane. Akukho okungeziwe, kodwa konke okudingayo kukhona. Umsebenzisi ujabule.
Asikho isidingo sokutadisha noma yimiphi imiyalelo. Ngokuvumelana nalokho, i-tech. ukwesekwa akudingi ukuwabhala. Umuntu umane alandele isixhumanisi futhi ngokushesha enze isicelo. Ngokuzayo, uzothola lonke ulwazi mayelana nayo nge-imeyili.
Ukusebenza ngokusekelwa kwezobuchwepheshe ngezicelo
Bese uhlelo lokusebenza luya ku-tech. ukwesekwa, lapho isisebenzi esinamalungelo okufinyelela afanelekile siqala ukusebenza nakho.
Qaphela! Ithuba elithakazelisayo. Ukusekelwa kungaxhuma ngokushesha kumsebenzisi nge-VNC kusuka esicelweni, uma bobabili beyifakile ohlelweni. Isisebenzi sineseva, i-tech. ukwesekwa - isibukeli. Njengokujwayelekile, ukuxhumana kwenzeka ngefu le-Veliam, ngakho-ke asikho isidingo sokumisa noma yini eyengeziwe ekuxhumekeni kwenethiwekhi.
Ukuxhumana okuqondile kusuka kuhlelo lokusebenza
Ngaphezu kwalokho, kukhona isethi evamile yamakhono wesistimu ye-HelpDesk yakudala. Ungafaka isicelo:
- buyisela isikhathi eside;
- vala;
- shintsha umculi;
- dlulisela kwenye iphrojekthi;
- bhala umyalezo kumsebenzisi;
- namathisela ifayela, njll.
Nazi ezinye izici eziwusizo ezimbalwa ezingatholakali yonke indawo, kodwa ngasikhathi sinye zandisa ukusebenziseka kwangempela:
- Ungabela omunye umenzi wefa isicelo isicelo futhi ubhalisele izinguquko kulo ukuze wazi ngokuqhubekayo.
- Umsebenzi osebenza nesicelo angakhombisa isimo Kwenziwa. Isisebenzi ngasinye singaba nethegi eyodwa kuphela. Ngokusebenzisa lo msebenzi, ungakwazi ukuqapha umsebenzi wabasebenzi bakho futhi uqaphele imisebenzi yabo yamanje abasebenza ngayo njengamanje.
Siyakukhumbuza ukuthi ngaphezu kwezicelo ezivela kubasebenzisi, isistimu ye-HelpDesk evamile ihlanganisa izehlakalo ezidalwe ngokuzenzakalelayo isistimu yokuqapha lapho izingcipho ziqaliswa. Sikhulume ngalokhu ngokuningiliziwe ku .
Ngakho-ke, uhlelo olulodwa luhlanganisa kokubili isevisi yomsebenzisi nengqalasizinda, oyabona, elula kakhulu. Izame futhi uzibonele.
Ukufaka kanye nokugunyazwa akuthathi ngaphezu kwemizuzu eyi-10. Ayikho imikhawulo ohlelweni lwamahhala, ngaphandle kwenani labasingathi nabasebenzisi bohlelo. I-tariff threshold yabasingathi abangu-50 noma abasebenzisi iphezulu kakhulu, okukuvumela ukuthi uhlole ngokugcwele yonke into ngaphandle kwezindleko ezengeziwe. Nakanjani uzoyithanda.
Source: www.habr.com